CBS RFPL

Inception Report
Tender Document
PROCUREMENT OF CORE BANKING SYSTEM

INCLUDING SOFTWARE, IMPLEMENTATION,
HARDWARE, DATABASE& SUPPORT ON
TURNKEY BASIS
THE BANK OF PUNJAB
PROCUREMENT DEPARTMENT
The Bank of Punjab, Head Office

1st Floor, BOP Tower, 10-B, Block E-II
Main Boulevard, Gulberg-III, Lahore, Pakistan
Phone: (+ 92) (423) (5783885), Fax: (+92) (42) (35783972)

URL: www.bop.com.pk
Core Banking Solution - RFP
Contents
Contents ............................................................................................................................................................. 2
1 Important Note........................................................................................................................................... 4
2 Important Dates ......................................................................................................................................... 5
3 Invitation of Bid .......................................................................................................................................... 5
3.1 PPRA Rules to be followed ........................................................................................................................ 5
3.2 Mode of Advertisement(s) ........................................................................................................................ 5
3.3 Type of Open Competitive Bidding ........................................................................................................... 5
4 Bidding Details (Instructions to Bidders) ..................................................................................................... 6
TERMS AND CONDITIONS OF THE TENDER .......................................................................................................... 8
5 Definitions .................................................................................................................................................. 8
6 Headings and Titles ..................................................................................................................................... 9
7 Notice ......................................................................................................................................................... 9
8 Tender Scope .............................................................................................................................................. 9
9 Overview and Objectives .......................................................................................................................... 10
9.1 Future Expansion Plans ........................................................................................................................... 10
10 Contract type and duration ....................................................................................................................... 10
11 Services Required ..................................................................................................................................... 10
12 Key Service-level parameters .................................................................................................................... 11
13 Tender Eligibility/Qualification Criteria..................................................................................................... 11
14 Tender Cost .............................................................................................................................................. 12
15 Joint Venture / Consortium ...................................................................................................................... 12
16 Examination of the Tender Document ...................................................................................................... 12
17 Clarification of the Tender Document ....................................................................................................... 13
18 Amendment of the Tender Document ...................................................................................................... 13
19 Preparation / Submission of Tender ......................................................................................................... 13
20 Tender Price.............................................................................................................................................. 17
21 Bid Security (Earnest Money) .................................................................................................................... 17
22 Tender Validity ......................................................................................................................................... 17
23 Modification / Withdrawal of the Tender ................................................................................................. 18
24 Opening of the Tender .............................................................................................................................. 18
25 Clarification of the Tender ........................................................................................................................ 18
26 Determination of Responsiveness of the Bid (Tender) .............................................................................. 18
27 Correction of errors / Amendment of Tender ........................................................................................... 18
28 TECHNICAL EVALUATION CRITERIA ........................................................................................................... 19
29 Rejection / Acceptance of the Bid ............................................................................................................. 22
30 Award Criteria .......................................................................................................................................... 23
31 Acceptance Letter ..................................................................................................................................... 23
Project Management Office , Bank of Punjab Page 2 of 52

32 Performance Security ............................................................................................................................... 23

33 Redress of grievances by the procuring agency ......................................................................................... 24
34 Contract .................................................................................................................................................... 29
35 Contract Documents and Information ...................................................................................................... 29
36 Contract Language .................................................................................................................................... 29
37 Patent Rights and Rights to the Contents of the Program ......................................................................... 29
38 Packing ..................................................................................................................................................... 29
39 Insurance .................................................................................................................................................. 29
40 Warranty .................................................................................................................................................. 29
41 Execution Schedule ................................................................................................................................... 30
42 Payment ................................................................................................................................................... 30
43 Price ......................................................................................................................................................... 32
44 Contract Amendment ............................................................................................................................... 32
45 Assignment / Subcontract......................................................................................................................... 32
46 Extensions in time for performance of obligations under the Contract ..................................................... 33
47 Liquidated Damages ................................................................................................................................. 33
48 Forfeiture of Performance Security ........................................................................................................... 33
49 Termination for Default ............................................................................................................................ 34
50 Termination for Insolvency ....................................................................................................................... 34
51 Termination for Convenience ................................................................................................................... 34
52 Force Majeure .......................................................................................................................................... 34
53 Dispute Resolution ................................................................................................................................... 35
54 Statutes and Regulations .......................................................................................................................... 35
55 Taxes and Duties ....................................................................................................................................... 35
56 Contract Cost ............................................................................................................................................ 35
57 Authorized Representative ....................................................................................................................... 35
58 Waiver ...................................................................................................................................................... 36
59 Training .................................................................................................................................................... 36
60 Special Stipulations ................................................................................................................................... 36
61 Financial Cost / Price Schedule ................................................................................................................. 38
Annexure-A: Technical Proposal Submission Form ............................................................................................ 39
Annexure-B: Financial Proposal Submission Form ............................................................................................. 40
Annexure-C: Format for Covering Letter ............................................................................................................ 41
Annexure-D: Instructions for preparation of power of attorney ...................................................................... 42
Annexure-E: Undertaking ................................................................................................................................... 44
Annexure-F: Affidavit .......................................................................................................................................... 45
Annexure-G: Bid Security Form .......................................................................................................................... 46
Annexure-H: Performance Security .................................................................................................................... 47
Annexure-I: Financial Capacity of the Bidder .................................................................................................... 48
Annexure J: Service Level Agreement Format.................................................................................................... 49
Annexure K: Technical Evaluation Criteria ......................................................................................................... 52
Annexure-L: Financial Cost/ Price Schedule ....................................................................................................... 52

1 Important Note
Valid registered companies complying with criteria given in this document are eligible for this tender,
hereafter referred to as Bidders.
There are following components to be assumed by bidders:
 Supply of all necessary BOP Core Banking System (BOP-CBS) items (including all software,
hardware, database, etc.), and licenses, customization, implementation and maintenance
of the entire BOP-CBS solution.
For a more elaborate list of roles and responsibilities in each case above, please refer to “Services
Required” Clause in this document.
Purchaser will evaluate received bids in the following order:
Bids for supply of all necessary BOP-CBS components (including all software, hardware,
database, etc.), and licenses, customization, implementation and maintenance of the entire
BOP-CBS solution.
It is mentioned that the above services opted by the Purchaser, would be awarded accordingly as per
rules In line with rule (35) of PPRA-2014:
(1) The procurer may reject all bids or proposals at any time prior to the acceptance of a bid or
proposal.
(2) The procurer shall upon request communicate to any bidder, the grounds for its rejection of all bids
or proposals, but shall not be required to justify those grounds.
(3) The procurer shall incur no liability, solely by virtue of its invoking sub-rule (1) towards the bidders.
(4) The bidders shall be promptly informed about the rejection of the bids, if any.
Bidders must ensure that they submit all the required documents indicated in the Bidding Documents
without fail. Bids received without, undertakings, valid documentary evidence, supporting documents
and the manner for the various requirements mentioned in the Bidding Documents or test certificates
are liable to be rejected at the initial stage itself. The data sheets, valid documentary evidences for the
critical components as detailed hereinafter should be submitted by the Bidder for scrutiny.
Applicability of Punjab Procurement Rules, 2014
This Bidding Process will be governed under Punjab Procurement Rules, 2014, as amended from time
to time and instructions of the Government of the Punjab received during the completion of the
project

2 Important Dates
Last date of Bid Submission:
April 30, 2014 (3 PM) – The Bank of Punjab, 1st Floor, BOP Tower, 10-B, Block E-II, Main Boulevard,
Gulberg-III, Lahore, Pakistan
Technical Bid Opening Date / Time / Location
The Technical bids will be publicly opened in the Conference Room, 8th Floor, BOP Tower, Main
Boulevard, Gulberg-III, Lahore, Pakistan at 4 PM on April 30, 2014.
3 Invitation of Bid
3.1 PPRA Rules to be followed
Punjab Procurement Rules, 2014 will be strictly followed. These may be obtained from PPRA’s
website.
http://ppra.punjab.gov.pk/sites/ppra.pitb.gov.pk/files/Final%20Notified%20PPR-
2014%20_13.01.2014_.pdf
In this document, unless otherwise mentioned to the contrary, "Rule" means a Rule under the Punjab
Procurement Rules, 2014.
3.2 Mode of Advertisement(s)

As per Rule 12(1&2), this Tender is being placed online at PPRA's website, as well as being advertised
in print media.
As per Rule 12(2), this Tender is also placed online at the website of Purchaser. The bidding
document carrying all details can be downloaded from BOP’s website http://www.bop.com.pkand
from PPRA’s website www.ppra.punjab.gov.pkfor information only.
3.3 Type of Open Competitive Bidding

As per Rule 38(2)(a), Single Stage - Two Envelope Bidding Procedure shall be followed. The said
procedure is reproduced as follows:
(i) The bid shall be a single package consisting of two separate envelopes, containing separately
the financial and the technical proposals;
(ii) the envelopes shall be marked as “Financial Proposal” and “Technical Proposal”;
(iii) in the first instance, the “Technical Proposal” shall be opened and the envelope marked as
“Financial Proposal” shall be retained unopened in the custody of the procuring agency;
(iv) the procuring agency shall evaluate the technical proposal in the manner prescribed in advance,
without reference to the price and shall reject any proposal which does not conform to the
specified requirements;
(v) during the technical evaluation no amendments in the technical proposal shall be permitted;
(vi) after the evaluation and approval of the technical proposals, the procuring agency shall open
the financial proposals of the technically accepted bids, publically at a time, date and venue
announced and communicated to the bidders in advance, within the bid validity period;
(vii) the financial bids found technically nonresponsive shall be returned un-opened to their
respective bidders; and
(viii) The lowest evaluated bidder shall be awarded the contract.

4 Bidding Details (Instructions to Bidders)
All bids must be accompanied by Bid Security (Earnest Money) as part of Financial bid and as per
provisions of the clause “Bid Security” of this document in favor of “The Bank of Punjab”. The
complete bids as per required under this tender document must be delivered into the Tender Box
placed at the Procurement Department of The Bank of Punjab, BOP Tower, Main Boulevard, Gulberg
Lahore on or before 1500 hrs. on April 30, 2014. The Technical bids shall be publicly opened in the
Board Room of The Bank of Punjab, BOP Tower, 8th Floor, Main Boulevard, Gulberg, Lahore, at 1600
hours on April 30, 2014. In case the last date of bid submission falls in / within the official holidays /
weekends of the Purchaser, the last date for submission of the bids shall be the next working day.
Queries of the Bidders (if any) for seeking clarifications regarding the specifications of the hardware
must be received in writing to the Purchaser till 10thApril, 2014. Any query received after said date
may not be entertained. All queries shall be responded to within due time. BOP will host a Pre-bid
session, on7th April, 2014, at BOP premises (BOP Tower, 8th Floor, Main Boulevard, Gulberg, Lahore)
at 1000 hours.
The bidder shall submit bids which comply with the Bidding Document. Alternative bids shall not be
considered. The attention of bidders is drawn to the provisions of this tender document Clause
regarding “Determination of Responsiveness of Bid” and “Rejection / Acceptance of the Tender” for
making their bids substantially responsive to the requirements of the Bidding Document.
It will be the responsibility of the Bidder that all factors have been investigated and considered while
submitting the Bid and no claim whatsoever including those of financial adjustments to the contract
awarded under this Bid Process will be entertained by the Purchaser. Neither any time schedule, nor
financial adjustments arising thereof shall be permitted on account of failure by the Bidder.
The Bidder shall be deemed to have satisfied itself fully before Bid as to the correctness and sufficiency
of its Bids for the contract and price/cost quoted in the Bid to cover all obligations under this Bid
Process.
It must be clearly understood that the Terms and Conditions and Specifications are intended to be
strictly enforced.
The Bidder should be fully and completely responsible for all the deliveries and deliverables to the
Purchaser.

The Primary Contact & Secondary Contact for all correspondence in relation to this bid is as follows:
Primary Contact
Erfan Yunas
Email: [email protected]
Project Manager,
IT Division, Third Floor, National Tower, 28-Egerton Road, Lahore, Pakistan
Secondary Contact
Muhammad Haroon
Email: [email protected]
Deputy Project Manager,
IT Division, Third Floor, National Tower, 28-Egerton Road, Lahore, Pakistan.
Bidders should note that during the period from the receipt of the bid and until further notice from
the Primary Contact, all queries should be communicated via the Primary Contact and in writing (e-
mail) only. In the case of an urgent situation where the Primary Contact cannot be contacted, the
bidder may alternatively direct their enquiries through the Secondary Contact.
Bidders are also required to state, in their proposals, the name, title, contact number (landline,
mobile), fax number and e-mail address of the bidder’s authorized representative through whom all
communications shall be directed until the process has been completed or terminated.
The Purchaser will not be responsible for any costs or expenses incurred by bidders in connection
with the preparation or delivery of bids.
Failure to supply required items/services within the specified time period will invoke penalty as
specified in this document.

TERMS AND CONDITIONS OF THE TENDER
5 Definitions
5.1 “BOP” or “Procurer” or “Evaluator” is The Bank of Punjab
5.2 “CBS” is Core Banking System
5.3 “Client/Procuring Agency/Purchaser” means The Bank of Punjab or any other person/entity for
the time being or from time to time duly appointed in writing by the Purchaser to act as
Purchaser.
5.4 “Successful Bidder”: The technically qualified bidder with lowest financial bid, who has the
probability of award of contract for CBS project, subject to necessary approvals and applicable
policies.
5.5 “Confirmation” means confirmation in writing.
5.6 “Bidder/Tenderer” means a registered company that has submitted its bid as per the
criteria/specifications listed.
5.7 “Contractor” means successful Bidder/Tenderer.
5.8 “Contract” means the contract proposed to be entered into between the procuring entity and
the Bidder, including all attachments, appendices, and all documents incorporated by reference
therein.
5.9 “Contract Price” means the price payable to the Contractor under the Contract for the full and
proper performance of its contractual obligations.
5.10 "Pre-Bid Conference/Meeting" means the meeting conducted by the procuring entity on given
date and time prior to actual date of bid opening.
5.11 “Procurement Methods” means any one of the procurement modes / methods as provided in
the Punjab Procurement Rules 2014 published by the Punjab Procurement Regulatory Authority
(PPRA), Government of Punjab. “Proposal” means the Technical Proposal and the Financial
Proposal for the provision of the Services submitted by a bidder in response to RFP.
5.12 “RFP” means Request for Proposals, including any amendments that may be made by the
procuring entity for the selection of bidder.
5.13 “SBD” means Standard Bidding Documents.
5.14 “SCC” means the Special Conditions of Contract.
5.15 “Services” means the tasks to be performed by the bidder pursuant to the Contract as
mentioned vide this document.
5.16 “TEC” means the Technical Evaluation Committee, constituted for the purpose of evaluating the
Proposals received.
5.17 “Terms of Reference” or “TOR” means the document which explains the objectives, scope of
work, activities, task to be performed, respective responsibilities of the procuring entity and the
bidder, and expected results and deliverables of the assignment.

5.18 “VC/Venture Capitalist/Venture Capital firms” means A person or investment firm that makes
venture investments
5.19 "Works" means work to be done by the Contractor under the Contract.
5.20 “GoPb” means Government of the Punjab
5.21 “Project Kick-off” means Contract signing date.
6 Headings and Titles

In this document, headings and titles shall not be construed to be part thereof or be taken
into consideration in the interpretation of the document and words importing the singular
only shall also include the plural and vice versa where the context so requires.
7 Notice
7.1 In this document, unless otherwise specified, wherever provision is made for
exchanging notice, certificate, order, consent, approval or instructions amongst the
Contractor, the Purchaser and the Client, the same shall be:
7.1.1 in writing;
7.1.2 issued within reasonable time;
7.1.3 served by sending the same by courier or registered post to their principal office in
Pakistan or such other address as they shall notify for the purpose; and
7.1.4 The words "notify", "certify", "order", “consent”, “approve”, "instruct", shall be
construed accordingly.
8 Tender Scope
8.1 The Bank of Punjab (The Purchaser), invites/requests Proposals (hereinafter referred to as “the
Tenders”) for the Procurement of Core Banking System including all software, hardware,
database, etc.), and licenses, customization, implementation and maintenance of the entire
BOP-CBS solution.
8.2 The solution is required for 500 branches, 5000 users and about 2 Million customer accounts.
8.3 In the first phase, the BOP-CBS solution needs to be rolled out for the 10 branches. Eventually
the system will be rolled out for other remaining branches of the bank.
8.4 Bidder will provide following details:

o Already successful verifiable deployments of the CBS (Complete & Branch Wise)
o Implementation approach and Strategy of the already successful verifiable deployed
CBS (Complete & Branch Wise)
o Software Customization & Implementation Strategy
o Software Update(s) distribution and Implementation Strategy
o End User Trainings with reference to Software Updates and Changes

8.5 High-level requirements for these systems are outlined in relevant sections in this document. It
is mandatory that interested bidders propose only reliable, proven, successfully deployed in
Pakistani banks, incorporating industry best practices.
8.6 Bidder will be responsible for implementation of CBS and migration from BOP legacy system.
9 Overview and Objectives

BOP is one of the country leading banks with 300+ online branches dealing in all retail, commercial
and corporate areas. The bank provides all types of banking services, deposits in local and foreign
currency, remittances, treasury operations and advances to business, trade industry and agriculture.
The Bank of Punjab is currently using in-house developed COBOL based core banking solution running
in distributed environment. The system is not tuned to meet new challenges and incorporate
enhancements swiftly.
There is strong need of migration to new technology with a web based centralized database which
provides online monitoring, customer centric and 360 degree view of a customer.
9.1 Future Expansion Plans

Once, the BOP-CBS solution is successfully implemented, there are plans to roll out further services.
The solution should be capable of integrating / interfacing with alternate delivery channels. Some of
the channels are given below.
 Credit Card
 Internet Banking
 Mobile Banking
 SMS Banking
10 Contract type and duration
Contract period is three (3) years renewable at the sole discretion of the bank up to a maximum total
term of 10 years based on needs, compliance to defined Service Level Agreement (SLA), audit reports,
and other requirements stated in this Tender Document, and formal contract’
11 Services Required
Contractual obligations of the successful bidder’s (BOP-CBS Service Provider’s roles and
Responsibilities):
BOP-CBS Solution Deployment and onsite technical support:
11.1. Implementation includes gap analysis, customization, user training, and successful
implementation in the bank and thoroughly tests all BOP-CBS modules - including all related
software necessary for the smooth running of the system within a bank, with provisions of this
tender document, good industry practices, applicable laws, and technical specifications of
components stated in this document.
11.2. Deploy suitably skilled personnel (dedicated team) for this project.
11.3. Submit detailed design, specifications, documentation, and manuals (softcopy) of related BOP-
CBS system components being implemented.
11.4. Establish formats, standards, database parameters, and protocols for communication among
the different sub systems of BOP-CBS.
11.5. Adhere to timelines of the BOP-CBS project implementation specified in this RFP.

11.6. Provide monthly reports on progress of BOP-CBS implementation as per scope defined in this
tender document.
11.7. Ensure quality, robustness, security, and functionality of all hardware, software components
associated with BOP-CBS.
11.8. Implement a secure and protected access control system to control access to BOP-CBS
software application systems and databases, limiting access to authorized personnel only. Also
setup primary and secondary (disaster recovery) hosting sites and ensure regular and tested
data backup.
11.9. Implement appropriate security measures for the information and data generated from
operations of BOP-CBS, and deploy standard disaster management procedures, contingency
plans, and back-up plans to cope with any system failure.
11.10. Impart meaningful and timely training to staff associated with BOP-CBS.
11.11. Document a detailed support for BOP-CBS modules maintenance plan and implementing it.
The plan must cover procedures and parameters for preventive and break-down maintenance,
as well as maintenance review procedures.
11.12. Guarantee up-time and adequate performance of BOP-CBS modules at the Central Datacenter
11.13. Guarantee smooth functioning of all BOP-CBS modules
11.14. Coordinate in regular disaster recovery drills, security audits, and performance tuning
activities. Timely submit associated plans, schedules, and results for review.
11.15. Coordinate all equipment and software maintenance activities well in advance with
authorized/designated personnel at BOP.
11.16. Raise timely requests for equipment replacement, and seek timely approvals from
designated/authorized personnel for issuance of replacement parts.
11.17. Integrate with other banking software’s and API’s add-ons in an efficient and secure manner.
11.18. Provide authorized BOP staff24x7x365online access to updated Management Information
System reports and features -covering all critical aspects of BOP-CBS operations, alerts, faults,
and audit logs.
11.19. Be responsible for the conduct and functioning of all staff employed on the BOP-CBS project.
The service provider shall ensure efficient services, polite and courteous behavior of its
employees. The Service Provider shall be liable for any misconduct or unreasonable offense of
its employees and shall take prompt and appropriate action.
11.20. Participate in all meetings, committees, etc., as directed by BOP from time to time.
11.21. Take prompt and reasonable action for resolution of each complaint received from BOP.
12 Key Service-level parameters

12.1 Service level parameters are outlined in Annexure-J.
13 Tender Eligibility/Qualification Criteria

13.1 An eligible Tenderer/Bidder is a Tenderer/Bidder who:
13.1.1 is a provider of Services and Equipment as outlined in the document
13.1.2 Services can only be supplied / sourced / routed from “origin” in “eligible “member
countries.
a. “Eligible” is defined as any country or region that is allowed to do business in
Pakistan by the law of Government of Pakistan.
b. “Origin” shall be considered to be the place where the company / firm is
incorporated

13.1.3 Has a registered office in the respective country of origin

13.1.4 Has been registered for at least 5 years in country of origin and has proven
experience of deploying state of the art CBS for banking sector.
13.1.5 Have the required relevant qualified personnel and enough financial and technical
strength to fulfill the requirements.
13.1.6 Conforms to the clause of “Responsiveness of Bid” and “Preparation/Submission of
Tender” given herein this tender document.
13.1.7 Verifiable proof for all the above shall be required.
13.1.8 Valid GST and NTN company registration certificates (for local company and the
same prevalent documents as applicable in the region/origin of operations of
enterprise operating outside Pakistan).
13.1.9 SECP Registration Certificate
14 Tender Cost
The Tenderer shall bear all costs / expenses associated with the preparation and submission of the
Tender(s) and the Purchaser shall in no case be responsible / liable for those costs / expenses.
15 Joint Venture / Consortium

Joint ventures or Consortium are also eligible for this tender, as long as the joint venture complies
with the following conditions:
15.1 The Tenderers may form a joint venture of maximum four Tenderers/bidders. An Agreement
Deed to that effect, legally executed and signed by all the partners shall be submitted with the
bid.
15.2 One partner of formulated joint venture will be designated the lead partner and would get into
legal contract with Purchaser and would be liable to incur liabilities, receive payments and
receive instructions for and on behalf of any or all partners. A power of attorney to that effect,
legally executed, signed by all the partners shall be submitted with the Tender/bid.
15.3 Lead partner should be locally registered company (Partner) of good repute, with relevant
experience and proven track record, in the joint venture.
15.4 All the partners shall be jointly and severally liable for the execution of the Contract in
accordance with the terms and conditions of the Contract. The Tender, and in case of
successfully qualifying both technical and financial evaluation, the Contract Deed, to that effect,
shall be signed by the lead partner.
15.5 Partners other than the lead would also be bound by the terms and conditions of the contract.
15.6 Lead Partner shall remain in that position throughout the term of the Contract. If the
JV/Consortium intends to replace any partner other than the Lead Partner, it shall do so only
after prior written approval of BOP
16 Examination of the Tender Document
The Tenderer is expected to examine the Tender Document, including all instructions and terms and
conditions.

17 Clarification of the Tender Document

The Procurer shall have the right, at his exclusive discretion, to require, in writing, further information
or clarification of the Tender, from any or all the Tenderer(s). No change in the price or substance of
the Tender shall be sought, offered or permitted except as required to confirm the corrections of
arithmetical errors discovered in the Tender. Acceptance of any such correction is solid discretion of
the purchaser.
18 Amendment of the Tender Document

18.1 The Purchaser may, at any time prior to the deadline for submission of the Tender, at its own
Initiative or in response to a clarification requested by the Bidder(s), amend the Tender
Document, on any account, for any reason. All amendment(s) shall be part of the Tender
Document and binding on the Bidder(s).
18.2 The Purchaser shall notify the amendment(s) in writing to the prospective Tenderers as per
Punjab Procurement Rules, 2014.
18.3 The Purchaser may, at its exclusive discretion, amend the Tender Document to extend the
deadline for the submission of the Tender as per Rule-25(4)of Punjab Procurement Rules,
2014.
19 Preparation / Submission of Tender

19.1 The Tenderer is allowed to bid for complete services.
19.2 The Tender and all documents relating to the Tender, exchanged between the
Tenderer/bidder and the Purchaser or Procurer, shall be in English.
19.3 The Tender shall be submitted accompanied by the prescribed Forms, Annexes, Schedules,
Charts, Drawings, Documents, Brochures, Literature, detailed design, maintenance plan and
detailed project plans with milestones etc. which shall be typed, completely filled in, stamped
and signed by the Tenderer or his Authorized Representative. In case of copies, signed and
stamped photocopies may be submitted.
19.4 Further required information as part of the bid is listed below, as in continuation to other
requirements listed in the document:
19.4.1 List of firm’s major international and national clientele.
19.4.2 Details related to experience in implementing, maintaining and supporting such
solutions with all supporting documents and documented proofs.
19.4.3 Complete details of all the projects being carried out by the bidder with all
supporting documents and documented proofs.
19.4.4 Details of similar type of projects executed by the Bidder with all supporting
documents and documented proof.
19.4.5 Details/Profile of Staff (Management / Technical) team
19.4.6 Valid GST and NTN company registration certificates (for local company and the
same prevalent documents as applicable in the region/origin of operations of
enterprise operating outside Pakistan).
19.4.7 SECP Registration Certificate.
19.4.8 Disaster Recovery Plan
19.4.9 Information Security Management practices
19.4.10 Details of proposed solution with logical diagrams, functionality and features and
the proposed deployment plan with timelines
19.4.11 Availability confirmation of all resources which will be used in the proposed
solution.
19.4.12 Bidder must provide sample reports which the system can generate.
19.4.13 Detailed Project Plan highlighting timelines, resource allocations and deliverables

for each milestone leading to solution roll out.

19.4.14 Detailed quality assurance plan including methodology.
19.4.15 Detailed Risk Management Plan.
19.4.16 Detailed Communications Management Plan.
19.4.17 Details of hardware/equipment used along with warranties and service level
agreements.
19.4.18 Detailed features of the software system.
19.4.19 Provide a programmer’s guide for each of the programmable computers in the
BOP-CBS. For each, the guide shall:
19.4.19.1 Provide an overview of software organization.
19.4.19.2 Define external interfacing data format, semantics, and protocols.
19.4.19.3 Define internal modules, data interfaces, tasking, considerations for timing,
priorities, and resource use.
19.4.19.4 Identify and detail use of programming and database maintenance tools used
to create the software.
19.4.19.5 Include complete documentation of non-application components such as
operating system, communications handlers, database, and report
generators.
19.4.19.6 Detail the procedures for building and managing software configuration.
19.4.19.7 Describe the metrics embedded in BOP-CBS to evaluate its performance.
19.4.19.8 Identify the error conditions detected within the software, and the messages
or indications for those conditions.
19.4.19.9 Identify parameters used to adjust BOP-CBS operation
19.4.20 Ticketing mechanism to register issues.
19.4.21 Data collection and management methodology.
19.4.22 Revenue reporting and handling.
19.4.23 Flexibility of system for special cards (citizen, student card).
19.4.24 Detailed workflow of proposed BOP-CBS modules.
19.4.25 Integration between BOP-CBS modules.
19.4.26 Methodologies, mechanisms and tools for
19.4.26.1 Process Testing
19.4.26.2 Compliance Testing
19.4.26.3 Interoperability Testing
19.4.26.4 Acceptance Testing
19.4.26.5 Load and Stress Testing
19.5 The Technical and Financial proposals shall be submitted in two different envelopes, the
envelopes will be clearly marked ‘Technical Proposal’ and ‘Financial Proposal’.
19.6 Each proposal shall be in two sets bid i.e. the original and the copy.
19.7 In the event of any discrepancy between the original and the duplicate, the original shall
govern.
19.8 The Technical Proposal shall contain following, without quoting the price:
19.8.1 Technical Proposal Form (Annexure-A)
19.8.2 Affidavit and Undertaking (All terms & conditions and qualifications listed
anywhere in the RFP have been satisfactorily vetted) (Annexure-E&F)
19.8.3 Covering letter duly signed and stamped by authorized representative. (Annexure-
C)
19.8.4 Authorized Certificate / document from the principle / manufacturer (if
applicable).
19.8.5 Evidence of eligibility of the Tenderer and the Services
19.8.6 Evidence of conformity of the Services to the Tender Document

19.8.7 Technical Brochures / Literature

19.8.8 The statement must be signed by the authorized representative of the Bidder
19.8.9 Financial Capacity as per Annexure-I
19.8.10 Valid Registration Certificate for Income Tax, Sales Tax and / or other allied
agencies / organizations / regulatory authorities (Principal, Local Representative
Company).
19.8.11 Income Tax & Sales Tax Returns for the last three tax years
19.8.12 Power of Attorney, if an authorized representative is appointed (Annexure-D)
19.9 The Financial Proposal shall comprise the following:

19.9.1 Financial Proposal Form (Annexure-B)
19.9.2 Price Schedule
19.9.3 Bid Security 0.1% of total contract value in the form of CDR
19.10 The Tenderer shall seal the Original Technical Proposal in an envelope duly marked as under:
Original Technical Tender for

Tender Name. [Number/Name of Tender]
[Name of the Procurer]

[Address of the Procurer]
[Name of the Tenderer/Bidder]

[Address of the Tenderer/Bidder]
[Phone No. of the Tenderer/Bidder]
19.11 The Tenderer shall seal the Duplicate Technical Tender in an envelope duly marked as under:
Duplicate Technical Proposal for

Tender Name. [Name of Tender]


19.12 The Tenderer shall follow the same process for the Financial Tender.
19.13 The Tenderer shall again seal the sealed envelopes of Original Technical Proposal and the
Original Financial Proposal in an outer envelope, duly marking the envelope as under:

Original Tender for

Strictly Confidential
Open on [Last Date of submission of the Tender]


19.14 The Tenderer shall again seal the sealed envelopes of Duplicate Technical Proposal and the
Duplicate Financial Proposal in an outer envelope, duly marking the envelope as under:
Duplicate Tender for

Strictly Confidential
Open on [Last Date of submission of the Tender]


19.15 The Tenderer shall enclose soft copies of the Technical Proposal and the Financial Proposals,
including all Forms, Annexes, Schedules, Charts, Drawings, Documents, Brochures, Literature,
etc., in the form of MS Word Documents, MS Excel Worksheets and Scanned images, with the
hard copies.
19.16 This is made obligatory to affix authorized signatures with official seal on all original and
duplicate (copies) documents, annexures, copies, certificates, brochures, literature, drawings,
letters, forms and all relevant documents as part of the bids submitted by the tenderer.
Noncompliance with the same will cause the rejection of bid at the time of opening.

20 Tender Price
20.1 The quoted price shall be:
20.1.1 best / final / fixed and valid until completion of all obligations under the Contract i.e.
not subject to variation / escalation;
20.1.2 Preferably in Pak Rupees (PKR), however prices may be quoted in US$ but would be
locked at selling exchange rate as notified by the State Bank of Pakistan on financial
bid opening date (in Pak Rs.); as per price schedule in line of Rule 32(2) of PPRA-
2014.
20.1.3 Inclusive of all taxes, duties, levies, insurance, freight, etc.
20.2 If not specifically mentioned in the Tender(s), it shall be presumed that the quoted price is as
per the above requirements.
20.3 Where no prices are entered against any item(s), the price of that item shall be deemed to
have been distributed among the prices of other items, and no separate payment shall be
made for that item(s).
20.4 The price hereby quoted by the Bidders would cover the whole scope of services for the
contract period.
21 Bid Security (Earnest Money)

21.1 The Tenderer shall submit the Bid Security as under:
21.2 As part of financial bid envelope, failing which will cause rejection of bid.
21.2.1 0.1% of total contract value in the form of CDR (Call Deposit Receipt);
21.2.2 having a minimum validity period of one hundred and eighty (180) days from the
last date for submission of the Tenderer until furnishing of the Performance
Security, whichever is later.
21.3 The Bid Security shall be forfeited by the Purchaser, on the occurrence of any/all of the
following conditions:
21.3.1 If the Tenderer withdraws the Tender during the period of the Tender validity
specified by the Tenderer on the Tender Form; or
21.3.2 If the Tenderer does not accept the corrections of his Total Tender Price; or
21.3.3 If the Tenderer, having been notified of the acceptance of the Tender by the
Purchaser during the period of the Tender validity, fails or refuses to furnish the
Performance Security, in accordance with the Tender Document.
21.3.4 The Tendered refuses or fails to submit the Performance Security as per agreed
timelines, amount and format.
21.4 The Bid security shall be returned to the technically unsuccessful Tenderer with
unopened/sealed financial bid while the unsuccessful bidders of financial bid opening
procedure will be returned the tender security only. The Tender Security shall be returned to
the successful Tenderer on furnishing the Performance Security.
22 Tender Validity
The Tender shall have a minimum validity period of one hundred and eighty days (180) days from the
last date for submission of the Tender. The Procurer may solicit the Tenderer's consent to an
extension of the validity period of the Tender. The request and the response thereto shall be made in
writing. If the Tenderer agrees to extension of validity period of the Tender, the validity period of the
Bid security shall also be suitably extended. The Tenderer may refuse extension of validity period of
the Tender, without forfeiting the Biosecurity.

23 Modification / Withdrawal of the Tender

23.1 The Tenderer may, by written notice served on the Purchaser, modify or withdraw the
Tender after submission of the Tender, prior to the deadline for submission of the Tender.
23.2 The Tender, withdrawn after the deadline for submission of the Tender and prior to the
expiration of the period of the Tender validity, shall result in forfeiture of the Bid Security.
24 Opening of the Tender

24.1 Tenders (Technical Bids) shall be opened at 1600 hrs on the last date of submission of bids i.e.
April 30, 2014, in the presence of the Tenderer(s) for which they shall ensure their presence
without further invitation. In case the last date of bid submission falls in / within the official
holidays / weekends of the Purchaser, the last date for submission of the bids shall be the
next working day.
24.2 The Tenderer's name, modifications, withdrawal, security, attendance of the Tenderer and
such other details as the Purchaser may, at its exclusive discretion, consider appropriate, shall
be announced and recorded.
24.3 No tenderer or its representative will be allowed to keep any digital device (camera, audio
recorder, cell phone etc.) during tender opening meeting at given time and location. Non-
compliance will cause the rejection of respective bidder.
25 Clarification of the Tender

The Purchaser shall have the right, at his exclusive discretion, to require, in writing, further
information or clarification of the Tender, from any or all the Tenderer(s). No change in the price or
substance of the Tender shall be sought, offered or permitted except as required to confirm the
corrections of arithmetical errors discovered in the Tender. Acceptance of any such correction is sole
discretion of the purchaser
26 Determination of Responsiveness of the Bid (Tender)
26.1 The Procurer shall determine the substantial responsiveness of the Tender to the Tender
Document, prior to the Tender evaluation, on the basis of the contents of the Tender itself
without recourse to extrinsic evidence. A substantially responsive Tender is one which:
26.1.1 meets the eligibility criteria for the Tenderer for the Services;
26.1.2 meets the Technical Specifications for the Services;
26.1.3 meets the delivery period / point for the Services;
26.1.4 accepts the rate and limit of liquidated damages;
26.1.5 offers fixed price quotations for the Services;
26.1.6 is accompanied by the required Bid Security as part of financial bid envelope;
26.1.7 the original receipt of tender fee submitted, attached with technical bid envelope;
26.1.8 is otherwise complete and generally in order;
26.1.9 conforms to all terms and conditions of the Tender Document, without material
deviation or reservation.
26.2 A material deviation or reservation is one which affects the scope, quality or performance of
the Services or limits the Purchaser's rights or the Tenderer's obligations under the Contract.
26.3 The Tender determined as not substantially responsive shall not subsequently be made
responsive by the Bidder by correction or withdrawal of the material deviation or reservation.
27 Correction of errors / Amendment of Tender
27.1 The Tender shall be checked for any arithmetic errors which shall be rectified, as follows:

27.1.1 If there is a discrepancy between the amount in figures and the amount in words for
the Total Tender Price entered in the Tender Form, the amount which tallies with the
Total Tender Price entered in the Price Schedule, shall govern.
27.1.2 if there is a discrepancy between the unit rate and the total price entered in the price
Schedule, resulting from incorrect multiplication of the unit rate by the quantity, the
unit rate as quoted shall govern and the total price shall be corrected, unless there is
an obvious and gross misplacement of the decimal point in the unit rate, in which
case the total price as quoted shall govern and the unit rate shall be corrected.
27.1.3 If there is a discrepancy in the actual sum of the itemized total prices and the total
tender price quoted in the Price Schedule, the actual sum of the itemized total prices
shall govern.
27.2 The Tender price as determined after arithmetic corrections shall be termed as the Corrected
Total Tender Price which shall be binding upon the Tenderer.
27.3 Adjustment shall be based on corrected Tender Prices. The price determined after making
such adjustments shall be termed as Evaluated Total Tender Price.
27.4 No credit shall be given for offering delivery period earlier than the specified period.
27.5 The cost of making good any deficiency resulting from any acceptable, quantifiable variations
and deviations from the terms and conditions of the Contract / Technical Specifications, shall
be added to the corrected Tender Price for comparison purposes only. No credit shall be
given for offering delivery period earlier than the specified period.
27.6 The Tenderer shall state the Tender Price for the payment terms outlined in the Conditions of
Contract which will be considered for the evaluation of the Tender.
27.7 The Tenderers may offer discounts for items which shall be taken into account in the
evaluation of the Tenders so as to determine the Tender offering the lowest evaluated cost
for the Purchaser in deciding award(s) for whole tender.
28 TECHNICAL EVALUATION CRITERIA

A point system will be used for technical qualifying for the contractors.
PASS MARKS: A technically eligible bidder, based on conditions listed in Section below, not meeting
the passing marks as given in table below, will be rejected in Technical evaluation, and its Financial
Proposal will be returned to it unopened. All bidders scoring greater than or equal to qualifying
percentage marks as in the table below will be accepted in technical proposal, and their respective
financial bids will be opened as per rules and regulations.
Evaluation Area Weightage Passing

marks
Technology 25% 15%
Functionality 40% 30%
Support 25% 15%
Proof of Concept 10% 7%
Overall 100% 70%
If the bidder obtains less than passing marks percentage in any area, the bidder will be disqualified.
According to the Technical Proposal, the Technical bids will be rated as given in the RFP. Bidders may
do their own evaluation for submission, but the evaluation done by the Procurer/ Evaluator shall be
the valid evaluation and shall hold.

COMPLIANCE SHEET FOR BIDS
Sr. # Mandatory Requirements Documents

Required
1. Core Banking Solution should be implemented and running in Names of banks
Pakistani Bank and dates of
implementation.
2. Branded Hardware with 3 years warranty Detailed
specification
with Brand and
model
3. Hardware should be scalable Certificate
4. RDMS – Latest version of Oracle / MS SQL / DB2 or Sybase Certificate
5. The prices of optional items must be provided (if available). Price
6. Following information must be provided: Details
Vendor Strength (Primary)
Company head office location
Company local address location
Holding company (if any)
Copy of recent financial statements or sales revenue and net profit
figures for the last five years
Five-year company projections in terms of sales, revenues and
profits
Any pending or past litigation (within five years)? If yes, explain.
What other products are available that are integrated with the
proposed applications?
Provide statement of long-range company objectives.
Reference 1
Contact name and title
Company address/phone
Industry
Applications installed
Dates and releases installed
Modifications made
Reference 2
Industry
Modifications made
Reference 3

Industry
Modifications made
Local Presence
Local Support Office at Lahore address
Development Office at Lahore address
Holding company (if any)
Copy of recent financial statements or sales revenue and net profit
figures for the last five years, provided?
Five-year company projections in terms of sales, revenues and
profits, provided?
Any pending or past litigation (within five years)? If yes, explain.
Largest customer in Pakistan
Largest customer globally
Implementation
Implementation Period of pilot branch in number of months
assuming there is no gap
Primary vendor
Ability to access existing various databases (Cobol, SQL, FoxPro,
DB2 and Oracle) and extract all master data and history for
transferring to new system
Ability to convert branch by branch
Availability of scripts to perform several conversion-test cycles
before actually going live with new system
Detailed Implementation Planning and related information
provided
Where is the support service located?
Local Partner
Ability to access existing various databases (Cobol, SQL, FoxPro,
DB2 and Oracle) and extract all master data and history for
transferring to new system
Ability to convert branch by branch
Detailed Implementation Planning and related information
provided
Where is the support service located?
Data Conversion
Data Conversion tools
What type of ongoing support the vendor will provide during Data
Conversion and Migration. Please provide details for both Primary
Vendor and Secondary Vendor.
The mandatory requirements given above must be adhered to in order to qualify for evaluation
against the criteria given.

The Technical Evaluation Criteria has been attached document “BOP-CBS Annexure-K” in Excel format.
Vendor has to fill this document. Points will be awarded against compliance of this sheet.
Proof of Concept:
The responses marked available in RFP technical evaluation will be randomly verified by evaluators as
“Proof of Concept” during demo of the application. If bidder fails to demonstrate functionality asked
by the evaluator during demo the bidder will be disqualified. Bidders are, therefore, required to bring
their system with demo data at BOP Project Management Office.
29 Rejection / Acceptance of the Bid

29.1 The Purchaser shall have the right, at his exclusive discretion, to decrease the quantity of any
or all item(s) without any change in unit prices or other terms and conditions at the time of
order placement. The Purchaser may cancel/reject all bids or proposals at any time prior to
the acceptance of a bid or proposal. The Purchaser shall upon request, communicate to any
bidder, the grounds for its rejection of all bids or proposals, but shall not be required to
justify those grounds. The Purchaser shall incur no liability, solely, by virtue of its invoking
sub-rule (1) of Rule-35 of Punjab Procurement Rules, 2014 towards the bidders. However,
bidders shall be promptly informed about the rejection of the bids, if any (As per Rule 35 of
Punjab Procurement Rules, 2014).
29.2 The Tender shall be rejected if it is:

29.2.1 substantially non-responsive in a manner prescribed in this tender document
clause-26; or
29.2.2 submitted in other than prescribed forms, annexes, schedules, charts, drawings,
documents / by other than specified mode; or
29.2.3 incomplete, partial, conditional, alternative, late; or
29.2.4 subjected to interlineations / cuttings / corrections / erasures / overwriting; or
29.2.5 the Tenderer submits more than one Tenders; or
29.2.6 the Tenderer refuses to accept the corrected Total Tender Price; or
29.2.7 the Tenderer has conflict of interest with the Purchaser; or
29.2.8 the Tenderer tries to influence the Tender evaluation / Contract award; or
29.2.9 the Tenderer engages in corrupt or fraudulent practices in competing for the
Contract award;
29.2.10 the Tenderer fails to meet all the requirements of Tender Eligibility /
Qualification Criteria (Clause-13);
29.2.11 the Tenderer fails to meet the evaluation criteria requirements (clause-28);
29.2.12 the tenderer has been blacklisted by any public or private sector organization;
29.2.13 the tenderer has been served any legal notices or displeasure letters by any public
sector organization on serious failures to provide satisfactory services;
29.2.14 the tenderer has mentioned any financial implication(s) in the financial proposal
that is in contradiction to this document
29.2.15 there is any discrepancy between bidding documents and bidder’s proposal i.e.
any non-conformity or inconsistency or informality or irregularity in the submitted
bid.
29.2.16 the Tenderer submits any financial conditions as part of its bid which are not in
conformity with tender document.
29.2.17 Non-submission of verifiable proofs against the mandatory as well as general

documentary, qualification and eligibility related requirements.

29.2.18 the Tenderer refuses or fails to submit the Performance Security as per agreed
timelines, amount, currency and format.
30 Award Criteria
30.1 At first step, eligible tenderer(s) meeting eligibility criteria and fulfilling mandatory and
technical evaluation criteria requirements will stand technically qualified.
30.2 At second step, technically qualified tenderer whose financial bid has the lowest Net Present
Value computed at discount rate of 12% per annum (p.a.) will be selected irrespective of its
score in the previous step. The vendors are required to mention the expected dates and
amounts of payment against each year. The formula to calculate net present value (NPV) is as
under:
∑ ⁄
 = number of payment in chronological order e.g. 1, 2, 3, …

 = amount payable to bidder through payment no.
 = number of days from inception of contract to payment no.
31 Acceptance Letter
As per provisions of Rule (55) of Punjab Procurement Rules 2014, the Purchaser shall issue the
Acceptance Letter to the successful Tenderer, at least after 10 days of announcement of bid
evaluation reports and prior to the expiry of the original validity period or extended validity period of
the Tender, which shall constitute a contract, until execution of the formal Contract.
32 Performance Security
32.1 The successful Tenderer shall furnish Performance Security as under:
32.1.1 within fourteen (14) days of the receipt of the Acceptance Letter from the Purchaser;
32.1.2 in the form of a Bank Guarantee, issued by a scheduled bank operating in Pakistan, as
per the format provided in the Tender Document;
32.1.3 for a sum equivalent to 5% of the contract value;
32.1.4 denominated in Pak Rupees;
32.1.5 Have a minimum validity period of one year from the date of Award Notification or
until the date of expiry of yearly support period.
32.1.6 The technically and financially successful tenderer submits a sum equivalent to 5% of
the total contract value for a period of three (3) years.
32.2 In case the Contractor fails to furnish Performance security in the shape of bank guarantee
within the stipulated period given under Letter of Intent and subsequent formal contract, or
till end of the currency of the said contract, the amount of bank guarantee, as required, shall
be deducted from the amount payable to the Contractor
32.3 The proceeds of the Performance Security shall be payable to the Purchaser, on occurrence
of any / all of the following conditions:
32.3.1 If the Contractor commits a default under the Contract;
32.3.2 If the Contractor fails to fulfill any of the obligations under the Contract
32.3.3 If the Contractor violates any of the terms and conditions of the Contract.
32.3.4 If the Tenderer refuses or fails to submit the Performance Security as per agreed
timelines, amount and format.
The Contractor shall cause the validity period of the performance security to be extended for such
period(s) as the contract performance may be extended. The Performance Security shall be returned

to the Tenderer within thirty working days after the expiry of its validity on written request from the
Contractor.
33 Redress of grievances by the procuring agency
33.1 The procuring agency shall constitute a committee comprising of odd number of persons,
with proper powers and authorizations, to address the complaints of bidders that may occur
prior to the entry into force of the procurement contract.
33.2 Any bidder feeling aggrieved by any act of the procuring agency after the submission of his
bid may lodge a written complaint concerning his grievances not later than fifteen days after
the announcement of the bid evaluation report.
33.3 The committee shall investigate and decide upon the complaint within fifteen days of the
receipt of the complaint.
33.4 Mere fact of lodging of a complaint shall not warrant suspension of the procurement process.
33.5 Any bidder not satisfied with the decision of the committee of the procuring agency may
lodge an appeal in the relevant court of jurisdiction.

TERMS & CONDITIONS OF THE DRAFT CONTRACT
Draft Contract for
Procurement of Equipment and Implementation,

Database and Maintenance of
Core Banking Solution
Deployed in Pakistani Banks
System (BOP-CBS)
between
[Purchaser]
and
[Contractor]
Dated:

TABLE OF CONTENTS
I. Agreement
II. General Conditions of Contract
 Contract
 Contract Documents and Information
 Contract Language
 Patent Rights and Rights to the Contents of the Program
 Packing
 Insurance
 Warranty
 Execution Schedule
 Payment
 Price
 Contract Amendment
 Assignment / Subcontract
 Extensions in time for performance of obligations under the Contract
 Liquidated Damages
 Forfeiture of Performance Security
 Termination for Default
 Termination for Insolvency
 Termination for Convenience
 Force Majeure
 Dispute Resolution
 Statutes and Regulations
 Taxes and Duties
 Contract Cost
 Authorized Representative
 Waiver
 Training
III. Technical Specifications

I. Agreement
This CONTRACT AGREEMENT (this “Contract”) made as of the [day] of [month], [year], between [full
legal name of the Purchaser] (the “Purchaser”), on the one part, and [full legal name of Contractor],
on the other part severally liable to the Purchaser for all of the Contractor’s obligations under this
Contract and is deemed to be included in any reference to the term “Contractor.”
RECITALS
WHEREAS,
(a) The Purchaser intends to spend a part of its budget / funds for making eligible
payments under this contract. Payments made under this contract will be subject,
in all respects, to the terms and conditions of the Contract in lieu of procurement
of equipment and consulting services as described in the contract.
(b) The Purchaser has requested the Contractor to provide certain services as
described in Tender Document; and
(c) The Contractor, having represented to the Purchaser that it has the required
professional skills, and personnel and technical resources, has agreed to provide
such services on the terms and conditions set forth in this Contract.
NOW THEREFORE, the Parties to this Contract agree as follows:
1. The Contractor hereby covenants with the Purchaser to supply the equipment and services, in
conformity in all respects with the provisions of the Contract, in consideration of the payments
to be made by the Purchaser to the Contractor.
2. The Purchaser hereby covenants with the Contractor to pay the Contractor, the Contract Price
or such other sum as may become payable, at the times and in the manner, in conformity in all
respects with the provisions of the Contract, in consideration of supply of the Services.
3. The following shall be deemed to form and be read and construct as part of this Contract:
a. The Tender Document

b. Bidder’s Proposal
c. Terms and Conditions of the Contract
d. Special Stipulations
e. The Technical bid / Specifications
f. Tender Form
g. Price Schedule
h. Affidavit(s)
i. Authorized Dealership / Agency Certificate
j. Performance Security
k. Service Level Agreement (SLA),
l. Non-Disclosure Agreement (NDA)
m. Any Standard Clause acceptable for Purchaser
4. This Contract shall prevail over all other documents. In the event of any discrepancy /
inconsistency within the Contract, the above Documents shall prevail in the order listed above.

Draft Service Level Agreement is elaborated in Annexure J.
IN WITNESS whereof the Parties hereto have caused this Contract to be executed in accordance with
the laws of Pakistan as of the day, month and year first indicated above.
For The Bank of Punjab: For [full legal name of the Contractor]:
Signature Signature
Name Name
Witnessed By: Witnessed By:
WITNESSES
Signature __________________ Signature ____________________

CNIC # __________________ CNIC # ____________________
Name __________________ Name ____________________
Designation__________________ Designation ____________________
Address _________________ Address __________________

II General Conditions of Contract
34 Contract
The Purchaser shall, after receipt of the Performance Security from the successful Tenderer, send the
Contract provided in the Tender Document with any modification mutually agreed between the
Purchaser & successful tenderer, to the successful Tenderer. Within ten working days of the receipt
of such Contract, the Tenderer shall sign and date the Contract and return it to the Purchaser.
35 Contract Documents and Information

The Contractor shall not, without the Purchaser's prior written consent, make use of the Contract, or
any provision thereof, or any document(s), specifications, drawing(s), pattern(s), sample(s) or
information furnished by or on behalf of the Purchaser in connection therewith, except for purposes
of performing the Contract or disclose the same to any person other than a person employed by the
Contractor in the performance of the Contract. Disclosure to any such employed person shall be
made in confidence and shall extend only as far as may be necessary for purposes of such
performance. Contractor will also submit Non-Disclosure Agreement (NDA) to ensure
confidentiality.
36 Contract Language
The Contract and all documents relating to the Contract, exchanged between the Contractor and the
Purchaser, shall be in English. The Contractor shall bear all costs of translation to English and all risks
of the accuracy of such translation.
37 Patent Rights and Rights to the Contents of the Program

The Contractor shall indemnify and hold the Purchaser harmless against all third party claims of
infringement of patent, trademark or industrial design rights arising from use of the Service or any
part thereof. The Purchaser will hold the exclusive rights to the contents of this program.
38 Packing
The Contractor shall provide such packing of the Goods as is sufficient to prevent their damage or
deterioration during storage / transit to their final destination as indicated in the Contract. Packing
case size and weights shall take into consideration, where appropriate, of the final destination and
withstand, without limitation, rough handling, exposure to extreme temperatures, salt and
precipitation at all points in storage / transit. The Contractor shall arrange and pay for the packing of
the Goods to the place of destination as specified in the Contract, and the cost thereof shall be
included in the Contract Price.
39 Insurance
The Contractor shall provide such insurance of the Goods as is sufficient to protect against their
damage or deterioration during course of the project, storage / transit to their final destination as
indicated in the Contract. The Contractor shall arrange and pay for the insurance of the Goods to the
place of destination and time, as required by the Purchaser.
40 Warranty
40.1 The Contractor shall warrant to the Purchaser that the Goods/Services supplied by
the Contractor, under the Contract are genuine, brand new, non- refurbished, un-

altered in any way, of the most recent or current model, imported through proper
channel, and incorporate all recent improvements in design and materials, unless
provided otherwise in the Contract.
40.2 The Contractor shall further warrant that the Goods/Services supplied by the Contractor,
under the Contract shall have no defect, arising from design, materials, workmanship or
from any act or omission of the Contractor that may develop under normal use of the
supplied Goods/Services.
40.3 Free, on site repair / replacement of defective / damaged parts and labor. Engage and deploy
suitably skilled personnel for development, installation, operation and maintenance of the
BOP-CBS Project, and maintenance/replacement of all related equipment/components in a
timely manner and at its own cost during the course of the contract.
40.4 The Contractor shall clearly mention Terms and Conditions of service agreements for the
Goods supplied and supply the same to the Purchaser.
41 Execution Schedule
The Contractor shall submit an Execution Schedule, giving details of services rendered, as required
under the Contract, to the Client, within five (5) days of the signing of the Contract.
42 Payment
42.1 The Contractor shall provide all necessary supporting documents along with invoice e.g.
import documents, bill of entry, warranty certificates and all other relevant documents
mentioned vide this document or signed contract.
42.2 The Contractor shall submit an Application for Payment (Invoice), in the prescribed form, to
the Client. The Application for Payment shall: be accompanied by such invoices, receipts or
other documentary evidence as the Client may require; state the amount claimed; and set
forth in detail, in the order of the Price Schedule, particulars of the Services provided, up to
the date of the Application for Payment and subsequent to the period covered by the last
preceding Certificate of Payment, if any.
42.3 The Purchaser shall issue a Certificate of Payment, in the prescribed form, with a copy to the
Contractor, verifying the amount due, within seven days of receipt of an Application for
Payment. The Client may withhold a Certificate of Payment on account of defect(s) / short
coming(s) in the services provided. The Client may make any correction or modification in a
Certificate of Payment that properly be made in respect of any previous certificate.
42.4 The Purchaser shall pay the amount verified in the Certificate of Payment within twenty one
(21) days of receipt of a Certificate of Payment. Payment shall not be made in advance. The
Purchaser shall make payment for the Services provided, to the Contractor, as per payment
schedule through cheque.
42.5 Payments shall be made against successful delivery of services per each Phase of the Program
42.6 Partial payment will be allowed subject to Successful Deployments, Implementations /
Installations, Operationalization, Testing and Commissioning of partial equipment as per
listed below Payment Table.
42.7 Warranty period will start after one year from successful implementation in Pilot Branch.

Payment Table
Software Hardware
Application Annual
Sr. No Description Test Prod. DR Site Database
& 3rd party Support
software
Mobilization 10% 10% 10% 10% 10%
Customization completion 10%
Successful Deployments, 10% 60% 30%

Implementations /
Installations,
Operationalization, Testing and
Commissioning of hardware,
application, third party
software and database in Test
environment
UAT Sign-off 10% 20%
Successful Deployments, 80% 30%

Implementations /
Installations,
software and database in
Production environment
Successful Deployments, 80% 20%

Implementations /
Installations,
software and database in DR
Site
Fully functional BOP CBS setup 30%

in pilot branch and Head Office
Implementation in 10 branches 10%

including Pilot branch
Implementation of all branches 10%

Integration with other allied

systems
Project closing sign-off 10% 10% 10% 10% 10%
Support and Maintenance 25%

quarterly
One year after Pilot Branch live on
prorate
basis
43 Price
The Contractor shall not charge prices for the equipment and services provided and for other
obligations discharged, under the Contract, varying from the prices quoted by the Contractor in the
Price Schedule or not agreed by the Purchaser as per this Contract
44 Contract Amendment
43
44.1 The Purchaser may, at any time, by written notice served on the Contractor, alter, amend,
omit, increase, decrease quantity and scope, of all / any of the Services / the Works, in whole
or in part.
44.2 The Contractor shall, within ten working days of receipt of such notice, submit a cost
estimate and execution schedule of the proposed change (hereinafter referred to as the
Change), to the Purchaser.
44.3 The Contractor shall not execute the Change until and unless the Purchaser has allowed the
said Change, by written order served on the Contractor with a copy to the Client.
44.4 The Change, mutually agreed upon, shall constitute part of the obligations under this
Contract, and the provisions of the Contract shall apply to the said Change.
44.5 No variation in or modification in the Contract shall be made, except by written amendment
signed by both the Purchaser and the Contractor.
45 Assignment / Subcontract
45.1 The Contractor will not assign or sub-contract its obligations under the Contract, in whole or
in part, except with the Purchaser's prior written consent.
45.2 The Contractor shall guarantee that any and all assignees / subcontractors of the Contractor
shall, for performance of any part / whole of the work under the contract, comply fully with
the terms and conditions of the Contract applicable to such part / whole of the work under
the contract.

46 Extensions in time for performance of obligations under the Contract

If the Contractor encounters conditions impeding timely performance of any of the obligations, under
the Contract, at any time, the Contractor shall, by written notice served on the Purchaser, promptly
indicate the facts of the delay, its likely duration and its cause(s). As soon as practicable after receipt
of such notice, the Purchaser shall evaluate the situation and may, at its exclusive discretion, without
prejudice to any other remedy it may have, by written order served on the Contractor with a copy to
the Client, extend the Contractor's time for performance of its obligations under the Contract.
47 Liquidated Damages
If the Contractor fails / delays in performance of any of the obligations, under the Contract / violates
any of the provisions of the Contract / commits breach of any of the terms and conditions of the
Contract the Purchaser may, without prejudice to any other right of action / remedy it may have,
deduct from the Contract Price, as liquidated damages, a sum of money as per following schedule:
i. @0.25% per day of the proportional concurrent annual contract cost, for first
30-days
ii. @2% per day of the proportional concurrent annual contract cost for, next one
week after expiry of first 30-days
iii. @3% per day of the proportional concurrent annual contract cost for, next one week
and so on after expiry of first 30-days
on which is attributable to such part of the Services / the Works as cannot, in consequence of the
failure / delay, be put to the intended use, between the scheduled delivery date(s), with any
extension of time thereof granted by the Purchaser, and the actual delivery date(s). Provided that the
amount so deducted shall not exceed, in the aggregate, 50% of the total Contract Price.
48 Forfeiture of Performance Security

48.1. The Performance Security shall be forfeited by the Purchaser ,on occurrence of any/all of the
following conditions:
48.1.1. If the Contractor commits default under the Contract;
48.1.2. If the Contractor fails to fulfill any of the obligations under the Contract;
48.1.3. If the Contract or violates any of the terms and conditions of the Contract.
48.1.4. The Contractor shall cause the validity period of the performance security to be
extended for such period(s) as the contract performance may be extended. In case the
Contractor fails to submit bank guarantee with extended validity period for such
period(s) as the contract performance may be extended, an amount equal to 10% of
total contract value shall be deducted from the payments to be made against the
contract.
48.2. If the Contractor fails / delays in performance of any of the obligations, under the Contract /
violates any of the provisions of the Contract / commits breach of any of the terms and
conditions of the Contract the Purchaser may, without prejudice to any other right of action /
remedy it may have, forfeit Performance Security of the Contractor.
Failure to supply required items/services within the specified time period will invoke penalty
as specified in this document. In addition to that, Performance Security amount will be
forfeited and the company will not be allowed to participate in future tenders as well.

49 Termination for Default

49.1 If the Contractor fails / delays in performance of any of the obligations, under the Contract /
violates any of the provisions of the Contract / commits breach of any of the terms and
conditions of the Contract, or engages in any illegal activities, the Purchaser may, at any time,
without prejudice to any other right of action / remedy it may have, by written notice served
on the Contractor, indicate the nature of the default(s) and terminate the Contract, in whole
or in part, without any compensation to the Contractor. Provided that the termination of the
Contract shall be resorted to only if the Contractor does not cure its failure / delay, within
fifteen working days (or such longer period as the Client may allow in writing), after receipt of
such notice.
49.2 If the Purchaser terminates the Contract for default, in whole or in part, the Purchaser may
procure, upon such terms and conditions and in such manner as it deems appropriate,
Services / Works, similar to those undelivered, and the Contractor shall be liable to the
Purchaser for any excess costs for such similar Services / Works. However, the Contractor
shall continue performance of the Contract to the extent not terminated.
50 Termination for Insolvency

If the Contractor becomes bankrupt or otherwise insolvent, the Purchaser may, at any time, without
prejudice to any other right of action / remedy it may have, by written notice served on the
Contractor, indicate the nature of the insolvency and terminate the Contract, in whole or in part,
without any compensation to the Contractor.
51 Termination for Convenience

51.1 The Purchaser may, at any time, by written notice served on the Contractor, terminate the
Contract, in whole or in part.
51.2 The Services which are complete or to be completed by the Contractor, within thirty working
days after the receipt of such notice, shall be accepted by the Purchaser. For the remaining
services, the Purchaser may elect:
51.2.1 to have any portion thereof completed and delivered; and/or
51.2.2 to cancel the remainder and pay the Contractor by:
51.2.2.1 Purchasing all equipment provisioned till date by the Contractor (taking
into consideration depreciated values)
51.2.2.2 Making payments for services already rendered (if any are outstanding),
51.2.2.3 Paying a reasonable allowance for overheads, not exceeding 10% of the
amount payable in respect of services rendered since last payment’
52 Force Majeure
52.1 Force majeure shall mean any event, act or other circumstances not being an event, act or
circumstance under the control of the purchaser or of the contractor. Non-availability of
materials/supplies or of import license or of export permit shall not constitute Force majeure.
If by reasons of Force Majeure supplies or services cannot be delivered by the due delivery
date then the delivery date may be extended appropriately by the purchaser keeping in view
all the circumstances and requirements of the Purchaser.
52.2 The Contractor shall not be liable for liquidated damages, forfeiture of its Performance
Security, blacklisting for future tenders, termination for default, if and to the extent of his
failure / delay in performance /discharge of obligations under the Contract is the result of an

event of Force Majeure.

52.3 If a Force Majeure situation arises, the Contractor shall, by written notice served on the
Purchaser, indicate such condition and the cause thereof. Unless otherwise directed by the
Purchaser in writing, the Contractor shall continue to perform under the Contract as far as is
reasonably practical, and shall seek all reasonable alternative means for performance not
prevented by the Force Majeure event.
53 Dispute Resolution
53
53.1 The Purchaser and the Contractor shall make every effort to amicably resolve, by direct
informal negotiation, any disagreement or dispute arising between them under or in
connection with the Contract.
53.2 If, after thirty working days, from the commencement of such informal negotiations, the
Purchaser and the Contractor have been unable to amicably resolve a Contract dispute,
either party may, require that the dispute be referred for resolution by arbitration under the
Pakistan Arbitration Act, 1940, as amended, by one or more arbitrators selected in
accordance with said Law. The place for arbitration shall be Lahore, Pakistan. The award shall
be final and binding on the parties.
54 Statutes and Regulations

54
54.1 The Contract shall be governed by and interpreted in accordance with the laws of Pakistan.
The Contractor shall, in all matters arising in the performance of the Contract, conform, in all
respects, with the provisions of all Central, Provincial and Local Laws, Statutes, Regulations
and By-Laws in force in Pakistan, and shall give all notices and pay all fees required to be
given or paid and shall keep the Purchaser indemnified against all penalties and liability of
any kind for breach of any of the same.
54.2 The Courts at Lahore shall have the exclusive territorial jurisdiction in respect of any dispute
or difference of any kind arising out of or in connection with the Contract.
55 Taxes and Duties

The Contractor shall be entirely responsible for all taxes, duties and other such levies imposed make
inquiries on income tax / sales tax to the concerned authorities of Income Tax and Sales Tax
Department, Government of Pakistan. Additional cost associated to change in Government taxes or
duties that may become applicable after the bank signs off, to be absorbed by purchaser.
56 Contract Cost
The Contractor shall bear all costs / expenses associated with the preparation of the Contract and the
Purchaser shall in no case be responsible / liable for those costs / expenses e.g. Contract Stamp duty
charges etc.
57 Authorized Representative
The Purchaser, or the Contractor may, at their exclusive discretion, appoint their Authorized
Representative and may, from time to time, delegate any / all of the duties / authority, vested in
them, to their authorized Representative(s), including but not limited to, signing on their behalf to
legally bind them, and may, at any time, revoke such delegation.
57.1 The Authorized Representative shall only carry out such duties and exercise such authority as
may be delegated to him, by the Purchaser, or the Contractor.

57.2 Any such delegation or revocation shall be in writing and shall not take effect until notified to
the other parties to the Contract.
57.3 Any decision, instruction or approval given by the Authorized Representative, in accordance
with such delegation, shall have the same effect as though it had been given by the Principal.
57.4 Notwithstanding above Clause, any failure of the Authorized Representative to disapprove
Services or Works shall not prejudice the right of the Client to disapprove such Services or
Works and to give instructions for the rectification thereof.
57.5 If the Contractor questions any decision or instruction of the Authorized Representative of
the Purchaser / the Client, the Contractor may refer the matter to the Purchaser / the Client
who shall confirm, reverse or vary such decision or instruction.
58 Waiver
Failure of either party to insist upon strict performance of the obligations of the other party, under
the Contract, shall in no way be deemed or construed to affect in any way the right of that party to
require such performance.
59 Training
59.1 The Contractor shall arrange and undertake a comprehensive training program for the staff
nominated by the Purchaser / the Client to ensure that they shall acquire a good working
knowledge of supply of such Services to be supplied under the Contract.
59.2 In case of non-compliance with instructions, non-cooperation or other difficulties

experienced by the Contractor with regard to any of these personnel, the Contractor shall
apprise the Purchaser / Client and proceed to implement suitable remedial measures after
consultation with them.
60 Special Stipulations
SCHEDULE-A, SPECIAL STIPULATIONS
For ease of Reference, certain special stipulations are as under:
The Contractor shall furnish the Bid Security as under:

for the whole Tender;
in the form of Call Deposit Receipt (CDR),in the amount of the

Bid Security Purchaser; for 0.1% of total contract value;
Have a minimum validity period of one hundred and eighty days

from the last date for submission of the Tender or until furnishing of
the Performance Security, whichever is later.
The successful Contractor shall furnish Performance Security as

under:
Performance Security within fourteen(14) days of the receipt of the Acceptance Letter
from the Purchaser;
in the form of a Bank Guarantee, issued by a scheduled bank

operating in Pakistan, as per the format provided in the Tender

Document to the Purchaser; denominated in Pak Rupees;
Have a minimum validity period of one year from the date of

Award Notification or until the date of expiry of yearly support
period.
The technically and financially successful tenderer submit a sum

equivalent to 5% of the total contract value for a period of three
(3) years.
Project kick-off date will be contract signing date.
Customization within 100 calendar days from project kick-off.
Start / completion of Deployment of hardware and software in test environment within

operation of Services after 200 days from project kick-off.
installation, configuration,
UAT signoff250 days from project kick-off.
deployment, commissioning,
testing, and training Fully functional BOP CBS setup in pilot branch and Head Office within
280 days from project kick-off.
Implementation in 10 branches including pilot branch within 330

days from project kick-off.
Liquidated damages for failure If the Contractor fails / delays in performance of any of the
/ configuration of Services by obligations, under the Contract / violates any of the provisions of
the Contractor the Contract / commits breach of any of the terms and conditions
of the Contract the Purchaser may, without prejudice to any other
right of action / remedy it may have, deduct from the Contract
Price, as liquidated damages, a sum of money as per following
schedule:
i. @0.25% per day of the proportional

concurrent annual contract cost, for first 30-
days
ii. @2% per day of the proportional concurrent
annual contract cost for, next one week after
expiry of first 30-days
iii. @3% per day of the proportional concurrent annual
contract cost for, next one week and so on after
expiry of first 38-days
on which is attributable to such part of the Services / the Works as

cannot, in consequence of the failure / delay, be put to the
intended use, between the scheduled delivery date(s), with any
extension of time thereof granted by the Purchaser, and the actual
delivery date(s). Provided that the amount so deducted shall not
exceed, in the aggregate, 50% of the total Contract Price.
Legal Status to Work in The Bidder must be allowed and meet all conditions set forth by the
Pakistan Government to work with all concerned parties.

61 Financial Cost / Price Schedule

Financial Cost / Price Schedule is given in attached document “BOP-CBS Annexure-L” in Excel format.
All prices will be inclusive all taxes. The software and hardware should be capable of supporting BOP
for the next 10 years.
Note: No cutting or overwriting is allowed. Any cutting or overwriting will lead to rejection of the
financial bid.

Annexure-A: Technical Proposal Submission Form
Technical Proposal Submission Form

[Location, Date]
To _ (Name and address of Procurer/Evaluator) _
Dear Sir,
We, the undersigned, offer to provide the _ (insert title of assignment) _ in accordance with
your Request for Proposal/Tender Document dated _ (insert date) _ and our Proposal. We are hereby
submitting our Proposal, which includes the Technical Proposal and the Financial Proposal sealed in
two separate envelopes.
We undertake, if our Proposal is accepted, to provide supply of _________related to the
assignment.
We also confirm that the Government of Pakistan / Punjab has not declared us, or any,
ineligible on charges of engaging in corrupt, fraudulent, collusive or coercive practices. We
furthermore, pledge not to indulge in such practices in competing for or in executing the Contract, and
we are aware of the relevant provisions of the Proposal Document.
We understand you are not bound to accept any Proposal you receive.
We remain,
Yours sincerely,
Authorized Signature
(In full and initials)
Name and Designation of Signatory
Name of Firm
Address

Annexure-B: Financial Proposal Submission Form

(Part of Financial Bid Envelope)
[Location, Date]
To _ (Name and address of Procurer/Evaluator) _
Dear Sir,
We, the undersigned, offer to provide the _ (Insert title of assignment) _ in accordance with
your Request for Proposal dated _ (insert date) _ and our Technical Proposal. Our attached Financial
Proposal is for the sum of _ (insert amount in words and figures) _. This amount is inclusive of all taxes.
Our Financial Proposal shall be binding upon us subject to the modifications resulting from
Contract negotiations, up to expiration of the validity period of the Proposal, i.e. before the date
indicated in _______ of the Proposal Data Sheet.
We also declare that the Government of Pakistan / Punjab has not declared us or any Sub-
Contractors for any part of the Contract, ineligible on charges of engaging in corrupt, fraudulent,
collusive, or coercive practices. We furthermore, pledge not to indulge in such practices in competing
for or in executing the Contract, and are aware of the relevant provisions of the Proposal Document.
We understand you are not bound to accept any Proposal you receive.
Signed
In the capacity of:
Duly authorized to sign the proposal on behalf of the Applicant.
Date:

Annexure-C: Format for Covering Letter
To
(Name and address of Procurer/Evaluator)
Sub: ________________________________________________.
Dear Sir,
a) Having examined the tender document and Appendixes we, the undersigned, in conformity
with the said document, offer to provide the said items on terms of reference to be signed
upon the award of contract for the sum indicated as per financial bid.
b) We undertake, if our proposal is accepted, to provide the items/services comprise in the
contract within time frame specified, starting from the date of receipt of notification of award
from the client Department / Office.
c) We agree to abide by this proposal for the period of ____ days (as per requirement of the
project) from the date of bid opening and it shall remain binding upon us and may be accepted
at any time before the expiration of that period.
d) We agree to execute a contract in the form to be communicated by the _ (insert name of the
Purchaser) _, incorporating all agreements with such alterations or additions thereto as may
be necessary to adapt such agreement to the circumstances of the standard.
e) Unless and until a formal agreement is prepared and executed this proposal together with
your written acceptance thereof shall constitute a binding contract agreement.
f) We understand that you are not bound to accept a lowest or any bid you may receive, not to
give any reason for rejection of any bid and that you will not defray any expenses incurred by
us in biding.
g) We would like to clearly state that we qualify for this work as our company meets all the pre-F
criteria indicated on your tender document. The details are as under:
_________________________
Authorized Signatures with Official Seal

Annexure-D: Instructions for preparation of power of attorney

a) To be executed by an authorized representative of the bidder.
b) The mode of execution of the Power of Attorney should be in accordance with the procedure, if
any, laid down by the applicable law and the charter documents of the executants and when it is
so required the same should be under common seal affixed in accordance with the required
procedure.
c) Also, wherever required, the Bidder should submit for verification the extract of the charter
documents and documents such as a resolution/power of attorney in favor of the Person
executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.
d) In case the Application is signed by an authorized Director / Partner or Proprietor of the Applicant,
a certified copy of the appropriate resolution / document conveying such authority may be
enclosed in lieu of the Power of Attorney.

Format of Power-of-Attorney
POWER OF ATTORNEY
(On a Legal / Revenue Stamp Paper of PAKISTAN / of the bidder’s country in the relevant value OR on
the bidder’s letter head officially signed and stamped)
We (name of the company and address of the registered office) do hereby appoint and authorize Mr. /
Ms. (full name and residential address) bearing Pakistan’s Computerized National Identity Card (CNIC)
no. (complete CNIC no.) who is presently engaged with us and holding the position of as our attorney,
to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or
incidental to our proposal for (name of the project) in response to the tenders invited by the (name of
the Purchaser) including signing and submission of all documents and providing information/responses
to (name of the Purchaser) in all matters in connection with our Bid.
We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney pursuant to this
Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall and shall
always be deemed to have been done by us.
Dated this _____ day of ____________________ 20__
For ________________________________
(Signature)
(Name, Designation and Address)
Accepted
(Signature)
(Name, Title and Address of the Attorney)
Date:

Annexure-E: Undertaking
UNDERTAKING
It is certified that the information furnished here in and as per the document submitted is true and
correct and nothing has been concealed or tampered with. We have gone through all the conditions of
tender and are liable to any punitive action for furnishing false information / documents.
Dated this _____ day of ____________________ 20__
Signature
(Company Seal)
__________________
In the capacity of
Duly authorized to sign bids for and on behalf of:

Annexure-F: Affidavit
AFFIDAVIT
Integrity Pact
We _(Name of the bidder / supplier)_ being the first duly sworn on oath submit, that Mr. / Ms.
________ (if participating through agent / representative) is the agent / representative duly
authorized by _(Name of the bidder company)_ hereinafter called the Contractor to submit the
attached bid to the _(Name of the Procurer/Evaluator)_. Affiant further states that the said M/s
(Bidding Firm/Company Name) has not paid, given or donate or agreed to pay, given or donate to any
line officer or employee of the _(Name of the Procurer/Evaluator)_ any money or thing of value,
either directly or indirectly, for special consideration in the letting of the contract, or for giving undue
advantage to any of the bidder in the bidding and in the evaluation and selection of the bidder for
contract or for refraining from properly and thoroughly maintaining projects implementations,
reporting violation of the contract specification or other forms of non-compliance.
_________________
Signature & Stamp
Subscribed and sworn to me this ________ day of _____ 20__
______________________________________________________ Notary Public

Annexure-G: Bid Security Form

Bid SECURITY FORM
WHEREAS [Name and Address of the Contractor] (hereinafter called "the Contractor") has submitted
Tender against Tender Name (hereinafter called "the Tender") to the [Name and Address of the
Procurer] (hereinafter called "the Procurer") for the Total Tender Price of PKR (in figures
____________________) (in words ___________________________________).
AND WHEREAS [Name of the Bank] having registered office at [Address of the Bank] (hereinafter
called "the Guarantor") has agreed to give the Contractor a Guarantee;
THEREFORE the Guarantor hereby affirms to bind himself, his successors and his assigns to the
Procurer, for the sum of PKR (in figures ____________________) (in words
___________________________________) and undertakes to pay to the Procurer / Purchaser, upon
receipt of his written demand(s), any sum(s) as specified by him, not exceeding the above limit in
aggregate, without cavil / argument and without the Procurer having to substantiate / prove or to
show grounds / reasons for such claim(s), on the occurrence of any / all of the following conditions:
1. If the Contractor withdraws the Tender during the period of the Tender validity specified by the
Contractor on the Tender Form; or
2. If the Contractor does not accept the corrections of his Total Tender Price; or
3. If the Contractor, having been notified of the acceptance of the Tender by the Purchaser
during the period of the Tender validity, fails or refuses to furnish the Performance Security,
in accordance with the Tender Document.
Provided that the Procurer/ Purchaser shall specify the occurred condition(s) owing to which the said
sum is due to him.
Provided further that any demand(s) / claim(s) from the Purchaser shall reach the Guarantor within
thirty working days after the expiry of the Guarantee.
This guarantee shall remain valid up to ___________________ or until furnishing of the Performance
Security, whichever is later.
Date this ________________day of 2014.
GUARANTOR
Signature __________________
CNIC # __________________
Name __________________
Designation __________________
Address__________________

Annexure-H: Performance Security

PERFORMANCE SECURITY
Issuing Authority:
Date of Issuance:
Date of Expiry:
Claim Lodgment Date:
WHEREAS [Name and Address of the Contractor] (hereinafter called "the Contractor") has agreed to
supply the Services and render the Services against Tender Name (hereinafter called "the Contract")
for the Contract Value of PKR (in figures ____________________) (in words
___________________________________).
AND WHEREAS it has been stipulated in the Tender Document that the successful Contractor shall
furnish Performance Security, within fourteen (14) working days of the receipt of the Acceptance
Letter from the Purchaser, in the form of a Bank Guarantee, issued by a scheduled bank operating in
Pakistan, as per the format provided in the Tender Document to the Purchaser, for a sum equivalent
to Rs.____________________(to 5% of the total contract value for a period of three(3) years,) valid
from the date of issue until all obligations have been fulfilled in accordance with the Contract; AND
WHEREAS [Name of the Bank] having registered office at [Address of the Bank] (hereinafter called
"the Guarantor") has agreed to give the Contractor a Guarantee;
THEREFORE the Guarantor hereby affirms to bind himself, his successors and his assigns to the
Purchaser, for the sum of PKR (in figures ____________________) (in words
___________________________________) and undertakes to pay to the Purchaser, upon receipt of
his written demand(s), any sum(s) as specified by him, not exceeding the above limit in aggregate,
without cavil / argument and without the Purchaser having to substantiate / prove or to show grounds
/ reasons for such claim(s), on the occurrence of any / all of the following conditions:
1. If the Contractor commits a default under the Contract;
2. If the Contractor fails to fulfill any of the obligations under the Contract;
3. If the Contractor violates any of the provisions of the Contract.
Provided that the Purchaser shall specify the occurred condition(s) owing to which the said sum is
due to him.
Provided further that any demand(s) / claim(s) from the Purchaser shall reach the Guarantor within
thirty working days after the expiry of the Guarantee.
This guarantee shall remain valid up to ___________________ or all obligations have been fulfilled in
accordance with the Contract, whichever is later.
Date this ________________day of 2014.
GUARANTOR
Signature __________________
CNIC # __________________
Name __________________
Designation __________________
Address__________________
Annexure-I: Financial Capacity of the Bidder

Additionally, the following financial data form shall be filled out for the Bidder. The Purchaser
reserves the right to request additional information about the financial capacity of the Bidder. A
Bidder that fails to demonstrate through its financial records that it has the financial capacity to
perform the required Supply/Services may be disqualified.
Financial Information Historical information for the previous three years

(most recent to oldest in (PAK Rupees)
Year 1 Year 2 Year 3 (Year)
(Year) (Year)
Information from Balance Sheet:
(1) Total Assets (TA)
(2) Current Assets (CA)
(3) Total Liabilities (TL)
(4) Current Liabilities (CL)
Information from Income Statement:
(5) Total Revenue (TR)
(6) Profits before Taxes
(PBT)
Net Worth (1) – (3)
Current Ratio (2) / (4)
Provide information on current or past litigation or arbitration over the last three (3) years as shown
in the form below.
Litigation or arbitration in the last three (3) years: No: _____Yes:______ (See below)
Litigation and Arbitration During Last three (3) Years
Year Matter in Dispute Value of Award Against

Contractor in PAK
Rupees
_________________________
Authorized Signatures with Official

Seal

Annexure J: Service Level Agreement Format

DRAFT SERVICE LEVEL AGREEMENT (SLA)
SLA time period shall start after the expiry of warranty period
Scope:
The SLA describes target performance levels which the bidder shall aim to deliver for the Services
outlined in this RFP. It also lists the procedures for managing unavailability of Services, and associated
penalties which will be applied if bidder fails to deliver any service performance targets in accordance
with this Agreement.
Service Monitoring:
The concerned Department/Authority of the Bank of Punjab will set-up a service monitoring cell,
dedicated to monitoring service level compliance.
Successful bidder/BOP-CBS Service Provider must provide the mechanisms, data, online system, and
access rights through which personnel authorized by The Bank of Punjab will check Service Level
Compliance.
Service levels associated with various key aspects of the services, components, and operations
related to the BOP-CBS project, are defined below. In addition, an overall uptime of 99.9% is
expected from all components and services associated with BOP-CBS.
The Successful bidder will put in place a monitoring mechanism to monitor all components of the
Services. Successful bidder will give concerned The Bank of Punjab Authority, the access rights to view
online status and reports associated with the monitoring system.
The successful bidder must also make available a helpdesk and complaint management system with
access to authorized personnel of concerned department/Authority of the Bank of Punjab.
Fault levels
Category Definition Initial Response Resolution
Critical The system is unable to Within 15 minutes Within 90 minutes

be used for normal
business activity. There is
no viable workaround.
Downtime will lead to
financial loss.
Urgent There is a problem with a Within 1 hour Within 3 hours

part of the system which
impacts decision-making
and there is a likelihood
of financial loss.
High The efficiency of the Within 2 hours Within 12 hours

system users is being

impacted, but a viable

workaround exists.
Normal A fault with low impact Within 6 hours Within 3 days

and no possibility of
revenue loss. A viable
workaround exists.
Initial Response: Time taken by the successful bidder’s qualified representative to contact BOP, after
the problem is reported by the alert system.
Resolution: Time it takes to resolve the problem
Successful bidder must notify the fault to the Authority, via email, fax, and/or telephone, as soon as it
becomes aware of the fault, and must also keep the monitoring cell informed of progress towards
resolution in a timely manner.
Any fault that is not fixed within the stated resolution time will be escalated to the executive
management of the successful bidder, by the monitoring cell.
Faults will remain open until the issue is resolved. The call will be closed by BOP.
In case of breach of SLA parameters, penalties will apply depending upon the nature, severity, and
duration of the breach.
Minimum service levels to be maintained:
Service Parameter Service level Validation Penalty
1 Helpdesk Resolution of 99% Generated from If issue is note resolved

critical issues complaint with 90 minutes, penalty
management of Rs.100,000 per day will
system be charged.
2 Helpdesk Resolution of 80% Generated from If issue is note resolved

urgent issues complaint with 3 hours, penalty of
management Rs.50,000 per day per
system issue will be charged.
3 Helpdesk Resolution of high 80% Generated from If high issue is note

issues complaint resolved with 12 hours,
management penalty of Rs.10,000 per
system day per issue will be
charged.
4 Helpdesk Resolution of low 50% Generated from If low issue is note

issues complaint resolved with 3 days,
management penalty of Rs.1,000 per
system day per issue will be
charged.

Calculation of uptime:
[[Actual uptime + Scheduled downtime]/total number of hours in a month] * 100
Breach of SLA
In case the successful bidder does not meet the service levels mentioned in document and total
outstanding issues remain more than 100 for three (3) continuous months, it will be treated as a
breach of the Service Level Agreement. The following steps will be taken in such a case:
1. A show cause notice will be issued.

2. Successful bidder must respond to the notice within 3 working days
3. If concerned BOP Department/Authority is not satisfied with the reply, it may initiate contract
termination process.
Exclusions:
The service provider will be exempted from delays or slippages on SLA parameters arising out of delays
in execution due to delay in approval or review from BOP side. Any such delays will be notified in
writing.

Annexure K: Technical Evaluation Criteria

The Technical Evaluation Criteria is attached document “BOP-CBS Annexure-K” in Excel format. Vendor
has to fill this document. Points will be awarded against compliance of this sheet.
Annexure-L: Financial Cost/ Price Schedule
Financial Cost/ Price Schedule for 10 years is given in attached document “BOP-CBS Annexure-
L” in Excel format. All prices will be inclusive all taxes.

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Inception Report

PROCUREMENT OF CORE BANKING SYSTEM

THE BANK OF PUNJAB

The Bank of Punjab, Head Office

Phone: (+ 92) (423) (5783885), Fax: (+92) (42) (35783972)

Project Management Office , Bank of Punjab Page 2 of 52

32 Performance Security ............................................................................................................................... 23

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There are following components to be assumed by bidders:

Purchaser will evaluate received bids in the following order:

Applicability of Punjab Procurement Rules, 2014

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Technical Bid Opening Date / Time / Location

3.2 Mode of Advertisement(s)

3.3 Type of Open Competitive Bidding

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4 Bidding Details (Instructions to Bidders)

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TERMS AND CONDITIONS OF THE TENDER

5.2 “CBS” is Core Banking System

5.5 “Confirmation” means confirmation in writing.

5.7 “Contractor” means successful Bidder/Tenderer.

5.13 “SBD” means Standard Bidding Documents.

5.14 “SCC” means the Special Conditions of Contract.

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5.20 “GoPb” means Government of the Punjab

5.21 “Project Kick-off” means Contract signing date.

6 Headings and Titles

7.1.2 issued within reasonable time;

8.4 Bidder will provide following details:

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9 Overview and Objectives

9.1 Future Expansion Plans

BOP-CBS Solution Deployment and onsite technical support:

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12 Key Service-level parameters

13 Tender Eligibility/Qualification Criteria

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13.1.3 Has a registered office in the respective country of origin

15 Joint Venture / Consortium

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17 Clarification of the Tender Document

18 Amendment of the Tender Document

19 Preparation / Submission of Tender

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for each milestone leading to solution roll out.

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19.8.7 Technical Brochures / Literature

19.9 The Financial Proposal shall comprise the following:

Original Technical Tender for

[Name of the Procurer]

[Name of the Tenderer/Bidder]

Duplicate Technical Proposal for

[Name of the Procurer]

[Name of the Tenderer/Bidder]

Project Management Office , Bank of Punjab Page 15 of 52

Original Tender for

Signature Signature __