Policy on Collection of Cheques / Instruments of K.C.C.

1. Introduction

Keeping in view the technological progress in payment and settlement systems and
the qualitative changes in operational systems and processes that have been undertaken
by a number of banks, the Reserve Bank of India had, with effect from 1st November
2004, withdrawn its earlier instructions to banks on (i) Immediate Credit of
local/outstation cheques, (ii) Time Frame for Collection of Local / Outstation
Instruments and (iii) Interest Payment for Delayed Collection. The withdrawal of these
mandatory guidelines was expected to enable market forces of competition to come
into play to improve efficiencies in collection of cheques and other instruments. This
collection policy of our Bank is a reflection of our on-going efforts to provide better
service to our customers and set higher standards for performance.

2. Purpose / Objective

The over-riding objective of the policy is to put in place a normative framework for
collection of cheque and other instruments for Bank’s customers, adherence to such
norms and customer compensation in case of delay. The policy is based on principles
of transparency and fairness in the treatment of customers. The bank is committed to
increased use of technology to provide quick collection services to its customers.
3. Scope / Coverage
This policy document covers the following aspects:

• Collection of cheques and other instruments payable locally, at centres within India
and aborad.
• Our commitment regarding time norms for collection of instruments.
• Policy on payment of interest in cases where the bank fails to meet time norms for
realization of proceeds of outstation instruments.
• Our policy on dealing with collection instruments lost in transit.

4. Arrangements for Collection:

Branches will receive the cheque for collection/clearing throughout the business hours
/ after business hours through cheque collection drop boxes.
4.1 Local Cheques

All cheques and other Negotiable Instruments payable locally would be presented
through the clearing system prevailing at the centre. Cheques deposited at branch
counters and in cheque drop boxes before the specified cut-off time will be presented
for clearing on the same day. Cheques deposited after the cut-off time in cheque drop
boxes within the branch premises will be presented in the next clearing cycle. As a
policy, bank would give credit to the customer account on the day clearing settlement
takes place. Withdrawal of amounts so credited would be permitted as per the cheque
return schedule of the clearinghouse at the centre.

Local cheques drawn on our branches will be credited in the customers account on the
same day.

4.2. Outstation Cheques

Cheques drawn on other banks at outstation centres will normally be collected through
bank’s branches at those centres. Where the bank does not have a branch of its own,
the instrument would be directly sent for collection to the drawee bank or collected
through a correspondent bank. The bank would also use the National Clearing services
offered by the Reserve Bank of India at centres where such collection services exist.
Cheques drawn on bank’s own branches at outstation centres will be collected using
the inter-branch arrangements in vogue. The collection of outstation cheques drawn on
CBS branches of our network and other banks CBS network will be as under:

i. Cheques drawn on Bank’s own branches:

All branches of the Bank are on CBS platform. Thus all branches will provide
same day credit to its customers in respect of outstation instruments drawn on any
of its branches .

ii Outstation cheques drawn on other bank’s network through Speed Clearing:

Outstation cheques drawn on other bank’s network which are under Core Banking
environment are collected locally through Speed Clearing system.

In order to leverage CBS in faster clearing/collection of outstation cheques, Speed

Clearing was introduced by RBI at all the MICR Clearing Centres in the country.
The concept of Speed Clearing envisages for the Banks to locally pay outstation
 cheques of branches covered under CBS without having to physically send the
cheque to the branch of the drawee bank for clearing. Customers would in such
cases get credit on T+1 basis (‘T’ being cheque presentation day at the clearing
house) provided the other conditions for passing the cheques are met. In other
words, outstation cheques drawn on branches covered under the CBS will
effectively be treated as local cheques for clearing purposes saving time and cost
of collection, thus benefiting the customers.

4.3 Cheques payable in Foreign Countries:

Since Bank has no foreign branch, the services of correspondent banks will be utilized
for the purposes cheques drawn on foreign countries are accepted for collection on the
‘best of efforts’ basis. The bank is committed to ensuring that instruments drawn in
foreign currencies and payable outside India are collected in the quickest and most
efficient manner. Towards this end, Bank will enter into specific collection
arrangements with its correspondent banks in those countries for speedy collection of
such instrument(s). Bank would give credit to the party upon realization credit of
proceeds into the bank’s Nostro Account with the correspondent bank after taking into
account cooling periods as applicable to the countries concerned.

Country / location specific times norms wherever stipulated will be specified for
foreign currency instruments and made known to the customers at the point in time of
while accepting instruments for collection.

4.4 Immediate Credit of Local / Outstation Cheques / Instruments:

The Branches counters of the bank will consider providing immediate credit for
outstation cheques / instruments up to the aggregate value of `.5,000/- tendered for
collection by individual account holders subject to satisfactory conduct of such KYC
Compliant accounts for a period not less than 6 months. Immediate credit will be
provided against such collection instruments at the specific request of the customer or
as per prior arrangement.

The facility of immediate credit would also be made available in respect of local
cheques at centres where no formal clearing house exists. The facility of immediate
credit will be offered on Savings Bank / Current / Cash Credit Accounts of the
customers. For extending this facility there will not be any separate stipulation of
minimum balance in the account.
 Under this policy, instruments like Demand Drafts, Interest / Dividend warrants shall
be treated on par with cheques.

In the event of dishonor of cheque against which immediate credit was provided,
interest shall be recoverable from the customer for the period the bank remained out of
funds at the rate applicable for Clean overdraft limits to individual customers.

For the purpose of this Policy, a satisfactorily conducted account shall be the one

a) Opened at least six months earlier and complying with KYC norms.
b) Conduct of which has been satisfactory and bank has not noticed any irregular
dealings.

c) Where no cheques / instruments for which immediate credit was afforded

returned unpaid for financial reasons
d) Where the bank has not experienced any difficulty in recovery of any amount
advanced in the past including cheques returned after giving immediate credit.

The Bank shall levy normal collection charges and out of pocket expenses while
providing immediate credit against outstation instruments tendered for collection.
Exchange charges applicable for cheque purchase will not, however be charged.

The facility of immediate credit would not be applicable to cheques collected

under Speed Clearing arrangements.

The Branches will display the gist of the scheme of immediate credit of outstation
cheques on their notice board for knowledge of the customers. This will also be
displayed on Bank’s web-site.

The branches may consider providing higher amount of immediate credit in respect of
prepaid instruments and those issued by government undertakings, reputed companies
after ascertaining the genuineness of the instruments.

5. Time Frame for Collection of Local / Outstation Cheques / Instruments:

 For local cheques presented in clearing credit will be afforded as on the date of
settlement of funds in clearing and the account holder will be allowed to withdraw
funds as per return clearing norms in vogue.
For cheques and other instruments sent for collection to centres within the country the
following time norms shall be applied:
a) Cheques presented at any of the four major Metro Centres (New Delhi, Mumbai,
Kolkata and Chennai) and payable at any of the other three centres: Maximum
period of 7 days.
b) Metro Centres and State Capitals (other than those of North Eastern States and
Sikkim): Maximum period of 10 days.

c) In all other Centres: Maximum period of 14 days.

The above time norms are applicable irrespective of whether cheques/ instruments are
drawn on the bank’s own branches or branches of other banks.

The dishonored instruments will be returned / dispatched to customers as early as

possible.

6. Payment of Interest for delayed Collection of Outstation Cheques sent for

collection within India.
The Bank may pay interest to its customer on the amount of collection instruments in
case there is delay in giving credit beyond the time period mentioned above. Such
interest shall be paid from customers in all types of accounts. There shall be no
distinction between instruments drawn on the bank’s own branches or on other banks
for the purpose of payment of interest on delayed collection.

Interest for delayed collection shall be paid at the following rates:

a) Savings Bank rate for the period of delay beyond one day as per local clearing
cycle prevailing at a particular centre.
b) Savings Bank rate for the period of delay beyond 7/10/14 days as the case may be
in collection of outstation cheques.
c) Where the delay is beyond 14 days but up to 90 days interest will be paid at the
rate applicable to term deposit for the respective period.
d) In case of extraordinary delay, i.e. delays exceeding 90 days interest will be paid
at the rate of 2% above the corresponding Term Deposit rate.
e) In the event the proceeds of cheque under collection are to be credited to an
overdraft/loan account of the customer, interest will be paid at the rate applicable
 to the loan account. For extraordinary delays, interest will be paid at the rate of
2% above the rate applicable to the loan account.

It may be noted that interest payment as given above would be applicable only for
instruments sent for collection within India.

7. Cheques / Instruments lost in transit / in clearing process or at paying bank’s

branch:

In the event a cheque or an instrument accepted for collection is lost in transit or in the
clearing process or at the paying bank’s branch, the bank shall immediately on coming
to know of the loss, bring the same to the notice of the accountholder so that the
accountholder can inform the drawer to record stop payment and also take care that
cheques, if any, issued by him / her are not dishonoured due to non-credit of the
amount of the lost cheques / instruments. The bank would provide all assistance to the
customer to obtain a duplicate instrument from the drawer of the cheque.

The bank the bank will compensate the accountholder in respect of instruments lost in
transit in the following way:

a) In case intimation regarding loss of instrument is conveyed to the customer

beyond the time limit stipulated for collection (7/10/14 days as the case may be)
interest will be paid for the period exceeding the stipulated collection period at
the rates specified under point No.4.

b) In addition, bank will pay interest on the amount of the cheque for a further
period of 15 days at Savings Bank rate to provide for likely further delay in
obtaining duplicate cheque/instrument and collection thereof.

c) The bank would also compensate the customer for any reasonable charges he/she
incurs in getting duplicate cheque/instrument upon production of receipt, in the
event the instrument is to be obtained from a bank/ institution who would charge
a fee for issue of duplicate instrument.

d) In the cases where cheque is lost after it has been discounted, Bank will not
recover the interest for a period of 15 days when it comes to know about the loss
of the instrument. This will give ample time to the borrower to obtain duplicate
instrument from the drawer. In case borrowers fail to liquidate the account after
lapse of 15 days, the interest at contractual rate will be recovered from them till
the amount advanced is fully paid.
8. Force Majeure

The bank shall not be liable to compensate customers for delayed credit if some
unforeseen event (including but not limited to civil commotion, sabotage, lockout,
strike or other labour disturbances, accident, fires, natural disasters or other “Acts of
God”, war, damage to the bank’s facilities or of its correspondent bank(s), absence of
the usual means of communication or all types of transportation, etc.) beyond the
control of the bank, prevents it from performing its obligations within the specified
service delivery parameters.

9. Charging of Interest on cheques returned unpaid where Instant Credit was given:

If a cheque sent for collection for which immediate credit was provided by the bank is
returned unpaid, the value of the cheque will be immediately debited to the account.
The customer will not be charged any interest from the date immediate credit was
given to the date of return of the instrument unless the bank had remained out of funds
on account of withdrawal of funds. Interest where applicable would be charged on the
notional overdrawn balances in the account had credit not been given initially.

If the proceeds of the cheque were credited to the Savings Bank Account and was not
withdrawn, the amount so credited will not qualify for payment of interest when the
cheque is returned unpaid. If proceeds were credited to an overdraft/loan account,
interest shall be recovered at the rate of 2% above the interest rate applicable to the
overdraft/loan from the date of credit to the date of reversal of the entry if the cheque/
instrument were returned unpaid to the extent the bank was out of funds.

10. Service Charges:

For all collection services the bank will recover appropriate service charges as
decided by the bank from time to time and communicated to customer by
displaying the same on Bank’s website.
11. Periodicity of Review of the Policy

The policy will be effective for one year from the date of approval and it will continue
to be in force till the reviewed policy comes into place.