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    Work Experience: John Fake

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    Jerrold Fernandes
    John Fake is a digital adoption consultant with experience managing client web applications and improving user engagement. He previously held roles as a solutions engineer where he oversaw SDK integrations and provided technical support. Fake has skills in project management, Salesforce, data analytics, and user experience design. He holds a B.A. in Economics with a minor in Arabic.

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    Work Experience: John Fake

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    Jerrold Fernandes
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    John Fake is a digital adoption consultant with experience managing client web applications and improving user engagement. He previously held roles as a solutions engineer where he oversaw SDK integrations and provided technical support. Fake has skills in project management, Salesforce, data analytics, and user experience design. He holds a B.A. in Economics with a minor in Arabic.

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    John Fake is a digital adoption consultant with experience managing client web applications and improving user engagement. He previously held roles as a solutions engineer where he oversaw SDK integrations and provided technical support. Fake has skills in project management, Salesforce, data analytics, and user experience design. He holds a B.A. in Economics with a minor in Arabic.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    20 views1 page

    Work Experience: John Fake

    Uploaded by

    Jerrold Fernandes
    John Fake is a digital adoption consultant with experience managing client web applications and improving user engagement. He previously held roles as a solutions engineer where he oversaw SDK integrations and provided technical support. Fake has skills in project management, Salesforce, data analytics, and user experience design. He holds a B.A. in Economics with a minor in Arabic.

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    © All Rights Reserved
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    of 1

    John Fake

    [email protected] • johnfake.com • 922-884-4423

    WORK EXPERIENCE

    Company1​ Location
    Consultant, Digital Adoption ​ 03/2019 - Present

    ❏ Managing a book of business of 20 B2B/B2C web applications - using data-driven strategy


    to improve digital adoption and increase user engagement.
    ❏ Understanding of product development status; escalating issues as needed and effectively
    communicating product functionality and timelines.
    ❏ Collaborating with stakeholders and R&D to develop product features in alignment with
    business objectives and KPIs.

    Solutions Engineer II 03/2018 - 02/2019

    ❏ Lead engineer in IOS/Android application implementation – specialized in overseeing SDK


    integration and training a highly technical developer audience.
    ❏ Designed Sales POCs and assisted in pre-sales activities including technical
    validation/scoping estimation, generated $200k+ in revenue FY 2018.
    ❏ Authored and published several client facing product support articles; served as a technical
    writer creating and updating internal knowledge base resources.

    Solutions Engineer I 10/2017 - 02/2018

    ❏ Configured Company SaaS solution to SB and Enterprise websites. Strong understanding of


    application framework, UI/UX, DOM troubleshooting, API, jQuery and A/B testing.
    ❏ Supported implementation tasks - including workflow analysis and redesign, application
    training, application build, personnel training, go-live support, and post go-live optimization.

    Company B​ Location
    Implementation Associate 07/2017 - 09/2017

    ❏ Implemented Phreesia systems for Phoebe Putney Health System and SMG.
    ❏ Trained C-Suite directors, physicians, clinical staff, and front office staff.

    Company C ​Location
    Business Development Intern 05/2016 - 01/2017

    ❏ Developed a program in VisualFox Pro to expedite 400k studies onto a cloud server.

    SKILLS

    ❏ Project management, Salesforce, Confluence, data analytics and user experience design
    ❏ Communication, objection handling, teamwork, collaboration and client relations
    ❏ Conversational Arabic and fluency in Urdu, Hindi and Gujarati

    EDUCATION

    B.A. Economics, Minor in Arabic


    College

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