Enterprise System Controller: Release Version: 5.3.8

Enterprise System Controller
Release Version: 5.3.8

UniFi Controller User Guide Table of Contents
Table of Contents
Chapter 1: Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Network Topology Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: UniFi Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UniFi Cloud Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UniFi Cloud Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 3: Using the UniFi Controller Software. . . . . . . . . . . . . . . . . . . . . 17

Navigation Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Common Interface Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 4: Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Latency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Throughput. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
WAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
WLAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Download Throughput & Latency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Upload Throughput & Latency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Devices on 2.4 GHz Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Devices on 5 GHz Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deep Packet Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Chapter 5: Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Adding Custom Maps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Adding a Google Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Placing Devices on the Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Map Display Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Setting the Map Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Chapter 6: Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
All. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Gateway/Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
APs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
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Chapter 7: Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
All. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Wireless. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Wired. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Chapter 8: Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Traffic Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Chapter 9: Insights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Known Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Neighboring Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Past Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Past Guest Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Switch Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Port Forward Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Remote User VPN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
AC-EDU Streams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Chapter 10: UniFi Security Gateway Details . . . . . . . . . . . . . . . . . . . . . . . . 77

Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
UniFi Security Gateway – Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
UniFi Security Gateway – Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
UniFi Security Gateway – Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Chapter 11: UniFi Switch Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
UniFi Switch – Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
UniFi Switch – Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Mirroring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
UniFi Switch – Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Chapter 12: UniFi Access Point Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
UniFi Access Point – Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
UniFi Access Point – Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
UniFi Access Point – Guests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
UniFi Access Point – Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Chapter 13: UniFi VoIP Phone Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
UniFi VoIP Phone – Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
UniFi VoIP Phone – Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
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Chapter 14: Client Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Wireless Client – Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Wireless Client – Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Wireless Client – History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Wireless Client – Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Wired Client – Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Wired Client – Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Wired Client – History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Wired Client – Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Chapter 15: Hotspot Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Guests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Payments and Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Vouchers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Operator Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Appendix A: Portal Customization with Legacy JSP. . . . . . . . . . . . . . . . . 117

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configuring Portal Customization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Viewing the Default Portal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Appendix B: UniFi Discovery Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Launching the UniFi Discovery Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
UniFi Discovery Utility Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Appendix C: UniFi Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Basic Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Controller Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Appendix D: UniFi EDU Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Broadcast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
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Appendix E: Controller Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Hosting Controller Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Deployment Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Layer-3 Adoption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Appendix F: Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Ubiquiti Networks Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
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UniFi Controller User Guide Chapter 1: Software Installation
Chapter 1: Software All UniFi devices support off-site management controllers.

Follow the instructions in this chapter after you install the
Installation hardware, which is described in the Quick Start Guide.
Introduction Software Installation

Download the latest version of the UniFi Controller
Thank you for purchasing the Ubiquiti Networks® UniFi® software at downloads.ubnt.com/unifi
Enterprise System. The UniFi devices are bundled with the
UniFi Controller software, which allows you to manage Follow the instructions for your specific computer or
your UniFi network using a web browser. device type.
This User Guide is for use with version 5.3.8 or above of the UniFi Cloud Key Users
UniFi Controller software. If you have the UniFi Cloud Key, please refer to “UniFi
Cloud Key” on page 5 for more information.
System Requirements
• Linux, Mac OS X, or Microsoft Windows 7/8/10 UniFi Cloud Users
• Java Runtime Environment 1.6 (1.8 or above If you have a UniFi cloud account, please refer to “UniFi
recommended) Cloud Account” on page 12 for more information.
• Web Browser: Mozilla Firefox, Google Chrome, Microsoft Linux Users
Edge, or Microsoft Internet Explorer 11 (or above) Please refer to the UniFi blog on our community site at:
Network Topology Requirements http://ubnt.link/UniFi-Blog
• A DHCP-enabled network (so any device can obtain an Mac Users

IP address) 1. Launch UniFi.pkg.
• One of the following:
• UniFi Cloud Key
• A management station running the UniFi Controller
software, located either on-site and connected to the
same Layer-2 network, or off-site* in a cloud or NOC
2. Click Continue and follow the on-screen instructions to
• For the public address system capability of the install the software.
UAP‑AC‑EDU: A compatible Android™ or iOS device
located on the same Layer-2 network as the UniFi
Controller and UniFi APs
UniFi Cloud Key

(UniFi Controller)
UAP-AC-PRO UAP-AC-LR
UAP-AC Outdoor
3. Go to Go > Applications and double-click the UniFi

US-16-150W icon.
LAN
USG-PRO-4 WAN
(DHCP Server)
Internet
Proceed to “Configuring the UniFi Controller Software”

Remote Access to
UniFi Controller on page 2.
Sample Network Diagram
* Requires Layer-3 adoption. For details, refer to:

http://ubnt.link/UniFi-Layer3-Adoption
Ubiquiti Networks, Inc. 1

Chapter 1: Software Installation UniFi Controller User Guide
PC Users Configuring the UniFi Controller Software

1. Launch UniFi-installer.exe. 1. The UniFi Controller software startup will begin. Click
2. Click Install. Launch a Browser to Manage Wireless Network.
2. Select your country and time zone. Alternatively, you

can click restore from a previous backup to use a file
that contains your backup settings. Click Next.
3. If your computer doesn’t have Java 1.6 or above
installed, you will be prompted to install it. Click Install
to continue.
4. Click Next.
Note: U.S. product versions are locked to the U.S.
Country Code to ensure compliance with FCC
regulations.
3. Select the devices that you want to configure and
click Next. You can click Refresh Now to have the UniFi
Controller repeat its device discovery process.
5. Ensure that the Start UniFi Controller after installation

option is checked and click Finish.
Note: If there is more than one page of entries

to display, click the navigation controls or page
numbers at the bottom right of the screen to display
Note: The UniFi Controller software can also be different pages.
launched from Start > All Programs.
2 Ubiquiti Networks, Inc.

UniFi Controller User Guide Chapter 1: Software Installation
4. The UniFi Setup Wizard will create a secure primary 6. Review your settings. Click Finish to save your settings
wireless network for your devices. or click Back to make changes. Once the wizard
is finished, the browser will be redirected to the
management interface.
Perform the following steps:

a. Enter the wireless network name (SSID) in the Secure
SSID field. Congratulations, your wireless network is now configured.
b. Enter a passphrase to be used for your primary A login screen will appear for the UniFi Controller
network in the Security Key field. management interface. Enter the admin name and
password that you created and click Login.
c. To enable guest access, select Enable Guest Access,
and enter a guest network name in the Guest
SSID field.
d. Click Next.
5. Create the super admin for your UniFi Controller.
Proceed to “Using the UniFi Controller Software” on

page 17 for information on using the UniFi Controller
software.
a. Enter an admin name in the Admin Name field.
b. Enter an email address in the Admin Email field.
c. Enter a password in the Password field to use when
accessing the management interface as a super
admin.
d. Confirm your password in the Confirm Password
field.
e. Click Next.
Note: Only the super admin – not any site admin –
can view wired devices that are Pending Approval
and then adopt them on the UniFi Controller. Ensure
that you save the super admin login information for
future use.

Chapter 1: Software Installation UniFi Controller User Guide

UniFi Controller User Guide Chapter 2: UniFi Cloud
Chapter 2: UniFi Cloud Chrome Instructions

1. Ensure that your host system is on the same Layer-2
network as the UniFi Cloud Key.
Introduction
2. Launch the Chrome web browser and type
You can access the UniFi Controller via the UniFi Cloud Key
https://unifi.ubnt.com in the address field. Press enter
and/or the UniFi cloud account. This chapter describes the
(PC) or return (Mac).
following: https://unifi.ubnt.com
• UniFi Cloud Key
• “UniFi Cloud Account” on page 12
UniFi Cloud Key 3. Enter the username and password for your UBNT
The UniFi Cloud Key includes the pre-installed UniFi account. Click Sign In.
Controller software.
System Requirement
Web Browser: Google Chrome, Mozilla Firefox, Microsoft
Edge, or Microsoft Internet Explorer 11 (or above)
Network Topology Requirement
A DHCP-enabled network (for the UniFi Cloud Key to
obtain an IP address)
UniFi Cloud Key

(UniFi Controller)
UAP-AC-PRO UAP-AC-LR 4. Click Find Cloud Key.
UAP-AC Outdoor
US-16-150W
LAN
USG-PRO-4 WAN
(DHCP Server)
Internet
Note: The default fallback IP address of the UniFi
Cloud Key is 192.168.1.30.
5. If the Ubiquiti® Device Discovery Tool is already
Remote Access to
UniFi Controller installed, proceed to step 7.
If the tool is not installed, you will be prompted to add
Sample Network Diagram
it. Proceed to step 6.
Software Installation
After you follow the hardware installation instructions
in the UniFi Cloud Key Quick Start Guide, use one of the
following methods to launch the software:
• If you are using Chrome, go to the Chrome Instructions
section (recommended).
• If you are using a different web browser, go to
“Instructions for Other Web Browsers” on page 7.

Chapter 2: UniFi Cloud UniFi Controller User Guide
6. To install the tool: 9. Wait for the UniFi Controller to be adopted, and then
a. Click Install. select it.
b. Click Add app to confirm.
10. Click Launch Site.
7. The Ubiquiti Device Discovery Tool will search for the

UniFi Cloud Key. Select it to continue.
8. Configure the UniFi Controller:

a. Select the appropriate country.
b. Select the appropriate time zone.
c. Enter an admin name in the Admin Name field A login screen will appear for the UniFi Controller
and a password in the Password field to use when management interface. Enter the admin name and
accessing the management interface. password that you created and click Login.
d. Confirm your password in the Confirm Password
field.
e. Keep the IP address or enter a hostname in the
Controller Hostname field.
f. If you want to set up an SSH login for management
access to the UniFi Cloud Key, then select Use
non‑default SSH credentials. Enter a username in
the SSH Username field, and enter a password in the
SSH Password field.
g. Click Submit to save your changes.
Proceed to “Using the UniFi Controller Software” on

page 17 for information on using the UniFi Controller
software.
Note: A future feature will enable backup of the
UniFi Controller database and configuration on the
included microSD card.

Instructions for Other Web Browsers 6. Select the devices that you want to configure and
click Next.
1. Ensure that your host system is on the same Layer-2
network as the UniFi Cloud Key.
2. The UniFi Cloud Key is set to DHCP by default, so it
will try to automatically obtain an IP address. Assign a
specific IP address to the UniFi Cloud Key, or check the
DHCP server for its IP address.
Cloud Key is 192.168.1.30.
3. Launch the web browser. In the address field, type
https:// followed by the appropriate IP address. Press
enter (PC) or return (Mac).
7. The UniFi Setup Wizard will create a secure primary

wireless network for your devices.
4. Click Manage to run the UniFi Setup Wizard.

a. Enter the wireless network name (SSID) in the Secure
SSID field.
Note: You can click Configure to change the
settings of the UniFi Cloud Key (refer to “UniFi b. Enter a passphrase to be used for your primary
Cloud Key Configuration” on page 8 for network in the Security Key field.
more information). The default login is ubnt/ubnt c. To enable guest access, select Enable Guest Access,
or root/ubnt. and enter a guest network name in the Guest
5. The UniFi Setup Wizard screen appears. Alternatively, SSID field.
you can click restore from a previous backup to use a d. Click Next.
file that contains your backup settings. Click Next.
Note: U.S. product versions are locked to the U.S.

Country Code to ensure compliance with FCC
regulations.

8. Create the super admin for your UniFi Controller. A login screen will appear for the UniFi Controller
management interface. Enter the admin name and
password that you created and click Login.

a. Enter an admin name in the Admin Name field.
b. Enter an email address in the Admin Email field.
c. Enter a password in the Password field to use when Proceed to “Using the UniFi Controller Software” on
accessing the management interface as a super page 17 for information on using the UniFi Controller
admin. software.
d. Confirm your password in the Confirm Password Note: A future feature will enable backup of the
field. UniFi Controller database and configuration on the
e. Click Next. included microSD card.
Note: Only the super admin – not any site admin –

UniFi Cloud Key Configuration
can view devices that are Pending Approval and Login Instructions
then adopt them on the UniFi Controller. Ensure 1. Ensure that your host system is on the same Layer-2
that you save the super admin login information for network as the UniFi Cloud Key.
future use.
2. The UniFi Cloud Key is set to DHCP by default, so it
9. Review your settings. Click Finish to save your settings will try to automatically obtain an IP address. Assign a
or click Back to make changes. Once the wizard specific IP address to the UniFi Cloud Key, or check the
is finished, the browser will be redirected to the DHCP server for its IP address.
management interface.
Cloud Key is 192.168.1.30.
3. Launch the web browser. In the address field, type
https:// followed by the appropriate IP address. Press
enter (PC) or return (Mac).
Congratulations, your wireless network is now configured.

4. You have two options: Username

• Manage Click Manage to access the UniFi At the top right of each screen, click the Username to
Controller. Proceed to “Using the UniFi Controller display the Change Password and Logout options:
Software” on page 17 for more information.
• Configure Click Configure to change the settings of
the UniFi Cloud Key.
Change password To change the password, click

. The Change Password screen will appear:
5. After you click Configure, enter the Username and

Password (the default login is ubnt/ubnt). Then click
Login.
• Old password Enter the current password (the default

is ubnt).
• New password Enter the new password.
• Confirm Password Enter the new password again.
• Submit Click Submit to apply changes.
• Cancel Click Cancel to discard changes.
Logout To manually sign out of the UniFi Cloud Key
configuration, click .
Main
The Main screen will appear. The Main screen displays basic status information about
Navigation Bar
The UniFi Cloud Key configuration consists of three
primary pages:
• Main (see next column)
• “Configuration” on page 10
• “Maintenance” on page 10
Status
Device Name Displays the hostname or alias of the UniFi
Cloud Key.
MAC Address Displays the MAC address or hardware
identifier of the UniFi Cloud Key.
Version Displays the version number of the UniFi Cloud
Key firmware.

Uptime Displays the duration of time the UniFi Cloud Key

has been running.
Date Displays the current date and time.
Disk Space
Available Displays the percentage of available disk space.
Used Displays the amount of used disk space.
Free Displays the amount of available disk space.
Total Displays the total amount of disk space.
Configuration
The Configuration screen allows you to configure the basic • DHCP The use of the Dynamic Host Configuration
and network settings of the UniFi Cloud Key. Protocol (DHCP) is the default. The UniFi Cloud Key
automatically acquires network settings from the
network’s DHCP server.
-- Fallback IP Address Enter the IP address for the UniFi
Cloud Key to use if an external DHCP server is not
found.
-- Fallback Netmask Enter the netmask for the UniFi
Cloud Key to use if an external DHCP server is not
found.
Basic Settings
Device Name Enter a descriptive name or identifier for
the UniFi Cloud Key. Also known as a host name.
Time Zone Select the appropriate time zone.
Reset Button Use of the hardware Reset button on the
UniFi Cloud Key is enabled by default. To prevent an
accidental reset to default settings, click to toggle Off.
Network Settings Apply Changes Click Apply Changes to save changes.
Configuration Mode Select the Internet connection type Discard Click Discard to cancel changes.
for your service: Static or DHCP.
Maintenance
• Static The service provider assigns fixed network
settings to your service for manual entry. Enter the The Maintenance screen contains administrative options,
following information: so you can change the password, reboot the UniFi Cloud
Key, power it off, reset it to factory defaults, upgrade the
-- IP address Enter the Internet IP address of the UniFi UniFi Cloud Key firmware, or upgrade the UniFi Controller
Cloud Key. software.
-- Netmask Enter the subnet mask of the UniFi Cloud
Key.
-- Gateway Enter the IP address of the network’s
gateway router.
-- Primary DNS Enter the IP address of the network’s
primary DNS server.
-- Secondary DNS Enter the IP address of the network’s
secondary DNS server.

Security You have two options:

Password To change the password, click Change • upload file If you have the firmware saved in a specific
Password. The Change Password screen will appear: location, then click Select File to browse for the file.
• Old password Enter the current password (the default

is ubnt).
• get file from URL If you know the URL of the firmware’s
• New password Enter the new password.
location, then enter it in the URL field.
• Confirm Password Enter the new password again.
• Submit Click Submit to apply changes.
Maintenance
Reboot Click Reboot to powercycle the UniFi Cloud Key.
Power Off Click Power Off to turn off the UniFi Cloud Key.
Reset to Defaults Click Reset to Defaults to reset the
UniFi Cloud Key to its factory default settings. This option
will reboot the UniFi Cloud Key, and all factory default
settings will be restored.
Note: We recommend that you back up your UniFi
Controller configuration (refer to “Backup” on page • Update Click Update to proceed with the update.
37 for more information) before resetting the
• Cancel Click Cancel to skip the update.
UniFi Cloud Key to its defaults.
Note: Updating the UniFi Cloud Key firmware will
Firmware
also update the UniFi Controller software. We
Version Displays the version number of the UniFi Cloud recommend that you back up your UniFi Controller
Key firmware. configuration (refer to “Backup” on page 37 for
Check for Updates Click Check for Updates to see if more information) before updating the UniFi Cloud
there is a newer firmware version. If there is, then you can Key firmware.
follow the on-screen instructions to upgrade now. UniFi
Update Manually Click Update Manually to update the Version Displays the version number of the UniFi
firmware. The Please Confirm Update screen will appear. Controller software.
Check for Updates Click Check for Updates to see if
there is a newer software version. If there is, then you can
follow the on-screen instructions to upgrade now.
Controller configuration (refer to “Backup” on page
37 for more information) before upgrading.

UniFi Cloud Account A secondary filter is available:

You must be a super admin for initial cloud management. • All Displays all UniFi Controllers.
Once cloud access is enabled by the super admin, then • Online Only displays online UniFi Controllers.
any other admin can also enable cloud access. • Offline Only displays offline UniFi Controllers.
Note: The cloud account is also known as the Single Find Cloud Key Click to discover a UniFi Cloud Key on
Sign-On (SSO) account. your local network.
Search Enter the text you want to search
Login Instructions for. Simply begin typing; there is no need to press Enter.
1. Launch the Chrome web browser and type
You can click any of the column headers to change the
https:// followed by the appropriate Controller
list order.
Hostname/IP address as specified in “Settings >
Controller” on page 35. Press enter (PC) or return (icon) Displays the icon corresponding to the device
(Mac). running the UniFi Controller. Green indicates an active
UniFi Controller. Gray indicates an inactive UniFi Controller.
UniFi Cloud Key

Computer
2. Enter the username and password for your UBNT
Controller Displays the hostname, alias, or MAC address
account. Click Sign In.
of the device running the UniFi Controller. You can click
the name to get additional details at the bottom of the
screen. (Go to “Additional Details” on page 14 for
more information.)
IP Address Displays the IP address of the device running
the UniFi Controller.
Sites Displays the total number of sites managed by the
UniFi Controller.
Devices Displays the total number of devices managed
by the UniFi Controller.
Clients Displays the total number of clients on the sites
managed by the UniFi Controller.
Version Displays the software version number of your
UniFi Controller.
Note: If you do not have an account, click
Actions Click a button to perform the desired action:
Register and follow the on-screen instructions.
• Remove Click to remove the UniFi Controller
A list of UniFi Controllers will appear. from your cloud account.
Chat At the lower left of the screen, click to open a
window for online chat support.
Admin
At the top right of the screen, click to display the My
Account and Sign Out options:
You can apply one of the following primary filters:

• All Displays all UniFi Controllers
• Cloud Key Only displays UniFi Cloud Keys.
• Software Installation Only displays instances of
software installations.

My Account To change your account settings and/or Find Cloud Key

password, click . The Account Settings screen
To add a UniFi Cloud Key, click Find Cloud Key at the top
will appear:
right of the screen. The Find Cloud Key screen will appear:
Adopt
IP address Displays the IP address of the UniFi Cloud Key.
(status) Displays the status information: Pending
Adoption.
mac Displays the MAC address or hardware identifier of
There are three pages available:
firmware Displays the firmware version number of the
• Profile Access your account settings:
UniFi Cloud Key.
-- First Name Enter your first name.
Adopt Click to adopt the UniFi Cloud Key. Refer to step
-- Last Name Enter your last name. 8 of “Chrome Instructions” on page 5 for more
-- Username Enter your login username. information.
-- Email Enter the email address of your cloud account. Cancel Click to exit this screen.
-- Update Settings Click to apply your changes. Manage
• Security Change your account password:
-- Create a New Password Enter a new password with
at least eight characters.
-- Update Settings Click to apply your changes.
IP address Displays the IP address of the UniFi Cloud Key.

(status) Displays the status information: Adopted or
Pending Adoption.
mac Displays the MAC address or hardware identifier of
firmware Displays the firmware version number of the
UniFi Cloud Key.
Manage Click to configure the UniFi Cloud Key. Refer to
“UniFi Cloud Key Configuration” on page 8 for more
information.
• Beta Program Follow the on-screen instructions if you Cancel Click to exit this screen.
want to join the beta program.
Sign Out To manually sign out of the cloud account, click
.

Additional Details (site_name)

Select a UniFi Controller to display more information at • Launch Site Click Launch Site to access the UniFi
the bottom of the screen. Controller. Proceed to “Using the UniFi Controller
Software” on page 17 for more information.
Note: If you have an issue accessing the local
Controller, then click force WebRTC.
• (map) Displays a visual representation of your
network’s status. The status of each dashboard node is
indicated by color:
-- Black Black indicates that the Internet connection is
active.
-- Green Green indicates that the node is active and all
devices are online.
• (icon) Green indicates an active UniFi Controller. Gray

indicates an inactive UniFi Controller.
Overview
-- Red Red indicates one of the following:
• (controller_name) Displays the Controller Hostname/IP
• WWW Internet connectivity is down.
address as specified in “Settings > Controller” on page
35. • WAN The UniFi Security Gateway is offline.
• IP Address Displays the IP address of the device • LAN One or more Switches are offline.
running the UniFi Controller. • WLAN More than half of the APs are offline.
• Sites Displays the total number of sites managed by the
UniFi Controller.
• Devices Displays the total number of devices managed
by the UniFi Controller.
• Clients Displays the total number of clients on the sites -- Gray Gray indicates that there is no Internet
managed by the UniFi Controller. connection or there are no devices available for
that node.
• Software Version Displays the software version
number of your UniFi Controller. You can place the mouse over each node icon to display
basic status information.
• Actions Click a button to perform the desired action:
-- WWW The basic details of the Internet connection
-- Remove Click to remove the UniFi Controller
are displayed.
from your cloud account.
Sites
• Search Enter the text you want to
search for. Simply begin typing; there is no need to press
Enter.
• (site_name) Displays the name of the site. You can click
the name to get additional details on the right.
• (Unread Alerts) Displays the number of unread
alerts.
• Gateway Displays the IP address of the service
provider’s gateway.
• DNS Displays the IP addresses of the Domain Name
System (DNS) servers.
• IP Displays the Internet IP address of the UniFi
Security Gateway.
• Uptime Displays the length of time the Internet
connection has been active.

• Latency Displays the amount of time it takes a -- WLAN The basic details of the wireless network(s) are
packet to travel from the UniFi Security Gateway to displayed.
the service provider’s gateway.
• Up Displays the upload rate of your Internet
connection.
• Down Displays the download rate of your Internet
connection.
-- WAN The basic details of the UniFi Security Gateway
connection are displayed.
• Users Displays the number of clients connected to
the primary wireless network(s).
• Guests Displays the number of clients connected
to the guest wireless network(s).
• APs Displays the number of APs in the primary
wireless network(s) and the number of APs in the
guest wireless network(s).
• LAN IP Displays the local IP address of the UniFi
Security Gateway. • Down Displays the download rate of the wireless
network(s).
• Clients Displays the total number of local clients.
• Up Displays the upload rate of the wireless
• Up Displays the upload rate of the UniFi Security network(s).
Gateway.
• Down Displays the download rate of the UniFi
Security Gateway.
-- LAN The basic details of the wired network(s) are
displayed.

• Users Displays the number of clients connected to
the wired network.
• Guests Displays the number of clients connected
to the guest wired network.
• Switches Displays the number of UniFi Switches
connected to the wired network.
• Down Displays the download rate of the wired
network(s).
• Up Displays the upload rate of the wired
network(s).


UniFi Controller User Guide Chapter 3: Using the UniFi Controller Software
Chapter 3: Using the UniFi Common Interface Options

The common interface options are accessible from all tabs
Controller Software in the UniFi interface.
The UniFi Controller software has a browser-based
interface for easy configuration and management.
To access the interface, perform the following steps:
1. Launch the UniFi Controller application if hasn’t already
been started.
• Mac users: Go > Applications > UniFi
• Windows users: Start > All Programs >
Ubiquiti UniFi
2. The UniFi login screen will appear. Enter the username
and password in the appropriate fields and click Log In.
Refresh
Click the refresh icon to update the on-screen
information. Click the arrow icon to change the refresh
interval: 15 seconds, 1 minute, 2 minutes (default),
5 minutes, or Never refresh.
Navigation Bar
The UniFi software consists of six primary pages. This User Current Site
Guide covers each page with a chapter. For details on a The UniFi Controller can manage multiple UniFi networks,
specific page, refer to the appropriate chapter. which are called sites. Each site has its own configurations,
“Dashboard” on page 39 maps, statistics, guest portals, and site administrator
accounts. The multiple sites are logically separated, and
“Map” on page 45 the initial site is named Default.
“Devices” on page 51
“Clients” on page 59
“Statistics” on page 63
“Insights” on page 67
Current Site To view available sites or create a new site,

click the arrow icon.

Chapter 3: Using the UniFi Controller Software UniFi Controller User Guide
• Sites overview To display a list of available sites, click Username

Sites overview .The Sites Overview screen will appear.
At the top right of the screen, click the Username to
display the Preferences, Edit Account, and Logout options:
Each site is displayed with the following:

-- Name Displays the name of the site.
-- WAN The icon is color-coded to display the
WAN connection status. Green indicates active; red
indicates inactive. Preferences To change the UI settings, click
-- LAN The icon is color-coded to display the wired .
network connection status. Green indicates active; red
indicates inactive.
-- Active Displays the number of active wired devices.
-- Inactive Displays the number of inactive wired
devices.
-- Pending Displays the number of wired devices
pending adoption.
-- WLAN The icon is color-coded to display the
sireless network connection status. Green indicates
active; red indicates inactive.
• Dark settings Enabled by default. A dark theme is used
-- Active Displays the number of active wireless on the Settings screens.
devices.
• Condensed view Enabled by default. The table
-- Inactive Displays the number of inactive wireless padding is condensed and the font size is minimized to
devices. fit as much data on the screen as possible.
-- Pending Displays the number of wireless devices pen • Responsive tables Disabled by default. If enabled,
adoption. the Responsive tables option removes columns on
-- Users Displays the number of wireless users and smaller‑sized browsers to prevent excessive scrolling
wired users . when the table columns are not customized.
-- Guests Displays the number of wireless guests • Inline property panel Enabled by default. When the
and wired guests . property panel is inline, it compresses the main content
• Add new site To create a new site, click Add new site , when it is open. When the property panel is not inline, it
and the Add a New Site screen will appear: opens on top of the content, as a popup.
• Language Select the appropriate language.
• Alerts position Select the position you want alerts to
appear: Top left, Top center, Top right, Bottom left,
Bottom center, or Bottom right.
• Date format Enter the format you want to use. The
default is MM/DD/YYYY.
-- Site Name Enter a name that describes the site. It will
• Time format Enter the format you want to use. The
be used in the Current Site drop-down menu.
default is hh:mm a.
-- Cancel Click to discard changes.
• Datetime format Enter the date and time format you
-- Submit Click to save changes. want to use. The default is MM/DD/YYYY hh:mm a. Click
Learn more for more information about date and time
format options.
• Cancel Click to discard changes.
• Reset to Defaults Click to reset to factory defaults.

Edit Account To change the login name and/or password, Events

click . The Edit Account screen will appear:
The Events tab displays a list of recent events, along
with the corresponding device icon, device name,
message, date, and time.
Maximize/Minimize Click to maximize the screen size.

• Password Enter your current password. Click again to minimize the screen size.
• Admin Enter the admin name. Close Click to close the screen.
• Email Enter the email address of the admin account. Show Filter recent events based on the time period you
• New Password Enter the new password. specify. Select Last hour, Last 8 hours, Last 24 hours,
• Confirm Password Enter the new password again. Last 48 hours, 7 days, 2 weeks, or 30 days.
• Submit Click to apply changes. You can apply one of the following filters:
• Cancel Click to discard changes. • All Display all of the recent events.
Logout To manually sign out of the UniFi Configuration • Admin Only display recent events for the administrator.
Interface, click . • LAN Only display recent events for the wired network.
Properties • WLAN Only display recent events for the wireless
networks.
The Properties panel is hidden by default. To display it,
select a device. Search You can enter text that you want
to search for. Simply begin typing; there is no need to
Information about each selected device appears as press Enter.
a popup within this panel. The information varies
depending on the device type. For more information, see Icons
the appropriate chapter: The messages use the following icons (not all are shown
• “UniFi Security Gateway Details” on page 77 here):
• “UniFi Switch Details” on page 85 Scheduled for upgrade
• “UniFi Access Point Details” on page 95
UniFi Security Gateway
• “UniFi VoIP Phone Details” on page 107
UniFi Switch
• “Client Details” on page 109
UniFi Access Point
Controls and Live Chat
UniFi VoIP Phone
At the bottom left of the screen, there are four controls:
• Events (see the next column) Clicking an Event Device Link
• Alerts (see “Alerts” on page 20) The messages have clickable links for client and UniFi
devices:
• Settings (see “Settings” on page 20)
• “UniFi Security Gateway Details” on page 77
• Chat with Us (see “Chat with Us” on page 38)
• “UniFi Switch Details” on page 85
Alerts Settings
When there is a new alert, an orange icon displaying the The Settings tab displays a list of available sub‑tabs:
number of new alerts appears. • Site Site-related settings.
• Wireless Networks Wireless network and group setup,
including Zero Handoff Roaming.
• Networks Wired network setup.
The Alerts tab displays a list of important events,
along with the corresponding device icon, device name, • Guest Control Guest portal and policies.
message, date, and time. • Admins Admin accounts and privileges.
• User Groups User group settings.
• Controller Identity, discovery, and email server settings.
• Cloud Access Cloud login credentials.
• Maintenance System configuration backup, system
configuration restore, and support files.
Settings > Site
Configure the site-specific settings. To switch sites, select a
different site from the Current Site drop-down menu at the
top of any screen.
Maximize/Minimize Click to maximize the screen size.

Click again to minimize the screen size.
Close Click to close the screen.
Show archived alerts Select this option to display all of
the archived alert messages.
Archive All Click Archive All to archives all of the alert
messages.
Search You can enter text that you want
to search for. Simply begin typing; there is no need to
press Enter.
Archive Click to archive the selected alert message. Site Configuration
Icons Site Name Change the name of the site.
The messages use the following icons (not all are shown Country Select the appropriate country.
here):
Time Zone Select the appropriate time zone.
UniFi Security Gateway Services
UniFi Switch Automatic Upgrade When enabled, the UniFi Controller
will automatically upgrade your firmware when an update
UniFi Access Point
is available.
UniFi VoIP Phone LED When enabled, the LEDs on the UniFi devices will
Clicking an Alert Device Link light up. When disabled, the LEDs will turn off.
The messages have clickable links for client and UniFi Alerts Select this option to enable alert emails, which will
devices: be sent to the email addresses of the administrators.
• “UniFi Security Gateway Details” on page 77 Speed Test (Beta) When enabled, you can run a periodic
speed test.

DPI (Beta) Deep Packet Inspection (DPI) is more • Password Enter the new password.
advanced than conventional Stateful Packet Inspection Apply Changes Click to save changes.
(SPI) filtering for traffic analysis. Ubiquiti’s proprietary
DPI engine includes the latest application identification Reset Click to cancel changes.
signatures to track which applications (and IP addresses) Settings > Wireless Networks
are using the most bandwidth. Configure the wireless networks for each site. You can
• Clear DPI Counters Click to delete all collected DPI have up to four wireless network names or SSIDs per
data. Click Confirm or Cancel. WLAN group.
Note: The DPI feature requires use of the UniFi
Security Gateway.
Port Remapping (Beta) When enabled, the VOIP port on
the UniFi Security Gateway, model USG, will be remapped
as a WAN2 port.
Uplink Connectivity Monitor It monitors the uplinks of
the managed APs, either wired or wireless, by checking to
see if the gateway/custom IP can be reached. The monitor
and wireless uplink capability are enabled by default. WLAN Group The Default WLAN group is automatically
• Enable Automatic Uplink Failover Enable this option created.
to have the UniFi Controller automatically select a new
wireless uplink if the original uplink fails. This allows
the UniFi APs to switch to alternative uplinks/mesh
Add a New WLAN Group To add a new WLAN group,
configurations if a node fails.
click the button. Go to the Add or Edit a WLAN Group
• Default Gateway Enabled by default. All managed section.
APs will use the gateway of the AP that is providing IP
information, either by DHCP or Static designation.
Add or Edit a WLAN Group
• Custom IP Click to specify an IP address.
-- Uplink IP Address All managed APs will use the IP
address you enter.
SNMP Select this option to activate the SNMP
(Simple Network Monitor Protocol) agent. SNMP
is an application layer protocol that facilitates the
exchange of management information between
network devices. Network administrators use SNMP
to monitor network‑attached devices for issues that
warrant attention.
• Community String Specify the SNMP community • Name Enter or edit a descriptive name for the WLAN
string. It is required to authenticate access to MIB group.
(Management Information Base) objects and functions
as an embedded password. The device supports a • Mobility To enable seamless roaming (Zero Handoff ),
read-only community string; authorized management select the checkbox.
stations have read access to all the objects in the MIB Note: The UAP-AC, UAP-AC-Outdoor, UAP‑AC‑LITE,
except the community strings, but do not have write UAP‑AC‑LR, UAP‑AC‑PRO, and UAP‑AC‑EDU do not
access. The device supports SNMP v1. The default support Zero Handoff Roaming.
is public. When you enable this option, multiple Access Points
Remote Logging Enable to define a remote syslog server. (APs) act as an AP cluster, appearing as a single AP. The
• Remote IP Address Enter the IP address of the syslog wireless client detects only one AP, so it seamlessly
server. roams from AP to AP – there is no need to re-negotiate.
The APs determine which AP has the best connection
• Port Enter the port number of the syslog server. The and should serve the client. They use multicasting to
default is 514. communicate so they must be wired in the same Layer 2
Device Authentication This option protects SSH access domain.
to the UniFi devices. All devices in the same site share the Zero Handoff Roaming does not support wireless
same SSH username and password. You can also make uplinks and can only be used on a secured network. It
changes: is also not meant for all scenarios. For example, if there
• Username Enter the new username. is too much load or interference, then Zero Handoff
Roaming may not be appropriate for your scenario.
Create or Edit a Wireless Network
Configure the following options:

-- Radio Select the appropriate radio, 2G or 5G.
• Name/SSID Enter or edit the wireless network name
-- Channel Select the channel that all of the APs will use or SSID.
for Zero Handoff Roaming.
• Enabled Select this option to make this network active.
Load Balancing (Not available if you enabled the Mobility
• Security Select the type of security to use on your
option.) Select this option to balance the number of
wireless network.
clients you specify per radio. Then enter the number of
clients in the field provided. -- Open This option is typically only used on the guest
network. When enabled, wireless network access is
Legacy Support (Not available if you enabled the Mobility
open to anyone without requiring a password.
option.) By default, legacy devices, such as 802.11b
devices, are excluded. Select this option if you want to -- WEP WEP (Wired Equivalent Privacy) is the oldest
support legacy devices. and least secure security algorithm. WPA™ security
methods should be used when possible.
Save Click to apply changes.
Cancel Click to discard changes.
For each WLAN group, you have the following:
• Remove a WLAN Group To remove a WLAN group • WEP Key Enter a WEP encryption key in
(except for the Default, which cannot be removed), hexadecimal format. You can enter a 64-bit or
select it from the drop-down menu, and then click the 128‑bit key:
delete button.
Type Hex
64-bit 10 Hexadecimal Characters
(0-9, A-F, or a-f )
Example: 00112233AA
• Options To make changes, select the WLAN group from Note: You can use 5 printable characters,
the drop‑down menu, and then click the edit button. which will be translated to the
Go to “Add or Edit a WLAN Group” on page 21. corresponding HEX code.
Wireless Networks 128-bit 26 Hexadecimal Characters

(0-9, A-F, or a-f )
Name/SSID Displays the wireless network name or SSID. Example:
00112233445566778899AABBCC
Security Displays the type of security being used on your Note: You can use 13 printable
wireless network. characters, which will be translated to the
corresponding HEX code.
Guest Network Indicates whether or not the network is a
guest network. • Key Index Specify which Index of the WEP Key
to use. Four different WEP keys can be configured
Actions Click a button to perform the desired action: at the same time, but only one is used. Select the
• Edit Click to make changes to the wireless
EDIT
effective key: 1, 2, 3, or 4.
network settings. Go to the Create or Edit a Wireless -- WPA-Personal WPA or Wi-Fi Protected Access was
Network section in the next column. developed as an encryption method stronger than
• Delete Click to remove the wireless network. WEP. WPA-Personal requires a passphrase to connect
Create Wireless Network Click to add to the wireless network.
a wireless network. Go to the Create or Edit a Wireless
Network section in the next column.
• Security Key Enter the passphrase that users will

use to connect to the wireless network.

-- WPA-Enterprise WPA Enterprise uses a RADIUS • VLAN To use a VLAN, select Use VLAN ID and enter the
server to authenticate users on the wireless network. VLAN ID number. If you enable WPA Enterprise, you have
another option:
-- Enable RADIUS assigned VLAN (beta) Select this
option to allow the RADIUS server to dynamically
assign a VLAN to a wireless client.
If you set a VLAN ID as a static value for another SSID
on the same AP, then you cannot re‑use the same
• RADIUS Auth Server Provide the following VLAN ID for the RADIUS-assigned (dynamic) VLAN. For
information about the RADIUS authentication example, if you have a VLAN set to VLAN 10, then you
server: cannot use VLAN ID 10 for RADIUS‑controlled VLAN
users as those users will not be assigned an IP address.
• IP Address Enter the IP address.
• Hide SSID Select this option if you don’t want the
• Port Enter the port number. The default is 1812.
wireless network name or SSID to be broadcast.
• Password Enter the password.
• WPA Mode (Available if WPA security is enabled.) Select
• Delete Click the delete icon to remove this the appropriate WPA method: Both, WPA1 Only, or
authentication server. WPA2 Only (default).
• Add Auth Server If you have another • Encryption Select the appropriate encryption method:
authentication server, click this option and Auto, TKIP Only, or AES/CCMP Only (default).
complete the IP Address, Port, and Password fields.
• User Group Assign wireless users to a specific user
• RADIUS Accounting Server Provide the following group. For more information about user groups, see
information about the RADIUS server: “Settings > User Groups” on page 34.
• IP Address Enter the IP address. • UAPSD Disabled by default. Unscheduled Automatic
• Port Enter the port number. The default is 1813. Power Save Delivery. Select this option to enable the
power save mode of Wi-Fi devices.
• Password Enter the password.
• Scheduled Select Enable WLAN Schedule to restrict
• Delete Click the delete icon to remove this
wireless access to the schedule you set.
accounting server.
-- Monday-Sunday Select the days you want to
• Add Accounting Server If you have another
schedule.
accounting server, click this option and complete
the IP Address, Port, and Password fields. -- Hours Use the sliders to select the start and end
times of the day’s wireless access.
• Guest Policy Select this option to enable guest access
policies on this wireless network. • Save Click to apply changes.
Advanced Options • Cancel Click to discard changes.
Click to display options for advanced users. Settings > Networks
Configure the networks for each site.
Networks
Name Displays the network name.
Purpose Displays a description of this network.
Subnet Displays the IP address and prefix size.
VLAN Displays the VLAN ID, if applicable.

Actions Click a button to perform the desired action: • DHCP Server Enabled by default. The local DHCP server
• Edit Click EDIT
to make changes to the network assigns IP addresses to DHCP clients on the network.
settings. Go to “Create or Edit a Network” on page • DHCP Range Enter the starting and ending IP
24. addresses of the range in the fields provided.
• Delete (Not available for the default network.) Click • DHCP Name Server Configure the name or DNS
to remove the network. (Domain Name System) server setting.
Create New Network Click to add a network. -- Auto Enabled by default. Name servers are
Go to “Create or Edit a Network” on page 24. automatically assigned by the DHCP server.
Create or Edit a Network -- Manual Select this option to manually select name
servers.
• Name Server 1/2 Enter the IP address of the name
server in each field.
• DHCP WINS Server Select this option to designate
WINS (Windows Internet Naming Service) server(s).
-- WINS Server 1/2 Enter the IP address of the WINS
• DHCP Lease Time The IP addresses assigned by the
DHCP server are valid only for the duration specified
by the lease time. Increasing the time ensures client
operation without interruption, but could introduce
potential conflicts. Decreasing the lease time avoids
potential address conflicts, but might cause more slight
interruptions to the client while it acquires a new IP
address from the DHCP server. Enter the number of
• Name Enter or edit the network name. seconds.
• Purpose Select the most appropriate description: • DHCP Guarding Disabled by default. Select this option
Corporate, Guest, Voice, VLAN Only, Remote User to detect and block unauthorized DHCP servers.
VPN, Site-to-Site VPN, or VPN Client. Then follow the -- Trusted DHCP Server IP Enter the IP address of the
instructions for your selection: trusted DHCP server.
Corporate or Guest Network • Save Click to apply changes.
Voice
• Network Group (Beta) Select the appropriate option,

LAN or LAN2. If you previously enabled VoIP, then there is a Voice
network; otherwise this network option is not available.
• IP/Subnet Enter the IP address and prefix size.
• IP/Subnet Enter the IP address and prefix size. The
• VLAN (Not available for the default Corporate network,
Gateway IP, Network Broadcast IP, Network IP Count,
LAN.) Enter the VLAN ID.
Network IP Range, and Network Subnet Mask are
• IGMP Snooping Select this option to monitor IGMP displayed.
(Internet Group Management Protocol) traffic and
thereby manage multicast traffic.

• IGMP Snooping Select this option to monitor IGMP • IGMP Snooping Select this option to monitor IGMP
(Internet Group Management Protocol) traffic and (Internet Group Management Protocol) traffic and
thereby manage multicast traffic. thereby manage multicast traffic.
• DHCP Server Enabled by default. The local DHCP server • DHCP Guarding Select this option to detect and block
assigns IP addresses to DHCP clients on the network. unauthorized DHCP servers.
• DHCP Range Enter the starting and ending IP -- Trusted DHCP Server IP Enter the IP address of the
addresses of the range in the fields provided. trusted DHCP server.
• DHCP Name Server Configure the name or DNS • Save Click to apply changes.
(Domain Name System) server setting. • Cancel Click to discard changes.
-- Auto Enabled by default. Name servers are Remote User VPN
automatically assigned by the DHCP server.
The UniFi Security Gateway is required for this option.
-- Manual Select this option to manually select name
servers.
• Name Server 1/2 Enter the IP address of the name
• DHCP WINS Server Select this option to designate
WINS (Windows Internet Naming Service) server(s).
• DHCP Lease Time The IP addresses assigned by the
DHCP server are valid only for the duration specified
by the lease time. Increasing the time ensures client
operation without interruption, but could introduce
potential conflicts. Decreasing the lease time avoids • IP/Subnet Enter the IP address and prefix size.
potential address conflicts, but might cause more slight • IP Pool The starting and ending IP addresses of the
interruptions to the client while it acquires a new IP pool automatically appear after you complete the
address from the DHCP server. Enter the number of IP/Subnet field.
seconds.
• Name Server Configure the name or DNS (Domain
• DHCP Guarding Select this option to detect and block Name System) server setting.
unauthorized DHCP servers.
-- Auto Enabled by default. Name servers are
-- Trusted DHCP Server IP Enter the IP address of the automatically assigned by the DHCP server.
trusted DHCP server.
-- Manual Select this option to manually select name
• Save Click to apply changes. servers.
• Cancel Click to discard changes. • Name Server 1/2 Enter the IP address of the name
VLAN Only server in each field.
The UniFi Switch is required for this option. • WINS Server Select this option to designate WINS
(Windows Internet Naming Service) server(s).
• RADIUS IP Enter the IP address of the RADIUS server,
which is used for authentication.
• RADIUS Password Enter the password of the RADIUS
server.
• Site-to-Site VPN Enabled by default. The remote user
can access the site’s resources as well as the resources of
any other VPNs connected to the site. If you disable this
• VLAN Enter the ID number of the VLAN. Devices
option, then the remote user can only access the site’s
belonging to the same VLAN communicate as if
resources.
they were attached to the same wire. Every VLAN ID
represents a different VLAN. The VLAN ID range is 2 to • Save Click to apply changes.
4009. • Cancel Click to discard changes.

Site-to-Site VPN • Azure dynamic routing Select this option if you

The UniFi Security Gateway is required for this option. are using Microsoft Azure with dynamic routing
for a route-based VPN.
• Azure static routing Select this option if you are
using Microsoft Azure with static routing for a
policy-based VPN.
• Advanced Options Click to access the advanced
configuration.
• Key Exchange Version Both peer routers must
use the same Internet Key Exchange (IKE) version.
Select the appropriate version: IKEv1 or IKEv2.
• VPN Client (Beta) Select the appropriate option: • Encryption Both peer routers must use the
-- Auto Auto is the default. same encryption method. Select the appropriate
encryption method: AES-128, AES-256, or 3DES.
• Remote Site Select the appropriate site from the
drop‑down list. • Hash Both peer routers must use the same hash
algorithm. Select the appropriate hash algorithm:
Note: If you have admin privileges for the local and SHA1 or MD5.
remote sites, then you can view and select sites.
• DH Group The DH (Diffie-Hellman) group
specifies the strength of the DH encryption key
for the key exchange. Both peer routers must use
the same DH group. Select the appropriate DH
group: 2, 5, 14, 15, 16, 19, 20, 21, 25, or 26. The
default is 14.
• PFS Select this option to enable PFS (Perfect
Forward Secrecy), which helps enhance the
security of keys.
• Dynamic Routing Select this option to enable
dynamic routing over the VPN tunnel.
Note: If you selected Azure dynamic routing or
Azure static routing, then the defaults of the
Advanced Options will also change accordingly.
-- IPsec VPN Select this option create a VPN that uses

IPsec (IP security protocol).
• Enabled Select this option to create an IPsec VPN
tunnel over the Internet between two peer routers.
(The UniFi Security Gateway is the local peer router.)
• Remote Subnets Click Add Subnet to add an
address for a remote network.
• Add Subnet If you have another remote subnet,
click this option and enter its network address. -- OpenVPN Select this option to create a VPN that
• Peer IP Enter the IP address of the peer router. uses the OpenSSL (Secure Sockets Layer) library and
• Local WAN IP Enter the Internet IP address of the SSL/TLS (Transport Layer Security) protocols.
UniFi Security Gateway. • Enabled Select this option to create an OpenVPN
• Pre-Shared Key Enter the pre-shared secret key. tunnel over the Internet between two peer routers.
Both peer routers must use the same pre-shared (The UniFi Security Gateway is the local peer router.)
secret key for authentication. • Remote Subnets Click Add Subnet to add an
• IPsec Profile Select the appropriate option: address for a remote network.
• Customized Select this option to customize your • Add Subnet If you have another remote subnet,
settings. click this option and enter its network address.

• Remote Host Enter the hostname of the remote

router.
• Remote Address Enter the Internet IP address and
port number of the remote router.
• Local Address Enter the Internet IP address and
port number of the UniFi Security Gateway.
• Shared Secret Key Enter the pre-shared secret key.
Both peer routers must use the same pre-shared
secret key for authentication.
• Save Click to apply changes.
VPN Client
The UniFi Security Gateway is required for this option.
Guest Policies
Enable Guest Portal Disabled by default. When disabled,
guests can access the Internet without entering a
password or accepting the terms of service. When this
option is enabled, you can control the Guest Portal.
Authentication When the Guest Portal is enabled, the
authentication options will appear:
• Authentication > No Authentication (see below)
• “Authentication > Simple Password” on page 28
• VPN Client (Beta) PPTP Client is automatically • “Authentication > Hotspot” on page 28
selected. • “Authentication > External Portal Server” on page 33
• Enabled Select this option to enable the VPN client. Authentication > No Authentication
• Remote Subnets Enter the network address of the Select this option if guests are not required to log in (you
remote network. can choose to require the terms of service).
-- Add Subnet If you have another remote subnet, click
this option and enter its network address.
• Server IP Enter the IP address of the VPN server.
• Username Enter the VPN username.
• Password Enter the VPN password.
• MPPE Select this option to require MPPE (Microsoft
Point-to-Point Encryption).
• Save Click to apply changes.
Settings > Guest Control
The Guest Control screen displays the following sections:
• Guest Policies (see below)
• “Access Control” on page 33
• “Hotspot” on page 30 (for Hotspot authentication)
• “Access Control” on page 33
Expiration Specify the guest login expiration after a
designated period of time: 8 hours, 24 hours, 2 days, 3 days,
4 days, 7 days, or User‑defined, which can be designated in
minutes, hours, and days.

Landing Page After connecting, guests are redirected to Expiration Specify the guest login expiration after a
the landing page. Select one of the following options: designated period of time: 8 hours, 24 hours, 2 days, 3 days,
• Redirect to the original URL After connecting, guests 4 days, 7 days, or User‑defined, which can be designated in
are directed to the URL they requested. minutes, hours, and days.
• Promotional URL After connecting, guests are Landing Page After connecting, guests are redirected to
redirected to the URL that you specify. Ensure that the the landing page. Select one of the following options:
URL begins with http://. Example: http://www.ubnt.com • Redirect to the original URL After connecting, guests
Redirect Using Hostname Select this option to enter and are directed to the URL they requested.
use a hostname for the portal URL in place of the default • Promotional URL After connecting, guests are
IP address. Paired with an SSL certificate, this ensures redirected to the URL that you specify. Ensure that the
that site certificates are displayed as trusted in the guest URL begins with http://. Example: http://www.ubnt.com
browser. Example: www.ubnt.com Redirect Using Hostname Select this option to enter and
When logging in with No authentication, guests can click use a hostname for the portal URL in place of the default
Connect for immediate access. IP address. Paired with an SSL certificate, this ensures
that site certificates are displayed as trusted in the guest
browser. Example: www.ubnt.com
When logging in with Simple Password authentication,
guests will be required to enter the Guest Password before
If you enable the terms of service, then guests will be gaining access to the Internet.
required to accept the terms of use before gaining access
to the Internet.
If you enable the terms of service, then guests will be

to the Internet.
You can select Enable terms of service under Settings >
Guest Control > Portal Customization to enforce selection of
the terms of service by the guest. See “Access Control” on
page 33 for more information.
Authentication > Simple Password
Select this option if guests are required to enter a simple
password (you can choose to require the terms of service). You can select Enable terms of service under Settings >
See “Guest Policy” on page 23 for more information. Guest Control > Portal Customization to enforce selection of
the terms of service by the guest. See “Access Control” on
Authentication > Hotspot
Select this option to enable Hotspot functionality,
including the ability to customize portal login pages
and bill customers using major credit cards or other
supported methods. You must also select Enable Guest
Portal under Settings > Guest Control to enforce voucher
entry, payment, and selection of the terms of service by
the guest. See “Guest Policy” on page 23 for more
information.
Guest Password Enter a password that guests must enter

before connecting to the Internet.

AngularJS is a single-page app, so it should work more

quickly. However, AngularJS uses JS (JavaScript), which
may not work with some really old web browsers or newer
browsers with JS support disabled.
AngularJS uses responsive design, so it will adapt to the
size of a mobile device, such as a tablet or smartphone.
Legacy JSP is fully customizable and uses old HTML, so it
should work with any web browser. You can customize
Legacy JSP only by overriding files. Legacy JSP works more
slowly and is not responsive by default.
AngularJS Select AngularJS for client-side rendering.
Landing Page After connecting, guests are redirected to

the landing page. Select one of the following options:
• Redirect to the original URL After connecting, guests
are directed to the URL they requested.
• Promotional URL After connecting, guests are
redirected to the URL that you specify. Ensure that the
URL begins with http://. Example: http://www.ubnt.com
Redirect Using Hostname Select this option to enter and
use a hostname for the portal URL in place of the default
IP address. Paired with an SSL certificate, this ensures
Portal Customization
Select this option to have customized portal pages appear
in place of the default login pages. (This option is not
available if you are using an external portal server.)
• Title Enter the title of your portal. The default is Hotspot
portal.
• Welcome Text Select Enable welcome text to add a
welcome message.
Template Engine Select AngularJS for client-side

rendering or Legacy JSP for server-side rendering. We
recommend AngularJS unless you are using old templates. After you have added your welcome text, click Submit
to save your changes or click Cancel.
Note: AngularJS is not compatible with old
templates because the old templates were Once you have welcome text, then you can click EDIT
to
designed to work with JSP (Java Server Pages). make changes.
The UniFi Controller offers a built-in editor to customize -- Text position Select the appropriate location for the
AngularJS; however, it is not fully customizable at welcome text, Under the logo or Above boxes.
this time.

• Terms of Service Select Enable terms of service to add • Desktop Preview Enabled by default. The Desktop
any terms of service you want hotspot users to accept. Preview previews the portal in the desktop view.
• Mobile Preview Click Mobile Preview to preview the
portal in the mobile view.
• Reset Style Reset Portal Customization changes to the
factory defaults.
Note: At this time AngularJS does not support
voucher customization; however, you can
customize vouchers using the voucher.html and
voucher.css files. Refer to “Customizable Default
Files” on page 120 for more information.
Legacy JSP Server-side rendering is enabled by default.
Click Submit to save your changes or click Cancel.
Once you have the terms of service, then you can click
to make changes.
EDIT
• Portal Customization You can make the following

formatting changes:
-- Customize logo Click Upload image and select the
logo you want to use. (We recommend the use of the
.png format.) Then click Open.
-- Background image Click Upload image and select
the image you want to use. (We recommend the use
of the .jpg format.) Then click Open.
• Tile background image Select this option if you
want to repeat the background image in a tile
• Override Default Templates Select this option if
pattern.
you want to manually edit templates. See “Portal
-- Background color Click Button color to select the Customization with Legacy JSP” on page 117 for
appropriate color, or enter the hexadecimal HTML more information.
color value you want to use. The default is #cccccc.
Hotspot
-- Text color Click Button color to select the
appropriate color, or enter the hexadecimal HTML When Hotspot authentication is selected, the Hotspot
color value you want to use. The default is #1379b7. section is displayed.
-- Button color Click Button color to select the
appropriate color, or enter the hexadecimal HTML
color value you want to use. The default is #1379b7.
-- Button text color Click Button text color to select
the appropriate color, or enter the hexadecimal HTML
color value you want to use. The default is #ffffff.
-- Link color Click Link color in box to select the
appropriate color, or enter the hexadecimal HTML
-- Box color Click Box color to select the appropriate
color, or enter the hexadecimal HTML color value you
want to use. The default is #ffffff.
-- Text color in box Click Link color in box to select
color value you want to use. The default is #000000.
-- Link color in box Click Link color in box to select
-- Box opacity You can change the opacity of the box
background color. The default is 90.

Select the Voucher and/or Payment method of -- Hours Enter the number of access hours the package
authorization: allows.
• Vouchers Use Hotspot Manager to create vouchers -- Limit Download Enter the maximum download
(including distributable code, duration values, and use bandwidth in Kbps.
restrictions). See “Hotspot Manager” on page 113. -- Limit Upload Enter the maximum upload bandwidth
• Payments Set up payment-based authentication. in Kbps.
-- Limit Quota Enter the maximum amount (in
megabytes) of data transfer allowed per session.
-- Submit Click to apply changes.
-- Cancel Click to discard changes.
• Payment Field Options (Available only for payment-
based authentication.)
-- Enable first name field Select this option to create a
field for a first name.
• Required Select this option if you want to make
this field mandatory.
-- Enable last name field Select this option to create a
• Payment Packages (Available only for payment-based field for a last name.
authentication.) There are three packages by default: • Required Select this option if you want to make
Basic 8HR ($5.99), Premium Daypass ($8.99), and Free Trial. this field mandatory.
-- Actions Click a button to perform the desired action: -- Enable address field Select this option to create a
-- Edit Click to make changes to the package
EDIT field for an address.
settings. Go to the Add or Edit a Package section. • Required Select this option if you want to make
-- Delete Click to delete the package. this field mandatory.
• Add Another Package Click ADD ANOTHER PACKAGE to create -- Enable city field Select this option to create a field
a new package. Go to the Add or Edit a Package section. for a city.
Add or Edit a Package • Required Select this option if you want to make
-- Enable state field Select this option to create a field
for a state.
-- Enable zip field Select this option to create a field for
a zip code.
-- Enable country field Select this option to create a
field for a country.
-- Name Enter or edit the name of the package. this field mandatory.
-- Payment Select Free package if appropriate. (Only • Default value Select the appropriate default
one free package is allowed. There is a free package country from the drop-down menu.
by default, so unless you delete it, then this option is
not available.)
-- Price Select the appropriate currency from the
drop‑down menu, and then enter the price.
-- Charged as Enter the text that will be shown on the
credit card statement.
-- Overwrite Limit Select this option if you want to
overwrite the user group policy per WLAN/user.

• Gateway (Available only for payment-based

authentication.) You have multiple options:
-- PayPal™ Website Payment Pro (US, Canada,
UK) Use your PayPal Website Payments Pro
account. To manage payments and transactions, click
, and see “Hotspot Manager” on page
GO TO HOTSPOT MANAGER
113. Enter the Authorize.Net account details:

• API Login ID Enter the API login ID used to identify
yourself as an authorized user.
• Transaction Key Enter the key used to authenticate
transactions.
• Use test account For Authorize.Net testing
purposes, select this option. Then click Apply Test
Account to set up or access your Authorize.Net
Enter the PayPal account details: test account.
• Username Enter the corresponding Username. -- Merchant Warrior (Australia, New Zealand) Use
• Password Enter the corresponding Password. your Merchant Warrior account. To manage
payments and transactions, click Go to Hotspot
• Signature Enter the corresponding Signature for Manager, and see “Hotspot Manager” on page
the PayPal account that will receive payments. 113.
• Use sandbox account For PayPal testing purposes,
select this option. Then click Apply Sandbox
Account to set up or access your PayPal Sandbox
Test Environment.
-- Stripe (US, Canada) Use your Stripe account. To
manage payments and transactions, click Go to
Hotspot Manager, and see “Hotspot Manager” on
page 113. Enter the Merchant Warrior account details:
• Merchant UUID Enter the ID for your merchant
account.
• API Key Enter the API key.
• API Passphrase Enter the API passphrase.
Enter the Stripe account detail:
• Use test account For Merchant Warrior testing
• API Key Enter the live secret API key. purposes, select this option. Then click Apply Test
Note: We recommend that you perform a test Account to set up or access your Merchant Warrior
transaction with the test secret API key first before test account.
using the live secret API key. -- IPpay™ (US, Canada) Use your IPpay account. To
-- Quickpay (Europe) Use your Quickpay account. manage payments and transactions, click Go to
To manage payments and transactions, click Go to Hotspot Manager, and see “Hotspot Manager” on
Hotspot Manager, and see “Hotspot Manager” on page 113.
page 113.
Enter the IPpay account details:

Enter the Quickpay account details: • Terminal ID Enter the terminal number for your
merchant account.
• Merchant ID Enter the ID for your merchant
account. • Use test account For IPpay testing purposes, select
this option. Then click Apply Test Account to set up
• MD5 Secret Enter the MD5 secret key.
or access your IPpay test account.
-- Authorize.Net® (US, Canada) Use your Authorize.Net
account. To manage payments and transactions, click
Go to Hotspot Manager, and see “Hotspot Manager”
on page 113.
• Hotspot Operator Click Go to Hotspot Manager Authentication > External Portal Server
to manage Wireless Guests, Payments/Transactions, Select this option if you are using an external server to
Vouchers, and Operator Accounts. See “Hotspot host a custom guest portal.
Manager” on page 113.
When logging in with voucher-based Hotspot
authentication, guests will be required to enter the
voucher number before gaining access to the Internet.

to the Internet.
Custom Portal Enter the IP address in the IP Address field.

Redirect Using Hostname Select this option to enter and
use a hostname for the portal URL in place of the default
IP address. Paired with an SSL certificate, this ensures
When logging in with payment-based Hotspot
authentication, guests will be required to select the
package type and click the payment choice before gaining
access to the Internet. Access Control

to the Internet.
Pre-Authorization Access Enter any subnets that you

want guests to be able to access, even if they have not
been authenticated. Click the delete icon to remove a
subnet from this list.
You can select Enable terms of service under Settings • Add Subnet Click Add Subnet to add more allowed
> Guest Control > Portal Customization to enforce subnets.
selection of the terms of service by the guest. See “Portal Post-Authorization Restrictions Enter any subnets that
Customization with Legacy JSP” on page 117 for more you don’t want guests to be able to access. Click the delete
information. icon to remove a subnet from this list.
• Add Subnet Click Add Subnet to add more restricted
subnets.
Apply Changes Click to save changes.
Reset Click to cancel changes.

Settings > Admins • Name Enter the name of the new administrator.
You can create administrator accounts that are • Invite to SDN Select this option to allow the new
site‑specific; these site administrators can only see the administrator access to SDN (Software-Defined
sites they manage and cannot see any devices that are Networking) settings. The new administrator must use
Pending Approval. his or her own cloud account (linked to the same email
address) to manage the UniFi Controller. The admin
The super admin account is created during the Setup
who issued the invitation can select which role the
Wizard and has global admin (read/write) access; this
new administrator will have with respect to the UniFi
super admin account cannot be revoked or re-invited.
Controller.
Only the super admin – not any site admin – can view
wired devices that are Pending Approval and then adopt • Role Select Administrator (read/write access) or
them on the UniFi Controller. Read Only.
Note: Ensure that you save the super admin login • Invite Click to send an email invitation.
information for future use, including the adoption of • Cancel Click to discard changes.
new wired devices.
Settings > User Groups
To create operator accounts for the Hotspot Manager, see
“Operator Accounts” on page 115. Configure user groups on this screen. The default user
group is named Default and has no bandwidth limits.
Username Displays the name of the administrator.

User Group Settings
Email Displays the email address of the administrator.
Name Displays the name of the user group.
Role Displays the permissions level: Admin (read/write
access) or Read Only. Bandwidth Limit (Download) Displays the download
limit.
Verified Displays a checkmark to indicate that an admin
is verified after he or she responds to an email invitation. Bandwidth Limit (Upload) Displays the upload limit.
Actions Click a button to perform the desired action: Actions Click a button to perform the desired action:
• Revoke Click REVOKE
to remove the selected account. • Edit Click EDIT
to make changes to the user group
settings. Go to the “Create or Edit a User Group” on
• Re-invite Click to re-send an invitation to a
page 34 section below.
pending account.
• Delete Click to delete the user group. (The
• Edit Click EDIT
to make changes.
Default user group cannot be deleted.)
Create New Admin Click to add a new site
Create New User Group Click to create
admin. Go to the Create or Edit an Admin section.
a new user group. Go to the Create or Edit a User Group
To create operator accounts for the Hotspot Manager, see section.
“Operator Accounts” on page 115.
Create or Edit a User Group
Create or Edit an Admin
• Name Enter or edit the name of the user group.

• Email Enter the email address of the new administrator.

• Bandwidth Limit (Download) Select to limit the • Port The default is 25. If Secure Sockets Layer (SSL)
download bandwidth. Enter the maximum in Kbps. is enabled, then the port number will automatically
• Bandwidth Limit (Upload) Select to limit the upload change to 465.
bandwidth. Enter the maximum in Kbps. • Enable SSL You can enable SSL to enhance secure
• Save Click to apply changes. communications over the Internet.
• Cancel Click to discard changes. • Enable authentication Select this option to enable
authentication.
See “Wireless Client – Configuration” on page 111
or “Wired Client – Configuration” on page 112 -- Username Enter the username required by the
for information on how to assign a user or guest to a mail server.
user group. -- Password Enter the password required by the
mail server.
Settings > Controller
• Specify sender address Select this option to specify
(Available for the superadmin only.) Configure the system
the sender email address. Enter the email address that
settings of the UniFi Controller.
will appear as the sender of the email alert.
• Test SMTP Server Enter an email address and click
Send to test the mail server setup.
Apply Changes Click to save changes.
Reset Click to cancel changes.
Settings > Cloud Access
Set up the login for cloud access.
Controller Settings
Controller Hostname/IP Enter the hostname or IP
address of the UniFi Controller.
Note: When alert emails are sent out, the Controller
Hostname/IP will be specified in the Controller URL at
the bottom of every message.
• Override inform host with Controller
Hostname/IP An inform host URL is used for layer-3 Enable Cloud Access Click to configure the login. The
device adoption using the UniFi Discovery Utility. Select Cloud Login Credentials screen will appear.
this option to override the inform host URL. Then enter
Cloud Login Credentials
the appropriate hostname or IP address.
Note: The default inform port is 8080. (You can
customize this in system.properties.)
Network Discovery When enabled, this option allows
UniFi to be discoverable via UPnP on the Layer-2 network.
This option is disabled by default.
Support Messaging Select the appropriate option:
Enable Live Chat for the Super Admin only, Enable Live
Chat for all users, or Disable Live Chat for all users.
Mail Server • Email or Username Enter the email address or
When enabled, UniFi will send email alerts triggered by username of your UBNT account.
disconnected UniFi devices. Specify the administrator • Password Enter the password of your UBNT account.
email address when you create an account under
• No account? Register now. If you do not have a UBNT
“Settings > Admins” on page 34.
account, click here to visit this link:
SMTP Server Select this option to enable emails. https://account.ubnt.com/register
• Hostname Enter the outgoing (SMTP) mail server Follow the on-screen instructions to set up an account.
name.
• Enable Cloud Access Click to save changes.
Cloud Access Settings > Maintenance

If the login for cloud access is configured, then the Cloud (Available for the superadmin only.) The Maintenance
Access screen will appear: screen contains administrative options, so you can
customize logs, manage system backups, and download
configuration information to assist in support issues.
If your UniFi Controller is running on a UniFi Cloud Key,
you can use the Maintenance tab to upgrade the UniFi
Cloud Key firmware, upgrade the UniFi Controller software
located on the UniFi Cloud Key, reboot the UniFi Cloud
Key, power it off, or reset it to factory defaults.
Enable Cloud Access Click to enable or disable cloud

access.
Status Displays “Connected” if cloud access is active.
Configured for Displays the username or email address
of your UBNT account.
Disable User Cloud Access (Available if you are a site
admin.) Click to disable cloud access and remove the
cloud login credentials.
Server Information
Disable and Remove Cloud Access (Available if you are Current Version Displays the software version.
a super-admin.) Click to disable cloud access and remove
the cloud login credentials. Services
Log Level You can customize the support information
Note: Enabling or disabling cloud access will affect
that is collected:
cloud access for all admins on that UniFi Controller.
• Device Select the level of severity required to trigger
device log entries: Normal, More, or Debug. The default
is Normal.
• Mgmt Select the level of severity required to trigger
management log entries: Normal, More, or Debug. The
default is Normal.
• System Select the level of severity required to trigger
system log entries: Normal, More, or Debug. The
default is Normal.
Historical Data Retention Select the time duration of
the historical data retention: 7 days, 30 days, 60 days,
Apply Changes Click to save changes. 90 days, 180 days, 365 days, or Disabled. The default is
Reset Click to cancel changes. Disabled. Then click Apply.
• Compact Database Click to optimize disk usage by
freeing up pre-allocated disk space. There may be
service interruptions during the process. Click Confirm
to continue.

• Conn Monitor Displays the status of the Uplink

Connectivity Monitor feature, which is configured in
“Settings > Site” on page 20.
• Cloud Access Displays the status of the Cloud Access
feature.
• Current Site Displays the name of the current site.
• Networks Displays the name(s) of the current
network(s).
• Wireless Networks Displays the name(s) of the current
wireless networks.
• Guest Portal Displays the status of the Guest Portal
feature, which configured in “Settings > Guest Control”
on page 27.
• Authentication Displays the type of authentication
required for guest access, which configured in “Settings
> Guest Control” on page 27.
• Expiration Displays the period of time before a guest
login expires, which configured in “Settings > Guest
Control” on page 27.
Backup • Landing Page Displays the type of landing page for
guest access, which configured in “Settings > Guest
Backup Data Retention Select the time duration of the
Control” on page 27.
backup data retention: 7 days, 30 days, 60 days, 90 days,
180 days, 365 days, or All time. The default is 7 days. • Portal Customization Displays the status of the Portal
Customization feature, which configured in “Portal
Download Backup Click this option to download a file
Customization” on page 29.
that contains all of your settings and data retained for the
duration you specify, so you can restore them later if you • Close Click Close to exit this screen.
choose. • Download Click Download to download a screenshot
Restore in .png format.
Browse Click Choose File to select a backup file that Network Config
you’ve already downloaded. Follow the on-screen
instructions to restore settings from the selected file.
System Config Click Show System Config to view
configuration settings. The System Config screen appears.
Support Info
• Name Displays the name of the local wired network.
Download Click this option to download a file to your
• Purpose Displays a description of this network.
computer with information about your configuration. You
can email this file to our support team. • Subnet Displays the IP address and prefix size.
System Config • DHCP Server Displays the status of the DHCP server
feature.
• DHCP Range Displays the range of available IP
addresses.
• DHCP Name Server Displays the IP address of the DNS
server.
• DHCP WINS Server Displays the IP address of the WINS
• Network Config Click Network Config to view the
server.
network configuration settings.
• DHCP Lease Time Displays the lease time for any
• Version Displays the software version.
assigned IP address.
• DPI Displays the status of the DPI (Deep Packet
• IGMP Snooping Displays the status of the IGMP
Inspection) feature, which is configured in “Settings >
Snooping feature.
Site” on page 20.
• Close Click Close to exit this screen.
• Download Click Download to download a screenshot
in .png format.
Cloud Key Firmware Cloud Key Operations

The Cloud Key Firmware section is available if you are using Restart Cloud Key Click this option to powercycle the
a UniFi Cloud Key. UniFi Cloud Key.
Shut Down Cloud Key Click this option to turn off the
UniFi Cloud Key.
Reset Cloud Key Click this option to reset the UniFi Cloud
Key to its factory default settings. This option will reboot
the UniFi Cloud Key, and all factory default settings will be
restored.
37 for more information) before resetting the
UniFi Cloud Key to its defaults.
Chat with Us
Click to open a window for online chat suport.
Current Version Displays the version number of the UniFi

Cloud Key firmware. Click Check for Update to see if there
is a newer firmware version. If there is, then you can follow
the on-screen instructions to upgrade now.
Available Version If there is an available update, then
the available firmware version number is displayed. Click
Apply Update to upgrade the firmware.
Status Displays the current status, Up to Date or Update
Available.
Cloud Key Controller
The Cloud Key Controller section is available if you are
using a UniFi Cloud Key.
Current Version Displays the version number of the UniFi
Controller software. Click Check for Update to see if there
is a newer software version. If there is, then you can follow
the on-screen instructions to upgrade now.
Available Update If there is an available update, then
the available software version number is displayed. Click
Apply Update to upgrade the software.
Status Displays the current status, Up to Date or Update
Available.

UniFi Controller User Guide Chapter 4: Dashboard
Chapter 4: Dashboard Red The Speed Test is not available because it requires an
active UniFi Security Gateway.
The Dashboard screen provides a visual representation of Status information Place your mouse over the Latency or
your network’s status. Basic information is provided for Throughput monitor to display the following:
each node:
WWW
• Latency
Current status information is displayed.
• Throughput
• “WAN” on page 40 provider’s gateway.
• “LAN” on page 40 • DNS Displays the IP addresses of the Domain Name
• “WLAN” on page 41 System (DNS) servers.
• IP Displays the Internet IP address of the UniFi Security
Latency Gateway.
The latency value from the latest Speed Test is displayed. • Uptime Displays the length of time the Internet
The monitor is color-coded to indicate status: connection has been active.
Black A UniFi Security Gateway is active, and the Speed • Latency Displays the amount of time it takes a packet
Test is available. to travel from the UniFi Security Gateway to the service
Red The Speed Test is not available because it requires an provider’s gateway.
active UniFi Security Gateway. • Up Displays the upload rate of your Internet
Throughput connection.
The throughput value from the latest Speed Test is • Down Displays the download rate of your Internet
displayed. The monitor is color-coded to indicate status: connection.
Black A UniFi Security Gateway is active, and the Speed

Test is available.

Chapter 4: Dashboard UniFi Controller User Guide
Speed Test WAN

Results from the latest Speed Test are displayed. The basic details of the UniFi Security Gateway are
• Last Run Displays the duration of time since the last displayed.
Speed Test.
• Latency Displays the amount of time it takes a packet
to travel from the UniFi Security Gateway to the service
• Up Displays the upload speed.
• Down Displays the download speed.
The monitor is color-coded to indicate status:
Green The WAN connection is active.
Red The WAN connection is inactive.
Active Devices Displays the number of Gateway devices
adopted and active.
Inactive Displays the number of Gateway devices
adopted but not active.
Pending Displays the number of Gateway devices
pending adoption.
Status information Place your mouse over the monitor
to display the following:
• LAN IP Displays the local IP address of the UniFi
Security Gateway.
Speed Test Click the monitor to run the Speed Test.
• Clients Displays the total number of local clients.
• Up Displays the upload rate of your Internet
connection.
• Down Displays the download rate of your Internet
connection.
After the Speed Test is complete, the following will be

displayed:
• Latency, duration of the average Ping round-trip time
• Download speed
• Upload speed
LAN
The basic details of the wired network(s) are displayed.

Green The wired network is active.
• Run Speed Test Click to run the test again. Red The wired network is inactive.
• Close Click to exit the Speed Test. Active Devices Displays the number of wired devices
adopted and active.
Inactive Displays the number of wired devices adopted
but not active.

Pending Displays the number of wired devices pending

adoption.
Status information Place your mouse over the monitor
• Gateway Displays the Internet IP address of the UniFi
Security Gateway.
• Users Displays the number of clients connected to the
wired network. Download Throughput & Latency
• Guests Displays the number of clients connected to the The historical chart displays the download traffic in terms
guest wired network. of throughput and latency over a 24-hour period.
• Switches Displays the number of UniFi Switches
Note: A UniFi Security Gateway must be active to
managed on this site.
enable this chart.
• Down Displays the download rate of the wired
network(s).
• Up Displays the upload rate of the wired network(s).
Avg/Max Throughput Average throughput is displayed

as a dark gray bar. Maximum throughput is displayed as a
light gray bar.
Latency Latency is displayed as a blue line.
Status information Place your mouse over a specific
point to display the following about a date and time:
WLAN • Avg/Max Throughput Displays the average and
The basic details of the wireless network(s) are displayed. maximum throughput values.
• Latency Displays the latency value.
Upload Throughput & Latency

The historical chart displays the upload traffic in terms of
throughput and latency over a 24-hour period.
Note: A UniFi Security Gateway must be active to
enable this chart.
Green The wireless network is active.
Red The wireless network is inactive.
Active Devices Displays the number of APs adopted and
active.
Inactive Displays the number of APs adopted but not
Avg/Max Throughput Average throughput is displayed
active.
as a dark gray bar. Maximum throughput is displayed as a
Pending Displays the number of APs pending adoption. light gray bar.
Status information Place your mouse over the monitor Latency Latency is displayed as a blue line.
• Users Displays the number of clients connected to the point to display the following about a date and time:
primary wireless network(s).
• Avg/Max Throughput Displays the average and
• Guests Displays the number of clients connected to the maximum throughput values.
guest wireless network(s).
• Latency Displays the latency value.
• APs Displays the number of APs managed on this site.
• Down Displays the download rate of the wireless
network(s).
• Up Displays the upload rate of the wireless network(s).

Devices on 2.4 GHz Channel WLAN Displays the number of wireless devices.
The 2.4 GHz Channel Occupancy Chart displays the Status information Place your mouse over a specific
channel use of the 2.4 GHz devices. device category to display the device models and their
quantities.
Note: At least one 2.4 GHz UniFi AP must be active
to enable this chart. Clients
Network clients are displayed.
Note: The DPI feature must be enabled to display
client information.
1-11 Each device is displayed as a blue square in its

channel.
channel to display the number of devices using that
channel.
Devices on 5 GHz Channel

The 5 GHz Channel Occupancy Chart displays the channel Traffic Displays the total number devices and a
use of the 5 GHz devices. color‑coded breakdown of the device types.
Ubiquiti Displays the number of Ubiquiti clients.
Note: At least one 5 GHz UniFi AP must be active to
enable this chart. (Various) Displays the number of clients that belong in
each of the remaining client categories.
Other Displays the number of clients that don’t belong in
the aforementioned categories.
client category to display the client category name.
Deep Packet Inspection

Deep Packet Inspection (DPI) is more advanced than
conventional Stateful Packet Inspection (SPI) filtering for
traffic analysis. Ubiquiti’s proprietary DPI engine includes
(Channels) Each device is displayed as a blue square in its the latest application identification signatures to track
channel. which applications (and IP addresses) are using the most
bandwidth.
channel to display the number of devices using that The DPI feature requires the following:
channel. • A UniFi Security Gateway must be active to enable this
feature.
Devices • DPI must enabled on the Settings > Site screen. See
UniFi devices are displayed. “Settings > Site” on page 20 for more information.
Traffic Displays the total amount of traffic and a color-

Traffic Displays the total number devices and a coded breakdown of the traffic types.
color‑coded breakdown of the device types. Streaming Media Displays the amount of data that is
WAN Displays the number of gateway devices. identified as streaming media.
LAN Displays the number of wired devices.

Network Protocols Displays the amount of data that is

identified as network protocol traffic.
Web / Web 2.0 Displays the amount of data that is
identified as web-related traffic.
Security Update Displays the amount of data that is
identified as part of a security update.
Unknown Displays the amount of data that is
unidentified.
Other Displays the amount of data that doesn’t belong in
the aforementioned categories.
traffic category to display the traffic category name and
amount of data.


UniFi Controller User Guide Chapter 5: Map
Chapter 5: Map 2. Click Add a Map.
The UniFi Controller software allows you to upload custom

map images of your location(s) or use Google Maps™ for
a visual representation of your UniFi network. When you
initially launch the UniFi Controller application, a default
map is displayed. The legend at the bottom of the map 3. The default is Google Maps. Click Upload Image.
shows the scale of the map.
Adding Custom Maps

To add a custom map, you must first create the image
using an illustration, image editing, or blueprint
application that exports a file in .jpg, .gif, or .png
file format.
Once you’ve created the map, you can upload it to the
UniFi Controller software:
1. Click .

Chapter 5: Map UniFi Controller User Guide
4. Click Choose map image. Adding a Google Map

To add a Google Map to the UniFi Controller software
Map view:
1. Click .
5. Locate the file to use as a map (valid file formats are

.jpg, .gif, and .png) and then click Open. If you do not
want to upload a file, click Cancel.
2. Click Add a Map.
3. The default view is Map view, which looks like a street

map. Click Terrain to display geographic markers.
Use the tools to navigate the map or adjust the zoom
using the zoom control.
6. Enter a map name in the field provided and click Save. In the field provided, enter an address or the latitude
and longitude of a specific location. Then press Enter
Note: If the map is incorrect, click Select a different or Return.
map and try again.
7. Click Done.

You can also click Satellite for a bird’s-eye view. Click Status
Labels to display street and location names.
The device icon indicates the UniFi model (not all icons are
shown below):
UniFi AP Pro, UniFi AP AC Lite/LR/Pro

UniFi AP AC EDU
UniFi AP In-Wall
UniFi AP/AP LR
UniFi AP AC
UniFi AP AC Outdoor
UniFi AP Outdoor+
UniFi AP Outdoor5
Enter a map name in the field provided and click Save. UniFi Security Gateway
You can adjust
UniFi Security Gateway Pro
4. Click Done.
UniFi 24-Port Switch
Placing Devices on the Map UniFi 48-Port Switch
1. Click at the lower right.
UniFi VoIP Phone/Pro
2. Drag each device icon from the Unplaced Devices list to
the appropriate location on the map. UniFi VoIP Phone Executive
The LED color of the icon indicates the device status.
• Blue/Green Indicates the device is connected.
• Red/Orange Indicates the device is disconnected. A
disconnected icon also marks the device icon.
Device Options
Click a UniFi icon to reveal options. Click the UniFi icon
again to hide them.
Lock Lock the device icon to its current location.

Details Display the Details screen. For more
information, go to the appropriate chapter:
The device icon will appear in the area that you placed it. • “UniFi Security Gateway Details” on page 77
Statistics (Available for the UAP‑AC‑LITE,
UAP‑AC‑LR, UAP‑AC‑PRO, and UAP‑AC‑EDU only.)
Displays the RF Environment screen. For more
information, go to “RF Environment” on page
98.
Remove Remove the device icon from its location.

Map Display Options Details Displays the applicable information:

MAC address, transmit/receive channel(s), number of users
(Map) If multiple maps have been uploaded, you can connected, and number of guests connected.
select which map you want to view using this option.
You can apply one of the following filters:

• 2G Devices Displays the 2.4 GHz devices.
• 5G Devices Displays the 5 GHz devices.
Coverage Displays a visual representation of the wireless

range covered by any APs.
• 2G Coverage Displays the coverage by 2.4 GHz devices.
• 5G Coverage Displays the coverage by 5 GHz devices.
-- __ dBm You can change the receiver sensitivity value
for more accurate coverage results. The default is
-90 dBm.
Each device is displayed with its name. If no custom label

is applied, the device’s MAC address will be displayed.
To change a name applied to a device, refer to Alias in the
appropriate section:
• “UniFi Security Gateway – Configuration” on page
79
• “UniFi Switch – Configuration” on page 89
• “UniFi Access Point – Configuration” on page 100
You can apply one of the following display options:
• Details Topology Displays a visual representation of the network
• Coverage configuration and connections between any APs. A
• Topology dashed line will indicate the wirelessly connected AP and
its uplink to a wired AP, even if the wirelessly connected
AP is isolated.

Configure Maps Click to add maps or edit

the current map(s).
The left side of the map offers the following options:
Zoom Slider Use to zoom the map detail in and

out.
Unplaced Devices Drag each device icon from the
Unplaced Devices list to the appropriate location on
the map.
Set Map Scale Use this option to define the scale
of the map. You will draw a line and define the
distance that the line represents.
Setting the Map Scale

1. Click the set map scale button.
2. Click and hold to draw a line in the area that you want
to use to set the scale of the map. If you need to redraw
the line, just click and hold again to draw a new line.
3. Enter the distance that the line represents in the

Distance field. By default, the distance is specified in
meters but you can switch to feet using the drop-down
menu on the right. Click Set Scale.
The legend at the bottom of the map shows the new scale
of the map.


UniFi Controller User Guide Chapter 6: Devices
Chapter 6: Devices If there is more than one page of entries to display, click
the navigation controls or page numbers at the bottom
The Devices screen displays a list of UniFi devices right of the screen to display different pages.
discovered by the UniFi Controller. You can click any of the Search Enter the text you want to search
column headers to change the list order. for. Simply begin typing; there is no need to press Enter.
You can apply one of the following primary filters: (sort) You can click any column to sort the displayed list.
• All Displays all UniFi devices. The selected column displays or to indicate ascending
or descending order.
• Gateway/Switches Displays all UniFi Security Gateways
and Switches. The icon column sorts by state, and for connected devices
it also sorts by device type. This is the order:
• APs Displays all UniFi APs.
• Connected Gateway
• Phones Displays all UniFi VoIP Phones.
• Connected Switch
If the APs filter is applied, then another filter is available:
• Connected AP
• Overview Displays the number of clients, amount
of data downloaded, amount of data uploaded, and • Connected Phone
channel setting. • Any device that is being upgraded or provisioned
• Config Displays the WLAN and radio settings for the • Any device that is being adopted or is restarting
2.4 GHz and 5 GHz radio bands. • Any device that is pending
• Performance Displays the number of 2.4 GHz and • Any device that is disconnected or in an error state
5 GHz clients, overall transmit rate, overall receive rate,
After this sorting is applied, the sort order uses
transmit rates in the 2.4 GHz and 5 GHz radio bands, and
alphabetical order according to the device name.
channel setting.
Items per page Select how many results are displayed Customize Columns Each primary filter: All,
per page: 10, 50, 100, or 200. Gateway/Switches, APs, or Phones applies a default set of
columns to display. If you enable the Customize Columns
option, then the primary filter no longer changes the
columns.

Chapter 6: Devices UniFi Controller User Guide
The very first time you enable the Customize Columns -- AP Performance The Device Name, IP Address, Status,
option, the UniFi Controller software will detect which 2G Clients, 5G Clients, TX, RX, TX 2G, TX 5G, and Channel
columns are currently visible and remember your columns are displayed.
selection. For example: -- All columns The Device Name, MAC Address, IP
1. Enable the Customize Columns option on the APs > Address, Status, Model, Version, Uptime, Clients, Down,
Performance screen. WLAN2G, WLAN5G, Radio2G, Radio5G, 2G Clients, 5G
2. Disable customization. Clients, TX, RX, TX 2G, TX 5G, and Channel columns are
displayed.
3. Apply the Gateway/Switches filter.
4. Enable the Customize Columns option again.
5. The columns of the APs > Performance screen will be
displayed.
Click to customize the columns used for display.
Select Customize columns.
All
All UniFi device types are displayed.
(icon) Displays the icon corresponding to the UniFi device
(not all icons are shown below):

You can select additional columns for display.
UniFi AP AC EDU
• Reset columns to Click the drop-down at the bottom
of the Customize columns screen to display the Reset UniFi AP In-Wall
columns to ... options. The option you select will apply UniFi AP/AP LR
no matter which primary filter: All, Gateway/Switches,
APs, or Phones you select. This resets the columns but UniFi AP AC
the UniFi Controller software will not remember your UniFi AP AC Outdoor
selection.
UniFi AP Outdoor+
-- Default The Device Name, IP Address, Status, Model,
Version, and Uptime columns are displayed. UniFi AP Outdoor5
-- Gateway/Switches The Device Name, IP Address, UniFi Security Gateway
Status, Model, Down, and Up columns are displayed.
UniFi Security Gateway Pro
-- AP Overview The Device Name, IP Address, Status,
Model, Clients, Down, Up, and Channel columns are UniFi 24-Port Switch
displayed.
UniFi 48-Port Switch
-- AP Config The Device Name, Status, Version, WLAN2G,
WLAN5G, Radio2G, and Radio5G columns are UniFi VoIP Phone/Pro
displayed. UniFi VoIP Phone Executive

If displayed, the LED color of the device icon indicates the Gateway/Switches
device status.
All UniFi Gateway and Switch devices are displayed.
• Blue/Green Indicates the device is connected.
• Gray Indicates the device is pending approval.
• Red/Orange Indicates the device is disconnected or
not managed by this site (Pending Approval or Managed
by Other).
Device Name Displays the hostname, alias, or MAC
address of the UniFi device. You can click the name to
get additional details. For more information, see the
appropriate chapter:
• “UniFi Security Gateway Details” on page 77
IP Address Displays the IP address used by the UniFi (icon) Displays the icon corresponding to the UniFi device
device. (not all icons are shown below):
Status Indicates the device status: Connected,
UniFi Security Gateway
Disconnected, Pending Approval, Adopting, Upgrading,
Managed by Other, or Isolated (APs only). UniFi Security Gateway Pro
Only the super admin – not any site admin – can view UniFi 24-Port Switch
devices that are Pending Approval and then adopt them on
the UniFi Controller. UniFi 48-Port Switch
Note: The super admin account was created during The LED color of the device icon indicates the device
the initial installation; for more information, see status.
“Configuring the UniFi Controller Software” on • Blue Indicates the device is connected.
page 2. • Gray Indicates the device is pending approval.
Model Displays the model name of the UniFi device.
• Red Indicates the device is disconnected or not
Version Displays the version number of the UniFi device’s managed by this site (Pending Approval or Managed by
firmware. Other).
Uptime Displays the duration of time the UniFi device has Device Name Displays the hostname, alias, or MAC
been running. address of the UniFi device. You can click the name to
Actions Click a button to perform the desired action: get additional details. For more information, see the
appropriate chapter:
• Locate For most devices, click to flash the LED
on the physical device and the device’s icon on the • “UniFi Security Gateway Details” on page 77
Map tab so you can locate it. The LED will flash until the • “UniFi Switch Details” on page 85
Locate button is clicked again. (The icon on the Map tab
IP Address Displays the IP address used by the UniFi
will flash three times and stop.)
device.
If the device is a Phone, then click to ring the
Phone and flash the Phone’s icon on the Map tab so you
Disconnected, Pending Approval, Adopting, Upgrading, or
can locate it. The Phone will ring until you click Locate
Managed by Other.
again. (The icon on the Map tab will flash three times
and stop.) Only the super admin – not any site admin – can view
• Restart Click to restart the selected device.
• Upgrade If a software upgrade is available for the
device, click to install the latest UniFi firmware Note: The super admin account was created during
on the device. The Status will appear as Upgrading until the initial installation; for more information, see
the process is complete and the device reconnects to “Configuring the UniFi Controller Software” on
the UniFi Controller software. page 2.
• Adopt Click to adopt a device that appears as
Pending Approval for its status. The Status will appear as Down Displays the total amount of data downloaded by
Adopting until the device is connected. the UniFi device.

Up Displays the total amount of data uploaded by (icon) Displays the icon corresponding to the AP model
the UniFi device. (not all icons are shown below):
• Locate Click to flash the Status LED on the
Gateway/Switch and its icon on the Map tab so you can UniFi AP AC EDU
locate it. The LED will flash until the Locate button is UniFi AP In-Wall
clicked again. (The icon on the Map tab will flash three
times and stop.) UniFi AP/AP LR
• Restart Click to restart the selected device. UniFi AP AC
• Upgrade If a software upgrade is available for the UniFi AP AC Outdoor
device, click to install the latest UniFi firmware
on the device. The Status will appear as Upgrading until UniFi AP Outdoor+
the process is complete and the device reconnects to UniFi AP Outdoor5
the UniFi Controller software.
The LED color of the icon indicates the device status.
• Adopt Click to adopt a device that appears as
Pending Approval for its status. The Status will appear as • Blue/Green Indicates the device is connected.
Adopting until the device is connected. • Gray Indicates the device is pending approval.
APs • Red/Orange Indicates the device is disconnected or

You can apply one of the following filters to display by Other).
different status information:
• Overview Displays the number of clients, amount address of the AP. You can click the name to get additional
of data downloaded, amount of data uploaded, and details; see “UniFi Access Point Details” on page 95
channel setting. for more information.
• Performance Displays the number of 2.4 and 5 GHz IP Address Displays the IP address of the AP.
clients, overall transmit rate, overall receive rate, 2.4 and
5 GHz transmit rates, and channel setting. Status Displays the connection status.
• Config Displays the WLAN and radio settings for the • Connected The AP is physically wired to the network.
2.4 GHz and 5 GHz radio bands. • Connected (100 FDX) The AP is physically wired to the
On any sub-tab, you can initiate a rolling upgrade of the network at 100 Mbps in full-duplex mode.
firmware for all APs. • Connected (wireless) The AP is wirelessly uplinked to a
Start Rolling Upgrade (Available if any AP has an physically wired AP.
upgrade available.) Click START ROLLING UPGRADE to begin • Disconnected The AP is unreachable by the UniFi
automatically upgrading APs, one by one, except for Controller software.
wirelessly uplinked APs, which are intentionally excluded • Isolated A managed AP is unable to locate its uplink.
from upgrading.
• Managed by Other The AP is not in the default state
Overview but it is not controlled by the UniFi Controller.
• Pending Approval The AP is in the default state and is
available for adoption.
devices that are Pending Approval and then adopt them
on the UniFi Controller.
Note: The super admin account was created
during the initial installation; for more
information, see “Configuring the UniFi
Controller Software” on page 2.
Clients Displays the number of clients connected to
the AP.
Down Displays the total amount of data downloaded by
the AP.

Up Displays the total amount of data uploaded by the AP. Device Name Displays the hostname, alias, or MAC
Channel Displays the transmit/receive channel being address of the AP. You can click the name to get additional
used by the AP. The radio band is represented as (ng) for details; see “UniFi Access Point Details” on page 95
2.4 GHz and (na)/(ac) for 5 GHz. for more information.
Actions Click a button to perform the desired action: IP Address Displays the IP address of the AP.
• Locate Click to flash the LED on the AP and the Status Displays the connection status.
AP’s icon on the Map tab so you can locate it. The LED • Connected The AP is physically wired to the network.
will flash until the Locate button is clicked again. (The • Connected (100 FDX) The AP is physically wired to the
icon on the Map tab will flash three times and stop.) network at 100 Mbps in full-duplex mode.
• Restart Click to restart the selected device. • Connected (wireless) The AP is wirelessly uplinked to a
• Upgrade If a software upgrade is available for the physically wired AP.
device, click to install the latest UniFi firmware • Disconnected The AP is unreachable by the UniFi
on the device. The Status will appear as Upgrading until Controller software.
the process is complete and the device reconnects to
the UniFi Controller software. • Isolated A managed AP is unable to locate its uplink.
• Adopt Click to adopt a device that appears as • Managed by Other The AP is not in the default state
Pending Approval for its status. The Status will appear as but it is not controlled by the UniFi Controller.
Adopting until the device is connected. • Pending Approval The AP is in the default state and is
Performance
2G Clients Displays the number of clients connected to
the AP using the 2.4 GHz band.
5G Clients Displays the number of clients connected to
the AP using the 5 GHz band.
TX Displays the overall TX (transmit) rate.
(icon) Displays the icon corresponding to the AP model RX Displays the overall RX (receive) rate.
(not all icons are shown below): TX 2G Displays the overall TX rate for the 2.4 GHz radio
band. The different colors represent different types of
UniFi AP Pro, UniFi AP AC Lite/LR/Pro packet activity:
UniFi AP AC EDU
Color Packet Activity
UniFi AP In-Wall
Packets sent
UniFi AP/AP LR Packets retried
UniFi AP AC Packets not sent due to likely interference
UniFi AP AC Outdoor TX 5G Displays the overall TX rate for the 5 GHz radio
UniFi AP Outdoor+ band. The different colors represent different types of
packet activity:
UniFi AP Outdoor5
The LED color of the icon indicates the device status. Color Packet Activity
• Blue/Green Indicates the device is connected. Packets sent

Packets retried
• Gray Indicates the device is pending approval.
Packets not sent due to likely interference
• Red/Orange Indicates the device is disconnected or
by Other).

Channel Displays the transmit/receive channel being Device Name Displays the hostname, alias, or MAC
used by the AP. The radio band is represented as (ng) for address of the AP. You can click the name to get additional
2.4 GHz and (na)/(ac) for 5 GHz. details; see “UniFi Access Point Details” on page 95
Actions Click a button to perform the desired action: for more information.
• Locate Click to flash the LED on the AP and the Status Displays the connection status.
AP’s icon on the Map tab so you can locate it. The LED • Connected The AP is physically wired to the network.
will flash until the Locate button is clicked again. (The • Connected (100 FDX) The AP is physically wired to the
icon on the Map tab will flash three times and stop.) network at 100 Mbps in full-duplex mode.
• Restart Click to restart the selected device. • Connected (wireless) The AP is wirelessly uplinked to a
• Upgrade If a software upgrade is available for the physically wired AP.
device, click to install the latest UniFi firmware • Disconnected The AP is unreachable by the UniFi
on the device. The Status will appear as Upgrading until Controller software.
the UniFi Controller software. • Isolated A managed AP is unable to locate its uplink.
• Adopt Click to adopt a device that appears as • Managed by Other The AP is not in the default state
Pending Approval for its status. The Status will appear as but it is not controlled by the UniFi Controller.
Adopting until the device is connected. • Pending Approval The AP is in the default state and is
Config
Version Displays the version number of the UniFi AP’s
firmware.
WLAN 2G Displays the name of the WLAN group using
the 2.4 GHz radio band.
WLAN 5G Displays the name of the WLAN group using
the 5 GHz radio band.
(icon) Displays the icon corresponding to the AP model
(not all icons are shown below): Radio 2G Displays the channel and TX power settings
used in the 2.4 GHz radio band.
UniFi AP Pro, UniFi AP AC Lite/LR/Pro Radio 5G Displays the channel and TX power settings
UniFi AP AC EDU used in the 5 GHz radio band.
UniFi AP In-Wall
• Locate Click to flash the LED on the AP and the
UniFi AP/AP LR AP’s icon on the Map tab so you can locate it. The LED
UniFi AP AC will flash until the Locate button is clicked again. (The
icon on the Map tab will flash three times and stop.)
UniFi AP AC Outdoor
UniFi AP Outdoor+
UniFi AP Outdoor5 device, click to install the latest UniFi firmware
on the device. The Status will appear as Upgrading until
The LED color of the icon indicates the device status. the process is complete and the device reconnects to
• Blue/Green Indicates the device is connected. the UniFi Controller software.
• Gray Indicates the device is pending approval. • Adopt Click to adopt a device that appears as
• Red/Orange Indicates the device is disconnected or Pending Approval for its status. The Status will appear as
not managed by this site (Pending Approval or Managed Adopting until the device is connected.
by Other).

Phones • Adopt Click to adopt a device that appears as

Pending Approval for its status. The Status will appear as
Important: For management of the UniFi VoIP Adopting until the device is connected.
Phones, please download the UniFi VoIP Controller
here: downloads.ubnt.com/unifi
(icon) Displays the icon corresponding to the Phone (not

all icons are shown below):
UniFi VoIP Phone/Pro

UniFi VoIP Phone Executive
address of the Phone. You can click the name to get
additional details; see “UniFi VoIP Phone Details” on
IP Address Displays the IP address used by the Phone.
Disconnected, Pending Approval, Adopting, Upgrading, or
Managed by Other.
Note: The super admin account was created during
the initial installation; for more information, see
“Configuring the UniFi Controller Software” on
page 2.
Model Displays the model name of the Phone.
Version Displays the version number of the Phone’s
firmware.
Uptime Displays the duration of time the Phone has been
running.
• Locate Click to ring the Phone and flash the
Phone’s icon on the Map tab so you can locate it. The
Phone will ring until you click Locate again. (The icon on
the Map tab will flash three times and stop.)
device, click to install the latest UniFi firmware
on the device. The Status will appear as Upgrading until
the UniFi Controller software.


UniFi Controller User Guide Chapter 7: Clients
Chapter 7: Clients (sort) You can click any column to sort the displayed list.
The selected column displays or to indicate ascending
The Clients screen displays a list of network clients. You can
click any of the column headers to change the list order. The icon column sorts by state, and for connected devices
it also sorts by device type. This is the order:
• Connected wireless user
• All Displays all clients, regardless of connection type.
• Connected wireless guest
• Wireless Displays all wireless clients.
• Connected wired user
• Wired Displays all wired clients.
• Connected wired guest
A secondary filter is available:
After this sorting is applied, the sort order uses
• All Displays all users and guests.
alphabetical order according to the client name.
• Users Only displays users.
Customize Columns Each primary filter: All, Wireless, or
• Guests Only displays guests. Wired applies a default set of columns to display. If you
Items per page Select how many results are displayed enable the Customize Columns option, then the primary
per page: 10, 50, 100, or 200. filter no longer changes the columns.
The columns of information vary depending on which Click to customize the columns used for display.
primary filter (All, Wireless, or Wired) is applied.
If there is more than one page of entries to display, click
right of the screen to display different pages. Select Customize columns.
Search Enter the text you want to search
for. Simply begin typing; there is no need to press Enter.

Chapter 7: Clients UniFi Controller User Guide
• Signal Displays the signal strength level and signal

type.
• TX Rate Displays the overall TX (transmit) rate.
• RX Rate Displays the overall RX (receive) rate.
• Activity Displays the relative level of activity for each
client.
• Down Displays the total amount of data downloaded
by the client.
• Up Displays the total amount of data uploaded by
the client.
• Uptime Displays the amount of time the client has
been connected for this session.
All
You can select additional columns for display. Options (icon) Displays the icon corresponding to a wireless or
include the following: wired client:
• Name Displays the hostname, alias, or MAC address wireless user
of the connected client. You can click the name to get
additional details; refer to “Chapter 7: Clients” on page wireless guest
59 for more information. wired user
• Hostname Displays the hostname of the connected
wired guest
client.
• MAC Address Displays the MAC address of the Name Displays the hostname, alias, or MAC address of the
connected client. connected client. You can click the name to get additional
details; refer to “Client Details” on page 109 for more
• IP Address Displays the IP address used by the client.
information.
• 802.1x Identity Displays the identity used for 802.1x
IP Address Displays the IP address used by the client.
authentication.
Connection Indicates which local network is used. If
• 802.1x VLAN Displays the VLAN (Virtual Local Area
the connection is wireless, then this displays the wireless
Network) used for 802.1x authentication.
network name or SSID.
• Status Displays Authorized for all authorized guests or
AP/Port Indicates which AP or switch port is used.
Pending for guests pending authorization.
Activity Displays the relative level of activity for each
• Network Indicates which local network is used.
client.
• AP/Port For wireless clients, displays the name of the
connected AP or port. You can click the name to get
the client.
additional details; refer to “UniFi Access Point Details”
on page 95 for more information. Up Displays the total amount of data uploaded by
the client.
For wired clients, displays the name of the network
device and port number used by the client. You can Uptime Displays the amount of time the client has been
click the name to get additional details; refer to “UniFi connected for this session.
Switch Details” on page 85 for more information. Actions Click a button to perform the desired action:
• Channel Displays the channel used. • Block Click BLOCK to block this client from accessing
• PHY Mode Displays the wireless standard and the network. Click UNBLOCK to unblock this client.
frequency band used by the signal. Displays a leaf • Reconnect Click RECONNECT to reconnect a wireless
icon if the device uses power save mode. client. You can click RECONNECT to kick out a client,
• 11na (5 GHz) which usually reconnects back quickly; this is useful for
troubleshooting or resolving a problematic wireless
• 11ac (5 GHz)
connection.
• 11ng (2.4 GHz)
• Unauthorize/Authorize (Available for Guests only.)
• 11b (2.4 GHz) Click UNAUTHORIZE to remove authorization of guest access
and disconnect the guest, or click AUTHORIZE for guests
pending authorization.

UniFi Controller User Guide Chapter 7: Clients
Wireless Down Displays the total amount of data downloaded by

the client.
Up Displays the total amount of data uploaded by
the client.
Uptime Displays the amount of time the client has been
connected for this session.
• Block Click BLOCK to block this client from accessing
the network. Click UNBLOCK to unblock this client.
• Reconnect Click RECONNECT to reconnect a wireless
client. You can click RECONNECT to kick out a client,
which usually reconnects back quickly; this is useful for
connection.
Frequency band If the Wireless filter is applied, then the
Frequency band filter is available: • Unauthorize/Authorize (Available for Guests only.)
Click UNAUTHORIZE to remove authorization of guest access
• All Displays all wireless clients.
• 2G Only displays 2.4 GHz clients. pending authorization.
• 5G Only displays 5 GHz clients.
Wired
AP Select the AP whose clients you want displayed. Each
option in the drop-down list also indicates the number of
wireless clients in parentheses.
(icon) Displays the icon corresponding to a wireless client:
wireless user
wireless guest
Name Displays the hostname, alias, or MAC address of the
connected client. You can click the name to get additional
information.
IP Address Displays the IP address used by the client.
Status (Displayed when the Guests filter is applied.) Network If the Wired filter is applied, then the Network
Displays Authorized for all authorized guests or Pending for filter is available. Each option in the drop-down list also
guests pending authorization. indicates the number of wired clients in parentheses.
WLAN Displays the name of the wireless network. • All Displays all wired clients.
AP/Port Displays the name of the connected AP. You • (name) Select the network whose clients you want
can click the name to get additional details; refer to displayed.
“UniFi Access Point Details” on page 95 for more
(icon) Displays the icon corresponding to a wired client:
information.
Channel Displays the channel used. wired user
Phy Mode Displays the wireless standard and frequency wired guest
band used by the signal. Displays a leaf icon if the
device uses power save mode. Name Displays the hostname, alias, or MAC address of the
• 11na (5 GHz)
• 11ac (5 GHz) information.
• 11ng (2.4 GHz) IP Address Displays the IP address used by the client.
• 11b (2.4 GHz) Network Indicates which local network is used.
Signal Displays the signal strength level and signal type. AP/Port Displays the name of the network device and
Activity Displays the relative level of activity for each port number used by the client. You can click the name to
client. get additional details; refer to “UniFi Switch Details” on

Chapter 7: Clients UniFi Controller User Guide
Activity Displays the relative level of activity for each

client.
the client.
the client.
Uptime Displays the amount of time the client has been
connected for this session.
pending authorization.

UniFi Controller User Guide Chapter 8: Statistics
Chapter 8: Statistics Overview

The Overview screen describes the usage by wireless
The Statistics screen provides a visual representation clients and UniFi Access Points.
of the clients and network traffic connected to your
managed UniFi network.
There are two views available:
• Overview The default view describes the wireless
clients and network traffic. Please refer to the next
column for more information.
• Traffic Stats (Available if you have a UniFi Security
Gateway with the DPI feature enabled.) The Traffic Stats
screen describes the network traffic by application
usage. Go to “Traffic Stats” on page 65 for more
information.
24 Hours The default view. Select Week or Month to

change the duration interval.
Date Click either arrow to change the date in one-day
increments.

Chapter 8: Statistics UniFi Controller User Guide
Click the date to display the calendar. You can select multiple APs for filtering. For example, if
you select a second AP:
• Calendar Click a specific date to display its statistics. A third graph that is color-coded to the additional AP
Click either arrow to change the calendar in one-month appears.
increments.
Filter You can view the number of clients and amount
of traffic by UniFi AP. The Filter drop-down list displays
managed UniFi APs by name or MAC address.
Click to view the drop-down list. Then click the
appropriate AP.
Clear Current Stats Reset the current statistics to

A second graph that is color-coded to the selected AP start over.
appears.
Clients (Total)
You can place your mouse over an hour or day to display # of Clients A visual pie chart represents the client
the number of clients and amount of data. distribution amongst the APs. Place the mouse cursor over
the chart for the number of clients per network.
Quick Look

UniFi Controller User Guide Chapter 8: Statistics
Most Active AP Recent Activities

The details of the most active Access Point are displayed: The details of recent network activities are displayed.
Name or MAC address You can click this link to open the
AP Details screen. See “UniFi Access Point Details” on
page 95 for additional information.
Download Displays the total amount of data downloaded
by the AP.
Upload Displays the total amount of data uploaded by
the AP. Clients In the graph, a dashed line displays the number of
clients connected during the selected time period. Place
Most Active Client the mouse cursor over an hour or day to display the exact
The details of the most active client in current use are number.
displayed:
Traffic In the graph, a solid line displays the network
Name or MAC address You can click this link to open the traffic during the selected time period. Place the mouse
Client Details screen. See “Client Details” on page 109 cursor over an hour or day to display the specific amount
for additional information. of data.
by the client. Traffic Stats
Upload Displays the total amount of data uploaded by (Available if you have a UniFi Security Gateway with the
the client. DPI feature enabled. Go to “Settings > Site” on page
20 for more information.) The Traffic Stats screen
All-Time Top Client describes the network traffic by application usage.
The details of the all-time, most active client are displayed: Deep Packet Inspection (DPI) is more advanced than
Name or MAC address You can click this link to open the conventional Stateful Packet Inspection (SPI) filtering for
Client Details screen. See “Client Details” on page 109 traffic analysis. Ubiquiti’s proprietary DPI engine includes
for additional information. the latest application identification signatures to track
which applications (and IP addresses) are using the most
Uptime Displays the duration of time the client has been
bandwidth.
connected.
by the client.
the client.
Current Usage: Top Access Points
The details of the most active Access Points in current use
are displayed.
# of Clients A pie chart represents the client distribution
on the most active Access Points. Place the mouse cursor
over the chart for the number of clients per specified AP.
Overall Traffic
Applications are organized by category, such as Streaming
Media, Web / Web 2.0, and Network Protocols. The total
amount of traffic is broken down by category.
Traffic A pie chart represents traffic on the most active Amount of Traffic A pie chart represents the traffic
Access Points. Place the mouse cursor over the chart for distribution by the most popular categories. Place the
the amount of traffic per specified AP. mouse cursor over the chart for the amount of traffic per
category.

Chapter 8: Statistics UniFi Controller User Guide
A list displays a comprehensive breakdown of the traffic by 2. Select a category. You can also enter a keyword in the
category. You can click any category to have it displayed Filter field; simply begin typing; there is no need to
with a detailed breakdown of the application usage within press Enter.
that category.
(Category)
The most popular categories are displayed with the
amount of traffic broken down further by application.
3. Click Save.
Amount of Traffic A pie chart represents the traffic
distribution by the most popular applications. Place the
mouse cursor over the chart for the amount of traffic per
application.
A list displays a comprehensive breakdown of the traffic
by application.
You can click to remove a category from display.
Add Category
To add a new category for display, follow these steps:
1. Click Add Category or the sign.

UniFi Controller User Guide Chapter 9: Insights
Chapter 9: Insights On any sub-tab, you can click any of the column headers
to change the list order.
The Insights screen displays different kinds of status If there is more than one page of entries to display, click
information. Eight filters are available: the navigation controls or page numbers at the bottom
• Known Clients Displays information about detected right of the screen to display different pages.
clients. Search Enter the text you want to search
• Neighboring Access Points Displays information about for. Simply begin typing; there is no need to press Enter.
wireless devices not managed by the UniFi Controller. (sort) You can click any column to sort the displayed list.
• Past Connections Displays information about previous The selected column displays or to indicate ascending
client connection sessions (for example, a client can or descending order.
have multiple sessions from different days). Customize Columns Each of these filters: Switch Stats,
• Past Guest Authorizations Displays information about Port Forward Stats, Dynamic DNS, Remote User VPN, and
the authorization of previous guest connections. AC‑EDU Streams, applies a default set of columns to
display. If you enable the Customize Columns option,
• Switch Stats Displays information about the status, then the selected columns are displayed.
ports, PoE, and traffic activity of the UniFi Switches.
Click to customize the columns used for display.
• Port Forward Stats Displays information about the
port forwarding entries used by the UniFi Security
Gateway.
• Dynamic DNS Displays information about the use of Select Customize columns.
DDNS services. The column options will vary depending on the filter. They
• Remote User VPN Displays information about the are described further in the following sections:
remote user VPN connections. • “Switch Stats” on page 70
• AC-EDU Streams Displays information about the • “Port Forward Stats” on page 73
streaming by the UniFi AC EDU Access Points.
• “Dynamic DNS” on page 74
These sub-tabs share common options:
• “Remote User VPN” on page 75
Items per page Select how many results are displayed
per page: 10, 50, 100, or 200. • “AC-EDU Streams” on page 75

Chapter 9: Insights UniFi Controller User Guide
Known Clients An additional filter is available:

• Blocked Only display blocked clients.
• Noted Only display clients whose configurations
include notes. (See “Wireless Client – Configuration”
on page 111 or “Wired Client – Configuration” on
page 112 for more information.)
• Static IP Only display clients using static IP addresses.
Name Displays the hostname, alias, or MAC address of the
details; see “Client Details” on page 109 for more
information.
Manufacturer Displays the name of the device
manufacturer.
Show Filter the results on the page based on the date the User/Guest Indicates whether the client is/was
client was last seen. Select last 24 hours, 3 days, 7 days, connected to a primary or guest network.
2 weeks, 30 days, 120 days, or All. Down Displays the total amount of data downloaded by
You can apply one of the following filters: the client.
• All Display all clients, regardless of connection type. Up Displays the total amount of data uploaded by
the client.
• Wireless Display all wireless clients.
Last Seen Displays the last date and time the client was
connected.
• Reconnect Click RECONNECT to reconnect a wireless
client. You can click RECONNECT to kick out a client,
which usually reconnects back quickly; this is useful for
connection.
• Wired Display all wired clients. pending authorization.
Neighboring Access Points
You can also apply one of the following filters:

• All Display all users and guests. Show Filter the results on the page based on the time
• User Only display users. the AP was last seen. Select last 24 hours, 3 days, 7 days,
2 weeks, 30 days, 120 days, or All.
• Guest Only display guests.
• All Displays all wireless APs.
• 2G Only displays 2.4 GHz APs.

• 5G Only displays 5 GHz APs. Name/MAC Address Displays the hostname, alias, or
Name/SSID Displays the name of the wireless network. MAC address of the connected client. You can click the
name to get additional details; see “Client Details” on
BSSID Displays the MAC address of the AP’s wireless page 109 for more information.
interface.
User/Guest Indicates whether the client is/was
Channel Displays the channel setting that the AP was connected to a primary or guest network.
detected on.
Associated Displays the date and time the client first
Security Displays the security status indicating whether connected.
encryption is used.
Duration Displays the length of time the client was
Manufacturer Displays the name of the AP manufacturer. connected.
Location Displays the name of the closest AP managed Download Displays the total amount of data downloaded
by the UniFi Controller. You can click the name to get by the client.
additional details on the AP.
Signal Displays the signal strength level and signal type: the client.
Last Seen Displays the last date and time the AP was IP Address Displays the last known IP address of the
connected. client.
Past Connections Last AP/Port Displays the name or MAC address of the
last AP used by the wireless client or the last port used by
the wired client. You can click the device name for more
information; refer to “UniFi Access Point Details” on
page 95 or “UniFi Switch Details” on page 85 .
Past Guest Authorizations

change the duration interval.
increments.

Click the date to display the calendar. change the duration interval.
increments.
Click the date to display the calendar.
• Calendar Click a specific date to display its statistics.

Click either arrow to change the calendar in one-month
increments.
• All Display all users and guests.
• User Only display users. • Calendar Click a specific date to display its statistics.
Click either arrow to change the calendar in one-month
• Guest Only display guests.
increments.

Name/MAC Address Displays the hostname, alias, or Select Customize columns.

MAC address of the previous guest.
Package Displays the name of the guest access package.
Amount Displays the amount paid by the guest.
Authorized By Displays the name of the authorizing
body.
Start Displays the start date and time of the session.
Duration Displays the length of time the guest was
connected.
by the guest.
the guest.
IP Displays the last known IP address of the guest.
Last AP/Port Displays the name or MAC address of the
last AP used by the wireless guest or the last port used by
the wired guest. You can click the device name for more
information; refer to “UniFi Access Point Details” on
page 95 or “UniFi Switch Details” on page 85 .
Switch Stats
• Overview Displays the general status information of You can add or remove columns for display. The Customize
each port. columns option will apply, and the filter options: Overview,
• PoE Displays the specific PoE configuration and status PoE, and Counters will disappear.
of each port. • Reset columns to Click the drop-down at the bottom
• Counters Displays the specific TX and RX rates for of the Customize columns screen to display the Reset
each port. columns to ... options.
You have additional filters: -- Overview The Switch, Name, PoE, Mode,
Network/VLANs, Link Status, STP, TX, RX, TX Rate, RX
• All Switch Displays the ports of all UniFi Switches or a
Rate, and Activity columns are displayed.
specific Switch.
-- PoE The Switch, Name, PoE, PoE Detection, PD Class,
• Link Status Displays the ports of the specified status:
Power, Voltage, and Current columns are displayed.
-- All Displays all ports.
-- Counters The Switch, TX Bytes, TX Frames, TX
-- Connected Displays all connected ports. Multicast, TX Broadcast, TX Errors, RX Bytes, RX Frames,
-- Disconnected Displays all disconnected ports. RX Multicast, RX Broadcast, and RX Errors columns are
Clear Counters Click CLEAR COUNTERS
and select one of the displayed.
following:
• All Resets all counters to zero.
• (switch_name) Resets the counters of the selected
UniFi Switch to zero.
Customize Columns Click to customize the columns
used for display.

PoE Displays the PoE setting:

• (blank) PoE is disabled.
• 24V Passive 24V passive PoE is enabled.
• PoE+ 802.3at/af devices can be plugged in and
automatically receive PoE.
• __W Power output is displayed in watts.
Mode Displays the operation mode:
• Switching The default mode.
• Mirroring The network traffic of this port will receive
the mirrored traffic from the port selected in ”Port
Configuration” on page 87.
• Aggregate This port is part of an aggregate link. A port
channel, also known as a Link Aggregation Group (LAG),
combines multiple links into a single logical link (single
IP address) for load balancing and/or redundancy.
Networks/VLANs Displays the networks/VLANs that the
port belongs to. If the Mode is Aggregate, then it displays
the aggregation detail.
Link Status Displays the connection speed and duplex
mode.
STP Displays the STP (Spanning Tree Protocol) mode.
TX Displays the amount of data transmitted.
Overview
RX Displays the amount of data received.
TX Rate Displays the transmit rate.
RX Rate Displays the receive rate.
Activity Displays the level of activity. The different colors
represent different types of packet activity.
Color Packet Activity

TX rate
RX rate
You can place your mouse over the Activity icon to display
the specific TX or RX rate.
Port The ports display their status and port number:
Indicates a 10/100 Mbps connection.

Indicates a 1 Gbps (1000 Mbps) connection.
Indicates a 10 Gbps connection. Actions Click a button to perform the desired action:
Indicates 1 Gbps (1000 Mbps) connection with PoE. • Edit Click to make changes to the port settings.
EDIT
Indicates the connection is disabled (no network or For more information, see “UniFi Switch Details” on
VLAN is enabled). page 85.
Indicates no connection (the network or VLAN is • Clear Counters Click CLEAR COUNTERS to clear the port
enabled, but the port is not in use). statistics.
• Power Cycle If applicable, click POWER CYCLE to power
Switch If All Switches is selected, then this displays the
cycle the port.
hostname, alias, or MAC address of the UniFi Switch. You
can click the name to get additional details. For more
information, see “UniFi Switch Details” on page 85.
Name Displays the name of the port.

PoE Actions Click a button to perform the desired action:

• Edit Click to make changes to the port settings.
EDIT
For more information, see “UniFi Switch Details” on

page 85.
• Clear Counters Click CLEAR COUNTERS to clear the port
statistics.
cycle the port.
Counters
Port The ports display their status and port number:

Indicates a 10 Gbps connection.
Indicates 1 Gbps (1000 Mbps) connection with PoE.
Indicates the connection is disabled (no network or
VLAN is enabled). Port The ports display their status and port number:
Indicates no connection (the network or VLAN is Indicates a 10/100 Mbps connection.

enabled, but the port is not in use).
Switch If All Switches is selected, then this displays the
hostname, alias, or MAC address of the UniFi Switch. You Indicates a 10 Gbps connection.
can click the name to get additional details. For more Indicates 1 Gbps (1000 Mbps) connection with PoE.
information, see “UniFi Switch Details” on page 85.
Name Displays the name of the port. VLAN is enabled).
PoE Displays the PoE setting: Indicates no connection (the network or VLAN is
• (blank) PoE is disabled. enabled, but the port is not in use).
• 24V Passive 24V passive PoE is enabled. Switch If All Switches is selected, then this displays the
• PoE+ 802.3at/af devices can be plugged in and hostname, alias, or MAC address of the UniFi Switch. You
automatically receive PoE. can click the name to get additional details. For more
• __W Power output is displayed in watts. information, see “UniFi Switch Details” on page 85.
PoE Detection Displays the PoE status: TX Bytes Displays the number of bytes transmitted.
• (blank) PoE is disabled. TX Frames Displays the number of frames transmitted.
• Not detected No 802.3at/af device is detected. TX Multicast Displays the number of multicast packets
transmitted.
• Passive 24V passive PoE is enabled.
TX Broadcast Displays the number of broadcast packets
• Good An 802.3at/af device is plugged in and transmitted.
automatically receiving PoE.
TX Errors Displays the number of error packets
PD Class Displays the PD (Powered Device) class of the transmitted.
detected device, if applicable; this indicates its power
requirements. RX Bytes Displays the number of bytes received.
Power Displays the power output in watts, if applicable. RX Frames Displays the number of frames received.
Voltage Displays the voltage output, if applicable. RX Multicast Displays the number of multicast packets
received.
Current Displays the current output in amperes, if
applicable. RX Broadcast Displays the number of broadcast packets
received.
RX Errors Displays the number of error packets received.


• Edit Click to make changes to the port settings.
EDIT
For more information, see “UniFi Switch Details” on

page 85.
• Clear Counters Click CLEAR COUNTERS to clear the port
statistics.
cycle the port.
Port Forward Stats

• All Displays all port forwarding entries.
All
• User-Defined Displays the user-defined port
forwarding entries.
• UPnP Displays the UPnP port forwarding entries.
used for display.
Name Displays the name of the port forwarding entry.

From Displays the source IP address, if specified, or
Anywhere.
Protocol Displays the protocol that will be forwarded.
Port Displays the port or ports that will be forwarded to
the LAN. Also known as the external port(s).
Forward IP Displays the destination IP address that will
You can add or remove columns for display. receive the forwarded port traffic.
• Reset columns to Click the drop-down at the bottom Forward Port Displays the destination port or ports that
of the Customize columns screen to display the Reset will receive the forwarded port traffic. Also known as the
columns to ... options. internal port(s).
-- All The Name, From, Protocol, Port, Forward IP, Packets Displays the number of packets transferred.
Forward Port, Packets, Bytes, and Actions columns are
displayed. Bytes Displays the number of bytes transferred.
-- User Defined The Name, From, Protocol, Port, Forward Actions Click a button to perform the desired action:
IP, Forward Port, Packets, Bytes, and Actions columns • Edit Click to make changes to the UniFi Security
EDIT
are displayed. Gateway settings. For more information, see “UniFi

-- UPnP The Name, Protocol, Port, Forward IP, Forward Security Gateway Details” on page 77.
Port, Packets, Bytes, and Lease Duration columns are
displayed.

User-Defined Forward Port Displays the destination port that will

receive the forwarded port traffic. Also known as the
internal port.
Packets Displays the number of packets transferred.
Bytes Displays the number of bytes transferred.
Lease Duration Displays the uptime of the port
forwarding entry.
Dynamic DNS

From Displays the source IP address, if specified, or
Anywhere.
receive the forwarded port traffic. Customize Columns Click to customize the columns
Forward Port Displays the destination port or ports that used for display.
will receive the forwarded port traffic. Also known as the
internal port(s).
Packets Displays the number of packets transferred.
Bytes Displays the number of bytes transferred.
• Edit Click to make changes to the UniFi Security
EDIT
Gateway settings. For more information, see “UniFi

Security Gateway Details” on page 77.
UPnP
You can add or remove columns for display.

Service Displays the name of the DDNS service.
Status Displays the status of the latest DDNS update.
Hostname Displays the hostname registered with the
DDNS service.
Username Displays the username of the DDNS account.
Server Displays the IP address or hostname of the DDNS
server that should receive DDNS updates.
IP Displays the WAN (public) IP address of the hostname.
Name Displays the name of the port forwarding entry. Last Updated Displays the duration of time since the
hostname IP address was last updated.
the LAN. Also known as the external port(s). • Edit Click to make changes to the UniFi Security
EDIT
Gateway settings. For more information, see “UniFi

Security Gateway Details” on page 77.
receive the forwarded port traffic.

Remote User VPN AC-EDU Streams

Customize Columns Click to customize the columns used for display.
used for display.

You can add or remove columns for display.

• Reset columns to Click the drop-down at the bottom
You can add or remove columns for display. of the Customize columns screen to display the Reset
columns to ... options.
Interface Displays the interface being used.
-- All The Device, Stream, Ready, Streaming, and
Remote IP Displays the IP address of the remote user.
Connected columns are displayed.
User Displays the username of the remote user.
Down Pkts Displays the amount of data downloaded as
packets.
Down Bytes Displays the amount of data downloaded as
bytes.
Up Pkts Displays the amount of data uploaded as
packets.
Up Bytes Displays the amount of data uploaded as bytes.
Terminate Stream Click TERMINATE and then click the live
Uptime Displays the duration of time the VPN tunnel has stream you want to terminate.
been active without interruption.
Device Displays the hostname, alias, or MAC address
Actions Click a button to perform the desired action: of the UniFi AC EDU AP. You can click the name to get
• Terminate Click TERMINATE
to end the VPN tunnel. additional details. For more information, see “UniFi
Access Point Details” on page 95.
Stream Displays the unique identifier for this live stream.
Ready Displays the status of the UniFi AC EDU AP, Yes
or No.
Streaming Displays the duration of the live streaming, Yes
or No.
Connected Displays the status of the connection, Yes
or No.


UniFi Controller User Guide Chapter 10: UniFi Security Gateway Details
Chapter 10: UniFi Security • Name/MAC Address Displays the device name or MAC
address of the device.
Gateway Details • Restart Click to restart the selected device.
• Locate Click to flash the LED on the device and the
The UniFi Security Gateway hyperlink opens the UniFi device icon on the Map tab so you can locate it. The LED
Security Gateway’s Details window either in the Properties will flash until the Locate button is clicked again. (The
panel or as a separate popup window. You can always icon on the Map tab will flash three times and stop.)
dock this window in the Properties panel or detach it as a
separate window. • Upgrade Click to upgrade the device. (This icon
does not appear if an upgrade is not available or there
Properties are pending changes.)
The Properties panel appears on the right side of the • Undock from Properties Panel Click to display the
screen. Information about each selected device appears as same information in a separate popup screen that can
a popup within this panel. be moved anywhere within the browser screen.
• Close Properties Click to close the device popup.
Hide Property Panel Click to hide the Properties panel
but allow the device popups to remain accessible from
this panel. Click the properties icon to re-open it.
The upper part of the detached popup screen has an icon
for each port.

VLAN is enabled).
Indicates no connection (the network or VLAN is
enabled, but the port is not in use).
There are three clickable tabs:
• “UniFi Security Gateway – Details” on page 78
Remove All Click to close the Properties panel. • “UniFi Security Gateway – Networks” on page 78
Collapse All Click to collapse all of the popups • “UniFi Security Gateway – Configuration” on page
to rows. 79
The top of the popup remains and displays the following:

• Display Click to display the device information.
• (icon) Displays the icon of the device (the icon will vary
depending on the model).
• (status) Displays to indicate the device status.
-- Pending Approval A solid orange circle indicates
the default state, available for adoption.
-- Connected A solid green circle indicates a
managed connection.
-- Managed by Other A solid gray circle indicates
that the device is not in the default state but not
controlled by the current UniFi Controller.
-- Disconnected A red warning icon ! indicates no
connection.

Chapter 10: UniFi Security Gateway Details UniFi Controller User Guide
UniFi Security Gateway – Details IP Address Displays the WAN (public) IP address of the
WAN interface.
Click Details to display the device specifics, LAN/WAN
connection details, and uptime. Speed Displays the connection speed in Mbps.
Duplex Displays the mode, Full Duplex or Half Duplex.
Overview
Down Pkts/Bytes Displays the amount of data
downloaded as packets and bytes.
Up Pkts/Bytes Displays the amount of data uploaded as
packets and bytes.
Down Activity Displays the level of download activity in
Bytes per second.
Up Activity Displays the level of upload activity in Bytes
per second.
UniFi Security Gateway – Networks

Click Networks to display the network name, IP address,
TX and RX throughput, and number of clients.
MAC Address Displays the MAC address or unique

hardware identifier of the Gateway.
Model Displays the model name of the Gateway.
Version Displays the version number of the Gateway’s
firmware.
LAN IP Address Displays the local IP address of the
Gateway.
Uptime Displays the duration of time the Gateway has
(sort) You can click any column to sort the displayed list.
been running without interruption.
WAN 1 or descending order.
The number of WAN sections will vary depending on the Network Displays the name of the network.
number of active WAN ports. IP Displays the local IP address of the network.
TX Displays the outgoing (transmit) throughput.
RX Displays the incoming (receive) throughput.
# Clients Displays the number of clients on the network.

UniFi Security Gateway –

Configuration
Click Configuration to configure the alias, WAN
settings, port forwarding, Dynamic DNS, and custom
upgrade entries. You can also remove the Gateway from
management by this UniFi Controller.
General
• Static IP The service provider assigns fixed network

settings to your service for manual entry. Enter the
following information:
-- IP Address Enter the Internet IP address of the
Gateway.
-- Subnet Mask Enter the subnet mask of the Gateway.
-- Router Enter the IP address of the service provider’s
gateway router.
-- Preferred DNS Enter the IP address of the service
provider’s primary DNS server.
-- Alternate DNS Enter the IP address of the service
provider’s secondary DNS server.
Alias Displays the customizable name or identifier of the

Gateway. The Alias is also known as the host name.
Save Click Save to apply the change.
WAN 1/2
Connection Type Select the Internet connection type for
your service.
• Using DHCP The use of the Dynamic Host
Configuration Protocol (DHCP) is the default. The
Gateway automatically acquires network settings from
the service provider’s DHCP server.
-- Preferred DNS Enter the IP address of the service
provider’s primary DNS server.
-- Alternate DNS Enter the IP address of the service
provider’s secondary DNS server.

• PPPoE Point-to-Point Protocol over Ethernet (PPPoE) Smart Queues The Smart Queue feature provides
is a virtual private and secure connection between two FQ-CODEL (Fair Queuing with Controlled Delay) + HTB
systems that enables encapsulated data transport. Enter (Hierarchical Token Bucket) function and supports
the following information: dynamic interfaces, even if the dynamic interfaces do
-- Username Enter the username used to connect to not exist yet (the policy will be applied later when the
the PPPoE server. interface comes up).
-- Password Enter the password used to connect to the The HTB rate limiting is computation-intensive, so the rate
PPPoE server. limiting will not work well (cannot achieve the specified
rate) above a certain threshold rate. The actual threshold
-- Preferred DNS Enter the IP address of the service (applied to the sum of the upload and download rates)
provider’s primary DNS server. depends on the specific Gateway model and conditions of
-- Alternate DNS Enter the IP address of the service the actual environment.
provider’s secondary DNS server. It may require some testing to find the actual threshold
in a specific environment, depending on the actual setup,
traffic patterns, and other conditions. You can use the
Pre-Populate option as a starting point for the Up and
Down Rates. The actual rate limits will be set to 95% of
the specified value, so you can experiment with different
values if necessary.
The smart queue policy applies to a single interface. If you
are using more than one WAN interface, then you would
configure a separate smart queue policy for the WAN 2
port in the WAN 2 section.
• Pre-Populate Click Pre-Populate to set the Up and
Down Rates to 80% of the last speed test results.
• Up Rate Enter the bandwidth limit in Kbits/sec.
• Down Rate Enter the bandwidth limit in Kbits/sec.
• Pre-Populate Click Pre-Populate to set the Up and
• Disabled If you are not using the WAN 2 port, then Down Rates to 80% of the last speed test results.
select Disabled. Note: If you enable the Smart Queues option, then
you will not be able to use the DPI feature as traffic
will not be offloaded.
Use VLAN ID To use a VLAN, select Use VLAN ID and

enter the VLAN ID number.
Load Balancing (Available for WAN 2 if Using DHCP, Static
IP, or PPPoE is enabled.) Set up basic load balancing with
two Internet connections from different Internet Service
Providers (ISPs).
• Failover only Select this option if you want to use WAN
2 only if WAN 1 fails.
• Weighted LB Select this option if you want the load

balanced between the two WAN ports. Then enter a
weight in the field provided; the default is 50.

Queue Changes Click Queue Changes to line up the Port Forward

changes to take effect. This allows you to make multiple
changes to the device and then apply them all at once
so that the device doesn’t have to re-provision over and
over again when you change different sections of the
configuration. Each section with pending changes is
highlighted by an ellipsis.
When you are done with your changes, click Apply
Changes at the bottom of the screen. (You can cancel the
changes of any section by clicking X of the appropriate
section.)
Cancel Click Cancel to discard changes.
Create Click to add a new entry. Go to “Create or

CREATE
Edit Port Forwarding Entry” on page 82.

From Displays the source IP address, if specified.
Dest IP/Port Displays the destination IP address and
port(s) that will receive the forwarded port traffic. Also
known as the internal port(s).
• Edit Click to edit the port forwarding entry.
• Delete Click to delete the port forwarding entry.
Pending Changes If you want queue changes for

multiple devices and then apply them later, the Pending
Changes option appears in the Properties panel. Click
to display the devices.
Apply Click APPLY

to save changes.
Discard Click DISCARD
to cancel changes.

Create or Edit Port Forwarding Entry Dynamic DNS

Domain Name System (DNS) translates domain names
to IP addresses; Each DNS server on the Internet holds
these mappings in its respective DNS database. Dynamic
Domain Name System (DDNS) is a network service that
notifies the DNS server in real time of any changes in the
device’s IP settings. Even if the device’s IP address changes,
you can still access the device through its domain name.
Create Click to add a new entry. Go to the Create or

CREATE
Edit DDNS Entry section on the next page.

Name Enter a name to identify this port forwarding entry.
Service Displays the name of your Dynamic DNS (DDNS)
From The default is Anywhere, which accepts traffic from service provider.
any source IP address. To specify a source IP address,
Hostname Displays the host name of the device.
select Limited and enter the source IP address in the field
provided. Username Displays the user name of the DDNS account.
Port Enter the port or ports that will be forwarded to the Password Displays the password of the DDNS account.
LAN (also known as the external port or ports). You can Server Displays the address of your DDNS server.
identify the port or ports by name, number, and/or range. Actions Click a button to perform the desired action:
To specify multiple ports, use a comma-separated list
(example: 20-23,554). • Edit Click to edit the DDNS entry.
Forward IP Enter the LAN IP address that will receive the • Delete Click to delete the DDNS entry.
forwarded port traffic. Create or Edit DDNS Entry
Forward Port Enter the port or ports that will receive
the forwarded port traffic (also known as the internal
port). You can identify the port or ports by name, number,
and/or range. If you do not specify this port, then the
original destination port of the traffic will be used.
Protocol Select the protocol that will be forwarded: Both,
TCP, or UDP.
Apply Click Apply to save changes.
Service If available, select your DDNS service provider

from the drop-down list.
Hostname Enter the host name of the device, which has
to be updated on the DDNS server. For example:
sample.ddns.com
Username Enter the user name of the DDNS account.
Password Enter the password of the DDNS account.
Server Enter the address of your DDNS server.

Custom Upgrade
For firmware upgrades, the UniFi devices retrieve the latest
firmware from the Ubiquiti website. To specify firmware
saved in a custom location, select this option.
(URL) Enter the location URL of the firmware.

Custom Upgrade Click to upgrade the
firmware from the location you entered.
Forget This Device
Forget Click Forget to remove the Gateway from

management by the UniFi Controller software and reset it
to factory default settings.
Note: Use caution when clicking Forget. This will
restore the Gateway to factory default settings while
it is in a Connected state.


UniFi Controller User Guide Chapter 11: UniFi Switch Details
Chapter 11: UniFi Switch -- Disconnected A red warning icon ! indicates no

connection.
Details • Name/MAC Address Displays the device name or MAC
A UniFi Switch hyperlink opens the UniFi Switch’s Details
window either in the Properties panel or as a separate • Restart Click to restart the selected device.
popup window. You can always dock this window in the • Locate Click to flash the LED on the device and the
Properties panel or detach it as a separate window. device icon on the Map tab so you can locate it. The LED
will flash until the Locate button is clicked again. (The
Properties icon on the Map tab will flash three times and stop.)
The Properties panel appears on the right side of the • Upgrade Click to upgrade the device. (This icon
screen. Information about each selected device appears as does not appear if an upgrade is not available or there
a popup within this panel. are pending changes.)
• Undock from Properties Panel Click to display the
same information in a separate popup screen that can
be moved anywhere within the browser screen.
The upper part of the detached popup screen has an icon
for each port.

Indicates a 10 Gbps connection.
Indicates 1 Gbps (1000 Mbps) connection with PoE.
VLAN is enabled).
Indicates no connection (the network or VLAN is
Remove All Click to close the Properties panel. enabled, but the port is not in use).
Collapse All Click to collapse all of the popups
Indicates STP blocking.
to rows.
Indicates mirroring mode.
Place your cursor over a port to view details.

• Display Click to display the device information. • Port Displays the port number.
• (icon) Displays the icon of the device (the icon will vary • Name Displays the name of the port.
depending on the model). • Status Displays the connection speed and duplex mode.
• (status) Displays to indicate the device status. • TX Displays the amount of data transmitted.
-- Pending Approval A solid orange circle indicates • RX Displays the amount of data received.
• PoE (Not applicable to the SFP ports.) Displays the PoE
-- Connected A solid green circle indicates a setting:
managed connection.
-- Off PoE is disabled.
-- 24V Passive 24V passive PoE is enabled.
controlled by the current UniFi Controller. -- __W Power output is displayed in watts.
-- PoE+ 802.3at/af devices can be plugged in and
Chapter 11: UniFi Switch Details UniFi Controller User Guide
• Networks/VLANs Displays the networks/VLANs that Uplink

the port belongs to.
• Uplink/Downlink Displays the name of the uplink or
downlink device.
There are three clickable tabs:
• “UniFi Switch – Details” on page 86
• “UniFi Switch – Ports” on page 87
• “UniFi Switch – Configuration” on page 89
UniFi Switch – Details

Click Overview to display the device specifics, connection
details, and uptime.
Overview
Port Displays the port number.

Uplink Displays the name or MAC address of the uplink
device. You can click the name to get additional details.
Speed Displays the connection speed in Mbps.
Duplex Displays the mode, Full Duplex or Half Duplex.
Down Pkts/Bytes Displays the amount of data
Up Pkts/Bytes Displays the number of packets and total
bytes uploaded by the device.
Activity Displays the level of activity in Bytes per second.
Downlinks

hardware identifier of the Switch.
Model Displays the model name of the Switch.
Version Displays the version number of the Switch’s
firmware.
IP Address Displays the IP address of the Switch.
Power Consumption Displays the amount of power used
by the Switch.
Temperature Displays the general temperature of the
Switch.
Fan Level If the Switch has a fan, then the Fan Level, from
0 to 3, is displayed. If the Switch does not have a fan, then
the Fan Level is not displayed.
Uptime Displays the duration of time the Switch has been
running without interruption.

Port Displays the number of the connected port. PoE Displays the PoE setting:
Device Displays the name or MAC address of the • Off PoE is disabled.
downlink device. You can click the name to get additional • 24V Passive 24V passive PoE is enabled.
details.
• __W Power output is displayed in watts.
Model Displays the model number of the downlink
device. • PoE+ 802.3at/af devices can be plugged in and
Status Displays the connection speed and duplex mode.
Networks/VLANs Displays the networks/VLANs that the
UniFi Switch – Ports port belongs to.
Click Ports to display the port name, status, TX and RX Actions Click a button to perform the desired action:
throughput, PoE setting, and networks/VLANs. • Edit Click to change the port configuration. Proceed
to the following section, Port Configuration.
• Powercycle (Available only if the connected devices
uses PoE.) Click to restart the connected device.
Port Configuration
• Port Displays the number of the port.

Port Displays the port number. • Name Displays the customizable name or identifier of
Name Displays the name of the port. the port.
Status Displays the connection speed and duplex mode.
TX Displays the amount of data transmitted.
RX Displays the amount of data received.

• PoE All ports are set to auto-sensing PoE+ by default. • Link Negotiation Keep the default, Auto, or select
-- Off Disable PoE. Manual to specify the duplex and speed:
-- 24V Passive Select this option to power devices that • Full Duplex (Available for RJ45 ports only.)
support 24V passive PoE. Full‑duplex transmission is enabled by default.
• Link Speed For RJ45 ports, select the appropriate
Note: Before activating 24V passive PoE, ensure
speed: 1000 Mbps, 100 Mbps, or 10 Mbps. For
that the connected device supports PoE and the
SFP+ ports, select the appropriate speed: 10 Gbps
supplied voltage.
or 1000 Mbps. For SFP ports, select 1000 Mbps.
-- PoE+ 802.3at/af devices can be plugged in and
automatically receive PoE. -- Isolation Select this option to create a Private VLAN
(Virtual Local Area Network). Isolated ports cannot
• Networks/VLANs Select the appropriate network or communicate directly with each other.
VLAN, or select Disabled to disable this port. The default
is All. -- Storm Control Monitor the unicast, multicast, and/or
broadcast traffic for this port. If the specified type
• Advanced Options Click the icon to display additional of traffic on this port exceeds the threshold rate you
options. specify, then the UniFi Switch drops the excess traffic.
• Operation Select the operation mode for this port. • Unicast Select this option to monitor unicast traffic.
Switching, Mirroring, or Aggregate. Proceed to the Enter the threshold value in packets per second.
appropriate section.
• Multicast Select this option to monitor multicast
Switching traffic. Enter the threshold in packets per second.
• Broadcast Select this option to monitor broadcast
traffic. Enter the threshold in packets per second.
• Apply Click Apply to save changes.
Mirroring
-- Switching The default mode.

-- Mirroring The network traffic of this port will receive • Aggregate Ports Enter the end port number of the
the mirrored traffic from the port listed below for LAG. (Two to four ports are permitted per LAG.)
analysis: • Link Negotiation Keep the default, Auto, or select
• Mirroring Port Enter the number of the port that Manual to specify the duplex and speed:
will be mirrored. • Full Duplex (Available for RJ45 ports only.)
• Link Negotiation Keep the default, Auto, or select Full‑duplex transmission is enabled by default.
Manual to specify the duplex and speed: • Link Speed For RJ45 ports, select the appropriate
• Full Duplex (Available for RJ45 ports only.) speed: 1000 Mbps, 100 Mbps, or 10 Mbps. For
Full‑duplex transmission is enabled by default. SFP+ ports, select the appropriate speed: 10 Gbps
• Link Speed For RJ45 ports, select the appropriate or 1000 Mbps. For SFP ports, select 1000 Mbps.
speed: 1000 Mbps, 100 Mbps, or 10 Mbps. For • Apply Click Apply to save changes.
SFP+ ports, select the appropriate speed: 10 Gbps • Cancel Click Cancel to discard changes.
or 1000 Mbps. For SFP ports, select 1000 Mbps.
-- Isolation Select this option to create a Private VLAN UniFi Switch – Configuration
(Virtual Local Area Network). Isolated ports cannot Click Configuration to configure the alias, network/VLANs,
communicate directly with each other. services, and network settings. You can also use this tab
• Apply Click Apply to save changes. to copy another switch’s configuration to this Switch,
perform a custom upgrade, gain terminal access to the
Switch, or remove the Switch from management.
Aggregate
General
Alias Displays the customizable name or identifier of the

Switch. The Alias is also known as the host name.
Save Click Save to apply your change.
-- Aggregate A port channel, also known as a Link Cancel Click Cancel to discard changes.
Aggregation Group (LAG), combines multiple links
into a single logical link (single IP address) for load
balancing and/or redundancy. If you select this
option, then this port becomes the start port of the
aggregate link.

Networks/VLANs Select the appropriate native network. (Additional

networks may be created in “Settings > Networks” on
page 23.)
• Tagged Networks For a Switch belonging to a tagged
network, the packets will be tagged in both ingress and
egress directions. For example, the native network is
LAN with VLAN 1 as the PVID. The switch is connected to
an AP with two tagged networks:
• VLAN 20: corporate
Create Click to add a new entry. Go to the “Create
CREATE
New Network/VLAN” on page 90 section below. • VLAN 30: guest

Name Displays the name of the network/VLAN. This table lists how the packets are handled:
Config Displays the configuration: Native (____) or Packet Ingress Action Egress
Type
Customized. (Networks may be created in “Settings >
Networks” on page 23.) Untagged Accepted Assigned to VLAN 1 VLAN header
removed and sent
Actions Click a button to perform the desired action: out as untagged
• View Click to view the default network. Tagged as Accepted Remains tagged Sent out tagged as
VLAN 20 VLAN 20
• Edit Click to edit the network/VLAN entry. (Not
Tagged as Accepted Remains tagged Sent out tagged as
available for the default network.) VLAN 30 VLAN 30
• Delete Click to delete the network/VLAN entry. (Not The proper use of VLANs isolates the traffic of each
available for the default network.) VLAN. The guest traffic on VLAN 30 will be kept separate
Create New Network/VLAN from the traffic on the corporate network.
Select the appropriate tagged network. (Use “Settings >
Networks” on page 23 to create more networks.)
• Apply Click Apply to save changes.
Services
• Name Enter a name to identify this network/VLAN.

• Native Network A native network has a Port VLAN
Identifier (PVID), which identifies the default VLAN. A
switch assigned to a native network participates in the
VLAN of that native network.
The Switch accepts tagged and untagged packets
in the ingress direction, and the untagged packets
are assigned to the VLAN of the native network. For
example, if the PVID is VLAN 30, then all untagged
packets are assigned to VLAN 30. In the egress direction, MGMT VLAN A network group defines the management
the native network packets are stripped of the VLAN 30 VLAN for the Switch. Select the appropriate network
header and exit as untagged packets. group.
This table lists how the packets are handled: Enable Jumbo Frame Disabled by default. The Maximum
Transmission Unit (MTU) is the maximum packet size (in
Packet Ingress Action Egress
Type
bytes) that a network interface can transmit. A jumbo
frame is larger than the standard Ethernet frame with an
Tagged Accepted Remains tagged Sent out as tagged
MTU of 1500. Jumbo frames are typically used for Gigabit
Untagged Accepted Assigned to VLAN VLAN header Ethernet connections. If you enable this option, then this
of native network removed and sent
out as untagged port handles jumbo frames and forwards them.
Each physical port can have multiple networks attached;
however, only one of them can be native (untagged).

Enable Flow Control Disabled by default. Flow -- Add Auth Server If you have another authentication
Control allows the port to manage data rates in case server, click this option and complete the IP Address,
the sending and receiving devices use different data Port, and Password fields.
transmission rates. • RADIUS Accounting Server Provide the following
Spanning Tree For optimal performance, there should be information about the RADIUS server:
a single active path between two networking devices in an -- IP Address Enter the IP address.
Ethernet network. Spanning Tree Protocol (STP) provides
redundant paths and prevents network loops that can -- Port Enter the port number. The default is 1813.
create excessive traffic and slow down performance. STP -- Password Enter the password.
calculates the best path for network traffic; if the best path -- Delete Click the delete icon to remove this
fails, STP recalculates and finds the next best path. accounting server.
Select the appropriate option: RSTP (Rapid Spanning Tree -- Add Accounting Server If you have another
Protocol), STP (Spanning Tree Protocol), or Disabled. RSTP accounting server, click this option and complete the
is recommended because ports can more quickly progress IP Address, Port, and Password fields.
to the forwarding state. When STP is selected, the Switch
Queue Changes Click Queue Changes to line up the
sends STP packets. The default is RSTP.
Priority STP uses priority values to select a switch as the changes to the device and then apply them all at once
root switch of the spanning tree. Specify the Priority value so that the device doesn’t have to re-provision over and
of the Switch. The default is 32768. over again when you change different sections of the
Enable 802.1x control Select this option to use a RADIUS configuration. Each section with pending changes is
server for user authentication on a wireless network. The highlighted by an ellipsis.
following options appear. When you are done with your changes, click Apply
section.)
• Enable RADIUS VLAN Allows the RADIUS server to

dynamically assign a VLAN to a wired client.
• RADIUS Auth Server Provide the following information
about the RADIUS authentication server:
-- IP Address Enter the IP address.
-- Port Enter the port number. The default is 1812.
-- Password Enter the password.
-- Delete Click the delete icon to remove this
accounting server.

Pending Changes If you want queue changes for Queue Changes Click Queue Changes to line up the
multiple devices and then apply them later, the Pending changes to take effect. This allows you to make multiple
Changes option appears in the Properties panel. Click changes to the device and then apply them all at once
to display the devices. so that the device doesn’t have to re-provision over and
Changes at the bottom of the screen, or click Cancel to
discard changes. (You can cancel the changes of any
section by clicking X of the appropriate section.)
• Apply Click APPLY
to save changes.
• Discard Click DISCARD
to cancel changes. multiple devices and then apply them later, the Pending
Network Changes option appears in the Properties panel. Click
Configure IP Select the Internet connection type for your
service, Using DHCP or Static IP. • Apply Click APPLY to save changes.
• Using DHCP The use of the Dynamic Host • Discard Click DISCARD
to cancel changes.
Configuration Protocol (DHCP) is the default. The Switch Copy Config
If you have settings that you want to apply to multiple
Switches, use this option to copy the configuration.
• Static IP Assign fixed network settings to the Switch. Copy from Select the appropriate Switch whose
Enter the following information: configuration will be copied to this Switch. Then click
Confirm to overwrite its current configuration with the
-- IP Address Enter the IP address for the Switch. configuration of the selected Switch.
-- Subnet Mask Enter the subnet mask of the Switch.
Custom Upgrade
-- Gateway Enter the IP address of the gateway (for
example, the UniFi Security Gateway). For firmware upgrades, the UniFi devices retrieve the latest
firmware from the Ubiquiti website. To specify firmware
-- Preferred DNS Enter the IP address of the primary saved in a custom location, select this option.
DNS server.
-- Alternate DNS Enter the IP address of the secondary
DNS server.
-- DNS Suffix Enter the Fully Qualified Domain Name
(FQDN) without the hostname.
(location URL) Enter the UL of the firmware’s location.


Debug Terminal
This option uses a WebRTC connection as transport layer.
To use a command-line interface, click Open Terminal.
Open Terminal Click Open Terminal to connect directly

to this Switch. A new window will appear.
• help Enter help at the command line for a list of built-in

commands.
Forget This Switch
Forget Click Forget to remove the Switch from

restore the Switch to factory default settings when it
is in a Connected state.


UniFi Controller User Guide Chapter 12: UniFi Access Point Details
Chapter 12: UniFi Access Point -- Disconnected or Isolated A red warning icon !
indicates no connection. To establish a connection
Details to the UniFi Controller, perform one of the following
actions:
A UniFi AP hyperlink opens the UniFi AP’s Details window • Reconnect the AP to the gateway or router.
either in the Properties panel or as a separate popup • Connect an Ethernet cable from the Secondary
window. You can always dock this window in the Properties Ethernet Port (if available) of the isolated AP to the
panel or detach it as a separate window. Secondary Ethernet Port (if available) of another UniFi
Properties AP that is connected to the gateway or router.
The Properties panel appears on the right side of the • Establish a wireless uplink to a wired AP.
screen. Information about each selected device appears as • Name/MAC Address Displays the device name or MAC
a popup within this panel. address of the device.
• Locate Click to flash the LED on the device and the
device icon on the Map tab so you can locate it. The LED
will flash until the Locate button is clicked again. (The
icon on the Map tab will flash three times and stop.)
• Upgrade Click to upgrade the device. (This icon
does not appear if an upgrade is not available or there
are pending changes.)
same information in a separate popup screen that can
be moved anywhere within the browser screen.
There are four clickable tabs:
• “UniFi Access Point – Details” on page 96
• “UniFi Access Point – Users” on page 99
Remove All Click to close the Properties panel.
• “UniFi Access Point – Guests” on page 100
to rows. • ”UniFi Access Point – Configuration” on page 100

• (icon) Displays the icon of the device (the icon will vary
depending on the model).
• (status) Displays to indicate the device status.
-- Pending Approval A solid orange circle indicates
managed connection.

Chapter 12: UniFi Access Point Details UniFi Controller User Guide
UniFi Access Point – Details Uplink (Wired)

Click Overview to display the device specifics, connection If your AP has a wired uplink connection, click Uplink
details, uptime, and user statistics. (Wired) to display details about the wired uplink.
Overview
Uplink Displays the name, alias, or MAC address of the

switch or other uplink device being used by the AP. You
can click the name to get additional details on the device.
hardware identifier of the AP. Speed Displays the connection speed in Mbps.
Model Displays the model name of the AP. Duplex Displays the mode, Full Duplex or Half Duplex.
Version Displays the version number of the AP’s firmware. Down Pkts/Bytes Displays the amount of data
IP Address Displays the IP address of the AP.
Up Pkts/Bytes Displays the amount of data uploaded as
Uptime Displays the duration of time the AP has been packets and bytes.
running without interruption.
# Users Displays the number of users connected to the
primary network.
# Guests Displays the number of users connected to the
guest network.

Uplink (Wireless) Downlink

If your AP has a wireless uplink connection, click Uplink The wireless APs currently connected to the wired AP are
(Wireless) to display details about the wireless uplink. displayed.
Uplink AP Displays the name, alias, or MAC address of the

uplink AP. You can click the name to get additional details
on the uplink AP.
Signal Displays the percentage of signal strength Note: Downlinks will only be visible under the Details
between the two APs. tab when a wireless AP is connected.
TX Rate Displays the transmit rate. AP Displays the name, alias, or MAC address of the
RX Rate Displays the receive rate. downlink AP. You can click the name to get additional
Down Pkts/Bytes Displays the amount of data details on the device.
downloaded as packets and bytes. Signal Displays the percentage of signal strength
Up Pkts/Bytes Displays the amount of data uploaded as between the two APs.
packets and bytes. Actions Click a button to perform the desired action:
Activity Displays the level of activity in Bytes per second. • Remove Click to remove the wireless AP from the
wired AP.

Radio (11N/B/G) or Radio (11N/A/AC) RF Environment

Click Radio (11N/B/G) or Radio (11N/A/AC) to display the Note: Only the UAP‑AC‑LITE, UAP‑AC‑LR,
channel and transmit/receive statistics. UAP‑AC‑PRO, and UAP‑AC‑EDU support spectral
analysis.
Click RF Environment for spectral analysis to help in
channel selection and planning.
Channel Displays the channel being used.

Transmit Power Displays the EIRP in dBm.
TX Pkts/Bytes Displays the amount of data transmitted
as packets and bytes.
RX Pkts/Bytes Displays the amount of data received as
packets and bytes.
TX Retry/Dropped Displays the percentage of transmit
packets that needed to be re-sent and the percentage of
packets that were dropped.
RX Retry/Dropped Displays the percentage of receive
packets that needed to be re-sent and the percentage of
packets that were dropped.
# Users Displays the number of users connected to the
primary network.
# Guests Displays the number of guests connected to the
guest network.
2G/5G Select the frequency band you want to analyze.

RF Scan Click RF SCAN to scan the RF environment and
then click Confirm to continue.

Note: The RF scan may take more than five minutes. Place your cursor over a channel option to view the
All clients using this AP will be disconnected, and following:
the AP will be offline for the duration of the scan.
Overview
• Radio Displays the radio being used.
• Channel Width Displays the width of the channel.
• Frequency Range Displays the range of frequencies.
RF Scan Details
• Utilization Displays the percentage of the frequency
range already in use.
• Interference Displays the level of interference.
• Interference Types Displays the type of interference
being detected.
Last scan Displays the duration of time since the last

scan.
UniFi Access Point – Users
Name Displays the hostname, alias, or MAC address of
the connected client and the name or SSID of the wireless
Each bar graph represent a channel option and its network in use. You can click the name to get additional
color‑coded level of interference (from green at -96 dBm details; see “Client Details” on page 109 for more
to red at -32 dBm). information.
__ MHz The 2.4 GHz results are displayed in channel Signal Displays the signal strength between the user
widths of 20 and 40 MHz. The 5 GHz results are displayed and AP.
in channel widths of 20, 40, and 80 MHz. TX Rate Displays the transmit rate.
__ Displays the corresponding channel number for each
channel width option.
(outlined) The current channel is outlined.

UniFi Access Point – Guests Radios
Name/WLAN Displays the hostname, alias, or MAC
address of the connected guest and the name or SSID of
the wireless network in use. You can click the guest name
to get additional details; see “Client Details” on page
109 for more information.
Signal Displays the signal strength between the guest
and AP.
TX Rate Displays the transmit rate. Channel Select the appropriate settings:
• Auto/(channel number) Select a channel number or
UniFi Access Point – Configuration keep the default, Auto.
Change device configuration settings. • HT20/HT40/HT80 (Available for 2.4 GHz only.) Select
General HT20 for 20 MHz operation, HT40 for 40 MHz operation,
or HT80 for 80 MHz operation in the 5 GHz band.
Note: If the AP is part of a Zero Handoff WLAN
Group, then the Channel settings cannot be
changed.
• VHT20/VHT40/VHT80 (Available for 5 GHz only.)
Select VHT20 for 20 MHz operation, VHT40 for 40 MHz
operation, or VHT80 for 80 MHz operation in the
5 GHz band.
Group, then the Channel settings cannot be
changed.
Transmit Power By default the transmit power is set to
Auto. You can also manually select the following:
• High The highest TX power available.
• Medium Halfway between High and Low.
• Low The lowest TX power available.
• Custom Custom setting that you specify in the field
provided.
• Antenna Gain (Only available for Outdoor models)
Specify the antenna gain.
Alias Enter or edit the customizable name or identifier of
the AP. The Alias is also known as the host name. Minimum RSSI Disabled by default. Select this option
and enter a minimum threshold (we recommend a value in
Save Click Save to apply the change. this range: -70 to -90 dBm). For UniFi, RSSI is synonymous
Cancel Click Cancel to discard changes. with SNR. If the client signal falls below the specified
threshold, then the AP kicks out the client, allowing it to
reconnect with a more suitable AP.
Group, the Minimum RSSI setting cannot be changed.
Queue Changes Click Queue Changes to line up the Pending Changes If you want queue changes for
changes to take effect. This allows you to make multiple multiple devices and then apply them later, the Pending
changes to the device and then apply them all at once Changes option appears in the Properties panel. Click
so that the device doesn’t have to re-provision over and to display the devices.
section.)
to save changes.
to cancel changes.
WLANs
You can deploy multiple wireless networks organized into
WLAN groups on different APs.
WLAN Group Select the appropriate group.

Name Displays the network name or SSID of the available
wireless network.
Overrides Displays the SSID override information applied
to the wireless network.
• Edit Click to enable a VLAN (Virtual Local Area
Network), set the VLAN ID, and enter the SSID override
name to apply to the wireless network.
Note: The Override option is not available for a
Zero Handoff WLAN Group.
Queue Changes Click Queue Changes to save changes.

Override • Queue Changes Click Queue Changes to line up the

Changes at the bottom of the screen. (You can
cancel the changes of any section by clicking X of the
appropriate section.)
Enabled on this AP Select the checkbox to enable the • Pending Changes If you want queue changes for
WLAN for use. multiple devices and then apply them later, the Pending
Use VLAN Select the checkbox to enable the VLAN. to display the devices.
• with VLAN ID The VLAN ID is a unique value assigned -- Apply Click APPLY
to save changes.
to each VLAN on a single device. Enter a value between
2 and 4095. For example, in a large deployment where -- Discard Click DISCARD
to cancel changes.
there are multiple buildings, you can use a different Static IP
VLAN ID for each building while all of the VLANs remain
• Static IP Assign fixed network settings to the AP. Enter
on the same corporate network.
the following information:
SSID Enter the SSID override name to apply to the
-- IP Address Enter the IP address for the AP.
wireless network.
-- Subnet Mask Enter the subnet mask of the AP.
Security Key If the WPA-Personal security option has
been applied to the WLAN under Settings > Wireless -- Gateway Enter the IP address of the gateway (for
Networks, then the Pre-Shared Key (PSK) for the SSID example, the UniFi Security Gateway).
specified will automatically appear in this field. -- Preferred DNS Enter the IP address of the primary
Actions Click a button to perform the desired action: DNS server.
• Save Click Save to apply changes. -- Alternate DNS Enter the IP address of the secondary
DNS server.
• Reset to Defaults Click Reset to Defaults to remove
any overrides that were applied to the selected wireless -- DNS Suffix Enter the Fully Qualified Domain Name
network. (FQDN) without the hostname.
• Cancel Click Cancel to discard changes. • Queue Changes Click Queue Changes to save
changes.
Network • Cancel Click Cancel to discard changes.
Configure IP Select the Internet connection type for
your service, Using DHCP or Static IP. Proceed to the
appropriate instructions.
Using DHCP
• Using DHCP The use of the Dynamic Host
Configuration Protocol (DHCP) is the default. The AP
• Static IP Assign fixed network settings to the AP. Enter

the following information:
-- IP Address Enter the IP address for the AP.
-- Subnet Mask Enter the subnet mask of the AP.
-- Gateway Enter the IP address of the gateway (for
example, the UniFi Security Gateway).

-- Preferred DNS Enter the IP address of the primary If the 5 GHz band is overloaded and the 2.4 GHz band is
DNS server. not, then clients are steered to the 2.4 GHz band (RSSI is
-- Alternate DNS Enter the IP address of the secondary not a factor). The RSSI thresholds are 30 dBm or better for
DNS server. the 5 GHz band. For example, if the 2.4 GHz network has
low utilization, then the Steer to 5G option does not steer
-- DNS Suffix Enter the Fully Qualified Domain Name all clients to 5 GHz.
All APs must use the same SSID for the 2.4 GHz and 5 GHz
• Queue Changes Click Queue Changes to line up the bands. For example, if you have multiple WLANs in your
changes to take effect. This allows you to make multiple default WLAN group, you cannot override the 5 GHz SSID
changes to the device and then apply them all at once name in one of the WLANs and still use band steering on
so that the device doesn’t have to re-provision over and the other two WLANs. All APs must use band steering – or
over again when you change different sections of the none of them do.
Changes at the bottom of the screen. (You can
cancel the changes of any section by clicking X of the
appropriate section.)
• Pending Changes If you want queue changes for
-- Apply Click APPLY
to save changes.
-- Discard Click DISCARD
to cancel changes.
Band Steering
2.4 GHz networks are typically more congested due to
support of legacy clients and multiple sources of 2.4 GHz
interference, including Bluetooth devices. Band steering
can help distribute the load on 2.4 GHz and 5 GHz
networks by steering dual-band clients to the 5 GHz band
when appropriate.
Some dual-band clients are band-steering unfriendly for
Prefer 5G Select this option to steer clients to the 5 GHz
various reasons and are marked as such by the AP. Such
band at a lower channel utilization threshold than the
clients are not steered to any band even when conditions
Balanced option. The threshold is not a single value;
would justify it.
instead it is a function of two values: the 2.4 GHz channel
Note: Only the UAP-PRO, UAP‑AC‑LITE, UAP‑AC‑LR, utilization and 5 GHz channel utilization.
UAP‑AC‑PRO, and UAP‑AC‑EDU models support
band steering. Balanced (Not available for the UAP-PRO.) Select this
option to steer clients to the 5 GHz band channel at a
If enabled, the UniFi band steering policy takes two criteria higher channel utilization threshold than the Steer to 5G
into account: option.
• channel utilization metrics Off Keep the default, Off, if you do not want to use band
• signal quality measurements, including RSSI steering.
The AP steers the client to the optimal band during Queue Changes Click Queue Changes to line up the
association (not after association). If both bands or neither changes to take effect. This allows you to make multiple
band is overloaded, the AP does not perform band changes to the device and then apply them all at once
steering; instead, the client chooses a band. so that the device doesn’t have to re-provision over and
If the 2.4 GHz band is overloaded, and the RSSI of the over again when you change different sections of the
client is above the threshold for association on the 5 GHz configuration. Each section with pending changes is
band, then the AP will steer the client to the 5 GHz band highlighted by an ellipsis.
by withholding probe responses. When you are done with your changes, click Apply
If the client still attempts to associate on the 2.4 GHz band, Changes at the bottom of the screen. (You can cancel the
the AP will send auth failure frames in response to auth changes of any section by clicking X of the appropriate
requests from the client. section.)

Cancel Click Cancel to discard changes. • Apply Click APPLY

to save changes.
Pending Changes If you want queue changes for • Discard Click DISCARD
to cancel changes.
Changes option appears in the Properties panel. Click Custom Upgrade
to display the devices. For firmware upgrades, the UniFi devices retrieve the latest
to save changes. firmware from the Ubiquiti website. To specify firmware
saved in a custom location, select this option.
to cancel changes.
Airtime Fairness
Note: Only the UAP‑AC‑LITE, UAP‑AC‑LR,
UAP‑AC‑PRO, and UAP‑AC‑EDU models support
airtime fairness.
The Airtime Fairness option helps multiple users to share
the bandwidth of a single AP.
(location URL) Enter the UL of the firmware’s location.

Forget This AP
On/Off Disabled by default. Select On to enable this

option.
Queue Changes Click Queue Changes to line up the
section.)

Forget Click Forget to remove the AP from management Access Point - Isolated/Disconnected
by the UniFi Controller software and reset it to factory
When an AP is in an Isolated or Disconnected state, you can
default settings.
re-establish a connection to the UniFi Controller software
Note: Use caution when clicking Forget. This will using one of three methods:
restore the AP to factory default settings when it is • Reconnect the AP to the gateway/router.
in a Connected state. Do not use the Forget option
• Connect an Ethernet cable from the Secondary Ethernet
when the AP is in an Isolated or Disconnected state. If
Port (if available) of the isolated AP to the Secondary
you do, the only way to make the AP accessible from
Ethernet Port (if available) of another UniFi AP that is
the UniFi Controller is to take it down and connect
connected to the gateway/router.
by wire.
• Establish a wireless uplink to a wired AP. See the Wireless
Wireless Uplinks Uplinks section to find, select, and connect to a wired AP.
When an AP is not connected by a wire, the Wireless
Uplinks section lists potential uplink APs that can be
selected to establish a wireless connection.
In an Isolated or Disconnected state, the Map tab displays

the AP icon with a red/orange LED and disconnected
icon.
The LED on the actual device will be steady green or blue
with occasional flashing. This AP doesn’t provide any
wireless service.
Note: Do not use the Forget this AP option when the
AP is in an Isolated or Disconnected state. If you do,
then the only way to make the AP accessible from
the UniFi Controller is to take it down and connect it
by wire.
Overview
MAC Address Displays the MAC address of the AP.
Model Displays the model number.
Version Displays the version of software used on the AP.
Last Seen Displays the amount of time that has passed
AP Displays the hostname, alias, or MAC address of since the Access Point was last seen.
the potential Uplink AP. You can click the name to get
additional details.
Channel Displays the channel in use for wireless
communication.
Signal Displays the percentage of signal strength.
• Select Click to connect the wireless AP to the wired
AP.
• Remove Click to disconnect the wireless AP from the
wired AP.
Note: An AP can only uplink to another AP using the
same radio band. For example, the UAP-Outdoor 5G
can only uplink to another UniFi AP using the 5 GHz
radio band.

Access Point - Managed by Other Access Point - Pending Approval

The Managed by Other state indicates that the AP is not The Pending Approval state indicates that the Access Point
in the default state but it is not controlled by the UniFi is in the default state and is available for adoption.
Controller.
Overview
MAC Address Displays the MAC address of the AP.

Model Displays the model number.
MAC Address Displays the MAC address of the AP. Version Displays the version of software used on the AP.
Model Displays the model number. Last Seen Displays the amount of time that has passed
Version Displays the version of software used on the AP. since the AP was last seen.
Last Seen Displays the amount of time that has passed If you want to manage this AP using the UniFi Controller
since the Access Point was last seen. software, then click Adopt on the Devices screen.
Adopt
IP Address Displays the IP address of the AP.

Port Displays SSH port of the AP.
Username Enter the SSH Username for management
access. This is the Device Username you configured in
Password Enter the SSH Password for management
access. This is the Device Password you configured in
Inform URL This tells the AP where to look for the UniFi
Controller. The URL will be automatically displayed but
you may need to verify its accuracy as the system may
have multiple interfaces.
Adopt Click Adopt to adopt the AP so you can manage it
using the UniFi Controller software.

UniFi Controller User Guide Chapter 13: UniFi VoIP Phone Details
Chapter 13: UniFi VoIP Phone • Name/MAC Address Displays the device name or MAC
Details • Restart Click to restart the selected device.
• Locate Click to ring the Phone and flash the Phone’s
A UniFi VoIP Phone hyperlink opens the UniFi VoIP Phone’s icon on the Map tab so you can locate it. The Phone will
Details window either in the Properties panel or as a ring until you click Locate again. (The icon on the Map
separate popup window. You can always dock this window tab will flash three times and stop.)
in the Properties panel or detach it as a separate window.
• Upgrade Click to upgrade the device. (This icon
Important: For management of the UniFi VoIP does not appear if an upgrade is not available or there
Phones, please download the UniFi VoIP Controller are pending changes.)
here: downloads.ubnt.com/unifi
Properties same information in a separate popup screen that can
The Properties panel appears on the right side of the be moved anywhere within the browser screen.
screen. Information about each selected device appears as • Close Properties Click to close the device popup.
a popup within this panel. Hide Property Panel Click to hide the Properties panel
There are two clickable tabs:
• Details
• “UniFi VoIP Phone – Configuration” on page 108
UniFi VoIP Phone – Details

The Overview displays the device specifics and uptime.
Overview

to rows.

The top of the popup remains and displays the following: hardware identifier of the Phone.
• Display Click to display the device information. Model Displays the model name of the Phone.
• (icon) Displays the icon of the device (the icon will vary Version Displays the version number of the Phone’s
depending on the model). firmware.
• (status) Displays to indicate the device status. IP Address Displays the IP address of the Phone.
-- Pending Approval A solid orange circle indicates Uptime Displays the duration of time the Phone has been
the default state, available for adoption. running without interruption.
managed connection.
-- Disconnected A red warning icon ! indicates no
connection.

Chapter 13: UniFi VoIP Phone Details UniFi Controller User Guide
UniFi VoIP Phone – Configuration

Click Configuration to reset the Phone to its factory
default settings.
Forget This Phone
Forget Click Forget to remove the Phone from

restore the Phone to factory default settings when it
is in a Connected state.

UniFi Controller User Guide Chapter 14: Client Details
Chapter 14: Client Details • Unauthorize/Authorize (Available for Guests only.)

Click to remove authorization of guest access and
A client hyperlink opens the client’s Details window either disconnect the guest, or click for guests pending
in the Properties panel or as a separate popup window. authorization.
You can always dock this window in the Properties panel or • Undock from Properties Panel Click to display the
detach it as a separate window. same information in a separate popup screen that can
The top of the window displays the device icon and name be moved anywhere within the browser screen.
(or MAC address). • Close Properties Click to close the device popup.
Properties but allow the device popups to remain accessible from
The Properties panel appears on the right side of the this panel. Click the properties icon to re-open it.
screen. Information about each selected device appears There are four clickable tabs:
as a popup within this panel. The information varies
depending on whether the client is wired or wireless: • Details
• Wireless Client – Details • Statistics
• “Wired Client – Details” on page 111 • History
• Configuration
Wireless Client – Details

to rows.
hardware identifier of the client.
Hostname Displays the customizable name or identifier
of the client.
Device Type Displays the type of device.
IP Address Displays the IP address of the client.
Uptime Displays the duration of time the client has been
connected.
Connected AP Displays the hostname, alias, or MAC
• (icon) Displays the icon of a wireless or wired device. address of the UniFi AP. You can click the name to get
• Name/MAC Address Displays the hostname, alias, or additional details; see “UniFi Access Point Details” on
MAC address of the device. page 95 for more information.
• Block Click to block this client from accessing the ESSID Displays the name of the wireless network.
network.
• Reconnect Click to reconnect a wireless client. You
can click o kick out a client, which usually reconnects
back quickly; this is useful for troubleshooting or
resolving a problematic wireless connection.

Chapter 14: Client Details UniFi Controller User Guide
Wireless Client – Statistics Deep Packet Inspection

The Deep Packet Inspection information is available if the
Overview
DPI feature is enabled (refer to “Settings > Site” on page
20 for more information).
Channel Displays the channel being used.

Signal Displays the percentage of signal strength (sort) You can click any column to sort the displayed list.
between the AP and client. The selected column displays or to indicate ascending
TX Rate Displays the transmit rate. or descending order.
RX Rate Displays the receive rate. Application Displays the name of the application.
Power Save Displays the status of the power save mode. Bytes Displays the amount of data uploaded and
Activity Displays the level of activity in Bytes per second. downloaded as bytes.
Down Pkts/Bytes Displays the amount of data Packets Displays the amount of data uploaded and
downloaded as packets and bytes. downloaded as packets.
Up Pkts/Bytes Displays the amount of data uploaded as Wireless Client – History
packets and bytes.
Date/Time Displays the date and time of the connection.

Duration Displays the duration of the connection.
the client.
the client.

UniFi Controller User Guide Chapter 14: Client Details
Wireless Client – Configuration Wired Client – Details

Config

Alias Allows you to change the hostname of the client. Hostname Displays the customizable name or identifier
of the client.
Note Allows you to enter comments about the client.
Once saved, the client will be designated as a “Noted” Device Type Displays the type of device.
client on the Insights > Known Clients tab. IP Address Displays the local IP address of the client.
User Group Allows you to assign the client to a User Uptime Displays the duration of time the client has been
Group. User Groups are set up under the Settings tab > connected.
User Groups option (see “Settings > User Groups” on Network Displays the network used by the client.
page 34 for more information). The default User Group
is Automatic. Port Displays the name and port of the UniFi device
being used by the client. You can click the name to get
Save Click Save to apply changes. additional details on the UniFi device.
IP Config Wired Client – Statistics
Overview

Fixed IP Select this option to assign a static IP address to
the client, and configure the settings below. If you want Down Pkts/Bytes Displays the amount of data
the local DHCP server to assign an IP address to the client, downloaded as packets and bytes.
remove the checkmark. Up Pkts/Bytes Displays the amount of data uploaded as
• Network Select the appropriate network from the packets and bytes.
drop-down list.
• IP Address Enter the local IP address.

Chapter 14: Client Details UniFi Controller User Guide
Deep Packet Inspection Wired Client – Configuration

The Deep Packet Inspection information is available if the
Config
DPI feature is enabled (refer to “Settings > Site” on page
20 for more information).
(sort) You can click any column to sort the displayed list. Alias Allows you to change the hostname of the client.
or descending order. Note Allows you to enter comments about the client.
Once saved, the client will be designated as a “Noted”
Application Displays the name of the application. client on the Insights > Known Clients tab.
Packets Displays the amount of data uploaded and User Group Allows you to assign the client to a User
downloaded as packets. Group. User Groups are set up under the Settings tab >
Bytes Displays the amount of data uploaded and User Groups option (see “Settings > User Groups” on
downloaded as bytes. page 34 for more information). The default User Group
is Automatic.
Wired Client – History Save Click Save to apply changes.
IP Config
Date/Time Displays the date and time of the connection.

Duration Displays the duration of the connection.
the client.
the client. Fixed IP Select this option to assign a static IP address to
the client, and configure the settings below. If you want
the local DHCP server to assign an IP address to the client,
remove the checkmark.
• Network Select the appropriate network from the
drop-down list.
• IP Address Enter the local IP address.

UniFi Controller User Guide Chapter 15: Hotspot Manager
Chapter 15: Hotspot Manager If you create a bookmark for the Hotspot Manager, ensure
that you include the site name in the URL, which should be
The Hotspot Manager includes four main tabs when in this format:
accessed by the UniFi Controller super admin account. For https://unifi.yourdomain.com:8443/hotspot/s/site_name
details on a specific tab, refer to the appropriate section.
Guests
Guests The Hotspot’s active guests are displayed.
“Payments and Transactions” on page 114
“Vouchers” on page 114
“Operator Accounts” on page 115
Only admins with read/write access to the UniFi Controller
can create operator accounts for the Hotspot Manager.
Operator accounts are designed for use by hotels or other
businesses to service guests and have no access to other
UniFi administrative features. Operator accounts will
have access to three tabs after login: Guests, Payments,
and Vouchers.
Items per page Select how many results are displayed
per page: 10, 50, 100, or 200.
Show Filter by time duration: last 24 hours, 3 days,
On any sub-tab, you can click any of the column headers
7 days, 2 weeks, 30 days, and 120 days.
to change the list order.
Search Enter keywords in the Search
If there is more than one page of entries to display, click
field to find a specific guest based on Name/MAC Address,
Package, Amount, Authorized By, or Status value.
right of the screen to display different pages.
To access the Hotspot Manager, go to Settings >
Guest Control, and click Go to Hotspot Manager. See
“Hotspot” on page 30 for more information.
Name Displays the guest’s device name or MAC address.

Chapter 15: Hotspot Manager UniFi Controller User Guide
Package Displays the description of the package that was Status Displays the status of the transaction.
purchased (if applicable). Actions Click a button to perform the desired action:
Amount Displays the amount paid for access (if • Refund Refund the selected customer if necessary.
applicable).
Authorized By Displays the authorization method. If Vouchers
there is no authorization, then None is displayed. Create vouchers that include distributable codes, duration
Download Displays the total amount of data values, and use restrictions.
downloaded.
Upload Displays the total amount of data uploaded.
Start Time Displays the start time of the guest access.
Status Displays the remaining session time for the guest.
Displays Expired if there is no remaining session time.
• Disconnect Immediately disconnect the selected guest.
• Extend Extend a guest’s session for an additional
24 hours. For example, if you click it three times, you will
extend guest access for three more days.
Payments and Transactions

The Hotspot’s payments and transactions are displayed. Create Vouchers To create a batch of vouchers, click ??
and complete the following:
• Create __ Enter the number of vouchers to create.
• One time/Multi-use Select how often the voucher can
be used: One time or for Multi-use.
• Expiration Time Select how long the voucher is valid:
8 hours, 24 hours, 2 days, 3 days, 4 days, 7 days, or
User‑defined. If you select User-defined, enter a number
and specify day, minute, or hour.
• Bandwidth Limit (Download) Select to limit the
download bandwidth. Enter the maximum in Kbps.
• Bandwidth Limit (Upload) Select to limit the upload
bandwidth. Enter the maximum in Kbps.
• Byte Quota Select to limit the amount of data transfer
Show Filter by time duration: last 24 hours, 3 days,
allowed per session. Enter the maximum in megabytes.
7 days, 2 weeks, 30 days, and 120 days.
• Notes Enter any notes specific to this batch of vouchers.
Search Enter keywords in the Search field
to find a specific voucher based on Time, Name, Package, • Save Click Save to create the vouchers as specified.
Amount, Extra Info, or Status value. • Cancel Click Cancel to discard changes.
Time Displays the date and time of the transaction.
Last Name Displays the user’s last name.
First Name Displays the user’s first name.
Package Displays the description of the package.
Amount Displays the amount of the transaction.
Extra Info If the user paid by credit card, the Extra Info Search Enter keywords in the Search box
field will display the type of credit card and the last to find a specific voucher based on Code, Create Time,
four digits of the credit card used. If the user paid by an Notes, Duration, or Status value.
alternative method such as PayPal, the Extra Info field may
display information such as the email address associated
with the PayPal account.

UniFi Controller User Guide Chapter 15: Hotspot Manager
(sort) You can click any column to sort the displayed list. • Account Name Enter a name for the operator. The
The selected column displays or to indicate ascending Account Name should use A-Z, a-z, or 0-9. Spaces and
or descending order. symbols are allowed but not recommended.
Print all Unused Vouchers Click PRINT ALL UNUSED VOUCHERS to • Password Enter a password for the operator. The
send a page to your printer with the codes and durations Password has to start with A-Z, a-z, or 0-9. The other
of unused vouchers. characters can only be printable ASCII characters.
Print Batch A batch is a group of vouchers created at the • Notes (Optional) Enter a note to identify or describe the
same time. Click PRINT BATCH to display a list of dates with operator.
times. Select the date with time of the batch you want • Save Click Save to create the new operator account.
to retrieve. A tab will open with the vouchers ready for
printing. • Cancel Click Cancel to discard changes.
Code Displays each active voucher code.

Create Time Displays the date and time a voucher was
created.
Down Displays the maximum download bandwidth
allowed.
Up Displays the maximum upload bandwidth allowed.
Byte Quota Displays the maximum amount of data
transfer allowed per session.
Notes Displays any notes that were added using the Open Operator Login Click OPEN OPERATOR LOGIN
to test the
Notes option during voucher creation. operator credentials.
Duration Displays the duration of minutes, hours, or days If you create a bookmark for the Hotspot Manager, ensure
that the voucher enables the user to access the Internet. that you include the site name in the URL, which should
be in this format:
Status Indicates whether the voucher is valid for a single https://unifi.yourdomain.com:8443/hotspot/s/site_name
use or multiple uses. Displays Expired if the voucher is no
longer valid. Displays the number of times used and time The UniFi Hotspot Manager login screen will appear. Enter
until expiration for multi-use vouchers. the username and password in the appropriate fields and
click Sign In.
• Print Click PRINT
to print an individual voucher.
• Revoke Click REVOKE to immediately deactivate the
selected voucher.
Operator Accounts
(Only available for admins with read/write access to the
UniFi Controller). Create Operator Accounts that can log
in to Hotspot Manager to manage guests, payments or
transactions, and vouchers.
Only the Guests, Payments, and Vouchers tabs will appear.

Search Enter keywords in the Search
field to find a specific operator account based on Name,
Password, or Notes value.
Name Displays the name of the operator.
Password Displays the password.
Notes Displays any descriptive notes.
Create New Operator To create a new operator account,
click and complete the following: Actions Click a button to perform the desired action:
• Delete Click to remove an operator account.

Chapter 15: Hotspot Manager UniFi Controller User Guide

UniFi Controller User Guide Appendix A: Portal Customization with Legacy JSP
Appendix A: Portal Configuring Portal Customization

To enable the guest portal with custom Legacy JSP
Customization with branding, perform the following steps:
Legacy JSP 1. Go to Settings and click Guest Control.
Before You Begin

Starting with UniFi v5, you have two options for portal
customization: AngularJS and Legacy JSP.
AngularJS
AngularJS is the new option for client-side rendering. We
recommend AngularJS unless you are using old templates.
Note: AngularJS is not compatible with old
templates because the old templates were
designed to work with JSP (Java Server Pages).
The UniFi Controller offers a built-in editor to customize
AngularJS; however, it is not fully customizable at 2. Select Enable Guest Portal to enable it, and then
this time. select an authentication method.
AngularJS is a single-page app, so it should work more Note: See “Settings > Guest Control” on page
quickly. However, AngularJS uses JS (JavaScript), which 27 for more information on enabling the
may not work with some really old web browsers or newer Guest Portal for the following authentication and
browsers with JS support disabled. landing page options: No authentication, Simple
Password, and Hotspot.
AngularJS uses responsive design, so it will adapt to the
size of a mobile device, such as a tablet or smartphone.
Appendix A: Portal Customization with Legacy JSP is for
Legacy JSP implementation only. See “Settings > Guest
Control” on page 27 for more information about the
built-in editor for AngularJS.
Legacy JSP
Legacy JSP is the pre-existing option for server-side
rendering. Legacy JSP is fully customizable and uses old
HTML, so it should work with any web browser. You can
customize Legacy JSP only by overriding files. Legacy JSP
works more slowly and is not responsive by default.
Overview 3. For the Template Engine setting, keep the default,

With Legacy JSP, the UniFi Controller software allows Legacy JSP.
complete branding of a portal implementation, allowing 4. For the Override Default Templates setting, select
you to “white label” your wireless Internet service as if you Override templates with custom changes.
had developed it yourself.
In order to provide the maximum flexibility in your
branding effort, the UniFi Controller software provides
total access to the portal directory on the system in which
it is installed.
This open architecture allows you to include unlimited
content while keeping development simple through the
use of plain .html (hand code or use any editor of your
choice). Testing is simple and immediate; simply reload
changes from any browser.
5. Click Apply Changes.

Appendix A: Portal Customization with Legacy JSP UniFi Controller User Guide
Viewing the Default Portal Mac

Once Guest Portal and Override Default Templates are 1. Navigate to Go > Applications.
enabled, connect to the Guest Network SSID as shown
below, depending on your platform.
Windows
1. Go to Connect to Network.
• Windows 8 Go to the Settings menu and click the
Network icon.
• Windows 10/7 Right-click the Network icon.
2. Select the Guest Network SSID and click Connect. 2. Control-click the UniFi application and then click Show
3. Depending on the security type applied to the Package Contents.
network, enter the security key or password. Click OK
or Connect.
4. Launch your web browser and you will be directed to
the default portal page for the authentication type
configured on the Guest Portal (see “Settings > Guest
Control” on page 27 for screenshots of default
portal pages by authentication method).
Mac
1. Click the AirPort icon in the menu bar (top right 3. Double-click the Contents folder to open it.
side of the screen).
2. Select the Guest Network SSID and click Connect.
3. Depending on the security type applied to the
network, enter the security key or password. Click OK.
4. Once connected, the AirPort icon will change from
gray to solid black. The number of black lines indicates
the signal strength.
5. Launch your web browser and you will be directed to
the default portal page for the authentication type
configured on the Guest Portal (see “Settings > Guest
Control” on page 27 for screenshots of default 4. Double-click the Resources folder to open it.
portal pages by authentication method).
Setup
The html and css files are located on the system that the
UniFi Controller software has been installed on. The files
are in the following locations:
UniFi Cloud Key
/srv/unifi/data/sites/<site_name>/portal
Mac
/Applications/UniFi.app/Contents/Resources/data/
sites/<site_name>/portal
Windows
<Drive_Letter>:\Users\<Username>\Ubiquiti UniFi\data\
sites\<site_name>\portal
For specific instructions on accessing the files, refer to the
specific operating system:
• Mac
• “Windows” on page 120

UniFi Controller User Guide Appendix A: Portal Customization with Legacy JSP
5. Double-click the data folder to open it. 9. You have several files that you can customize in the
portal folder (these are described in the Customizable
Default Files section).
6. Double-click the sites folder to open it.
10. To customize the voucher, double‑click the bundle

folder to open it.
7. Double-click the folder whose name matches the site

ID (for example: /manage/s/<site_ID>/dashboard).
11. You can customize voucher.css and voucher.html to fit

your needs.
8. Double-click the portal folder to open it.

Appendix A: Portal Customization with Legacy JSP UniFi Controller User Guide
Windows
The Windows files are located in the following location:
<Drive_Letter>:\Users\<Username>\Ubiquiti UniFi\
data\sites\<site_name>\portal
Customizable Default Files
The following default customizable html and css files are
located in the portal folder:
• index.html Main landing page that displays pricing to
the guest.
• payment.html Used to submit credit card information.
It requires https and also serves as an example of an
additional .html page.
• fail.html Displayed when there is an error handling a
guest login.
• reset-min.css Standardizes the rendering of HTML
elements across browsers.
• styles.css Controls the style of HTML elements.
The following default files are located in the bundle folder:
• voucher.html Page for vouchers.
• voucher.css Standardizes the rendering of HTML
elements across browsers.
• messages.properties You can edit this file using a
text editor such as TextEdit. This file defines package
costs, duration of access, duration of a free trial period,
package titles, and how the charge will appear on a
customer’s credit card account. Error messages are also
defined by this file.
Additional details on portal customization can be found in

our community site at:
http://ubnt.link/UniFi-Portal-Customization

UniFi Controller User Guide Appendix B: UniFi Discovery Utility
Appendix B: UniFi Discovery UniFi Discovery Utility Interface

Upon launch, the UniFi Discovery Utility listens to Layer-2
Utility broadcast/multicast beacons from UniFi APs in both a
factory default state and an unmanaged state (adopted
Overview but unable to contact the UniFi Controller software).
The Ubiquiti UniFi Discovery Utility includes tools that
allow the discovery and management of UniFi APs. It is
installed automatically as part of the UniFi Controller
software installation process. See “Software Installation”
on page 1 for more information.
Launching the UniFi Discovery

Utility
Mac Users
MAC Address Displays the MAC address and alias of
From the Finder, click Go > Applications and double-click the AP. The alias is displayed in parentheses if it has been
the UniFi-Discover.app icon. specified; see “UniFi Access Point – Configuration” on
page 100 for details.
IP Address Displays the IP address of the AP and the
method used by the AP to obtain an IP address. The
method is displayed as DHCP or Static in parentheses.
Model Displays the model name of the AP.
Version Displays the firmware version installed on the AP.
Status Displays the current status of the AP: Pending,
Managed/Adopted, Login Failed, or IP Unreachable.
There are three buttons available:
PC Users
• “Locate” on page 122
For most versions of Windows, go to Start > All Programs
> Ubiquiti UniFi and double‑click the UniFi-Discover icon. • “Manage” on page 122
• “Reset” on page 123
Note: To reboot the AP, click one of the buttons listed
above and proceed to “Reboot” on page 123.
For Windows 8, go to the Start menu and double‑click the

UniFi-Discover icon.

Appendix B: UniFi Discovery Utility UniFi Controller User Guide
Locate Manage
Locate the AP. The following window will appear: Set the inform URL, allowing the AP to be managed by
the UniFi Controller software running in a NOC or in the
cloud. (See “Network Topology Requirements” on page
1 for a visual representation of this configuration.) The
following window will appear:
Actions If you clicked the Locate button, then Locate is

automatically selected.
Username If required, enter the device username.
Password If required, enter the device password.
Actions If you clicked the Manage button, then Manage is
Apply Click Apply to locate the AP. The LED on the AP will
automatically selected.
flash so that it can be differentiated from the other APs.
Set Inform URL Enter the URL, port, and path to the UniFi
Controller software.
Username If required, enter the device username.
Password If required, enter the device password.
Apply Click Apply to save the inform URL.

UniFi Controller User Guide Appendix B: UniFi Discovery Utility
Reset Reboot
Reset the AP to factory default settings. The following To reboot the AP, click any of the buttons (Locate, Manage,
window will appear: or Reset) on the UniFi Discovery Utility screen. The following
window will appear:
Actions If you clicked the Reset button, then Restore to

factory default is automatically selected. Actions Select Reboot from the drop-down menu.
Username If required, enter the device username. Username If required, enter the device username.
Password If required, enter the device password. Password If required, enter the device password.
Apply Click Apply to reset the AP to factory default Apply Click Apply to reboot the AP.
settings.

Appendix B: UniFi Discovery Utility UniFi Controller User Guide

UniFi Controller User Guide Appendix C: UniFi Mobile App
Appendix C: UniFi Mobile App 3. Launch the app, and use one of the following options:
• Log In Enter the Username and Password of your
Ubiquiti Single Sign-On (SSO) account. Tap Log In.
Overview
• Register To register for an SSO account, tap
The UniFi app has two general functions: Register.
• You can use a mobile device to provision a UniFi AP • Continue If you do not want to back up or restore
for basic functionality without configuring a UniFi configurations, you can skip the login and tap
Controller. Go to the Basic Setup section below. Continue.
• You can use a mobile device to access the UniFi
Controller. Go to “Controller Mode” on page 128.
Basic Setup
You can set up any UniFi AP.
Requirements
• An Ethernet connection from the UniFi AP to the LAN
with DHCP
• Firmware version 3.4.4.3231 or higher
• A compatible Android or iOS device
The following instructions describe the iOS version of the 4. The app will search for new devices. Tap the UniFi AP
app; however, the Android version is similar. on the device list and go to step 8.
1. Download the UniFi App from the App Store (iOS) or
Google Play™ (Android).
2. Select the functionality you want to use:

• Controller mode Use the app to access the UniFi
Controller. Go to “Controller Mode” on page 128.
• I don’t have a controller Use the app to manually
provision a UniFi device for basic functionality
without configuring a UniFi Controller. Go to step 3.
5. If a new device is not detected, tap .

6. Tap Scan QR Code.

Appendix C: UniFi Mobile App UniFi Controller User Guide
7. Scan the QR code on the back of the UniFi AP, or tap Connected Clients Displays the number of clients
Enter ID Manually to type the case‑sensitive MAC connected to this UniFi AP.
address. SSID Displays the wireless network name.
Note: For Android, the mobile device Encryption Displays Encrypted.
automatically connects to the helper SSID. For
iOS, manually copy and paste the helper SSID Traffic In/Out Displays the amount of upload and
and password. download traffic.
Clients
8. You may be prompted to upgrade the UniFi AP to the

latest firmware. Please proceed with the upgrade. Connected Clients Displays the number of clients
Go to the Device section below to set up the UniFi AP. connected to this UniFi AP. Tap to display additional
details:
Device
• Uptime Displays the duration of time the device has
The Device screen displays basic status information: been running without interruption.
• Traffic Displays the total amount of data downloaded
and uploaded by the client.
• RSSI Displays the SNR of the connection.
• Block this client Tap to block this client from accessing
the network.
Configure To manage the device, go to the Configure

section in the next column.
Overview
IP Address Displays the IP address of the device.
hardware identifier of the device. Blocked Clients Displays the number of blocked clients.
Firmware Version Displays the version number of the Tap to display a list of blocked clients.
device’s firmware. • Unblock this client Tap to allow this client access to the
Radio 2G network.
Channel Displays the channel used.
Transmit Power Displays the level of transmit power.

Configure WLAN Settings

• Select your country Select the appropriate country • Name/SSID Enter the name of the wireless network.
from the list. • Enabled Enable or disable wireless functionality.
• Security Select the security method you want to use.
• Security Key Enter the passphrase.
Configure the following settings for each radio:

Radio 2G (11n/b/g)
Radio Settings Radio 5G (11n/ac)
• Channel Select a channel number or keep the default, Radio Settings
Auto.
• Channel Select a channel number or keep the default,
• (channel width) Select the appropriate channel width. Auto.
• TX Power The default is Auto. Select High, Medium, or • (channel width) Select the appropriate channel width.
Low.
• TX Power The default is Auto. Select High, Medium, or
Low.

WLAN Settings • Restore Restore the previously saved configuration.

• Same as 2G? Tap to use the same settings as the • Change mode Select this option if you want to change
2.4 GHz configuration. to Controller mode. Go to the Controller Mode section in
• Name/SSID Enter the name of the wireless network. the next column.
• Enabled Enable or disable wireless functionality. Note: For advanced configuration, switch to
Controller mode.
• Security Select the security method you want to use.
• Security Key Enter the passphrase. Controller Mode
• Apply Settings Tap to save your changes. You can access the UniFi Controller through the UniFi
mobile app.
Requirements
• An Ethernet connection from the UniFi device to the
LAN with DHCP
• Firmware version 3.4.4.3231 or higher
• A compatible Android or iOS device
1. Download the UniFi App from the App Store (iOS) or
Google Play (Android).
2. Select the functionality you want to use:

Settings
• Controller mode Use the app to access the UniFi
The Settings screen offers the following options: Controller. Go to step 3.
• I don’t have a controller Use the app to manually
provision a UniFi AP for basic functionality without
configuring a UniFi Controller. Go to “Basic Setup”
on page 125.
• Secure Shell (SSH) Login Username Change the

username of the device login.
• SSH Login Password Change the password of the
device login.
• Country Code Change the country selection.
• Single Sign-On (SSO) Username Change the username
of the SSO account.
• SSO Password Change the password of the SSO
account.
• Automatic Configuration Backup Enable or disable
automatic backup of the current configuration.
• Back Up Now Back up the current configuration.

3. Enter the following information: The UniFi app includes four tabs:
• (IP address) Enter the IP address of the UniFi • “Dashboard” on page 129
Controller. • “Devices” on page 130
• (port) Enter the appropriate port number, which is • “Clients” on page 135
typically 8443.
• “Settings” on page 137
Note: If you do not know the IP address, you can
tap Find to detect a UniFi Controller and then Dashboard
select it. The Dashboard screen provides an overview of your
• (username) Enter your username for the UniFi network’s status.
Controller.
• (password) Enter your password for the UniFi
Controller.
• Remember username and password Tap this
option if you want the app to remember your
username and password.
Tap Connect.
WAN
(status) Displays one of the following:
• OK The node is active.
• Unknown There is no UniFi Security Gateway.
• Warning There is a warning; please investigate further.
• Error There is an error; please investigate further.
4. You may be prompted to enter a descriptive name for Inactive Displays the number of Gateway devices
the Controller if it is currently using an IP address. You adopted but not active.
can change it now and then tap OK, or you can tap Not
Pending Displays the number of Gateway devices
Now to skip this step.
pending adoption.
LAN
• Unknown There is no UniFi Switch.
Inactive Displays the number of wired devices adopted
but not active.
Pending Displays the number of wired devices pending
adoption.
WLAN
• Unknown There is no UniFi AP.

Inactive Displays the number of APs adopted but not Devices

active.
The Devices screen displays a list of UniFi devices
Pending Displays the number of APs pending adoption. discovered by the UniFi Controller. Details include
Devices the model number, hostname, status, and connection
duration. Tap a device for configuration or details.
Devices Displays the total number of devices.
All Displays all device types.
WLAN Displays the number of wireless devices.
GW/Switch Displays Gateway and Switch devices only.
WAN Displays the number of Gateway devices.
APs Displays UniFi APs only.
LAN Displays the number of wired devices.
Phones Displays UniFi VoIP Phones only.
Scroll down the Dashboard screen to view additional
status information.
Clients
Clients Displays the total number of clients.
Users Displays the number of connected users.
Guests Displays the number of connected guests.
Latency and Throughput
Note: The Latency and Throughput values require
a UniFi Security Gateway.
Latency Displays the amount of time it takes a packet
to travel from the UniFi Security Gateway to the service
provider’s gateway. Unknown is displayed if there is no
UniFi Security Gateway.
Throughput Down Displays the amount of current Overview
download traffic. Unknown is displayed if there is no UniFi
• Configure To manage the device, go to “Configure” on
Security Gateway.
page 133.
Throughput Up Displays the amount of current upload
• IP Address Displays the IP address of the device.
traffic. Unknown is displayed if there is no UniFi Security
Gateway. • MAC Address Displays the MAC address or unique
hardware identifier of the device.
• Firmware Version Displays the version number of the
device’s firmware.
• Uptime Displays the duration of time the device has
been running without interruption.

• RF Environment (Available only for UAP‑AC‑LITE, Connected Clients

UAP‑AC‑LR, UAP‑AC‑PRO, and UAP‑AC‑EDU.) Tap this
• Users Displays a list of connected users, including SSID
option for spectral analysis to help in channel selection
(wireless network name), Activity level, and connection
and planning.
duration. Tap a user for details; go to the Overview
section below for more information.
-- 2G/5G Select the frequency band you want to

analyze.
• Guests Displays a list of connected guests, including
-- Scan Tap Scan to trigger an RF scan and then tap SSID (wireless network name), Activity level, and
Scan again to continue. connection duration. Tap a guest for details; go to the
Note: The RF scan may take more than five Overview section below for more information.
minutes. All clients using this AP will be
disconnected, and the AP will be offline for the
duration of the scan.

Overview -- Packets Down Displays the amount of data

• IP Address Displays the IP address of the client. downloaded as packets.
• MAC Address Displays the MAC address or unique -- Packets Up Displays the amount of data uploaded as
hardware identifier of the client. packets.
• Connection Displays the hostname, alias, or MAC -- Bytes Down Displays the amount of data
address of the UniFi device the client is connected to. downloaded as bytes.
• Uptime Displays the duration of time the client has -- Bytes Up Displays the amount of data uploaded as
been connected without interruption. bytes.
• Statistics Displays additional client information: • History Displays the historical usage of a client.
-- ESSID (Available for wireless clients.) Displays the -- (date/time) Displays the date and time of the
name of the wireless network. connection.
-- Connection Displays the hostname, alias, or MAC -- (duration) Displays the duration of the connection.
address of the UniFi device the client is connected to. -- (down/up) Displays the total amount of data
-- Channel (Available for wireless clients.) Displays the downloaded and uploaded by the client.
channel being used.
-- Signal (Available for wireless clients.) Displays the
percentage of signal strength between the AP and
client.
-- TX Rate Displays the transmit rate.
-- RX Rate Displays the receive rate.
-- Power Save Displays the status of the power save
mode.
-- Activity Displays the level of activity in Bytes per
second.

Actions -- Channel Select the appropriate channel number and

channel width.
You can locate or restart the device.
Group, then the Channel setting cannot be
changed.
-- TX Power Select the appropriate transmit power
value. The default is Auto.
• Locate Tap to flash the LED on the device. The LED will
flash until Locate is tapped again.
• Restart Tap to restart the selected device.
Configure
-- Min. RSSI Disabled by default. Select this option
and enter a minimum threshold (we recommend a
value in this range: -70 to -90 dBm). For UniFi, RSSI
is synonymous with SNR. If the client signal falls
below the specified threshold, then the AP kicks
out the client, allowing it to reconnect with a more
suitable AP.
• Alias Also known as the host name. Enter or edit the

customizable name or identifier of the device.
• Radios These settings are available only for APs.

Group, the Minimum RSSI setting cannot be
changed.

• WLAN These settings are available only for APs. • Network Select the appropriate option:
-- Using DHCP The use of the Dynamic Host
Configuration Protocol (DHCP) is the default. The AP
-- Static IP Assign fixed network settings to the AP.
Enter the following information:
• IP Address Enter the IP address for the AP.
• Subnet Mask Enter the subnet mask of the AP.
• Gateway Enter the IP address of the gateway (for
example, the UniFi Security Gateway).
• Preferred DNS Enter the IP address of the primary
DNS server.
• Alternate DNS Enter the IP address of the
secondary DNS server.
-- WLAN Group Select the appropriate group.
• DNS Suffix Enter the Fully Qualified Domain Name
-- (SSID) Tap to override settings. The WLAN Override
screen appears.
• Band Steering (This setting is available only for the

• Enabled on This AP Tap to enable the WLAN for
UAP‑PRO, UAP‑AC‑LITE, UAP‑AC‑LR, UAP‑AC‑PRO, and
use.
UAP‑AC‑EDU.) 2.4 GHz networks are typically more
• Use VLAN Tap to enable the VLAN. Then enter the congested due to support of legacy clients and multiple
VLAN ID. The VLAN ID is a unique value assigned to sources of 2.4 GHz interference, including Bluetooth
each VLAN on a single device. Enter a value between devices. Band steering can help distribute the load on
2 and 4095. For example, in a large deployment 2.4 GHz and 5 GHz networks by steering dual-band
where there are multiple buildings, you can use a clients to the 5 GHz band when appropriate.
different VLAN ID for each building while all of the
VLANs remain on the same corporate network.
• SSID Enter the SSID override name to apply to the
wireless network.
• Security Key If the WPA-Personal security option
has been applied to the WLAN under Settings >
Wireless Networks, then the Pre-Shared Key (PSK) for
the SSID specified will automatically appear in this
field.

-- Off Keep the default, Off, if you do not want to use Clients
band steering.
The Clients screen displays a list of network clients. Details
-- Prefer 5G Select this option to steer clients to the include the hostname, SSID (wireless network name),
5 GHz band at a lower channel utilization threshold Activity level, and connection duration. Tap a client for
than the Balanced option. The threshold is not a details.
single value; instead it is a function of two values:
You can filter by connection type:
the 2.4 GHz channel utilization and 5 GHz channel
utilization. All Displays all connection types.
-- Balanced (Not available for the UAP-PRO.) Select this Wireless Displays wireless clients only.
option to steer clients to the 5 GHz band channel at a Wired Displays wired clients only.
higher channel utilization threshold than the Steer to
5G option.
• Airtime Fairness (This setting is available only for
the UAP‑AC‑LITE, UAP‑AC‑LR, UAP‑AC‑PRO, and
UAP‑AC‑EDU.) This helps multiple users to share the
bandwidth of a single AP. Tap to enable this option.
Overview
• IP Address Displays the IP address of the client.
• MAC Address Displays the MAC address or unique
• Connection Displays the hostname, alias, or MAC
• Forget Tap Forget to remove the AP from management address of the UniFi device the client is connected to.
by the UniFi Controller software and reset it to factory • Uptime Displays the duration of time the client has
default settings. been connected without interruption.
Note: Use caution when tapping Forget. This will
restore the AP to factory default settings when it is
in a Connected state. Do not use the Forget option
when the AP is in an Isolated or Disconnected state. If
you do, the only way to make the AP accessible from
the UniFi Controller is to take it down and connect
by wire.

• Statistics Displays additional client information: • History Displays the historical usage of a client.
-- ESSID (Available for wireless clients.) Displays the -- (date/time) Displays the date and time of the
name of the wireless network. connection.
-- Connection Displays the hostname, alias, or MAC -- (duration) Displays the duration of the connection.
address of the UniFi device the client is connected to. -- (down/up) Displays the total amount of data
-- Channel (Available for wireless clients.) Displays the downloaded and uploaded by the client.
channel being used.
Actions
-- Signal (Available for wireless clients.) Displays the
You can block or unblock a client device.
percentage of signal strength between the AP and
client.
-- TX Rate Displays the transmit rate.
-- RX Rate Displays the receive rate.
-- Activity Displays the level of activity in Bytes per
second.
-- Packets Down Displays the amount of data
downloaded as packets.
-- Packets Up Displays the amount of data uploaded as
packets.
-- Bytes Down Displays the amount of data
downloaded as bytes.
-- Bytes Up Displays the amount of data uploaded as
bytes.
• Block Tap to block this client from accessing the
network.
• Unblock Tap to reconnect a blocked client.
Note: Use caution if you block a client and then exit
the Client screen. The blocked client will disappear
from the client list and then you cannot unblock the
client from the UniFi mobile app. Instead, you must
access the browser-based UniFi Controller and then
unblock the client on the Insights screen.

Settings
The current site is displayed on this screen.
Site To change a site, tap the current site and then select
a different site.
Log Out To exit the UniFi app or change its mode, tap
Log out.


UniFi Controller User Guide Appendix D: UniFi EDU Mobile App
Appendix D: UniFi EDU The UniFi EDU app includes five tabs:
• Broadcast (see below)
Mobile App • “Schedule” on page 137
• “Recordings” on page 142
Overview • “Volume” on page 143
You can use the UAP-AC-EDU to broadcast
• “Settings” on page 143
announcements with clarity from your mobile device.
Use the UniFi EDU app to broadcast announcements from Broadcast
the UAP-AC-EDU. You can organize the UniFi AC EDU APs into multiple
Requirements broadcast groups.
• UniFi Controller software v4.9.5 or higher
• UAP-AC-EDU firmware v3.4.18 or higher
• A compatible Android or iOS device located on the same
Layer-2 network as the UniFi Controller and UniFi APs
The following instructions describe the iOS version of the
app; however, the Android version is similar.
1. Download the UniFi EDU app from the App Store (iOS)
or Google Play (Android).
2. Launch the app.

To create a broadcast group, follow these instructions:
3. Enter the following information:
1. Click .
• (IP address) Enter the IP address of the UniFi
2. Enter a descriptive name in the Group Name field.
Controller.
• (port) Enter the appropriate port number, which is
typically 8443.
Note: If you do not know the IP address, you can
click Find to detect a UniFi Controller and then
select it.
• (username) Enter your username for the UniFi
Controller.
• (password) Enter your password for the UniFi
Controller.
• Remember username and password Tap this
option if you want the app to remember your
3. Tap the appropriate UniFi AC EDU APs.
username and password.
Tap Connect.
4. Tap Save to apply your changes, or tap Cancel to

discard your changes.

Appendix D: UniFi EDU Mobile App UniFi Controller User Guide
To begin a broadcast, follow these instructions: To edit a broadcast group, follow these instructions:
1. Tap the broadcast group you want to use. 1. Tap Edit.
2. Tap Start Broadcast to start the announcement. 2. To change the name or members of the group, tap the
broadcast group.
3. Tap Stop Broadcasting to end the announcement.

3. Make your changes.
The speakers will automatically be muted when you stop

broadcasting. 4. Tap Save to apply your changes, or tap Cancel to

To delete a broadcast group, follow these instructions: To schedule an announcement, follow these instructions:
1. Tap Edit. 1. Tap .
2. To remove a broadcast group, tap . 2. Configure the following:

• (Date and time) Select the appropriate date and
time.
• Repeat Select this option to specify how often the
announcement should recur. Then select Never,
Every Day, Every Weekday, or Custom.
If you selected Custom, select the Frequency, Weekly
or Monthly, and then select the appropriate
weekday or date.
• Recording/Sample Select the appropriate recording
or sample.
• Broadcast Group Select the appropriate group.
3. Tap Done.
Schedule
You can schedule an announcement.


To delete an announcement, follow these instructions: To create a recording, follow these instructions:
1. Click Edit. 1. Tap .
2. To remove an announcement, tap . 2. Tap to start recording. Tap to stop recording. Tap
to play back the recording.
3. Tap Done.
Recordings
You can create a recording.


To delete a recording, follow these instructions: Test Sound Tap Test Sound to select a specific sound for
1. Click Edit. testing. Then tap any sound to select it.
2. To remove a recording, tap . (slider) Use the slider control to adjust the volume for
each speaker.
Test To test the sound of any speaker, tap Test.
Settings
The current site is displayed on this screen.
3. Tap Done.
Volume
You can select a test sound or adjust the volume of any
speaker.
Site To change a site, tap the current site and then select
a different site.

Log Out To exit the UniFi app or change its mode, tap
Log out.

UniFi Controller User Guide Appendix E: Controller Scenarios
Appendix E: Controller A UniFi Cloud Key can be used as a remote controller. For
example, if you have a campus-wide UniFi network and
Scenarios each building has its own router, then Layer-3 adoption is
required.
Overview Deployment Options

The UniFi Controller is a software program that sets up, There are different scenarios for the deployment of the
manages, and monitors UniFi devices, which do not have UniFi Controller. This chapter describes three examples of
individual configuration interfaces (except for the UniFi typical deployments:
Cloud Key); instead, you use the UniFi Controller as a • Local (see below)
network management system to configure settings.
• “Layer-3 Deployment” on page 146
For very small installation that don’t require a guest
portal or advanced features, you can set up UniFi APs in • “Hybrid Deployment” on page 147
stand‑alone mode. Refer to “UniFi Mobile App” on page Local Deployment
125 for details.
The application diagram below shows an example of a
Hosting Controller Software deployment using local controllers. Each site has a local
instance of the UniFi Controller:
The UniFi Controller can be hosted on any of the following:
• High rise The UniFi Controller is running on a
• a local UniFi Cloud Key (a low-power dedicated network
computer.
device)
• Hotel The UniFi Controller is running on a UniFi
• a local server running Linux, Mac OS X, or Microsoft
Cloud Key.
Windows 7/8/10
• Restaurant The UniFi Controller is running on a UniFi
• a remote server running Linux, Mac OS X, or Microsoft
Cloud Key.
Windows 7/8/10
Note: The remote controller option requires Layer-3 Remote Access
adoption and management. Cloud access is enabled on the UniFi Controllers, so you
can use unifi.ubnt.com to remotely monitor and access
Only one instance of the UniFi Controller is required. For
multiple controllers. Each controller, in turn, can manage
example, use either the UniFi Cloud Key or a local server,
multiple sites.
not both.
Local Deployment
unifi.ubnt.com
High Rise Restaurant
Hotel
Local Controller UniFi Cloud

Key Controller
UniFi Cloud
Key Controller
(150) UAP-AC-PRO (2) UAP-AC-LR
(10) US-48-500W
(1) US-8-150W
(1) USG-PRO-4 (10) UAP-AC-PRO (1) UAP-Outdoor+
(1) USG
(10) UAP-AC-LITE
(2) UAP-AC-LR (1) UAP-Outdoor5

Appendix E: Controller Scenarios UniFi Controller User Guide
Layer-3 Deployment Here is an overview of a typical example:

The application diagram below shows an example of a 1. Create a remote controller.
deployment using a remote controller. 2. At the customer site, open a browser to the remote
The UniFi Controller is running in the cloud or your NOC controller.
(Network Operating Center). 3. Use one of the following methods to configure all local
• High rise The UniFi Controller is off-site. Use Layer-3 APs so they inform back to the UniFi Controller:
adoption to manage this site. • “UniFi Mobile App” on page 125
• Hotel The UniFi Controller is off-site. Use Layer-3 • “DNS” on page 149
adoption to manage this site. • “DHCP Option 43” on page 149
• Restaurant The UniFi Controller is off-site. Use Layer-3 • “SSH” on page 150
adoption to manage this site.
For details about Layer-3 adoption, go to “Layer-3
There are multiple methods to carry out Layer-3 adoption. Adoption” on page 148.
Layer-3 Deployment
Central Controller
High Rise UniFi EasySetup

Restaurant
44:d9:e7:fc:ec:4a
10.21.10.31
UniFi AP-AC Lite
Coffee Shop
10.21.10.192
UniFi AP-AC Lite
L3 L3 L3
L3 Adoption Hotel
with App*
(150) UAP-AC-PRO
(2) UAP-AC-LR
(10) US-48-500W
(1) US-8-150W
(1) USG-PRO-4 (10) UAP-AC-PRO (1) UAP-Outdoor+ (1) USG
(10) UAP-AC-LITE
(2) UAP-AC-LR (1) UAP-Outdoor5
* Refer to “Layer-3 Adoption” on page 148 for other methods that can be used.

Hybrid Deployment For example, in the application diagram below, you can
use unifi.ubnt.com to access three controllers:
The application diagram below shows an example of a
deployment using local and remote controllers. • remote controller
Your sites use a mixture of controller types. Some sites • UniFi Cloud Key controller for the hotel
have local instances of the UniFi Controller, while other • UniFi Cloud Key controller for the restaurant
sites have a remote UniFi Controller. In turn, the remote controller manages three sites:
• Sites 1, 2, and 3 The UniFi Controller is off-site. Use • Site 1
Layer-3 adoption to manage these sites.
• Site 2
Note: For details about Layer-3 adoption, go to
“Layer-3 Adoption” on page 148. • Site 3
• Hotel The UniFi Controller is running on a UniFi

Cloud Key.
• Restaurant The UniFi Controller is running on a UniFi
Cloud Key.
Remote Access
Cloud access is enabled on the UniFi Controllers, so you
can use unifi.ubnt.com to remotely monitor and access
multiple controllers. Each controller, in turn, can manage
multiple sites.
Hybrid Deployment
unifi.ubnt.com
Site 1 Site 2 Hotel Restaurant
USG-PRO-4 USG-PRO-4
L3 Controller UniFi Cloud UniFi Cloud
Key Controller Key Controller
Site 3
(240) UAP-AC-PRO (10) UAP-AC-PRO (1) UAP-Outdoor+ (2) UAP-AC-LR
(20) US-48-500W (10) UAP-AC-LITE (1) US-8-150W
(2) UAP-AC-LR (1) UAP-Outdoor5 (1) USG
USG-PRO-4

Layer-3 Adoption For more information about the UniFi EasySetup App, refer
to “UniFi Mobile App” on page 125.
Here is an overview of a typical example:
1. Create your controller. UniFi Discovery Utility
2. At the customer site, open a browser to the UniFi The UniFi Discovery Utility listens to the multicast and
Controller. broadcast packets from UniFi APs and allows you to tell
the UniFi AP to inform any URL you want. (Only APs in the
3. Every UniFi AP has a default inform URL: default state or not in contact with any controller will be
http://unifi:8080/inform displayed).
Use one of the following methods to configure all local The UniFi Discovery Utility is installed alongside your
APs so they inform back to the UniFi Controller: UniFi Controller. Follow the instructions for the operating
• UniFi EasySetup App (see below) system you are using:
• UniFi Discovery Utility (see the next column) Mac Users From the Finder, click Go > Applications and
• “DNS” on page 149 double-click the UniFi-Discover.app icon.
• “DHCP Option 43” on page 149
• ”SSH” on page 150
UniFi EasySetup App
1. Launch the UniFi EasySetup App from your mobile
device.
PC Users For most versions of Windows, go to Start

> All Programs > Ubiquiti UniFi and double‑click the
2. Tap Settings. If Settings is not displayed, then tap the UniFi‑Discover icon.
overflow icon in the upper-right corner, and then tap
Settings.
For other versions, including Windows 8, go to the Start

menu and double‑click the UniFi-Discover icon.
3. Scroll down the Setting screen to view the UniFi

Controller settings:
• Controller mode Enable use of the UniFi EasySetup
App with a UniFi Controller.
• Address Enter the IP address of the UniFi Controller.
• Port Enter the port number of the UniFi Controller. Linux Users Run the following command:
java -jar <unifi_base>/lib/ace.jar discover
To perform Layer-3 adoption with the UniFi Discovery

Utility:
1. Wait for the UniFi AP to be displayed.

2. If the UniFi AP is not in the factory default state, then DNS

click reset. Enter the SSH username and password, and
You have a couple of options:
then click Apply.
DNS resolution Configure your DNS server to resolve
unifi to the IP address of the UniFi Controller.
Ensure that the UniFi AP can resolve the domain name of
the UniFi Controller. For example, if you have configured
http://<XYZ>:8080/inform, then ping the UniFi Controller
from the UniFi AP to determine if <XYZ> can be resolved
or reached.
FQDN Use FQDN for the inform URL of the UniFi
Controller: http://FQDN:8080/inform
If the UniFi AP (using a static IP address) fails to connect
to the remote UniFi Controller, then ensure that you have
properly configured the IP address of the DNS server when
you changed the UniFi AP from DHCP to static in the UniFi
Controller UI. If not properly configured, then the UniFi
AP cannot contact the DNS server to resolve the domain
name of the UniFi Controller.
If the UniFi AP has been reset to its factory defaults, then
3. Click manage. ensure that you have informed the UniFi AP twice (using
4. Change the inform URL. The SSH username and the UniFi Discovery Utility) about the location of the UniFi
password should be ubnt/ubnt. Click Apply. Controller.
DHCP Option 43
Instructions vary depending on the router you are using.
EdgeMAX If you are using a Ubiquiti® EdgeMAX® or
EdgePoint™ router, then follow these instructions:
1. Access the user interface of the EdgeMAX router.
2. Click the Services tab.
3. Go to Actions > View Details for the appropriate DHCP
server.
5. Open a browser to the remote UniFi Controller. The

UniFi AP should be displayed as Pending Approval.
6. Click approve. The UniFi AP will change to an Adopting
state. Eventually it will change to an Adoption Failed or
Disconnected state.
7. Perform step 3 again.
The UniFi AP is now managed by the UniFi Controller.
Once adopted, the UniFi Controller will upgrade these APs
automatically.
For more information about the UniFi Discovery Utility,
refer to “UniFi Discovery Utility” on page 121.

4. In the UniFi Controller field, enter the IP address of the

UniFi Controller. Then click Save.
The DHCP server will return the IP address of the UniFi

Controller to its DHCP clients, so if a client is a UniFi AP, it
will know how to contact the UniFi Controller.
Linux ISC DHCP Server Configure the dhcpd.conf file:
# ...
option space ubnt;
option ubnt.unifi-address code 1 = ip-address;
class “ubnt” {
match if substring (option vendor-class-identifier,
0, 4) = “ubnt”;
option vendor-class-identifier “ubnt”;
vendor-option-space ubnt;
}
subnet 10.10.10.0 netmask 255.255.255.0 {
range 10.10.10.100 10.10.10.160;
option ubnt.unifi-address 201.10.7.31; ### UniFi
Controller IP ###
option routers 10.10.10.2;
option broadcast-address 10.10.10.255;
option domain-name-servers 168.95.1.1, 8.8.8.8;
# ...
}
Note: You can also use the IP address of the UniFi

Controller instead of the domain name in the
inform URL.
Instructions for other DHCP servers are available at:
http://ubnt.link/UniFi-Layer3-Adoption
SSH
If you can SSH into the UniFi AP, then you can perform the
layer-3 adoption via CLI command:
1. Use the UniFi Discovery Utility to ensure that the
UniFi AP is running the same firmware as the UniFi
Controller. If it is not, then follow the instructions at:
http://ubnt.link/UniFi-SSH-Firmware-Upgrade
2. Use the UniFi Discovery Utility to ensure that the UniFi
AP is in the factory default state. If it is not, then SSH
into the UniFi AP and run:
syswrapper.sh restore-default
3. SSH into the UniFi AP and enter:
mca-cli
set-inform http://<ip-of-controller>:8080/inform

UniFi Controller User Guide Appendix F: Contact Information
Appendix F: Contact
Information
Ubiquiti Networks Support
Ubiquiti Support Engineers are located around the world
and are dedicated to helping customers resolve software,
hardware compatibility, or field issues as quickly as
possible. We strive to respond to support inquiries within
a 24-hour period.
Ubiquiti Networks, Inc.
685 Third Avenue, 27th Floor
New York, New York 10017
www.ubnt.com
Online Resources
Support: ubnt.link/UniFi-Support
Community: community.ubnt.com/unifi
Downloads: downloads.ubnt.com/unifi
NBJL120916

www.ubnt.com
© 2011-2016 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti, Ubiquiti Networks, the Ubiquiti U logo, the Ubiquiti beam logo, and UniFi are trademarks or
registered trademarks of Ubiquiti Networks, Inc. in the United States and in other countries. App Store is a service mark of Apple, Inc. Google, Android, and
Google Play are trademarks of Google Inc. All other trademarks are the property of their respective owners.

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Enterprise System Controller

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Chapter 1: Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2: UniFi Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 3: Using the UniFi Controller Software. . . . . . . . . . . . . . . . . . . . . 17

Ubiquiti Networks, Inc. i

Chapter 10: UniFi Security Gateway Details . . . . . . . . . . . . . . . . . . . . . . . . 77

Chapter 11: UniFi Switch Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Chapter 12: UniFi Access Point Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Chapter 13: UniFi VoIP Phone Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

ii Ubiquiti Networks, Inc.

Chapter 14: Client Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Chapter 15: Hotspot Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Appendix A: Portal Customization with Legacy JSP. . . . . . . . . . . . . . . . . 117

Appendix B: UniFi Discovery Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Appendix C: UniFi Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Appendix D: UniFi EDU Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Ubiquiti Networks, Inc. iii

Appendix E: Controller Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Appendix F: Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

iv Ubiquiti Networks, Inc.

Chapter 1: Software All UniFi devices support off-site management controllers.

Introduction Software Installation

• A DHCP-enabled network (so any device can obtain an Mac Users

UniFi Cloud Key

3. Go to Go > Applications and double-click the UniFi

Proceed to “Configuring the UniFi Controller Software”

* Requires Layer-3 adoption. For details, refer to:

Ubiquiti Networks, Inc. 1

PC Users Configuring the UniFi Controller Software

2. Select your country and time zone. Alternatively, you

5. Ensure that the Start UniFi Controller after installation

Note: If there is more than one page of entries

2 Ubiquiti Networks, Inc.

Perform the following steps:

Proceed to “Using the UniFi Controller Software” on

Ubiquiti Networks, Inc. 3

4 Ubiquiti Networks, Inc.

Chapter 2: UniFi Cloud Chrome Instructions

UniFi Cloud Key

Ubiquiti Networks, Inc. 5

b. Click Add app to confirm.

10. Click Launch Site.

7. The Ubiquiti Device Discovery Tool will search for the

8. Configure the UniFi Controller:

Proceed to “Using the UniFi Controller Software” on

6 Ubiquiti Networks, Inc.

7. The UniFi Setup Wizard will create a secure primary

4. Click Manage to run the UniFi Setup Wizard.

Perform the following steps:

Note: U.S. product versions are locked to the U.S.

Ubiquiti Networks, Inc. 7

Perform the following steps:

Note: Only the super admin – not any site admin –

Congratulations, your wireless network is now configured.

8 Ubiquiti Networks, Inc.

4. You have two options: Username

Change password To change the password, click

5. After you click Configure, enter the Username and