Arrival and Departure

ARRIVAL, DEPARTURE, CHILD COLLECTION AND ABSENCES PROCEDURE
Reference: CF03 Effective date: 31.08.2012

Page no: 1 of 4 Approved: 31.08.2012
Last revision: March 2019 Revision date: March 2020
The well-being, safety and security of all the children in the setting is our main
concern. The following procedure has been drawn up to ensure that this is
maintained at all times, that an accurate record is kept of all children in the
setting including absences, arrival and departure and that all children leave the
premises with adults who are authorised to do so by the main carers of each
child.
Children and families arriving on our premises:

▪ Parents/carers should enter the setting using the settings video/telecom/bell
system which is manned by the staff.
▪ On arrival the parent/carer/ member of staff will immediately record the child’s
attendance and arrival time in the appropriate register.
▪ All children and family members are greeted and feedback from parents/ carers is
obtained by staff on arrival.
Departure of Children:
▪ Before any child starts any of our services the parent/carer is required to provide
the names and contact details of all people authorised to collect their child on their
registration form. Only persons named on the registration form will be permitted to
collect your child.
▪ If the named person/s cannot collect the child they are responsible for, the
parent/carer must inform staff of whom will be collecting and give consent in writing
where possible, with a clear description and contact details including address and
telephone number of the responsible person.
▪ If possible we would like to meet the person collecting in advance, enabling the staff
to feel confident about the child leaving safely and happily. In the instance that this
is not possible we suggest a password is given to ourselves and the person
collecting allowing us to allow entrance once the password has been checked at
the door upon arrival.
▪ We will not allow any child in our setting to go home with a child under the age of
sixteen years unless written consent has been provided by the parent/carer and

agreement given by the Manager or Deputy in their absence.
▪ In the instance of an unknown/unnamed adult coming to the setting to collect a

child, they will be asked to wait outside while contact is made with the main carer.
If this is not possible they will be requested to wait until contact can be made. On
no account will a child be allowed to leave the premises with an unauthorised
person. Any deviation made by any staff member will be considered as gross
misconduct and will be dealt with appropriately.
▪ Staff will feedback relevant information about each child’s day on the parent/carers
arrival as long as it does not impinge on the welfare of the other children or other
personal commitments if it is after 6.00pm.
▪ The parent/carer/staff member must record the time of the child’s departure on the
register.
Late collection of child
If any child in our care was not collected after the end of their agreed booked session
time (12.00 noon/1.00pm/4.00pm/5.00pm/6.00pm) and the parent/carer had not rung
us to inform us of their whereabout the following procedure will be followed:
▪ Staff would telephone the main contact for the child, including mobile and home
number. If there is no response all other contact/emergency numbers would be
contacted.
▪ If there was no response from the other contact numbers and the child had not
been collected after a period of one hour, Children and Young Peoples Services
will be contacted and the child will then be put in their care. If this were to
happen staff would put a notice on the nursery door informing them of what has
happened and to contact a member of the Farms Site Operations team so that
they can make contact with the staff member who has dealt with this incident.
Please note:
▪ If a child is not collected after their agreed booked session time has ended
the fining procedure will be actioned; this will be £5.00 for every 5 minutes from
when the agreed booked session has ended (morning session ends at 12.00
noon and 1.00pm and the afternoon sessions at 4.00pm, 5.00pm and 6.00pm).
Please note that if you are late more than three times a year other sanctions
may be taken.

▪ Parents who are persistently late in collecting their child after their agreed
booked session time could be at risk of losing their place.
Absences
▪ We expect parents/carers to take responsibility in notifying the setting of any

absences e.g. sickness, holidays etc. by telephoning us. Please do not send
e-mails as these may not be picked straight away.
▪ If there are any un-notified absences the setting will telephone the parent/carer
(normally after two sessions have been missed unless there are reasons for
concern and in this case it would be on the first day of absence). This is to allow
us to ensure that the child is safe and well and free of any illnesses.
▪ If we cannot get hold of the main parent/carer we will contact the emergency
contacts that are on the child’s admissions form.
▪ If no one is contactable we will seek advice on the next steps e.g. contact Early
Help, First Response or Children & Young Peoples Services.
▪ If there are any concerns with on-going absences further action may need to
be taken; this may include arranging a meeting between the setting and family
and/or seeking advice from other professionals e.g. Early help, First Response
or Children and Young Peoples Services. We will keep a record of all
conversations/meetings that have taken place.
▪ Parental rights: As stated by law all parents listed on the birth certificate have
parental responsibility. We understand difficult situations can arise within families
and will work with you to support you through these. Following the new law in
2003, if the father of the child was present when the birth was registered and his
name is on the birth certificate as the child’s father, the father’s position as a parent
is equal to that of the mothers. Due to this law, whilst we aim to support parents in
difficult situations we have no right in stopping either parent in exercising their
parental rights. The only time we can stop a parent accessing their child is if there
is a court injunction out against him. If there is no court injunction against them
and they arrived to pick up or see their child we will endeavor to make contact with
the main carer to inform them of the situation.
▪ Parents/Carers should be in a fit state to collect their children. If a parent arrives

in an ‘unfit’ state, for example under the influence of alcohol or drugs, the senior
member of staff on duty will notify the appropriate services e.g. First Response or
the Police.

▪ There will always be a minimum of three staff on the premises at any time.
▪ Records of daily registers will be kept by the setting for three years.
Arrival and Departure of Staff
▪ All staff are expected to sign themselves in on arrival and out on departure on
every working day. The folder for this is situated in the reception area of the
nursery.
▪ There will be a record of staff working times/shifts and this will include their arrival
and departure times.
Arrival and Departure of Visitors
▪ Visitors will be asked for proof of their identity and will sign themselves in using
the visitor’s book located in the reception area of the nursery. The visitors name,
organisation (where applicable), purpose of visit and arrival and departure times
will be recorded.
As a setting we expect all parents to support us in carrying out this

procedure. This means not letting others on the premises whether they are
known to them or not and ensuring they close the main entrance door
securely as they enter/leave.
Parents/carers are asked to sign their child in and out to support staff in
accounting for each child in their care as well as in the event of an emergency.

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ARRIVAL, DEPARTURE, CHILD COLLECTION AND ABSENCES PROCEDURE

Reference: CF03 Effective date: 31.08.2012

ARRIVAL, DEPARTURE, CHILD COLLECTION AND ABSENCES PROCEDURE

Children and families arriving on our premises:

Reference: CF03 Effective date: 31.08.2012

agreement given by the Manager or Deputy in their absence.

▪ In the instance of an unknown/unnamed adult coming to the setting to collect a

Late collection of child

Reference: CF03 Effective date: 31.08.2012

▪ We expect parents/carers to take responsibility in notifying the setting of any

▪ Parents/Carers should be in a fit state to collect their children. If a parent arrives

Reference: CF03 Effective date: 31.08.2012

Arrival and Departure of Staff

Arrival and Departure of Visitors

As a setting we expect all parents to support us in carrying out this

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