EFF Ichards: Areas of Expertise

JEFF RICHARDS 31 Howitt drive Templestowe Lower 3107
0439 322 563

NATIONALITY: AUSTRALIAN CITIZEN jeﬀ[email protected]
SUMMARY AREAS OF EXPERTISE

A polished, dynamic, results-driven, and client-oriented professional offering a career-long track record of Problem Resolution
success in delivering fast, accurate, and efficient service, resolving problems at first point of contact. Well-
Market Research
versed in providing exceptional customer service and managing critical relationships while maintaining the
highest level of confidentiality. Quick learner not intimidated by new challenges, responsibilities, Results-Driven
autonomy, and situations; excels in daily task prioritization. Employs a high level of professionalism in day-
to-day work, enjoys tackling challenges on an individual basis but also thrives in hectic, customer-focused, Client retention
teamwork environments. Actively seeking opportunities to leverage diverse background in a highly
Time Management
regarded firm such as yours.
Regulations Compliance
PROFESSIONAL EXPERIENCE
Electricity Wizard | 2017 – Present | Sales & Distribution
(Sales Rep/ Training Manager)
Duties and Responsibilities and Achievements: Confidentiality
 Achieved highest sales representative based on 30 sales reps.
Leadership Development
 Deservedly promoted to Training manager based on successful sales track record when the previous
training manager quit. Excellent Communication
 Able to communicate and understand precisely what the customer wants early due to my natural sales Skills
talent.
 Dedicated to process and product improvement by putting in after-hours of research to increase Process Improvement
product knowledge and lead to high performance in this role.
Sound Knowledge of KPIs
 Improved QA scores from 42% to 95%.
 Create and upgrade training induction presentations. Policies and Procedure
 Compliance Training to comply with ACL.
 Business to business sales and training. Task Prioritization
Acquire Learning | 2015 – 2017 | Customer Service

(Sales Rep/ Team Leader/High-Performance Sales Coach)
Negotiation and
Duties and Responsibilities and Achievements: influencing skills
 Highest sales rep out of 180 reps doubling the number of sales compared to the person coming
second. Implementing sales
 Promoted to Team Leader. strategies
 Increased team sales by an average of 27% weekly over two months.
 Promoted to High-Performance Sales Coach.
Exceptional planning and
organizational skills
 Provide sales coaching/training for all staff.
 Increased centre sales by 20% in the first three months through my sales coaching techniques and Strong presentation skills
training. and innovative thinking
Cooper Newman Real Estate | 2013 – 2014 | ADDITIONAL SKILLS

(Sales Representative) Fitness
Duties and Responsibilities and Achievements:
Snowboarding
 Assist clients with property sales and development Preparation of legal documents.
 Provide legal, economic and market advice to prospective clients Maintaining and liaising with clients. Photography
 Building relationships with clients to encourage returning business Overseeing document signing.
 Analyze market trends to determine competitive market prices. Videography
PROFESSIONAL
True Value Solar | 2011 – 2014 | CERTIFICATIONS/
(Grid Connection/Sales) LICENSURES
Duties and Responsibilities and Achievements: First Aid and CPR Course
 Creating Single Line Diagrams.
Cert 3 in Finance
 Organise Voltage Rise Calculations.
 Completing applications to Distributors for Grid Connection approvals. REIV Agents
 Customer service and complaints handling. Representative
 Relocated to Sales (selling 80 systems in the first month).
 Promoted to train staff on selling solar. Forklift License
Cert 4 in Fitness
Online Nutrition Warehouse (Part-Time Side Business) | 2012 – 2016 |
(Owner and Operator) Cert 4 in Sport and
Duties and Responsibilities and Achievements: Recreation
 Build, design and update website.
 Launched a business. White Card
 Grow customer base through marketing, prospecting and word of mouth.
 Maintain stock control, loss prevention and administration.
Scissor/Boom Lift
 I attended trade shows.
RSG (Responsible Service
 Business relationship management with distributors. of Gaming)
 Sold business.
RSA (Responsible Service
Man to Man/Stone Shoes | 2007 – 2011 | of Alcohol)
(Manager/National Manager)
Duties and Responsibilities and Achievements: Clean Driver’s License
 Managing, training and developing the sales teams.
PERSONAL SKILLS
 Winning add-on sales store of the year. Superb Organizer
 Created merchandising plans.
 Exceeded yearly budgets by an average of 25%. Professionalism
 Promoted to Stone Shoes National Manager.
 I created a training program for new staff. Highly Organized
 Preparation and roll out of sales budgets.
Self-Discipline
 I surpassed sales forecasts.
Active Listening
Belgravia Leisure/Genesis Fitness | 2000 – 2007 |
(Membership Consultant) Positive Language
Duties and Responsibilities and Achievements:
 “Top Gun Award” for highest sales. Managing Objections
 Number one personal training up-sell packages across Victoria.
 Exceeded monthly KPI's and targets.
LANGUAGE
 Cold calling and prospecting to seek new business for the club.
English (Fluent)
 Trained new consultants.
 Generate new leads through referrals.
REFERENCE
EDUCATION Available on request.
Diploma of Business (Online) (2012): Franklyn Scholar.
High School Diploma (2000): Coomealla Seniors College, New South Wales.

EFF Ichards: Areas of Expertise

Uploaded by

Copyright:

Available Formats

EFF Ichards: Areas of Expertise

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

EFF Ichards: Areas of Expertise

Uploaded by

Copyright:

Available Formats

JEFF RICHARDS 31 Howitt drive Templestowe Lower 3107

0439 322 563

SUMMARY AREAS OF EXPERTISE

Acquire Learning | 2015 – 2017 | Customer Service

Cooper Newman Real Estate | 2013 – 2014 | ADDITIONAL SKILLS

You might also like