UNIT 1

1. Before you read the passage, talk about these questions.

1. What do you say and do when you meet a friend?

- When I meet a friend, say “Hello” or “Hi” ask “How are you?”
2. Do people kiss when they greet in your country? What do you think of this?
- People in our country kiss each other on the cheeks during the Lunar New Year. But
i don't like it.
2. Listen and read this extract from an etiquette guide. Then, choose the correct answers. How
many customs are mentioned in the text?

1. Which is NOT a common way of greeting mentioned in the guide?

B. kissing each other’s hands

2. How does the guide suggest people react when they experience a new greeting?

B. be polite

3. What can you guess about people in Saudi Arabia?

C. They don’t typically bow when greeting.

3. Complete the word or phrase with the same meaning as the underlined part.

1. The manager said ‘I am happy to see you’.

- Pleased to meet you
2. Be polite when you meet and say hello to a client.
- Greet
3. Some people kiss on the side of the face.4
- Cheek
4. It was good to see and get to know you.
- Nice to meet you
4. Read the sentence pairs. Choose where the words best fit in the blanks.

1. Most nations have different customs for greeting strangers.

Japanese businessmen often bow to each other.

2. Some people don’t kiss unless they are in a romantic relationship.

Business people often shake hands when they come to an agreement.

3. Be Polite when meeting new people.

In America, a firm handshake shows a strong personality.

5. Listen to a conversation between a manager and his colleague. Mark the following statements
as true (T) or false (F).
 1. F _ The manager advises his colleague to bow.
2. T _ The manager advises his colleague to shake hands softly.
3. F _ The manager suggests shaking hands with Mr. Yakamoto.
6. Listen again and complete the conversation

Manager: When you meet Mr. Yakamoto, be 1 Polite very .He is very important client.
Colleague: It’s the Japanese 2 Custom to bow. Should I do that? Manager: No, you don’t
have to bow. Just say 3 Nice to meet you meet you’ and 4 Shake hand. Colleague: Okay.
Manager: But don’t make your handshake too 5 Firm. Japanese people usually have a soften
handshake. Colleague: And when he leaves? What then? Manager: Just say ‘It was 6
Pleasure meeting you’ and shake his hand again. Colleague: Okay, that’s fine.

7. With partner, act out the roles below, based on the dialogue from Task 6. Then switch
roles.

Student A: how can I help you?

Student B: can you give me advice about greeting with client?

Student A: of course, you have to be friendly and shake hands firmly. When

they leave just saying goodbye would be enough.

Student B: Thank you.

UNIT 1 LESSON B SMALL TALKS

1. Before you read the passage, talk about these questions.

1. What do you talk about with someone you don’t know well?
- I will talk about the weather.
2. What do you do when a conversation is going poorly?
- I will tell a funny joke or ask some questions.

2. Read this extract from a blog, then complete the table using information from the passage.

1. Talk about weather

2. Ask about what they do for a living and what their job
3. Discuss your own former jobs
4. Discuss your hometown and your education
5. Don’t talk about their religion age and marital status

3. Fill in the blanks with the correct words from the word bank.

1. Living
2. Involves
3. Don’t talk about
4. go out well
 4. Match the words (1-5) with the definitions (A-E)

1 __ small talk E. a subject for conversation or study

2 __weather C. the temperature, rain clouds and wind

3__topic A. a polite conversation about everyday things

4 __religion B. a belief or worship of a god or gods

5 __marital status D. the condition of either being married or single

5. Listen and read the blog extract.

Look for obvious cues as conversation jumping-off points and Avoid making judgments.

6. Listen to a conversation between a businessman and a colleague. Check ( ) the topics that are
suggested to talk about.

1. Age (T)
2. Work (T)
3. Religion (F)
4. Weather (T)
5. marital status (F)
6. education (F)

7. Listen again and complete the conversation.

Businessman: Sarah I have to make a phone call. Please make 1 Conversation with Mr. Jensen until I’m
free.

Colleague: But I don’t know him I have nothing to talk to him about.

Businessman: Just ask him what he does for a 2 Living.

Colleague: But I already know what his work 3 Is. After all he’s our consultant.

Businessman: Then why don’t you 4 Ask the weather?

Colleague: Its not a very interesting 5 Topic.

Businessman: Well I’m sure you’ll think of something. Just don’t bring up his 6 Religion.

Colleague: Good to know, thanks.

8. With a partner act out the roles below based on the dialogue from Task 7 then switch roles.

Colleague : Tom I have to make a phone call. Please make 1 Conversation with Mr. Andrei until I’m
free.

Businessman : But I don’t know him I have nothing to talk to him about.

Colleague : Just ask him what he does for a 2 Living.

Businessman : But I already know what his work 3 Is. After all he’s our consultant.
 Businessman: Then why don’t you 4 Ask the weather?

Colleague: Its not a very interesting 5 Topic.

Businessman: Well I’m sure you’ll think of something. Just don’t bring up his 6 Religion.

Colleague: Good to know, thanks.

9. Use the conversation Task 8 And the blog extract to fill out the email.

Dear Hangai

You said you wher worried about

makiing small talk in your new job

here are some ideas

Ask lots of question becouse not end up in akward silantse

Ask questions about what you do for living

You could always discuss your favourite sport

UNIT 1 LESSON C

1.Complete the sentences with the verbs from the box below in the present simple necessary changes

WORK START OPERATE SPECIALIZE BE HAVE

1. My company operates internet services.

2. Managers usually starts work at 8:30.
3. We work for an english department of the foreign language school , mongolian university of
science and technology.
4. She specializes or the school of business administration and humanities.
5. Freshmen students usually starts lessons at 7:40 a.m.
6. Their head office operates in the sukhbaatar district of ulaanbaaatar, mongolia.
7. This company specializes cellphone cervices.
8. This group have operates branches of all provinces in mongolia.
9. Our main competitors in songino khairkhan district of ulaanbaatar.
10. Our group have annual sales of $ 300 million.

2. Choose the right answer.

1. What do they specialize in?

2. Where is subsidiaries?
3. What time does she go to work?
4. Who did their father work for?
5. When is the freshmen students have lessons?
 6. What kind of products do your company produce ?
7. Who is your main competitor?

3. All these sentences are wrong. Correct the mistakes.

1. Imagine yourself as the conference.

2. Everyone understands your relationship with others.
3. People around the world greets differently.
4. People doesn’t kiss when they greet unless they are in romantic relationship.
5. Every nation has different customs for greeting strangers.
6. At the woman’s birthday party there were speakers.
7. Soccer league has speakers.
8. Ask the other people what they do for a living.
9. They are chatting with each other now.
10. The sophomore students are improving their English knowledge.

4. Rewrite the dialogue in the right order.

1. From Dornod. What do you do?

- What do you do in Dornod.
2. I’m a sales manager. I work for a company in Umno-gobi province, Mongolia.
- I work as sales manager in Umno‐gobi province, Mongolia.
3. I’m from Selenge province. What about you?
- Im from Selenge province. What about you.
4. Excuse me, sir. Is this seat free?
- Excuse me, is this seat free.

5. Nice to meet you. Where are you from?

- Nice to meat you. Where are you from.
6. Yes, it is. My name is Dorj.
- yes my name is dorj.

5. Tick the right answer.

1.Do you _______ insurance services?

____ provides

2. Our head office is in Ulaanbaatar, Mongolia , but we _______ in many

different countries.

______ specialize i

3.We are a quite small company. We only have 15 ______ .

____ employers

4. What other ______ does the company make?

_____ products
 5. ______ any of the employees of your company work at weekends?

_____ Does

6. What do you _______ ? I’m a sales manager.

______ do

6. Fill in the blank with the best response.

1. If the executives don’t come in the next 10 minutes , we ______ the

meeting without them.

d. starts

2. At the end of semester 6 students can ______ directly to the junior

classes.

a. promote

3. Our distributor _______ when the product delivery is reached to us.

d. is calling

4. I’m thinking about your proposal , however, we ______ it now.

c. are not accepting

5. An accountant _______ your project at the moment.

b. reviews

7. Underline the correct form of the verbs.

1. The number of unemployed people is not decreasing/doesn’t decrease.

2. This semester we study/are studying English for business and management.

3. Mrs. Tuya teaches/is teaching the presentation skill to the junior students .

4. Khaliun is working/ works for the customer service department.

5. Students exercise/ are exercising three times a week.

8. Cross out the unnecessary word.

1. I am writing to confirm the plan of for tomorrow morning’s presentation.

2. Bowing seem strange to someone in the Middle of East.

3. The manager said “ I am happy to see to you”.

4. Be polite to when you meet and say hello to a client.

5. It was good to see and so get to know you.

 6. Business people often and shake hands when they come to an agreement.

7. The manager advises his to colleague to bow.

8. To make a conversation flow, it’s better to ask from questions.

9. Marital status is the condition of either being of married or single.

10. The weather is about the temperature, rain, and clouds and wind.

Exercise 9. Translate the sentences from Mongolian into English.

1. Монгол хүмүүс мэндлэхдээ гар барьж мэндэлдэг, харин Япон хүмүүс бөхийж
мэндэлдэг.
o Mongolians greet with a handshake, while Japanese greet with a bow.
2. Яриаг амжилттай үргэлжлүүлэхийн тулд асуулт асуух хэрэгтэй.
o You need to ask questions to continue the conversation successfully.
3. Анх уулзаж буй хүнээс шашин шүтлэг, гэрлэлтийн талаар асуух нь бүдүүлэг юм.
o It is rude to ask someone you meet for the first time about religion or marriage.
4. Чи сайн мэдэхгүй хүнтэй уулзвал юу асуух вэ?
o What would you ask if you met someone you didn't know well?
5. Чи Доржтой ямар харилцаатай байдаг вэ?
o What is your relationship with Dorj?
6. Чи хаана сурдаг вэ?
o Where do you study?
7. Энэ хичээлийн жилд чи ямар хичээл судалж байна вэ?
o What are you studying this school year?
8. Оюутнууд юу хийж байна вэ?
o What are the students doing?
9. Чиний хичээл хэзээ эхэлдэг вэ?
o When does your class start?
10. Танай групп хэдэн охин компанитай вэ?
o How many subsidiaries does your group have?