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    Suggested Healthcare Goals

    Uploaded by

    Yousef Al-Ameen
    The document suggests goals for improving a healthcare organization including improving quality of services, reducing errors and readmissions, enhancing patient satisfaction, and using data analytics. It then lists key performance indicators for an emergency department such as patient wait times from arrival to seeing a nurse or physician, number of trauma cases, medication errors, referrals, and patient satisfaction. Compliance with standards and quantitative metrics are to be measured monthly and yearly.

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    Suggested Healthcare Goals

    Uploaded by

    Yousef Al-Ameen
    40 views3 pages
    The document suggests goals for improving a healthcare organization including improving quality of services, reducing errors and readmissions, enhancing patient satisfaction, and using data analytics. It then lists key performance indicators for an emergency department such as patient wait times from arrival to seeing a nurse or physician, number of trauma cases, medication errors, referrals, and patient satisfaction. Compliance with standards and quantitative metrics are to be measured monthly and yearly.

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    ER KPIs.doc

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    The document suggests goals for improving a healthcare organization including improving quality of services, reducing errors and readmissions, enhancing patient satisfaction, and using data analytics. It then lists key performance indicators for an emergency department such as patient wait times from arrival to seeing a nurse or physician, number of trauma cases, medication errors, referrals, and patient satisfaction. Compliance with standards and quantitative metrics are to be measured monthly and yearly.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    40 views3 pages

    Suggested Healthcare Goals

    Uploaded by

    Yousef Al-Ameen
    The document suggests goals for improving a healthcare organization including improving quality of services, reducing errors and readmissions, enhancing patient satisfaction, and using data analytics. It then lists key performance indicators for an emergency department such as patient wait times from arrival to seeing a nurse or physician, number of trauma cases, medication errors, referrals, and patient satisfaction. Compliance with standards and quantitative metrics are to be measured monthly and yearly.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    Suggested Healthcare Goals

    Improve Operational Effectiveness


    Improve the quality of services in a time bound manner
    Reduce medication Errors
    Improve clinical effectiveness
    Improve financial and administrative performance
    Reduce readmissions
    Enhance member/ patient satisfaction
    Use Business Intelligence and Data Analytics

    Emergency department suggested KPIs


     
    Compliance with CBAHI Standards qualifying criteria for healthcare providers
    Quantitative measurements around ER These numbers compared on monthly and YTD
    outpatient, admit, basis against the goal set.
    Patient Wait Times by Process Step Shows the amount of time a patient must wait
    during their visit to the emergency area of the
    facility.

    Arrival to Bed Calculates the amount of time a patient must wait


    before they are taken from the waiting room to a
    bed.

    Arrival to Nurse Calculates the amount of time a patient must wait


    between their arrival and seeing a nurse.

    Arrival to Physician Calculates the amount of time a patient must wait


    between their arrival and seeing a physician.

    Arrival to Discharge Calculates the total amount of time a patient is in


    the emergency room, from the time they arrive to
    the time they are discharged.

    Number of Rapid Response Vehicles Shows the number of emergency vehicles available
    at the facility.
    Time Between Symptom Onset & Gauges the amount of time a patient begins
    Hospitalization experiencing symptoms and when they were
    hospitalized.

    Number of Trauma Cases Demonstrates the number of trauma cases that


    occur in the facility.

    Number of Visitors Who Left Without Being Indicates the number of people who were unwilling
    Seen to wait to see a physican. May show if more beds or
    staff are needed to handle the number of patients
    coming in.

    Code Response Time Measures the amount of time it takes for staff to
    respond to an emergency code in the facility.

    Medicine Costs Shows the amount that the organization is spending


    on medicines used to treat patients.

    Medication Errors Measures the number of times there is an error in


    prescribing medication at the facility. Includes when
    a mistake is made in the medication, patient, or
    dosage and applies to inpatient and outpatient
    services.

    Referrals Shows number of patients that were referred to


    another facility. It may indicate that the facility is
    losing revenue to other providers and needs to hire
    more specialized employees or acquire new
    equipment.

    Patient Follow-Up Measures the number of patients who receive


    follow-up after their visit to the facility. This could
    be from a physician, nurse, or other staff member
    asking about the visit and the patient's
    improvements.

    In-Patient Satisfaction With Physician Communicates the level of satisfaction among


    patients admitted to the healthcare facility.
    Outpatient Satisfaction With Physician Communicates the level of satisfaction among
    patients who receive care without being admitted
    to a hospital.

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