02 - Declaration & Certificate

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DECLARATION

I declare that the thesis entitled “CUSTOMER LOYALTY PROGRAMS

OF TELECOM INDUSTRY IN ANDHRA PRADESH” has been prepared by me

under the guidance of Dr. D. Pradeep Kumar, Professor of Management Studies,

Madanapalle Institute of Technology & Science, Madanapalle. No part of this thesis

has formed the basis for the award of any degree or fellowship previously.

Research Scholar

E. Poorna Chandra Prasad


Reg. No. 10PH1003.

Date:
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CERTIFICATE

This is to certify that, the thesis entitled “CUSTOMER LOYALTY


PROGRAMS OF TELECOM INDUSTRY IN ANDHRA PRADESH” being
submitted to Jawaharlal Nehru Technological University Anantapur,
Ananthapuramu by E. POORNA CHANDRA PRASAD bearing Reg. No.
10PH1003 for the award of degree of Doctor of Philosophy (Ph.D.) in Management
under my guidance and supervision. This thesis work is original and has not been
submitted to any other University or Institution either in part or in full for the award
of any Degree.

SUPERVISOR

Dr. D. Pradeep Kumar


Professor & Head Dept. of Management Studies
Madanapalle Institute of Technology & Science,
Madanapalle

Date:

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