Master Syllabus Fix TOM-JAN2019-BOED PDF

Syllabus
MAN 5322
Technology & Operations Management
(CORE COURSES)
Lecturer : Dr. Budi HARTONO – Associate Professor

Office : Room A.1.5, Building A, Mechanical & Industrial Engineering Dept.,
Universitas Gadjah Mada
Twitter / IG : @Boedhartono
Email : [email protected]
Consultation time: by appointment
Elisa (on-line instructions): http://elisa.ugm.ac.id/community/show/technology-operations-

management-dr.-budi-hartono/
COURSE DESCRIPTION
Advances in technology are affecting every aspect of business (including operations management)
is no exception. Especially information technology (IT), is dramatically changing the way in
which both manufacturing and service operations are being designed and managed. In addition, IT
plays a significant role in the successful operation of every organization especially in entering the
era of digital economy and technology. With the constant introduction of new state-of-the-art of
digital economy and technology, this trend will most likely continue into the foreseeable future.
However, operation managers must realize that the adoption of IT is not a simple undertaking and
therefore must be carefully planned. To properly integrate IT into firms, operation managers need
to understand what IT can and cannot do. To do so operation managers must recognize the need
for knowledge workers at all levels to be properly trained in the use of IT, and the training and
development (T & D) is not just a one-shot deal, but rather a continuous, ongoing process (as T &
D programme).
This course is designed to better understand and respond to the challenges confronting business
entities (both manufacturing and services) competing and collaborating in today’s increasingly
global and connected society. Technology & Operations Management (TOM) discipline has
broadened its focus to encompass the sustained value creation; through the integrated supply
chains and the development of new technologies. This course strives to help the students develop
capabilities in TOM that will enable them to enhance their organizations’ efficiency and
effectiveness. The theme of this course would thus be on implementing IT and lesson learned
from the best practices related to operations management.”
1
LEARNING OBJECTIVES
The basic objective of this course is to provide students with the fundamental knowledge of
Technology & Operations Management (TOM) function of an organization, especially for
business entities (both manufacturing and services).
After completion of this course, students are expected to be able to:
1. Understand the basic concepts of organization as a system, IT as a general, so the

students can apply this IT to the area of operations management.
2. Develop an understanding of the essential factors of IT to enhance the operation’s
efficiency.
3. Understand the values of IT as a tool to address operation problems.
4. Develop awareness of the critical factors of the operation problems faced by the
company, with emphasis on the proper IT system for effective decision making
process.
MAIN TEXTBOOKS
1. Heizer, J. B. Render, and C. Munson. 2017. Operations Management. 12th Edition. Upper
Saddle River, NJ: Pearson Education, Inc. [HRM]
2. Turban, E., L. Volonino, and G.R. Wood. (2015). Information Technology for
Management: Digital Strategies for Insight, Action, and Sustainable Performance 10th
Edition. Danvers, MA: John Wiley and Sons.[TVW]
To broaden your insights, do not limit yourself with the resources listed in this syllabus.
Several articles from research journals related to each topic may also be passed out throughout
the period of delivering TOM course.
LEARNING METHOD
This is a participation course (a particular type of learning methods under the student-centered
learning or SCL paradigm), not a spectator course. All students will be expected to share insights
and experiences relating to the class material. If you are ever wondering how you are doing in
your class participation, see me.
Do not get behind in the reading and exercises from the current articles of Technology &
Operations Management (TOM). The current topics of TOM will be discussed in class will be
harder to follow if you have not done the assigned reading. The best way to stay up is to block out
the exact same study times for this course each week-then stick to them. Class attendance is
important. Also be on time (Time Based Management). Absenteeism policy follows the regulation
stipulated by the academic office. In general, students are allowed to skip classes no more than
25% of actual class meetings without any penalty. Violation of this rule may result in student’s
deprivation of final exam or in automatic failure of the course.
DO NOT USE electronics/gadgets during the class session.

2
EVALUATION METHOD
Mid term Exam 25%

Final Exam 25%
Presentation, Discussion, Participation 20%
Individual Big Paper 15%
Assignment & Quiz 15%
COURSE SESSIONS
The course Technology & Operations Management (TOM) weighs 3 credit units which is held in
14 sessions of lectures and 2 sessions of exams @ 150 minutes for regular class and 12 sessions of
lectures and 2 sessions of exams @ 180 minutes for the executive class.
The following topics will be discussed as indicated. The course syllabus provides a general plan
for the course; deviations may be necessary.
Session Topic Reading Materials Assignment

I Overview of Technology & HRM 1, TVW 1 a. Group: value proposition untuk
tugas besar;
Operations Management (TOM) due: Week #4
b. Individual: value proposition
untuk Gojek
due: Week #2
II Operations and IT Strategy in a HRM 2, TVW 9
Global Environment
Case: Boeing
III Quality and Innovation in the era of HRM 6, TVW 4
to Digital Economy (Digital
Networks)
Case: Arnold Hospital
IV Product & Process Design HRM 5,7 Group:
a. dengan Kano, jelaskan features
Case: Regal Marine TVW 3 satu produk dan satu jasa
b. buatlah service blueprint untuk
satu layanan jasa
Due: following week
V System Development Managing HRM 3
Project & Program TVW 13
Case: Bechtel Group
VI Big Data-driven Supply Chain HRM 11 Group:
a. deskripsikan dengan singkat
Management TVW 10 implementasi big data / predictive
Case: Darden Restaurant analytics di bidang:
i) bisnis
ii) politik
Due: following week
Forecasting & Aggregate Planning HRM 13
VII Case: Walt Disney TVW 10
Mid-term Exam
3
VIII Mid-term Group Presentation
IX Aggregate Planning , Short Term HRM 14, 15
Scheduling, ERP, MRP TVW 3
Case: Frito Lay
X Inventory Management HRM 12 Chapter 12:
Case: Amazon.com TVW 8 Examples 3,4 and 5
Individual assignment
Due: following week
XI Lean Operations (JIT, TPS) HRM 16
Case: Toyota Motor Corp. TVW 12
XII Job Design & Work Environment HRW 10 Group:
Case: Nascar Buatlah segitiga ergonomika
untuk menjelaskan kerja:
a. Operator reparasi jam
b. Akuntan
Due: following week
XIII Maintenance & Reliability HRM 17
Case: see HRM TVW 10
XIV Final Group Presentation & Discussion
(a) Value Proposition, (b) operations strategy, (c) product/service design, (d) quality design,
(e) forecasted demand, (f) inventory & supply chain, (g) job design; (h) asset maintenance;
(i) basic feasibility study
Final Exam
Individual paper submission
 FINAL EXAM  Submit the individual BIG PAPER (Critical Review

of the best practices of TOM in manufacturing/service companies in
Indonesia or foreign countries)

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Syllabus

Lecturer : Dr. Budi HARTONO – Associate Professor

Consultation time: by appointment

Elisa (on-line instructions): http://elisa.ugm.ac.id/community/show/technology-operations-

1. Understand the basic concepts of organization as a system, IT as a general, so the

DO NOT USE electronics/gadgets during the class session.

Mid term Exam 25%

Session Topic Reading Materials Assignment

 FINAL EXAM  Submit the individual BIG PAPER (Critical Review

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