Amazon Connect Ebook Financial
Amazon Connect Ebook Financial
Amazon Connect Ebook Financial
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Why did we build
Amazon Connect?
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How can Amazon Connect support Financial Services?
Transform contact centers from transactional channels into Enable real-time event processing and workflow triggers to drive preferred
growth channels behaviors across contact center representatives
Improve customer experiences to build brand loyalty and Capture and identify signals to generate greater customer intimacy
reduce churn
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It’s a matter of speed, agility, and meeting customers’
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re:Invent 2017
Why Capital One chose Amazon Connect
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Intuit, a financial and tax preparation software company,
needed to move beyond the expensive up front investments and
infrastructure management challenges that its legacy customer
contact solution imposed. Intuit chose Amazon Connect for its
agile, scalable, and flexible contact center platform.
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Key features of Amazon Connect
It takes only minutes to set up an Amazon Connect contact center. Through the AWS Management
Console, users can easily configure a contact center using a self-service graphical interface.
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Key features of Amazon Connect
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Benefits of using Amazon Connect
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Benefits of using Amazon Connect
Open platform
Common Amazon Connect integrations include:
Amazon Connect is an open platform, which allows integrations with AWS
services as well as third-party systems such as CRM solutions and anti-fraud
software. For example, Amazon S3 can store call recordings, which Amazon
Transcribe can convert to text based on channels. Amazon Comprehend Messaging and unified
can then run sentiment analysis of the transcripts. AWS analytics services communications
such as Amazon Athena can analyze contact data in seconds, using standard
SQL queries. And AWS Lambda serverless technology can serve to trigger
workflows and provide task-based prompts to help customer service Mapping and location
representatives adapt to customer needs. Sales and service (CRM) services
Financial institutions can also work with AWS Consulting Partners and
Technology Partners as they leverage Amazon Connect—organizations such
as Aria Solutions, Deloitte, VoiceBase, and ServiceNow are transforming
contact centers with many AWS customers today.
Workforce management
Speech analytics and and optimization
sentiment analysis (WFM/WFO)
Fraud detection
Amazon S3 Amazon Comprehend Amazon Transcribe Amazon Athena AWS Lamda
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Get started with
Amazon Connect
Amazon Connect is self-service so financial institutions can try before they buy. Simply log
Amazon Connect currently
in to the AWS Management Console and set up an Amazon Connect instance. Amazon supports the following
Connect is also part of the AWS Free Tier. Visit the Amazon Connect pricing website to learn
about the free trial, and read more about how to set up Amazon Connect in the user guide. eight languages:
Amazon Connect is certified as Payment Card Industry Data Security Standard (PCI DSS)
compliant. Customers who use AWS products and services to store, process, or transmit English Brazilian German
cardholder data can rely on AWS technology infrastructure as they manage their own PCI DSS Spanish Portuguese Simplified Chinese
compliance certification.
French Korean Japanese
Every organization’s contact center solution will ultimately depend on its specific customers,
its existing capabilities, and its existing technology environment. To discuss Amazon Connect in
detail, or to ask questions, don’t hesitate to reach out to your AWS account manager. Users see a localized view when accessing the Amazon Connect
management console and Amazon Connect contact center instances.
For additional materials, including Amazon Connect demo videos, please visit
https://aws.amazon.com/connect/
Or visit the Amazon Connect Frequently Asked Questions page to learn more:
https://aws.amazon.com/connect/faqs/
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