NARASIMHA MURTHY GAJULA

+919550155678

[email protected]

https://www.linkedin.com/in/murthii-g-3a1b99a

PRINCIPAL PROGRAM MANAGER

Program Management leader translating customer requirements into product features. With well-rounded 14+ years of
IT industry experience through Product Development, Cloud Professional Services, Business Operations, Presales and
Engineering Roles. I have a demonstrated history of successfully defining vision, evolving program strategy, building
product roadmaps, migrations and value realization through execution. I am recognized as bridge between engineering
and business functions like OCI, Ecommerce, Volume Licensing and Pre-Sales.

AREAS OF EXPERTISE

Program Management PaaS Leading Cross Functional Teams

Program Strategy IaaS Mobile
Program Roadmap Enterprise Software Define Objectives
Product Design Customer Segmentation Translating Customer Feedback into Product Modification
Agile Development Analytics Innovation
Project Management Managing Partner Relationships Developing Value Propositions
Site Reliability Engineering Threat Implementation GDPR
Accessibility Trade Compliance People Management

CERTIFICATIONS

❖ (MCP) (AZ-900) – Microsoft Certified Azure Fundamentals, 2020.

❖ CSPO - Certified Scrum Product Owner, 2018.
❖ PRINCE2 Certified Foundation and Practitioner Projects in Controlled Environment, 2017.
❖ CSM - Certified Scrum Master, 2016.
❖ (ITIL) Foundation, 2017.
❖ (MCP) (70-533) Microsoft Certified Specialist in Implementing Microsoft Azure Infrastructure Solutions.
❖ (MCP) (70-532) Microsoft Certified Specialist in Developing Azure Solutions.
❖ (MCTS) Microsoft Certified Technical Specialist Microsoft .Net Framework –Application Development Foundation.
❖ (MCTS) Microsoft Certified Technical Specialist in Implementing and Maintaining Microsoft SQL Server 2005.
❖ (OCI) Oracle Cloud Infrastructure Foundations Associate, 2022.
❖ (OCI) Oracle Cloud Infrastructure Architect Associate, 2022.
❖ (OCI) Oracle Cloud Infrastructure Architect Professional, 2023.
❖ (OCI) Oracle Cloud Infrastructure AI Foundations Associate, 2023.
 PROFESSIONAL EXPERIENCE

Principal Go-Live Program Manager (Mar 2022- till date) ORACLE, Hyderabad, TS

Part of Oracle's Cloud Engineering team collaborate with customers on go-live strategies to move workloads
to Oracle Cloud Infrastructure (OCI)

• Partner with sales and cloud engineering teams, formulate and execute a go-live implementation strategy
to migrate customer applications from on-prem or cloud deployments to OCI services.
• Trusted customer advocate, help customers understand best practices around advanced cloud-based
solutions, and how to cut over production workloads to the cloud.
• Lead a technical team and be responsible for customer and team engagement.
• Work with customers to develop a Production plan to deploy application(s) to production on OCI, tracking
and reporting progress to key stake holders.
• Work with sales engineering team, support and development to develop a cutover strategy to implement
applications SDLC from development all the way to production environments on OCI
• Manage customer Go-Live programs involving department or cross-functional teams focused on
production cutovers through a standard and managed process.
• Interface with external customers to ensure 100% customer satisfaction.
• Plan and direct resource schedules as well as project success.
• Monitor the program from initiation through delivery, interfacing with internal teams and customers on
technical matters.
• Organize interdepartmental activities ensuring completion of the program on schedule
• Collaborating with global teams for delivery across geographies.

Senior Technical Program Manager (2014-2022) MICROSOFT, Hyderabad, TS

Lead Contracting Lifecycle Management for Consulting Business

• Collaborate with senior leadership, project teams, stakeholders, and partner teams to create short-, mid-
and long-term execution plans that align to the strategy.
• Leadership of Premier business process architecture, identifying, synthesizing, and documenting processes
for all Enterprise Services process areas (Lead to Cash).
• Collaborate with teams to look across multiple strategic programs to ensure we have a portfolio
management and governance process to accelerate and drive joint decision making and prioritization.
• Bring clarity and help ensure pace of business transformation and planning is supported by our engineering
partners.
• Lead the PMO infrastructure and own maintaining an agreed Plan of Record (POR) and Roadmap with
critical paths and milestones.
• Anticipate needs of the business and influence for needed outcomes to maintain pace with the business.
• Drive strong alignment with the field personas and develop a Co-creation mechanism for ongoing needs.
• Documentation and communication of deferred items, decisions & workarounds, and help for
comms/training teams as applicable.
• Proven track record of driving strategy and influencing senior leaders to the right outcomes.
• Strong organizational, cross group collaboration, project management, time management and negotiation
skills.
• Establish a data-driven approach to baseline adoption and elevate the same over a period.
Lead Identity Management for Volume Licensing Business

• Created roadmap for product portfolio. Evaluated new business opportunities and built revenue projections.
Upgraded internal tools to streamline deployments. Managed a global team of three product managers.
• Increased engineering team’s velocity by establishing key focus areas, clear priorities and eliminating
distractions.
• Managed technical architecture of key products that drove 30% boost in revenue by reducing manual
efforts.
• Collaborated with Worldwide teams (Partner Operations, Business Managers, and Launch Managers) for
thelaunch of new product into the market for the best output.
• Conducted reviews with CELA, ANTI-PIRACY, ACCESSIBILITY teams.
• Provided guidance on usage of Accessibility tools during initial product development process across VL apps
as per company guidelines.
• Manage and coach a team of program managers, helping them grow their skills, increase productivity.
• Hiring and retaining best talent.

Lead Unified Mail Notification for Volume Licensing Business

• Program Manager for Unified Notification System, a new product built using Azure PaaS solution that
reduced the customer/partner escalations by 85%. Managed a global team of two program managers.
Conducted customer discovery and customer research to determine feature set. Created roadmap-balancing
needs of customers and partners.
• Successfully shepherded product from an alpha to a production offering with multiple customers.
• Managed product for innovative low latency Infrastructure as a Service (IaaS) offering, leveraging
competitive analysis, established product roadmap to create differentiated offering.
• Created a staged innovation process for UNS. Defined project phases and exit criteria for each phase. Build
flexibility into the process so a concept’s path to market can be customized to its individual needs.

Lead Organization Management and Domain Data Management for Volume Licensing Business

• Program Manager for Enterprise Commerce Data market (ECDM) and Organization Management System
(OMS).
• OMS master’s organizations, contacts, their associations & provides centralized interface to manage these
within Volume Licensing. Initiates trade screening. Maps VL organizations to SAP’s customers for purchase
order consumption.
• ECDM is a centralized repository that provide common non-transactional data for all the volume-licensing
applications (20+ apps).
• Created and executed a roadmap for evolving subscriber data management functionality. Through
interaction with Tenants, identified pain points in leveraging data. and defined new product functionality to
address those challenges

Release Manager

• Created a Process defining the release cycle.

• Created dashboards for tracking releases.
• Conduct Global review calls for scope review and to call out key issues that are identified as blockers.
• Collaborating with Key stakeholders (Software Engineering, Service Engineering and Program Management
teams) to discuss production issues.
 • Conducting triages.
• Leading App Compatibility teams for VL to test and certify that there is no impact of new product versions.
• Created Power BI Dashboard for the Volume Licensing Business Unit to project the program updates. This
has been projected at CVP level to know the scope of work.

KEY ACCOMPLISHMENTS

Design
• Designed Unified Mail Notification, Unified User Management using Azure PAAS Components for Volume
Licensing. ADW Pipelines, Azure Logic apps, Azure functions, Queues, Document DB, App Insights for
telemetry tracking.
Customer obsession
• Addressed and resolved customer issues empathetically and professionally.
Stakeholder Management
• Identify the stakeholders to communicate on the latest changes and call out clearly how the customer
experience will be improved.
• Communicate release timelines to stakeholders based on the project scope and schedule.
TaskManagement
• Managed complex DW deployment programs, facilitating acquisition of business requirements.
Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
•
Requirements Analysis
• Completed business requirements analysis including the evaluation of systems specifications for client
application consistently across multiple projects.
Value Creation
• Extensively focused on Value Adds by way of asset creation and reuse, process improvements and tools
usage to enhance productivity.
IT Training
• Successfully trained new employees to use new processes defined and specific tools.
System Integrations/Migrations:
• Managed large-scale initiatives like Get Current moving to latest versions (SQL, OS, .Net Framework
Upgrades) and adopting latest technologies.
• Managed large-scale data warehouses migrations to new versions.
ts: Achieved seamless migrations and integrations that were transparent.
Enterprise Implementations
• Directed global rollouts of new software and systems for Microsoft partners.
Results: Ensured defect-free releases through careful planning, testing and QA efforts.
Strategy and Planning
• Developed and communicated data usage, security policies and standards to all users.
• Established policies and procedures for accessing data and applications by working closely with data
governing team and support staff.
Results: This helped us to keep track of users and their usage.

Software Engineering Lead (2012-2014) - MICROSOFT

Project: Order Management

Environment: C#.Net, MS SQL Server 2012

Description: Order Management enables specific end-to-end e-commerce capabilities for Direct to business &
 consumer programs worldwide. From providing global Store fronts to componentized ecommerce services, Order
Management Offers a robust platform for key Microsoft programs seeking a custom, Branded online experience at a
low cost. This is a highly configurable platform. This platform currently supports 180 Countries and 43 languages.
This has trade screening, online credit card Services, auto refund etc. Order Management has a total of 8 million
annual Transactions and 300 million dollars in annual sales.

Project: Microsoft Quote

Environment: C#.Net, MS SQL Server 2012

Description: MS Quote is a Quote generation system used by Microsoft sales representatives. It is an internal pricing
tool used for Enterprise Agreement deals to create Customer Price Sheets (CPSs).

Roles and Responsibilities:

• Developing Major components.

• Creating technical specifications.
• Developing comprehensive test strategies and plans.
• Reviewing the test scripts.
• Reviewing OPS Guide with stakeholders.
• Delivering project to rigorous deadlines and ensuring minimal post implementation bugs.
• Single point of contact for the LOB application compatibility testing for all new versions of Windows OS,
Internet Explorer, and Office.
• Effective trouble shooting of functional and environment issues.
• Manage a global team of vendors.

Test Lead (2007-2012) - MICROSOFT

Project: Partner Quote

Environment: C#.Net, MS SQL Server

Description: Partner Quote is a quoting tool that Partners use to create quotes for Microsoft Volume License
Enterprise Agreements. Allows transition of Partner created quotes to MS Quote where CEs can complete the creation
of a Customer Price Sheets (CPS).

Project: Explore.MS

Environment: C#.Net, MS SQL Server

Description: Explore MS is an external website used by Channel Partners, Distributors and Internal Microsoft
employees to access current and historical data about a customer, such as their invoicing and payment histories.

Roles and Responsibilities:

• Participating in BRD and Functional Specifications review.

• Developing comprehensive test strategies and plans.
• Writing and reviewing the test scripts.
• Reviewing OPS Guide with stakeholders.
• Delivering project to rigorous deadlines.
• Managing global team of vendors and FTE’s.
 CAREER PERFORMANCE ACCOLADES

❖ Microsoft Key Talent Award for 10 years.

❖ Awarded 5 IT-PRO Awards for innovation, delivery excellence and partnership
❖ Received Certifications for Think week papers.
❖ Received the Most Valuable Player award for the consistent deliveries.
❖ Oracle Bravo Award for consistent deliveries.

ACADEMIC DETAILS

B. Tech May 2006

Standard XII Geetanjali junior College, March 2002

Standard X National Public School, April 2000