Release Manager

Role profile
Release Manager
AXELOS.com
March 2016
PUBLIC
2 Role profile PUBLIC
1 Title: Release Manager

Also called: Deployment Manager, Transition Manager
2 Job Purpose and responsibilities
2.1 JOB PURPOSE

You will specialize in planning and managing the release of new or changed software and hardware
into test and live environments. This means being able to bring together the multiple project
deliverables that are required for release and to ensure that they work as an integrated package.
You will own and plan the full release lifecycle, taking responsibility as early as the requirements
stage to define the release plan and ensure there is lead time for all the co-dependent pieces to
be developed together, tested and operate effectively prior to release. You’ll need the skills to
work collaboratively with others in the project team to monitor progress, communicate and
coordinate release activities.
2.2 JOB RESPONSIBILITIES

● Schedule and communicate release details and schedules to the business after ensuring absence
of conflicts
● Manage the process and tools used for software build
● Implement new versions in the live environment
● Record details of the configuration in the configuration management database (CMDB)
● Carry out back-out plans to remove the new version if necessary.
3 Skills and qualifications
3.1 JOB SKILLS

Alongside a technical background, you’ll typically need some experience in release management or
project management, as well as sound written and oral communication skills, and the ability to
coordinate activities cross functional teams.
Key skills you will need include:
PUBLIC
PUBLIC Role profile 3
Skill You should be able to:
Release Management ● Schedule releases, working with requesters, developers

approvers and other stakeholders to define the release plan
● Communicate progress to stakeholders and highlight risks and
issues
● Monitor integration testing
● Organize and chair release readiness reviews
● Ensure releases are traceable, secure, tested and authorized
before release
● Create and/or implement processes or products to efficiently
manage the release of code
● Carry out post-release reviews.
IT Change Management ● Ensure efficient control and scheduling of software or hardware

modifications to prevent multiple upgrades creating
unpredictable outcomes
● Ensure consideration and compliance with information security
procedures.
● Control the application of functional updates, software or
hardware additions and maintenance activities to ensure the
integrity of the system.
Application of Best ● Apply relevant best practice processes, tools and methods
Practice Processes, ● Promote use of best practices and builds commitment to engage
Tools and Models with the approach
● Provide advice, technical support and coaching to embed use of
relevant tools, methods and models.
Planning and ● Establish goals and identify priorities for the organization and
Organization the customer
● Use project management principles to plan work
● Identify resources and people needed to complete work and
factor their availability into the plan
● Make adjustments to priorities, timelines and approach when
appropriate
● Use time effectively and stay focused.
Quality Orientation ● Accurately and carefully follow established procedures

(Attention to Detail) ● Check work to ensure it is complete and free from errors
● Act promptly to correct quality defects.
Communication and ● Get messages understood by adopting a wide range of styles,

Knowledge Sharing tools and techniques
● Share information, good practice and expertise with others
● Use persuasive logic to win support or change views
● Deliver difficult/unpopular messages with clarity and diplomacy
● Listen actively and objectively without interrupting
● Respond to and discuss issues without being defensive.
Leadership and ● Create a sense of common purpose and commitment

● Clearly agree what you expect of others and hold them to
PUBLIC
4 Role profile PUBLIC
Skill You should be able to:

Teamwork account
● Encourage, coach and advise others to make the best of their
abilities
● Provide constructive feedback and recognize contributions.
3.2 RELEVANT QUALIFICATIONS

● ITIL Foundation
● ITIL Service Transition
● ITIL Release, Control and Validation
● ITIL Continual Service Improvement
PUBLIC

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Role profile

1 Title: Release Manager

2 Job Purpose and responsibilities

2.1 JOB PURPOSE

2.2 JOB RESPONSIBILITIES

3 Skills and qualifications

3.1 JOB SKILLS

Skill You should be able to:

Release Management ● Schedule releases, working with requesters, developers

IT Change Management ● Ensure efficient control and scheduling of software or hardware

Quality Orientation ● Accurately and carefully follow established procedures

Communication and ● Get messages understood by adopting a wide range of styles,

Leadership and ● Create a sense of common purpose and commitment

Skill You should be able to:

3.2 RELEVANT QUALIFICATIONS

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