TABLE OF CONTENTS

ELECTRONICS SECTOR

COMPUTER SYSYTEMS SERVICING NC II

Page No.

Section 1. COMPUTER SYSTEMS SERVICING NC II 1

QUALIFICATION

Section 2. COMPETENCY STANDARDS 2 – 53

 Basic Competencies 2 – 13
 Common Competencies 14 - 37
 Core Competencies 38 - 53

Section 3. TRAINING STANDARDS 54 – 58

3.1 Curriculum Design 54 - 57

3.2 Training Delivery 58
3.3 Trainee Entry Requirements 59
3.4 List of Tools, Equipment and Materials 59 - 61
3.5 Training Facilities 61
3.6 Trainer's Qualifications 62
3.7 Institutional Assessment 62

Section 4. NATIONAL ASSESSMENT AND CERTIFICATION 63

ARRANGEMENTS

COMPETENCY MAP 64

GLOSSARY OF TERMS 65 - 68

ACKNOWLEDGEMENTS 69
 TRAINING REGULATIONS FOR
COMPUTER SYSTEMS SERVICING NC II

Section 1 COMPUTER SYSTEMS SERVICING NC II QUALIFICATIONS

The COMPUTER SYSTEMS SERVICING NC II Qualification consists of competencies

that must possess to enable to install and configure computers systems, set-up
computer networks and servers and to maintain and repair computer systems and
networks.

This Qualification is packaged from the competency map of the Electronics Industry as
shown in Annex A.

The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES

500311105 Participate in workplace communication

500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures

Code COMMON COMPETENCIES

ELC315202 Apply quality standards

ELC311201 Perform computer operations
ELC311201 Perform mensuration and calculation
ELC311202 Prepare and interpret technical drawing
ELC724201 Use hand tools
ELC724202 Terminate and connect electrical wiring and electronic circuits
ELC724205 Test electronic components

Code CORE COMPETENCIES

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks
ELC724333 Set-up Computer Servers
ELC724334 Maintain and Repair Computer Systems and Networks

A person who has achieved this Qualification is competent to be:

 Computer Assembler
 Computer Service Technician
 Network Technician
 Computer Maintenance Technician
 SECTION 2 COMPETENCY STANDARDS

This section gives the details of the contents of the core units of competency
required for COMPUTER SYSTEMS SERVICING NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to gather, interpret and convey information in
response to workplace requirements.
ELEMENT PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables
1. Obtain and 1.1 Specific and relevant information is accessed from appropriate
convey sources
workplace 1.2 Effective questioning, active listening and speaking skills are
information used to gather and convey information
1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non- verbal communication is used
1.5 Appropriate lines of communication with supervisors and
colleagues are identified and followed
1.6 Defined workplace procedures for the location and storage of
information are used
1.7 Personal interaction is carried out clearly and concisely
2. Participate in 2.1 Team meetings are attended on time
workplace 2.2 Own opinions are clearly expressed and those of others are
meetings and listened to without interruption
discussions 2.3 Meeting inputs are consistent with the meeting purpose and
established protocols
2.4 Workplace interactions are conducted in a courteous manner
2.5 Questions about simple routine workplace procedures and
maters concerning working conditions of employment are
asked and responded to
2.6 Meetings outcomes are interpreted and implemented
3. Complete 3.1 Range of forms relating to conditions of employment are
relevant work completed accurately and legibly
related 3.2 Workplace data is recorded on standard workplace forms and
documents documents
3.3 Basic mathematical processes are used for routine calculations
3.4 Errors in recording information on forms/ documents are
identified and properly acted upon
3.5 Reporting requirements to supervisor are completed according
to organizational guidelines
RANGE OF VARIABLES

VARIABLE RANGE
1. Appropriate sources 1.1. Team members
1.2. Suppliers
1.3. Trade personnel
1.4. Local government
1.5. Industry bodies
2. Medium 2.1. Memorandum
2.2. Circular
2.3. Notice
2.4. Information discussion
2.5. Follow-up or verbal instructions
2.6. Face to face communication
3. Storage 3.1. Manual filing system
3.2. Computer-based filing system
4. Forms 4.1. Personnel forms, telephone message forms,
safety reports
5. Workplace interactions 5.1. Face to face
5.2. Telephone
5.3. Electronic and two way radio
5.4. Written including electronic, memos, instruction
and forms, non-verbal including gestures,
signals, signs and diagrams
6. Protocols 6.1. Observing meeting
6.2. Compliance with meeting decisions
6.3. Obeying meeting instructions
EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1. Prepared written communication following standard
format of the organization
1.2. Accessed information using communication equipment
1.3. Made use of relevant terms as an aid to transfer
information effectively
1.4. Conveyed information effectively adopting the formal
or informal communication
2. Underpinning 2.1. Effective communication
Knowledge and 2.2. Different modes of communication
Attitudes 2.3. Written communication
2.4. Organizational policies
2.5. Communication procedures and systems
2.6. Technology relevant to the enterprise and the
individual’s work responsibilities

3. Underpinning Skills 3.1. Follow simple spoken language

3.2. Perform routine workplace duties following simple
written notices
3.3. Participate in workplace meetings and discussions
3.4. Complete work related documents
3.5. Estimate, calculate and record routine workplace
measures
3.6. Basic mathematical processes of addition, subtraction,
division and multiplication
3.7. Ability to relate to people of social range in the
workplace
3.8. Gather and provide information in response to
workplace Requirements
4. Resource 4.1. Fax machine
Implications 4.2. Telephone
4.3. Writing materials
4.4. Internet
5. Methods of 5.1. Direct Observation
Assessment 5.2. Oral interview and written test
6. Context of 6.1. Competency may be assessed individually in the
Assessment actual workplace or through accredited institution
UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to
identify role and responsibility as a member of a team.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables
1. Describe team role 1.1. The role and objective of the team is identified from
and scope available sources of information
1.2. Team parameters, reporting relationships and
responsibilities are identified from team discussions
and appropriate external sources
2. Identify own role and 2.1. Individual role and responsibilities within the team
responsibility within environment are identified
team 2.2. Roles and responsibility of other team members are
identified and recognized
2.3. Reporting relationships within team and external to
team are identified
3. Work as a team 3.1. Effective and appropriate forms of communications
member used and interactions undertaken with team members
who contribute to known team activities and objectives
3.2. Effective and appropriate contributions made to
complement team activities and objectives, based on
individual skills and competencies and workplace
context
3.3. Observed protocols in reporting using standard
operating procedures
3.4. Contribute to the development of team work plans
based on an understanding of team’s role and
objectives and individual competencies of the
members.
RANGE OF VARIABLES

VARIABLE RANGE
1. Role and objective 1.1. Work activities in a team environment with enterprise
of team or specific sector
1.2. Limited discretion, initiative and judgement maybe
demonstrated on the job, either individually or in a
team environment

2. Sources of 2.1. Standard operating and/or other workplace

information procedures
2.2. Job procedures
2.3. Machine/equipment manufacturer’s specifications and
instructions
2.4. Organizational or external personnel
2.5. Client/supplier instructions
2.6. Quality standards
2.7. OHS and environmental standards
3. Workplace context 3.1. Work procedures and practices
3.2. Conditions of work environments
3.3. Legislation and industrial agreements
3.4. Standard work practice including the storage, safe
handling and disposal of chemicals
3.5. Safety, environmental, housekeeping and quality
guidelines
EVIDENCE GUIDE
 Critical aspects of Assessment requires evidence that the candidate:
competency 1.1. Operated in a team to complete workplace activity
1.2. Worked effectively with others
1.3. Conveyed information in written or oral form
1.4. Selected and used appropriate workplace language
1.5. Followed designated work plan for the job
1.6. Reported outcomes
 Underpinning 2.1. Communication process
Knowledge and 2.2. Team structure
Attitude
2.3. Team roles
2.4. Group planning and decision making
 Underpinning Skills 3.1. Communicate appropriately, consistent with the
culture of the workplace
 Resource The following resources MUST be provided:
Implications 4.1. Access to relevant workplace or appropriately
simulated environment where assessment can take
place
4.2. Materials relevant to the proposed activity or tasks
 Methods of Competency may be assessed through:
Assessment 5.1. Observation of the individual member in relation to
the work activities of the group
5.2. Observation of simulation and or role play involving
the participation of individual member to the
attainment of organizational goal
5.3. Case studies and scenarios as a basis for discussion
of issues and strategies in teamwork
 Context for 6.1. Competency may be assessed in workplace or in a
Assessment simulated workplace setting
6.2. Assessment shall be observed while task are being
undertaken whether individually or in group
UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM

UNIT CODE : 500311107

UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
promoting career growth and advancement.

PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the
Range of Variables
1. Integrate personal 1.1 Personal growth and work plans are pursued towards
objectives with improving the qualifications set for the profession
organizational goals 1.2 Intra- and interpersonal relationships is are maintained
in the course of managing oneself based on
performance evaluation
1.3 Commitment to the organization and its goal is
demonstrated in the performance of duties

2. Set and meet work 2.1 Competing demands are prioritized to achieve
priorities personal, team and organizational goals and
objectives.
2.2 Resources are utilized efficiently and effectively to
manage work priorities and commitments
2.3 Practices along economic use and maintenance of
equipment and facilities are followed as per
established procedures

3. Maintain professional 3.1 Trainings and career opportunities are identified

growth and and availed of based on job requirements
development 3.2 Recognitions are sought/received and demonstrated
as proof of career advancement
3.3 Licenses and/or certifications relevant to job and
career are obtained and renewed