Assessment of CCTV Installation Technician Candidates

ELE/Q4605 : CCTV Installation Technician

Date of Birth: ______________________________ Date of Exam: ______________________________

Note:
 Total 40 questions. Answer all.
 Each question carries 4 marks.
 Max 60 Mins allowed
 No negative marking

ELE/N4609 Visit site and understand customer’s requirement

1. ___________ is based on the idea that customer expectations of the service they will receive shape their perception of
the actual service encounter.

a) Service quality b) Service action.

c) Service recovery. d) Service satisfaction.

2. Which of the following is best understood as a period of time during which a customer interacts directly with a service?

a) Good usage. b) Services cape.

c) Service mix. d) Service encounters.

3. _______________ occur(s) where there is no prior history of exchange and no future exchanges are expected between a
buyer and seller.

a) Relationship marketing b) Service mix

c) Market exchanges d) Service failure.

4. When there is little or no personal contact between customer and service provider, this is classified as:

a) Low-contact service. b) Medium-contact service.

c) High-contact service. d) Intense-contact service.

5. If the company provides products or services less than its cost then the company will

a) get more loss b) get more profits

c) get more discounts d) both a and b

a) Internal Marketing b) External Marketing

c) Relationship marketing d) Interactive marketing

7. Services can not be stored. This describes the ___________characteristic of services.

a) Intangibility b) Variability

c) Inseparability d) Inconsistency

8. Asking your customer questions:

a) Means you will lose control of the call. b) Is a waste of time.

c) Helps you understand their needs. d) Doesn't work in sales.

9. Customers like telling you what they need.

a) True b) False

10. When we meet our customer’s needs, we:

a) We build relationships. b) We establish rapport.

c) We create loyal customers. d) All of the above.

ELE/N4610 Install CCTV camera

11. What does CCTV stand for?

a) Closed Circuit Technology b) Closed Circuit Technology and Video

c) Closed Communication Television d) Closed Circuit Television

12. The SIA Standard of Behavior for CCTV operates states a CCTV operator must?

a) Display their license b) Know there license number

c) Show the license with a photo d) Be in possession of a license whilst on duty

13. According of the data protection act which of the following is true?

a) Data should be kept as long as possible b) Data should be sent any where

c) Events can be copied for the internet d) All data must be kept securely

14. The Human Rights act 1998 legislates for the right to a fair trial, which type of ‘right’ is it?

a) Absolute b) Qualified

c) Implied d) Grandfathe
15. Which of the following are authorized to perform intrusive surveillance under the terms of regulation of investigatory
power act 2000?

a) The law society b) Awarding organizations

c) Police or similar statutory body d) Skills for security

16. Which document states best Practice for operating the CCTV system?

a) The organization’s Code of practice b) The assignment instructions

c) The information commissioners reports d) Operational procedures

17. The Data Protection Act applies to all systems:

a) Irrespective of the number of cameras, recorders or monitors

b) With more than 5 cameras, recorders and monitors

c) With more than 10 cameras, recorders and monitors

d) With fewer than 5 cameras, recorders and monitors

18. Who would definitely not be authorized to access confidential information?

a) Local newspaper journalists b) Local authority

c) Crime partnerships d) Police

19. The ICO’s Code of Practice was produced to provide information regarding:

a) How employees can access their personal data

b) Best practice for those involved in operating CCTV systems

c) Informing the police on what information companies may keep

d) Informing employers on what data they can keep about their staff

20. The ‘A –B-C’ of communication stands for:

a) Abrupt, brief and clam b) Acute, blunt and compact

c) Accurate, brief and clear d) Alert, brief and conversation

ELE/N4611 Setup CCTV surveillance system

21. Which of these is most likely to be a requirement on re-occupying a CCTV control room following an evacuation?

a) Rebooting the CCTV system to ensure that it is functioning correctly.

b) Carrying out a full search of the control room to identify if any items are missing.

c) Reviewing recorded data for any unusual incidents during the evacuation.

d) Contacting the operators on the following shift to update them on the Evacuation.
22. Which of these is the main way CCTV operators can assist in the event of a road traffic incident?

a) By assessing the severity of the casualties at the incident.

b) By identifying anyone who could be a potential witness to the incident.

c) By determining the number of emergency vehicles required at the incident.

d) By advising emergency service of the best way access the incident.

23. Which of these is not an incident that a CCTV operator is likely to assist with?

a) Theft of a vehicle b) Road traffic incident

c) Domestic violence d) Criminal damage

24. What type of monitor allows a CCTV operator to view a specific area in detail?

a) An incident monitor b) A dedicated monitor

c) A spot monitor d) A emergency monitor

25. Timely reporting which follows the correct reporting chain is essential because it:

a) Ensures the integrity of the CCTV company and its operators.

b) Prevents complaints being raised about CCTV monitoring.

c) Guarantees that all criminal activity is prevented.

d) Reduces the number of calls made to the police service.

26. Why is it important for CCTV operators to share information with other agencies?

a) To prove to external agencies that CCTV companies provided a useful service.

b) To ensure that should anything go wrong that the blame can be shared with others.

c) To reduce the need for external agencies to undertake their own investigations.

d) A & C

27. What is a possible consequence of failing to prove continuity of evidence?

a) The SIA would take the operator’s licence away.

b) The evidence would not be admissible in court.

c) The CCTV company would face prosecution by the police.

d) The CCTV operator would have to re-record the evidence.

28. If a CCTV operator is required to give evidence in court they have a responsibility to:

a) Discuss their statement with the person on trial to ensure that the evidence is clear.

b) Ensure that their statement has been checked and signed off by the control room manager.

c) Be available to speak to the prosecution before the case comes to court.

d) Send the most experienced member of the team to attend court in their place.
29. Under the Regulation of Investigatory Powers Act 2000, authorisation will be required to use CCTV cameras for:

a) Overt surveillance b) Directed surveillance

c) Secure surveillance d) Undercover surveillance

30. Under the Regulation of Investigatory Power Act 2000, authorisation for the use of CCTV in a planned operation must be
given by:

a) Any manager from the CCTV operating company

b) A Police Superintendent or higher ranked officer

c) An authorised officer of the local authority

d) B & C

ELE/N9909 Coordinate with colleagues and co-workers

31. What language technician should be familiar with?

a) Mother tongue b) English

c) Regional language d) None of these

32. From whom instruction for working site is to be taken:

a) Engineer b) Owner

c) Supervisor d) None of these

33. Who should be reported to in case of clash with other team at site?

a) Contractor b) Owner

c) Supervisor d) None of these

34. In case of clash with co-worker should report/or does:

a) Must take revenge b) May manhandle

c) Report to Supervisor

35. Should procedure laid for carrying out work be followed?

a) Not necessary b) Short cuts can be made

c) Must follow procedures / instructions

36. Should Chemicals at site be handled?

a) Carefully b) Carelessly

c) None of Above
37. Should firefighting exercises/ mock drills be attended by all at site :

a) Must be attended by all b) Not necessary

c) Need not know and participate d) None of above

38. Should Evacuation plan for any accident / fire be made familiar to all:

a) All must know how to read b) Not mandatory

c) Not important d) None of all

39. Should discipline be maintained at site :

a) Not necessary b) Can do as one wishes

c) Very important to be disciplined to avoid any mishap. d) None of above

40. Should individual take responsibility for quality of job carried out?

a) One must take pride in doing qualitative job.

b) No one should bother.

Candidate Signature
 Assessment of CCTV Installation Technician Candidates

ELE/Q4605 : CCTV Installation Technician

Name: ___________________________________ Father’s Name: _____________________________

Date of Birth: ______________________________ Date of Exam: ______________________________

Note:
 Total 04 questions. Answer all.
 Each question carries 15 marks.
 Max 180 Mins allowed
 No negative marking

1. Demonstration the complete process of understanding customer requirement