Cisco Collaboration Flex Plan Meeting

Cisco Webex Public Datasheet
Cisco Collaboration
Flex Plan Meetings –
Enterprise Agreement,
Named User, and
Active User
© 2021 Cisco and/or its affiliates. All rights reserved.

Cisco Webex Public Datasheet 2
Contents
03 Cisco Collaboration Flex Plan
05 Enterprise Agreement buying model description
06 Enterprise Agreement Features and benefits
16 Named User buying model description
16 Named User Features and benefits
27 Active User buying model description
27 Active User Features and benefits
37 Active User True Forward
37 Technical support and customer success services
37 On-premises licensing and software delivery
37 Ordering Information
37 Entry-level Webex service
38 Cisco environmental sustainability
38 Cisco Capital

Cisco Collaboration Flex Plan

Cisco Collaboration Flex Plan Meetings Datasheet for Enterprise Agreement, Named User and
Active User buying models.
Cisco® Collaboration Flex Plan gives you access to Cisco’s collaboration products, allowing you to
mix and match buying models and deployment models in a single subscription depending on your
buying needs. One subscription covers entitlement and technical support for: (a) the cloud services
Webex® Meetings, Webex Calling, Webex Calling for SP, and Webex App and (b) the software
Cisco Unified Communications Manager and Cisco Meeting Server.
Buying models
In your subscription order, you will designate a buying buying models for Meetings and Calling, but you may not
model for a meetings solution (“Meetings”) and/ have more than one buying model for either solution at
or calling solution (“Calling”), which determines your any point. During your subscription, You also have the
payment obligations. If you exceed the capacity count flexibility to change your buying model from: (a) Named
limits associated with the buying model in your order, User to Active User or Enterprise Agreement or (b)
you will be obligated to pay your Partner (or Cisco if Active User to Enterprise Agreement. Table 1 shows the
purchasing direct from Cisco) for such excess use. There Collaboration Flex Plan buying models and the availability
are three buying models available: Enterprise Agreement, of Meetings and Calling within each buying model.
Active User, and Named User. You can choose different

Table 1. Availability of Meetings and Calling by buying model
ENTERPRISE AGREEMENT ACTIVE USER NAMED USER
Meetings x x x
Calling x x
Deployment models
You will choose a software deployment model for each of your users. For each user with a Meetings entitlement,
you will designate one of the following two deployment models: hosted in Webex cloud or deployed on your own
premises. For each user with a Calling entitlement, you will designate one of the following three deployment models:
hosted in Webex cloud, deployed on your own premises, or hosted through a Partner’s hosted services. Note that
when you choose an on-premises or partner-hosted deployment, you will also receive the cloud service Webex App.
You have the flexibility to transition from on-premises or partner-hosted to a cloud deployment and vice versa. The
deployment model you choose for a user determines their software entitlement, as illustrated in Table 2 below. See
the Features and Benefits section of this Data Sheet for more information regarding the deployment options for Cisco
Collaboration Flex Plan Meetings.
Table 2. Meetings and Calling entitlements by deployment model
CLOUD ON-PREMISES PARTNER HOSTED
Meetings Webex Meetings Cisco Meeting Server N/A‡

and and
Webex Messaging Webex Messaging
(Cloud Service)
Calling Webex Calling, Webex Cisco Unified Hosted Collaboration

Calling (formerly Cisco Communications Solution (CUCM
Spark Call), UCM Manager (“CUCM”) hosted by a partner)
Cloud Calling OR and and
Webex Messaging Webex Messaging
Webex Calling for SP (Cloud Service) (Cloud Service)
and
Webex Messaging
‡A partner-hosted option is not available under Meetings.

Enterprise Agreement buying model description

The Enterprise Agreement buying model is governed True Forward
by the Cisco Enterprise Agreement Program Terms
(“Program Terms”), which are provided to you and A “True Forward” is an adjustment process that
require your acknowledgment when you place an order reconciles fees that you owe when your quantity of
for Cisco Collaboration Flex Plan Meetings-Enterprise provisioned Knowledge Workers exceeds your Growth
Agreement. In accordance with the Program Terms, you Allowance. If a True Forward is required, Cisco will
must complete an End User Information Form (“EUIF”), generate a bill as part of the annual True Forward
which serves as the basis for your price quote. event in order to align your payment obligation to your
use. Under the Program Terms, the True Forward is
Minimum purchase assessed in the billing year after you exceed the Growth
Allowance. If you are assessed a True Forward one
Your EUIF must reflect the greater of: (a) your enterprise- year and you no longer exceed the Growth Allowance,
wide Knowledge Worker count and b) 250 Knowledge you will not be assessed a True Forward the following
Workers. “Knowledge Workers” means your employees year. You may not decrease the Knowledge Workers in
and contractors that use computing or communications your EUIF at any point during your subscription. Please
devices capable of running Webex Messaging, Cisco see your purchase agreement for additional details
Unified Communications Manager, or Cisco Meeting about the True Forward process, including billing. Upon
Server as part of their job duties performed on your reasonable request, you may need to verify the number
behalf. Your Knowledge Worker count also includes of software licenses that you have installed, accessed,
the employees of any affiliated corporate entity that deployed, or activated. Cisco or your Partner will handle
is included in your initial subscription order. Your the True Forward calculation and any additional billing
Knowledge Workers receive unique accounts that required Your responsibilities related to True Forward
must not be shared or used by anyone other than the overages are tied directly to your payment obligations,
designated Knowledge Worker. A Knowledge Worker’s and accordingly any lapse in carrying out those
account must not be transferred to another person, responsibilities can result in an interruption of services.
except upon: (a) termination of the Knowledge Worker’s
employment or (b) with Cisco’s prior written approval. If you modify your order by choosing a different buying
model within Cisco Collaboration Flex Plan, you may
Growth be required to pay any True Forward fees incurred in
connection with your current buying model before you
You may access the Cisco software and cloud services are able to switch to a new buying model.
by up to 120% of the Knowledge Workers identified
in your EUIF (“Growth Allowance”) without incurring
additional fees.

Enterprise Agreement Features and benefits

When you choose Cisco Collaboration Flex Plan Meetings- Enterprise Agreement, you receive entitlements to a
bundle of meeting features. Table 3 describes the included features and the availability of each feature to users with
a cloud versus an on-premises deployment model. Table 4 describes the add-on features that can be purchased on
top of your subscription and the availability of each add-on feature based on the designated deployment model.
Table 3. Included features and deployment model availability
DEPLOYMENT MODEL AVAILABLE

INCLUDED FEATURE BENEFIT
CLOUD ON-PREMISES
Webex Meetings The following video and web conferencing x

suite solutions are included:
Webex Meetings with capacity of 1000

attendees per session
Webex Training with capacity of 1000 attendees

per session
Webex Events with capacity of 1000 attendees

per session
Webex Support with capacity of 5 attendees

per session
Branded microsite included.
For supported languages, visit this site.
Webex meetings Ability to Host or join Webex Meetings natively x

from Webex App with common meeting
experiences and controls no matter how
participants join.
Note: calendar service must be enabled.
Content Unlimited storage is provided up to 1 year. x

management Deletion occurs a year from the recording
creation date, and on a go forward basis, all
storage in arrears deleted.


CLOUD ON-PREMISES
Pro Pack for With Pro Pack for Control Hub, administrators x
Control Hub can provision, manage, and analyze the
entire Webex experience. Pro Pack delivers
additional levels of security controls, compliance
management, and business insights to meet
the needs of customers who are looking for
advanced capabilities.
Webex Each Knowledge Worker has unlimited access x

Conferencing to VoIP. Webex VoIP capabilities may not be
available to participants in certain countries.
Audio (Voice
Refer to the “Important Information Regarding
over IP [VoIP])
Audio Services” section of the Webex Audio
Offering data sheet for more details.

Conferencing to global toll call-in services. Local toll call-
in number(s) are provided for participants in
Audio (Toll Dial-
covered countries to join a Webex meeting.
In Audio)
Refer to Webex Audio Offering data sheet (Table
2) for a list of covered countries.
Or
Or
Cloud
Connected Under the Cloud Connected Audio Service
Provider (CCA SP User) Audio option, a service
Audio Service
provider partner peers with Cisco and provides
Provider User
the transport and access (phone numbers) to a
customer, while Cisco provides audio bridging.
The service provider partner also provides
lifecycle support, that is, day-0, day-1, and day-
2 support.


CLOUD ON-PREMISES
Audio Broadcast Audio Broadcast is an ideal solution for x

environments where there are a low number
of active speakers and a very large number of
listeners who wish to participate in a principally
listen only mode.
Based on the Webex Multi-Media Platform

(MMP), Audio Broadcast is seamlessly
interwoven into the Webex meeting experience
with hosts able to monitor the number of active
Audio Broadcast attendees in real time. The
Audio Broadcast client starts automatically
for attendees and hosts are able to promote
individual attendees to full speaking privileges
at any time during the meeting. Attendee
promotion is provided by presenting PSTN
dial in information to promoted attendees. The
promoted attendees then become full speaking
attendees.
Cisco Meeting Cisco Meeting Server provides a consistent x

Server one-meeting experience for every meeting
attendee, as well as open interoperability, all
based on a highly scalable software architecture
supporting business-quality meetings from
mobile through immersive via audio, video, and
web. The software has two major elements:
the server software and an extension of
the server in the form of an app/client that
Knowledge Workers use to access and control
their meetings. Cisco Meeting Server supports
standards-based video endpoints, including
the Cisco portfolio of telepresence endpoints
as well as third-party solutions such as Skype
for Business. It includes Personal Multiparty
(PMP) and Shared Multiparty (SMP) licenses,
Multibrand license, and Recording port licenses.


CLOUD ON-PREMISES
Enhanced Secure, all-in-one team collaboration from x x

messaging in Webex. Webex messaging is an app for
continuous teamwork. Move work forward
the Webex App
in secure workspaces where everyone can
contribute anytime with messaging, file sharing,
white boarding, video meetings, calling,
and more.
Webex Assistant Webex Assistant for Webex Meetings interacts x

with you to help with note taking, action items,
reminders, closed captioning, and more, all
controlled by voice command.
Slido (Polling) Slido provides audience engagement x

technology to deliver interactive and inclusive
experiences for all participants in person or
virtual. A diverse set of polling options and Q&A
features by Slido is now integrated in Webex.
Webex Pools 20GB of file storage per Knowledge x x

messaging file Worker.
storage
Cloud device The cloud device registration provides the x x

registration ability to register Cisco video devices purchased
upfront to the Webex cloud, with no need for
on-premises infrastructure.


CLOUD ON-PREMISES
Cisco TelePresence Management Suite provides x x

TelePresence complete control, management, and scheduling
capabilities of telepresence conferencing and
Management
media services infrastructure and endpoints.
Suite
Includes Base software license, 250 System
Management licenses, and API Integration
licenses.
Hybrid Services Integrate your existing IT assets with Webex to x x

provide a single, integrated experience. Hybrid
Services are Call Service, Calendar Service,
Directory Service, Video Mesh, and Data
Security Service.
Webex Edge Webex Edge Audio is suitable for customers x

Audio who have a cloud meetings solution coupled
with an on-premises calling solution. It provides
an on-net path (VoIP) for participants to join
meetings from their existing IP phones with
no change in behavior or training required.
Webex Edge Audio supports all Cisco unified
communications solutions, providing high quality
audio (wideband codec) and cost savings by
bypassing PSTN.

Table 4. Add-on features and deployment model availability

ADD-ON FEATURE BENEFIT
CLOUD ON-PREMISES
Webex Additional file storage in addition to the pooled x x

messaging 1TB 20GB of file storage per Knowledge Worker
in the standard offer. Purchased in unitary
file storage
increments.
Cisco Care Cisco Care is a digital customer support solution x

for help desks and small teams. Cisco Care
offers chat and callback services and enables
connected digital experiences by supporting
customer care teams who want to deliver
contextual, continuous, and capability-rich
customer journeys. Cisco Care K1 is offered on
a per-Knowledge Worker basis as purchased.
Cisco Meeting Ability to create and use custom layouts for x

Server (CMS) Cisco Meeting Server (CMS) meetings
meetings
customization
Shared Additional Shared Multiparty (SMP) licenses x

Multiparty (SMP) for Cisco Meeting Server (CMS). Flex includes
one Shared Multiparty (SMP) for every 250 KW,
licenses
Purchase additional SMP licenses for CMS as
required.


CLOUD ON-PREMISES
The following audio Add-ons are available only for Webex Conferencing Audio (not Cloud Connected Audio)

Conferencing to global toll call-in plus bridge country
callback services. Local toll call-in number(s)
Audio (Bridge
are provided for participants to join a Webex
Country
meeting. Bridge Country Callback Audio allows
Callback Audio)* participants in the bridge country to join a
Webex meeting by having the meeting call
them at the number they specify once they’ve
joined over the web. Bridge Country Callback
Audio is available only to participants in certain
countries. Refer to the “Important Information
Regarding Audio Services” section of the Webex
Audio Offering data sheet for a list of covered
countries.

Conferencing to global toll call-in plus bridge country callback
and bridge country toll free services. Local toll
Audio (Bridge
call-in number(s) are provided for participants to
Country
join a Webex meeting. Bridge Country Callback
Callback+ Toll Audio allows participants in the bridge country
Free Audio) for to join a Webex meeting by having the meeting
US and Canada* call them at the number they specify once
they’ve joined over the web. Bridge Country
Toll Free Audio provides participants Toll Free
call-in number(s) to join the Webex meeting.
Bridge Country Callback + Toll Free Audio is
available only to participants in United States
and Canada. Refer to the “Important Information
countries.


CLOUD ON-PREMISES
Webex Each Knowledge Worker has unlimited access to x

Conferencing global toll call-in plus global callback. Local toll
call-in number(s) are provided for participants
Audio (Global
joining a Webex meeting. Global Callback Audio
Callback Audio)*
allows participants in covered countries to join a
Webex meeting by having the meeting call them
at the number they specify once they’ve joined
over the web. Refer to Webex Audio Offering data
sheet (Table 3) for a list of covered countries.
Webex Audio The following Webex Audio services are x

(Per- Minute)* available for purchase on a per-minute basis:
• Bridge country toll-free call-in:**

Toll-free call-in number(s) are provided for
participants in the bridge country to join a
Webex meeting.
• Bridge country callback:** Allows
participants in the bridge country to join
a Webex meeting by having the meeting
call them at the number they specify once
they’ve joined over the web.
• Global toll-free call-in: Toll-free call-in
number(s) are provided for participants in
Refer to Webex Audio data sheet for a list of
covered countries.
• Global Premium toll call-in: Local toll call-in
covered countries.
• Global callback: Allows participants in
covered countries to join a Webex meeting
by having the meeting call them at the
number they specify once they’ve joined
over the web. Refer to Webex Audio data
sheet for a list of covered countries.


CLOUD ON-PREMISES
**Per-minute bridge country audio services are

available only to participants in certain countries.
Offering data sheet for more details.
Each of the above services can be included

in or excluded from the order and subsequent
site provisioning. All included services will be
made available to all site Knowledge Worker
by default, and Knowledge Worker-level
entitlements can be selectively modified using
site administration tools.
You will be required to choose one of the

following billing models with your order:
Uncommitted billing: Invoiced monthly in

arrears, based on actual usage over the billing
period. Per-use fees are subject to change. The
subscriber will be charged at the applicable rate
in effect at the time the service is used.
Committed billing: Invoiced monthly in advance

for the duration of the audio service subscription
term, based on a monthly committed dollar
amount (minimum of $226 per month). Usage
in excess of committed amounts is invoiced
monthly in arrears at the discounted rate.
Committed amounts that are not used by the
subscriber during the month may not be carried
forward into the next month.


CLOUD ON-PREMISES
Webex Edge Webex Edge Connect suitable for customers x

Connect who have a cloud meetings solution coupled
a dedicated, managed, QoS enabled IP link from
the customer’s premises to the Webex cloud
through direct peering, leading to better and
faster Webex meetings powered by the Webex
Backbone. The direct connection provides
enhanced meeting quality with consistent
network performance and added security. It
is recommended that customers who deploy
Webex Edge Audio purchase Webex Edge
Connect to experience premium meeting quality
and significant cost savings by combining audio
and internet bandwidth.
Extended Extended Security Pack bundle will include x x

Security Pack full functionality Cisco Cloudlock for Data
Loss Prevention and anti-malware scanning
for all Webex files. This add-on Flex pack will
provide Collaboration Administrators agility
and the ability to securely deploy Webex in
their enterprises by addressing all Infosec
concerns in a tightly integrated solution without
procurement and deployment hurdles of buying
multiple products.
*Only one Cisco Webex Audio service can be purchased as an add-on to your Cisco Collaboration Flex Plan Meetings subscription.

Named User buying model description

Under the Named User buying model, your payment obligation is based on the number of Named Users in your order,
regardless of usage.
A “Named User” is an Employee given access to the Cisco software and cloud services. Your Named Users receive
unique accounts that must not be shared or used by anyone other than the designated Employee. A Named User’s
account must not be transferred to another person, except upon: (a) termination of the Named User’s employment or
(b) with Cisco’s prior written approval. If you want to purchase more Named Users, work with Cisco or your Partner to
modify your order.
“Employees” are your full- and part-time employees. Employees may include employees of an affiliate or contractor,
provided: (a) you are solely responsible for the acts and omissions of any such employee, (b) the employee uses the
Cisco software and cloud services exclusively for your benefit, (c) you do not charge for use of the Cisco software
and cloud services, and (d) you are responsible for all fees incurred by the employee.
Named User Features and benefits

When you choose Cisco Collaboration Flex Plan Meetings – Named User, you receive entitlements to a bundle of
meeting features. Table 5 describes the included features and the availability of each feature to users with a cloud
versus an on-premises deployment model. Table 6 describes the add-on features that can be purchased on top of
your subscription and the availability of each add-on feature based on the designated deployment model.
When you designate a user for a cloud deployment, you must also choose one of the following meetings cloud
services: (a) Webex Meetings suite or (b) any combination of Webex Meetings, Webex Training, Webex Events,
and Webex Support. Webex Events 3,000 is only offered standalone and cannot be purchased under the same
subscription with another meetings cloud service. See Table 1 below for more information.


CLOUD ON-PREMISES

Webex Meetings service with capacity of 1000

attendees per session.
Webex Training service with capacity of 1000

Webex Events service with capacity of 1000

Webex Support service with capacity of 5

Webex Meetings suite includes Webex

Meetings, Webex Training, Webex Events, and
Webex Support in a single bundle.
You must also choose a specific meetings

service for each user: either the entire Webex
Meetings suite or any combination of Webex
Meetings, Webex Training, Webex Events, and
Webex Support. You cannot select this option in
combination with Webex Events 3,000 below.


CLOUD ON-PREMISES
Webex Events Webex Events service with capacity of 3,000 x

3,000 attendees per session. Webex Events helps you
expand your company meetings and corporate
events with real-time online events and
webinars to reach more attendees, reduce travel
costs, and boost attendance.
Audio Broadcast and VOIP are included.
You cannot select this option in combination

with Webex Meetings suite or Webex Meetings,
Webex Training, Webex Events, and Webex
Support under the same subscription.
Webex App Ability to Host or join Webex Meetings natively x

meetings† from the Webex App with common meeting
participants join.
Content Unlimited storage is provided up to 1 year. x

management Deletion occurs a year from the recording
creation date, and on a go forward basis, all
storage in arrears deleted
Webex Each Named User has unlimited access to VoIP. x

Conferencing Webex VoIP capabilities may not be available
to participants in certain countries. Refer to
Audio (Voice
the “Important Information Regarding Audio
over IP [VoIP])
Services” section of the Webex Audio Offering
data sheet for more details.


CLOUD ON-PREMISES
Webex Each Named User has unlimited access to global x

Conferencing toll call-in services. Local toll call-in number(s)
are provided for participants in covered
Audio (Toll Dial-
countries to join a Webex meeting. Refer to
in Audio)†
Table 2 in the Webex Audio Offering data sheet
for a list of covered countries.
Or
Or
Cisco Cloud
Connected Under the Cloud Connected Audio Service
Provider (CCA SP User) Audio option, a service
Audio Service
provider partner peers with Cisco and provides
Provider User†
the transport and access (phone numbers) to a
customer, while Cisco provides audio bridging.
The service provider partner also provides
lifecycle support, that is, day-0, day-1, and day-
2 support.

listen only mode.
Based on the Webex Multimedia Platform

(MMP), audio broadcast is seamlessly
audio broadcast attendees in real time. The
audio broadcast client starts automatically
for attendees, and hosts are able to promote
dial-in information to promoted attendees. The
attendees.


CLOUD ON-PREMISES

Server† one-meeting experience for every meeting
web. The software has two major elements: the
server software and an extension of the server
in the form of an app/client that Employees use
to access and control their meetings. Cisco
Meeting Server supports standards-based
video endpoints, including the Cisco portfolio of
telepresence endpoints as well as third-party
solutions such as Skype for Business. It includes
Personal Multiparty (PMP), and Recording port
licenses.

messaging in Webex. Webex is an app for continuous
teamwork. Move work forward in secure
the Webex App†
workspaces where everyone can contribute
anytime with messaging, file sharing, white
boarding, video meetings, calling, and more.




CLOUD ON-PREMISES
Webex Provides each Named User with 20 GB of file x x

messaging file storage through the Webex App.
storage†
Hybrid Services† Integrate your existing IT assets with Webex to x x

provide a single, integrated experience. Hybrid
Services are Call Service, Calendar Service,
Directory Service, Video Mesh, and Data
Security Service.
Cisco Cisco TelePresence Management Suite x x

TelePresence provides complete control, management,
and scheduling capabilities of telepresence
Management
conferencing and media services infrastructure
Suite†
and endpoints. Includes Base software license,
250 System Management licenses, and API
Integration licenses. Note, Cisco TelePresence
Management Suite is an included feature in on-
premises deployments and an add-on feature in
cloud deployments.

bypassing PSTN.


CLOUD ON-PREMISES
Webex Additional file storage space in excess of the x x

messaging 1 TB 20 GB provided per user with the core offer.
Purchased in unitary increments.
file storage†
Cloud device The cloud device registration provides the x x

registration† ability to register Cisco video devices purchased
on-premises infrastructure.
TelePresence TelePresence Room and Expressway Room x x

Room† enable call control for room-based immersive
and multipurpose Cisco TelePresence system
endpoints.
Control Hub† can provision, manage, and analyze the
Content management (unlimited NBR storage) is

included when you purchase Pro Pack.

meetings
customization


CLOUD ON-PREMISES
The following add-on features are available only for Webex conferencing audio (not Cloud Connected Audio).
Webex Audio Each Named User has unlimited access to x

(Bridge Country global toll call-in plus bridge country callback
services. Local toll call-in numbers are provided
Callback
for participants to join a Webex meeting. Bridge
Audio)†*
country callback audio allows participants in
the bridge country to join a Webex meeting by
having the meeting call them at the number
they specify after they’ve joined over the web.
Bridge country callback audio is available only
to participants in certain countries. Refer to
the “Important Information Regarding Audio
Services” section of the Webex audio offering
data sheet for a list of covered countries.
Webex Each Named User has unlimited access to global x

Conferencing toll call-in plus bridge country callback and
bridge country toll free services. Local toll call-in
Audio (Bridge
number(s) are provided for participants to join a
Country
Webex meeting. Bridge Country Callback Audio
Callback+ Toll allows participants in the bridge country to join a
Free Audio) for Webex meeting by having the meeting call them
US and Canada* at the number they specify once they’ve joined
over the web. Bridge Country Toll Free Audio
provides participants Toll Free call-in number(s)
to join the Webex meeting. Bridge Country
Callback + Toll Free Audio is available only to
participants in United States and Canada. Refer
to the “Important Information Regarding Audio
Services” section of the Webex Audio Offering


CLOUD ON-PREMISES
Webex Audio Each Employee has unlimited access to global x

(Global Callback toll call-in plus global callback. Local toll call-in
number(s) are provided for participants joining
Audio)†*
a Webex meeting. Global Callback Audio allows
participants in covered countries to join a Webex
meeting by having the meeting call them at the
number they specify once they’ve joined over
the web. Refer Webex Audio data sheet (Table
3) for a list of covered countries.
Webex Audio Each Employee has unlimited access to global x

(Global Callback toll call-in plus global callback. Local toll call-in
number(s) are provided for participants joining
Audio)†*
a Webex meeting. Global Callback Audio allows
participants in covered countries to join a
over the web. Refer to Webex Audio data sheet
(Table 3) for a list of covered countries.
Webex audio The following Webex audio services are x

(Per-minute)†* available for purchase on a per-minute basis:
• Bridge country toll-free call-in:** Toll-

free call-in number(s) are provided for
Webex meeting.
covered countries.


CLOUD ON-PREMISES

covered countries.

Audio Services” section of the Webex audio
offering data sheet for more details.
Each of the above services can be included in

or excluded from the order and subsequent site
provisioning. All included services will be made
available to all site Employees by default, and
Employee-level entitlements can be selectively
modified using site administration tools.

• Uncommitted billing: Invoiced monthly in

arrears, based on actual usage over the
billing period. Per-use fees are subject to
change. The subscriber will be charged at
the applicable rate in effect at the time the
service is used.
Committed billing: Invoiced monthly in advance

for the duration of the audio service subscription
term, based on a monthly committed dollar
amount (minimum of $226 per month). Usage
in excess of committed amounts is invoiced
monthly in arrears at the discounted rate.
Committed amounts that are not used by the
subscriber during the month may not be carried
forward into the next month.


CLOUD ON-PREMISES

a dedicated, managed, QoS enabled IP link
from the customer’s premises to the Webex
cloud through direct peering, leading to better
and faster Webex meetings powered by the
Cisco Webex Backbone. The direct connection
provides enhanced meeting quality with
consistent network performance and added
security. It is recommended that customers who
deploy Webex Edge Audio purchase Webex
Edge Connect to experience premium meeting
quality and significant cost savings by combining
audio and internet bandwidth.

multiple products.
*Note: Only one Webex Audio service can be purchased as an add-on to your Cisco Collaboration Flex Plan Meetings subscription.
† Denotes items not included with Webex Events 3,000.

Active User buying model description

When you subscribe to Meetings services via a Cisco Collaboration Flex Plan subscription, your services use will be
governed by the End User License Agreement and the Cisco Collaboration Flex Plan Offer Description available for
download here. In your subscription order, you designate a buying model and your payment obligation is based on the
number of Knowledge Workers that access the Cisco software and cloud services and that host at least one Meeting.
You will designate a deployment model (cloud or on-premises) for each Active User. If a Knowledge Worker hosts
a Webex Meeting and a Cisco Meeting Server Meeting they will be counted as two Active Users. Your Knowledge
Workers receive unique accounts that must not be shared or used by anyone other than the designated Knowledge
Worker. The Active User buying model allows you to purchase the full featured Meetings with minimum purchase
of the greater of the following: (a) 40 Knowledge Workers; (b) 15% of your Knowledge Workers; or (c) if you are
transferring from a Cisco active meetings subscription, the current number of paid active users under your meeting
subscription.
Active User Features and benefits

When you choose Cisco Collaboration Flex Plan Meetings - Active User you receive entitlements to a bundle of
meeting features. Table 7 describes the included features and the availability of each to users with a cloud versus
an on-premises deployment model. Table 8 describes the add-on features that can be purchased on top of your
subscription and the availability of each add-on feature based on the designated deployment model.

CLOUD ON-PREMISES

Webex Meetings with capacity of 1000

Webex Training with capacity of 1000 attendees

per session.
Webex Events with capacity of 1000 attendees

per session.
Webex Support with capacity of 5 attendees per

session.


CLOUD ON-PREMISES
Webex App Ability to Host or join Webex Meetings natively x

from the Webex App with common meeting
participants join.


Content Unlimited storage is provided up to 1 year from x

management the time of the effective date, and on a go
forward basis, all storage in arrears deleted.
Control Hub can provision, manage, and analyze the


CLOUD ON-PREMISES
Webex Audio Each Knowledge Worker has unlimited access x

(Voice over IP to VoIP. Webex VoIP capabilities may not be
available to participants in certain countries.
[VoIP])

(Toll Dial-In to global toll call-in services. Local toll call-
in number(s) are provided for participants in
Audio)
covered countries to join Webex Meetings. Refer
to Table 2 in the Webex Audio data sheet for a
Or
list of covered countries.
Cisco Cloud Or
Connected
Under the CCA Service Provider (CCA-SP
Audio- Service
User) Audio option, a service provider partner
Provider User peers with Cisco and provides the transport
and access (phone numbers) to a customer,
while Cisco provides audio bridging from the
Cisco Collaboration Cloud. The service provider
partner also provides lifecycle support, that is,
day-0, day-1, and day-2 support.


CLOUD ON-PREMISES

listen only mode.
Based on the Webex Multi-Media Platform

(MMP), Audio Broadcast is seamlessly
Audio Broadcast attendees in real time. The
Audio Broadcast client starts automatically
for attendees and hosts are able to promote
dial in information to promoted attendees. The
attendees.

Server one-meeting experience for every meeting
web. The software has two major elements:
the server software and an extension of
the server in the form of an app/client that
Knowledge Workers use to access and control
their meetings. Cisco Meeting Server supports
standards-based video endpoints, including
the Cisco portfolio of telepresence endpoints
as well as third-party solutions such as Skype
for Business. It includes Personal Multiparty
(PMP) and Shared Multiparty (SMP) licenses,
Multibrand license, and Recording port licenses.


CLOUD ON-PREMISES

messaging in Webex. Webex is an app for continuous
teamwork. Move work forward in secure
the Webex App
workspaces where everyone can contribute
anytime with messaging, file sharing, white
boarding, video meetings, calling, and more.
Webex Pools 20GB of file storage per Knowledge x x

messaging file Worker.
storage
Cloud device The cloud device registration provides the x

registration ability to register Cisco video devices purchased
on-premises infrastructure. 1 cloud device
registration per Knowledge Worker is included.
Cisco Cisco TelePresence Management Suite x x

TelePresence provides complete control, management,
and scheduling capabilities of telepresence
Management
conferencing and media services infrastructure
Suite
and endpoints. Includes Base software license,
250 System Management licenses, and API
Integration licenses. Note, Cisco TelePresence
Management Suite is only entitled for cloud
users when purchased in conjunction with on-
premises Calling.


CLOUD ON-PREMISES
Hybrid Services Integrate your existing IT assets with the Webex x x

App to provide a single, integrated experience.
Hybrid Services are Call Service, Calendar
Service, Directory Service, Video Mesh, and
Data Security Service.

bypassing PSTN.

CLOUD ON-PREMISES
Webex Additional per-Knowledge Worker file storage x x

messaging 1 TB space in excess of the 20 GB provided with the
core offer.
file storage

meetings
customization


CLOUD ON-PREMISES
The following audio Add-ons are available only for Webex Conferencing Audio (not Cloud Connected Audio)

(Bridge Country to global toll call-in plus bridge country
callback services. Local toll call-in number(s)
Callback Audio)*
are provided for participants to join a Webex
meeting. Bridge Country Callback Audio allows
over the web. Bridge Country Callback Audio is

Conferencing to global toll call-in plus bridge country callback
and bridge country toll free services. Local toll
Audio (Bridge
call-in number(s) are provided for participants to
Country
join a Webex meeting. Bridge Country Callback
Callback+ Toll Audio allows participants in the bridge country
Free Audio) for to join a Webex meeting by having the meeting
US and Canada* call them at the number they specify once
they’ve joined over the web. Bridge Country
Toll Free Audio provides participants Toll Free
call-in number(s) to join the Webex meeting.
Bridge Country Callback + Toll Free Audio is
available only to participants in United States
and Canada. Refer to the “Important Information
countries.


CLOUD ON-PREMISES
Webex Audio Each knowledge Worker has unlimited access to x

(Global Callback global toll call-in plus global callback. Local toll
call-in number(s) are provided for participants
Audio)*
joining a Webex meeting. Global Callback Audio
allows participants in covered countries to join a
over the web. Refer to Webex Audio data sheet
(Table 3) for a list of covered countries.
Webex Audio The following Webex Audio services are x

(Per- Minute)* available for purchase on a per-minute basis:
• Bridge country toll-free call-in:** Toll-

free call-in number(s) are provided for
Webex meeting.
covered countries.
covered countries.


CLOUD ON-PREMISES

Each of the above services can be included

in or excluded from the order and subsequent
site provisioning. All included services will be
made available to all site Knowledge Workers
by default, and Knowledge Worker-level
entitlements can be selectively modified using
site administration tools.

• Uncommitted billing: Invoiced monthly in

arrears, based on actual usage over the
billing period. Per-use fees are subject to
change. The subscriber will be charged at
the applicable rate in effect at the time the
service is used.
• Committed billing: Invoiced monthly in
advance for the duration of the audio service
subscription term, based on a monthly
committed dollar amount (minimum of $226
per month). Usage in excess of committed
amounts is invoiced monthly in arrears at the
discounted rate. Committed amounts that
are not used by the subscriber during the
month may not be carried forward into the
next month.


CLOUD ON-PREMISES

a dedicated, managed, QoS enabled IP link
from the customer’s premises to the Webex
cloud through direct peering, leading to better
and faster Webex meetings powered by the
Cisco Webex Backbone. The direct connection
provides enhanced meeting quality with
consistent network performance and added
security. It is recommended that customers who
deploy Webex Edge Audio purchase Webex
Edge Connect to experience premium meeting
quality and significant cost savings by combining
audio and internet bandwidth.

multiple products.
*Only one Cisco Webex Audio service can be purchased as an add-on to your Cisco Collaboration Flex Plan Meetings subscription.

Active User True Forward The on-premises software and license Product
Authorization Keys (“PAKs”) are available through the
The Active User True Forward occurs annually during links provided in the eDelivery email that will be sent to
each year of the subscription term on the Anniversary the email address(es) provided on the order. Instructions
Date. The Anniversary Date is based on the True Forward will be included on how to register the PAKs and install
Effective Date which is the start date of the True Forward the license.bin file.
applicable term on which the subscription first entered
With the exception of Cisco Meeting Server, your users
the Cisco Collaboration Plan Active User buying model.
designated for on-premises deployment will be able
The True Forward is determined per the “Average to access the software using the licenses and PAKs.
Active Users”, the average number of Active Users per In order to access Cisco Meeting Server, you will be
month in months nine (9), ten (10), and eleven (11) of required to complete the following additional steps. First,
the preceding year. For clarity, months nine (9), ten (10), download the initial bootable software image from the
and eleven (11) is an average count of three (3) 30- Cisco Software Download Center. Next, if you do not
day increments of unique Active Hosts (Rolling 90-day already have Cisco Meeting Server installed, purchase
Average) at the end of month eleven (11). SKU R-CMS-K9 ($0 US GPL) and you will receive the
required activation key. If additional licenses are needed,
Cisco Webex Control Hub (“Control Hub”) provides the you or your Partner can request more from Cisco’s
source of truth on all Active Host and Average Active licensing team.
Host values used in the True Forward.
Ordering Information
Technical support and
To place an order, contact your local Cisco Certified
customer success services Partner (“Partner”) or Cisco Sales agent. If you need
Cisco offers support services covering the areas of help finding a Partner in your area, use the Partner
problem resolution, customer success and adoption, Locator here. Your Partner or Cisco Sales agent can also
and designated support management in three service assist with any modifications to your subscription after
tiers: Basic, Enhanced, and Premium. Basic support is your initial order is placed.
included at no additional cost for the duration of your
subscription. For more information about the available Entry-level Webex service
technical support services, contact your partner or Cisco
If you elect not to renew your subscription, your Webex
sales agent.
account will be converted to an entry-level cloud
service. The free cloud service has fewer features
On-premises licensing and and differing usage limits than the paid cloud service.
software delivery Cisco may at any time change those features and limits
at our discretion and without notice. Cisco may also
On-premises licenses are delivered to you via your deactivate or delete your free account and any related
Smart Account. Your Partner is responsible for entering data if you exceed the 5 GB storage limit per user.
your Smart Account information at the time the
customer’s order is placed. Instructions for creating a
Smart Account can be found here.

Cisco environmental sustainability

Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations,
and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate
Social Responsibility (CSR) Report.
Reference links to information about key environmental sustainability topics (mentioned in the “Environment
Sustainability” section of the CSR Report) are provided in the following table:
SUSTAINABILITY TOPIC REFERENCE
Information on product material content laws and regulations Materials
Information on electronic waste laws and regulations, including WEEE compliance

products, batteries, and packaging
Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal
developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This
information is subject to change without notice.
Cisco Capital
Flexible payment solutions to help you achieve your objectives
Cisco Capital makes it easier to get the right technology to achieve your objectives, enable business transformation
and help you stay competitive. We can help you reduce the total cost of ownership, conserve capital, and accelerate
growth. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services
and complementary third-party equipment in easy, predictable payments. Learn more.
Date June 2021
C78-740390-09
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of
Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.
com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any other company. (1110R)

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Cisco Webex Public Datasheet

© 2021 Cisco and/or its affiliates. All rights reserved.

05 Enterprise Agreement buying model description

06 Enterprise Agreement Features and benefits

16 Named User buying model description

16 Named User Features and benefits

27 Active User buying model description

27 Active User Features and benefits

37 Active User True Forward

37 Technical support and customer success services

37 On-premises licensing and software delivery

37 Entry-level Webex service

38 Cisco environmental sustainability

© 2021 Cisco and/or its affiliates. All rights reserved.