www.AionOnline.

com
©2009 NC Interactive, Inc. All rights reserved. Aion, NCsoft, the Interlocking NC Logo, and all associated logos

Game Manual
and designs are trademarks or registered trademarks of NCsoft Corporation. All other registered trademarks
or trademarks are property of their respective owners.
Contents
INSTALLATION
• System Requirements 3
• Installing the Game 3
• Creating Your Account 4
GETTING STARTED
• Character Creation 5
• Interface 7
• Basic Movement 9
• Combat 10
• Quests 11
THE WORLD OF AION
• The Asmodians 12
• The Elyos 15
• The Balaur 16
CUSTOMER SUPPORT 17
CREDITS 18
LIMITED WARRANTY 31
 PHOTOSENSITIVE SEIZURES
Installation
SEIZURE WARNING — Please Read Prior to Playing SYSTEM REQUIREMENTS

A very small percentage of individuals may experience seizures when

exposed to certain light patterns, flashing lights, or flashing images. Children Minimum Specifications Recommended Specifications
and teenagers are more susceptible to seizure than adults, but even those
Microsoft Windows XP SP2 Microsoft Windows XP SP2 / Vista
with no history of seizure or epilepsy could experience them while playing or
watching video games. 2.8GHz CPU or equivalent Dual Core CPU 2.0GHz or equivalent
1GB RAM 2GB RAM
Symptoms of seizures include: lightheadedness, altered vision, jerking or ATI x700 or NVIDIA 5900 Ultra with ATI x800 or NVIDIA 6800 with
shaking of the extremities, loss of awareness, confusion, twitching, or full 128MB RAM or higher 256MB RAM or higher
convulsions. Convulsions can lead to other injuries by causing an individual to
15GB hard disk space 15GB hard disk space
fall off of a chair and/or strike objects nearby.
DVD-ROM drive DVD-ROM drive
If you or anyone in your family has an epileptic condition or history of Direct X 9.0c (6/2008 update) Direct X 9.0c (6/2008 update)
seizures, consult your physician prior to playing this game—you could have Sound device Sound device
an undiagnosed condition. If you experience any of the aforementioned Broadband Internet connection Broadband Internet connection
symptoms of a seizure while playing, STOP PLAYING AND CONSULT YOUR
DOCTOR IMMEDIATELY. Parents should ensure their children are not
experiencing symptoms.

In order to reduce the risk of photosensitive epileptic seizures, you should INSTALLING THE GAME
play NC Interactive games in a well-lit room while you are alert and awake.
Insert Disc One into your DVD drive or double-click the downloaded installation
Avoid poorly lit rooms and playing when fatigued.
file. Follow all instructions in the setup wizard. As part of installation, the
NCsoft® Launcher is also installed. It is required to run Aion.

6 7
 CREATING YOUR ACCOUNT
To play NCsoft games or make purchases from the NCsoft store, you must
Getting Started
1. Double-click the Aion icon on your desktop or click the icon in your
first create an NCsoft Master Account. Visit www.aiononline.com/account to computer’s Start menu to open the NCsoft Launcher.
get started. If you need additional help, visit www.aiononline.com/help.
2. Click Aion in the list to the left in the launcher and choose Play Now to
Create an NCsoft Master Account launch the game. A download may be required to update your game to
1. Go to www.aiononline.com/account and click the Create Account the latest version.
button to register for a new NCsoft Master Account.
2. Follow the remaining on-screen instructions to choose your NCsoft CHARACTER CREATION
account name and password. Make sure that you enter valid and Log In: Enter your game account name and password to log in to Aion.
correct information, and that you remember your NCsoft Master Once you have accepted the User Agreement, select a server to get started
Account details, as this account will be used to manage your payment making your first character.
information. (If you already have an NCsoft Master Account, you do not Character Selection Screen: Each server has eight character slots available.
need to create another one. You can use the one you already have.) Click the Create button at the bottom of the screen to begin.
Now, you must create an Aion game account on your NCsoft Master Choose Your Side: You first choose your side in the ongoing war of Atreia by
Account to log in to the game. selecting your race: Elyos or Asmodian. Click Next.
Create an Aion Game Account Select a Starting Class: Choose from one of four classes when creating your
1. Log In: Visit www.aiononline.com/account and log in to your NCsoft character: Warrior, Scout, Mage, or Priest. As your character progresses,
Master Account. you will be able to further refine your character’s class and skills.
2. Use Your Serial Code: In the NCsoft Account Management page, click Use Warriors specialize in close combat, utilizing their great
a Serial Code. Enter your Aion serial code in the space provided, click physical strength and prowess. They have a wide range of
Continue, and follow the remaining on-screen instructions. dazzling battle skills other classes cannot perform. Warriors
3. Select Payment: Choose your preferred payment method to activate your are relatively easy to play.
game account. You need a valid credit card, debit card, PayPal® account, Scouts provide the best variety of play styles among the basic
or a prepaid game time card to activate your account. Other payment classes. They benefit from great agility and can make speedy
options may also be available. These options, and details of each payment attacks, though how well they perform depends on the skill of
method, will be listed when you select the payment method. the player. Scouts are extremely versatile.
4. Account Activation Notification: You will receive an e-mail once your Mages rely on their mastery of magic to deal large amounts of
game account activation is processed. damage at long range. They are comparatively weak at close
Important: Save the “Game Account Activated!” e-mail sent to you after the combat, and it is important for them to learn how to divert and
initial activation of your game account. evade the enemy.

This account activation e-mail contains a very important piece of information Priests specialize in healing magic and can use long-range
used to verify account ownership. You may need it to get help with your spells to help allies and to hinder the enemy. While Priests
account later. This information is provided only in the e-mail sent after the are more than capable of engaging in melee combat, their
original activation of your game account. It cannot be resent. strength lies in healing and using protection spells to aid
allies and themselves in battle.
Log In to the Game: After you receive the “Game Account Activated!”
e-mail, you are ready to log in to the game and begin playing. When you have chosen your class, click Next to continue.

8 9
 Customize Your Character: The Create Character screen provides a number INTERFACE
of options to customize the look of your character down to the smallest detail. When you log in to Aion, you see the default game interface on the bottom of
Character Name: Enter your desired character name in the field provided. the screen. (You can move the interface to the top of the screen by opening
Character names must be between 3 to 16 letters in length and contain no the Options window and selecting that UI style.)
numbers or special characters. Only the first letter can be capitalized. Click
Check Name to verify that another character has not already claimed a name.
Customize Character Appearance: Click the Customize Face button on the
left to choose a hairstyle, customize the appearance of your character’s
face, and more. Use the drop-down menus and sliders to change each
desired detail of your character’s face and hair.
• Click the Body button on the left to select a body frame. Use the drop- 10
down menus and sliders to change details of your character’s body
such as head size, chest, and waist.
9
• Click the Random button on the bottom right of the screen to move the 8
sliders of the current tab randomly. Click Reset to return the sliders to 2 6
their default location for the selected face or body.
1 4 3 5 7
Beneath your character, you can select one of three buttons to display
how your character will look without armor equipped, with beginner armor
equipped, and with high-end armor equipped. These buttons show a preview 1. Character Portrait: Click your portrait to target yourself.
only and do not change the look 2. HP, MP, and DP Bars: These bars display your health points, mana
of your character. points, and divine points. DP (divine points) are earned with every
Finish Creating: Once creature you kill after you choose your class specialization at level 10.
you are happy with You spend these points by using DP skills specific to a class and faction.
your character’s 3. Experience Bar: The bar on the bottom of the screen displays how
look, click the much experience you have earned in your current level. Monsters that
Create button to you kill and completing quests grant experience toward your next level.
finish character
4. Lock Toolbar Button: Click the padlock to lock the skills and buttons
creation. You are
currently on the toolbar.
now ready to begin
your adventures in 5. Menu: View your inventory, skills, quests, and more through the game
Atreia! menu. You can also use the game menu to open a private store to sell
your wares to your fellow adventurers.
6. Influence Ratio: Influence ratio is related to the number of fortresses
controlled by a race. Use this window to view the tax rates for all items
purchased through vendors for a given race (Elyos or Asmodian)
across the server.

10 11
 7. Toggle Flight: Click this button to switch between flying and landing. BASIC MOVEMENT
The window also displays available flight time, cooldown, and keyboard
Ground Movement: You can move your character with either the keyboard or
commands for soaring through the skies.
the mouse.
8. Compass and Minimap: View your current location and nearby points
• Use the W, A, S, D or the arrow keys to move forward and back, or to
of interest. The green dot with a yellow arrow indicates your position,
spin your character to the left or right.
and other dots on the map show nonplayer characters (NPCs), enemies,
and other players. White dots mark players of your faction and neutral • To move using the mouse, unselect Disable click-to-move in the
creatures. Enemies are depicted in red. Your group members are Game Options pane of the Options window (found in the System
represented by blue diamonds. Arrows indicate NPCs with a quest or Menu). Then you can click the ground with the left mouse button to
campaign. Click the button on the right of the minimap to open a full map. move to that location.
9. Chat Window: The Chat window shows communication from the game Camera Position: Use the right mouse button to move the camera to adjust
and other players. Click the button on the left side of the window to your view of your character’s surroundings.
open the Chat Preferences menu. You can add and remove chat tabs, Flight: At level 10, your character becomes a Daeva once you have
lock the window, choose a font size, and open the Emotes window in completed your Ascension. Your character then gains the ability to fly. If your
this menu. character jumps off an elevated point by using the spacebar, you can double
10. Chat Tabs: The chat tabs show all game and player messages, all chat tap the spacebar to gently glide to the ground.
except combat messages, messages related to combat only, and the If the area your character is in allows flight, take to the skies with the Page
communication between your group members only. To select a tab, click Up key. You can also click the Toggle Flight button in the game interface to
it. Use the Chat Preferences menu to open more tabs and to customize spread your character’s wings. Press the R key to rise in the air, and the F
the messages you see in key to fall. The Toggle Flight window displays other flight commands, as well
the Chat window. as the remaining time your character can fly.

12 13
 COMBAT QUESTS
Attacking: When your character has an enemy targeted, click the Attack During your travels, your character will meet many allies who need help.
button on the toolbar or double-click your left mouse button on the opponent Icons appear above the heads of (NPCs) to show you if they are offering your
to initiate combat. Click the skills in your toolbar (or corresponding number character a quest. Right-click or double-click on the NPC to strike up
key) or double-click the icon of a skill in the Skills window to unleash your a conversation.
character’s abilities.
If your character moves while in combat, green arrows appear on the screen
near your character. The key you press grants your character a specific A single blue arrow shows that the NPC has a regular
attribute boost: quest for your character.
• Forward: Increases Attack, lowers Physical Defense and
Elemental Resists
A double blue arrow means your character has
• Backward: Increases Block and Parry, lowers Attack completed a regular quest the NPC gave your character,
• Left or Right: Increases Evasion and lowers Physical Attack but your character still has more tasks to complete.
These moves are especially useful when fighting other players. They give A blue sun indicates your character has fully completed
your character an edge in battle. the regular quest the NPC gave your character and
Chain Attacks: A flashing icon that appears in the middle of the screen after currently has no additional quests to offer.
you use a skill indicates that your character has a chance to land a chain
attack. For example, one skill may open up the use of another skill, deal
NPCs with a campaign quest for your character are
additional damage, add an effect (such as sleep or poison), or change the
marked with a single golden arrow.
state of your enemy (such as a knockback).
Open the Skills window by pressing K and click the Chains button to see
your character’s available chain attacks. A double golden arrow shows that your character still
has remaining quests in a campaign quest to finish.
Looting: Don’t forget to pick up all items from a defeated enemy’s corpse!
Double-click or right-click the fallen target to loot items, or click the Take All
button to loot all items.
A golden sun indicates that your character has fully
completed the campaign quest for that NPC.

14 15
 The
World
of Aion
The shattered world of
Atreia is inhabited by two
playable character races—
Elyos and Asmodians—and their
common enemy, the Balaur.

THE ASMODIANS
The Asmodians are a brave and hardy people.
Their skin is pale or dusky, and their eyes have adapted
to low light by gaining an otherworldly glow that is most
pronounced during combat.
Asmodians are generous and fiercely loyal to their own, but
they do not think twice before fighting ferociously against
outsiders. Ascended Asmodian Daevas are blessed with strength
and the ability to fly, and their feathered wings are dark in color.
Asmodians live in the murky upper half of Atreia, the world of Aion,
known as Asmodae. Their capital city is Pandaemonium.

16 17
 THE ELYOS
The Elyos are a beautiful and radiant people. Elyos are comforting,
warm, and friendly, but against foes, they are not kindly or benevolent.
Elyos believe they are blessed, but their splendor has also led
them to become arrogant. The ascended forms of Elyos Daevas
have stunning, angelic wings, and their immense strength
belies their graceful appearance.
The Elyos occupy the lower half of Atreia, a light-filled land
known as Elysea. Their capital city is Sanctum.

18 19
 THE BALAUR
The term “Balaur” invokes
images of terror and fear in
the hearts of humans in both
halves of Atreia. A mighty
and highly intelligent race
created by the god, Aion,
to care for and rule the
planet’s population, the
Balaur quickly became
fixated with power
and domination. Their
aggression eventually
led Aion to create
the twelve Empyrean
Lords to safeguard the
planet and its people.
Customer Support
After a long and
vicious war against IN-GAME SUPPORT
the Empyrean Lords, the Press H or type the command /petition to
Balaur were involved in request in-game support. Click the Write
the destruction of the Tower button at the bottom of the window to type
of Eternity during a meeting and send in your request for assistance.
intended for peace. The Tower’s
destruction cast the Balaur into the ONLINE SUPPORT FOR GAME, BILLING,
Abyss, an unstable rift between the OR TECHNICAL ISSUES
two shattered halves of Atreia where
the center of the Tower used to be. Visit www.aiononline.com/help
for assistance.
Recently, however, the Balaur have managed
to escape from their prison, and now they threaten this
fragile world with their fury once again.

20 21
 Credits Hodong Ra
Kyuseok Seo
PC Modelling
Changsoon Park
Assistant Artist
Kiok Kim
Seungchul Lee Senior Artist Doehyoung Kim
NCsoft Korea Youngpyo Lee Sungduk Kim
Wonsik Jung Misoon Kim
Yujin Kim Jieun Kim
Production Director Jihee Jung Taewan Kim
Kyoungae Hwang Jaeseung Park
Taekjin Kim Sunghyun Ahn Hanhee Kim
Senior Executive Producer Youngsoo Yang YoungMin Park
Background Modelling Jinsuk Bae
James Bae Yusuk Kim Namyoung Lee
Jinyoung Lim Hyemin Baek
Executive Producer Senior Artist
Eunmee Choi Changhee Lee
Aria Kim Hyunchul Han Hansu Jeong
PD
Gijung Lee Yongjue Ham Jungeun Her
Wonsik Woo
Producer Myonghee Lee
Suyeon Lee Character Animation GAME PROGRAMMING TEAM
Seungho Lee Maro Shim
PROJECT MANAGING TEAM Jungsoo Kim
Jeonga Lee Yongju Park Programming Director
Jaebok Lee
Project Manager Kwangchoon Yim Hyojin Park Hyungsuk Kang
Yeonsim Tak Joohyun An Lead Programmer
Jeongil Kim
Jongho Lee
Minyoung O Background Concept Sangyeong Jeong Client
Youngwook Heo Jongjin Yun Jaeik Joo Myunguk Hyun
Senior Artist Jongwoo Chuan Programmer
GAME ART TEAM
Hyungjun Kim Soyoung Kwak Hyundong Lee
Youngsang Kim NPC Modelling
Art Director Junghoon Jee
Myoungsub Yang Yeonsu Seo
Sangwon Park
Minyoung Yoon Jihoon Oh Senior Artist
Jaemin Shim
Background Art Director Keunyong Lim Sangho Kim
Hyunsook Kwon Jonghoon Jung Doobong Baek Engine
Character Art Director Inkul Sung Jintae Kim
Character Concept Jonghi Lee Senior Programmer
Background World Builder Hunyong Ryu
Senior Artist Jaewook Lee
Yongyoub Roh FX
Taeha Lee
Senior Artist Sungyoon Go Jinhwan Kim
Jeongwoo Kim
Gibok Kim Jibae Park Senior Artist
DaeHyun Lee
Suneun Kim Jungmi Park Heesub Shin
Sunghun Kim Jiyoung Lee Seokhwan Lee Server
Eunyoung Kim Youngchea Jeung Minwoong Choi Seunguk Baek
Taeho Kim Senior Programmer
PR
Taehyoung Ahn
Jungho Seo
22 Yunsung Eom 23
Artist
 Geonmin Lee World Design BGM/OST MinJung Yeo
Dongchan Lee Myunseok Sohn Ryo Kunihiko YeoJin Yoon
Taesung Hahn Senior Designer Composition & Arrangement/ JiYoung Lee
Kijeong Hyun Sujin Kim Music Producer YoungWoong Jung
Eugene Kim Kuwano Hijiri YouMi Jung
GAME DESIGN TEAM Sungrae Park Orchestra Director SungTae Park
Yongchan Jee Jiyoun Park TaeYoung Kim
Director/Lead Designer Seyon Byon London Symphony (GBR) DohHyung Nam
Minwoo Aum Orchestra MinHyuk Jang
Shinjin Kang
Kuwano Hijiri Strings (Japan) SeungHwa Jeon
Assistant Lead Designer
World Build KyuJun Cho
Jiho Lee Nayoung Kim Origa (Russia) MokYong Kim
Senior Designer Female Voice/Scat SeokHwan Kim
Assistant
Seonho Lee Jia PengFang (China) SeungChul Baek
Haeryun Kim
Erfu MoonHee Lee
Kyungtae Kim ByungYong Lee
Combat Design Sangman Kim Yokoo Takashi (Japan) HyungSeok Jung
Jiliang Kim Jungmin Kim Irish Whistle JiHoon Choi
Senior Designer Kilwoo Nam
Hyunzoo Park Abbey Road Studio (GBR) SeJung Myung
Hyukjun Choi
Recording Studio YoungAh Kim
Minho Kim Assistant Designer JiYoung Kim
Jiyoung Min Hitokuchizaka Studio (Japan) YoonHee Maeng
Seohye Kim
Sungjae Park Shinja Yang Astro Studio (Japan) JiHye Lee
Jangwon Park Hoonseok Yang JaKyung Jeon
Shinkyu Lee Jongmin Lee Atom Heart the Mother Studio WonJung Choi
Junghwan Lee Jiwoong Han (Japan) JuYeon Han
Junehee Lee Mixing Studio SuYeon Hwang
Youngha Jeon GAME SOUND Wonder Station Mastering Room
BlueSound Studio (Korea)
Mastering Studio
Social Design Game Sound Team Recording/Editing Studio
Jieun Gwak Pat Byun Dubbing Artist
Senior Designer Sound Producer Aion Theme Song
HyukSoo Kwon
Heonno Choi Ryo Kunihiko
InRo Joo Dubbing Artist
Composition & Arrangement/
Namjoon Kim Music Composer SeungJun Kim Music Producer
Insung Cho JooEun Hwang Jang Kim
Pat Byun
Sound Designer YoungSun Eun
Vocal Director
MyungSun Lee
YongKi Lee Kyoungwon Choi
YoungJun Si
Lyric
JungHwa Yang

24 25
 Yozoh Quality Assurance Team Sangwan Woo HwanYong Kim
Vocal/Chorus Jinseop Kim Yongtae Yu MinGyu Sung
QA Manager Moyoung Lee Gilbert Park
Kuwano Hijiri Strings (Japan)
Orchestra Younghee Hong Miyoung Chung Manager
QA Lead Jaemin Ju
Seoul Record Studio (Korea) Junyoung Cheon MyeongWon Bang
Jungmoo Lee Younghoon Choi HyunChul Oh
Vocal Recording Studio Test Lead Jina Choi GukJin Kong
Atom Heart the Mother Studio Seyong Kim Jeayoun Hwang BongKyun Kim
(Japan) JinSu Park
Mixing Studio Sangkwun Kim Service Management JaeHoon Jang
Wonder Station Mastering Room Game Test Engineer Sungtae Jung JoonHee Choi
Mastering Studio Team Manager
Hayan Kim
Hyungihn Yoon Information Service
Hyewon Kim
UI TEAM Youjung Ki Don woo Byun
Ingyu Park
Manager
Philrip Bak
Youngsuk Kang Jihoi Sohn Jinsook Han Sung Hoon Jung
UI Manager Soohan Song Assistant Manager
Sangjin Park Sungje Ahn Seongyong Park Service Develop Support
UI Design Jeongmin Lee Byungjun Jeon
Changjung Oh Yongo Kim
Miae Myoung Donghyun Kim Manager
Kyoungah Jeon
Hyunjung Chun Junghan Rho Taeseung Hwang
Gitaek Hwang
Eunyoung Kang Yeontaek Hwang Hayoung Park Service Launching
UI PM Junil Hwang Suhyun Lee
Yongbae Kim
Jaewon Lee
Kwangjin Park
DOMESTIC SERVICE Service Planning Jehun Yoo
Sangmin Lee
Hyekyung Ahn
Aion Marketing Team Team Manager System Operation
Dogyeom Kim
Victor Um EungSoo Youk
Hoon Park Communication
Business Manager General Manager
Yongduk Yun Youngun Kim
Hyojeong Kang EunChan Oh
Assistant Manager Hyunuk Kim
Min Kim Manager
Sewon Park
Youngmin Park Yongjun Choi
Eunyoung Son KongSu Lee
Jiahn Eo
Myungchan Ahn Seungheon Ko YH Yang
Planner
Elaine Ahn Jongik Kim HoTae Jung
Minhwan Kim EunSook Kim
Misun Kang SukHo Lim
Myungsik Seo YuJoin Cho
Kangbi Shin KyungNam Kim
HyoJung Kim
26 27
 Auth Billing System June Kim WEB SERVICE Sangil Zeon
Hyunseok Kim Localization Manager Daehong Min
Auth/Billing System Manager Web Service Develop Doin Kim
Jisun Lee
Jaewon Ryu LMP SungRyong Kim Junwan Park
Lead Programmer General Manager Hyoungseok Oh
Paul Lee
YoungMin Noh Yongook Kim
Myunghwa Choi Manager
Heewon Kong
Localization Engineer
MinAe Kim Joohee Kang
Seunghoon Park Overseas System Operation
Soon S. Kim Yunjung Yi
GD Team (Game Design Support) System Manager Manager
Kyoungwon Choi Connor Lee
Manager Web Service Planning
Bruce Park Heejung Kim
Hyungmin Lee Network Engineer
Hyunmin Shin Manager
Dongwoon Lee Clark Kim Paeksu Choi
System Engineer
GT Team (Game Technical Support) Miyoung Kim
Young Joon Kim Arthur Kim Manager
Manager Tommy Ahn
Jeongho Park
Seungwon Oh Brian Kim Heeju Lee
Jong Jin Kim DBA Jeahun Jung

OVERSEAS SERVICE Roy Kim Web Service Operation

Gon-Soo Moon Jihye Kim
International Business Harry Park Hyunsil Lee
Jin Hoo Park ChangGyu Sung
Business Manager Anthony Choi Special Thanks
WonWoo Choi Joon Soo Chang
TaeHoon Kim CAD
Publishing Manager Oversees Technical Support
Hyoungguen Kim And Also Thanks
JeongHeon Kim Technical Support Joohyung Jang
Wonki Lim Shingon Kim Kye Young Ahn
Publishing Assistant Manager Sanggeun Kim Kwangro Yi
Eunsung Lee
Eunjung Kim Sangman Lee Youngsic Park
QA Manager Seung Bo Sim
Ji Ook Han
Sungjun Ahn
28 29
 AION COMMUNITY Jett Tattersall
NCsoft West Kelly Knox*
BILLING DEVELOPMENT
Charlie Hills Clark Westerman
Martin Rabl Bryan Cook Thomasin Wright
EXECUTIVE TEAM Sebastian Streiffert Jason Dunn
Jaeho Lee
Matthew Gramlich INFORMATION SERVICES
Kathryn Bates AION WRITING STAFF Dana Huyler John Gehring-Liker
Dong-il Kim Marti McKenna Tomoko Iwata Eric Arnold
David Reid Erik Bear* Tim Johnson Bethany Baldwin
Jeff Strain Brannon Boren* Michael McDonnell Ben Furtado
Patrick Wyatt Shelly Rae Clift* Loren Peace Stephenie Harris
Jess Downs Jonathan Shelus Gon-Soo Moon
CORPORATE PLANNING Alan Dunkin Andrew Stevens Carl Perry
Boram Chung Stacey Janssen* Jonathan W. Taylor Robert Walsh
Stacie Magelssen* Alaric Weigle
AION PRODUCTION Scott James Magner* IT & OPERATIONS
Brian Knox Daneen McDermott* FACILITIES Rob Cordero
Lani Blazier Bridget McKenna* Jeff Hillhouse Won Woo Choi
Chris Hager David Noonan* Michelle Caddel James Hegarty V
Stacie Oelze* Luisa Donovan
AION QUALITY ASSURANCE Janna Silverstein* DESKTOP SUPPORT
Stefan Ramirez Conor Sheehy FINANCE Noah Lee
Ilan Adir Fran Stewart* Gary Christianson* Tony Cabrera
Jeff Daily
Paul Bone Martin Knapick
Max Gaullier* GAME PRODUCTION STUDIO Shawn Carlson Gordon Maaß
Allan Israels Lance Stites Carol Cates
Felicia Johnson* Ricky Ahn Laura Craig GAME OPERATIONS
Patrick Johnson* Hyun-Ah Chun Laura Hill Juwon Lee
Sascha Schon* Nicolas Coutant Laurie Hoffer Brian Kim
Chris Tilton* Eric Duffer Seung Hoon Song Eun Sook Kim
Lauren Duncan Tammy Moter Wan Geun Kim
AION CUSTOMER SERVICE Sam Han Jason Rotan Changsu Lee
Charlie Porter III Jae Hwan Kim David Seo
Mitch Burton Marissa McWaters GLOBAL BRAND MANAGEMENT
Jeremy Henry Young Park Chris Lee LIVE OPERATIONS
Bryon Lloyd Yongki Yoon Cameron Payne* Matthew Tobin
Jennifer Randall
Brian Porter Jeff Angus
Paul Roberson LOCALIZATION Joel Comeaux
Emmanuel Servais Tomasz Ankudowicz HUMAN RESOURCES Russ Lavoie
Sean Neil Mark Alkhazov Sam Marx
Marco Simon Nathan Guajardo Ed Schwartz
Kathy Hayden-Matthys Matthew Thornhill
Natasha Mitchell Greg Williams
30 Jean Orrison 31
 NETWORK OPERATIONS CENTER Ryan Faillace* STUDIO SERVICES Charles Way
John Bishop Hoss Fatemi John Erskine Chris Wilbur
James Ash Mirko Gozzo Julie Engleking
Nick Bellamy Christian-Peter Heimbach Chris Freeman TECH SUPPORT
Sean Finch Trevor Hennington Markus Fried Trollis Crider
Gary Hallmark Andy Hunter Hope Green Michael Chirieleison
Michael McDonnell Julia Martin Jean-Marc Rouchouse Donovan Kennedy
Mohamed Moukhtar Karen Reynoso Michael Lafond
Warren Sheets Angela Sewell ACCOUNT SUPPORT Hayden Linder
Ben Shumway Vlastimil Vasak Lance Schibi Christopher Miller
Amanda Walton Ray Anderson
NETWORK ENGINEERING Michael Augustine QUALITY ASSURANCE
Jonathan Pace PUBLIC RELATIONS Matt Chernicky Dan Campbell
Eric Basham Genevieve Waldman Zachary Clark Kari Bowen
Joe Fite Janna Bureson Nick Dekay Heidi Dozier
Aaron Wendel Sabine Berekoven Vivienne Gao Tad Pantaleoni
Lincoln Davis John Garcia Jr. Stefan Trefil
SECURITY OPERATIONS Ryan James Michael Handy Cody Russell
Gabriel Friedmann Christian Vestol Leslie Lomeli Mike Wilhm
David Marcoux Halcyone Wise Aleksandra Nastovic Philip Wood
John Rabon
SYSTEMS ENGINEERING PUBLISHING Tim Saxon HARDWARE COMPATIBILITY LAB
Jeff Stamp Vladimir Cole Margaret Sheehan Steve Tonkin
BJ Golding Véronique Lallier Steve Short Michael O’Keefe
Greg Hayward Steve Levy Patrick Wagner Joseph Riley
Dan Lepine Neal Buckmaster De’Andre Whittley Brian Giebelhaus*
Jason Lifsey Duane Colbert Kevin Ringelstetter
TJ Walker Matthew Doherty GAME SUPPORT
Todd Warburton Stephen Hutchins Chris Allen WEB DEVELOPMENT
Brian York Wesley Bellanca Pete Arden*
SALES Daniel Betsinger II Erik Friend
LEGAL Lisa Bell Evan Blewett Michael Graves
Matt Esber Yong Taek Bae Heather Warner Kris Hedstrom
Mark Heath Teresa Bailie Jaouen Dusausoit Jonathan McLaughlin
Kwok-chee Cheung Ávaro Fernandez James O’Neal
MARKETING Amanda Douglass Jennifer Grass Chad Ort
Dirk Metzger Mitch Kampf John Henderson
Marc Berekoven Billy Mayhaw William Jen ADDITIONAL THANKS
Leah Bowers David Robinson Jeff Lewis ArenaNet
Loïc Claveau Sarah Rogers Dylan Servantes Carbine Studios
Christopher Domogalla Keri Taylor Rob Simpson Paragon Studios
Mandy Van Ackeren Stephen Tong Chris Chung
32 33
 AUDIO AND SOUND LIMITED WARRANTY
Blindlight (English) The following warranty and support information applies only to customers in the
Dunesound (French) United States and Canada, and only to original consumer purchasers of products
Studio Mühl (German) covered by this warranty.

NC Interactive, Inc. warrants to the original purchaser of the enclosed product (the
“Product”) that the media containing the Product will be free from defects in material
and workmanship for a period of ninety (90) days from the date of purchase (the “War-
ranty Period”). NC Interactive’s entire liability and your exclusive remedy under this
*Denotes contract or consultant position. limited warranty shall be, at NC Interactive’s option, repair or replacement, without
charge, of all or the affected portion of any Product that proves to be defective in
material or workmanship during the Warranty Period.

EXCLUSIONS FROM WARRANTY

This warranty applies only to defects in factory materials and factory workmanship.
Any condition caused by abuse, unreasonable use, mistreatment, neglect, accident,
improper operation, destruction, or alteration is not a defect covered by this warranty.
Parts and materials subject to wear and tear in normal usage are not covered by this
warranty.

LIMITATIONS
This warranty is in lieu of all other warranties and no other representations or claims
of any nature shall be binding on, or obligate NC Interactive. Other than the warran-
ties set forth above (which are limited to the ninety (90) day period described above),
NC Interactive products are provided “as is” without express or implied warranties
of any kind, including, without limitation, warranties of merchantability and fitness for
a particular purpose. NC Interactive does not warrant that the products will be error
free or will operate without interruption. In no event will NC Interactive be liable for
any special, incidental, or consequential damages resulting from possession, use,
or malfunction of NC Interactive products. Some states do not allow limitations as to
how long an implied warranty lasts and/or exclusions or limitations of incidental or
consequential damages. So the above limitations and/or exclusions of liability may
not apply to you. This warranty gives you specific rights, and you may also have other
rights that vary from state to state. Neither NC Interactive nor your retail dealer has
any responsibility for any incidental or consequential damages relating to your use of
the product, including, without limitation, any damages for loss of data or loss of profit,
or for any incidental expenses, loss of time, or inconvenience. As some states do not
allow the exclusion or limitation of incidental or consequential damage, the foregoing
limitation or exclusion may not apply to you.

HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service, please send the defective Product, together with
a copy of your original sales receipt, your return address, name, telephone

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 number (should contact be necessary), and a brief note describing the defect to NC
Interactive at the following address: 6801 N. Capital of Texas Hwy, Bldg. 1, Ste. 102,
Austin, TX 78731-1780. The defective product must be post marked within ninety (90)
days from the date of purchase. Proof of purchase in the form of a dated receipt must
be included to obtain warranty service. The shipping costs for sending the defective
product to NC Interactive is the sole responsibility of the Customer. NC Interactive will
not be liable for any damage that occurs during shipping.

If you have warranty questions, you can also contact our Customer Support depart-
ment via email at: [email protected].

CUSTOMER SUPPORT
For customer support, account support, and technical support questions, please visit
the support section of the Aion website at www.aiononline.com/help.

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