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    External Calls Fail Through The Gateway Router On Cisco Callmanager - User Hears The Reorder (Or Fast Busy) Tone

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    harminder ratra
    The document discusses an issue where external calls fail through a Cisco CallManager gateway router. Specifically, when a user dials a number starting with 9 to access an outside line, the CallManager incorrectly strips off the leading 9 digit. As a result, the gateway receives an incomplete number and the call fails. The solution is to configure the CallManager to retain the full called number, including any leading access digits, when sending calls to the gateway. This allows the gateway to properly handle stripping off the access digit and sending the complete number to the PSTN.

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    External Calls Fail Through The Gateway Router On Cisco Callmanager - User Hears The Reorder (Or Fast Busy) Tone

    Uploaded by

    harminder ratra
    26 views2 pages
    The document discusses an issue where external calls fail through a Cisco CallManager gateway router. Specifically, when a user dials a number starting with 9 to access an outside line, the CallManager incorrectly strips off the leading 9 digit. As a result, the gateway receives an incomplete number and the call fails. The solution is to configure the CallManager to retain the full called number, including any leading access digits, when sending calls to the gateway. This allows the gateway to properly handle stripping off the access digit and sending the complete number to the PSTN.

    Original Description:

    document for cisco

    Original Title

    DOC-1637

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    The document discusses an issue where external calls fail through a Cisco CallManager gateway router. Specifically, when a user dials a number starting with 9 to access an outside line, the CallManager incorrectly strips off the leading 9 digit. As a result, the gateway receives an incomplete number and the call fails. The solution is to configure the CallManager to retain the full called number, including any leading access digits, when sending calls to the gateway. This allows the gateway to properly handle stripping off the access digit and sending the complete number to the PSTN.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    26 views2 pages

    External Calls Fail Through The Gateway Router On Cisco Callmanager - User Hears The Reorder (Or Fast Busy) Tone

    Uploaded by

    harminder ratra
    The document discusses an issue where external calls fail through a Cisco CallManager gateway router. Specifically, when a user dials a number starting with 9 to access an outside line, the CallManager incorrectly strips off the leading 9 digit. As a result, the gateway receives an incomplete number and the call fails. The solution is to configure the CallManager to retain the full called number, including any leading access digits, when sending calls to the gateway. This allows the gateway to properly handle stripping off the access digit and sending the complete number to the PSTN.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    External calls fail through the gateway router

    on Cisco CallManager - user hears the


    reorder (or fast busy) tone

    Core Issue
    Cisco CallManager may be configured to use 9 to allow outside access via a gateway router.
    The Cisco CallManager route pattern is configured as 9.@ to direct these calls out an H.323
    gateway with the ISDN PRI interface to the public switched telephone network (PSTN). The
    caller is unable to dial local numbers that begin with 9. When 9,9021234 is dialed, the only
    digits that make it to the gateway are 021234.

    The Cisco CallMananger and/or the gateway router may be configured to strip off leading
    access digits that the user dials when making an external call through an H.323 gateway. If
    the access code is left on the digit string sent to the local exchange, the call may fail and the
    user hears a reorder (or fast busy) tone. Also, if extra leading digits are stripped off, the call
    likewise fails.

    If the gateway router is connected to a PBX, the leading access digit may need to be
    retained, or even changed to allow outside access through the PBX to the PSTN.

    Resolution
    The Cisco CallManager is configured with a route pattern of 9.@ to direct calls to the H323
    gateway.

    Under the Called Party Transforms section of the Route Pattern Configuration screen, there
    is an option for 'discard digits.' If the pre-dot option is set, the leading 9 access code is
    removed from the called party string that is sent to the H.323 gateway.

    The gateway has a plain old telephone service (POTS) dial peer similar to the following:

    !
    dial-peer voice 1 pots

    destination-pattern 9

    Postings may contain unverified user-created content and change frequently. The content is provided as-is and
    is not warrantied by Cisco.
    1
    External calls fail through the gateway router on Cisco CallManager - user hears the reorder (or fast busy) tone

    port 1/0:23

    !
    For any calls where the user dials a 9 access code, then a local number starting with 9,
    the Cisco CallManager removes the 9 access code and sends the call to the gateway.
    The above dial peer then strips off the next 9 (first digit of local number), so if the intended
    number to be called is 9,9021234, the actual digits sent to the telephone network are
    021234.

    The solution is to set the Called Party Transforms Discard Digits option to . The leading
    9 access code is included in the called number that is sent to the H.323 gateway, which
    matches on the POTS dial peer. The 9 access code is stripped off by the POTS dial peer
    (explicitly matched digits are removed by default on POTS dial peers) and any subsequent
    digits in the called number are sent to the telephone network.

    See also Gateway Issues

    CallManager Versions
    CallManager 3.x

    CallManager 4.x

    Voice Gateways
    IOS gateways

    Postings may contain unverified user-created content and change frequently. The content is provided as-is and
    is not warrantied by Cisco.
    2

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