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    Service Bulletin: Volvo Construction Equipment

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    RPMAQ
    The document is a Volvo service bulletin regarding reports of insufficient hardening of camshafts in certain models, which could cause abnormal engine noise and low oil pressure. It provides instructions for checking camshafts and reporting any failures found to the regional technical support team using an engine failure report form, to ensure proper warranty processing. Dealers are asked to inspect camshaft lobes if similar symptoms appear and replace damaged parts as needed.

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    © All Rights Reserved
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    Service Bulletin: Volvo Construction Equipment

    Uploaded by

    RPMAQ
    103 views4 pages
    The document is a Volvo service bulletin regarding reports of insufficient hardening of camshafts in certain models, which could cause abnormal engine noise and low oil pressure. It provides instructions for checking camshafts and reporting any failures found to the regional technical support team using an engine failure report form, to ensure proper warranty processing. Dealers are asked to inspect camshaft lobes if similar symptoms appear and replace damaged parts as needed.

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    214WLO33K_GB

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    The document is a Volvo service bulletin regarding reports of insufficient hardening of camshafts in certain models, which could cause abnormal engine noise and low oil pressure. It provides instructions for checking camshafts and reporting any failures found to the regional technical support team using an engine failure report form, to ensure proper warranty processing. Dealers are asked to inspect camshaft lobes if similar symptoms appear and replace damaged parts as needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    103 views4 pages

    Service Bulletin: Volvo Construction Equipment

    Uploaded by

    RPMAQ
    The document is a Volvo service bulletin regarding reports of insufficient hardening of camshafts in certain models, which could cause abnormal engine noise and low oil pressure. It provides instructions for checking camshafts and reporting any failures found to the regional technical support team using an engine failure report form, to ensure proper warranty processing. Dealers are asked to inspect camshaft lobes if similar symptoms appear and replace damaged parts as needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    The document discusses a service bulletin about insufficient hardening of camshafts in some engine models, which could cause damage and low oil pressure. The camshaft production process was improved and newer camshafts are marked with the hardening date.

    The service bulletin was addressing cases where the camshaft lobe and high pressure pump roller tappet were damaged due to insufficient hardening of the camshaft in some engine models.

    If a similar issue is found, the high pressure pumps should be removed and the camshaft lobe visually inspected through the pump bore. The region technical support should also be contacted and an engine failure report should be filled out and uploaded on the Techline call.

    VOLVO CONSTRUCTION EQUIPMENT

    SERVICE BULLETIN
    Language Code Group Product No. Version Date Page
    GB 214 EXC/ WLO 33 K 1 2013-03-15 1/4
    Applies to models
    EC160C L, EC160C NL, EC180C L, EC200B, EC210B F, EC210B LC, EC210B LR, EC210B NC, EC210B NLC,
    EC210C L, EC210C LR, EC210C NL, EC235C NL, ECR235C L, EW145B, EW160C, EW180C, EW210C,
    EW230C, FC2421C, L60F, L70F, L90F
    ONLY FOR DISTRIBUTORS / DEALERS

    D6E Camshaft, insufficient hardening


    NOTE!
    Please pay attention to the safety instructions in the Operator's
    and Service Manuals concerned.
    This Service Bulletin is to be considered as technical information
    only and is not subject to any reimbursement programs outside
    normal warranty.

    Cause
    There have been some cases reported that the camshaft lobe and
    high pressure pump roller tappet were damaged due to
    insufficient hardening of the camshaft. This may cause abnormal
    engine noise and low engine oil pressure.

    Action
    The camshaft production process has been improved and
    camshafts after improvement have been marked with date of
    hardening. (Fig2)
    If similar symptom appears on a machine and inspection of
    camshaft is required, remove high pressure pumps and visually
    check the surface of camshaft lobe through the high pressure
    pump bore. (Fig3)
    NOTE!
    High pressure pipe (VOE21302231) cannot be used again, once
    it has been disassembled.
    In case of field failure, contact to region technical support and
    Fig.1 Damaged camshaft lobe and high pressure
    follow the reporting procedure below.
    pump roller tappet

    Parts information

    Designation Part No.


    Camshaft (D6E) VOE21364463

    Fig.2 Date of hardening marked on camshaft

    Volvo Construction Equipment


    Feedback mail: [email protected]
    Language Code Group Product No. Version Date Page
    GB 214 EXC/ WLO 33 K 1 2013-03-15 2/4

    Applies to models

    Engine Engine serial number cut in


    D6E 11338972-

    Reporting procedure
    1 Open Techline call and inform to region technical support.
    2 Download “Engine failure report” from Techline which to be
    found together with this Service bulletin.
    3 Fill in “Engine failure report” with correct information and
    pictures.
    Fig.3 Check camshaft through the high pressure Also PFR (Product Failure Report) can be used instead of
    pump bore
    Engine failure report, provided that all required information
    and picture are included.
    NOTE!
    Refer to the example of “Engine failure report” to see what
    kind of information need to be filled in.
    NOTE!
    All pictures shown on the example should be documented
    into the report.
    Each picture must clearly show,
    – Picture.1: Engine serial number (on the Engine name
    plate)
    – Picture.2: Damaged camshaft surface
    – Picture.3: Damaged high pressure pump roller tappet
    Fig.4 Example of good camshaft surfaces showing – Additional pictures which can be attached to prove failure
    normal contact pattern of engine.
    4 Upload “Engine failure report” in Techline call.
    5 Create a claim job via UCHP.
    6 Use VOE21364463 as a causal part number for the claim
    job.
    7 Record Techline call number together with claim text in
    UCHP.
    NOTE!
    Claim job will not be approved in case,
    – Information in Engine failure report is missing
    – Engine failure report is not uploaded on Techline call
    – Techline call number is not recorded on a claim job.

    Fig.5 Example of damaged camshaft surfaces


    showing abnormal contact pattern
    Language Code Group Product No. Version Date Page
    GB 214 WLO 33 K 1 2013-03-15 3/4

    Engine failure report

    Machine information
    Machine: Serial No.: Op. hours:
    Dealer No.: Claim No.:
    Customer:
    Date of failure: Country:
    Engine information
    Part No.: Engine Serial No.:
    Additional Serial No. info:
    Problem description

    Cause of failure & action taken


    Language Code Group Product No. Version Date Page
    GB 214 WLO 33 K 1 2014-03-15 4/4

    Pictures
    Add your pictures according to instruction on page 2.

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