User Guide: Faster, Whole-Home Wi-Fi

USER GUIDE
FASTER, WHOLE-HOME WI-FI™
AmpliFi™ Home Wi-Fi System

AmpliFi User Guide Table of Contents
Table of Contents
Chapter 1: Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
MeshPoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2: Hardware Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing the Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing the MeshPoints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 3: Using the App for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Download the App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Router Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional MeshPoint Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 4: Installing Without the App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation without the App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 5: Router Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Router Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 6: System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Router Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
MeshPoint Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 7: Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Throughput. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ISP Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Chapter 8: Guest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Quick Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Status and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 9: Family. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 10: Diagnose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 11: Side Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

App Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Appendix A: FAQs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Advanced Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Table of Contents AmpliFi User Guide
Appendix B: Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

24/7 Live Chat Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Corporate Headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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AmpliFi User Guide Chapter 1: Getting Started
Chapter 1: Getting Started Multi-Router Mesh Network

Create a full mesh network to cover a large home using
multiple AmpliFi Routers.
Introduction
Thank you for purchasing the AmpliFi™ Home Wi-Fi System.
This User Guide covers each of the following sections:
• Setup and Configuration
• Router Display and App Features
• Product Overview and Usage
• Troubleshooting and FAQs
Usage Scenarios
There are several ways to incorporate AmpliFi depending on
your home and product configuration.
Central Router with MeshPoints
Create a full mesh network to cover a large home using a
centralized Router with multiple MeshPoints.
Mesh Your Third-Party Router

Turn your existing third-party router into a mesh network
by adding AmpliFi MeshPoints to extend the Wi-Fi signal in
your home.
Mesh Multi-Hop
Extend Wi-Fi coverage in a large home using a Router with
MeshPoints in a multi‑hop configuration.
AmpliFi Stand-Alone Router

Deploy a single Router to experience the power and
performance of AmpliFi in a smaller home or apartment.
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Chapter 1: Getting Started AmpliFi User Guide
Product Overview MeshPoint

Router Front
Adjustable Antenna
Signal LEDs
The front of the AmpliFi Router features an Magnetic Connector

adjustable, full‑color touchscreen display.
The bottom of the AmpliFi Router features an
adjustable LED that is fully lit by default when the
Router is configured and ready for use.
MeshPoint Base
Note: The brightness settings of the touchscreen
and LED are configurable using the AmpliFi app.
Router Back
LED States
Ready to Add
The three middle LEDs will continually
flash on and off indicating a MeshPoint
is ready for configuration.
1 2
Booting Up
Once configured, the LEDs will indicate
the device is booting up with a looping
motion of the LEDs lighting up from
3 4 bottom to top.
Searching for Network

The LEDs will indicate the MeshPoint is
1-4 Four Gigabit Ethernet ports available to searching for the network by lighting
connect 10/100/1000 Mbps wired network up from the middle outwards.
devices to the Internet.
Connects to the broadband modem provided Connected
by your ISP (Internet Service Provider).
Once the MeshPoint is connected, the
Reserved for future use. LEDs will represent the signal strength.
The Power Adapter connects to this port.
2
AmpliFi User Guide Chapter 2: Hardware Install
Chapter 2: Hardware Install 4. Plug the other end of the Power Adapter into a power
outlet.
Installing the Router

To connect the AmpliFi Router, follow these steps:
1. Power off your broadband modem.
2. Connect one end of the Ethernet Cable to your

broadband modem and the other end to the 5. Power on your broadband modem.
Internet port on the AmpliFi Router.
3. Connect the small end of the Power Adapter to the

power port on the AmpliFi Router.
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Chapter 2: Hardware Install AmpliFi User Guide
Installing the MeshPoints 3. The MeshPoint antenna can be adjusted to provide

optimal signal coverage for your location.
Note: MeshPoint installation is optional and may not
be necessary in smaller homes.
1. Plug the MeshPoint into a power outlet.
Note: If a MeshPoint is powered on and has been

configured with the app but does not appear online,
try relocating the MeshPoint closer to the Router.
2. After approximately one minute, the LEDs will reflect

signal strength, illuminating upward once the MeshPoint
is connected to the Router.
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AmpliFi User Guide Chapter 3: Using the App for Installation
Chapter 3: Using the App for Router Installation

1. Tap Set Up AmpliFi Mesh System.
Installation
Download the App
To set up the AmpliFi Router using the AmpliFi app, follow
these steps:
1. Download and install the AmpliFi app from the App Store
or Google Play™.
2. Launch the AmpliFi app.
2. Tap Skip to bypass the hardware setup instructions

(which were performed in the previous section).
Note: For iOS users, ensure that Bluetooth is enabled

on your phone or mobile device. For Android™ users,
ensure that Wi-Fi is enabled on your phone or mobile
device.
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Chapter 3: Using the App for Installation AmpliFi User Guide
3. Tap the AmpliFi Router. 5. The Router will emit a sound, indicating that the
configuration is complete.
WAN IP
10.0.2.192
ROUTER IP
192.168.124.1
1
6. From your phone or mobile device, join the wireless

network you created. Tap Continue.
4. Name your wireless network and create a wireless

password. Then tap Continue.
6
7. To enable Remote Access to your AmpliFi system, sign in Accessing Another AmpliFi Router
with one of your accounts to enable access. Otherwise, The app accesses one AmpliFi Router at a time. If you want
tap Skip. to set up or access a different Router, perform these steps:
1. Tap the Side tab.
8. You will see the status on the System tab. Tap on a device
for configuration options or tabs at the bottom.
2. Tap Switch AmpliFi.
7
3. When the Welcome screen appears, you will see three Set Up AmpliFi Mesh System
options:
This option allows you to set up and configure a new
• Set Up AmpliFi Mesh System AmpliFi Router. Tap Set Up AmpliFi Mesh System and
• Set Up AmpliFi Standalone MeshPoint repeat steps 3-8 from ”Router Installation” on page 5.
• I already have a configured AmpliFi Set Up AmpliFi Standalone MeshPoint
Proceed to the section below that corresponds with your This option allows you to set up a standalone MeshPoint and
selection. add it to an existing Wi-Fi network.
1. Select the device that needs to be configured (if more
than one MeshPoint is being installed).
8
2. The app will display a list of available Wi-Fi networks. 4. An audible tone will indicate successful configuration.
Select the network associated with your Router. The System screen in the app will appear and show the
MeshPoint connected.
3. Enter the password associated with the wireless network

and tap Continue. I Already Have Configured AmpliFi
This option allows you to log into an existing AmpliFi Router.
1. Tap I already have a configured AmpliFi.
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2. Tap the AmpliFi Router you wish to log in to. Additional MeshPoint Installation
Launch the app and follow the instructions for the Router
you are connecting to.
3. You will see the status on the System tab. Tap on a device
for configuration options or tabs at the bottom.
Note: Ensure that Bluetooth is enabled on your

smartphone.
10
Connecting to an AmpliFi Router 3. After about a minute, the LEDs on the MeshPoint will
reflect signal strength once connected to the Router.
1. If your AmpliFi Router is already up and running, once
The System screen in the app will appear and show the
you launch the app the new MeshPoint should be
MeshPoint connected.
displayed. Tap Add to Network.
2. Create a name for your MeshPoint. Tap Continue.
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Connect to a Third-Party Router 3. Enter the password associated with the wireless network
and tap Continue.
1. Select the device that needs to be configured (if more
than one MeshPoint is being installed).
4. An audible tone will indicate successful configuration.

After about a minute, LEDs will reflect signal strength
2. The app will display a list of available Wi-Fi networks.
once the MeshPoint is connected to the Router.
Select the network associated with your Router.
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AmpliFi User Guide Chapter 4: Installing Without the App
Chapter 4: Installing Without 4. Enter a new name for your wireless network and create a
wireless password.
the App Note: Your password must be at least eight
characters long.
Installation without the App
1. Tap the screen on the Router to see additional setup
options.
Please connect to this

Wi-Fi Network
AFI-R-1234567890XX
Setup
5. By default, the same password you created for your Wi-Fi
network will be used to administer the Router.
6. Click Save & Continue.
7. On your computer, join the wireless network name you
created in step 4.
Configuration
2. Use a computer to connect to the Wi-Fi network name 1. Open an Internet browser on your computer.
(SSID) displayed on the screen of the AmpliFi Router. 2. When the AmpliFi portal appears, click Settings.
The characters in the network name represent the MAC
address of the Router.
3. Once connected, open an Internet browser and wait for
the AmpliFi portal to appear.
3. Enter the administrator password and click Login.
Note: The administrator password is the same as

the wireless password you created in step 4 of the
Installation Without the App section.
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Chapter 4: Installing Without the App AmpliFi User Guide
Connection Type Static

1. Click the Connection Type drop-down menu and select The Static option allows you to manually enter information
DHCP, Static, or PPPoE. given to you by your Internet Service Provider (ISP).
1. Enter the appropriate information into each of the
corresponding fields.
• IP Address Enter the Internet IP address of the Router.
• Network Mask Enter the network or subnet mask of the
Router.
• Gateway Address Enter the WAN IP address of the
service provider’s gateway router.
• Primary DNS Enter the IP address of the service
provider’s primary DNS server.
• Secondary DNS Enter the IP address of the service
provider’s secondary DNS server.
2. Proceed to the section in this chapter that corresponds 2. Click Save & Continue.
with your Connection Type.
DHCP
DHCP (Dynamic Host Configuration Protocol) automatically
configures your AmpliFi Router.
The AmpliFi Router will emit a sound indicating that it has

been configured.
The AmpliFi Router will emit a sound indicating that it has WAN IP
10.0.2.192
been configured. ROUTER IP
192.168.124.1
1
WAN IP
10.0.2.192
ROUTER IP
192.168.124.1
1
Configuration is complete.
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AmpliFi User Guide Chapter 4: Installing Without the App
PPPoE
Point-to-Point Protocol over Ethernet (PPPoE) is a virtual
private and secure connection between two systems that
enables encapsulated data transport.
1. Enter the Username and Password given to you by your
Internet Service Provider (ISP).
The AmpliFi Router will emit a sound indicating that it has

been configured.
WAN IP
10.0.2.192
ROUTER IP
192.168.124.1
1
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Chapter 4: Installing Without the App AmpliFi User Guide
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AmpliFi User Guide Chapter 5: Router Touchscreen
Chapter 5: Router Touchscreen Usage
Router Display
The Router provides the following information as you tap
the front display:
• Time and Date
JUL 15 — NOW
• Usage
126.4
317.9
• Information
• Speed
Total MB
• Port Status
For configuration, refer to the AmpliFi app.
Time and Date
• Date - Now Displays the date range for the current

throughput, for both uploads and downloads.
• Total GB, Upload Displays the amount of data uploaded
during the current date range.
• Total GB, Download Displays the amount of data
downloaded during the current date range.
Information
• Time Displays the current time of day in standard

12‑hour format. Using the app, this setting can be
changed to display the time in 24-hour format.
• Day of the Week Displays the current day of week in
abbreviated format: SU, MO, TU, WE, TH, FR, and SA.
• Date Displays the current date.
• WAN IP Displays the public or Internet IP address of the

WAN interface of the Router.
• Router IP Displays the private or local IP address of the
LAN interface of the Router.
• IPv6 Displays when IPv6 is enabled in the app. The text
will turn blue when IPv6 is active.
Indicates the number of clients connected via

Wi-Fi.
Indicates the number of clients connected via
the Ethernet ports.
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Chapter 5: Router Touchscreen AmpliFi User Guide
Speed
• Speed, Upload Displays the current upload speed.

• Speed, Download Displays the current download
speed.
Port Status
Gray Indicates that the LAN port is available.

White Indicates that the LAN port is in use.
Internet connection established.
Reserved for future use.
Indicates the device is powered on.
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AmpliFi User Guide Chapter 6: System
Chapter 6: System Tap a MeshPoint to display signal quality, view/edit the

device name, view MeshPoint details, and locate or reboot
The System screen of the AmpliFi App displays the system the MeshPoint.
dashboard. It provides an overview of the AmpliFi Wi-Fi
system including network status, number of connected
clients, and active download/upload speeds.
Note: Please update your AmpliFi devices as firmware

updates become available. Keep in mind that Wi‑Fi
Tap the router icon to display or edit the Router’s settings.
functionality will be temporarily unavailable during
this time, so if an upload or download is in progress,
you may want to postpone the update until that
process has completed.
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Chapter 6: System AmpliFi User Guide
Router Settings • Reboot Restarts the Router.

• Factory Reset Resets the Router and all online
Settings MeshPoints to factory default settings.
The Settings screen for the AmpliFi Router offers a variety of
configuration options and hardware information. Internet
The Internet screen for the Router allows you to access
Internet connection settings, including service type: DHCP,
Static IP, or PPPoE. Tap to save your changes.
General
• Device Name Displays the name of the AmpliFi Router. To
change it, tap the name and type in a new name.
• Network Type Select the type of Internet connection you
Time use: Static, DHCP, or PPPoE.
• Time Zone Select the appropriate time zone for your
location.
• 24-Hour Time Select this option to display the time in
24‑hour format, rather than 12-hour format.
Sound Effects
• Volume The Router emits a sound as you adjust the
volume using the slider control.
Actions
• Locate The Router will emit a sound. The LED in the base
of the Router will also flash several times to help you
identify the device. This is helpful if you have more than
one AmpliFi Router in a single location.
• Change Password You can change the administrator or
device password.
-- Password Enter the new password.
-- Verify Password Enter the new password again.
-- Show Password Disabled by default. Select this option
to display the password in plain text.
Tap to save your changes.
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Static • IPv6 Disabled by default. Select this option to use the

If your service provider supplies you with fixed network new IPv6 protocol.
settings to assign to the Router, use the Static option to • Network Type Select a network type: DHCP6 or 6to4.
manually enter that information here. • Bridge Mode Disabled by default, bridge mode can
help you grow your network and/or separate multiple
networks. It allows you to use more than one router on the
same network by placing one router in bridge mode and
connecting it to the client port on another.
Here are a few of the most common applications for
bridge mode:
• Connect two routers to share network resources.
• Use the Router as an additional access point on an
existing network.
• Use the Router with a fiber service.
DHCP
The use of the Dynamic Host Configuration Protocol (DHCP)
is the default. The Router automatically acquires network
settings from the service provider’s DHCP server.
• IP Address Displays the IP address assigned by your ISP
(Internet Service Provider).
• Network Mask Displays the network or subnet mask of
the Router.
• Gateway Address Displays the IP address of the service
provider’s gateway router.
• Primary DNS Address Displays the IP address of the
service provider’s primary DNS (Domain Name System)
server.
• Secondary DNS Address Displays the IP address of the
• IP Address Enter the Internet IP address of the Router.
service provider’s secondary DNS server.
• Network Mask Enter the network or subnet mask of the
• Hardware NAT Disabled by default. Enable this option to
Router.
turn on Hardware NAT.
• Gateway Address Enter the IP address of the service
• UPnP Enabled by default. Universal Plug and Play
automatically configures port forwarding when you have
• Primary DNS Address Enter the IP address of the service hardware that supports UPnP.
• Clone MAC Address Disabled by default. Select this
• Secondary DNS Address Enter the IP address of the option to clone a computer’s MAC address to the Router.
service provider’s secondary DNS server. Enter the MAC address in the field provided.
• Hardware NAT Disabled by default. Enable this option to This may be helpful if your service provider registered
turn on Hardware NAT. the MAC address of the computer you had previously
• UPnP Enabled by default. Universal Plug and Play connected to the modem. MAC address cloning allows the
automatically configures port forwarding when you have Router to be recognized instead.
hardware that supports UPnP. • VLAN ID Disabled by default. Enable this option to
• Clone MAC Address Disabled by default. Select this display a field that allows you to enter a VLAN ID.
option to clone a computer’s MAC address to the Router. • IPv6 Disabled by default. Select this option to use the
Enter the MAC address in the field provided. new IPv6 protocol.
This may be helpful if your service provider registered • Network Type Select a network type: DHCP6 or 6to4.
the MAC address of the computer you had previously
• Bridge Mode Disabled by default, bridge mode can
connected to the modem. MAC address cloning allows the
Router to be recognized instead.
• VLAN ID Disabled by default. Enable this option to same network by placing one router in bridge mode and
display a field that allows you to enter a VLAN ID. connecting it to the client port on another.
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Here are a few of the most common applications for This may be helpful if your service provider registered
bridge mode: the MAC address of the computer you had previously
• Connect two routers to share network resources. connected to the modem. MAC address cloning allows the
Router to be recognized instead.
existing network. • VLAN ID Disabled by default. Enable this option to
display a field that allows you to enter a VLAN ID.
• IPv6 Disabled by default. Select this option to use the
PPPoE new IPv6 protocol.
Point-to-Point Protocol over Ethernet (PPPoE) is a virtual • Network Type Select a network type: DHCP6 or 6to4.
private and secure connection between two systems that
enables encapsulated data transport. • Bridge Mode Disabled by default, bridge mode can
same network by placing one router in bridge mode and
connecting it to the client port on another.
Here are a few of the most common applications for
bridge mode:
• Connect two routers to share network resources.
existing network.
Wireless
The Wireless screen for the Router allows you to access
wireless network settings. Tap to save your changes.
• PPPoE Username Enter the username used to connect to

the PPPoE server.
• PPPoE Password Enter the password used to connect to
the PPPoE server.
• Show Password Disabled by default. Select this option to
display the password in plain text.
• Primary DNS Address Enter the IP address of the service
• Secondary DNS Address Enter the IP address of the
service provider’s secondary DNS server.
• Hardware NAT Disabled by default. Enable this option to
turn on Hardware NAT.
• UPnP Enabled by default. Universal Plug and Play
automatically configures port forwarding when you have General
hardware that supports UPnP. • SSID Name The name of the wireless network is
• Clone MAC Address Disabled by default. Select this displayed. Tap to change it.
option to clone a computer’s MAC address to the Router. • Password The password to the wireless network is
Enter the MAC address in the field provided. displayed. Tap to change it.
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• Verify Password To change the password, enter the new • Separate Wi-Fi SSID Disabled by default. Select this
password again. option to create separate wireless networks for the
• Show Password Disabled by default. Select this option to 2.4 GHz and 5 GHz radio bands.
display the password in plain text. This may be helpful if you want more control over which
• Security Select the type of wireless security you use: radio band a client device uses. For example, if your device
None, WPA PSK, or WPA2 PSK (recommended). WPA2 PSK can use the 5 GHz radio band and it is within range, then
is the default. the best option is to connect to the 5 GHz network.
• Hidden SSID Disabled by default. Select this option if Tap to save your changes.
you don’t want the wireless network name or SSID to be • Advanced Select this option to customize the wireless
broadcast. settings for the 2.4 GHz and 5 GHz radio bands.
Guest Brightness
• SSID Name The name of the guest wireless network is LCD Move the slider control left or right to adjust the
displayed. Tap to change it. brightness of the touchscreen display.
• Security Select the type of wireless security you use: LED Move the slider control left or right to adjust the
None, WPA PSK, or WPA2 PSK. None is the default. brightness of the LED that illuminates the base of the Router.
• Hidden SSID Disabled by default. Select this option if you Night Mode Toggle the switch on or off to enable or
don’t want the wireless network name or SSID to be visible disable power-saving mode for the touchscreen display. This
to any users within range of the Router. option is enabled by default.
Other Begins Set the time you would like the touchscreen display
to turn off. This setting is only available when Night Mode is
enabled.
Ends Set the time you would like the touchscreen display to
turn back on. This setting is only available when Night Mode
is enabled.
Note: Scroll down on the Settings screen to view
additional configuration options.
Additional Settings
• Country Select your country.

• Band Steering Band steering directs your devices to
the 5 GHz band for higher performance. If the Router’s
signal weakens, it redirects to the 2.4 GHz band (which has
more range). Enabled by default, you can disable it and
manually select 2.4 or 5 GHz.
• Router Steering Router steering directs devices to
connect to the Router instead of MeshPoints when
possible (even if the Router signal is weaker). Disabled
by default, this feature may provide faster speeds when
enabled in some instances.
23
Advanced • Lease Validity The IP addresses assigned by the DHCP

server are valid only for the duration specified by the lease
DHCP Server time. Increasing the time ensures client operation without
The DHCP Server screen allows you to access the DHCP interruption, but could introduce potential conflicts.
settings, which determine how IP addresses are assigned Decreasing the lease time avoids potential address
in your network. By default, the Router acts as a local DHCP conflicts, but could lead to minor interruptions for the
server to assign IP addresses to DHCP clients (devices such client while it acquires a new IP address from the DHCP
as computers and smartphones) on the network. If you server. Select the appropriate option: 1 hour, 2 hours,
modify any of these fields, tap to save your changes. 4 hours, 8 hours, 12 hours, 1 day, 1 week, or 1 month
(30 days), or 1 year (365 days).
• Static Leases Select this option to display a list of static IP
addresses assigned to specific devices.
Address
The range of available IP addresses is displayed. The DHCP
server assigns IP addresses from the pool (or group) of IP
addresses.
DHCP Settings To map a static IP address to a specific MAC address, tap +.
• Range The current range is displayed. Select the range
you want to use.
• Subnet The current subnet is displayed. Select the subnet
you want to use.
• Start The current starting IP address of the range is
displayed. Select the starting IP address you want to use.
• End The current ending IP address of the range is
displayed. Select the ending IP address you want to use.
24
Port Forwarding
Tap this option to create a virtual port that allows you to
forward traffic from one port to another. Typically you
configure a port forwarding rule so a host on the external
network can access a server on the internal network by
using the public IP address (or hostname) of the Router.
-- Name Enter a descriptive name for the device that will

be assigned a static IP address.
-- MAC Address Enter the MAC address of the device.
-- IP Address Select the IP address you want to assign.
To create a port forwarding rule, tap +.
25
Information
About
The About screen for the Router displays the model name
and version numbers of the device and software, as well as
the MAC addresses of the hardware interfaces.
-- Name Enter a descriptive name for this rule.

-- IP Address Enter the LAN IP address that will receive
the forwarded port traffic.
-- Source Port Enter the port or ports that will be
forwarded to the LAN. You can identify the port or ports
by name, number, and/or range. To specify multiple
ports, use a comma-separated list.
Example: https,20-23,554
-- Dest. Port Enter the port or ports that will receive the
forwarded port traffic. You can identify the port or ports
by name, number, and/or range. If you do not specify
this port, then the original destination port of the traffic
will be used.
-- Protocol Select the appropriate protocol: TCP, UDP, or
TCP & UDP.
26
Device Information Firmware Update

• Model Name Displays the model of the Router. The Firmware Update screen allows you to check for updates
• Hardware Revision Displays the revision number of the to the device firmware for the Router and MeshPoints.
Router hardware. • Up to date If there are no firmware updates available,
Software then “Up to date” is displayed.
• Version Displays the version number of the Router
software.
• Revision Displays the revision number of the Router
software.
MAC Addresses
• WAN Network Displays the MAC address of the WAN
(Internet or public) interface.
• LAN Network Displays the MAC address of the LAN
(local) interface.
• Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz
wireless interface.
• Wi-Fi 5 GHz Displays the MAC address of the 5 GHz
wireless interface.
• Guest Wi-Fi 2.4 GHz Displays the MAC address of the
guest 2.4 GHz wireless interface.
• Guest Wi-Fi 5 GHz Displays the MAC address of the guest
5 GHz wireless interface.
• Bluetooth Displays the MAC address of the Bluetooth
interface.
Application
• Version Displays the version number of the AmpliFi app.
27
• Updates Available If firmware updates are available, Support Info

then the current and update version numbers for the
The Support Info option generates an encrypted file to send
firmware are listed for each applicable device. Tap Update
to our support team. This file contains AmpliFi configuration
All to proceed with all available firmware updates.
and runtime information that can be used to answer any
questions or troubleshoot an issue.
Note: No passwords are stored in the file.
To generate the file, tap Proceed. To ignore creating the

support file, tap Cancel.
Note: Your Wi-Fi will be temporarily down while you

update the AmpliFi devices. If you have significant
network activity, such as a download or upload in
progress, you can postpone the update until an
appropriate time.
28
When the file is ready to transmit, tap Send. If you want to Signal Quality
discard the file, tap Cancel.
• Signal Strength Displays the percentage of signal
strength.
• MeshPoint Band Displays the radio band used by the
MeshPoint.
General
• Device Name Displays the descriptive name of the
MeshPoint. Tap to change it.
• System Sound Enabled by default. Tap the toggle switch
to turn off sound alerts from the MeshPoint.
• LED Enabled by default. Tap the toggle switch to turn off
the LEDs on the MeshPoint.
• Pause Mesh Point Tap the toggle switch to pause the
MeshPoint.
• About Select this option for more information about the
MeshPoint.
• General
-- Model Name Displays the model of the MeshPoint.
-- Hardware ID Displays the revision number of the
MeshPoint hardware.
• Software
-- Version Displays the version number of the MeshPoint
software.
-- Revision Displays the revision number of the
MeshPoint software.
MeshPoint Settings
The General screen for the MeshPoint allows you to access
device settings. Tap to save your changes.
29
• MAC Addresses When the file is ready to transmit, tap Send. If you want to
-- Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz discard the file, tap Cancel.
wireless interface.
-- Wi-Fi 5 GHz Displays the MAC address of the 5 GHz
wireless interface.
-- Guest Wi-Fi 2.4 GHz Displays the MAC address of the
guest 2.4 GHz wireless interface.
-- Guest Wi-Fi 5 GHz Displays the MAC address of the
guest 5 GHz wireless interface.
-- Bluetooth Displays the MAC address of the Bluetooth
interface.
Actions
• Locate The MeshPoint emits a sound beacon for several
seconds.
• Reboot Restarts the MeshPoint.
• Support Info The Support Info option generates an
encrypted file to send to our support team. This file
contains AmpliFi configuration and runtime information
that can be used to answer any questions or troubleshoot
an issue.
Note: No passwords are stored in the file.
To generate the file, tap Proceed. To ignore creating the

support file, tap Cancel.
30
AmpliFi User Guide Chapter 7: Performance
Chapter 7: Performance Swipe the bar graph to the left to display the Throughput
pie chart. It shows the percentages of current download and
The Performance screen allows you to access the upload data usage. The Total Usage column displays the total
throughput statistics and run a speed test. You can examine amount of data uploaded and downloaded.
up‑to‑date, second‑by‑second performance so you know
how the Router and MeshPoints are communicating with
your devices.
Throughput
The initial view displays the Throughput bar graph. It shows
a recent history of upload and download throughput. The
maximum upload and download values are labeled in the
graph, and the current upload and download values are
displayed on the right.
31
Chapter 7: Performance AmpliFi User Guide
ISP Test
You can run a speed test that will provide your download
speed, upload speed, and connection ping time. A history of
recent tests is displayed at the bottom.
Tap Start Test to run the ISP test. When the test is complete,
the following results will be displayed:
Time Displays the date and time of the speed test.
Download Displays the download speed.
Upload Displays the upload speed.
Ping Displays the duration of the average Ping round-trip
time in milliseconds.
32
AmpliFi User Guide Chapter 8: Guest
Chapter 8: Guest Status and Settings

The Guest screen allows you to enable guest access to the
wireless network.
Active/Inactive Displays the status of the guest network.

Guests Connected Displays how many guests are currently
connected to the guest network.
Quick Setup Max. Guest Count Displays the maximum number of
To enable the guest network: guests allowed to connect at the same time.
1. Select how many guests you want to allow, up to a Timer (Counting Down) Displays the amount of time
maximum of 10. remaining before the guest network is disabled. The
countdown starts as soon as you tap Start.
2. Set a time limit for how long you want them to have
access to it.
Note: If you want the guest network to remain
active without a time limit, tap Indefinitely
and the guest network will be immediately
enabled.
3. Tap Start Start

to activate the guest network.
Guests simply connect to your wireless network named with
the -guest label. No password is required unless you enable
a guest password in the Wireless settings (tap Settings for
access).
As guests connect, the number of users connected will be
displayed in the app. Tap Stop at any time to turn off the
guest network.
33
Chapter 8: Guest AmpliFi User Guide
Share Tap to share the guest network name or SSID. Tap Start Tap to enable the guest network.
the appropriate option, or tap Cancel to exit. Stop Tap to disable the guest network.
Settings Tap to access the wireless settings for more
configuration options, including wireless security options.
Indefinitely Tap to remove the time limit for guest
access. If the guest network was inactive, you can tap this
option to immediately enable the guest network.
34
AmpliFi User Guide Chapter 9: Family
Chapter 9: Family
The Family screen displays the list of clients currently
connected to the Router and MeshPoints. This section of the
app allows you to define user profiles, customize Internet
access schedules, and pause Internet access at any time.
(icon) Represents the client device connected to your

AmpliFi network.
Hostname Displays the descriptive name of the client
connected to your AmpliFi network.
(2.4 or 5) GHz Displays the radio band being used by the
client connected to your AmpliFi network.
The following options are displayed: (throughput) Displays the current amount of data being
uploaded and downloaded by the client connected to your
Pause Internet on all devices Tap to pause the Internet
AmpliFi network.
connection for all client devices.
Profiles Create profiles to group family members together
based on schedules. Each schedule can be customized to
control what times and days users can access the Internet.
(number of) clients Displays the number of client devices
connected to the Router or MeshPoint.
(pause/play) Tap to pause the Internet connection for
the client device. Tap to resume the Internet connection.
35
Chapter 9: Family AmpliFi User Guide
Tap a client to display additional details. Advanced

Client Details
The Client Details screen displays device and status
information about the client connected to your network.
• Details Tap to display additional device and status
information about the client device.
Client Details
• Device Name Displays the device name of the client
currently connected to your AmpliFi network.
• MAC Address Displays the MAC address of the client
currently connected to your AmpliFi network.
-- Hostname Displays the descriptive name of the client
device.
-- Manufacturer Displays the name of the client device
manufacturer.
-- Access Point Displays the name and icon of the Router
or MeshPoint, depending on which is connected to the
client device.
-- Signal Displays the percentage of signal strength
between the client device and its access point (Router
or MeshPoint), as well as signal strength bars.
-- Band Displays the radio band being used.
-- RX Bitrate Displays the amount of receive (RX) data
transmitted per second.
-- TX Bitrate Displays the amount of transmit (TX) data
transmitted per second.
-- MIMO Displays the number of TX and RX MIMO
(Multiple Input, Multiple Output) streams used by the
client.
-- IP Address Displays the IP address assigned to the
client device.
36
AmpliFi User Guide Chapter 9: Family
-- MAC Address Displays the hardware identifier of the

client device.
-- Lease valid Displays the duration of time its IP address
is valid for.
• Create static lease Tap to map a static IP address to the
client device.
-- Name The hostname of the client device is

automatically displayed. If you want to change it, tap to
edit the name.
-- MAC Address The MAC address of the client device is
automatically displayed.
-- IP Address The currently assigned IP address is
automatically displayed. If you want to change it, tap to
select another IP address.
37
Chapter 9: Family AmpliFi User Guide
38
AmpliFi User Guide Chapter 10: Diagnose
Chapter 10: Diagnose

The Diagnose screen will check your WAN link, IP settings,
Internet connection, and MeshPoint status. A green check
mark indicates success.
WAN Link The connection between the Router and modem

is checked.
IP Address Displays the public IP address of the Router.
Gateway Address Displays the IP address of the service
DNS Address Displays the IP address(es) of the service
provider’s DNS server(s).
Internet Connection The connection to the service
provider is checked.
MeshPoints Online Displays the number of active
MeshPoints. If there is an issue, please ensure that each
MeshPoint is properly plugged into a power source.
Diagnose Tap to run the diagnostic checks again.
39
Chapter 10: Diagnose AmpliFi User Guide
40
AmpliFi User Guide Chapter 11: Side Menu
Chapter 11: Side Menu A slide-out menu appears with the following options:
Remote Access, Visit Homepage, Terms of Service, Help Center,
Live Support, and Switch AmpliFi.
App Features
From the main app screen, tap the menu icon in the
upper left corner to reveal additional app functions.
Remote Access Enables remote access to the AmpliFi

Router using verified credentials from your Google™ or
Facebook account.
Visit Homepage Redirects your browser to the AmpliFi
website at: www.amplifi.com
Terms of Service Provides you with the terms of service
while using the AmpliFi app.
Help Center Redirects your browser to the AmpliFi support
site at: help.amplifi.com
The support site offers further assistance with device usage,
troubleshooting, and frequently asked questions.
41
Chapter 11: Side Menu AmpliFi User Guide
Live Support Starts a Chat window within the app. Live Set Up AmpliFi Standalone MeshPoint
chat support is available 24 hours a day, 7 days a week. This option allows you to set up a standalone MeshPoint and
add it to an existing Wi-Fi network. Tap Set Up Standalone
MeshPoint and repeat steps 1-4 from “Set Up AmpliFi
Standalone MeshPoint” on page 8.
I Already Have a Configured AmpliFi
This option allows you to log into an existing AmpliFi Router.
Tap I already have a configured AmpliFi and repeat
steps 2-3 from “I Already Have Configured AmpliFi” on
page 9.
Note: Live chat is also available at help.amplifi.com

by selecting Chat with us in the bottom right corner
of your browser.
Switch AmpliFi Logs you out of the existing AmpliFi Router
and allows you to set up or sign in to a different AmpliFi
Router or Standalone MeshPoint.
Accessing Another AmpliFi Router
The app accesses one AmpliFi Router at a time. If you want
to set up or access a different Router, perform these steps:
1. Log out of the current AmpliFi Router.
2. When the Welcome screen appears, you will see three
options:
• Set Up AmpliFi Mesh System
• Set Up AmpliFi Standalone MeshPoint
• I already have a configured AmpliFi
Proceed to the section below that corresponds with your
selection.
Set Up AmpliFi Mesh System
This option allows you to set up and configure a new
AmpliFi Router. Tap Set Up AmpliFi Mesh System and
repeat steps 3-8 from”Router Installation” on page 5.
42
AmpliFi User Guide Appendix A: FAQs
Appendix A: FAQs Where should I place my Router and

MeshPoints for best performance?
This appendix includes three types of frequently asked If possible, place the Router at the center of the home or
questions: as close to the center as possible. We recommend placing
• Getting Started a MeshPoint on each side of the Router, halfway between
• “Troubleshooting” on page 44 the Router and an area in the home where you have poor
connectivity.
• “Advanced Features” on page 45
Note: The LEDs on the MeshPoints indicate signal
Getting Started strength. All of the LEDs on a MeshPoint will light up
when it is receiving a strong signal.
How do I set up my Wi-Fi password?
By default, the AmpliFi administrator password (or device
How do I change my admin password?
password) and the Wi-Fi password match. During the initial To change the admin password, follow these steps:
setup of the Router, you have the option to change your 1. Open the AmpliFi app.
administrator password. To change the Wi-Fi password, 2. Tap the picture of the Router.
follow these steps:
3. Tap General.
1. Open the AmpliFi app.
4. Tap Change Password and type in a new password.
2. Tap the picture of the Router.
5. Tap to save your settings.
3. Tap Wireless.
4. Change your password and SSID (wireless network What do the LEDs indicate?
name). • Initial configuration state When the Router is not
5. Tap to save your settings. configured (not paired), the Router LED will be lit at the
maximum brightness setting, and the bottom LED of the
How do I set up and configure a guest MeshPoints will flash.
network? • Initial configuration in progress While you are
1. Open the AmpliFi app. configuring your Router, its LED will flash slowly, and the
bottom LED of the MeshPoints will flash.
2. Tap Guest.
• Wi-Fi not ready or connected / booting While the
3. Select how many guests, up to a maximum of 10, you
Router is booting up, the Router LED will be lit at the
want to allow.
minimum brightness setting, and the bottom LED of the
4. Set a time limit for how long you want them to have MeshPoints will flash.
access.
• Ready state The Router LED will be lit solid white at the
Note: If you do not want a time limit, tap maximum setting or at the brightness level you choose in
Indefinitely and the guest network will be the AmpliFi app. The MeshPoints will be lit based on the
enabled. signal strength that they are receiving from the Router.
5. Tap Start. Your guest network is now active.
• Locate state If you use the Locate feature in the AmpliFi
How do I configure my MeshPoints? app, the Router LED will flash quickly, and all of the
Your MeshPoints automatically pair (auto-pair) to your MeshPoints’ LEDs will also flash quickly.
Router. However, there are a few items you can change or • Upgrading state While the Router is being upgraded, the
update on the MeshPoint, such as Device Name or System Router LED will increase in brightness and the MeshPoints’
Sound, by following these steps: LEDs will light up one by one.
1. Open the AmpliFi app. How do I adjust or turn off the lights on my
2. Tap on one of the MeshPoints. Router?
3. Make the desired changes where applicable. 1. Open the AmpliFi app.
4. Tap to save your settings. 2. Tap the picture of the Router.
3. Tap General.
4. Use the Brightness sliders to adjust or turn off the LCD
screen and LED on the Router.
43
Appendix A: FAQs AmpliFi User Guide
Can I use my current Internet service 6. If there is no Internet connection, contact your ISP
(Internet Service Provider) to find out if there are any
provider? outages on their end or if your account information has
Yes, the Router works with most ISPs (Internet Service changed.
Providers) because it connects directly to the modem you
If the issue still persists, please click Chat with us at the
already have.
bottom of the help.amplifi.com screen for help.
Does AmpliFi support fiber services, such The Router display doesn’t respond; what
as Google Fiber or Fios? do I do?
Yes, you can use AmpliFi with a fiber service if you set up
The Router features a smart LCD touchscreen display.
the Router to use bridge mode. See the FAQ below: “Does
AmpliFi support bridge mode?” If the display becomes unresponsive or freezes in any way,
follow these steps:
Does AmpliFi have a web interface? 1. Disconnect power from the Router.
Yes, you will be able to monitor and configure your AmpliFi
2. Wait 10 seconds.
network using a web browser on your PC or Mac, as well as
any iOS or Android device. 3. Connect power to the Router.
If the issue still persists, please click Chat with us at the
Does AmpliFi support bridge mode? bottom of the help.amplifi.com screen for help.
Yes, AmpliFi supports bridge mode. Bridge mode is a
useful feature that can help you grow your network and/or The Router display has a lighting issue;
separate networks. Bridge mode allows you to use multiple what do I do?
Routers on the same network by placing one of the Perform these steps:
Routers in bridge mode and connecting it to a port on the
other Router. 1. Check the lighting settings and your brightness level in
your AmpliFi app.
Here are a few of the most common uses for bridge mode:
2. If the lighting issue persists, reset your Router to its
• Connect two Routers/AmpliFi to share network resources. factory default settings. See the FAQ below: “How do I
• Use AmpliFi as an additional access point on an existing reset my Router to the factory default settings?”
network. If the issue still persists, please click Chat with us at the
• Use AmpliFi with a fiber service. bottom of the help.amplifi.com screen for help.
To set up bridge mode, perform these steps: What do I do if I can’t see the Router in the
1. Open the AmpliFi app. AmpliFi app?
2. Tap the picture of the Router. Ensure that your device is connected to the correct Wi-Fi
3. Tap Internet. network.
4. Tap Bridge Mode to enable it. How do I retrieve my password if I forgot it?
5. Confirm the use of bridge mode. Currently there is no way to retrieve a custom password. You
The Router will restart and apply the updated settings. can reset the password to the default by resetting the Router
The Router is now in bridge mode. to the factory default settings. See the FAQ below: “How do I
reset my Router to the factory default settings?”
Troubleshooting How do I reset my Router to the factory
My Internet is down; what do I do? default settings?
Follow these steps: Use the AmpliFi app on your smartphone or tablet device to
1. Ensure that the Router is properly plugged into a power perform the following steps:
source. 1. Open the AmpliFi app.
2. Ensure that the modem and the Router are both 2. Tap the picture of the Router.
connected to each other via an Ethernet cable.
3. Tap General.
3. Disconnect power from the modem and Router.
4. Scroll down to the bottom of the screen and tap
4. Wait one minute and then connect power to the modem. Factory Reset.
5. Wait one more minute and then connect power to The AmpliFi app resets the Router and all online MeshPoints.
the Router.
44
AmpliFi User Guide Appendix A: FAQs
Alternative method: You can manually reset each device to Data Monitoring and Performance
factory defaults.
Use the AmpliFi app to examine up-to-date,
1. On the Router, use a straightened paperclip or similar second‑by‑second performance so you know how your
object to press the Reset button for approximately Router and MeshPoints are communicating with your
10 seconds until the LED turns off. devices.
2. On each MeshPoint, use a straightened paperclip or Data monitoring is the ability to keep track of the statistics
similar object to press the Reset button for approximately of your Router, moment by moment. The Router never stops
10 seconds until you hear a long beep. Repeat this with conveying this data unless it is interrupted by a reset or if
each device, one by one. the Router is unplugged. You will be able to view how your
Note: If you manually reset the Router, then you must Router is currently performing.
reset the MeshPoints, too. Having access to your Router’s data is useful if your network
has issues or if you make changes to your network.
Advanced Features There are two ways to access your Router’s data.
Band and Channel Selection Once your Router has been set up, use its touchscreen
As the number of devices in the connected home continues display to view the following:
to grow, understanding band and channel selection can • Download and upload speeds
help you maximize your connected experience. To learn how
• Daily data download and upload totals
to set up your network to provide each device with the best
signal, you need to know how band and channel selection • Internet (WAN or Wide Area Network) and Router IP
works and how your Wi-Fi signal operates. addresses
Band and channel selection are important when you want to • Date and time
have the most efficient network possible. Your wireless data You can also view this data using the AmpliFi app on your
communicates using a band of frequencies. Frequency is smartphone or tablet. Perform these steps:
measured in Hertz (Hz). 1. Open the AmpliFi app.
Our Routers and MeshPoints use two of these frequencies; 2. Tap Performance at the bottom of the screen.
2.4 GHz and 5 GHz. Most devices can use either 2.4 GHz
or 5 GHz. The difference between these frequencies varies 3. The following are displayed:
depending on your location and distance to the Router. The • Throughput The dynamic graphs convey the
2.4 GHz frequency has a longer range but slower speeds; download and upload speeds.
its signal can penetrate many walls. The 5 GHz has a shorter • Speed Test You can click Start Test to initiate a speed
range but faster speeds; its signal is strong but is better test that will analyze download and upload speeds and
suited to open spaces. ping test results. Every time you initiate a speed test, it
Here are a couple of examples: will record the date, time, and results for your network.
• In-home use If your home has many walls, then you Port Forwarding
should use the 2.4 GHz frequency to cover the entire
Port forwarding allows a device to get through your firewall
home.
to reach a specific port on your computer. This allows a
• Open-office use If you have no walls between the Router device outside your network to connect to a device inside
and your devices, then use the 5 GHz frequency, which your network. For example, port forwarding can be used to
is more efficient and provides a stronger signal with less connect two computers together for gaming or allow you to
range. check on a camera in the home while you are away.
There is no need to select a frequency for your Router in To set up port forwarding, perform these steps:
the AmpliFi app because your Router uses both frequencies
1. Open the AmpliFi app.
automatically. Both 2.4 GHz and 5 GHz will be available
for your devices. On each of your devices, access the Wi-Fi 2. Tap the picture of the Router.
settings if you want to select the frequency to use. (This 3. Tap Port Forwarding.
is available only if your device supports both 2.4 GHz and
4. Tap + to create a new service.
5 GHz; some devices may support only one frequency.)
5. Enter a descriptive name for the service.
You can select the frequency used by your MeshPoints in the
AmpliFi app. The MeshPoints use the default frequency, 5 6. Enter the IP address of your gateway device, which can
GHz, but can use 2.4 GHz instead if longer range is needed. be found here: Internet > Gateway Address.
We highly recommend keeping the MeshPoints close 7. Enter the appropriate port number in the Source
enough to the Router so the MeshPoints use the 5 GHz Port field.
frequency with more power. 8. Enter the appropriate port number in the Destination
Port field.
45
Appendix A: FAQs AmpliFi User Guide
9. Select the appropriate protocol. This is typically TCP 5. The Wireless screen appears. Scroll down to the Guest
(Transmission Control Protocol); however, some services section. You can configure the following:
may require UDP (User Datagram Protocol). • SSID Name You can change the name of your guest
10. Tap to save your settings. network.
Note: You can usually find the port number and • Security Select the type of wireless security you use:
protocol for your service in the device documentation None, WPA PSK, or WPA2 PSK. None is the default.
or via online search. • Password If you selected WPA PSK or WPA2 PSK
DHCP Server security, then you can change the password.
To manage the DHCP server settings, perform these steps: • Verify Password If you change the password, enter it
1. Open the AmpliFi app. again to verify it.
2. Tap the picture of the Router. • Show Password Tap the control to display or hide the
password on this screen.
3. Tap DHCP Server.
• Hidden SSID Tap the control to display or hide the
4. Configure the following: SSID (name of the guest network).
• Range Select the IP address range to use. 6. Tap to save your settings.
• Subnet Select the subnet mask to use.
Band and Router Steering
• Start Enter the starting IP address of the available
range. Understanding band and Router steering may help you
understand how to configure your network for the best
• End Enter the ending IP address of the available possible speeds and connectivity.
range.
Router steering directs devices to connect to the Router
• Lease Validity Select the duration of time for which IP instead of MeshPoints when possible (even if the Router
addresses are valid. signal is weaker). Disabled by default, this feature may
• Static Leases You can assign a fixed IP address to a provide faster speeds when enabled in some instances.
specific device. Select this option and then tap +. To enable or disable band and Router steering on the Router,
• Enter a descriptive name. follow these steps:
• Enter the MAC address of the device. 1. Open the AmpliFi app.
• Select the IP address that you want to assign. 2. Tap the picture of the Router.
• Tap to save your static lease settings. 3. Tap Wireless.
5. Tap Apply to save your settings. 4. Scroll down. You can tap the Band Steering or Router
Steering control to enable or disable the option.
Configuring a Guest Network: Advanced
5. Tap to save your settings.
Settings
When you set up your new Router, you may also want to How do I access my Router remotely?
set up a guest network for friends and family. See the FAQ: To enable remote access, follow these steps:
“How do I set up and configure a guest network?” on 1. Open the AmpliFi app.
page 43.
2. Tap the icon in the upper left to reveal the side menu.
If you want to configure advanced settings for your guest
network, then perform these steps: 3. Tap one of the following buttons:
1. Open the AmpliFi app. • if you want to use your Google account
credentials to remotely access the AmpliFi Router
2. Tap Guest at the bottom of the screen.
• if you want to use your Facebook account
3. On the Guest screen, you can configure the following: credentials to remotely access the AmpliFi Router
• Guest Wi-Fi You can enable or disable the guest 4. Once authenticated, your social media account will be
network. linked to the AmpliFi Router and remote access enabled.
• Guest Number You can change the number of guests
to allow at one time.
• Time Limit You can set a time limit for guest access, or
you can tap Indefinitely for no time limit.
4. Tap Settings.
46
AmpliFi User Guide Appendix B: Contact Information
Appendix B: Contact Corporate Headquarters

Information U Labs
685 3rd Avenue, 27th Floor
New York, NY 10017
24/7 Live Chat Support www.amplifi.com
Live chat support is available within the app, 24 hours a day,
7 days a week. Tap the icon in the upper left of the app
and then tap Live Support.
Live chat is also available at help.amplifi.com by

selecting Chat with us in the bottom right.
Support
Online
help.amplifi.com
Email
[email protected]
Call Us
9am - 5pm (MST)
Monday - Friday
+1 (855) 906-8585
NBAJ111417
47
©2016-2017 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti, Ubiquiti Networks, the Ubiquiti U logo, ULabs, the ULabs logo, AmpliFi, and Faster, Whole-Home
Wi-Fi are trademarks or registered trademarks of Ubiquiti Networks, Inc. in the United States and in other countries. Apple, the Apple logo, and iPhone are
trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google, Google Play, the Google Play logo
and other marks are trademarks of Google Inc. All other trademarks are the property of their respective owners.

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USER GUIDE

FASTER, WHOLE-HOME WI-FI™

AmpliFi™ Home Wi-Fi System

Chapter 1: Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2: Hardware Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 3: Using the App for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 4: Installing Without the App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 5: Router Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 10: Diagnose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 11: Side Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Appendix B: Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 1: Getting Started Multi-Router Mesh Network

Mesh Your Third-Party Router

AmpliFi Stand-Alone Router

Product Overview MeshPoint

The front of the AmpliFi Router features an Magnetic Connector

Searching for Network

The Power Adapter connects to this port.

Installing the Router

2. Connect one end of the Ethernet Cable to your

3. Connect the small end of the Power Adapter to the

Installing the MeshPoints 3. The MeshPoint antenna can be adjusted to provide

Note: If a MeshPoint is powered on and has been

2. After approximately one minute, the LEDs will reflect

Chapter 3: Using the App for Router Installation

2. Launch the AmpliFi app.

2. Tap Skip to bypass the hardware setup instructions

Note: For iOS users, ensure that Bluetooth is enabled

6. From your phone or mobile device, join the wireless

4. Name your wireless network and create a wireless

3. Enter the password associated with the wireless network

Note: Ensure that Bluetooth is enabled on your

2. Create a name for your MeshPoint. Tap Continue.

4. An audible tone will indicate successful configuration.

Please connect to this

3. Enter the administrator password and click Login.

Note: The administrator password is the same as

Connection Type Static

The AmpliFi Router will emit a sound indicating that it has

The AmpliFi Router will emit a sound indicating that it has

Chapter 5: Router Touchscreen Usage

• Date - Now Displays the date range for the current

• Time Displays the current time of day in standard

• WAN IP Displays the public or Internet IP address of the

Indicates the number of clients connected via

• Speed, Upload Displays the current upload speed.

Gray Indicates that the LAN port is available.

Internet connection established.

Reserved for future use.

Indicates the device is powered on.

Chapter 6: System Tap a MeshPoint to display signal quality, view/edit the

Note: Please update your AmpliFi devices as firmware

Router Settings • Reboot Restarts the Router.

Static • IPv6 Disabled by default. Select this option to use the

• PPPoE Username Enter the username used to connect to

• Country Select your country.

Advanced • Lease Validity The IP addresses assigned by the DHCP

-- Name Enter a descriptive name for the device that will

To create a port forwarding rule, tap +.

2. Create a name for your MeshPoint. Tap Continue.