Cert Handbook

2019 Certification Policies
and Procedures
Handbook
Foundational
Professional
Strategic
Effective: February 1, 2019
All policies and procedures in this Handbook are
effective as of the Effective Date indicated above
and supersede previous policies and procedures.
The Handbook outlines the application process
and testing and scoring methodology. To take
an HR Certification Institute® (HRCI®) exam,
candidates must follow all applicable procedures
and meet all eligibility requirements.

TABLE OF CONTENTS
A MESSAGE FROM OUR CEO.............................................. 4 EXAM OVERVIEW.................................................................. 19
About the Exams................................................................ 19
HR CERTIFICATION INSTITUTE® (HRCI®).......................... 5
Employment Law Changes..............................................20
Accreditation........................................................................ 5
How the Exams Are Developed .....................................20
Certification Exams............................................................. 5
Pre-Test Questions ...........................................................20
EXAM DELIVERY...................................................................... 6 How the Passing Score Is Set...........................................20
Impartiality Statement........................................................ 6 Why Are “Scaled Scores” Used?..................................... 21
Nondiscrimination Statement........................................... 6 Preparing for the Exam..................................................... 21
Terms and Conditions......................................................... 6 Build Your Own Bundle ................................................... 21
SUMMARY OF THE CERTIFICATION PROCESS............... 7 Optional Services: Second Chance Insurance (SCI)...22
Exam Type Change.....................................................22
EXAM ELIGILIBITY REQUIREMENTS................................... 8
Exam Eligibility Extension..........................................22
“Professional-Level” Experience...................................... 8
Summary of Exam Application Options:......................23
Documenting Work Experience....................................... 8
For SPHRi Candidates Only: Documenting ON EXAM DAY....................................................................... 24
Knowledge of Local Employment Laws.......................... 9 Identification (ID) Requirements..................................... 24
APPLY FOR AN HRCI EXAM................................................ 10 Signature and Photo .........................................................25
Application Process.......................................................... 10 Hyphenated Names .........................................................25
Additional Forms .............................................................. 10 Test Center Rules...............................................................26
Legal Name......................................................................... 10 Registration Processes.....................................................26
Email Address..................................................................... 11 Comfort Aids......................................................................27
Methods of Payment......................................................... 11 Exam Processes for All Test Centers ............................. 27
Incomplete Payment......................................................... 11 Exam Security and Cheating ......................................... 27
Vouchers.............................................................................. 11 AFTER THE EXAM.................................................................28
Application Confirmation................................................ 12 Exam Scoring and Official Results Reports..................28
After Applying for the Exam............................................ 12 Digital Badge......................................................................28
Name Changes............................................................ 12 Optional Paper Certificate...............................................28
Address and Phone Changes......................................... 13 Testing Experience............................................................28
Application Review............................................................ 13 Certification Program Feedback ...................................29
Exam Application Audit.................................................13 Understanding the Exam Results Report ....................29
Request for Reconsideration (Appeal).................... 14 Retaking the Exam ............................................................29
EXAM TEST CENTERS AND APPOINTMENT After Certification: Use of the Designation .................30
SCHEDULING......................................................................... 15 Verification Policy............................................................... 31
Test Center Locations....................................................... 15 Confidentiality.................................................................... 31
Exam Appointment Scheduling..................................... 15 Exam Results....................................................................... 31
Exam Appointment Rescheduling................................. 16 Application Status.............................................................. 31
Rescheduling Process....................................................... 16 Aggregate Data................................................................. 31
Refunds.......................................................................... 17
APPENDIX ...............................................................................32
No Show Status............................................................ 17
Pearson VUE Regional Contact Centers.......................32
Medical or Personal Emergency.............................. 17
Code of Ethical and Professional Responsibility.........32
Exam and Administrative Fees....................................... 17
HRCI Complaints and Disciplinary Policy.....................34
Continuous Testing........................................................... 18
Special Testing Accommodation Requests................. 18
Denotes possible and important scenarios

a candidate might encounter that fall out of
the “normal” candidate application process.
A MESSAGE FROM OUR CEO
Welcome!
Congratulations on taking your first steps toward earning

a world-class credential from HR Certification Institute®
(HRCI®). The HRCI community is made up of dedicated
HR professionals — just like you — who are the best and
brightest in our profession. Earning a certification means
you are serious about your HR or management career and
making a difference in your organization.
Founded on a more than 40-year commitment to

credentialing excellence, HRCI has a suite of certifications
for HR and non-HR professionals who understand the
value of minimizing workplace risk, maximizing employee
performance and driving business results. HRCI is constantly introducing innovative ways
to better serve the global HR practitioner.
In this Handbook, you will find an overview of the HRCI certification portfolio, eligibility
requirements, and guidance on the certification process to help you select the HRCI
certification type that is perfect for you.
Thank you for being a champion of people and organizations and for making HRCI
certification an important part of your HR career journey.
Amy S. Dufrane, Ed.D., SPHR, CAE
HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 4

Information: U.S. TOLL-FREE +1.866.898.4724 WEB hrci.org
HR CERTIFICATION INSTITUTE® (HRCI®)
HRCI was established in 1976 as an internationally recognized certifying organization for the HR
profession. More than 500,000 professionals from over 120 countries have earned certifications
from HRCI. Our certifications represent a high level of professional achievement and are valued by
employers and organizations across the globe.
Accreditation
The aPHR™, PHR®, PHRca®, PHRi™, SPHR®, SPHRi™, and GPHR® are all accredited by the National
Commission for Certifying Agencies (NCCA). NCCA is an independent, third-party organization that
accredits more than 300 programs from 120 organizations in a variety of professions and industries. The
recently introduced aPHRi™ is designed to meet the high-quality standards established by NCCA.
Certification programs must demonstrate compliance with rigorous standards that represent the best
practices in the professional certification industry to earn and maintain accreditation status.
For more information on NCCA accreditation, visit www.credentialingexcellence.org.
Additionally, the PHRi and SPHRi are both accredited by the International Accreditation Service (IAS). IAS is
an independent, third-party organization that accredits certification programs that have demonstrated
compliance with the internationally recognized ISO/IEC 17024 standard.
For more information on IAS accreditation, visit www.iasonline.org/services/personnel-certification-bodies
Certification Exams
We offer certification exams for every stage of the HR profession:
Foundational
Associate Professional in Associate Professional in Human
Human Resources™ Resources – International™
Professional
Professional in Human Professional in Human Professional in Human
Resources® Resources – California® Resources – International™
Strategic
Senior Professional in Senior Professional in Human Global Professional in
Human Resources® Resources – International™ Human Resources®
For detailed information about our Certification Programs and Exam Types, please visit www.hrci.org.

EXAM DELIVERY In addition, you must agree to the following
statements:
HRCI partners with Pearson VUE for exam • I agree to inform HR Certification Institute,
delivery. Pearson VUE provides flexible delivery without delay, of matters that can affect
models and customized programs and continues my capability to continue to fulfill the
to be one of the largest and most secure test certification requirements.
delivery systems in the world. Exam dates for all
HRCI certifications are available on a first-come, • I n the event of suspension of my
first-served basis at approved testing centers. certification, due to not recertifying within
HRCI monitors test center usage closely and the 3-year cycle, I will refrain from any use
periodically evaluates test center locations based and/or further promotion of myself as
on customer volume. certified once the credential is suspended.
• I n the event of withdrawal or revocation

Impartiality Statement of my certification, I will refrain from using
or referencing such certified status in
HRCI and its management adhere to principles professional and social media venues.
of impartiality to ensure that its certification
and other activities are undertaken fairly and • I will comply with the relevant provisions
objectively. HRCI is intentionally structured to of the certification. I will only make claims
segregate responsibilities within the organization regarding certification that are within the
in order to facilitate this commitment and to scope for which the certification has been
continually monitor processes to that end. granted.
Any complaint or indication of concern over • I will not use the certification in such a
impartiality is taken seriously and acted on for manner as to bring the certification body
immediate resolution. into disrepute, and will not make any
statement regarding the certification
which HRCI considers misleading or
Nondiscrimination Statement unauthorized.
We do not discriminate based on race, color, • I will discontinue the use of all claims to
national origin, sex, gender, gender identity, age, certification that contain any reference
religion, marital status, sexual orientation or any to HRCI or the certification upon being
other status that is protected by applicable U.S. in suspension or the withdrawal of such
laws. certification issued by HRCI.
• I will not use my certification status or

Terms and Conditions the certificate credentials in a misleading
manner.
As part of the certification program application
process, you must acknowledge that you have • I certify that I will not provide, receive,
both read and understood the following key or release any confidential examination
items: information and/or materials (including,
but not limited to: recording, copying,
1. Global Privacy Policy disclosing, sharing, publishing, or
2. Use of Information Policy otherwise transmitting exam information
by any means and for any purpose) or
3. Code of Ethical and Professional Responsibility participate in fraudulent test-taking
practices.
4. Certification Policies and Procedures
Handbook

SUMMARY OF THE CERTIFICATION
PROCESS
The following steps are required to earn a credential from HRCI. Each section or step
is outlined in detail in this Handbook:
1 EXAM ELIGILIBITY 2 APPLY FOR AN HRCI 3 EXAM TEST CENTERS

REQUIREMENTS EXAM AND APPOINTMENT
SCHEDULING
4 EXAM OVERVIEW 5 ON EXAM DAY 6 AFTER THE EXAM
HRCI offers year-round testing. Once a candidate meets the eligibility requirement(s), the
candidate can submit an exam application at the candidate’s convenience and then must select a
test date and test center location within the exam eligibility period of 120 days.

EXAM ELIGILIBITY REQUIREMENTS
HRCI exams are rigorous and primarily experience-based. In order to take an exam, candidates
must meet certain criteria. These eligibility requirements can be found by visiting
https://www.hrci.org/our-programs/which-certification-is-right-for-you.
“Professional-Level” Experience Individuals who fall into one of the below

categories may want to consider the aPHR or
HRCI defines “professional-level” HR aPHRi exams:
experience as:
• M
anagers whose main job is in a function
• T
he ability to use independent judgment other than HR.
and discretion in performing work duties;
• E
ntry-level HR practitioners (i.e. HR clerks
• Some authority for decision-making; or HR assistants).
• I n-depth work requirements, such as data • T
hose interested in transitioning into the
gathering, analysis and interpretation; HR profession.
• I nteraction with people at multiple levels
including decision-makers; and
Documenting Work Experience
• Individual accountability for results.
You must complete the Work Experience
Eligible candidates have acquired the section of the application to document
minimum years of HR experience based that the amount of professional-level work
on their education level for the specific experience you have meets the eligibility
certification they select. An HR-themed requirement. The required years of HR work
college degree is not a requirement. experience do not need to be current or
Professional-level HR experience is required sequential. However, recent experience will
for PHR, PHRca, SPHR, GPHR, PHRi, and SPHRi be more helpful for the exam.
as these exams measure HR experience and
knowledge gained on the job and through
formal education.

For SPHRi Candidates Only: Documenting Knowledge of Local
Employment Laws
You are required to select from one of these four (4) options during the application
process and may be asked for documentation confirming that you:
• H
old a local or national HR certification (such as PHR, SPHR, GPHR, CHRP, CIPM,
CAHRI-CP, etc.) that includes knowledge of local employment laws in your country of
residence.
• Hold a bachelor’s degree (or global equivalent) or higher in Human Resources.
• Have successfully completed a college or university-level course in Employment Law.
• Have successfully completed an education or training program in Employment Law.
* Likely sources for Employment Law courses and training are associations (local HR
associations and American Chambers of Commerce, for example) law firms, colleges and
universities, or training firms that specialize in HR topics.
Criteria for a course that meets the Employment Law requirement:
• May be delivered in a classroom setting or virtually.
• M
ust provide a comprehensive review of employment laws that includes the major
functional areas of Human Resources (hiring, pay/ benefits, employee/labor relations,
termination, health and safety).
• Must cover foundational knowledge (“legal updates” do not qualify).
• M
ust be conducted by a qualified expert in the field of employment law (such as an
attorney or professor with appropriate credentials).
• M
ust contain a minimum of five (5) hours of instructional time (not including breaks,
registration or evaluation periods).
• Must provide a certificate of successful completion.
HRCI performs random audits of all applications. If your application is selected for a
random audit, you must provide official documentation to indicate that you have gained
knowledge of local employment law in one or more of the four ways mentioned above.

APPLY FOR AN HRCI EXAM
Application Process
The application process is as follows:
1 Create an HRCI account and submit

application online.
Receive an e-mail notification of
3 application status (approved, need

more info, or selected for random
audit).
2
HRCI reviews the application to
determine your eligibility to take the
selected exam type.
4
Once approved, you must schedule
an exam appointment within the
exam eligibility period (120 days).
Note: Certain countries where candidates reside might be under a “USA Trade Sanction” (embargo).
Please visit www.hrci.org/embargo for the most current list of impacted countries. If you live in one of
these countries, please contact HRCI immediately at [email protected] for additional assistance.
Additional Forms Legal Name

To find any application-related forms you When creating your HRCI profile and
might need, please visit: submitting your application, you must use
https://www.hrci.org/resources/forms. your full legal name including middle name
(written in Latin characters) as it appears on
your official, unexpired, valid, government-
issued ID. This is the official name that will
allow you to be eligible to take the exam
and that will appear in the HRCI Directory
of Certified Professionals as well as on your
digital badge once you successfully pass the
exam(s).

Email Address Incomplete Payment
HRCI will use your email address as the HRCI will return certified checks, cashier’s
primary identifier in your online profile and checks and money orders to the sender if sent
for communications. Because your email without proper candidate identification. Please
address will be attached to all online records, mail payments to: HR Certification Institute,
it is best to choose a permanent email Accounting Department, 1725 Duke Street,
address for this purpose. If you use a work Suite 700, Alexandria, VA 22314 USA.
email address, please remember to update
it if you change jobs. HRCI also accepts your
mobile number as a means of verification and
communication with you. Please complete Vouchers
and update the mobile telephone section HRCI offers a pre-paid voucher option
accordingly. which provides a unique code to be used in
exchange for exam products. Vouchers do
not have a monetary value and must be used
Methods of Payment for the purpose or program issued.
A voucher is valid for 365 calendar days

from the date of purchase. During the 365
Fees are subject to change at any time and days, vouchers are nonrefundable in whole
without prior notice. Please refer to or in part and must be redeemed in a single
www.hrci.org for the most current information transaction (no remaining credit if not used in
about fees. All payments and fees must be in whole). Vouchers cannot be combined with
U.S. Dollars (USD). HRCI accepts VISA, any other discount offer or promotions.
MasterCard, American Express, money order,
certified check, cashier’s check and company/ Exam candidates who redeem vouchers for
organization checks. Certified and cashier’s payment must follow all applicable eligibility
checks must be made payable to HR and exam rules. If a candidate does not take
Certification Institute, in U.S. Dollars (USD) the exam within the application eligibility
and drawn on a U.S. bank. Cash or personal period (120 days), the candidate must reapply
checks are not accepted. Note: HRCI cannot to take an exam and pay all applicable fees
begin reviewing an application until all using a new voucher or another payment
payments have been received and method.
processed. The voucher’s expiration date ends its validity
For payments by certified check or money and cannot be redeemed or be of any value
order, candidates must complete the online to a candidate or organization that purchased
application, send payment via mail and the voucher(s).
include a photocopy of the application
summary page and the email address for
each candidate with payment. Note: A single
check in U.S. Dollars (USD) with the exact and
total amount may be used to pay for multiple
applications or a group of candidates.

Application Confirmation
HRCI and most of its partners and vendors communicate using e-mail. Therefore, you
must provide an active email address in your application to ensure you receive all
communications including notifications, confirmations and reminders.
Within one (1) business day of processing payment, HRCI will send you an auto-generated
email to confirm receipt of your application. You will receive a separate e-mail notification
with the status of the application (approved, need more info, or selected for random
audit). Once eligibility is approved, you may schedule an exam appointment within the
application approval’s eligibility period.
After Applying for the Exam

Processing Time for Application-Related Items and Forms:
Type of Application Processing Time
Application that does not require additional One (1) business day
documents or is not selected for random auditing
Application with a Special Testing Ten (10) business days (excluding

Accommodation Request Form weekends and holidays)
Application that is selected for Random audit Ten (10) business days (excluding
weekends and holidays)
Name Changes
Once you create your HRCI profile and submit your application, you must contact HRCI
if there is a mistake or your name legally changes. To change a legal name, follow this
process:
• Complete the Name Change Request Form.
• P
rovide a scanned copy of a certified or notarized document, marriage certificate, or
government-issued ID.
• A
ll the above items must be submitted via email to [email protected]. Once the change is
made, HRCI will notify you via e-mail.
If you have an exam already scheduled, you must submit the change request at least five
(5) business days before your scheduled exam appointment.
Note: HRCI does not return documents. Please do not send original, certified or notarized
documents.

Address and Phone Changes
If your mailing address and/or telephone number changes, please log into your HRCI
account and update your profile accordingly.
If you need to update your email address, please send a request to [email protected] for your
e-mail to be changed.
Application Review
HRCI may deny an application and set its status to “ineligible,” if any of the following is
determined:
• Documented experience fails to meet the eligibility requirements.
• Information on the exam application has been falsified or misrepresented.
• Documentation necessary to determine eligibility is not submitted.
Exam Application Audit

HRCI performs random audits of all applications to verify the accuracy of the information
submitted. A candidate’s application may be selected for audit at any point in the initial
or subsequent application process. A candidate is notified by e-mail no later than one (1)
business day if selected for random audit.
If selected, the candidate must submit one e-mail that includes all of the following items
in order to verify that the application meets the eligibility requirements for the selected
exam type. The e-mail with attachments must be sent to [email protected].
• The Exam Application Audit Form
• Official job description(s)
• Educational transcript/diploma
• Local Employment Law document (SPHRi only)
Once all required items are e-mailed to HRCI, we will review them within ten (10) business
days. If you are unable to provide the required information, your application will be set to
“ineligible” status. Your exam fee will be refunded less the application fee and any special
fee(s), as applicable.
Refunds may be considered if an application is made ineligible; however, a processing

fee will be applied. For a detailed list of all fees, please visit www.hrci.org.

Request for Reconsideration (Appeal)
A request for reconsideration allows an individual to appeal an adverse non-disciplinary
decision made as part of the exam eligibility, exam testing and recertification processes.
The types of items that fall into this policy are:
• Deemed ineligible to take an exam.
• Concerns about an unsuccessful exam result.
• Test site issue resulting in an unsuccessful result.
• Rescheduling of exam by testing vendor.
• Medical or personal emergency.
• Denial of recertification application.
A request must be made using the Request for Reconsideration (Appeal) Form and
submitted to the Sr. Director, Client Relations & Services within ten (10) business days
of receiving the adverse determination. The written request must include date of
determination, details of the circumstances, the reason for the appeal (including relevant
supporting materials not previously submitted), and individual’s email address, postal
address, and a phone number at which the individual can be reached.
The request will be reviewed by the Sr. Director, Client Relations & Services who will
obtain and review any additional information relevant to the appeal within ten (10)
business days of receipt of request. If there is any reason for which impartiality might be
reasonably be questioned, the director will recuse themselves.
The Sr. Director, Client Relations & Services will notify the individual of the decision within
five (5) business days of the determination. The determination will be final. There shall be
no subsequent discriminatory action against the appellant.

EXAM TEST CENTERS AND
APPOINTMENT SCHEDULING
Test Center Locations To schedule an appointment, visit

www.pearsonvue.com/hrci/ and have the
HRCI partners with Pearson VUE to deliver following information ready:
certification exams. Pearson VUE will notify
you of any changes to test site availability • Y
our official name exactly as it appears on
due to bad weather, technical issues or other your valid, unexpired government-issued
unscheduled events. ID (written in Latin characters). This must
match the name used on your application/
If there is severe weather, a local emergency exam approval.
or a national emergency near the testing
center, go to www.pearsonvue.com/hrci/ • Y
our HRCI 9-digit Eligibility ID located in
for updates on closures and delays, or your online application summary.
contact your Regional Contact Center for
• Your daytime phone number.
international test site information.
• The name of the exam sponsor (HRCI).
You will not be assessed a rescheduling fee if
Pearson VUE cancels an exam due to severe • T
he exam type for which you are approved
weather or a local or national emergency. (aPHR, aPHRi, PHR, PHRca, PHRi, SPHR,
SPHRi, GPHR).
• Y
our preferred appointment date, time
Exam Appointment Scheduling and location.
We encourage you to schedule your exam Note: You must have an email address to schedule
appointment date as soon as your exam your exam appointment online. Also, select one
application is approved. Scheduling early to two alternate dates, times and locations, in the
increases the chance you will receive your event your preferred choice is not available.
preferred testing date, time and location. Save the Pearson VUE confirmation e-mail as proof
of your appointment in case there is an issue on
Exam appointments may be scheduled
your exam day.
online. Online scheduling is the preferred
method, because it is faster and more
efficient. Please note, if you choose to
schedule your exam appointment by phone,
Pearson VUE will charge an additional
administration fee.

Exam Appointment Rescheduling
Rescheduling Process
If you reschedule your exam appointment, you must pay Pearson VUE’s nonrefundable fee each
time you change/cancel your appointment. You are not guaranteed a new appointment if you try to
reschedule.
You must reschedule your exam appointment at least two (2) business days before your original
appointment or all fees will be forfeited.
Reschedule Your Exam Appointment Online
1 Log in to your account at

www.pearsonvue.com/hrci/.
2
Under “Upcoming Appointments”
click the exam that you would like to
Select your new testing date and
re-schedule.
4
time. You may also select “Change
Test Centers” to see additional
availability at other locations for
3 On the “Exam Appointment Details” your preferred date.

page, click Reschedule.
5 Pay Pearson VUE’s rescheduling fee.
6
A new confirmation will be sent
to you by email with the new
appointment date and time.
Pearson VUE will immediately send a confirmation email with your new appointment information. If you
do not receive the confirmation email, contact Pearson VUE immediately. If you have an approved special
testing accommodation and want to reschedule your appointment, it is your responsibility to verify with
Pearson VUE that the rescheduled exam appointment with this accommodation has been processed.

Refunds Medical or Personal
Once an exam application is approved, no Emergency
refunds will be made if you no longer wish to A medical or personal emergency is an
take the exam. unplanned event within two (2) days (48
Refunds may be considered if an application hours) of the exam appointment that prevents
is made ineligible. However, a processing fee you from taking the exam. A medical or
will be applied. Fees are subject to change personal emergency may apply on a case-by-
at any time and without prior notice. For a case basis to you or to one of your immediate
detailed list of all fees, please visit family members (spouse, child or parent as
www.hrci.org. defined by the Family Medical Leave Act).
Minor medical events or personal obligations
Note: In cases of an approved refund, the that may happen on or near the exam date
processing of such is reverted to the original are not considered medical or personal
method of payment. It may take up to two (2) emergencies.
billing cycles for a refund to be reflected on a
credit card statement. If you encounter a medical or personal
emergency, please contact our Client
Advocacy Team by email at
[email protected] or by phone +1.571.551.6700 or
No Show Status +1.866.898.4724. You must do so within 30
calendar days of the missed event. HRCI will
You are considered a “No Show” if you: work with each candidate on a case-by-case
basis to decide best course of action. No
• A
re an inactive candidate (no response, no
refunds will be provided.
scheduling, expired eligibility).
Note: If you miss your exam appointment
• A
rrive more than 15 minutes late for the
because you are too busy or are unprepared,
exam appointment.
you will not receive a refund or any other
• Do not appear for the exam appointment. exception. Work emergencies or projects are
not considered personal emergencies.
• D
o not have proper and valid identification
(ID).
• D
o not cancel the exam appointment at Exam and Administrative Fees
least two (2) business days before the
scheduled exam. Fees are subject to change at any time and
without prior notice. Please refer to
www.hrci.org, for the most current
information available about fees.

Continuous Testing The candidate completes the applicant’s
portion of the form. A professionally
Candidates must meet all eligibility licensed or credentialed individual must
requirements to take HRCI exams. An exam complete the Documentation of Disability-
appointment may be scheduled as soon as Related Needs section of the Special
the application is approved. Testing Accommodation Request Form.
The description provided must include the
An application is approved when the status type of disability, an explanation of past
in the online application is “Eligible-Pending accommodations made for the disability
Appointment.” and the specific testing accommodations
The exam eligibility is valid for 120 calendar requested.
days from the application approval date. This If a Special Testing Accommodation Request
means that the exam must be scheduled and Form is submitted after having scheduled
taken within those 120 calendar days. an appointment, the candidate must apply
If a candidate applies for an exam and is for a special accommodation within the
deemed eligible but does not schedule a exam eligibility period. The candidate must
date to take the exam within the 120 calendar also cancel that appointment at least two
days, the exam application eligibility expires (2) business days before they are scheduled
and the candidate will need to reapply and to test. A late accommodation request is
pay all applicable fees. handled on a case-by-case basis.
Once an exam application is approved, Once HRCI receives the completed

neither exam-type changes or refunds will be Special Accommodation Form, HRCI will
made if a candidate no longer wishes to take coordinate with its testing partner to set
the exam. up the accommodation. You will be sent an
email notification from HRCI advising you to
proceed and schedule a new appointment.
Special Testing Accommodation Note: HRCI partners with Pearson VUE to

deliver certification exams. Pearson VUE may
Requests not be able to fulfill all special accommodation
requests. Additionally, Pearson VUE will not be
HRCI accommodates candidates with able to comply with the request if the operating
disabilities who need special arrangements conditions, local laws or customs make the
to take their exam and will coordinate with request unlawful, impossible or economically
its testing partner to provide reasonable unfeasible.
auxiliary aids and services. A candidate must
request special accommodations at the
same time when completing the application
by marking the appropriate box on the
application form and submitting the Special
Testing Accommodation Request Form.

EXAM OVERVIEW
About the Exams

HRCI exams contain a variety of questions or item types that require you to use your HR
experience to select the best answer. Each exam includes scored questions and pre-test
questions randomly distributed throughout the exam. Pre-test questions are not counted
in the final results. The length of time given to complete an exam depends on the exam
type selected. Please visit www.hrci.org for additional information.
Traditional These items contain a stem (or premise) and four (4) answer choices
multiple choice including only one (1) correct answer.
Multiple choice, These are like multiple choice items except there are two (2) or more
multiple response correct answers. The item will tell you how many correct options there are.
Fill in the blank You will be asked to provide a numeral, word, or phrase to complete the
sentence.
Drag and drop You will be asked to click on certain pieces of information and drag them
with your cursor to place them in the correct position.
Scenarios Scenario questions present typical HR situations, followed by a series

of exam items based on the scenario. These scenarios require you to
integrate facts from different subject areas.
All questions are classified based on one For more details and examples, go to:
of the following cognitive levels: https://www.hrci.org/how-to-get-certified/
preparation-overview/how-the-exams-are-structured
• k
nowledge/comprehension: recalling
factual material, such as definitions Note: The Appointment Length noted in your Pearson
VUE confirmation email is longer than the actual exam
• a
pplication/problem solving: applying time. The Appointment Length includes time for all
familiar principles or generalizations to components of the testing appointment, including time
solve real-life problems to read and agree to the exam confidentiality statement,
take the tutorial, and complete the optional end-of-exam
• s ynthesis/evaluation: combining survey.
different elements and using critical
thinking skills to solve a complex Learn more about all HRCI exams including
problem a breakdown of exam topics and eligibility
requirements by visiting https://www.hrci.org/our-
programs/our-certifications/overview.

Employment Law Changes How the Passing Score Is Set
Employment laws change constantly. HRCI uses the modified Angoff method to
Candidates are responsible for knowing the set the cut score on every exam, which is
HR laws and regulations that are in effect at a common, industry standard method of
the time of their exam. setting cut scores on credentialing exams.
The Angoff method essentially uses field
experts to determine the difficulty of each
question. It defines the cutoff score as
How the Exams Are Developed the lowest score a minimally acceptable
HRCI follows certification industry best candidate is likely to achieve. At the
practices to create and update all exams. HR beginning of the standard setting meeting,
subject matter experts (SMEs) are involved in SMEs discuss requirements to take the exam
every step of the exam development process type, attributes of candidates who take the
which is overseen by a professional testing exam, and the characteristics of minimally
organization. To learn more about the exam qualified or minimally competent candidates
development process, visit https://www. (MCC) with respect to the credential type.
hrci.org/how-to-get-certified/preparation- After discussing the MCC, SMEs individually
overview/how-the-exams-are-structured. rate each item with respect to the MCC,
where each rating is the expected percent of
MCCs who correctly answered an item. After
the SMEs individually rate items, they discuss
Pre-Test Questions their ratings as a group with the goal of
reflecting on the reasons for their ratings and
HRCI is committed to offering exams that being able to adjust their ratings based on
contain current and relevant content. We the rationale from other SMEs with different
achieve this goal by reviewing current career/life experiences. After 1-2 rounds of
questions and developing new ones to reflect discussion and rating adjustment, the final
changes in the profession. All exams include recommended cut score is presented to HRCI
new questions that have not been used on as the average final-round sum of the ratings
previous versions of the exam type. These for an individual SME across all SMEs in the
items are known as “pre-test” questions. panel.
HRCI includes pre-test questions in its exams
to gather valuable data about the new
questions before they are included in future
tests. These pre-test questions are:
• Not distinguished from others.
• S
cattered throughout the exam so you
will answer them with the same care in
which you would when answering scored
questions.
• N
ot counted or included in determining
the final exam score.

Why Are “Scaled Scores” Used? Build Your Own Bundle
The purpose of scaled scores is to ensure both For candidates who seek additional studying
fairness and consistency in reporting scores to materials, HRCI has created a convenient
all candidates. By using the Modified Angoff Build Your Own Bundle Program (BYOB).
model, scores are converted to a common BYOB offers options for discounted exam
scale to account for the difference in difficulty preparation tools available for purchase
on multiple forms (or versions) of an exam. when applying for an exam. For a detailed
HRCI also creates and maintains multiple list of the most recent preparation resources
forms of the exams for security reasons. As we in this program, visit www.hrci.org/how-to-
develop newer versions, some questions in get-certified/build-your-own-bundle/overview.
each content area are replaced. These changes
may cause one version to be slightly more HRCI does not endorse any specific
difficult than another. To account for any such preparation program or offering. We
differences, HRCI uses a process known as encourage prospective candidates to use a
equating where we ensure all exams are scored variety of resources that reflect their learning
fairly. The passing score for each exam type is styles and needs. Purchasing an optional
set at 500, regardless of the version of an exam certification preparation product is NOT
a candidate takes. For more information about required. Likewise, HRCI does not guarantee
scoring, please see “Exam Scoring and Official an individual will pass based on the purchase
Results Reports” and “How the Passing Score Is of any optional certification preparation
Set” in this handbook. product that might correspond with the
exam-type selected.
If you purchase a preparation resource as

Preparing for the Exam part of a BYOB or Prepackaged Bundle, and
are then deemed ineligible to test, you will
No two candidates have the same knowledge receive a 100% refund for the resource in
base because HR experience and educational addition to the exam fee. The application fee
backgrounds vary. is nonrefundable.
Many candidates spend time studying Refunds for a preparation resource that are
and preparing for the exams to determine part of a BYOB will only be available within
how well a candidate might apply their HR ten (10) business days of the application
knowledge and experiences. Therefore, it is approval date, provided the packaging and
not possible to train for or teach to the exam material have not been accessed or damaged
by reading certain books or memorizing and pending approval from the vendor
specific information. The best way to prepare who provided such materials. Refunds of
is to review and study the HR content in each exam fees follow the refund policies in this
functional area of the Exam Content Outline Handbook. Fees are subject to change at any
for the selected exam type. Visit https://www. time and without prior notice. Please refer
hrci.org/how-to-get-certified/preparation- to www.hrci.org/exam-preparation for more
overview/exam-preparation-resources to learn information.
more about the various and available
preparation resources available.

Optional Services: Second If an application is deemed ineligible, the
SCI fee will be automatically refunded to the
Chance Insurance (SCI) original method of payment or applied to a
Second Chance Insurance (SCI) is an different exam-type for which the candidate
OPTIONAL program that allows a candidate applies and is deemed eligible.
to pre-purchase the opportunity to retake a
different version of the same exam type a
second time if the candidate is unsuccessful
on the first attempt. The retake exam may
Exam Type Change
not be changed to a different exam type. Candidates may request an exam type
SCI must be purchased when the exam change as long as an exam appointment has
application is submitted online and cannot not been scheduled.
be added as a separate purchase once the
exam application has been submitted. As
an optional pre-paid program, the fee is
nonrefundable, meaning that if a candidate Exam Eligibility Extension
purchases SCI and does not take the actual
If a candidate is unable to test within the
exam (no show) or does not utilize it in the
original exam eligibility period (120 calendar
allotted time to reschedule and take that
days) provided when the exam application
same exam type, the candidate forfeits
was approved, the candidate may choose
all fees and eligibility of the SCI. Fees
to apply for the optional Exam Eligibility
are subject to change at any time and
Extension Form, by completing and paying
without prior notice. Please refer to our
the applicable fee. Fees are subject to
website, www.hrci.org, for the most current
change at any time and without prior notice.
information about fees.
Please refer to www.hrci.org, for the most
A candidate with SCI does not have to pay current information about fees.
any additional fees or resubmit the exam
This request must be submitted prior to the
application if unsuccessful. It is automatically
end of the eligibility period provided when
done by HRCI. An email notification will be
the original application was approved. Any
sent once the application is set up, and the
exam appointment must be canceled prior
candidate must then contact Pearson VUE
to the form being submitted. The form must
and schedule an exam appointment within
be completed at least ten (10) days prior to
the allotted eligibility period. Candidates
the end of the original eligibility period and
who purchased the insurance who are
submitted with the appropriate fee. This
unsuccessful may schedule their retake exam
extension cannot be used or combined with
appointment beginning 90 calendar days
Second Chance Insurance.
from their previous exam date.
Once HRCI processes the application and
Candidates with SCI will have 120 calendar
payment, it will add 60 calendar days to
days to schedule and retake the same exam
the end of the original 120 calendar day
once the SCI exam application has been
eligibility. The exam must be taken during
automatically set up.
this extension. No refunds or additional
If a candidate purchases SCI with their exam extensions will be made. The extension is
application and does not take the exam, limited to one request per exam application.
the SCI is void since the insurance is only
applied if the candidate takes the exam and is
unsuccessful.

Summary of Exam Application Options:
Item Cash/Credit Card Payment OR Voucher Redemption
Schedule and take the exam within 120 calendar days

Application approved by HRCI from the application approval date.
The candidate must apply for the new exam-type for

Application is made ineligible which the candidate is eligible. No refunds.
by HRCI NOTE: If payment was with cash/credit card, HRCI will
issue a full refund minus a processing fee.
Rescheduling an Exam An individual may reschedule their exam appointment

Appointment: If you want to provided it is done at least two (2) business days prior to
change the exam date within the appointment. There is a rescheduling fee each time
the original 120 calendar days, that it is done. No refunds will be issued if you are unable
go to Pearson VUE to test on your new exam date.
Exam Eligibility Extension The request must be submitted before the last ten
(60 calendar days): If you are (10) days within the 120 calendar days of eligibility. A
unable to test within the original candidate must cancel any exam appointment prior to the
120 calendar days of eligibility, request. There is an extension fee and such extension is
you may request an extension limited to one request per exam application. No refunds
by completing the Exam will be issued if unable to test during the extension.
Eligibility Extension Form
Never scheduled an exam No refund, exception or extension will be provided. You

appointment or missed the will need to reapply and pay all applicable fees.
exam appointment (during the
120 calendar days eligibility
period)

ON EXAM DAY
HRCI exams are administered in highly secured testing centers worldwide. Only approved
candidates are admitted to the test centers to take the exams. Upon arrival, a candidate
must present proof of identity. Without a valid, unexpired, government-issued photo ID,
showing the exact eligibility full name (written in Latin characters), the candidate must
cancel the appointment with Pearson VUE at least two (2) business days before the actual
exam date to avoid forfeiting exam eligibility and all associated fees. A candidate arriving
to a test center late or without the required identification matching the name under
which the eligibility was approved will not be permitted to take the exam and forfeit all
associated fees. Find additional Exam Day Tips at: http://www.hrci.org/examdaytips.
Identification (ID) Requirements

• The first and last name on the ID must exactly match the first and last name on the
exam application for which the candidate was deemed eligible.
• All IDs required must be issued by the country in which the candidate is testing. If the
candidate does not have the qualifying ID issued from the country they are testing in,
an international travel passport in Latin characters from their country of citizenship is
required.
• Candidate is required to present one (1) form of original (no photo copies), valid
(unexpired) government issued ID that includes their name, recent recognizable
photograph, and signature.
The following are acceptable forms of primary identification:
International Travel Passport
Driver’s license
Military ID (including spouse & dependents)
Identification card (national/state/province identity card)
Alien registration card (green card, permanent resident, visa)
Local language ID (not in Latin characters) – accepted only if issued from the country
in which the candidate is testing.

Additional Allowances
• Expired forms of ID are not acceptable; unless accompanied by valid renewal papers.
• E
uropean Union candidates testing within the EU zone may also provide a valid,
unexpired EU card as their primary ID.
• F
or candidates testing in Japan, an employee or student ID (with at least a name and recent
recognizable photo) is acceptable if accompanied with a valid Blue Japanese Health Card.
A government issued ID missing a visible signature or that has an embedded signature

must be supplemented with an original (no photo copies), valid (unexpired) ID that has at
least a matching name and recent recognizable photo, or a matching name and signature
(or a valid Blue Japanese Health Card, if testing in Japan). If you have any questions about
the ID you are required to bring with you to the testing center for admittance for your exam,
please contact Pearson VUE customer service at http://www.pearsonvue.com/hrci/contact/.
Signature and Photo

The Test Center Administrator (TCA) will capture your digital signature upon checking
in. Your digital signature must match the signature on your valid, unexpired, photo
identification (ID). The picture on the ID must match you, the person presenting it.
Hyphenated Names
If your last name is hyphenated, your ID must match at least one of the last names.
Additionally, your signature must match the signature on the ID, and the picture on the ID
must match the person presenting it.
Name on Application Name on ID Acceptable

Chi Xing-Lu Sandy X. Lu No
Chi Xing-Lu Chi X Lu Yes
Cynthia Chi Xing-Lu Chi Xing Lu Yes
Cynthia Lu Cynthia X Lu Yes
Jeffery Johnson Jeffery Charles Johnson Yes
Jeffery C. Johnson Jeffery Charles Johnson Yes
J.P. Smith John P. Smith Yes
Jennifer Lincoln Murphy Jennifer Lincoln Yes
Jennifer Lincoln Jennifer Murphy No

Test Center Rules
The following rules are enforced at all test centers to ensure a secure, fair and consistent
test experience for all test-takers.
Note: Pearson VUE cannot guarantee a completely noise-free and distraction-free test
environment. Other exams are administered at the same time as HRCI exams. You may hear noise,
including typing, coughing and people walking. You can request a noise reducing headset or
disposable ear plugs from Pearson VUE where available.
Registration Processes
Arrive at the Pearson VUE Test Center at least 15 minutes before your scheduled
exam time. If you miss your appointment or do not have a valid, unexpired photo
ID, you cannot take the exam and will lose all your fees. If you arrive more than 15
minutes late to your appointment, you may be refused admission and exam fees
may be forfeited. You will be asked to present your ID. The Test Center Administrator
(TCA) will take your photograph, and capture your digital signature. The digital
signature must match the signature on your photo ID.
You will be directed to store any personal belongings in a locker. This includes items
such as a mobile device, food or drink, hat, purse/bag, coat, jacket, or additional
outwear accessories, or a watch.
HRCI exams do not include any scheduled breaks. You may take an unscheduled
break if needed, such as to use the bathroom, but you will be expected to comply
with security screening upon your return to the testing room. Any unscheduled
breaks will count against your allotted exam time.
You cannot leave the test center or use a mobile device during the test or during
a break. Your exam will be terminated if you leave the test center or use a mobile
device. Study materials may not be reviewed or referenced during the examination or
during any break and will result in your examination being terminated and your score
invalidated.
You cannot look at study materials after you arrive at the test site facility or during a
break.
You cannot smoke or take a break to smoke during the examination.
Religious headwear may be worn into the testing room. It will be inspected by a TCA
before entry into the testing room is permitted.

Comfort Aids Exam Security and Cheating
Certain items defined as “minor comfort aids” In order to protect and secure the integrity of
are allowed in the testing room as long as its exams and the value they bring to the HR
they are inspected by the TCA before they practitioners who have earned a certification,
are brought into the testing room. These HRCI retains the right to cancel any test score
include: obtained in a questionable manner. Before
you can begin an HRCI certification exam
• Tissues, such as Kleenex you must agree to an Exam Confidentiality
• Cough drops (must be unwrapped) Statement. Failure to agree to the statement
will prevent you from being able to take the
• P
illow for supporting neck, back or injured exam. This statement says, among other
limb things, that you understand that the exam
and the questions it contains are the exclusive
• S
weater, sweatshirt or blazer (If the item property of HRCI. You must also confirm
has pockets and the candidate does not your understanding that you cannot disclose,
want to remove the item for inspection, the publish, reproduce or transmit any part of
candidate will be asked to show that the the exam, in any form, by any means, in oral,
pockets are empty.) written, electronic or mechanical formats,
• Eyeglasses and hearing aids for any purpose, without the express, written
permission of HRCI. This includes, but is
• N
eck braces or collars (worn by people not limited to, memorizing exam questions,
with neck injuries) sharing exam questions or topics with
anyone, or comparing information taught in
• Insulin pump attached to a person’s body a certification preparation course with actual
exam content, whether in whole or in part.
Theft or attempted theft of any exam content
is publishable as a felony. Violation of exam
Exam Processes for All Test
confidentiality is a serious ethical breach that
Centers could result in disciplinary action by HRCI,
Exams are monitored and may be recorded including possible suspension or revocation
as audio or video. Candidates will have of any HRCI certifications earned.
access to a tutorial on the computer testing
technology for ten (10) minutes prior to
the start of the exam. It is important that
candidates use this time to understand the
special features of the technology.
You can submit comments about specific

exam items during the exam by following the
on-screen instructions. HRCI will review all
comments but will not respond to comments.
Please note, you cannot ask questions about
exam content of anyone.

AFTER THE EXAM
Exam Scoring and Official technology for communicating professional

skills. For additional information about digital
Results Reports badge technology, go to “Recertification
Candidates will receive a copy of the exam Resources” at: www.hrci.org/digitalbadges.
results report at the testing center and will be
notified within 1-2 business days by Pearson LinkedIn Example
VUE when the official results are available
online.
If a notification for exam results is not

provided within a week of taking the exam,
please contact HRCI by sending an email to
[email protected].
Digital Badge
Optional Paper Certificate
HRCI uses the digital badge as its official
certificate. When a candidate passes the In addition to the free digital badge, if a
exam and receives the official results report, certified professional still wishes to have a
HRCI will send information on how to claim paper certificate, HRCI works with a fulfillment
the exam type’s digital badge. This badge vendor to provide this option. To purchase
can be used to display the earned credential an optional paper certificate, please visit the
on social media sites, in the candidate’s email online store at www.hrci.org. Once ordered,
signature and other digital spaces and social the certificate will be sent using a traceable
media venues. delivery service.
A digital badge is the undisputed and newest Fees are subject to change at any time and
technology for displaying achievements without prior notice. Please refer to
and capabilities on social media, emails, www.hrci.org for the most current information
personal websites and resumes. It protects about fees.
the integrity of a professional’s credentials
by providing a link to verified data from HRCI
that cannot be falsified. HRCI digital badges
allow the credentialed professional to provide Testing Experience
employers with easy, valid verification of
To report any problems that occurred during
earned credentials, while positioning the
the testing experience please file a report
professional at the forefront of this new
with the TCA immediately at the test site.

Certification Program Feedback
Individuals have two (2) options to submit feedback:
• Optional end-of-exam survey at the test center while waiting for the results report
• Certification Program Feedback Form
Understanding the Exam Results Report

Pearson VUE follows careful procedures to ensure that exam results reports are correct.
The results report informs the candidate of having passed or failed the exam. A scaled score
of at least 500 is needed to pass. If a candidate is unsuccessful or did not pass, the candidate
will receive a scaled score indicating how far from the passing score s/he was. An explanation
of candidate performance levels on each of the exam topic areas is also provided. This
performance level information is not an official domain score and should not be interpreted
as such. The information is provided only as a guide for future study should an unsuccessful
candidate wish to test again. If a candidate is successful and passes the exam, the letter with
explanations can be used to guide future professional development activities.
Retaking the Exam

The following chart shows what must be done to re-take an exam:
Exam Status Next Steps Outcome*
Unsuccessful (Fail) Must wait 90 calendar HRCI will send an e-mail notification.
with Second Chance days between exam Candidate has 120 days from that eligibility
Insurance attempts. date to schedule and take the exam.
Unsuccessful (Fail) Must wait 90 calendar Candidate must re-apply, qualify, and pay all
without Second Chance days between exam the related exam fees.
Insurance attempts. Candidate has 120 days from the application
approval date to schedule and take the exam.
• Cancelled, Candidate can re- Candidate has 120 days from the application
• NDA Refused, apply immediately, approval date to schedule and take the exam.
• Withdrawn, qualify, and pay all the
• No show, related exam fees.
• Not scheduled/
Inactivity
Unsuccessful (Fail) and Candidate can apply Candidate has 120 days from the application
wants to change the immediately, qualify, approval date to schedule and take the exam.
exam type ( ex. From and pay all the related
SPHR to PHR) exam fees.

After Certification: Use of the Correct*
Designation
To use HRCI letters in one’s title, individuals
must: John Smith, SPHRi
1. S
uccessfully pass the exam-type and 234-567-8910
continue to meet our certification and [email protected]
recertification standards;
2. D
emonstrate the requisite experience
requirements; and
3. A
gree to abide by the Code of Ethical Jane Jones, PHRca, GPHR
and Professional Responsibility.
234-567-8910
Successful individuals are authorized [email protected]
to use the following certification marks
or designations in communications and
marketing materials, as appropriate:
• aPHR
• aPHRi Incorrect*
• PHR
• PHRca John Smith, Senior Professional

in Human Resources -
• PHRi International (SPHRi)
• SPHR 234-567-8910
[email protected]
• SPHRi
• GPHR
John Smith, S.P.H.R.i.
Any complaint of logo or credential misuse
should be filed through the HRCI Complaints 234-567-8910
and Disciplinary Policy. HRCI will follow all [email protected]
policies and procedures to determine the
validity of the complaint and notify the person
misusing the logo or credential that they must
cease and desist use. If they fail to cease and
desist, HRCI will take further steps, possible
including legal action, to prevent logo or
credential misuse. HRCI actively monitors for *Always display the first earned
incorrect use of the logo or credential. designation followed by others recently
earned.
For more information on Recertification, visit
https://www.hrci.org/recertification/what-is-
recertification/recertification-resources.

Verification Policy With the applicant’s/certification holder’s
permission, HRCI shares non-personal
The names of currently certified individuals information with third parties. This
are not considered confidential and may information is not considered confidential
be published/verified by HRCI. Published and may include name, city, state, country,
information will include name, city, state, certification(s) held and certification status.
country, certification(s) held, certification
status and certification number. To access HRCI will notify an individual seven (7)
this directory, refer to: https://recert.hrci.org/ business days prior to releasing his/her
public/membersearch/certificants. information to a body having legal jurisdiction
upon receipt of a court order requesting
Your certification status may be verified in one the individual’s information, unless the court
of three ways: order prohibits such notification.
1. I ndividuals may be listed in our Directory
of Certified HR Professionals.
Exam Results
2. E
mployers can request in writing
specific information with the individual’s Individual examination results are considered
permission/release. confidential. Exam scores are released only
to the individual candidate, unless a signed
3. Certification status may be verified release is provided in advance. Results are not
via telephone upon request with the released by phone, fax or email. All personal
following information: first name, last information submitted by applicants and
name, and certification number. certification holders with their application, is
considered confidential.
Confidentiality
HRCI is committed to protecting confidential Application Status
or proprietary information related to An individual’s application status is
applicants and certification holders, as well as considered confidential. We do not disclose
the examination development, maintenance information regarding whether or not an
and administration process. HRCI will individual has applied for certification or has
not disclose any confidential applicant/ taken the examination. Current certification
certification holder information unless status is published and verifiable as noted in
authorized in writing by the individual or as the Credential Verification section.
required by law. A certification status is not
considered confidential information.
Personal information retained within the Aggregate Data

applicant/certification holder database and or
applicant/certification holder files will be kept Aggregate exam statistics, studies and
confidential. This includes information and reports concerning applicants/certification
any documentation regarding a disability and holders will contain no information that can
the need for accommodation in testing. allow others to identify an individual.

APPENDIX
Pearson VUE Regional Contact Centers

Pearson VUE maintains regional contact centers around the world. Please visit the link
below for contact information for your region:
http://www.pearsonvue.com/hrci/contact/
Code of Ethical and Professional Responsibility

The HRCI Code of Ethical and Professional Responsibility has been adopted to promote
and maintain the highest standards of service and conduct for all persons it has certified to
use any of its certification marks, including: aPHR, aPHRi, PHR, SPHR, PHRca, GPHR, PHRi
and SPHRi.
HRCI determines who is certified and thus authorized to use the marks. Implicit in the
acceptance of this authorization is an obligation not only to comply with the mandates
and requirements of all applicable laws and regulations but also to take responsibility to
act in an ethical and professionally responsible manner. Adherence to these standards is
expected from all who hold an HRCI credential and serves to ensure public confidence in
the integrity of these individuals.
Those holding an HRCI credential commit to the following:
Professional Responsibility
As an HRCI certification holder, you are responsible for adding value to the organizations
you serve and contributing to the ethical success of those organizations. You accept
professional responsibility for your individual decisions and actions. You also are an
advocate for the HR profession by engaging in activities that enhance its credibility and
value. You will:
• Adhere to the highest standards of ethical and professional behavior.
• M
easure the effectiveness of Human Resources in contributing to or achieving
organizational goals. Comply with the law.
• W
ork consistently within the values of the profession. Strive to achieve the highest
levels of service, performance and social responsibility.
• Advocate for the appropriate use and appreciation of human beings as employees.
• A
dvocate openly and within the established forums for debate in order to influence
decision-making and results.

Professional Development
As an HRCI certification holder, you must strive to meet the highest standards of
competence and commit to strengthen your competencies on a continuous basis. You will:
• C
ommit to continuous learning, skills development and application of new knowledge
related to both HR management and the organizations you serve.
• C
ontribute to the Exam Content Outline, the evolution of the profession and the
growth of individuals through teaching, research and dissemination of knowledge.
Ethical Leadership
As an HRCI certification holder, you are expected to exhibit individual leadership as a role
model for maintaining the highest standards of ethical conduct. You will:
• Be ethical and act ethically in every professional interaction.
• Q
uestion pending individual and group actions, when necessary, to ensure that
decisions are ethical and are implemented in an ethical manner.
• Seek expert guidance if ever in doubt about the ethical propriety of a situation.
• Through teaching and mentoring, champion the development of others as ethical

leaders in the profession and in organizations.
Fairness and Justice
As an HRCI certification holder, you are ethically responsible for promoting and fostering
fairness and justice for all employees and their organizations. You will:
• Respect the uniqueness and intrinsic worth of every individual.
• T
reat people with dignity, respect and compassion to foster a trusting work
environment free of harassment, intimidation and unlawful discrimination.
• E
nsure that everyone has the opportunity to develop their skills and new
competencies.
• A
ssure an environment of inclusiveness and a commitment to diversity in the
organizations you serve. Develop, administer and advocate policies and procedures
that foster fair, consistent and equitable treatment for all.
• R
egardless of personal interests, support decisions made by your organizations that
are both ethical and legal.
• A
ct in a responsible manner and practice sound management in the country or
countries in which the organizations you serve operate.

Conflicts of Interest
As an HRCI certification holder, you must maintain a high level of trust with your
stakeholders. You must protect the interests of those stakeholders as well as your
professional integrity and should not engage in activities that create actual, apparent or
potential conflicts of interest. You will:
• A
dhere to and advocate the use of published policies on conflicts of interest within
your organization.
• R
efrain from using your position for personal, material or financial gain or the
appearance of such.
• Refrain from giving or seeking preferential treatment in the HR processes.
• P
rioritize your obligations to identify conflicts of interest or the appearance thereof.
When conflicts arise, you will disclose them to relevant stakeholders.
Use of Information
As an HRCI certification holder, you must consider and protect the rights of individuals,
especially in the acquisition and dissemination of information, while ensuring truthful
communications and facilitating informed decision-making. You will:
• Acquire and disseminate information through ethical and responsible means.
• E
nsure only appropriate information is used in decisions affecting the employment
relationship.
• I nvestigate the accuracy and source of information before allowing it to be used in

employment-related decisions.
• Maintain current and accurate HR information.
• S
afeguard restricted or confidential information Take appropriate steps to ensure the
accuracy and completeness of all communicated information about HR policies and
practices.
• T
ake appropriate steps to ensure the accuracy and completeness of all communicated
information used in HR-related training.
HRCI Complaints and Disciplinary Policy

A. Introduction
1. HR Certification Institute (HRCI) is an independent certifying organization for

the human resources profession. As a certifying organization, HRCI evaluates
individuals who wish to enter, continue and/or advance in the profession through
the certification process. HRCI is governed by the Board of Directors (Board). HR
Certification Institute Certification Council (Council) was established in 2016 as a
Special Purpose Council within HR Certification Institute. The Council is established

in HR Certification Institute Bylaws, which authorize the Council to have autonomy in
decision making regarding the development and administration of HR Certification
Institute’s certification programs.
2. Those certified by HRCI (referred to as “certificants”) have successfully completed

the required certification process, which includes meeting certain eligibility
requirements and passing a certification examination. HRCI certificants subscribe
to a Code of Ethical and Professional Responsibility. By applying for certification
or recertification, HR professionals agree that they have read and will comply with
the Code of Ethical and Personal Responsibility, the Complaints and Disciplinary
Policy and other certification program policies. These disciplinary procedures
are not formal legal proceedings, thus many formal rules and practices of a court
proceeding are not observed. The rules are intended to afford due process and
fairness.
3. Successful candidates are granted certification by HRCI and may hold themselves
to the public as such. In order to maintain and enhance the credibility of HRCI
certification programs, HRCI has adopted these Administrative Procedures (the
“Procedures”) to allow consumers and others to bring complaints concerning a
certificant’s conduct to HRCI. If a violation constitutes grounds for sanctions as
set forth below, the Certification Council established by the HRCI Board may
reprimand, or revoke the individual’s certification.
The grounds for sanctions under these Procedures are as follows:
a. Violation of established HRCI certification program policies, rules, and

requirements;
b. Fraud or misrepresentation in the application for, or maintenance of, certification;
c. An irregular event in connection with HRCI examination, including (but not

limited to) copying examination materials, causing a disruption in the testing area,
and failure to abide by reasonable test administration rules;
d. Taking the exam for any purpose other than that of becoming credentialed in the
area referenced in the title of the exam;
e. Disclosing, publishing, reproducing, summarizing, paraphrasing, or transmitting

any portion of the exam in any form or by any means, verbal, written, electronic or
mechanical, without the prior express written permission of HRCI;
f. Unauthorized possession or misuse of HRCI credentials, examinations, and other

intellectual property, including but not limited to: aPHR, aPHRi, PHR, PHRca, PHRi,
SPHR, SPHRi, and GPHR;
g. Misrepresentation of credential status;
h. Failure to provide requested information in a timely manner;
i. Conviction of a felony under federal or state law in a matter related to the

practice of, or qualifications for, professional activity.

4. HRCI will ensure that information concerning the complaint process, as developed
by the Certification Council, will be available to applicants, certificants, consumers
and the public at appropriate locations. These Procedures apply to all complaints or
inquiries received about an HRCI certificant.
5. It should be emphasized that actions taken under these Procedures do not

constitute enforcement of the law, although referral to appropriate federal, state,
or local government agencies may be made by HRCI regarding the conduct of the
certificant in appropriate situations.
Individuals who submit complaints are not entitled to any relief or damages by virtue of
these Procedures, although they will receive notice of the actions taken if the submitter
agrees in advance and in writing to maintain any such information in confidence.
B. HRCI Certification Council
1. T
he Certification Council is responsible for development and administration of the
HRCI certification programs and for the implementation of these Procedures.
2. The Certification Council Chair is specifically responsible for ensuring that these
Procedures are implemented and followed.
3. All Certification Council members, staff, and other individuals engaged in

investigations or decisions with respect to any complaint under these Procedures
may be indemnified and defended by HRCI from and against liability arising from
HRCI-related activities to the extent provided by law.
C. Complaints
1. C
omplaints must be submitted in writing by an individual or entity. Inquiries or
submissions other than complaints may be reviewed and handled by HRCI at its
discretion.
2. The complaint must be submitted on the HRCI Code of Ethics Violation Complaint
Form and the specific grounds for sanctions as referenced above in Section A.
3. HRCI will not review or further pursue any complaints which:
a. Contain unreliable or insufficient information;
b. Are patently frivolous or inconsequential;
c. Allege general unethical or unprofessional behavior by a certificant;
d. Do not expressly reference specific grounds for sanctions;
e. In HRCI’s sole reasonable discretion may choose not to review or further pursue a
complaint based on the date of the violation; or
f. In HRCI’s sole reasonable discretion, are more appropriately addressed by an

administrative, regulatory, or law-making entity.
Upon receipt and preliminary review of a submission involving an HRCI certification

program or the grounds for sanction, the Sr. Director, Client Relations & Services

(“Director”) may conclude, in his/her sole discretion that the submission does
not constitute an actionable complaint as described above. If not an actionable
complaint, the submission is disposed of by notice from the Director to its submitter,
if the submitter is identified. All such preliminary dispositions by the Director are
reported to the Certification Council in writing in an annual summary. If the Director
determines that the submission is a valid and actionable complaint, the Director
will contact the accused for any additional information that may be necessary. The
individual will have 30 days to submit any and all applicable documentation. This
documentation will be presented to the Certification Council for investigation. If
no applicable documentation is submitted within the 30 days, the Director may
proceed with making a determination. The Director may consult with the CEO and/
or legal counsel as needed to make either determination.
4. I f a submission is deemed by the Director to be a valid and actionable complaint,

the Director shall see that written notice is provided to the certificant whose
conduct has been called into question. The certificant whose conduct is at issue
shall also be given the opportunity to respond to the complaint. The Director also
shall ensure that the individual submitting the complaint receives notice that the
complaint is being reviewed by HRCI. The Director will determine if the submission
is worthy of an investigation, and if necessary a phone interview will be scheduled.
Upon completion of the interview, the Director will decide if the submission will
move forward for investigation by the Certification Council.
5. The Director shall make the decisions described above and provide the notices
required here under within 60 days of receipt of the complaint.
D. Review of Complaint
1. For each submission involving an alleged violation of the grounds for sanctions that
the Director concludes is a valid and actionable complaint, the Certification Council
authorizes an investigation into its specific facts or circumstances to whatever extent
is necessary in order to clarify, expand, or corroborate the information provided by
the submitter.
2. Both the individual submitting the complaint and the certificant who is the subject
of the investigation (or his or her employer) may be contacted for additional
information with respect to the complaint. The Certification Council may at its
discretion contact such other individuals who may have knowledge of the facts and
circumstances surrounding the complaint.
3. All investigations and deliberations of the Certification Council are conducted

in confidence, with all written communications sealed and marked “Personal
and Confidential,” and they are conducted objectively, without any indication of
prejudgment. An investigation may be directed toward any aspect of a complaint
which is relevant or potentially relevant. Formal hearings are not held and the
parties are not expected to be represented by counsel, although the Certification
Council may consult HRCI’s counsel.
4. The Certification Council shall undertake all reasonable efforts to ensure that the
review process set forth in this section shall be completed within 90 days of the

determination to investigate.
5. The Certification Council initially determines whether it is appropriate to review

the complaint under these Procedures or whether the matter should be referred to
another regulatory, administrative, or other entity engaged in the administration of
law.
6. The Certification Council may be assisted in the conduct of its investigation by

additional HRCI staff and/or legal counsel. The Certification Council Chair exercises
general supervision over all investigations.
E. Determination of Violation
Upon completion of an investigation, the Certification Council may make a

determination that there has been a demonstrable and serious violation based on the
grounds for sanction. The determination of the disciplinary decision is prepared under
the CEO’s supervision and is presented to the HRCI Board along with the record of the
Certification Council’s investigation.
1. I f the Certification Council determines that a violation has not occurred, the
complaint is dismissed with notice to the certificant and the individual or entity
who submitted the complaint. The complaint is included in an annual summary
Certification Council report.
2. If the Certification Council determines that a violation has occurred, the council will
decide on an appropriate sanction.
3. This determination and the imposition of a sanction are promulgated by written

notice to the certificant and to the individual submitting the complaint, if the
submitter agrees in advance and in writing to maintain in confidence whatever
portion of the information is not made public by the Council.
4. In certain circumstances, the Certification Council may determine that the certificant
who has committed an actionable sanction, should be offered an opportunity to
submit a written assurance that the conduct in question has been terminated and
will not recur. The decision of the Certification Council to make such a determination
is within their discretionary power. If such an offer is extended, the certificant at
issue must submit the required written assurance within 30 days of receipt of the
offer, and the assurance must be submitted in terms that are acceptable to the
Certification Council. If the Certification Council accepts the assurance, notice is
given to the certificant and to the submitter of the complaint, if the submitter agrees
in advance and in writing to maintain the information in confidence.
F. Sanctions
1. A
ny of the following sanctions may be imposed by the Certification Council upon
a certificant whom the Certification Council has determined to have violated the
grounds for sanctions, although the disciplinary decision applied must reasonably
relate to the nature and severity of the violation, focusing on reformation of the
conduct of the member and deterrence of similar conduct by others:
a. Written reprimand to the certificant;

b. Suspension of the certificant for a designated period; or
c. Termination of the certificant’s certification from HRCI.
The HRCI database and certificant’s file will be promptly updated to reflect any
certification suspension or termination.
2. R
eprimand in the form of a written notice from the Certification Council normally
is sent to a certificant who has received his or her first substantiated complaint.
Suspension normally is imposed on a certificant who has received two substantiated
complaints. Termination normally is imposed on a certificant who has received
two substantiated complaints within a two (2) year period, or three (3) or more
substantiated complaints. The Certification Council may at its discretion, however,
impose any of the sanctions, if warranted, in specific cases.
3. Certificants who have been terminated shall have their certification revoked and
may not be considered for HRCI certification in the future. If certification is revoked,
any and all certificates or other materials requested by HRCI must be returned
promptly to HRCI.
G. Appeal
1. W
ithin 30 days from receipt of notice of a determination by the Certification Council
that an individual committed an action resulting in grounds for sanctions, the
affected certificant may submit to HRCI in writing a request for an appeal. Upon
receipt of a request for appeal, the Chair of the Certification Council will appoint a
three (3) person Appeal Panel. Individuals appointed to serve on the Appeal Panel
cannot be current members of the HRCI Board of Directors or Certification Council.
Appeal Panel members will sign a confidentiality and conflict of interest statement
prior to beginning their service on the committee.
This Appeal Panel may review one or more appeals, upon request of the HRCI
Certification Council Chair. No HRCI staff may serve on the Appeal Panel; further, no
one with any personal involvement or conflict of interest may serve on the Appeal
Panel.
2. The Appeal Panel may only review whether the determination by the Certification
Council was inappropriate because of:
a. material errors of fact, or;
b. failure of the Certification Council or HRCI to conform to published criteria,

policies, or procedures.
Only facts and conditions up to and including the time of the Certification Council’s
determination as represented by facts known to HRCI are considered during an
appeal. The appeal shall not include a hearing or any similar trial-type proceeding.
Except as otherwise set forth herein, legal counsel is not expected to participate in
the appeal process, unless requested by the appellant and approved by the HRCI
Certification Council and the Appeal Panel. The Certification Council and Appeal
Panel may consult HRCI legal counsel.

3. The Appeal Panel conducts and completes the appeal within 90 days after
receipt of the request for an appeal. Written appellate submissions and any reply
submissions may be made by authorized representatives of the appellant and of the
Appeal Panel. Submissions are made according to whatever schedule is reasonably
established by the Appeal Panel.
The decision of the Appeal Panel either affirms or overrules the determination of the
Certification Council, but does not address a sanction imposed by the Certification
Council. The decision of the Appeal Panel, including a statement of the reasons for
the decision, is reported to the HRCI Certification Council in writing. The Appeal
Panel decision is binding upon the Certification Council, the certificant who is
subject to the sanction, and all other persons.
H. Resignations
If a certificant who is the subject of a complaint voluntarily surrenders his or her HRCI
certification(s) at any time during the pendency of a complaint under these Procedures,
the complaint will be dismissed without any further action by the Certification Council
or an Appeal Board established after an appeal. If this occurs, the information will
be retained in HRCI’s permanent file for future reference. However, the Certification
Council may authorize the Certification Chair to communicate the fact and date of
resignation, and the fact and general nature of the complaint which was pending at
the time of the resignation, to or at the request of a government entity engaged in the
administration of law. Similarly, in the event of such resignation, the person or entity
who submitted the complaint are notified of the fact and date of resignation and that
Certification Council has dismissed the complaint as a result.

The aPHR™,aPHRi™, PHR®, SPHR®, GPHR®, and PHRca® are trademarks of HR
Certification Institute® (HRCI®, registered in the U.S. and other countries. PHRi™
and SPHRi™ are trademarks of the HR Certification Institute. aPHR™, aPHRi™,
PHR®, SPHR®, PHRi™, SPHRi™, GPHR®, and PHRca® exam content outlines are
copyrighted by HRCI.
©2019 HR Certification Institute. All rights reserved.
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2019 Certification Policies

All policies and procedures in this Handbook are

effective as of the Effective Date indicated above

and supersede previous policies and procedures.

The Handbook outlines the application process

and testing and scoring methodology. To take

an HR Certification Institute® (HRCI®) exam,

candidates must follow all applicable procedures

and meet all eligibility requirements.

Denotes possible and important scenarios

Congratulations on taking your first steps toward earning

Founded on a more than 40-year commitment to

Amy S. Dufrane, Ed.D., SPHR, CAE

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 4

For more information on NCCA accreditation, visit www.credentialingexcellence.org.

For more information on IAS accreditation, visit www.iasonline.org/services/personnel-certification-bodies

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 5

• I n the event of withdrawal or revocation

• I will not use my certification status or

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 6

1 EXAM ELIGILIBITY 2 APPLY FOR AN HRCI 3 EXAM TEST CENTERS

4 EXAM OVERVIEW 5 ON EXAM DAY 6 AFTER THE EXAM

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 7

“Professional-Level” Experience Individuals who fall into one of the below

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 8

• Hold a bachelor’s degree (or global equivalent) or higher in Human Resources.

• Have successfully completed a college or university-level course in Employment Law.

• Have successfully completed an education or training program in Employment Law.

Criteria for a course that meets the Employment Law requirement:

• May be delivered in a classroom setting or virtually.

• Must cover foundational knowledge (“legal updates” do not qualify).

• Must provide a certificate of successful completion.

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 9

1 Create an HRCI account and submit

3 application status (approved, need

Additional Forms Legal Name

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 10

A voucher is valid for 365 calendar days

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 11

After Applying for the Exam

Type of Application Processing Time

Application with a Special Testing Ten (10) business days (excluding

• Complete the Name Change Request Form.

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 12

• Documented experience fails to meet the eligibility requirements.

• Information on the exam application has been falsified or misrepresented.

• Documentation necessary to determine eligibility is not submitted.

Exam Application Audit

• The Exam Application Audit Form

• Official job description(s)

• Local Employment Law document (SPHRi only)

Refunds may be considered if an application is made ineligible; however, a processing

HRCI Contact PHONE +1.571.551.6700 EMAIL [email protected] 13

The types of items that fall into this policy are:

• Deemed ineligible to take an exam.

• Concerns about an unsuccessful exam result.

• Test site issue resulting in an unsuccessful result.

• Rescheduling of exam by testing vendor.

• Medical or personal emergency.