Digital Receptionists have the ability to intelligently dial extensions through the "Call by Name" functionality,

where the first 3 letters of the last name must be entered on the telephone keypad.

TRUE X

FALSE

You cannot configure an option in the Digital Receptionist to connect callers to another Digital Receptionist.

FALSE X

TRUE

The default length of the Voicemail PIN is 4 digits.

FALSE

TRUE X

Is it possible to change the digit length of the internal extensions after the 3CX PBX has been fully
configured?

YES

NOX

Outgoing calls can be made through the Voicemail menu, if the appropriate option is enabled.

FALSE

VERDADEROX

If the host where the 3CX central is running is also used as a DNS server, is it recommended to relocate the
3CX to another dedicated host for 3CX?

NO

YES X

The installer configures the operating system time zone according to what you selected during the
installation wizard for both Linux and Windows.

TRUE

FALSOXXX

If you intend to have local extensions, can the local LAN IP for 3CX and its IP phones be on the
192.168.35.0/20 network (which is within the range defined by RFC1918)?

YES X

NO

An extension's voicemail cannot be disabled.

FALSOX
 TRUE

When adding VoIP providers, make sure that the firewall check has been run prior to configuration, with no
errors reported.

FALSE

TRUE X

To upload an audio file to a Digital Receptionist, it must be in the following format: WAV, PCM, 8 kHz, 16 bit,
mono.

FALSE

TRUEXX

Three (3) extensions have been added to a Ring Group and the "Ring Time" is set to 20 seconds. When using
the "Ring All" strategy, the call will be forwarded to "Destination if no answer" after 60 seconds.

FALSOXXX

TRUE

A Stamping Group is configured with "Stamp All" as the stamping strategy. All members of this Ring Group
will receive a notification about a missed call when the call reaches the "Destination if no answer".

TRUE X

FALSE

The SIP port can only be configured during installation. Changing the SIP Port would require a reinstallation
of the 3CX.

FALSE

TRUE X

When creating outbound rules, the "Calls to numbers starting with prefix" field defines how a dialed number
should start to match this rule.

FALSE

TRUE X

3CX can send a notification to the administrator when the Voicemail disk space quota is being reached.

TRUE X

FALSE

When the Digital Receptionist timeout is reached, the announcement of the menu options always repeats.

FALSOXXXXXX

TRUE
To configure the outgoing caller ID (Caller ID number) of an individual extension, this is done in: SIP trunk →
"Your trunk" → Caller ID → Configure outgoing Caller ID.

FALSOXXX

TRUE

The 3CX App can be installed on devices running Windows, Android and iOS operating systems.

TRUE X

FALSE

It is mandatory to set up your own PUSH account to use the 3CX App on Android.

FALSE X

TRUE

In order to be able to use the 3CX Application remotely (e.g. from a home office), the user must change the
profile status to "Out of Office".

TRUE

FALSE X

Is iOS 13 the minimum version required to install the 3CX App on an iPhone?

FALSE

TRUEXXX

To implement a SIP trunk, the correct steps are: Create NAT forwarding rules → Enable SIP ALG → Pass
Firewall Check → Add trunk.

FALSE X

TRUE

3CX can update the firmware of the SOPORTADOS and LEGACY IP phones.

FALSE

TRUE X

Can a Multicast Location Group perform paging on a remote STUN extension?

NO
Refer to the edition comparison page (https://www.3cx.es/centralita-telefonica/comparacion-
caracteristicas) and answer the following question: Can incoming calls from external numbers that are
answered by an extension be recorded when using a Standard edition license key?

NO X

YES
If the 3CX SIP port has been altered to any port other than 5060, the phones can be provisioned using the
PnP provisioning method.

VERDADEROX

FALSE

A single digital receptionist can handle multiple calls at the same time.

FALSE

TRUE X

MP3 files can be uploaded to the Digital Receptionists to be used as personalized announcements.

FALSE X

TRUE

A Stamping Group is configured with "Stamp in Order" as the stamping strategy. All members of this Ring
Group will receive a notification about a missed call when the call reaches the "Destination if no answer".

FALSE

VERDADEROX

If you have created a "Paging Group" with the ringing strategy "Paging Multicast". Local, remote SBC or
STUN extensions can automatically answer calls coming from this paging group.

FALSOXXX

TRUE

Is the default port for SIP 5060 used, unless another one is specified by the person installing
3CX?
FALSE

TRUE XX

Is the Voicemail Transcription functionality available in the 3CX Standard License?

False XXX

True

The latest supported and recommended firmware for the supported IP phones can be downloaded
from the "Updates" page of the 3CX Management Console.

True

The standard port of the HTTPS protocol is TCP port: 80.

False
Digital Receptionists have an option that will repeat the message from the options menu to the
caller.

True

Emergency numbers are automatically configured by 3CX, so there is no need to configure them
manually.

False

If outgoing calls drop after 32 seconds, you must ensure that SIP ALG is enabled in your firewall
and that the provider supports it.

False

The recommended way to configure any 3CX Application is the "Welcome Email" and use the
attached configuration file or QR code that can be found in the 3CX Web Client and/or
Administration Console.

True

If you are using "Stamp in Order" as your "Stamping Strategy" in a Stamping Group and you have
extensions A, B and C in that order. If B is on a call and a new call comes into this Ring Group: If
extension A does not answer after the "Ring Time", the call will be forwarded to the "Destination if
no answer".

False

Each extension can be configured to have a different voicemail language.

True

Is Microsoft Internet Explorer a supported/recommended browser for logging in and operating the
3CX Management Console?

Yes

The default length of the Voicemail PIN is 4 digits.

True

An IP phone can have a time zone setting different from the default time zone in the 3CX

True

By default, adding a name to an inbound rule will be displayed on the user's IP phone before or
after the caller ID, indicating where the call is coming from.

True

Three (3) extensions have been added to a Ring Group and the "Ring Time" is set to 20 seconds.
When using the "Ring in Order" ringing strategy, the call will be forwarded to the "Destination if no
answer" after 20 seconds.
True

It is mandatory to set up your own PUSH account to use the 3CX Application on Android.

False

Voice Message notifications can be received by e-mail with the voice message attached as a wav
file.

True

Assuming you are using the Tunnel port, by default 5090, remote 3CX Applications using the
Tunnel only require TCP: 5090 and TCP: 5001 ports to be forwarded/NAT, they do not use UDP:
5090.

False

The "Standard" Digital Receptionist functionality of connecting callers directly to internal

True

The QR code can only be found in the 3CX Web Client and in the Welcome Email.

The QR code can only be found in the 3CX Web Client and in the Welcome Email.

False

The Voice Message Transcription (speech-to-text) feature is only available on Enterprise License
Keys.

True

The transcribed text of the Voice Message Transcription (speech-to-text) is visible through the 3CX
Web Client and Voice Mail Email, if enabled.

True

The "PRO" license key offers 5 stamping strategies for the Stamping Groups, while the "Standard"
license offers only 2.

False

Configuring a remote extension in STUN mode requires that only the SIP port (default 5060
UDP/TCP) is forwarded/NAT on your Firewall.

False

When provisioning BLF keys on an IP phone, the default action is always blind transfer and cannot
be altered.

False
When using remote extensions behind the 3CX SBC, it is sufficient to just forward Tunnel
ports/NAT (default 5090 TCP/UDP) and HTTPS port (default 5001 TCP) on your Firewall to the 3CX
host to provision, register and make calls.

True

When the Digital Receptionist timeout is reached, the announcement of the menu options always
repeats.

false