Citizens Charter 2018

2018
2020
Republic of the Philippines
MUNICIPALITY OF CAPAS
Province of Tarlac
Citizen’s Charter
Mission – Vision Statement of Capas
Mission
In the promotion of the general well – being of our people, Capas
shall be consistent in providing efficient and effective services,
through the implementation of program, project, and activities,
where the greatest number of our people are gainfully employed.
Vision
Capas to be the Tourism and agro – industrial capital of Tarlac
with empowered and healthy citizenry in socially just and safe
community who lives in a sustainable and ecologically – balanced
environment with accessible and well planned infrastructure
under an investment friendly, progressive, and diverse economy,
governed by God – Fearing and responsive leadership.
Local Government Unit of Capas, Tarlac 1

Province of Tarlac
Citizen’s Charter
The Anti Red – Tape Act of 2007
T
he Anti Red-Tape Act of 2007 otherwise known as R.A 9485 mandates all LGUs to
formulate, implement and monitor a Citizen’s Charter with the objectives of
promoting integrity, accountability, proper management of public affairs and
public property as well as to establish effective practices aimed at the prevention
of graft and corruption in government.
It also advocates the promotion of good local governance through clear, transparent,
accountable and responsive public service delivery at lesser cost, the reduction of
vulnerability to graft and corruption, the provision of feedback mechanism from
stakeholders, as basis for assessing the performance of public servants and customer
satisfaction.
Embodied also in the Act, is the provision of equal service and treatment of stakeholders,
putting up of a complaint desk and the opportunity for people participation on service
improvement.
Through the Citizen’s Charter, the public will be informed as to the step by step procedure
for availing a particular service and the guaranteed performance level that the
stakeholders may expect for that service, including the person responsible for that
particular service.
The Citizen’s Charter is not new to LGUs, it started way back in the 90’s thru the
Civil Service Commission Program. “Mamamayan Muna Bago Mamaya Na” LGUs were
mandated to provide quality service to their clients. Service pledges were posted including
the people responsible and the processing time for the completion of the service hence,
awareness was then inculcated to service provides and the recipients of the service.
Likewise, the Department of Trade and Industry, thru the Internal Monitoring and
Control System, particularly the processing and issuance of business/Mayor’s permit has
created awareness and responsibility among the service providers.
R.A. 9485, Administrative Order No. 241, DILG Memo Circular No. 20008-164
and CSC Memo Circular No. 14, S 2008 becomes the driving force in crafting the Citizen
Charter.

Province of Tarlac
Citizen’s Charter
Mission – Vision Statement
Mission
Service delivery anchored on integrity, efficiency, sensitivity,
courtesy, impartiality and accountability.
Vision
 Stakeholders/Client Welfare and Satisfaction by:
 Providing quality service
 Demonstrating sensitivity, appropriate behavior and

professionalism.
 Ensuring productivity, competency and responsiveness.
 Observing the set performance standards in the delivery of

frontline services.

Province of Tarlac
Citizen’s Charter
OFFICE: MUNICIPAL CIVIL REGISTRAR
SERVICE: LATE REGISTRATION OF BIRTH, MARRIAGE AND DEATH CERTIFICATES AND/OR ADVANCE
ENDORSEMENT TO PSA MANILA.
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday during office hours from 8am to 5pm.
WHO MAY AVAIL OF THE SERVICE: Those who want to expedite the release of their documents from PSA
(NSO) Manila earlier than the normal processing time.
WHAT ARE THE REQUIREMENTS : PSA Negative Certification, Affidavit of Disinterested Witnesses and other
supporting documents.
Duration: 45 Minutes
DURATION OF
APPLICANT SERVICE ACTIVITIES
STEP PERSON IN CHARGE FEE FORM
/CLIENT PROVIDED (UNDER NOMAL
CIRCUMSTANCES)
Examine
Submit Negative
submitted Mary Antoniette D. Garay
Certification from Certificate
Documents (Admin Assistant IV) ₱150.00/
1 PSA and 15 minutes Jeam Paul L. Day of
and give Cert
documentary (Admin Aide II) Authenticity
Information
requirements.
sheet.
Print Mary Antoniette D. Garay
Fill out Info sheet Certificate
2 and Pay amount
Certificate
10 minutes
(Admin Assistant IV) ₱150.00/ of True
and Jeam Paul L. Day Cert
due. (Admin Aide II) Copy
attachments.
Receive and Mary Antoniette D. Garay
sign the (Admin Assistant IV)
Review and sign the document and Jeam Paul L. Day P 150.00
3 15 minutes Endorsement None
Document. issue (Admin Aide II) Fee
endorsement Jonathan B. Sangalang
letter. (Municipal Civil Registrar)
Release
requested
document and
Get the registered instruct client Mary Antoniette D. Garay Form 102
(Admin Assistant IV)
4 COLB/COM/COD to proceed to 5 minutes Jeam Paul L. Day None Form 97
and attachments. PSA for (Admin Aide II) Form 103
request of
Authenticated
Copy
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: REGISTRATION OF COURT ORDERS/DECREES
Schedule of Availability of Service: Monday to Friday during office hours from 8am to 5pm
Who may avail of the Service: Lawyers/Liaison Officers and Petitioners
What are the requirements: Original/Certified Photo Copy of the Court Order, Certificate of Finality,
Certificate of Registration issued by the MCR concerned where.
DURATION OF
CIRCUMSTANCES)
Examine
Present Court Court Mary Antoniette D. Garay
Decisions & Decisions & (Admin Assistant IV)
Certificate of Finality Certificate of Jeam Paul L. Day ₱150.00/
1 15 minutes None
to be registered duly Finality (Admin Aide II) Cert
certified by Clerk of presented and Lani C. Mercado
Court (6 sets). schedule date (Admin Assistant III)
of released.
Get receipt,
and register
Come on scheduled
Court Decree Lani C. Mercado
2 date and pay 5 minutes None None
and cause (Admin Assistant III)
amount dues.
annotation if
applicable.
Issue
Wait while
Certifications Lani C. Mercado
3 documents are being 20 minutes None None
and prepare (Admin Assistant III))
processed.
attachment.
Get the registered Release Lani C. Mercado
(Admin Assistant III))
4 court Decree and registered 5 minutes None None
Jonathan B. Sangalang
attachments. Court Decree (Municipal Civil Registrar)
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: ISSUANCE OF MARRIAGE LICENSE
Who may avail of the Service: Those who want to expedite the release of their documents from PSA Manila
earlier than the normal time.
What are the requirements:
1 .Pre-Marriage Counseling Certificate 6. PHILHEALTH ID or MDR
2. Birth / Baptismal Certificate 7. Commander's Permit to Marry (Commissioned Officer/Personnel)
3. Consent of Both Parents (18-21 years old) 8. Legal Capacity to Marry (for Foreign Nationals)
4. Advice of Both Parents (21 & 1 month-25 years old) 9. Proof of Nationality (for Foreign Nationals)
5. CENOMAR (25 years & 1 month old and above) 10. Death Certificate (for Widow/Widower)
Duration: 10 Days & 35 Minutes

DURATION OF
CIRCUMSTANCES)
Interview
applicants and
Fill out Application/Info 10 minutes
ask to submit
Sheet
required
documents.
Mary Antoniette D. Garay
(Admin Assistant IV
Jeam Paul L. Day
Accept
(Admin Aide II)
supporting
Submit required Lani C. Mercado
documents,
1 documents and Pay (Admin Assitant III)
Receipt and
amount due 5 minutes Nikko Francis Albert C. So
review filled out
(Registration Officer I)
application sheet.
Laura P. Cabigting
(Registration Officer IV)
Prepare/Print
application for
ML and observe ₱600.00/Ap
Wait for 10 day
10 day plication
None
reglementary period.
Reglementary Fee
10 days
period.

(Admin Assistant IV
Jeam Paul L. Day
Attend PMC on schedule. 10 minutes (Admin Aide II)
Lani C. Mercado
(Admin Assitant III)
Nikko Francis Albert C. So
Issue Marriage
2 (Registration Officer I)
License.
Laura P. Cabigting
Claim Marriage License 10 minutes (Municipal Civil Registrar)
Adona C. Sicat
(Registration Officer III)
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: TIMELY REGISTRATION OF BIRTH & MARRIAGE CERTIFICATES
Who may avail of the Service: For Birth Clients: Doctors, Midwives, Hilots, Parents of newly born child.
For Marriage Clients: Solemnizing Officers
What are the requirements: Registrable Documents and attachments if any.
Duration: 35 minutes
DURATION OF
CIRCUMSTANCES)
(Admin Assistant IV
Review Jeam Paul L. Day
submitted (Admin Aide II)
Submit
Document Lani C. Mercado MF NO. 97
1 Accomplished 5 minutes (Admin Assitant III) None
and issue MF NO. 102
COLB/COM. Nikko Francis Albert C. So
order of
payment. Laura P. Cabigting
(Admin Assistant IV
Jeam Paul L. Day
(Admin Aide II)
Lani C. Mercado
2 Pay amount due. Get receipt. 15 minutes (Admin Assitant III) None None
Nikko Francis Albert C. So
Laura P. Cabigting
Jeam Paul L. Day
(Admin Aide II)
Lani C. Mercado
(Admin Assitant III)
Wait for the Sign and Nikko Francis Albert C. So
3 document to be register the 5 minutes (Registration Officer I) None None
released. Document. Laura p. Cabigting
Adona C. Sicat
(Municipal Civil Registrar)
Jeam Paul L. Day
(Admin Aide II)
Lani C. Mercado
Release and MF NO. 97
Get the registered (Admin Assitant III)
4 file registered 5 minutes Nikko Francis Albert C. So None MF NO. 102
COLB/COM.
Document. (Registration Officer I)
Laura p. Cabigting
Adona C. Sicat
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: FILING OF PETITIONS FOR CORRECTIONS OF CLERICAL ERROR UNDER R.A. 9048 AND R.A. 10172.
Who may avail of the Service: Clients who would want to correct entries in their Civil Registry Documents
registered and recorded in the Municipality of Capas.
What are the requirements: Legal Documents/Identifications showing the correct entry sought to be corrected.
Duration: 3 Months and 95 Minutes
DURATION OF
CIRCUMSTANCES)
Examine
document/s Neil Patrick G. Panlican
Present Document/s (Computer Operator I) ₱ 1,000
1 presented and 15 minutes Jonathan B. Sangalang
Filing Fee
to be corrected. (R.A. 9048)
provide list of (Municipal Civil Registrar)
requirements.
Evaluate Neil Patrick G. Panlican
Submit required supporting (Computer Operator I)
2 20 minutes Jonathan B. Sangalang
documents. documents if
sufficient. (Municipal Civil Registrar)
Prepare Neil Patrick G. Panlican
Petition Form (Computer Operator I)
/Affidavit and Nikko Francis Albert C. So ₱ 3,000
3 Pay amount due. 10 minutes (Registration Officer I) Filing Fee
record (R.A. 10172)
Petition to the Jonathan B. Sangalang
Registry Book. (Municipal Civil Registrar)
Perform 10
Review Petition and Jonathan B. Sangalang
4 day posting
sign. (Municipal Civil Registrar)
period.
Issue Cert of
Submit Affidavit of Posting/ Jonathan B. Sangalang
5 10 minutes
Publication. Attached (Municipal Civil Registrar)
publication.
Render
Decision and Jonathan B. Sangalang
6 None 10 minutes
send to PSA (Municipal Civil Registrar)
Legal.
Issue
Wait approval from Certificate of Jonathan B. Sangalang
7 3 months
PSA Legal. Finality and (Municipal Civil Registrar)
attachments.
Neil Patrick G. Panlican
Annotate (Computer Operator I)
Get Certificate of Affected Nikko Francis Albert C. So
8 30 minutes (Registration Officer I)
Finality. Document to
Registry Book. Jonathan B. Sangalang
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: ISSUANCE OF MUNICIPAL FORMS AVAILABLE, NOT AVAILABLE/DESTROYED CIVIL REGISTRY
RECORDS CERTIFICATES
Who may avail of the Service: Those whose civil registry records are not available in the archive or destroyed.
What are the requirements: Personal knowledge/verbal information about the event.
DURATION OF
CIRCUMSTANCES)
Verify request Mary Antoniette D. Garay
Fill up request form
and perform (Admin Assistant IV
1 and submit to 5 minutes Jeam Paul L. Day
appropriate
attending clerk. (Admin Aide II)
action.
Local Certificate
Issue order of (Admin Assistant IV ₱150.00 of True
2 Pay amount due. 5 minutes Jeam Paul L. Day Copy Birth
payment. Abroad
(Admin Aide II) ₱200.00 (Form 1A,
Neil Patrick G. Panlican 2A or 3A)
Accept O.R.
Present Official (Computer Operator I) Marriage
3 and Print 10 minutes Nikko Francis Albert C. So (Form 1B,
Receipt.
Certification. (Registration Officer I) 2B or 3B),
Neil Patrick G. Panlican Death
(Computer Operator I)
Nikko Francis Albert C. So (Form 1C,
Sign and (Registration Officer I) 2C or 3C)
4 Get the Certificate. Release 5 minutes Adona C. Sicat
Certification. (Registration Officer III)
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: REGISTRATION AND PROCESSING OF LEGAL INSTRUMENTS UNDER R.A. 9255
Who may avail of the Service: Children born out of wedlock within the period of implementation of R.A. 9255.
What are the requirements: PSA copy of Birth and Marriage of parents, CENOMAR parents and
other documents that may require by the MCR.
DURATION OF
CIRCUMSTANCES)
Examine Mary Antoniette D. Garay Affidavit to
(Admin Assistant IV
documents use
Submit documents Jeam Paul L. Day ₱ 200.00/
1 presented and 10 minutes (Admin Aide II) Surname of
for Legitimation. CERT
issue payment Lani C. Mercado the Father
order. (Admin Assitant III) (R.A.9255)
Affidavit of
Get receipt ₱ 150.00
Lani C. Mercado Acknowledg
2 Pay amount due. and print 5 minutes Endorsement
(Admin Assitant III) Fee ement of
certificates
Paternity
Register Legal
Wait while Instrument ₱ 150.00/
3 transaction is being and annotate 15 minutes Lani C. Mercado Certificate of None
(Admin Assitant III) True Copy
processed. affected
documents
Lani C. Mercado
Get (Admin Assitant III)
Sign and
Annotated/Legitimat Adona C. Sicat
4 release the 5 minutes None None
ed Certificate of Live (Registration Officer III)
Document Jonathan B. Sangalang
Birth.
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: TIMELY REGISTRATION OF DEATH CERTIFICATE
Who may avail of the Service: Nearest relative of the deceased or funeral service personnel.
What are the requirements:
- Death Certificate Burial Fees:
Burial Fee or Transfer of Cadaver ₱ 200.00
Fee for Exhumation of Cadaver ₱ 150.00
Fee for Removal of Cadaver ₱ 150.00
DURATION OF
CIRCUMSTANCES)
Ask for Death Mary Antoniette D. Garay
Advise client
Cerificate form and (Admin Assistant IV
1 to proceed to 5 minutes Jeam Paul L. Day None MF No. 103
submit Brgy.
MHO/RHPs. (Admin Aide II)
Certification.
Proceed to
MHO/RPH for
2 None 30 minutes None None None
Death Certification/
Review.
Examine (Admin Assistant IV)
submitted Jeam Paul L. Day P200 -
Submit COD if (Admin Aide II) Burial
accomplished COD properly Lani C. Mercado Fee/ None
3 30 minutes (Admin Assitant III)
to MCR for accomplished Transfer
registration. and issue Nikko Francis Albert C. So of
order of Cadaver
payment. Laura P. Cabigting
Get receipt Jeam Paul L. Day
and register (Admin Aide II)
Death and Lani C. Mercado
4 Pay amount due. (Admin Assitant III)
None
assign
Registration. Nikko Francis Albert C. So
No.
Laura P. Cabigting
Jeam Paul L. Day
(Admin Aide II)
Sign and Lani C. Mercado
Get the registered release (Admin Assitant III)
5 Nikko Francis Albert C. So
Certificate of Death. Certificate of
Death. (Registration Officer I)
Laura P. Cabigting
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
OFFICE: MUNICIPAL TREASURY OFFICE

SERVICE: Issuance of Official Receipt for Burial and Transfer of Cadaver
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday, (8am – 5pm)
WHAT ARE THE REQUIREMENTS: Birth Certificate
Duration: 3 Minutes
DURATION OF
APPLICANT ACTIVITIES (UNDER PERSON IN
STEP SERVICE PROVIDED NOMAL FEE FORM
/CLIENT CIRCUMSTANCES)
CHARGE
Present Death Issue of AF 58 or AF Ronaldo D. Supan
1 Certificate and pay 51 and receive 3 minutes Renel Y. Cunanan ₱ 200.00 None
amount due payment issue O.R Jose Harry Canasa
END OF TRANSACATION

SERVICE: Issuance of Official Receipt for Civil Registrar’s Fee (Birth Certificate & Marriage Certificate)
WHAT ARE THE REQUIREMENTS: Bill No.
Duration: 3 Minutes
APPLICANT SERVICE DURATION OF ACTIVITIES PERSON IN

STEP (UNDER NOMAL FEE FORM
/CLIENT PROVIDED CIRCUMSTANCES) CHARGE
Present bill no. and
pay amount due
1. MCR Office
a. Adoption P1,000.00
b. Change of Name P500.00
c. Legal Separation P500.00
d. Correction/ 300.00
Cancellation of
Entries
e. Naturalization P1,000.00
f. Filling fee first P3,000.00
name Ronaldo D. P1,000.00
g. Correction of Supan
clerical error Receive payment Renel Y. P1,500.00
1 3 minutes None
h. Legal capacity and issue O.R Cunanan P250.00
i. Legitimation Jose Harry P250.00
j. Affidavits Canasa 250.00
k. Acknowledge/
admission P150.00
paternity P400.00
l. Endorsement
m. Application for P150.00
marriage license
n. Others
2. Mayor’s Office
a. Solemnization P600.00
Fee’s P150.00/
b. Sponsor’s Fee sponsor
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Business Permit Closure of Business
WHAT ARE THE REQUIREMENTS: Affidavit of Closure / Old Mayor’s Permit with Receipt
Duration: 5 Minutes
DURATION OF
CHARGE
Submit requirements Check submitted Christian Dumlao
1
for business closure requirements
3 minutes
Marissa Francisco ₱100.00
Issue Official Receipt Ronaldo D. Supan
2 Payment of Fee Prepare and 2 minutes Renel Y. Cunanan
Issue Certification Jose Harry Canasa
END OF TRANSACATION

SERVICE: Issuance of Business Permit
WHAT ARE THE REQUIREMENTS:
(New) 1) DTI/SEC/CDA 5) SSS/Philhealth/HDMF Clearance

2) Brgy. Clearance 6) BIR Registration/TIN Number
3) Community Tax Certificate 7) Signature of the Following: Mayor, M
4) Occupancy Permit MHO
(Renewal) 1) Proof of Sales/Receipts

2) Community Tax Certificate
3) SSS/Philhealth/HDMF Clearance
4) Signature of the Following:
Mayor, MPDC, MHO
Duration:28Minutes
DURATION OF
APPLICANT SERVICE ACTIVITIES (UNDER
STEP NOMAL PERSON IN CHARGE FEE FORM
/CLIENT PROVIDED CIRCUMSTANCES)
Check submitted Christian Dumlao Applicati
requirements, Marissa Francisco Based on on form
Secure application capital
assess Jesus Santos for
1 form fill up and submit 15 minutes (new),
application, Edgar Pabustan business
all requirements. gross sale
approval of Paul Alata (renewal permit
assessment
Issue of O.R,
Printing, Ronaldo Supan Based on
Assessme
2 Payment of Fee Releasing 13 minutes Christian Dumlao assessmen
nt(TOP)
Business Permit Marissa Francisco t
& plate
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Collection of Real Property Tax
WHAT ARE THE REQUIREMENTS: Real Property Tax Register Posting / Latest Official Receipt
Duration: 5 Minutes
DURATION OF
CHARGE
Retrieve record from Armi Serrano Based on
Present Latest official
1 file and compute tax 3 minutes Noel Tuazon Assessme None
receipt/ Title
due Jeanet Gamboa nt Value
Armi Serrano Based on
2 Pays Tax due Issue official receipt 2 minutes Noel Tuazon Assessme
Jeanet Gamboa nt
END OF TRANSACATION

SERVICE: Issuance of Official Receipt for Exhumation of Cadaver
WHAT ARE THE REQUIREMENTS: Death Certificate and Letter from the Municipal Physician
Duration: 3 Minutes
DURATION OF
CHARGE
Present the Review documents Ronaldo Supan
1 requirement and pay Receive payment and 3 minutes Renel Cunanan ₱ 200.00 None
amount due issue O.R Jose Harry Canasa
END OF TRANSACATION

SERVICE: Issuance of Tax Clearance
WHAT ARE THE REQUIREMENTS: Current year of Official Receipt
Duration: 4 Minutes
DURATION OF
CHARGE
2 minutes Ronaldo Supan
Receive payment and
Renel Cunanan
Issue official receipt
Request for tax Jose Harry Canasa
1 clearance ₱ 50.00 None
Armi Serrano
Prepare and Issue Tax 2 minutes Noel Tuazon
Clearance
Jeanet Gamboa
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Official Receipt for Secretary’s Fee (CTC of ARP, Declaration Fee, Re – Classification Fee)
WHAT ARE THE REQUIREMENTS: Bill no.
Duration: 3 Minutes
DURATION OF
CHARGE
Present Bill No. and
pay fee
a. CTC of ARP P100/p
b. Certification fee P100/p
c. Declaration fee P100/p
d. Re- P500/p
classification
fee
a. Certified Ronaldo Supan

Issuance of AF 51
Xerox/ True P150/l
1 Receives Payment 3 minutes Renel Cunanan None
Copy P200/a
and issue O.R Jose Harry Canasa
a. Certification fee P100
for no business
and retired
business P100
b. Certified
Xerox/true
copy
c. Certification P100
Tax Clearance P100/
END OF TRANSACATION

SERVICE: Issuance of Official Receipt for Rental of Municipal Cemetery
WHAT ARE THE REQUIREMENTS: Death Certificate
Duration: 3 Minutes
DURATION OF
CHARGE
Present requirements Receive payment and Ronaldo Supan
1 and pay amount due issue O.R Record the 3 minutes Renel Cunanan ₱6,000 None
Transaction Jose Harry Canasa
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Official Receipt for Building / Occupancy
Duration: 3 Minutes
DURATION OF
CHARGE
Ronaldo Supan Based on
Present Bill No. Receive payment and
1 3 minutes Renel Cunanan Building None
Issue O.R
Jose Harry Canasa Code
END OF TRANSACATION

SERVICE: Issuance of Community Tax Certificate (Individual and Corporation)
Duration: 5 Minutes
DURATION OF
CHARGE
Ronaldo Supan P 25
Renel Cunanan minimum
Jose Harry Canasa P 1/ 1,000
annual
income
and an
interest
of 2% per
mo. Beg.
Present the March to
Assess payment
requirements and pay Dec.
1 receive payment and 3 minutes None
amount due P 500
issue CTC
minimum
P2/5,000
of Gross
Receipts
and
interest
of 2% per
mo. Beg.
March to
Dec
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Official Receipt for Regulatory Fees (Cable Television, Water Supplies)
Duration: 3 Minutes
DURATION OF
CHARGE
Based on
assessme
1. Present Bill No. nt
and pay
amount due P500.00
a. Sign permit Ronaldo Supan
Receive payment and 100/
1 b. Motorcade 3 minutes Renel Cunanan None
Issue O.R truck
c. Permit to travel Jose Harry Canasa
charcoal load
d. Permit to travel
cattle
70/ cattle
P
Receive Payment and 150/Resid
Issue O.R ential
P
350/Com
mercial
Pay amount due for
Receive payment and P
Water supply service,
issue O.R 450/Indu
Cable Television
strial
Network and
Telephone Line Ronaldo Supan
2 Renel Cunanan
3 minutes
Jose Harry Canasa
P
150/Resid
1. Present bill no.
ential
Building
P
Regulatory Fee
350/Com
mercial
P
450/Indu
strial
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
Mission – Vision Statement of

Rural Health Unit
Mission
To ensure the implementation of responsive health programs for

Capaseño’s through concerted efforts of the Local Government
Unit, Non-Government Organizations and the Community.
Vision
To attain a healthy community through quality health care

delivery system.

Province of Tarlac
Citizen’s Charter
OFFICE: RURAL HEALTH UNIT
Service: TREATMENT FOR TUBERCULOSIS
Schedule of Availability of Service: Monday to Friday, 8:00 am to 5:00 pm No Noon Break
Who may Avail of the Services: Patient with Tuberculosis
Duration: 3 Days and 70 Minutes

DURATION OF
CHARGE
Interview, assess, prepare records and 10 minutes Rural Health Treatment
collect sputum Nurse Card NTP
Merlita B. Besana
Inform relapse TALF, treatment 5 minutes Rural Health Identification
failure PTOU and 60 years old and Nurse Card Lab
above patient to collect sputum for G- Nelia N. Baluyut
expert.
Provide HIV counselling. 20 minutes Rural Health Request

Request for MedTech Form
Medical N
Refer to Medical Technology for HIV Test 10 minutes Karen Joy M. O
1 Consultation Galvez N
and Send reactive HIV blood sample to PHO E
Treatment for confirmatory test. 5 minutes
Rural Health
Issue of TB medicine to client with (+) 5 minutes Nurse
Chest X-Ray result.
Inform the client of the date of the 1 minute

schedule for re-supply of drugs. Merlita B.Besana
Inform Med Tech about the collected 1 minute

sputum for processing
Process sputum specimen.
1 minute N
Proceed to Rural Health O
2 N
Med Tech Release result to Rural Health Nurse Med Tech.
3 days E
Record the sputum result.
Issue of TB medicine for (+) sputum 1 minute
result. 2 minutes N
Follow up of 3 minutes O
3 Merlita B.Besana
sputum result. N
Inform the client of the date of the 1 minute E
schedule for re-supply of drugs.
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: FAMILY PLANNING
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday, 8:00 am to 5:00 pm, No Noon Break
WHO MAY AVAIL OF THE SERVICE: Married Couple of Reproduction Age
What are the requirements: None
DURATION OF
CHARGE
Interview 5 minutes Rural Health
Midwife
Take medical, Obstetrical and 5 minutes Alma P. Yumul
gynecological history and examine
client
Request for N
3 minute Public Health Family
Family O
1 Write findings in the family planning Nurse Planning
Planning N
record. Record
consultation. E
Discuss to client the Family Planning 10 minutes Merlita B.
and the various methods of Besana
contraception.
3 minutes Rural Health

Issue pills/ condoms to client. Midwife
3 minutes Alma P. Yumul N
Client chooses
Administer DMPA to client. O
2 method of
3 minutes Public Health N
contraception.
Inform the client for the next schedule Nurse E
of re-supply of drugs. Merlita B. Besana
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Maternal Care
SCHEDULE OF AVAILABILITY OF SERVICE: Every Tuesday, 8:00 am to 5:00 pm, No Noon Break
WHO MAY AVAIL OF THE SERVICE: Pregnant Women
WHAT ARE THE REQUIREMENTS: None
DURATION OF
CHARGE
Request for pre-natal checkup. 3 minutes Rural Health
Midwife N
Request for Examine client and write findings in 5 minutes Home Based
HBMR.
O Mother’s
1 pre-natal Record
N
checkup. (HMBR)
Refer client to Med. Tech for hemoglobin 2 minutes Alma P. Yumul E
determination and urine examination.
Rural Health N
Med. Tech O
Proceed to the Process the examination and issue result
2 20 minutes
Med. Tech. to client. N
Karen Joy M.
Galvez E
Rural Health N
Dentist
Proceed to the Examine client and give advices on O
3 10 minutes
Dentist dental care. N
Dr. Benjamelito
V. De Leon Jr. E
Rural Health N
Proceed to the Examine the client and analyze Physician O
4 5 minutes
Physician laboratory results. Dr. FranchetteL. N
Reyes E
Administer tetanus toxoid to client if 5 minute
needed.
Update the HBMR 5 minutes N

Rural Health
Return to the O
5 Midwife
Midwife Advise the client on maternal nutrition 5 minutes N
Alma P. Yumul
and maternal care. E
Issue prenatal medicines &inform client 3 minutes
on next schedule of visit
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Immunization Service
SCHEDULE OF AVAILABILITY OF SERVICE: Every Wednesday, 8:00 am to 5:00 pm, No Noon Break
WHO MAY AVAIL OF THE SERVICE: Newborn to 1 y.o infant
DURATION OF
CHARGE
Interview, fill up and update 10 minutes Rural Health
immunization card of client. Midwife
N
Administer appropriate vaccines to client 5 minutes Rural Health
Request for Midwife O Immunization
1 Card
Immunization Provide post immunization instructions N
and inform client of next schedule of 3 minutes Rural Health E
immunization Midwife
Alma P. Yumul
END OF TRANSACATION

SERVICE: Dental Care
WHO MAY AVAIL OF THE SERVICE: General Public (Young and Adult)
DURATION OF
CHARGE
Interview and examine client. 10 minutes Rural Health N
Request for Dentist
1 Dental Fill up/ update dental record of client
O Dental
and refer to Midwife/ Nurse to take 5 minutes Benjamelito V. N Record
consultation
Blood Pressure De Leon Jr. E
Rural Health
Midwife
Alma P. Yumul N
Midwife to take Blood Pressure
Proceed to 5 minutes O
2
Midwife Rural Health N
Take blood pressure of client and record
Dentist E
Dr. Benjamelito
V. De Leon Jr.
Perform dental extraction to client if
Rural Health
needed. 30 minutes
Return to the Dentist
3
dentist Dr. Benjamelito
Advice other procedures if necessary and 5 minutes
V. De Leon Jr.
prescribe medicines to client.
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Medical Consultation
WHO MAY AVAIL OF THE SERVICE: Any individual seeking medical care.
DURATION OF
CHARGE
Rural Health
Midwife
Alma P. Yumul
Interview and take vital signs and record. Rural Health N Medical/
Request for
Nurse O Family
1 Dental 10 minutes Record
Refer to physician for further Merlita B. Besana N
consultation
examination. E
Maria Lea Q.
Dizon
Nelia N. Baluyut
Examine client 10 minutes

Rural Health
Physician N
Request for Laboratory works if needed 3 minutes
Proceed to O
2 Prescribe medicine
physician Dr. Franchette L. N
Reyes E
Refer to Rural Health Nurse / Rural 3 minutes
Health Midwife to dispense medicines
Public Health
Proceed to Nurse N
nurse station Dispense medicine and inform client of O
3 4 minutes Merlita B. Besana
for dispense the date of follow-up Maria Lea Q. Dizon N
of medicines Nelia N. Baluyut E
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Treatment for Malaria
WHO MAY AVAIL OF THE SERVICE: Patient with Malaria.
Duration: 1 Day and 36 Minutes

DURATION OF
CHARGE
Public Health N
Interview, take vital signs and record 10 minutes Medical/
Request for Nurse O
1 Family
consultation Maria Lea Q. N
Refer client to Med. Tech for blood smear 2 minute Record
Dizon E
Rural Health N
Process blood smear 1 day Med. Tech.
Proceed to the O
2
Med. Tech. N
Record and release result to client 5 minutes Karen Joy M.
Galvez E
Refer to the physician 2 minutes
N
Examine client and read blood smear 5 minutes O
Proceed to the
3 result
Physician N
If (+) for malaria, prescribe medicines to 5 minute E
client
Refer to Nurse to dispense medicines to 3 minute
client. N
Proceed to the Rural Health O
4 Nurse
Nurse Dispense malarial medicines to client Maria Lea Q. Dizon N
and inform client of follow up visit at the 5 minutes E
health center.
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Treatment for Leprosy
WHO MAY AVAIL OF THE SERVICE: Patient with Leprosy.

DURATION OF
CHARGE
N Medical/
Request for Interview, take vital signs and record 10 minutes Rural Health O Family
1 medical Nurse
consultation Refer client to physician Nelia N. Baluyut N
2 minutes E
Rural Health N
Further interview and examine client 10 minutes
2
Proceed to the Physician O
Physician Dr. Franchette L. N
Refer client to Med Tech for slit smear 2 minute
Reyes E
Perform slit smear 20 minutes N
Rural Health
Proceed to Med. Tech. O
3 Process the specimen 3 days
Med Tech Karen Joy M. N
Galvez E
Record and refer result to physician 5 minute
Rural Health N
Read the result, if (+) result refer to the
Return to the Med. Tech O
4 nurse to dispense multi-drugs for 5 minutes
Physician Karen Joy M. N
leprosy.
Galvez E
N
Record and dispense multi drug therapy Rural Health
Proceed to the O
5 and inform client of next visit for 5 minutes Nurse
Nurse N
re-supply. Nelia N. Baluyut
E
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Screening / Treatment for Sexually Transmitted Infection
SCHEDULE OF AVAILABILITY OF SERVICE: Every Thursday, 8:00 am to 5:00 pm, No Noon Break
WHO MAY AVAIL OF THE SERVICE: Commercial Sex Workers
What are the requirements: Red Cards

DURATION OF
CHARGE
10 minutes Sanitation
Interview and Record
Inspector N
Request for 2 minutes Elaine Ong
Inform the client's next schedule of O
1 pap smear
examination N
and treatment Tristan Jay Selmo
10 minutes Allen Jasper E
Render counseling of the use of condom
Dizon
N
Proceed to the Refer to the nurse to collect urethral and O
2 2 minutes
Nurse cervical specimen N
E
Collect urethral/ cervical specimen from N
10 minutes Rural Health
client O
Nurse
3
Transfer specimen to Med Tech for N
2 minute Merlita B. Besana E
processing
Rural Health N
Process the urethral/ cervical specimen 3 days
Med Tech
O
4
Issue and refer result to sanitary N
Karen Joy M.
inspector for recording 2 minutes E
Galvez
N
Sanitation O
Proceed to the Inform the client to return to the facility
5 2 minutes Inspector
Physician for further management N
Elaine Ong
E
Tristan Jay Selmo
Allen Jasper
3 minute Dizon
Record the result and refer the client
with (+) infection to physician
Rural Health N
Physician
Proceed to the Prescribe medicine and refer the client to O
6 3 minutes Dr. Franchette L.
Nurse the nurse to dispense medicine N
Reyes
E
Rural Health
Record and dispense medicine
3 minutes Nurse
Merlita B. Besana
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Sanitary Permits and Health / Red Cards
WHO MAY AVAIL OF THE SERVICE: Owner of Business Establishments
1. Business Permit Application Form
2. Official Receipt of Business Permit
3. Residence Certificates of Employer and Employees
4. Laboratory Examination results of employer and employees
5. Picture, 1 x 1 inch of employer and employee
Duration: 2 Hours and 14 Minutes

DURATION OF
CHARGE
Sanitation
Inspector N
Ask for the Inform and discuss necessary Elaine Ong O
1 5 minutes
requirements requirements. Tristan Jay Selmo N
Allen Jasper E
Dizon
Sanitation
Accept and review submitted N
5 minutes Inspector
Submit requirements O
Elaine Ong
2 necessary
Tristan Jay Selmo N
requirements Issue health card if complete
1 minute Allen Jasper E
requirements then record
Dizon
Inform the client for the schedule of 1 minute
Request Sanitation
inspection N
accomplished Inspector
sanitary Elaine Ong O
3 Inspect the establishment 2 hours
permit and Tristan Jay Selmo N
health/ Allen Jasper E
Approve and issue sanitary permit and 2 minutes
red cards Dizon
health/ red cards
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Medical Certificate
WHO MAY AVAIL OF THE SERVICE: Teacher, Students and Person Seeking Employment.
For Teachers: 1. Chest X – Ray
2. Complete Blood Count
3. Drug Test
4. Psychiatric Examination
5. Urine and Stool Exam

DURATION OF
CHARGE
Rural Health
Nurse and Rural N
Request for Health Midwife
Interview, take vital signs and refer to O
1 Medical 5 minutes Merlita B. Besana
Physician N
Certificate Maria Lea Q.
Dizon E
Nelia N. Baluyut
Examine and prescribe medicines 5 minutes
Rural Health N
Proceed to the Refer for laboratory works if needed 1 minute Physician O
2
Physician Dr. Franchette L. N
Issue of Medical Certificate and refer to 2 minutes Reyes E
the nurse to dispense medicine
Rural Health
Nurse N
Proceed to the Merlita B. Besana O
3 Dispense medicines 1 minute
Nurse Maria Lea Q. N
Dizon E
Nelia N. Baluyut
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Preparation of Death Certificate
WHO MAY AVAIL OF THE SERVICE: Family and Relatives of the deceased.
WHAT ARE THE REQUIREMENTS: Barangay Certificate, Death Certificate Form
DURATION OF
CHARGE
Sanitation
Inspector N
Request for
Elaine Ong O Death
1 Death Ask for Brgy. Certificate 1 minute
Tristan Jay Selmo N Certificate
Certificate
Allen Jasper E
Dizon
Interview and prepare Death Certificate 10 minutes
then record Sanitation
Inspector N
Present Brgy. Proceed to the Physician to sign the 1 minute Elaine Ong O
2
Certificate processed Death Certificate Tristan Jay Selmo N
Allen Jasper E
Signed Death Certificate and issue to 1 minute Dizon
client
Request for N
Rural Health
the
Inform the client to go to the LCR for Physician O
3 accomplished 1 minute
registration and Treasury for payments Dr. Franchette L. N
Death
Reyes E
Certificate
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Birthing Station / Deliveries
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Sunday, 24/7
WHO MAY AVAIL OF THE SERVICE: Pregnant woment in 2nd normal pregnancy
WHAT ARE THE REQUIREMENTS: With Philhealth, Non – Philhealth
Duration: 16 Hours 35 Minutes

DURATION OF
CHARGE
Interview, assess, take vital signs, 10 minutes Rural Health
examine and record Midwife
10 minutes Alma P. Yumul P2,500
Pregnant
Admit, prepare chart, secure consent, Rosalie N Patio for non-
women in
1 take past and present history and record 5 minutes Rural Health PhilHealth Chart
labor(1st stage
Nurse
of labor)
Ask patient LMP and compute for 10 minutes Merlita B.
Besana, Nelia N
AOG and EDC and record 90 minutes Baluyut
Delivery of the baby 10 minutes
Rural Health
Skin to skin contact 90 minutes
Second stage Physician
2
of Labor Dr. Franchette
Administration of parenteral 2 minutes
L. Reyes
Monitoring of Vital Signs 1 hour
Delivery of the Placenta 5 minutes
Provide Oral Medicine 2 minutes

Third stage of
3 Monitoring of Vital Signs 12 hours
labor
Watch for bleeding 5 minutes
Initiate breastfeeding 10 minutes

Counsel of Family Planning 3 minutes
Keep baby warm and dry 5 minutes
Cord care aseptically 5 minutes

P600(for
Newborn Apgar scoring 5 minutes
4 Non-
Care
PhilHealth
Anthropometric measurement 1 minute
Application of Eye prophylaxis 3 minutes
Administration of Vita K injection and

initial dose of Hepa B and BCG Vaccines
Collect blood samples and send to
newborn screening center
Newborn
5 30 minutes Kit
Screening Discharge baby with the mother and
advise for follow up check-up and
immunization
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
Mission – Vision Statement of

Ospital Ning Capas
Mission
To provide quality health care with compassionate and competent

health professionals. To improve the health status of the
community thru effective health services; To heighten community
awareness thru health education: To extend free health care to
indigenous people of Capas; and to serve as training venue for
nursing and midwifery students.
.
Vision
The Ospital Ning Capas envisions to be one of the excellent and
preferred hospitals in the Province of Tarlac which aims to
provide health for all the residents of Capas and its neighboring
towns.

Province of Tarlac
Citizen’s Charter
OFFICE: OSPITAL NING CAPAS
SERVICE: Outpatient Department Services
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday, 8am to 5pm
WHO MAY AVAIL OF THE SERVICE: Patients
WHAT ARE THE REQUIREMENTS: Prescription Slip
DURATION OF
CHARGE
Distributes queuing
number, assess patients as
Get a queuing number
to priority ( Dengvaxia
1 from the guard on 1 minute Romeo Carreon None None
recipient,PWD,Disabled,
duty.
Pregnant, and
Senior Citizen.
Proceed to waiting area Dian Lane
Retrieved records for old
2 and wait for your
patients
1 minute Pineda None None
number to be called.
Go to the nursing
Interview for new patients
attendant and give the
and fill up OPD form Ma. Abigail
3 number and state the
properly, Take vital signs and
2-5 minutes
Ramos
None None
patient’s reason for
history of patient.
consultation.
Prepare the charge slip
and proceed to payment Secure official receipt from ₱ 50.00
Noemi Dizon
4 of consultation fee cashier and present it to the 1-2 minutes
Armi Balagtas
None
(ONLY for other nurse attendant.
municipalities)
Dr. Bienvenida
Proceed to assigned Take past/present medical Cabezon
5 doctor for consultation history, examine, diagnose 15-20 minutes None None
treatment. and treat patients Dr. Gener
Talavera
Proceed to pharmacy for
prescribed medicines, or Depends Prescripti
Dispense medicines or do Julita Yusi on pad,
6 to specified laboratory 20 minutes on Laborator
required procedures. Ruthess Leyness
for the assigned procedures y Form
diagnostic procedures.
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Medico – Legal Certificate
WHO MAY AVAIL OF THE SERVICE: Patient
DURATION OF
CHARGE
Ma. Abigail
OPD/ER
Patient requests for a Ramos
1
medico-legal certificate.
Record is retrieved. 3 minutes
Diane Lane
None Record
Form
Pineda
Nursing attendant brings the OPD/ER
Proceed to Records
2
Section
Patient’s Record Form and 1 minutes Annalyn Afante None Record
assist the client. Form
Felicitas
Medical Record is examined Medico-
Waits at the patient’s Laxamana
3
bench.
and Medico-legal Certificate 10 minutes
Marites
None legal
is typewritten. Certificate
Mungcal
Patient pays for the Administrative Aide will go ONC
Noemi Dizon
4 Medico-legal certificate to the attending physician for 3 minutes 150 Official
Armi Balagtas
at the cashier the signature. Receipt
Felicitas
Medico-legal certificate is Medico-
Medico-legal certificate Laxamana
5
issued to the patients
issued to the patient. Duly 5 minutes
Marites
None Legal
signed by the Physician Certificate
Mungcal
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Filing of Prescription
DURATION OF
CHARGE
Prescription is assessed
Patient presents
1
prescription
and charge slip is 3 minutes Julita Yusi None Charge Slip
given to patient.
Receives the payment Depends
Patient brings charge slip for the patient’s bill Noemi Dizon Official
2
to the cashier. and issues an official
5 minutes
Armi Balagtas
on Receipt
receipt. procedure
Pharmacist staff
Presents official receipt gathers the medicines
3
to pharmacy. written in the
5 minutes Julita Yusi None None
prescription pad.
Payment and
medicine(s) are Ruthess Leynes
4 Waits for the medicine(s)
verified before
2 minutes None None
issuance.
Payments and
medicines are recorded
5 Pharmacy Logbook
in the pharmacy
5 minutes Ruthess Leynes None Logbook
logbook.
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Laboratory Examination
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Sunday, (24 Hours)
WHAT ARE THE REQUIREMENTS: Request Slip
Duration: 1 Hour
DURATION OF
CHARGE
The employee in
Patient presents
charge assesses the Afrilyn Roque Laboratory
1 laboratory request
laboratory request
2 minutes
Dessire Baluyut
None Form
from ER/OPD
form
Receives the payment Depends
The patient will be given Noemi Dizon
for the patient’s bill Official
2 a charge slip to pay at
and issue and official
5 minutes Armi Balagtas on Receipt
the cashier procedure
receipt
Hermes Frias,
Patient presents official
Laboratory request is Jr
3 receipt to the employee
performed
10 minutes
Ma. Theresa
None None
in charge
Cruz
Patient waits for the Laboratory testing of Afrilyn Roque
4
result specimen is performed
30-45 minutes
Dessire Baluyut None None
Hermes Frias,
Patient signs on the
Laboratory Results are Jr
5 releasing of lab results
recorded and released
3 minutes
Emilio Leon
None Logbook
logbook
Mangabat IV
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Animal Bite Treatment
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday, (8am to 5pm)
WHO MAY AVAIL OF THE SERVICE: Patient bitten by Animals (dog,cat,pig,etc.)
DURATION OF
CHARGE
Irene
Patient gets queue Queue number was Cauguiran
1
number given to the patient
1 minute
Jessica
None None
Sangalang
Interview the patient
regarding the
treatment of the bite 10 minutes
Irene
(What kind of animal)
Patient waits for their Cauguiran
2
number to be called Jessica
None OPD Form
The service provider
Sangalang
advised the patient to 5 minutes
observe the animal for
2 weeks
Patient was given a
Irene
Patient asks for a charge charge slip or a form
3
slip for medical assistance
15 minutes Cauguiran None None
under AICS
1st & 2nd
Cashier receives the
Patient brings charge slip Armi Balagtas dose= 1000 Charge slip
4 payment and issues an 5-10 minutes
to the cashier Noemi Dizon 3rd dose – form
official receipt
under AICS
3 minutes Jessica
Anti-rabies vaccine Sangalang
was given to the Dr. Bienvenida
Patient waits for their patient Cabezon
5 number to be called None None
for injection Advise the patient to 2 minutes Irene
come back on their Cauguiran
scheduled dates Dr. Bienvenida
Cabezon
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Radiology Examination
WHO MAY AVAIL OF THE SERVICE: Patient who will undergo Radiological procedure
DURATION OF
CHARGE
Charge slip for X-Ray
Patient presents X-Ray RadTech on
1
request
Fee is given. 2 minutes
Duty
None None
Reading Fee separated
Receives the payment
Patient pays X-Ray Fee for the patient’s bills 5 minutes Noemi Dizon
2
from the cashier and issues an official Armi Balagtas None
receipt
Patient presents the Patient will then
official receipt to the Rad undergo Radiological 15 minutes RadTech on
3
Tech on duty and Pays average (Depends Duty
None None
procedure
for the reading fee. on procedure)
X-Ray film will be
Patient waits for the X- presented for Initial Physician on
4 15 minutes
Ray film reading to the Duty
Physician on duty
Client waits for official X-Ray is encoded and Depends on the RadTech on
5
reading filed time and day Duty
None None
Patient signs on X - Ray X-Ray results are RadTech on
6
releasing logbook recorded and released
2 minutes
Duty
None Logbook
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Emergency Room Department
WHO MAY AVAIL OF THE SERVICE: Patient who is in need of emergency treatment
DURATION OF
CHARGE
Triage, assess and
classify if the patient
Patient’s arrival at the is critical or urgent,
1 5 minutes Triage Nurse None None
Emergency Room vital signs, neuro
vital signs, Glasgow
coma scale are taken
Patient’s data, vital
signs, chief 5 minutes
2 Patient’s registration ER Nurse None ER Form
complaint are
recorded
Patient’s physical
examination
Patient’s interview, diagnosis and initial
3 examination treatment treatment given, 30 minutes ER Physician None ER Form
or observation. diagnostic
procedures are
requested
Prescripti
Patient is given
on Form,
prescribed
Patient’s discharge, admission
4 medications, advised 5 minutes ER Physician None
admission or transfer chart or
admission or referral
referral
to other institutions
form
Patient’s payment of ER Patient is given Official
5 3 minutes Cashier Variable Receipt
Services. charge slip
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
OFFICE: MUNICIPAL ASSESSORS OFFICE
SERVICE: Transfer of Tax Declaration
WHO MAY AVAIL OF THE SERVICE: Real Property Owners
WHAT ARE THE REQUIREMENTS: Presentation of Owner's Copy of Title with photocopy, in the absence of
owner's copy submit Certified True Copy of Title.
Together with:
1.) Registered Deed of Conveyance duly stamped by Registry of Deeds / BIR - any of the following;
a.) Deed of Sale b.) Deed of Donation c.) Extra Judicial Settlement of Estate d.) Affidavit of Self Adjuration
2.) Photocopy of Transfer Tax Receipt - Original Copy to be presented for validation.
3.) Photocopy of Real Tax Receipt or Tax Clearance for current year.
4.) BIR Payments - Certificate Authorizing Registration (CAR) Certified True Copy or Tax Payer File
Copy.
5.) Community Tax Certificate of the owner or Authorized Representative.
DURATION OF
APPLICANT ACTIVITIES (UNDER
STEP SERVICE PROVIDED NOMAL PERSON IN CHARGE FEE FORM
Check all documents 5 minutes /RPU Sheila S. Maliwat
submitted relative to Lorna D. Pinili
transfer of ownership Larry M. Noveno
as to completeness and Arnel G. Siron
accuracy.
Prepare Field Appraisal Sheila S. Maliwat

Assessment Sheet Lorna D. Pinili
Submit required (FAAS) in accordance 10 minutes/ RPU Larry M. Noveno
1
documents with the approved Arnel G. Siron
Schedule of Market
Value.
Review FAAS and affix 5 minutes /RPU Kingsley Subaste

initial
Approved FAAS 3 minutes/ RPU Alma S. Ayson

Process payment and
issue Official Receipt
Sheila S. Maliwat
Payment of Declaration
15 minutes/ RPU Lorna D. Pinili
2 Fee at Municipal
Prepare Tax Larry M. Noveno
Treasurer's Office
Declaration based on Arnel G. Siron
approved FAAS and
Notice of Assessment.
Signs Tax Declaration - Signing of Tax
3 2 minutes / RPU Alma S. Ayson
Sworn Statement Declaration
Sheila S. Maliwat
Releasing of Tax
Receive Tax Declaration Lorna D. Pinili
4 Declaration / Notice of 2 minutes / RPU
and Notice of Assessment Larry M. Noveno
Assessment
Arnel G. Siron
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Tax Declaration for Consolidation / Subdivision
1. Photocopy of Titles, owner's copy to be presented for validation, in the absence of owners copy submit
certified True Copy of Title.
2. Two (2) pcs. Blue print copy of approved Consolidation / Subdivision plan.
3. Realty Tax Receipt or Realty Tax Clearance for current year.
4. Subdivision Agreement or Affidavit Request.
5. Community Tax Certificate of the owner or Authorized Representative
DURATION OF
APPLICANT ACTIVITIES (UNDER
STEP SERVICE PROVIDED NOMAL PERSON IN CHARGE FEE FORM
Review all documents 5 minutes/ RPU Sheila S. Maliwat
submitted. Appraisal Lorna D. Pinili
and Assessment Larry M. Noveno
Arnel G. Siron
Prepare Field Appraisal
Assessment Sheet Sheila S. Maliwat
(FAAS) based on 10 minutes/ RPU Lorna D. Pinili
approved Schedule of Larry M. Noveno
Submit required Market Value Arnel G. Siron
1
documents
Assigned Property
Identification Number 3 minutes/ RPU Jorge M. Donato Jr.
(PIN)
Review FAAS 5 minutes/ RPU Kingsley C. Subaste

Approval of FAAS 3 minutes/ RPU Alma S. Ayson
Process payment and 5 minutes/ RPU Municipal Treasurer's ₱ 50.00
issue Official Receipt Office
Payment of proper fee at Review accomplish Tax

2 Municipal Treasurer's Declaration and affix 5 minutes/ RPU Kingsley C. Subaste
Office initial
Signing of Tax 2 minutes / RPU Alma S. Ayson

Declaration
Releasing of Tax
Sheila S. Maliwat
Signing of Tax Declaration
Lorna D. Pinili
3 Declaration / Notice of 20 minutes/ RPU
Larry M. Noveno
Assessment Update Assessment
Arnel G. Siron
Records
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Certified Copy of Tax Declaration, Certification of Property Holdings and Non Property
Holdings.
WHAT ARE THE REQUIREMENTS: Presentation of the Official Receipt evidencing full payment of Real Property
Tax for current year, if Representative, written Authority of the owner is required, Valid Id's of the owner and
representative.
DURATION OF
CHARGE
File Request Sheila S. Maliwat
Lorna D. Pinili
1 Fill up request form 2 minutes/ RPU
Larry M. Noveno
Arnel G. Siron
Verify Assessment Sheila S. Maliwat
Submit the required Records Lorna D. Pinili
2 2 minutes/ RPU
documents Larry M. Noveno
Arnel G. Siron
Process payment and 5 minutes/ RPU Municipal ₱ 100.00
issue Official Receipt Treasurer's Office
Prepare Certified Copy

of Tax Declaration,
Certification of 10 minutes/ RPU Sheila S. Maliwat
Payment of Certification Property Holdings and Lorna D. Pinili
3 Fee at Municipal Non-Property Holding Larry M. Noveno
Treasurer's Office Arnel G. Siron
Review Certified Copy
/ Certification and 5 minutes/ RPU Kingsley C. Subaste
affix signature
Sign Certified Copy / 2 minutes/ RPU Alma S. Ayson

Certification
Sheila S. Maliwat
Receive certified copy of
Release certified true Lorna D. Pinili
4 tax declaration / 2 minutes/ RPU
copy / certification Larry M. Noveno
certification
Arnel G. Siron
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: Issuance of Certificate with Improvement and Certificate of Non – Improvement
WHAT ARE THE REQUIREMENTS: Presentation of the Official Receipt evidencing full payment of Real Property
Tax for current year, if Representative, written Authority of the owner is required, Valid Id's of the owner and
representative.
DURATION OF
CHARGE
Sheila S. Maliwat
Lorna D. Pinili Reques
1 Fill up request form File Request 2 minutes/ RPU
Larry M. Noveno t Form
Arnel G. Siron
Sheila S. Maliwat
Submit the required Verify Assessment Lorna D. Pinili
2 2 minutes/ RPU
documents Records Larry M. Noveno
Arnel G. Siron
Process payment and 5 minutes/ RPU Municipal ₱ 100.00
issue Official Receipt Treasurer's Office /₱150
For schedule of ocular Within 3 days
inspection. Prepare upon receipt of Jorge M. Donato Jr.
ocular report request
Payment of Certification
Prepare certificate on Sheila S. Maliwat
Fee at Municipal
3 non-improvement or 10 minutes/ RPU Lorna D. Pinili
Treasurer's Office and
certificate with Larry M. Noveno
submit Official Receipt
improvement Arnel G. Siron
Review certificate and 3 minutes / RPU Kingsley Subaste

affix initial
Sign / Approve 2 minutes/ RPU Alma S. Ayson

Certificate
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
Mission, Vision, Goal and Mandate

Statement of Municipal Social Welfare and
Development Office
Mission
Provide intervention, opportunities that will uplift the living condition of distressed
and disadvantaged individual families, groups, and communities and enable them
to become self - reliant and actively participate in community development.
Vision
Improve quality of life of the poorest sector of the population in Capas, Tarlac and
to enable them to become self-reliant and contribute to community development.
Goal
To ensure the wellbeing of individuals, families and communities and the
liberation of the poor from deprivation.
Mandate
To develop and implement a comprehensive program for social welfare service to
facilitate the integration of the most disadvantaged and distress constituents into
the mainstream of society.

Province of Tarlac
Citizen’s Charter
OFFICE: MUNICIPAL SOCIAL WELFARE DEVELOPMENT
SERVICE: TRAVEL CLEARANCE
WHO MAY AVAIL OF THE SERVICE: Minor/s travelling abroad unaccompanied by parents
WHAT ARE THE REQUIREMENTS: (For minors traveling for the first time)
1.Accomplish Application form
2.Photo copy of BIRTH CERTIFICATE of minor/ authenticated by Philippine Statistic Authority (PSA)
3.Photo copy of Marriage contract of minor's parents from PSA or a certificate of legal guardianship from the court
in case of solo parent identification card from the city in case
4.Photo copy of CENOMAR from PSA of minor's mother of minors who are born on non marital status of their parents
5.Photo copy of DEATH certificate of PSA of minor’s parent; if appropriate
6.Special Power of Attorney (SPA) and affidavit of support and consent from minor/s parents from the Phil. Embassy
for parent working abroad for minor/s without passport or parental consent from the minors with passport
authorizing a particular person to accompany said minor/s or unaccompanied with attached photo copy of passport
of and working visa of minor's parents who are working abroad or any valid ID's (driver's license or voter's ID, or
UMID IS, SSS, etc.) or minor/s parents with signature (for parents who worked locally-Notarized on the Place of
Residence)
7.Affidavit of Support and certified copy of any evidence to show financial capability of sponsor (parent/s legal
guardianship or any other person/agency shouldering the expenses such as a. Certificate of Employment b. Later
Income Tax Return C. Bank Statement d. For abroad: copy of working visa/working permit, residence ID.
8.Waiver of liability from parents from minor's travelling alone/unaccompanied.
9.Photo copy of passport of travelling companion
10.Two (2) pcs. Original colored passport size photos (white red or blue background) of minor taken for the last six
(6) months from time of application (NO SCANNED PICTURE IS ALLOWED)
11.Assessment report from the Social Welfare Officer II/Municipal/City Social Welfare and Development Officer
where the minor/s resides
12.Travel Clearance expiration. a. Php 300.00/child/minor for one (1) year
b. Php 600.00/child/minor for two (2) years
ADDITIONAL REQUIREMENT/S FOR MINOR /S UNDER SPECIAL CIRCUMSTANCES
1. For Filipino minor/s migrating to another country-VISA petition approve
2. For minor/s who will study abroad - acceptance from the school where the minor is to be enrolled
3. For minor/s who attend conference, study tour, summer camp, completion student exchange program, world
youth day and other relate activities
a. Certification from sponsoring organization
b. Affidavit of undertaking of companion indicating the safety measures undertaken by the sports agency
(for sports competition)
c. Signed invitation from the sponsoring agency/organization abroad with itinerary of travel and list of
participants and duration of the activity/travel
4. For minor/s who will travel on medical purposes
a. Medical Abstract of the minor/s
b. Recommendation from the attending Physician that such medical procedure is not available in the
country
5. For minor/s going abroad for adoption- Placement Authority and Authority Escort
6. For minor/s who will travel alone/ unaccompanied a Declaration from Indemnity for the airlines for an
accompanied minor
7. For abandoned minor with alleged missing parent, if parents are marrying, the following shall be
requirements;
a. A social case Study Report executed by a licensed social worker both the local government unit
b. Blotter report from either the local police or barangay certification from the locality or the last known
address of the alleged missing; and
c. One (1) returned registered mail to the last known address of the alleged missing parents(s) or known
relative(s)
8. Minors travelling to Italy need to submit photocopy of sojourn of the persons they will be going to Italy, if
Singapore, S-pass
9. 9. Minors travelling to Japan must submit invitation/guarantee letter written in English.
Note: ADDITIONAL REQUIREMENTS MAYBE REQUIRED NECESSARY

Province of Tarlac
Citizen’s Charter
DURATION OF
CHARGE
Give copy of the
Maria Consorcia R. Applic
Get application form and application form &
1
checklist of requirements. provide clarification on
10 Minutes Corpus None ation
Form
the requirements needed.
Clients fill-up the
Review the filled-up
application form and Maria Consorcia R.
2 application form and 10 Minutes
submit the needed Corpus
submitted documents
requirements.
Interview the applicant
Maria Consorcia R.
3 or his/ her 1 hour
Corpus
representative
Prepares the assessment Maria Consorcia R.
1 hour
report Corpus
Issue the assessment
report together w/ the
requirements and advice
Maria Consorcia R.
client to proceed to 10 minutes
Corpus
DSWD RO III for the
issuance of travel
clearance
END OF TRANSACATION
Note: On complex cases, validation and home visit will be conducted Issued the assessment report w/ 2 hours and 30
minutes w/ one signatory.

Province of Tarlac
Citizen’s Charter
SERVICE: SECURING A SOCIAL CASE STUDY REPORT AND REFERRAL LETTER FOR SCHOLARSHIP GRANT,
HOSPITAL USE TO AVAIL MEDICINE SOCIAL SERVICES BENEFITS, AVAILMENT OF ASSISTIVE DEVICE FOR
PERSONS WITH DISABILITY.
WHO MAY AVAIL OF THE SERVICE: Indigent patient, Indigent Out of School, Person with Disability
a. Medical Certificate/ Abstract and Certification of indecency from the Barangay Captain.
b. Request Letter from the Social Worker where the patient is confined
c. Certificate of enrollment, official receipt, Valid school ID, certificate of indecency from the barangay
captain.
d. Grades from the previous semester, all documents that are photocopied must be certified by the school
where the student is enrolled.
e. Picture Whole Body
Duration: 1 Hour and 24 Minutes

DURATION OF
CHARGE
Maria Consorcia R.
Receive the submitted
1 Submit the requirements.
requirements.
2 minutes Corpus None
Conduct Interview to Maria Consorcia R.
2 20 minutes
client Corpus
Prepares the SCSR/
Referral Letter and Maria Consorcia R.
3 1 hour
submit to MSWDO for Corpus
review and signature
Maria Consorcia R.
Issue the SCSR, Referral
Corpus
Letter to Requesting Maria Consorcia R.
2 minutes
party. Corpus
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: AID TO INDIVIDUAL IN CRISIS SITUATION (AICS)
WHO MAY AVAIL OF THE SERVICE: Family head and other needy adults in crisis situation, Disabled Person,
Senior Citizen, Solo Parent, Youth
a. Medical Certification/ Abstract
b. Certification of indecency from the Brgy. Chairman
c. Doctor's Prescription for medicines
d. Death Certificate for burial assistance
e. Doctor's request for laboratory examinations such as chest x-ray and FBS
DURATION OF
CHARGE
LCE and MSWDO staff
Client seeking assistance
will interview client
1 will proceed to office of
seeking financial 5 minutes LCE/MSWDO Staff None
the LCE
assistance
Client will submit Received requirements
2 requirements to MSWDO submitted as to 5 minutes MSWDO Staff
and LCE Staff compliance.
Conduct interview with
3 the clients or his/her 20 minutes LCE/MSWDO Staff
representatives
Cash
Release financial
4
assistance
2 minutes LCE/MSWDO Staff Assistance
Payroll
END OF TRANSACATION

SERVICE: ISSUANCE OF SENIOR CITIZENS ID AND PWD ID AND PURCHASE
WHO MAY AVAIL OF THE SERVICE: Person 60 years and above, Person below 60 years’ old
a. Application Form
b. 2 pcs. 1x1 picture
c. Birth Certificate/ COMELEC ID/Registration Form
d. Death Certificate for burial assistance
DURATION OF
CHARGE
Receive the filled-up
1 Fill-up application form. form Check if all entries 2 Minutes MSWDO Staff None
are completely filled-up.
Type the Senior Citizen
2 and PWD ID card and 5 Minutes MSWDO Staff
purchase booklet
Release of I.D card and
3 Purchase booklet to 2 Minutes MSWDO Staff
client
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
OFFICE: Public Employment Services
SERVICE: RECRUITMENT ACTIVITY FOR LOCAL & OVERSEAS EMPLOYMENT
WHO MAY AVAIL OF THE SERVICE: Public/Individual, Jobseekers, Companies/Licensed Recruitment Agencies
a. BIR Certificate/Registration (Form 2303)
b. Establishment Registration Form
c. DTI / SEC Registration Form
d. DOLE License for Local Private Recruitment and Placement Agency (PRPA)
e. POEA License for Overseas Recruitment and Placement Agency (RPA)
f. DOLE Registration of Contractors/Sub-contractors
g. Business/Mayor’s Permit Certificate
h. Company Profile
i. List of Vacancies
j. Letter of Intent
DURATION OF
APPLICANT ACTIVITIES PERSON IN
STEP SERVICE PROVIDED (UNDER NOMAL FEE FORM
CHARGE
Establishment
Registration
Form (for new
Request for Recruitment Review photocopy Rachelle V. Manguera companies
1 5 minutes Merly S. Bumagat None
Activity of requirements who will
conduct
recruitment
activity)
2 Approval of Schedule Letter of Intent 5 minutes Merly S. Bumagat None None
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: REFERRAL FOR JOBSEEKERS
WHO MAY AVAIL OF THE SERVICE: Public/Individual, Jobseekers
a. Curriculum Vitae/Resume with 2” x 2” picture
b. Transcript of Records or Diploma
c. Training Certificate & Employment Certificates, if available
DURATION OF
STEP (UNDER NOMAL PERSON IN CHARGE FEE FORM
Review photocopy Rachelle Manguera/
1 Submit Requirements 1 minute None None
of requirements Jomer G. Lazaro
PESO
Fill-up PESO Employment
Employment Information
Rachelle Manguera/
2 Information System 4 minutes None System
Jomer G. Lazaro
Registration Form Registration
(NSRP Form 1) Form (NSRP
Form 1)
Interview Merly S. Bumagat
3 One-on-One Interview 2 minutes None None
applicant Rachelle V. Manguera
Referral through Wait for the Rachelle V. Manguera Letter for
4 2 minutes None
Referral Letter Referral Letter(s) Merly S. Bumagat signature
Issuance of Referral Rachelle Manguera/
5 Referral Letter 1 minute None none
Letter Jomer G. Lazaro
END OF TRANSACATION

SERVICE: APPLICANTS REGISTRATION
WHO MAY AVAIL OF THE SERVICE: Public/Individual, Jobseekers
WHAT ARE THE REQUIREMENTS: Curriculum Vitae/Resume with 2” x 2” picture
Duration: 5 minutes
DURATION OF
Review photocopy 1 minute Rachelle Manguera None None
1 Submit Requirements
PESO
Fill-up PESO Employment
Employment Information
Rachelle Manguera/
2 Information System 4 minutes None System
Jomer G. Lazaro
Registration Form Registration
(NSRP Form 1) Form (NSRP
Form 1)
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES)
SCHEDULE OF AVAILABILITY OF SERVICE: March – July, Monday to Friday, 8:00 am - 5:00 pm
WHO MAY AVAIL OF THE SERVICE: College Students from Capas
WHAT ARE THE REQUIREMENTS: Curriculum Vitae/Resume with 2” x 2” picture
DURATION OF
v (UNDER NOMAL PERSON IN CHARGE FEE FORM
Review photocopy Rachelle Manguera/
SPES
Fill-up SPES Application Rachelle Manguera/
2 5 minutes None Application
Form Jomer G. Lazaro
Form
Rachelle V. Manguera
3 Review requirements 2 minutes None None
Merly S. Bumagat
SPES
Recommending
4 2 minutes Merly S. Bumagat None Application
approval of application
Form signed
SPES
Mayor Reynaldo L
5 Approval of Application 2 minutes None Application
Catacutan
Form signed
END OF TRANSACATION

SERVICE: CAREER COACHING SEMINAR
SCHEDULE OF AVAILABILITY OF SERVICE: Depend on the schedule of DepEd (whole year-round)
WHO MAY AVAIL OF THE SERVICE: Grade 10 students
WHAT ARE THE REQUIREMENTS: Letter of Intent from the School Principal / OIC
Duration: 2 hours and 5 minutes

DURATION OF
Review Letter of
1 Approval of Schedule 5 minutes Merly S. Bumagat None None
Intent
Merly S. Bumagat
Career Coaching Attendance
2 Attendance of Students 2 hours Rachelle V. Manguera None
Seminar Sheet
Jomer G. Lazaro
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: LABOR EMPLOYMENT FOR GRADUATING STUDENTS (LEGS) / PRE-EMPLOYMENT ORIENTATION
SEMINAR (PEOS)
SCHEDULE OF AVAILABILITY OF SERVICE: Before the end of the School Year
WHO MAY AVAIL OF THE SERVICE: College/Tech-Voc Graduating Students from Dominican College of Tarlac
& St. Peter College of Technology
WHAT ARE THE REQUIREMENTS: Letter of Intent from the School Principal / Administrator
Duration: 2 hours and 5 minutes

DURATION OF
Approval of Schedule RevieLetter of 5 minutes Merly S. Bumagat None None
1
Intent
Attendance of Students LEGS / PEOS 2 hours Merly S. Bumagat None Attendance
2 Rachelle V. Manguera Sheet
Jomer G. Lazaro
END OF TRANSACATION

SERVICE: JOB FAIR
SCHEDULE OF AVAILABILITY OF SERVICE: Once a year
WHO MAY AVAIL OF THE SERVICE: Public/Individual, jobseekers, companies/Licensed Recruitment Agencies
WHAT ARE THE REQUIREMENTS: Copy of LRA/SRA Requirements
Duration: 1 Day
DURATION OF
Invite Companies/
Licensed Recruitment 5 minutes /
Send Invitation Merly S. Bumagat
1 Agencies, SSS, invitation None None
Letter thru email Rachelle V. Manguera
PhilHealth, Pag-ibig, letter
DTI
Merly S. Bumagat
Attendance of Locators Attendance
2 Job Fair Proper 8am – 5pm Rachelle V. Manguera None
& Jobseekers Sheet
Jomer G. Lazaro
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: DOLE INTEGRATED LIVELIHOOD PROGRAM (DILP)
SCHEDULE OF AVAILABILITY OF SERVICE: Depends on Funds allocated by Department of Labor & Employment
WHO MAY AVAIL OF THE SERVICE: Public/Individual, jobseekers, companies/Licensed Recruitment Agencies
WHAT ARE THE REQUIREMENTS: Copy of LRA/SRA Requirements
DURATION OF
Fill – up Individual
Rachelle V. Manguera
1 Request of Livelihood Individual 5 minutes None Beneficiary
/ Jomer G. Lazaro
Beneficiary Profile Profile
Interview
Recommending Merly S. Bumagat Application
2 qualified 5 minutes None
Approval of Request Form
Beneficiary
Approved
Mayor Reynaldo L.
3 Approval of Request 2 minutes None Application
Catacutan
Form
END OF TRANSACATION

SERVICE: TULONG PANGHANAPBUHAY SA ATING DISADVANTAGED (TUPAD) WORKER
SCHEDULE OF AVAILABILITY OF SERVICE: Every 3rd quarter of the year, Depends on Funds allocated by
Department of Labor & Employment
WHO MAY AVAIL OF THE SERVICE: Disadvantaged Workers/Unemployed
WHAT ARE THE REQUIREMENTS: Individual Beneficiary Profile
Duration: 10 Days and 6 Hours

DURATION OF
Attendance
Profiling,
Merly S. Bumagat Sheet/
Attendance of Orientation &
1 4 hrs Rachelle V. Manguera None Individual
Beneficiary Distribution of
Jomer G. Lazaro Beneficiary
PPEs
Profile Form
Merly S. Bumagat
Attendance of Work
2 10 days Rachelle V. Manguera None DTR
Beneficiary Implementation
Jomer G. Lazaro
Merly S. Bumagat
Attendance of Awarding of Attendance
3 2 hrs Rachelle V. Manguera None
Beneficiary Wages Sheet
Jomer G. Lazaro
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: TESDA COURSE SKILLS TRAINING
a. TRAINING FOR WORK SCHOLARSHIP PROGRAM (TWSP)
b. SPECIAL TRAINING FOR EMPLOYMENT PROGRAM (STEP)
SCHEDULE OF AVAILABILITY OF SERVICE: Depends from TESDA Allocation & Trainings Requested by LGU
WHO MAY AVAIL OF THE SERVICE: Public/Individual
a. 4 pcs. 1 x 1 pic
b. 4 pcs. 2 x 2 pic
c. 6 pcs. Passport Size pic
d. Birth Certificate/Marriage Contract
e. Brgy. Clearance
f. Photo copy of Valid ID
g. Transcript of Records/High School Diploma
DURATION OF
Review photocopy Rachelle V. Manguera
Fill up Application Form
Rachelle V. Manguera Registration
2 / TESDA Registration 5 minutes None
Jomer G. Lazaro Form
Form
Merly S. Bumagat
3 Review Requirements 3 minutes Rachelle V. Manguera None None
Jomer G. Lazaro
Recommending
4 2 minutes Merly S. Bumagat None None
Approval of Application
Approved
Mayor Reynaldo L.
5 Approval of Application 2 minutes None Application
Catacutan
Form
END OF TRANSACATION

SERVICE: OWWA PROGRAMS & SERVICES
SCHEDULE OF AVAILABILITY OF SERVICE: Case to Case basis or when need arises
WHO MAY AVAIL OF THE SERVICE: OFW Members & Families
WHAT ARE THE REQUIREMENTS: Photocopy of Passport
DURATION OF
Interview OFW
1 5 minutes Merly S. Bumagat None None
Members/Families
Call OWWA
2 Referred to OWWA Welfare Officer 5 minutes Merly S. Bumagat None None
(Regional Office)
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: KOREAN LANGUAGE TRAINING PROGRAM (SCHOLARSHIP)
SCHEDULE OF AVAILABILITY OF SERVICE: Whole Year round
WHO MAY AVAIL OF THE SERVICE: Capas Applicants who wants to work in Korea as Factory Worker
WHAT ARE THE REQUIREMENTS: Resume, Passport, Brgy. Clearance, Application form for Scholarship
DURATION OF
Review photocopy Rachelle V. Manguera
1 Submit requirements 1 minute None None
of requirements / Jomer G. Lazaro
Fill-up Application Rachelle V. Manguera Application
2 5 minutes None
Form / Jomer G. Lazaro Form
Merly S. Bumagat
3 Review Requirements 3 minutes Rachelle V. Manguera None None
/ Jomer G. Lazaro
Application
Recommending
4 2 minutes Merly S. Bumagat None Form for
Approval of Application
Scholarship
Application
Mayor Reynaldo L.
5 Approval of Application 2 minutes None Form for
Catacutan
Scholarship
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
OFFICE: MUNICIPAL ENGINEER
SERVICE: ISSUANCE OF BUILDING PERMIT
SCHEDULE OF AVAILABILITY OF SERVICE: Monday to Friday, 8:00 am - 5:00 pm
WHO MAY AVAIL OF THE SERVICE: General public, firms or corporations, agencies of the government who
want to construct residential houses, commercial buildings and other infrastructures whether new or renovation
within this municipality.
1. Picture of project location
2. Locational Clearance
3. Fire Safety Evaluation Clearance
4. Location Clearance (HLURB)
5. Pollution Clearance (for industrial use only)
6. Barangay Clearance or Resolution where the building is to be constructed
7. Transfer Certificate of Title (TCT) of the property lot (2 copies)
In case the applicant is not the registered owner of the lot:
 Duly notarized copy of the contract of lease
 Duly notarized copy of the contract of sale
 Duly notarized copy of deed of sale
8. Tax Declaration (2 copies)
9. Tax Receipt (2 copies)
10. Five (5) sets of plans (signed & sealed by Licensed Professionals)
11. Five (5) copies of Specifications and Bill of Materials (signed by Licensed Professionals)
12. Photocopy of latest PTR and PRC ID with three original specimen signature of Licensed
Professionals)
13. Structural Design Analysis for 2-Storey Building and above (signed by Licensed Professionals)
Duration: 1 Hour and 21 Minutes
DURATION OF
- Secure Building Permit Issue building None Building
and other ancillary permit permit and other Permit and
forms (1 set) ancillary permit other
application forms (1 MEO staff ancillary
- Comply with set) and 5 minutes -Engr. Ronaldo R. forms (1
1 requirements from checklist of Cortez set)
checklist requirements -Jennifer Samson
-Norberto Pineda
- Give appropriate
instructions
to the client
Submit duly accomplished - Receive and check None None
forms and complete set of all submitted forms
requirements and complete set of
requirements
MEO staff
- Endorse the client 10 minutes -Engr. Ronaldo R.
2 to the Zoning Cortez
Department, Bureau
of Fire Protection
and other
concerned
agencies
3 - Evaluate the plans 30 minutes MEO staff None None

Province of Tarlac
Citizen’s Charter
-Engr. Ronaldo R.
- Assess Cortez
corresponding fees
and prepare
schedule of fees
Payment of fees Accept payment and Based
(Municipal Treasury issue Official Treasury Office staff on the
Office) Receipt -Ronaldo Supan Revised
Official
4 5 minutes -Renel Cunanan Building
Receipt
-Jose Harry Canasa Code
(PD
1096)
Present the Official - Prepare and MEO staff None
Receipt process occupancy -Jennifer Samson
permit
- Endorse
application -Engr. Ronaldo R.
to the Building Cortez
Official
None
5 for final approval 20 minutes
-Final evaluation Engr. Allan L. Mariano

and approval by the (Building Official)
Building Official
-Submit to Mayor Mayor’s Office

for signature Hon. Reynaldo L.
Catacutan
Release approved Approved
Receive approved
6 Occupancy Permit
Occupancy Permit 1 minute MEO Staff None Occupancy
(owner’s copy) Permit
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: ISSUANCE OF OCCUPANCY PERMIT
WHO MAY AVAIL OF THE SERVICE: General public, firms or corporations, agencies of the government who was Issued
a Building permit within this municipality may apply upon completion of the building and ready for occupancy
1. Certificate of Completion Form (signed and sealed by Licensed professionals)
2. Three (3) sets of as-built plans (signed & sealed by Licensed Professionals)
3. Fire Safety Inspection Certificate
DURATION OF
- Issue application
- Apply for Occupancy forms and checklist
MEO staff
Permit of
5 minutes -Engr. Ronaldo R.
requirements Occupancy
1 - Secure application forms
Cortez None
permit forms
-Jennifer Samson
and checklist of - Give appropriate
-Norberto Pineda
requirements instructions
to the client
- Receive and check
all submitted forms
and documents
Accomplish and MEO staff
required from the 10 minutes
submit application forms -Engr. Ronaldo R.
2 and documents required
checklist
Cortez
None None
- Endorse the client
from the checklist
to the Bureau of Fire
Protection
- Prepare order of MEO staff

payment for -Engr. Ronaldo R.
3 occupancy permit
5 minutes
Cortez
None None
Based
Treasury Office staff on the
Payment of fees Accept payment and -Ronaldo Supan Revised
Official
4 (Municipal Treasury issue Official 5 minutes -Renel Cunanan Buildin
Receipt
Office) Receipt -Jose Harry Canasa g Code
(PD
1096)
- Prepare and
process occupancy MEO staff
permit -Jennifer Samson
- Endorse -Engr. Ronaldo R.
Present the Official None
5 Receipt
application 20 minutes Cortez None
to the Building
Official
for final approval
- Final evaluation
-Engr. Allan L. Mariano
and approval by the
(Building Official)
6 Building Official
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: ISSUANCE OF SERVICE CONNECTION PERMIT (Electric Meter Connection) & PERMIT FOR
TEMPORARY SERVICE CONNECTION
WHO MAY AVAIL OF THE SERVICE: General public, firms or corporations, agencies of the government who will apply
for electric meter connection.
1. Barangay Clearance
2. Cedula
3. Light bill receipt (TARELCO) or Statement of account of nearest neighbor
DURATION OF
-Review
requirements
submitted and
interview client
-Apply for an electrical MEO Staff
- Endorse the client Service
permit and submit other 5 minutes -Engr. Ronaldo R. None
1 requirements
to the TARELCO
Cortez
connection
personnel for permit form
inspection
- Prepare order of
payment
Based
Official
Receipt
(PD
1096)
Present the Official - Prepare service 15 minutes MEO staff None None
Receipt connection permit -Engr. Ronaldo R.
Cortez
- Endorse
application
to the Building
3 Official
for final approval
- Final evaluation -Engr. Allan L. Mariano

Building Official
Approved
Release approved
Receive approved service service
4 connection permit
service connection 1 minute MEO Staff None
connection
permit
permit
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE: ISSUANCE OF A FENCING PERMIT
WHO MAY AVAIL OF THE SERVICE: General public, firms or corporations, agencies of the government who intend
to construct perimeter fence within this municipality.
1. Vicinity map of the site
2. Locational Clearance
3. Barangay Clearance or Resolution
4. Transfer Certificate of Title (TCT) of the property lot (2 copies)
In case the applicant is not the registered owner of the lot:
 Duly notarized copy of the contract of lease
 Duly notarized copy of the contract of sale
 Duly notarized copy of deed of sale
5. Tax Declaration (2 copies)
6. Tax Receipt (2 copies)
7. Three (3) sets of plans (signed & sealed by Licensed Professionals)
8. Three (3) copies of Specifications and Bill of Materials (signed by Licensed Professionals)
9. Three (3) copies of Lot Plan
DURATION OF
- Apply for Fencing Permit - Issue application MEO staff
forms and checklist -Engr. Ronaldo R.
of Cortez
5 minutes
requirements Fencing
1 None
Permit forms
- Secure application forms - Give appropriate -Jennifer Samson
and checklist of instructions -Norberto Pineda
requirements to the client
- Receive and check
all submitted forms
and documents
Accomplish and MEO staff
required from the 5 minutes
submit application forms -Engr. Ronaldo R.
2 and documents required
checklist
Cortez
None None
from the checklist
- Endorse the client
to the Zoning
Department
- Evaluate the plans
MEO staff
- Assess 20 minutes -Engr. Ronaldo R.
3 corresponding fees Cortez
None None
and prepare
schedule of fees
Based
on the
Treasury Office staff
Payment of fees Accept payment and Revised
-Ronaldo Supan Official
4 (Municipal Treasury issue Official 5 minutes
-Renel Cunanan
Buildin
Receipt
Office) Receipt g Code
-Jose Harry Canasa
(PD
1096)
- Prepare and MEO staff
Present the Official process Fencing -Jennifer Samson
5 Receipt Permit
20 minutes None None

Province of Tarlac
Citizen’s Charter
- Endorse -Engr. Ronaldo R.
application Cortez
to the Building
Official
for final approval
- Final evaluation Engr. Allan L. Mariano

Building Official
-Submit to Mayor Mayor’s Office

for signature -Hon. Reynaldo L.
Catacutan
Receive approved Fencing
6 Permit
Fencing Permit 1 minute MEO Staff None Fencing
END OF TRANSACATION

SERVICE ISSUANCE OF AN DEMOLITION PERMIT
WHO MAY AVAIL OF THE SERVICE: General public, firms or corporations, agencies of the government who intend to
demolish a structure within this municipality.
1. Vicinity map of the site
2. Picture of the structure to be demolished
3. Letter requesting for demolition
4. Demolition permit form
DURATION OF
- Issue demolition
permit and MEO staff
- Apply for a demolition
checklist of -Engr. Ronaldo R.
permit
requirements Cortez Demolition
5 minutes
1 None permit forms
- Secure Demolition
- Give appropriate
permit form and other -Jennifer Samson
instructions to
checklist of requirements -Norberto Pineda
client
- Receive and check

- Submit duly all submitted 5 minutes
MEO staff
accomplished forms forms and -Engr. Ronaldo R.
2 Cortez
None None
and complete set of documents
requirements required from the
checklist
- Prepare order of MEO staff
3 payment for 5 minutes -Engr. Ronaldo R. None None
Demolition permit Cortez
Based
on the
Treasury Office staff
Payment of fees Accept payment and Revised
-Ronaldo Supan Official
4 (Municipal Treasury issue Official 5 minutes
-Renel Cunanan
Buildin
Receipt
Office) Receipt g Code
-Jose Harry Canasa
(PD
1096)

Province of Tarlac
Citizen’s Charter
- Prepare and
MEO staff
process Demolition
-Jennifer Samson
permit
-Engr. Ronaldo R.
Cortez
- Endorse
application
to the Building
Official
Present the Official
5 Receipt
for final approval 20 minutes None None
Final evaluation
-Engr. Allan L. Mariano
and approval by the
(Building Official)
Building Official
Mayor’s Office
Submit to Mayor for
-Hon. Reynaldo L.
signature
Catacutan
Receive approved
6 Demolition Permit
Demolition Permit 1 minute MEO Staff None Demolition
END OF TRANSACATION

SERVICE ISSUANCE OF SIGN PERMIT
WHO MAY AVAIL OF THE SERVICE: General public, firms or corporations, agencies of the government who intend to
install signage within this municipality
1. Letter of request for a sign permit
DURATION OF
- Receive and None None
MEO staff
review the letter of
-Engr. Ronaldo R. Cortez
request
Apply for sign permit 5 minutes
1
- Prepare order of
-Jennifer Samson
payment for sign
permit
Based
Official
Receipt
(PD
1096)
Receive approved Sign Release approved 1 minute MEO Staff None Approved
3 Permit Sign Permit -Jennifer Samson Sign Permit
(owner’s copy) -Engr. Ronaldo R. Cortez
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
OFFICE: MUNICIPAL DEVELOPMENT AND PLANNING COORDINATOR
SERVICE ISSUANCE OF LOCATION CLEARANCE
WHO MAY AVAIL OF THE SERVICE: 18 years old and above Anyone who has the intention to engage in business
within the Municipality of Capas or to simply construct/renovate a Residential, Commercial or institutional
Building.
1. Barangay Resolution interposing no objection to the proposed project and/or Sangguniang Bayan
Resolution approving the Development Plan of the applicant and authorizing the Issuance of the
Location Clearance and/or Development Permit.
2. Proof of the ownership to the Land. i.e. Land Title, Deed of Sale/Donation, Lease Contract
3. Tax Declaration
4. One complete set of Blueprinted Plans
5. Bill of Materials
DURATION OF
Determine what
type of proposed 3 minutes
project is being
applied for.
If it conforms with Zoning

the existing Zoning None Applicatio
1 Get application Form
Municipal Administrator n form
Comprehensive 2 minutes
Land Use
Plan/Zoning
Ordinance, give
checklist of
requirements
Review 15 minutes
Documents
Submit accomplished
Based on
and notarized
If the Zoning existing
2 application form
requirements are 5 minutes Administrator Municipal
together with the
complete, assess Tax Code
requirements
the corresponding
fees
Based on
Pays Local Zoning Fee to Process payment
Mun. Treasurer’s existing
3 the Municipal and issue Official 5 mins
Clerk Municipal
Treasurer’s Office Receipt(OR)
Tax Code
Process, issue and
Present Official release locational Zoning
4 20 mins
Receipt(OR) Clearance/ Administrator
Zoning Permit
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE ISSUANCE OF ZONING CERTIFICATION
WHO MAY AVAIL OF THE SERVICE: 18 years old and above Anyone who needs Zoning Certification or wishes to
determine the Zoning viability or classification of their land/area within the Municipality of Capas.
1. Land Title
2. Vicinity Map
3. Barangay Clearance
DURATION OF
Determine existing 3 minutes
Land use
Seek advice from the Zoning None None
1
Zoning Administrator Administrator
Prepare Zoning 10 minutes
Certification
Based on
Pays fee to the
Municipal existing
2 Municipal Treasurer’s
Treasurer’s Office Municipal
Office
Tax Code
Issue Zoning Zoning
3 2 minutes
Certification Administrator
4
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE ISSUANCE OF ZONING CERTIFICATION
WHO MAY AVAIL OF THE SERVICE: 18 years old and above Anyone who needs Statistical Information about the
Municipality and its development plans.
1. Valid Identification Card
2. Letter of Request
3. Flash drive (for large files)/e-mail address
DURATION OF
Person in-charge
Approach a frontline
verifies if
staff for the availability None None
1 information/data 5 mins
of information/ data Lerma F. Tanhueco
required is
requested
available
If data is available,
advice if what
format you want
the Vilma P. Cruz
information/data
to be given to
Clients may photocopy you(electronic,
the requested materials soft copy,
or the MPDO staff may computer print-
2 provide soft copy out form,
None
through e-mail/ flash photocopy) 5 mins
drive Note: All materials
are available for
room-use only
The information to
be given will be Engr. Sonia Compra
reviewed and
verified
Claim requested Release needed
3
information/ data information/ data 5 minutes Melanie C. Colcol None
Record for the
Annual
4 Sign in logbook
Accomplishment 2 minutes Melanie C. Colcol None
report
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
OFFICE: MAYOR’S OFFICE
SERVICE PREPARATION OF MARRIAGE CERTIFICATE
WHO MAY AVAIL OF THE SERVICE: Couples about to get married
List of Sponsors
Marriage License issued by Municipal Civil Registrar
DURATION OF
Review the
Solemniza Municipal
Applicant request for requirements Community Affairs
1 8 minutes tion Fee - Form No.
Marriage Certificate submitted Proceed Officer III
P600 97
to MTO
Review the Sponsor
Client to submit the Community Affairs
2 requirements 5 minutes fee- P150/
name of sponsor Officer III
submitted Sponsor
- Solemnized by 10 minutes
the Municipal
Mayor
- Registration of 5 minutes Community Affairs

3 Present O.R Marriage Officer III
Certificate
- Issuance of
Marriage 2 minute Registration Officer
Certificate
END OF TRANSACATION

SERVICE AFFIDAVIT OF LOSS FOR: DRIVER’S LICENSE, COMPANY ID, SENIOR CITIZEN ID, ATM
WHAT ARE THE REQUIREMENTS: Latest Community Tax Certificate/Official Receipt
DURATION OF
- Review the Community Affairs
Filling/Recording of Documents Officer III
1 5 minutes 100.00 None
Request
Proceed To MTO MTO
- Prepare affidavit
of loss
Community Affairs
2 Pays fee and present O.R 8 minutes
Officer III
- Issue Affidavit of
Loss
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE SECURING JOINT AFFIDAVIT FOR NON APPEARANCE OF: Birth, Marriage, Death
WHAT ARE THE REQUIREMENTS: Certificate of Non-Appearance issued from Municipal Civil Registrar, Two
witnesses not related to the client, Ten (10) years older to the client with latest Community Tax Certificate
DURATION OF
- Review Community Affairs
requirements Officer III
1 Request for Affidavit submitted 3 minutes 100.00 None
MTO
Proceed To MTO
- Prepares and
Community Affairs
2 Present Official Receipt Issue Joint 10 minutes
Officer III
Affidavit
END OF TRANSACATION

SERVICE ISSUANCE OF MAYOR'S CLEARANCE FOR EMPLOYMENT, FIREARMS LISENCE APPLICATION FOR
POLICE AND MILITARY TRAINING
WHAT ARE THE REQUIREMENTS: Barangay Clearance / Community Tax Certificate
DURATION OF
- Review Community Affairs
requirements Officer III
1 Request for Clearance submitted 2 minutes 100.00 None
MTO
Proceed To MTO
Prepare Permit
Community Affairs
2 Present Official Receipt 8 minutes
Release Mayor's Officer III
Clearance
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
SERVICE SECURING PERMIT TO CONDUCT MOTORCADE/TRANSPORT/TRAVEL
WHO MAY AVAIL OF THE SERVICE: Company with Promotional Campaign, School, Civic Organization
WHAT ARE THE REQUIREMENTS: Letter request to Municipal Mayor
DURATION OF
Review documents Community Affairs
Proceed Officer III
1 Request for Permit 2 minutes 100.00 None
-Proceed to MTO MTO
Prepare Permit
Community Affairs
2 Present Official Receipt 8 minutes
Release Mayor's Officer III
Permit
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
OFFICE: TOURISM
SERVICE Mt. Pinatubo Trek and Environs
SCHEDULE OF AVAILABILITY OF SERVICE: (Main Office) Municipal Monday to Friday – 8:00 AM to 5:00PM
Satellite/Extension Office (Barangay Sta. Juliana)
Mon – Fri – 6:00 AM to 5:00 PM or until there are still guest/s
Saturday – 5:00 AM to 5:00 PM or until there are still guest/s
Sunday – 5:00 AM to 5:00 PM or until there are still guest/s
Cut-off time of Pinatubo Trekking:
During Rainy Season but good weather – 7:00 AM
During Summer/Peak season: (no advisory from PAF of scheduled military activity/activities)
(3kms. Trekking) - 10:00 AM (the trekking starts at Sitio Kwadra)

(7kms. Trekking) - 09:00 – 09:15 AM
-If there is an advisory of a military activity, the time will be adjusted
earlier.
During Balikatan exercises – Cut-off time of Departure is 07:00AM or depends on the Philippine Air Force
advisory
During local military activities – depends on the PAF advisory

(Day Tour)
a. Physically fit for trekking.
b. 40 years & above- A mandatory blood pressure check
c. 60 years old & above or senior citizens – Medical Certificate or with a medical practitioner/paramedic
or (If Foreigners –Travel insurance stating the insured is physically fit)
d. For Children – Should be of accountable age and able to walk.
-Accompanied by parents.
-Handwritten waiver of parent/s of full responsibility of child.
What are the requirements for Overnight Camping at the Mt. Pinatubo Crater Lake?
A. Same as the requirements of Day Tour: A, B. C
B. Should be accompanied by the Organizer or his/her duly authorized representative.
C. Should be accompanied by an accredited DOT Tour Guide
D. Should also be accompanied by a Paramedic or Emergency Medical Technician (EMT)
E. Security personnel from the PAF or PNP or Trained Barangay Tanods (if PAF & PNP are not
Available).
Other Tourist Destinations/Attractions/Cultural Properties of the Municipality of Capas:

A. Capas Death March Monument(Capas People’s Park) –Barangay Cutcut I (Malutung
Gabun)
B. Sto. Domingo Train Station & Km. 106 Historical Marker – Barangay Sto. Domingo II
C. Capas National Shrine (Site of the former Concentration Camp)- Barangay Aranguren
1. Box Train
2. Hanging Bridge
3. Wall of Heroes
4. Defenders Hall
5. Esplanade
6. Memorials (American Battling Bastards, Czech Republic & Philippines)
7. 31,000 Trees planted to represent each of the dead soldiers
8. 70 Meter Obelisk
D. San Nicolas de Tolentino Shrine – Barangay Sto. Rosario
E. Bell of Nuestra Senora del Carmen (18th Century bell) – San Nicolas de Tolentino Shrine
F. Spanish Era Well and Cemetery – (Well)- St. Joseph Parish Church, Barangay O’Donnell

Province of Tarlac
Citizen’s Charter
G. Ferrocarril Bridges in Cubcub & in boundary of Sto. Domingo II & Dolores
H. Century Old Narra Tree – (Beside the Public Market) Barangay Cubcub
L. Century Old Acacia Tree – (Infront of St. Joseph Parish Church) Barangay O’Donnell
J. Capas Gabaldon Elementary School – Barangay Cubcub
K. Capas East Central School – Barangay Sto. Domingo I
L. Bueno Hot Spring – Barangay Bueno
M. X.Mt. Telakawa – Barangay Sta. Juliana
N. Military Camps – Training & Doctrine Command(TRADOC), Mechanized Infantry Division,
& United Nations Peacekeeping
O. Prayer Mountain- (Sitio Kalangitan) Barangay Cutcut II
P. Farmhouse by EDL – Barangay Dolores
Q. New Asia Golf and Spa Resort – Barangay O’Donnell
R. Crocodile Farm – Barangay Estrada
S. Tambo Lake – Barangay Sta. Juliana
T. Jumping Wild Boar Eco-Park Ranch – Barangay Maruglo
W. Various Falls – Barangay Sta. Juliana, Maruglo & Bueno
X. Tinapa-One Town, One Product – Barangay Talaga
DURATION OF
APPLICANT SERVICE ACTIVITIES PERSON IN
STEP (UNDER NOMAL FEE FORM
CHARGE
Receive client
through personal
appearance in
office
(Booked or walk-
ins)
a. Receive various
queries of
Pinatubo & 8-10 mins.
environs packages Mt. Pinatubo
or fees, including Trek-
ATV Php3,000.00
b. Mt. Pinatubo guest-
Crater Lake Trek 10-15 mins. Tourism fee
or environs tours Php350.00 /
Personal appearance in Tourism Staff
1 c. Fill-up entry or guest-
office
gate pass Botolan fee-
quadruplicate & Php400/pax
waiver to be Jump-off to Local Guide-
signed in the 7kms. 1 ½ Php500
presence of a hours 4x4 (LGU&IPs)
tourism staff or ride
submit photocopy Trekking 2
of gov’t issued ID or more
for verification hours or
d. Assign Local depends on
Guide & 4x4 walking pace
vehicle
e. Payment of Mt.
Pinatubo or
environs fees

Province of Tarlac
Citizen’s Charter
f. Briefing of
guest/s of do’s &
don’ts of trekking
g. Assist guest/s to
their assigned
guide & 4x4
vehicle
h. Monitoring
guest/s of safety &
security through
base to base radio
transceivers by
Pinatubo Radio
Operators and
along the trail by
Pinatubo Rangers
i. Maintenance &
repair along the
trail and the crater
is done by the
Capas Tourism
Office
j. General Repair
of trail to Pinatubo
is done using a
heavy equipment
during its peak
season.
2. Overnight -Overnight
camping in the camping at
crater as per the crater
approval of the Php1,000.00-
Municipal Mayor additional fee
& PAF 4x4 vehicle
a. Letter of Php500.00-
permission additional
address to the fee/local
Mayor with the guide
names of the To be Php1000.00/
trekkers submitted at security
least 3 days Personnel(PAF
2 b. Advise of before the Tourism Staff /
additional fees for scheduled PNP)(depends
4x4 vehicles, local trek on the no. of
guide, PAF or PNP guests)
security personnel
or Trained Tambo Lake-
Barangay Tanods Php1,900.00
(if PAF & PNP are – 4x4 fee-5
not available) guests
maximum
Php350.00-
local guide
c. If in case of fee
approval

Province of Tarlac
Citizen’s Charter
of overnight Php50.00-
camping, the tourism
Tourism Office fee(CF)/guest
should coordinate
the activity to the
Barangay Captain
for the assignment
of guide & PAF or
PNP for security
personnel
Hot Spring
(Sta. Juliana)
Php1,900.00-
4x4 fee-
5guests
maximum
Php350.00-
local guide
fee
Php150.00-
Hot Spring
fee(Aeta)
Php50.00-
Tourism
fee(CF)/ guest
Mt.
3. After the trek or
Telakawa-
environ tour, 4x4
Php100.00 –
drivers & local
Tourism fee/
guides must report
guest
to the Tourism
Php350.00/lo
Office re:
3 cal guide
guest/s is/are
-1 from eco-
backed to base
guides list
camp safe (so all
-1 from the
ins and out of
sitio
guest/s is/are
(community)
accounted).
- ATV for
Pinatubo
(RATE)
Php9,500-
ATV (500cc-
Good for two
pax)
Php8,500(15
0cc-Good for
2pax)
Php800-
Royalty fee of
4x4
Capas
Tourism fee-
PHP300/pax

Province of Tarlac
Citizen’s Charter
Botolan
Tourism
Fee-
Php400/pax
-ATV for
Tambo Lake
(Rate)
Php4,500.00-
ATV (500cc-
Good for 2
pax)
Php3,500(15
0cc-Good for
2pax)
END OF TRANSACATION

Province of Tarlac
Citizen’s Charter
Directories of Municipal Offices and Contact Persons:

Office of the Mayor
Reynaldo L. Catacutan LL.B., DPA - Municipal Mayor
Landline : (045) 9250 - 154 local 124/ (045) 9250 - 408
E-mail address: [email protected]
Office of the Vice Mayor

Roseller B. Rodriguez - Municipal Vice Mayor
Landline : (045) 9250 - 154 local 306 | 925 – 0761
Office of Sangguniang Bayan

Jay Lawrence Sangalang - SB Secretary
Landline : (045) 925-0154 local 306
Office of the Municipal Planning and Development Coordinator.

Sonia Compra - Officer – in – Charge Municipal Planning and Development Officer
Landline : 925 - 0154
Office of the Municipal Accountant

Rolando T. Domingo - Municipal Accountant
Landline : 925 - 0154 local 102
E-mail address : [email protected]
Office of the Municipal Treasurer

Evelyn P. Roque - Municipal Treasurer
Landline : 925 - 0154 local 106 | 322 - 0889
E-mail address : [email protected]
Office of the Municipal Civil Registrar

Jonathan B. Sangalang - Municipal Civil Registrar
Landline ; 925 - 0154 local 105 | 925 – 504
E - mail address: [email protected]
Office of the Municipal Assessor

Alma S. Ayson - Municipal Assessor
Office of the Municipal Budget

Esper A. Dizon - Officer – in – Charge Municipal Budget Officer

Province of Tarlac
Citizen’s Charter
Office of the Municipal Social Welfare and Development
Maria Consorcia R. Corpus - Municipal Social Welfare and Development Officer
Office of the Municipal Environment and Natural Resources

Urbano G. Yumul - Supervising Environmental Management Specialist
Landline : 0919 – 617 – 7118
Motorpool Office
Gerardo F. Alonzo - Mechanical Shop General Foreman
Landline : 09399106972
E - mail address
Rural Health Unit

Dra. Franchette Reyes – Acting Rural Health Officer
Landline: 925- 0529
E - mail address:
Office of the Municipal Agriculturist

Lilibeth Huet - Municipal Agriculturist
Landline: 099998841175
Ospital Ning Capas

Dra. Bienvenida G. Cabezon - Acting Chief of Hospital
Landline: 491 - 1361
Office of the Economic Enterprise (Market)

Gina Intong - Acting Market Supervisor
Landlne : 925 – 0948
Office of the Municipal Engineer

Engr. Allan L. Mariano - Municipal Engineer
E- mail address: [email protected]
Office of the General Services

Rommel T. Reamico - General Service Officer
Landline : 324 – 0151
Office of the Public Employment Service

Merly S. Bumagat - Supervising Public Employment Service Officer
Landline :925 – 0154 local 305 | 491 – 3840
E - mail address : [email protected]

Province of Tarlac
Citizen’s Charter
Office of the Municipal Tourism
Marissa V. Vidal – Acting Tourism Officer
Landline: 925 – 0154 local 302
Office of the Legal Officer

Atty. Nicholas C. Pineda – Legal Officer
Landline : 925 – 0154 local 204
Office of the Administrator

Engr. Eleazar P. Beltran – Municipal Administrator
E - mail address :
Office of the Slaughter

Ramon David – Meat Inspector I
Landline : 0998 – 542 – 3200
E - mail address :
Office of the Municipal Human Resource Management Officer

Felicidad A. Baun – Acting Municipal Human Resource Management Officer

Province of Tarlac
Citizen’s Charter
CLIENT FEEDBACK FORM
Sa Aming mga Kliyente:
Kami po sa pamahalaang Local ng Capas, ay nagnanais na mapaglingkuran kayo ng

tapat at maayos.
I – tsek po ninyo ang alin sa mga sumusunod upang iparating sa amin ang inyo
naiisin.
______ 1. Papuri ______ 2. Mungkahi _______3. Reklamo
Tao/Opisina na may kinalaman: ___________________________________________________

_______________________________________________________________________________.
Ang ganapan sa Pangyayari: Petsa: _____________ Oras: ___________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Pangalan: _________________________________________________________________________
Tirahan: __________________________________________________________________________
Kumpanya/Tangapan: ______________________________________________________________
Numerp ng Telepono: ________________________________ E-Mail: _______________________
Signature: __________________
Mungkahi/Nais na Aksyunan: _______________________________________________________

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
PROCEDURE FOR FILING COMPLAINTS
The Local Government Unit of Capas wishes to serve you with satisfactory and contentment. Please use
any of the following to let us know how we have served you; be it compliment, complaint or suggestion.
1. Accomplishment our Feedback Form available at the Front/Complaint desk at the entrance of the
Municipal Hall. Drop at our Suggestion Box located ate the lobby of the Municipal Building.
2. Use our hotline number 925 – 0408 or email us at [email protected]
3. Talk to our assigned personnel at the front/complaint desk. Before the day ends we will attend to
your complaints or act on your suggestions. Your feedback is valuable for us to continuously
improve our services. Thank your

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2018

Mission – Vision Statement of Capas

Local Government Unit of Capas, Tarlac 1

The Anti Red – Tape Act of 2007

Local Government Unit of Capas, Tarlac 2

Mission – Vision Statement

 Stakeholders/Client Welfare and Satisfaction by:

 Providing quality service

 Demonstrating sensitivity, appropriate behavior and

 Ensuring productivity, competency and responsiveness.

 Observing the set performance standards in the delivery of

Local Government Unit of Capas, Tarlac 3

Local Government Unit of Capas, Tarlac 4

Local Government Unit of Capas, Tarlac 5

2. Birth / Baptismal Certificate 7. Commander's Permit to Marry (Commissioned Officer/Personnel)

Duration: 10 Days & 35 Minutes

Mary Antoniette D. Garay

Local Government Unit of Capas, Tarlac 6

Local Government Unit of Capas, Tarlac 7

Duration: 3 Months and 95 Minutes

Local Government Unit of Capas, Tarlac 8

Local Government Unit of Capas, Tarlac 9

Local Government Unit of Capas, Tarlac 10

Local Government Unit of Capas, Tarlac 11

OFFICE: MUNICIPAL TREASURY OFFICE

OFFICE: MUNICIPAL TREASURY OFFICE

APPLICANT SERVICE DURATION OF ACTIVITIES PERSON IN

Local Government Unit of Capas, Tarlac 12

OFFICE: MUNICIPAL TREASURY OFFICE

(New) 1) DTI/SEC/CDA 5) SSS/Philhealth/HDMF Clearance

(Renewal) 1) Proof of Sales/Receipts

Local Government Unit of Capas, Tarlac 13

OFFICE: MUNICIPAL TREASURY OFFICE

OFFICE: MUNICIPAL TREASURY OFFICE

Local Government Unit of Capas, Tarlac 14

a. Certified Ronaldo Supan

OFFICE: MUNICIPAL TREASURY OFFICE

Local Government Unit of Capas, Tarlac 15

OFFICE: MUNICIPAL TREASURY OFFICE

Local Government Unit of Capas, Tarlac 16

Local Government Unit of Capas, Tarlac 17

Mission – Vision Statement of

To ensure the implementation of responsive health programs for

To attain a healthy community through quality health care

Local Government Unit of Capas, Tarlac 18

Duration: 3 Days and 70 Minutes

Provide HIV counselling. 20 minutes Rural Health Request

Inform the client of the date of the 1 minute

Inform Med Tech about the collected 1 minute

Local Government Unit of Capas, Tarlac 19

3 minutes Rural Health

Local Government Unit of Capas, Tarlac 20

Update the HBMR 5 minutes N

Local Government Unit of Capas, Tarlac 21

OFFICE: RURAL HEALTH UNIT

Local Government Unit of Capas, Tarlac 22

Examine client 10 minutes

Local Government Unit of Capas, Tarlac 23

Duration: 1 Day and 36 Minutes