FAQ-Complimentary999GB LTE Hotspot Pass (130420)

FAQ on Complimentary 999GB LTE Hotspot Pass & Free Surfing for unifi Mobile Postpaid
FREQUENTLY ASKED QUESTIONS (FAQ)

FOR
COMPLIMENTARY 999GB LTE HOTSPOT PASS & FREE SURFING TO SELECTED
WEBSITES DURING MOVEMENT CONTROL ORDER (MCO)
(unifi MOBILE POSTPAID)
NO QUESTION ANSWER
QUESTIONS ON COMPLIMENTARY 999GB LTE HOTSPOT PASS & FREE SURFING
1. Can you tell us more  Following the Movement Control Order (MCO) by the
about the Malaysian Government, unifi is encouraging its customers to
Complimentary stay at home in an effort to stem the spread of COVID-19
999GB LTE Hotspot while helping them to stay connected to their family, friends
Pass and Free and colleagues.
Surfing?
 Realising this, unifi is giving out complimentary 999GB of LTE
hotspot pass and free surfing to selected websites to all unifi
Mobile Postpaid subscribers.
 The selected websites that subscribers can surf for free

are as below:
1. www.moh.gov.my
2. www.pmo.gov.my
3. https://stayalert.my
2. What are the eligible  The eligible plans to receive the complimentary LTE hotspot
plans for the pass and Free Surfing are as follows:
Complimentary
999GB LTE Hotspot Product Eligible Plan Freebies
Pass and the Free unifi Mobile 99
Surfing to the at RM59
selected websites? unifi (with 12 months
Mobile contract)
Postpaid unifi Mobile 99 Complimentary 999GB
(unlimited Webe RM79 LTE Hotspot Pass
plan) unifi Mobile Pek
Jasa
Senior Citizen
Plan/ OKU Plan
unifi unifi Mobile 59

Mobile Free Surfing to the selected
Postpaid unifi Mobile 39 websites as below:
(value 1. www.moh.gov.my
plan) unifi Mobile 29 2. www.pmo.gov.my
NO QUESTION ANSWER
3. https://stayalert.my
unifi Mobile 19
unifi Mobile
Biz 99 Complimentary 999GB
unifi unifi Mobile LTE Hotspot Pass
Mobile Biz Biz 79
Postpaid
(unlimited
plan)
unifi Mobile Biz

unifi 59 Free Surfing to the selected
Mobile Biz websites as below:
Postpaid unifi Mobile Biz 1. www.moh.gov.my
(value 39 2. www.pmo.gov.my
plan) 3. https://stayalert.my
3. How long is the  The complimentary hotspot pass for unlimited plans run from
campaign period? 19 March to 28 April 2020*
 The free surfing for the value plans will be enabled during the
MCO period starting from 30 March to 28 April 2020*
*Subject to change, according to the MCO period.
4. How do I claim my  We will automatically enable this complimentary pass for you.
complimentary LTE
hotspot pass?  For new subscription:
The complimentary pass will be reflected in your account
within one (1) day upon line activation
 For existing subscription:

In March 2020
latest by 20 March 2020.
In April 2020:
latest by 3 April 2020.
NO QUESTION ANSWER
5. Can I enjoy the  Kindly note that the complimentary LTE pass only works on
complimentary LTE an LTE network and when used by a smartphone that
hotspot pass on a supports LTE Band 5 services.
smart phone that
does not support
Band 5 services?
6. Can I use my  Yes. You can use our mobile services for peer-to-peer
service to download downloads at 64kbps speed.
peer-to-peer content
(e.g. torrent files)?
7. Will I still get to enjoy  Yes, the pass is valid until 30 April 2020.
the complimentary  New subscription beyond 28 April 2020 is not applicable.
pass beyond 28 April  Please stay tuned to our digital channels for further updates.
2020?
Note: Please note that TM reserves the rights to remove, replace or
change the tethering pass plan during this period.
8. When can I start my  You can enjoy your free surfing to the selected websites
Free Surfing to the starting from 30 March 2020 until 28 April 2020*.
websites under this
offering? *Subject to change, according to the MCO period.
9. Why can’t I view  In the event where your data quota has fully exhausted, some
some of the content of the content in the website might not appear due to the
in the 3 selected website’s limitation where some of the content are from
websites? external websites.
Will my data be  Please note that your quota will not be deducted when you’re
10. deducted from my browsing these selected websites only:
quota?
 www.moh.gov.my
 www.pmo.gov.my
 https://stayalert.my
11. Who should I contact  Easy, you can contact us via digital channels such as:
if I need any
assistance or service  myunifi app (available for Android and iOS)
inquiry?  unifi portal - unifi.com.my
 unifi online community forum at
community.unifi.com.my
 Live Chat - http://bit.ly/unifilivechat
NO QUESTION ANSWER
 Email – [email protected]
 Facebook - https://www.facebook.com/weareunifi/
 Twitter - https://twitter.com/helpmeunifi or
 Contact our helpline at 100

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FAQ on Complimentary 999GB LTE Hotspot Pass & Free Surfing for unifi Mobile Postpaid

FREQUENTLY ASKED QUESTIONS (FAQ)

QUESTIONS ON COMPLIMENTARY 999GB LTE HOTSPOT PASS & FREE SURFING

 The selected websites that subscribers can surf for free

unifi unifi Mobile 59

unifi Mobile Biz

*Subject to change, according to the MCO period.

 For existing subscription:

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