Operating Manual: IP240-1000 IP240

Operating Manual
IP240-1000
IP240
P U R E I P - T E L E P H O N Y
Release 8.00, 4th edition, September 2010
Brand names are used with no guarantee that they may be freely employed.
Almost all hardware and software designations in this manual are registered
trademarks or should be treated as such.
All rights reserved. No part of this manual may be reproduced in any way (print,
photocopy, microfilm or by any other means) or processed, duplicated or
distributed using electronic systems without explicit approval.
Texts and illustrations have been compiled and software created with the utmost
care, however errors cannot be completely ruled out. This documentation is
therefore supplied under exclusion of any liability or warranty of suitability for
specific purposes. innovaphone reserves the right to improve or modify this
documentation without prior notice.
Copyright © 2009 innovaphone ® AG

P P
Böblinger Str. 76, 71065 Sindelfingen

Tel: +49 7031 73009 – 0 Fax: +49 7031 73009 – 99
http://www.innovaphone.com
Table of contents
1. About this manual ............................................................................................... 3

1.1. Overview of the chapters ............................................................................. 3
1.2. Operating instructions.................................................................................. 4
1.3. Display......................................................................................................... 5
2. Call functions ...................................................................................................... 7
2.1. Setting up two connections.......................................................................... 7
2.1.1 Administering a waiting call............................................................... 7
2.1.2 Dialling a new number ...................................................................... 7
2.2. Three-party conference ............................................................................... 8
2.3. Hold and retrieve ......................................................................................... 8
2.4. Call back...................................................................................................... 9
2.4.1 Call back on busy.............................................................................. 9
2.4.2 Call back on no reply ........................................................................ 9
2.4.3 Automatic redialling......................................................................... 10
2.5. Announcement function ............................................................................. 11
2.6. Partner function ......................................................................................... 12
2.7. Pickup List function.................................................................................... 12
2.8. Park ........................................................................................................... 13
2.9. Operating with more than two calls............................................................ 13
2.9.1 Active calls, calls waiting and calls on hold ..................................... 13
2.9.2 The two operating modes ............................................................... 14
2.9.3 Managing the wait lists.................................................................... 15
2.9.4 Dialling a new number .................................................................... 16
2.9.5 Terminate........................................................................................ 16
2.9.6 Connecting calls.............................................................................. 17
2.9.7 Overview of the short cuts .............................................................. 18
2.10. Function keys ............................................................................................ 19
2.11. Secure connections ................................................................................... 19
3. Messaging ........................................................................................................ 20
3.1. Send messages ......................................................................................... 20
3.1.1 Sending a message using the menu............................................... 20
3.1.2 Send message using Indirect dialling.............................................. 20
3.2. Receiving messages.................................................................................. 21
3.3. Managing messages received ................................................................... 21
3.4. Managing sent messages.......................................................................... 22
3.5. Setting the message tone .......................................................................... 23
3.6. Leaving a message.................................................................................... 23
3.7. Do not disturb message............................................................................. 23
4. Telephone directory .......................................................................................... 24
5. Alphanumeric characters .................................................................................. 25
6. User Setup menu.............................................................................................. 26
6.1. Call diversion ............................................................................................. 26
6.1.1 Diversion options ............................................................................ 26
6.1.2 Setting up call diversion .................................................................. 27
6.2. Do not disturb ............................................................................................ 27
6.3. Call waiting ................................................................................................ 28
6.4. Calling line identification presentation (CLIP) ............................................ 28
7. Phone Setup menu ........................................................................................... 29
7.1. Headset ..................................................................................................... 29
7.2. Direct dialling ............................................................................................. 30
7.3. Lock ........................................................................................................... 31
7.4. Change PIN ............................................................................................... 31
Operating Manual IP Telephone IP240 -1- -1-
7.5. LCD contrast.............................................................................................. 32
8. User list / multiple registration........................................................................... 32
8.1. Register co-users ...................................................................................... 33
8.2. Unregister or delete co-user ...................................................................... 33
8.3. Switch user ................................................................................................ 33
9. Indirect dialling (Special menu)......................................................................... 34
10. Administration ................................................................................................... 35
10.1. Information................................................................................................. 35
10.2. IP Settings ................................................................................................. 35
10.3. Registration ............................................................................................... 36
10.4. Reset configuration.................................................................................... 36

Declaration of conformity
innovaphone AG declares that the telephone IP240 meets all basic requirements of the
1999/5/EC European guideline.
The original declaration of conformity is available in the download area of the

innovaphone Web site at www.innovaphone.com.
1. About this manual

This manual describes how to operate the telephones innovaphone IP240 and
innovaphone IP240-1000. The handling is alike for both telephones. For the sake of
clarity we will renounce mentioning the telephone IP240-1000 in this manual.
Note:
In comparison to the IP telephone IP240 the IP240-1000 is available with a
Gigabit-Ethernet port.
Please refer to the innovaphone Wiki at wiki.innovaphone.com if you require information

on configuration and connection of the IP240.
Please check for new versions in the download area on our website at
www.innovaphone.com.
Always comply with the safety instructions!
1.1. Overview of the chapters

This manual provides comprehensive information on the telephone IP240. Besides the
general basic principles of the telephone, it also provides the entire operating
instructions, including instructions for the administrator.
These instructions supplement the brief guide supplied with the telephone. This
telephone-specific brief guide is also available as a printable PDF on the innovaphone
web page.
The easiest way to configure the telephones, particularly the function keys, is via the
telephone’s web interface. You can read more on this in the administration manual for
innovaphone terminals.
Always comply with the safety instructions!

1.2. Operating instructions
This manual describes how to operate and administer the IP240 telephone. See the
overview below for information on which keys to use to operate your innovaphone IP
telephone.
Description Explanation Key
Menu key The Menu key is used to open the main menu or to
save changed form contents in the idle state. During
a connection, it is used to initiate conferences.
Confirmation key Enter key for confirmation of a selection or entry.
Volume Keys for volume control. The volume can only be

adjusted during a connection.
Clearing key The Clearing key is used to terminate a connection.

In the menu, pressing the Clearing key takes you
back a level. In entry mode, the Clearing key deletes
the character to the left.
Delete key Deletes the character to the left.
Consultation key The Consultation key enables use of the "Hold" and
"Hold and retrieve" functions. In the idle state, the
Consultation key is used to call up the list of missed
calls.
Back key Takes you back in the menu without applying the
setting (in idle state). During a connection, the key is
used to terminate a call.
Redial key The Redial key is used to access the list of phone
numbers last dialled. In the menu, the Redial key
confirms the current selection.
Loudspeaker key The Loudspeaker key is used to switch the hands-

free system on/off. In addition, you can use this key to
accept an incoming call or to end an existing call
without using the handset.
Function keys Function keys next to the keypad are used to perform
assigned functions such as quick dialling, transfer
calls, call hold and muting.

Mute key During a call, a long press switches the microphone
off or on. In the idle state, the call signal is switched
off.
Arrow keys For navigation in the menu.
1.3. Display
Name of active user Number
Symbols Date Time Symbols
The symbols on your display show which state your telephone is in. The following
symbols can be displayed:
Symbol Explanation
The handset symbol is displayed during an active call using the

handset.
The loudspeaker symbol displays that the device’s loudspeaker is

active for listening-in. This can be switched on or off by pressing the
loudspeaker key.
The microphone symbol shows that the device’s microphone is active.
A flashing microphone symbol indicates that both microphones are

switched off.
These symbols are displayed during an active call in hands-free mode.

Loudspeaker and microphone are both active.
This symbol shows that the headset is connected. See chapter (7.1.).
This symbol appears if the active lock is set up for your keypad. Unlock
by pressing any key and entering your PIN. See chapter (7.3.).
This symbol appears if a conditional call diversion is set up. See

chapter (6.1.).

This symbol shows that there is no connection to the telephone system.
This symbol shows that there is a connection to the telephone system.
This symbol appears if secure connections are set up. The data
transmitted is encrypted. See chapter (2.11.).
This symbol displays missed calls. The number on the left indicates the
number of missed calls. Press the (R) key to open the list of possible
return calls.
This symbol appears if there are any unread messages in your

message inbox. The number on the left indicates the number of unread
messages. See chapter (3.).
This symbol shows that ringing is switched off. Whether you can still
answer the phone or not depends on the settings - see chapter (6.2.).
Symbols are used in the calling lists in addition to symbols on the standard display.
Symbol Explanation
The handset symbol shows that a call has been established. If the
connection has not been established, then the symbol will be missing in
the list.
This symbol shows that the call has been forwarded manually. Press
the arrow pointing to the right to go to the menu with more details on
the call.
This symbol shows that the call was forwarded automatically. Press the
arrow pointing to the right to go to the menu with more details on the
call.

2. Call functions
Conventional calling and picking up calls with the IP telephone IP240 is no different to
other telephones. It is simple and intuitive. This chapter deals with using additional
features.
2.1. Setting up two connections

The possibilities for setting up two connections are as follows:
1. There is a call on hold. You can make a call to another subscriber.
2. Someone tries to call you whilst you are on the phone. You can accept a waiting
call.
2.1.1 Administering a waiting call
Someone tries to call you whilst you are on the phone. The waiting call is not accepted
automatically. You can accept a waiting call using the arrow keys or the key sequence
consultation key “R” and “2”.
2.1.2 Dialling a new number
Whilst connected with an active call partner, you can set up a new connection by calling
another subscriber. You have the possibility to transfer an active call or initiate a
conference.
Key Effect
1. Press the consultation key during a call. The active call partner is put
on hold and you can hear a dial tone. The active connection is
indicated against a dark background on your display.
2. A connection is set up to the call number dialled. If the subscriber

answers, you can make a consultation before the transfer.
Tip:
The connection set up is deleted again if you press the
consultation key and 1 once more before the consultation
connection is set up.
3. Replace the handset or, if you are in hands-free mode, press the
Loudspeaker key. The caller will be connected.
4. If, after the consultation, you no longer want to transfer the call there,
you can end this active connection by pressing the Clearing key. You
are then connected with the call that was previously on hold.
You can use the Menu function key to set up a conference (see chapter 2.2.)

During an active call, press the redial key to initiate a second call. The call is
automatically transferred as soon as the phone rings or there is a call-waiting
indication at the selected destination. You have the possibility to set up a
conference.
Tip:
When transferring a call, you do not have to wait until the
subscriber answers. After dialling the phone number, you can
hang up immediately (without consultation).
2.2. Three-party conference

You can set up a conference between yourself and two other connections. Set up two
connections (see chapter 2.1). Once two connections have been set up, a conference
can be initiated.
¾ Press the menu key.

¾ By pressing the menu key again, you can end the conference. The call put on hold
before initiating the conference is now on hold again.
¾ To terminate the active connection, you must press the Clearing key . The
connection to the active call partner is terminated. The call on hold now becomes
the active call.
Note:
If you replace the handset during the conference, the two call partners
remain connected together.
2.3. Hold and retrieve

You can switch between two connections using the hold and retrieve function.
1. Set up an active connection and a connection on hold (see chapter 2.1).
2. Press the Consultation key during a call with an active connection and a
connection on hold. The active connection is put on hold and the connection on
hold is activated.
3. To terminate the active connection, you must press the Clearing key. The
connection to the active call partner is terminated. The call on hold automatically
becomes the active call.
Note:
The hold and retrieve function described in this chapter relates only to two
connections. See chapter 2.9 for details on how to manage several
connections.

2.4. Call back
An automatic call back or automatic redialling can be initiated if no-one answers the call
or if you hear the busy tone.
2.4.1 Call back on busy
Automatic call back can be initiated if the other party is engaged. As soon as the called
party has ended their call, the IP telephone signals that the line is free again. As soon
as you pick up the handset, the call is initiated and the other telephone rings.
Note:
The call partner’s telephone network must support this feature.
1. Press the Menu key if you hear the busy tone.
2. Press the function key beside the call back line on the display and hang up to
activate the automatic return call. Wait for the call back signal.
3. When the call back is signalled on your IP telephone:
¾ Pick up the handset or press the Loudspeaker key to initiate the return call. The call
is set up.
¾ Alternatively, press the Clearing key to reject the return call. The call is not set up
and is deleted from the list of active return calls.
2.4.2 Call back on no reply
Automatic call back can be initiated if the called party does not answer your call.
As soon as the called party has used the telephone, the IP telephone rings to indicate
that the subscriber is now available. As soon as you pick up your telephone’s handset,
the call is initiated and the other telephone rings.
1. Press the Menu key if you hear the distant dial tone.
2. Resume the procedure as described in chapter 2.4.1.
Note:
The call partner’s telephone network must support this feature.

2.4.3 Automatic redialling
Automatic redialling can be initiated if no-one answers the call at the other terminal or if
you hear the busy tone.
If another call is made at the terminal which was called, your IP telephone rings to
indicate the possibility of making a return call.
1. Press the menu key if you hear the distant dial tone or busy tone.
2. Press the function key beside the Redialling line on the display and hang up.
Automatic redialling is activated.
3. The IP telephone tries to connect to the other terminal at intervals of roughly 30

seconds. The outgoing call signal tone can be heard as soon as the automatic
redialling has reached other terminal. Redialling is restricted to 20 minutes.
Tip:
Press the following keys in the order given if you wish to terminate the
redialling procedure earlier:
- Menu key
- Function key beside “Call Lists”
- Function key beside “Active Recalls”
- Function key beside the entry
- Function key beside “Delete”
The call is deleted from the list of active return calls.
Operating Manual IP Telephone IP240 - 10 - - 10 -

2.5. Announcement function
Note:
This function can only be used after it has been assigned to a function key
(see chapter 2.10).
The Announcement function enables you to address other subscribers directly without
the subscriber having to pick up the handset. The other party’s telephone automatically
switches to hands-free mode. The microphone is not activated, so that an
announcement is only possible at on one end.
Tip:
The administrator can activate the microphone for return answers if
necessary.
A short tone announces you to the other party, and you can then be heard over the
loudspeaker.
Tip:
The administrator can block the Announcement function.
If the other party’s telephone is engaged, the call will go into hold mode whilst the
Announcement function is active. Once the announcement is finished, the call on hold
will automatically be set up again. The other party’s call on hold will become the active
call again.
Note:
You must have been granted administrator rights in order to use the
Announcement function. The person you wish to contact must also be using
an innovaphone IP telephone.

2.6. Partner function
Note:
(see chapter 2.10.).
The Partner function offers three possibilities:
Partner If your partner is connected, you can take a look at their connections.
status
“Engaged”
Partner A call to the configured partner’s telephone is signalled on your

status telephone. The symbol and the caller’s telephone number appear
“Ringing” next to the name of the partner.
The call can be picked up by pressing the adjacent function key.
Partner The key can be used like an abbreviated dialling key if the partner’s
status “Free” line is free. The partner is called by pressing the key.
2.7. Pickup List function
Note:
(see chapter 2.10.).
The Pickup List function is used to display all group telephones that are currently ringing
and the number of the first caller. This function allows a call to a partner telephone to be
picked via a diversion.
1. If there is only one call that needs answering, it can be picked up by pressing the
function key beside the Pickup List entry.
2. If several calls need answering, all of these calls can be displayed in a menu by
pressing the Pickup List key. To select a call from the list for answering, proceed
as follows:
¾ Open the Pickup List menu by pressing the function key beside the Pickup List entry.
¾ Select the desired entry in the list with the arrow keys.
¾ Press the arrow key or the function key beside the entry and the selected call is
picked up.

2.8. Park
Note:
(see chapter 2.10).
You can use this function to park calls and retrieve them again. The parked calls are
linked to an existing object in the same group. The object can for example be a
telephone, the exchange line or the queue.
¾ You can park a call onto your own IP telephone or take a call parked on your
telephone.
¾ Furthermore, you can park a call onto an external object (not your own telephone) or
take the parked call from an external object.
2.9. Operating with more than two calls

Your IP telephone is perfect for use as a small exchange. It is able to hold more than
two calls at the same time.
2.9.1 Active calls, calls waiting and calls on hold
Handling multiple calls is simplified by displaying the different types of call in different
ways on your IP telephone. Call types are differentiated as follows:
Type of call Description

Active call You are actively connected to another party.
An active call is displayed against a dark background. Your name

appears in the first line, the bottom line shows the name or
number of the party you are calling.
Call waiting You receive another call during an active call. „1 call waiting“
appears on the telephone (or „x calls waiting“, depending on the
number of calls waiting). You hear a call waiting tone. Waiting
calls are not automatically connected.
Incoming calls are put in a waiting queue in sequential order. The

name or calling number of the first caller in the waiting list is
shown on the display.
Call on hold This is a call which was already an active call and which has been
put on hold using the hold and retrieve function (see chapter 2.3).
The caller on hold hears music-on-hold.
As in the case of an active call, your name is displayed in the first

line and the calling party in the bottom line. A waiting call is not
displayed against a dark background.

2.9.2 The two operating modes
There are two different operating modes for using your IP telephone with multiple calls.
The differences are described below:
Operating mode 1
An active call and a call on hold are shown on the display. There could be calls waiting.
e.g.1
- active call
- Call on hold
e.g.2
- active call
- call on hold
- calls waiting
Operating mode 2
There is an active call and no call on hold is shown on the display. There is at least one
call waiting.
e.g.:
- active call
- calls waiting

2.9.3 Managing the wait lists
The most important key sequences for handling multiple calls are described below:
Key Effect
Switching from operating mode 2 to operating mode 1:
Press this key to bring the call waiting to the top part of the display
(where active calls are shown) without immediately accepting the
call. This enables you to get more information about the call waiting.
The next call on the wait list then moves up to be the waiting call on
the display and the previous call on hold/call waiting which was in
the top part of the display moves down to the end of the wait list.
Repeated pressing of the key enables you to go through the entire

wait list.
Note:
A call which has been accepted once and then put back
onto the wait list is shown on the display as a call on hold
with the symbol “ x calls waiting”.
Changing from operating mode 2 to operating mode 1:
Press this key to return a waiting/held call to the waiting calls. This
call is then put at the top of the wait list.
Repeated pressing of this key has no effect.
Hold and retrieve:
It is possible for a call previously on hold to be made an active call.

The active call is then on hold.
in mode 1
The call waiting can be picked up directly by pressing the key

2
sequence. The previous active call is then put on hold.
in mode 2
Note:
The number of calls which can be managed is configured under
Administration. Incoming calls are signalled with a call waiting tone as long
as the limit set in the configuration has not been reached. If the incoming call
limit has been reached then further incoming calls are rejected with a busy
signal.

Key Effect
If you have at least 2 calls in the wait list, it is possible to use this
key sequence to display all waiting calls in the wait list one after
the other and to select at will which call you will pick up.
This does not change the active call (and if applicable the
waiting/held call).
2.9.4 Dialling a new number
Whilst connected with an active call partner, you can set up a new connection by calling
another subscriber.
Key Effect
Press the keys in sequence during an active call.

The call is put on hold. You will hear a dial tone. Dial the desired
telephone number and a further connection will be set up immediately.
in mode 2
Call transfer:
During an active call press the key to transfer the active call to
another subscriber. Enter the number to whom you would like to
transfer the call in the box which is now open. Pressing the redial
key again will initiate the phone to ring or there will be a call waiting
indication at the selected destination.
In operating mode 1 the call on hold automatically becomes the

active call after transfer.
It rings in operating mode 2. If you pick up the call manually then

you are connected to the first caller in the wait list.
2.9.5 Terminate
Press the clearing key to end the call with the active calling party on the display.
Mode 1 If the active call is terminated, you are subsequently automatically

connected with the call on hold. The call on hold becomes the new
active call.
Mode 2 When you have ended the active call in this mode, the first call waiting
in the wait list will call you.
You can pick up the call manually. If you do not want to pick up the
call, then press the clear key to reject it.

Key Effect
Press these keys in sequence to delete the waiting call displayed

0
from the wait list.
However, this is only possible if the call to be deleted in

the wait list has not already been picked up. Thus it must
be a call waiting ( ) and not a call-on-hold in the wait
list( )
In order to terminate a call-on-hold the call must be
active.
2.9.6 Connecting calls
You can initiate a three-party conference or connect calls from an existing wait list.
Conference with active newly initiated call in mode 2

Press in sequence the consultation keys “R” twice to make a connection as described in
chapter 2.1.
Press the menu key once as described for a conference connection with the call on hold
and the newly initiated call.
Connecting a conference from the wait list in mode 1

Press the menu key in mode 1 to set up a three party conference.
You can set up a conference between the active call and the call on hold.
Ending a conference
There are two options to end the conference:
Leave If you want to leave the conference without

conference interrupting the connection between the two other existing
calls, replace the handset, or press the Loudspeaker key if you are
using hands-free, or the space key if you are using a headset.
End If you want to end the conference, press the arrow down key, the
conference menu key or the clearing key. The calls then return to their previous
position.
Note 1:
If there are no other calls in the wait list, then “conference” and “conference
finished” are displayed on the screen.

Note 2:
Instead of menu key, it is also possible to press the consultation key “R” and
“3”.
Connecting You can connect the active call with the call on hold by replacing
calls the handset, pressing the Loudspeaker key or the Space key.
If you have connected calls and there are no further calls in the wait
list, your telephone goes into idle state. If, on the other hand, there
are further calls in the wait list, the first call waiting will call you
once you have replaced the handset. Your telephone rings and you
can manually pick up or reject the call.
2.9.7 Overview of the short cuts
Shortcut key Description ( Mode 1) Description ( Mode 2)
Switch between the active Dial a new number

call and the call on hold
Reject displayed call waiting Reject displayed call waiting

0
Terminate active call; call on

1
hold becomes active call
switch between active call and Accept waiting call
2
call on hold
Conference mode
3/
Connect active and waiting

4
call

2.10. Function keys
Functions may be applied after going through several menu steps. Another way -
sometimes the only way - to execute functions is to use function keys to which functions
can be assigned. This assignment allows the functions to be operated faster.
Press the following keys in the order given in order to assign the desired functions to the
function keys:
1. Menu key
2. Function key next to User List
3. Function key next to the active user

(active user is indicated on the right by an asterisk)
4. Function key next to Function Keys
More detailed information may be found in the innovaphone Wiki at

wiki.innovaphone.com.
2.11. Secure connections

It is possible to make encrypted phone calls with the IP240. This hinders interception by
third-parties. An encrypted call is indicated by the symbol in the status line on your
display.
Please contact your administrator should you wish to use encryption.

3. Messaging
The Messaging function enables you to send text messages from your IP telephone to
other subscribers and to receive messages from other subscribers.
The function can only be used if all subscribers are using innovaphone IP
telephones. All telephones must be registered to an innovaphone PBX.
3.1. Send messages

The message content appears as a direct message on the recipient’s display.
3.1.1 Sending a message using the menu
Proceed as follows in order to send a message:
¾ Press the Menu key,

¾ Function key next to menu item Messages,
¾ Function key next to menu item New Message.
¾ After “For:” enter the number or the name of the message recipient.
¾ Press the arrow down key or a function key next to the text field and enter the
message text (see chapter 5.).
¾ Your message will be sent as soon as you press the menu key. You will see OK on
the display when the message has been sent successfully.
3.1.2 Send message using Indirect dialling
It is faster to send messages using indirect dialling than by using the menu. Proceed as
follows from idle state:
¾ First enter the name or number of the message recipient.

¾ Press the menu key to reach the special menu Indirect dialling (see chapter 9.).
¾ Select the menu item Send message with the adjacent function key.
¾ Enter your text message; the recipient’s number has already been selected.
¾ Send the message by pressing the menu key. OK on the display shows you the
message has been sent successfully.

3.2. Receiving messages
It is also possible to receive messages on the IP240. It depends what mode your
telephone is in, as to how you receive a message from another subscriber. The
following chart explains which modes allow you to receive messages and how they are
displayed.
In idle state The message is shown directly on the display in this mode. A
special message tone is heard. This tone is stopped by pressing
any key. Press the speaker key or just pick up the handset to
immediately place a call back to the sender of the message. The
call is initiated automatically.
When away from your telephone: After a few seconds,

the message is closed on the display and the symbol
unread message is shown on the display. The
missed message can be opened by pressing the “R”
key and the top function key next to the missed
message. Press the bottom function key next to the
message to dial the number of the person who sent the
message.
Whilst on the If you receive a message whilst you are on the telephone, then
telephone the number of the sender is shown on the display. A special
message waiting tone can be heard. Every other message
received is shown on the display by increasing the number of
messages missed.
Whilst ringing or Should you receive a message whilst your telephone is ringing or
dialling whilst you are dialling, then the message signal does not sound.
Every other message received is shown on the display by
increasing the number of messages missed.
3.3. Managing messages received

You must enter the list of incoming messages in order to open messages received and
to reply to them. Proceed as follows from idle state:

¾ Function key next to Menu item Messages (incoming),
Note:
Once you have entered this menu, the missed messages display disappears
when the telephone is in idle state.
¾ Use the arrow keys to navigate through the list of messages in chronological order
and select the desired message by pressing the adjacent function key to display the
content.

Pick up the handset or press the speaker key to automatically call back the sender of
the message. You also have other possibilities to react to messages received.
Once the message has been opened, select the menu item Action with the adjacent
function key . You now have the following possibilities:
Indirect dialling Selecting this option initiates a call to the sender of the message.
Reply Message Selecting this option opens the form in order for you to reply to the
sender of this message. Enter your answer here.
Delete Entry This option deletes the selected message from your list of incoming
messages.
Delete List This option deletes all messages in your list of incoming messages.
3.4. Managing sent messages

You can call up and manage messages sent at any time. To do this you must enter the
list of outgoing messages. Proceed as follows from idle state:
¾ Function key in the menu item Messages (outgoing).
Note:
Once you have entered this menu, the missed messages display disappears
when the telephone is in idle state.
¾ Use the arrow keys to navigate through the list of messages in chronological order
and select the desired message by pressing the adjacent function key to display the
content.
Pick up the handset or press the speaker key to automatically call back the message
recipient. You also have other possibilities to react to messages received. Once the
message has been opened, select the menu item Action with the adjacent function key.
You now have the following possibilities:
Indirect dialling Selecting this option initiates a call to the message recipient.
Send Message Selecting this option opens the form in which you can either resend
(Template) the same message to the recipient or make changes to the
message and resend. It is also possible to change the number or
the name behind “For”. This enables you to send the message to
someone else.
Delete Entry This option deletes the selected message from your list of outgoing
messages.
Delete List This option deletes all messages in your list of outgoing messages.

3.5. Setting the message tone
¾ the function key next to the menu item User List
¾ the function key next to the desired user,
¾ the function key next to Ring Melody.
¾ You can set the desired message tone with the function key next to the menu item
Melody. Confirm your selection by pressing the menu key twice and the function key
next to “yes”.
3.6. Leaving a message

There are various options for actions should you or the recipient be on the telephone:
¾ Recall
¾ Automatic redial
¾ Send message
Should you decide to send a message, then the number dialled will be assumed to be
the recipient of the message. Send the message as described in chapter 3.1.
3.7. Do not disturb message

This setting provides you with the possibility to automatically send a pre-defined text
message to a caller should you be away from your phone. Proceed as follows to set this
function:
1. Press the Menu key,
2. the function key at the menu item User Setup,
3. the function key at the menu item Do not disturb.
4. You can switch “Do not disturb” on or off by pressing the function key.
5. Then under the menu item Action, select the option “Out of Office” with the
appropriate function key.
6. When this option has been set, then the new item “Out of Office Msg.” appears in
the lower line. Enter your desired text for the Out of Office Message here.
7. You can also select which calls should receive the message. Choose between:
Any Call, Internal Calls and External Calls.
8. Press the menu key until OK appears. Your settings have thus been completed.

4. Telephone directory
The telephone directory is your personal phone book in which the names and telephone
numbers of your call partners are managed.
In the initial mode, press the following keys:
¾ Menu key
¾ the function key next to Directories
Depending on the configuration, it may be possible to access the directory of the

telephone system (exchange) or of an external LDAP server.
Entries in the local telephone directory consist of the name (= search term), the
telephone number and, if desired, further settings and notes. The number of possible
entries depends on the amount of notes additionally entered etc. Notes can be
addresses or birthdays, for example. Without notes, about 2,000 entries can be
managed. All entries are sorted alphabetically.
The entire telephone directory can be backed up on a PC and reloaded for further use
and as an additional data backup. You can also import external address books from the
PC. To do so, please consult your administrator.

5. Alphanumeric characters
This chapter is intended to give an overview of how you can use the alphanumeric and
the special characters. You can enter any Western European characters in accordance
with ISO 8859-1 using the keypad.
The IP240 has a numeric keypad and an alphanumeric keypad. Characters with no key
of their own may be accessed by first pressing or + and then the relevant letter
key.
By briefly pressing the letter key repeatedly in succession, you can select various
characters.
The following special characters are available, and can be entered by pressing the
relevant key sequence from the respective character:
!“#$%&´()*+,-./:;<=>?@[]\^_‘{|}~£§¿÷
Key +key + +key Key +key + +key
Q @ [ ] \ ... ´ ( ) * ... F & ´ ( ) ... ~ £ § ¿ ...
W § ¿ ⎟ ... £ § ¿ ... G ( ) * + ... { | } ~ ...
E èéêë ÈÉÊË H ) * + , ... } ~ £ § ...
R $ % & ... % & ´ ... J - . / : ; ... [ ] \ ^ ...
T ð¥ ð ¥. K + , - . / ... ] \ ^ _ ..
Z / : ; < ... ? @ [ ] ... L _‘ { | } ... ^ _ ‘ { ...
U üùúû ÜÙÚÛ Y Ýýÿ Ýýÿ
I ìíîïi ÌÍÎÏ X . / : ; ... ; < = > ...
O öøòóôõ ÖØÒÓÔÕ C ç¢ Ç
P = > ? ... | } ~ £ ... V , - . / : ... + , - . / ...
A äåæàáâ ÄÅÆÀÁÂÃ B Þ þ
ã
S ß ß N ñ Ñ
D Ð Ð M µ µ

6. User Setup menu
6.1. Call diversion
The Call Diversion menu allows you to be available even whilst absent.
6.1.1 Diversion options
The IP telephone supports three different types of call diversion:
Permanent In this case, calls are always diverted to another subscriber.

diversion
(Unconditional) Note:
This diversion setting cancels the other diversion
types.
This setting diverts calls immediately. The party being
called is therefore unable to answer the calls.
Diversion if busy Calls are diverted if there is already an active call.

(Busy)
Delayed Calls are diverted if they are not answered within a certain time
diversion limit.
(No reply)
Note:
Unlike permanent call diversion, the latter two types
allow you to accept calls within a pre-defined time
period before they are diverted.
Note:
In the IP telephone’s initial state, an active call diversion is indicated by the
symbol in the status line. For a permanent diversion, the diversion destination
is also displayed.

6.1.2 Setting up call diversion
Proceed as follows to activate call diversion,:
Tip:
Operation is faster if you assign a call diversion to a function key.
1. In the initial state, press the menu key,

function key net to User Setup and next to Call Diversion.
2. With the relevant function key, select the desired setting: “Unconditional”, “Busy”
and/or “No reply”.
Tip:
Pressing the function key once more cancels the previous diversion setting.
3. Then press the arrow down key.
Enter the desired diversion destination (name or number).
4. Save the entry by pressing the Menu key twice.
6.2. Do not disturb

This function allows you to respond in a particular way to incoming calls.
The incoming calls are categorised as:
¾ Internal Calls, External Calls , Any Call
For defined incoming calls, you can choose between three possible responses (Action):
Ringing Your telephone will not ring for incoming calls. The setting is indicated on
off the display by the symbol.
The call is still shown on the display, however, and you can take the call
at any time.
Silence In the “Silence” state, the ringing of your IP telephone is suspended for
incoming calls. The setting is indicated on the display by the symbol.
Unlike with the "Ringing off" function, it is not possible to take the call. A
dial tone is nonetheless forwarded to the caller. You will see the missed
call on the display.
Busy With this option, the call is blocked. The caller receives a busy signal.
Out of See chapter 3.7.

Office

6.3. Call waiting
1. This function allows you to control call waiting while engaged in a telephone call.
2. In the initial state, press the Menu key and the function key next to User Setup.
Use the function key next to Call waiting, to choose between the following call waiting
states:
Off The call waiting function is switched off. The caller receives a busy
signal and the called party receives no call-waiting signal.
On - once A call-waiting tone sounds once.
On - mute No call-waiting tone; you only receive visual notification of a new call.
On - def. Call waiting duration and signal are in accordance with the country-
specific standard.
Note:
You can determine the country-specific standard as
described. In the initial state, press the following keys:
- Menu key
- Function key next to Administration
- Function key next to Registration
- Function key next to Option
Use the function key next to Tones to configure the
country-specific standard for your IP telephone as desired.
6.4. Calling line identification presentation (CLIP)

This function is used to switch the calling line identification presentation feature for
outgoing calls on or off. The setting applies for all subsequent calls, in so far as settings
are not made for individual calls.
1. In the initial state, press the following keys: Menu key, function key next to User
Setup.
2. Use the function key next to Number Present to switch this feature on or off.
Tip:
Operation is faster if you assign calling line identification presentation to a
function key.

7. Phone Setup menu
The Phone Setup menu relates to the IP telephone hardware, irrespective of the user.
In the initial state, press the following keys: Menu key, fnction key next to Phone Setup.
7.1. Headset
1. Press the following keys in the initial state to switch a connected headset of the
IP240 on or off:
¾ Menu key
¾ Function key next to Phone Setup
¾ Function key next to Headset
The display switches between "on" and "off".

The symbol appears in the status line.
2. Press the Space key or OK key . The dialling preparations are

activated.
3. Press the Space key or OK key again and the call is terminated.
Tip:
The call can be transferred to the handset by picking up the handset. The call
is passed from the handset to the headset with the Space key or OK
key .
A call over the headset can also be followed on the telephone by pressing
the Loudspeaker key. If the Space key or OK key is pressed after
the Loudspeaker key, the call is transferred from the headset to the hands-
free system.
It is also possible to transfer the call from the handset or hands-free system
back to the headset. To do this, you simply have to press the Space key
or OK key .

7.2. Direct dialling
If direct dialling is switched on, a direct dialling number is dialled after picking up the
handset or pressing the Loudspeaker key.
Note:
All keys on the IP telephone with the exception of the Menu key are then
locked.
1. In the initial state, press the following keys:
¾ Menu key
¾ Function key beside Direct dial switches between "On" and "Off".
2. If you now press the function key next to Number, you can directly enter the call
number or name to be dialled.
Note:
When entering a name, remember that upper case and lower case letters are
considered to be different.
3. If you press the function key next to Delay, the number or name is dialled after a
pre-defined time interval.
Note:
This function is only available if “Direct dial” is switched on.
4. To set the function, press the Menu key twice, the “OK” message appears and
the telephone returns to initial state.

7.3. Lock
1. In the initial state you can lock your IP telephone with the following keys:
¾ Menu key
¾ Function key next to Lock Phone
You are prompted to enter your PIN before you can lock your IP telephone.
¾ Enter the PIN and press the Menu key.
The message “Attention no emergency calls possible!” appears and the telephone
returns to its initial state. The active lock is indicated on the display by the symbol.
2. The way to unlock your IP telephone is as follows:
¾ Press the Menu key.

¾ Then enter the PIN.
¾ Finally press the Menu key.
7.4. Change PIN

The PIN is used to prevent unauthorised access. You can use this function to activate
the protection and specify the PIN. Proceed as follows to set the PIN:

¾ Press the function key next to Phone Setup.
¾ Press the function key next to Change PIN and enter the current PIN.
¾ To enter the new PIN, press the function key next to the New PIN field (upper field).
¾ The new PIN must be re-entered for security reasons. This time, however, press the
function key next to the lower New PIN field and re-enter your PIN.
¾ If you now press the Menu key twice, the “Changes activated” message appears and
the telephone returns to its initial state.
Note:
There is no default PIN setting.

7.5. LCD contrast
Proceed as follows from the idle state to set the contrast on your display:

¾ Press the function key next to Phone Setup.
¾ With the arrow keys left and right you can determinate the contrast on a 15-stage
scale.
¾ Press the Menu key to save the setting.
8. User list / multiple registration

Multiple registrations allow use of a telephone with multiple identities (users). Up to six
users can be registered at the same time.
The possibilities of this feature are varied. It is possible, for example, for an employee
working at various locations to log on to the telephone at a different work station. It is
also possible to implement a telephone exchange or hotline function, whereby
employees can log on as co-users of this group. Temporary standing in for a colleague
(their call number) is also possible via multiple registrations.
Note:
This feature can only be used if registration of the telephone number is
permitted on several telephones in the PBX component.

8.1. Register co-users
A co-user can be registered with your IP telephone as follows:
1. In the initial state, press the Menu key followed by the function key next to User
List.
2. Press the function key next to a free line in the list (1-6).
3. To register a co-user, press the function key next to Registration and then the
function key next to Setup.
4. Now press the function key next to
¾ Name:” to enter the name of the co-user.

¾ “Number:” to enter the number.
¾ “Passw.” to enter the co-user’s password.
¾ “VoIP Gatekeeper”. Specify the following desired values as described:
Gatekeeper If several gatekeepers are to be active at one address, a particular

IP gatekeeper is identified amongst them using the name entered
here.
Gatekeeper Here, you specify the IP address at which the first responsible
IP Address gatekeeper can be reached.
Gatekeeper There should be a further gatekeeper in the network in case the

IP Address first gatekeeper is unavailable. You enter the IP address of this
gatekeeper here.
¾ “Options”, Tones: Here, you set the country-specific tone standard.
8.2. Unregister or delete co-user

To unregister the active user or even delete them from the list, press the function key
next to the desired co-user. Then select the function key next to Registration and
confirm the Unregister or Delete function with the relevant function key.
8.3. Switch user

If several users are registered with your telephone, incoming calls are signalled for all
users with specification of the called identity on the display. Outgoing calls are set up
with the data of the active user.
To switch the active user, press the function key next to the required entry and confirm
the new user with the function key next to Activate.

9. Indirect dialling (Special menu)
The menu Indirect dialling enables quick access to various functions concerning the
following connection.
Attention:
Do not pick up the handset!
Dial the number of the subscriber in order to open the menu Indirect dialling and then
press the menu key. The following options, explained in the chart below, will appear on
the display. Choose the desired option each with the adjacent function key:
Menu Explanation
Call as User By choosing this option, the User List is displayed and
you are able to change the telephone’s active user.
Save no. in Directory The number dialled can be directly added to the
Telephone Directory.
Send Message By choosing this option you are able to send a text
message to the number dialled. The message appears as
a direct message on the message recipient's display.
Dial (hands-free mode) Select this option to start the call in hands-free mode.
Picking up the handset switches off the hands-free mode.
Number Presentation: Choose between “On” and “Off”. This setting is only for
the following call.

10. Administration
This menu contains the administrative details for the network and for the registration of
the IP telephone.
10.1. Information
In this menu, you will find the serial number, the firmware version number and the boot
code version number. To access the menu, press the following keys (in the order given)
in the idle state:
1. The Menu key
2. The function key next to Administration
3. The function key next to Information
10.2. IP Settings
The menu contains information on integration in the IP network. This information is of
interest to the administrator only and must not be changed by the user. To access the
menu, press the following keys (in the order given) in the idle state:
1. The Menu key
3. The function key next to IP Settings
The following IP properties can be set using this menu:
Menu option Possible settings
DHCP Mode ¾ Client

¾ Server
¾ Off
IP Addresses ¾ Interface IP Address

¾ IP Address Mask
¾ Standard IP Gateway
VLAN ¾ VLAN Header: Off

¾ VLAN Header: On
• VLAN Priority
• VLAN Identifier

10.3. Registration
The menu Registration contains information on registration with the gatekeeper. This
information is of interest to the administrator only and must not be changed by the user.
To access the menu, press the following keys in the idle state:
1. The Menu key
3. The function key next to Registration
You will find the following information:
¾ Protocol
¾ Name
¾ Number
¾ Password
¾ VoIP Gatekeeper (Gatekeeper ID, Gatekeeper IP Address)
¾ Options (Tones)
Note:
Please refer to the innovaphone Wiki at wiki.innovaphone.com for further
information on country-specific standard calling tones.
10.4. Reset configuration

It is possible to reset the device to factory default configuration. All settings made on the
device are then lost. To access the menu, press the following keys in the idle state:
1. The Menu key
3. The function key next to Reset Configuration
You are then asked whether the device is to be reset to factory default configuration “Do
you want to reset the device to the factory defaults?”. With the function key, you can
restore the factory default configuration (“Yes”), in which case all changes made to the
settings are lost. Alternatively, you can leave the menu with the function key (“No”).
Note:
Once you have restored the device to its factory default configuration, restart
is performed and all data and settings are lost.

Safety instructions
The manufacturer assumes no responsibility for any personal injury, damage to property
or subsequent damage that can be attributed to improper use of the device.
innovaphone® AG declares that the device meets all basic requirements of the
1999/5/EC European guideline.
The innovaphone Wiki at wiki.innovaphone.com should also be observed for

configuration of the IP telephones. All instructions specified there should be followed
carefully and the devices should only be used in accordance with these instructions.
Note:
Please note the following instructions for your own safety:
¾ Power supply
The external power supply is designed for operation with a 100-240 V, 50 Hz AC mains
network. Never try to connect the equipment to other mains systems!
The equipment cannot be operated during a mains failure. The equipment settings
however are retained.
The power socket must be near to the equipment and easy to access. The power
supply to the device can be interrupted by pulling the mains adapters out of the power
socket or, if the power is supplied via a network cable (Power over LAN), by removing
the network cable.
¾ Installation and connection
Lay the connection cables carefully so that no one can trip over them. Connected
cables must not be bent excessively, pulled or subjected to mechanical strain.
The equipment is intended for use in dry rooms only.
The equipment must not be installed and operated under the following conditions:
• In damp, dusty rooms or in rooms where an explosion may occur

• At temperatures over 40°C or under 0°C
• Where it is subject to impact stress or vibrations
• At places subject to direct sunlight
Some types of furniture varnish or cleaning products can damage the plastic feet of the
telephone IP240 and leave marks. In these cases, make sure you put the equipment on
a stable, non-slip surface.

¾ Cleaning
Use a soft, slightly damp cloth to clean the surface of the equipment housing.
Do not use any chemicals or abrasives. The equipment does not require any
maintenance.
¾ Malfunctions
There is no need to open the device if it is operated and serviced as intended.
Do not open or reconnect faulty equipment. In this case, return the equipment to your
dealer or service centre. Keep the original packaging in case you need to return the
equipment, since it provides ideal protection.
Back up all entries (for example, on a PC) to avoid losing data.
¾ Disposal
When due for disposal, the device should be disposed of as electronic scrap, in
accordance with local regulations.
¾ Environmental sustainability
There is no contact with hazardous materials if the telephone is used as intended. The
plastics used for this device are of partially recycled granulate. We do not use any
plastic material for our packaging. We only use part recycled cardboard and paper.
¾ Warranty
Your IP terminal is a sophisticated, modern device which has been produced using
state-of-the-art production equipment in order to meet high quality requirements. Only
high quality components, which ensure a maximum of reliability, are used for their
production.
A warranty seal has been applied to the bottom of the IP terminal (on a screw of the
housing). Please make sure it is not damaged, since otherwise no warranty claims can
be made.

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Operating Manual

Copyright © 2009 innovaphone ® AG

Böblinger Str. 76, 71065 Sindelfingen

1. About this manual ............................................................................................... 3

Operating Manual IP Telephone IP240 -2- -2-

The original declaration of conformity is available in the download area of the

1. About this manual

Please refer to the innovaphone Wiki at wiki.innovaphone.com if you require information

Always comply with the safety instructions!

1.1. Overview of the chapters

Always comply with the safety instructions!

Operating Manual IP Telephone IP240 -3- -3-

Description Explanation Key

Confirmation key Enter key for confirmation of a selection or entry.

Volume Keys for volume control. The volume can only be

Clearing key The Clearing key is used to terminate a connection.

Delete key Deletes the character to the left.

Loudspeaker key The Loudspeaker key is used to switch the hands-

Operating Manual IP Telephone IP240 -4- -4-

Arrow keys For navigation in the menu.

Symbols Date Time Symbols

The handset symbol is displayed during an active call using the

The loudspeaker symbol displays that the device’s loudspeaker is

The microphone symbol shows that the device’s microphone is active.

A flashing microphone symbol indicates that both microphones are

These symbols are displayed during an active call in hands-free mode.

This symbol appears if a conditional call diversion is set up. See

Operating Manual IP Telephone IP240 -5- -5-

This symbol shows that there is a connection to the telephone system.

This symbol appears if there are any unread messages in your

Operating Manual IP Telephone IP240 -6- -6-

2.1. Setting up two connections

1. There is a call on hold. You can make a call to another subscriber.

2.1.1 Administering a waiting call

2.1.2 Dialling a new number

2. A connection is set up to the call number dialled. If the subscriber

Operating Manual IP Telephone IP240 -7- -7-

2.2. Three-party conference

¾ Press the menu key.

2.3. Hold and retrieve

1. Set up an active connection and a connection on hold (see chapter 2.1).

Operating Manual IP Telephone IP240 -8- -8-

2.4.1 Call back on busy

1. Press the Menu key if you hear the busy tone.

3. When the call back is signalled on your IP telephone:

2.4.2 Call back on no reply

2. Resume the procedure as described in chapter 2.4.1.

Operating Manual IP Telephone IP240 -9- -9-

3. The IP telephone tries to connect to the other terminal at intervals of roughly 30

Operating Manual IP Telephone IP240 - 10 - - 10 -

Operating Manual IP Telephone IP240 - 11 - - 11 -

The Partner function offers three possibilities:

Partner A call to the configured partner’s telephone is signalled on your

The call can be picked up by pressing the adjacent function key.

2.7. Pickup List function

Operating Manual IP Telephone IP240 - 12 - - 12 -

2.9. Operating with more than two calls

2.9.1 Active calls, calls waiting and calls on hold

Type of call Description