ON-PREMISE

HOTEL MANAGEMENT SOFTWARE

The Best Value for Money and Faster ROI
Table of Content

eZee FrontDesk Overview Our Clients

eZee FrontDesk Features 24/7 Live Support

Third Party Integration Company Statistics

Reports About eZee

User Wise Usage of the eZee FrontDesk Why eZee

Screenshots Our Team

Integrated Hospitality Solutions Contact Us

eZee FrontDesk
Overview
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eZee FrontDesk Features

Reservation Center Front-desk Operations Rates & Taxes

Invoice, Bills and Cashier

Yield Management Back office Operations
Center

Group Operations System Access Controls Alerts and Notifications

Housekeeping and Make the most out of

Analytics and Reporting
Maintenance Managerial Reports

Banquet and Event

Mobile App for Reports Laundry Management
Management

Minibar Management Employee Management

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Reservation Centre
Quick access combined with easy GUI,
What all do I get in Reservation Centre?
Reservation Centre makes carrying out
everyday reservation transactions • Intuitive & informative user interfaces
effortless. • Check data instantly to make quick and accurate decisions
• Easily control and update room rates
• Set separate rates for all business resources.
• Smooth and instant booking process

Apart from the obvious PMS features, how can I

manage/streamline operations with Reservation
Centre?

• Quick availability & reservation search

• Remove & update cancellation/no show bookings with one click
• Update booking inquiries/confirmation as well as hold reservation
• Keep a tab of guest preferences
• Manage extra services like pick up/drop off services
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FrontDesk Operations
What is included in the major functions of
Organizing all your basic and major front-desk front-desk Operations?
operation, the streamlined system with organic flow
There are 2 chief characteristics offered with this feature
process acts as the centre of hotel operations.

Check-In
Which further includes

• Swift check-in process

• Allotting room enriching occupancy levels
• Allot rooms as per guest preferences
• Suitable for day-use services for transit guest
• Easily organize meal plans selected by guest
• Upsurge guest relations with complimentary rooms
• Easily update guest information like

✓Guest's digital documents

✓Visa details for international guest
✓Registration cards & e-signature
✓Selected meal plans
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Check-Out
Including essential services such as

• Time based as well as 24 hours check-out service

• Ability to check-out at 0 balance
• Add late check-out fee
• Check-out point to add extra services to the bill
• Auto alert housekeeping upon check-out
• Swift check-out process
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Rates & Taxes How many type of rates are supported

in the system?
Create and define unlimited number of rates in the
Through eZee, you can set-
system for a flexible rate management resulting in
• Linear and non-linear rates
higher revenue.
• Allocated rates
• Seasonal rates which changes rates as per the season rush
• Contracted rates to change rates as per pre-defined contract
• Support exchange rate

Will your system help me with the tax

management?
Giving you more control, our system even calculates and
applies the taxes to the guest folio as per the
pre-configured setting.

How will that benefit me?

• Set up to 4 different types of taxes
• Take advantage of advanced tax management
• Charge taxes as per number of guests
• You can even configure taxes expected in future
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Revenue Management eZee's revenue management tool allows you to

build the perfect pricing strategy while keeping
an eye on your profit margins.

How will Revenue Management be

useful to my property?
• Upscale revenue with yield management
• Get a complete revenue breakdown
• Achieve maximum occupancy
• Benefit from the revenue forecast
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Back Office Operations eZee FrontDesk helps you perform

If it is called eZee FrontDesk, will I be able to manage various operations such as
the back office task?
• Night audit / Day close
We meant it when we say streamline all hotel
• Maintain daily miscellaneous sales and expenses
operations, along with frontdesk, eZee PMS allows you
• Maintain dedicated ledger accounts
to manage various back office operations as well.
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Invoice, Bills and When it comes to organizing your bills and invoices, here

Cashier Center is how eZee FrontDesk is helpful to you

• Offers various payment modes

• Multiple settlement options
• Manage and update advance payments
• Organize invoices
• Generate and updates bills to company
• Automatically route folios
• Option of splitting folios
• Supports multi-currency
• Manage cashier shifts
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Group Operations We receive a lot of group bookings, please explain me

the functions of group bookings in the system.
Booking a group of travelers is as easy as doing
an individual booking in eZee FrontDesk. Select The functionalities of group management
the rooms you want to allocate to the group and include
club them together under the group’s name.
• Group reservation
• Group check-in
• Group invoice
• Group payment
• Group identity with different colour
• Add / Remove transaction to group
• Group cancel / No-show
• Group check-out
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System Access Controls Below are few of the many processes that
are included in the system
At eZee, we completely understand the
•Offer access rights as per user role and user
importance of providing different access to
•hierarchy
users as per user hierarchy.
•Maintain audit trails and voids
•Maintain user activity log
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Alerts and Notifications Does eZee PMS provide any notification

system?

Yes, eZee FrontDesk offers the most comprehensive

notification alerts including

• Email notification for upcoming events

• Notifications for previous guests birthdays and
anniversaries
• Various type of housekeeping alerts
• Guest Interaction
• Administrative data
(Room Revenue, Occupancy, Payments, Taxes, etc.)
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Housekeeping and We run an extravagant housekeeping

Maintenance service and it gets very difficult to
manage all the process, can you help me
with that?
Running an efficient housekeeping team and running
operations without hiccups is no easy task but eZee
FrontDesk gives you a complete picture of
housekeeping operations.

Here's how
• Dedicated housekeeping view
• Housekeeping inventory management
• Tasks assignment & scheduling
• Inspection of all rooms
• Various alert notifications
• Manage out of order services
• Organize all maintenance activities
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Analytics and Reporting To name a few eZee PMS includes

Covers a wide range of detailed reports, eZee FrontDesk various reports for
offers deep insights into all aspects of hotel operations. • Marketing and analysis
• Bookings and reservations
• Audit and void operations
• Front office operations
• Tax & Discount
• Income, cash and accounts
• Departmental and managerial reports
 •Room Revenue - Complete revenue from all room sold
Make the most out of •Payments - All the payment accepted and executed by the hotel

Managerial Reports •Taxes - All the taxes collected, paid and due to the hotel
•Extra Charges - Revenue from all the extra services to the guest
•Rooms Statistics - Details about all room sold, rooms
Dedicated to the managers and hotel owners, the
booked, current occupancy, room rate, etc
managerial reports gives you a quick glance on the
property's current status along with detailed •Occupancy - Analysis about current occupancy rate,
analysis about total income, income source expected bookings and more
expenses and more helping to analyze profiting
•ADR - To indicate the average realized room rent per day
sources of income along with insights to guest
moment and guest behaviour. •RevPAR - To provide revenue earned per available room
•Business Source Analysis - Details about all revenue sources
Giving you further edge on user and hotel guests •Audit & Void - Indicating details on hotel's current audits
you can get various detailed reports.
and void orders
•Flash Report - At glance report on hotel's income and
expenditure
•Night Audit Report - Review of daily guest account transactions
•Room owner detail - Bifurcated reports based on room
owners and revenue
•Arrival/Departure report - Glance view of all upcoming
guest arrivals and departures
•City Ledger Register - Particularities about associated
corporate accounts
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Banquet and Event We organize various events at our property, can eZee
Management PMS help me manage that along with the hotel
operations?

Yes, we can do that and much more.

With eZee FrontDesk Banquet and Event

Management module, you get a dedicated view for
banquet management.

What are the functions that I can perform

with that?

• Function prospect
• Event menu management
• Catering management
• Buffet management
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Mobile App for Reports

Oh, that is fascinating, tell me what are the
eZee's Mobile App for reports sends summarized hotel reports that I can view from the App?
reports right to your tablet and smart-phone
eZee iReport includes reports of the current day,
period to date and year to date room revenue as well.
It also includes

• App dashboard
• Managerial reports
• Marketing & analysis reports
• Operation status reports
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Laundry Management The laundry management module

includes
Taking care of the minute details, eZee PMS also offers
laundry management for hotels offering laundry service. • Guest laundry management
• Hotel laundry management
• Laundry costing, billing and cashiering
• Laundry delivery
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Minibar Management Minibar management module includes

Apart from giving you complete control over the main
• Minibar inventory management
processes of your hotel, eZee PMS also gives you complete
• Billing and cashiering
control over small yet critical services like minibar
• Auditing and posting
management
• Breakage / Wastage
• Mobile minibar
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Employee Management Such as

Additionally, eZee's employee management will empower • Managing employee clock-in / clock-out
you with all the tools for better management of your team • Timesheet management
and employee related processes • Leave management
• Holiday management
• Employee profiling
• Shift management
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Third Party Hardware and Software Integration

With 400+ available integrations, our partnerships with top vendors most certainly exceeds more than any other solutions.

PABX- Allworx Avaya AdtranNetVanta Alcatel Altigen

Call Accounting Aristel AYC Ipcts BPL Cadcom Cisco
Interface Lg Ericsson Comdial Fujitsu Toshiba

Jenberg Inhova Btlock Digicard Great Wall

KeyCard Door
Lock Interface KABA Digilock Guli Door Philip Ving Card
lock s
MIWA Lock Co. Onity Door lock SafLock Sicurezza Solutions WEISER

GenSuite GAPS SMS Perfect Bulk SMS Nimbusit SMS Uptown

SMS SMS
RouteSms GSM/GPRS theSMSzone – ThrillEX
Solutions Limited Modem Multimedia
 Sierra ODC
Private Ltd.
Financial Peachtree Intuit Inc Mart SDN BHD Sage Software Inc
Accounting
Auto Count MIM systems
SDN BHD DSN BHD

Finger Print
Reader

2C2P ICICI Bank AirPay

AsiaPay Atlantic Bank Atom Authorize.Net Axis Bank

Credit Card Limited
Processing Bankart CardSave CitrusPay CIMBepayment CyberSource

BOSNIA BRIO_FIS_FM32

Fiscal Printer EFP RCH Group FP_2000_100TZ MetaLink SBR WebPOS Fiscal
Spa
Dzhies Group Ltd.
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Reports

Direct Billing
Back Office Room Report & Night Audit Reservation
Company

Marketing
Group Booking
Front Office & Audit & Void
Analysis
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User wise Usage of the eZee FrontDesk

● Co-ordinate between different departments heads with easy

access to departmental.
General
● Budget reports department wise showing the hotel’s overall
financial health for better decision-making and increase Manager
profitability.

● Glance into daily operations with multiple quick options such as stay
view, inventory view, etc.
Hotel Manager
● Check room status like reserved, checked-in, vacant, etc. with
distinctive colors for easy recognition and quick decisions.

● Generate Revenue per Available Room (RevPAR) report from the

system to build correct strategies.
Reservation
● Modify Yield Management module on basis of occupancy or Office Manager
RevPAR for maximizing hotel revenue.
 ● Assign designated duties to various staff and edit accordingly when
need arises.
Executive
Housekeeper ● Easily distinguish between various activities within the housekeeping for
efficient management of tasks and overall planning.

● Manage banquet bookings on hourly and daily basis while keeping

track of all the events.
Banquet/Event
● Set multiple types of seating arrangements, packages, and overall Manager
themes of different events.

● Run efficient laundry department by tracking guest’s laundry and

hotel laundry separately.
Laundry
Manager ● Configure laundry items, service, and daily linens, etc. in proper
coordination with housekeeping for overall efficiency.

● Manage various machine hardware, spare parts, etc. and keeps

track of repairs across different departments maintaining overall
health. Head of
● Assign specific tasks to staff members and set up high priority for Maintenance
immediate fix.
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Screenshots Report
Inventory
Stay View
Housekeeping
View
Dashboard
Room Layout
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Seamlessly Integrated Total Hospitality Solutions

Restaurant
Hotel Channel
Management
Manager
Software
eZee Centrix
eZee BurrP!

Online Hotel Customer Feedback

booking Engine System
eZee Reservation eZee iFeedback
 Other eZee Products

Online Hotel
Management Hotel Guest App
Software Appytect
eZee Absolute

Tablet Based HR & Payroll

Restaurant Menu Management
eZee iMenu Aruti
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Our Clients

Europe

Middle East
Asia

Africa

Americas

Oceania
Asia
Africa
Middle East
Europe
Americas
Oceania
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24 / 7 Live Support

On-site* / Online
Email Implementation

Live Chat Online Online Demo

Training
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Company Statistics

6000+ 1M 71000 90000 400 100+

Happy client Daily Users Of Rooms Integrations OTA
Transactions Software Managed Connections

140 150+ 174 14 105 10

Clients In Team Distributors Language Regional Support Years In
Countries Members Worldwide Supported Centres Industry
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About eZee
eZee Technosys is a complete IT solutions provider for the
hospitality industry, solutions whose sole purpose is to simplify MISSION
business processes for our clients and help their business grow.
Provide innovative products and
The dedicated teams at eZee cover product development, technical
services to our clients enabling them to
support, consulting and sales. When you deal with us, you are offer superior service to their guests in
the hospitality industry.
directly coming in touch with people with expertise in the
hospitality industry.

Our Core Values

VISION
Our vision is to become a world leader
Respect People Innovation in the hospitality industry recognized for
providing innovative consumer centric
products and services.

Integrity Clients Global

Teamwork
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Why eZee
Who are we and what we do?

International Standard Quality Hospitality Solutions

All integrated User-friendly Free trial

solutions system for testing

350+ third party Regular enhancements Multi-lingual and

integrations and customization Multi-currency solutions

Understand what makes eZee

150+ 100+ 10+ 6000+ 3A Top 2

Professionals Channel Years of Happy Rating by of Capterra for
at your partners experience Clients Crisil best hotel
service in the industry management software
 An excellent team that actually cares

24/7/365 Support Multiple Quick onboarding

that actually cares one-on-one trainings process

Instant, logical and 100+ regional Never stop

comprehensive responses language support centers innovating perspective

Great value for money

Most competent Quick return Pay only for No forced Easy

pricing in the on what you AMC subscriptions
industry investment use for cloud
products
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Our Team

Our Team
The force behind the success!
 Try Before you Buy!

Try eZee FrontDesk Free for

30 days

Start Your Trial Now

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Contact Us Regional Office-Malaysia

Head Office Address

eZee Technosys ( M ) Sdn. Bhd.
Address Kuala Lumpur, Malaysia.
eZee Technosys Pvt. Ltd.
D-113, International Trade Center, Majura Gate, Phone +6 016 229 3357, +6 016 229 3356
Surat Gujarat, India.
+6 03 9281 2216, +6 012 231 1194 (Office)
Pin Code: 395002

Fax +6 03 9281 2217

Contact
Sales Phone +91 97277 09911 Email [email protected]
Support Phone +91 99099 92262,
+91 90999 41866
USA Phone +1 510 764 1791

Regional Office-Goa
Email
[email protected] Address
[email protected] eZee Technosys Pvt. Ltd.
K-403, 4th Floor, Adwalpalkar Shelter,Nr. Kamat Classic IV,
Caranzalem Goa.India
WhatsApp +91 97277 09911 Pin Code: 4003002.

Phone +91 89757 54474, +91 73500 18089