E - Svanidhi Scheme

From the desk of
Managing Director & CEO
Dear PNBians,
Street vendors play a vital role in ensuring that goods and

services are available at reasonable prices at the doorstep of city
residents and are a significant component of the urban informal economy.
The "PM Street Vendors AtmaNirbhar Nidhi (PM SVANidhi)" scheme, which
offers micro-credit facility loans to street vendors to resume their livelihoods
after being negatively impacted by the COVID - 19 pandemic, was introduced
by the Ministry of Housing and Urban Affairs on June 5, 2020.
The scheme is a Central Sector Scheme i.e. fully funded by Ministry of Housing
and Urban Affairs with the following objectives: (i) To facilitate working capital
loan in three tranches of Rs.10000/-, Rs. 20000/- & Rs.50000/- respectively.
(ii) To incentivize regular repayment; and (iii) To reward digital transactions.
Digitalisation and innovative technologies are creating unprecedented

disruption in the banking sector and the rate of change is accelerating.
Banking industry needs to be agile to meet the rising expectations of
customers.
To give a boost to digital lending, PNB has launched a new Digital Journey "e-
PM SVANidhi" which is end to end digital journey for urban street vendors
starting from submission of loan application to the disbursement of loan
without involvement of branch. Loan amount and the tenure of loan are in
tranches in the shape of working capital term loan
This process will seamlessly take care of the credit needs of Street Vendors
through Digital platform.
I am confident that this process will bridge the distance between the borrower
and the Bank, apart from fulfilling the social responsibility of the Bank by
upliftment of an underprivileged section of the society.
My best wishes,
Atul Kumar Goel
Managing Director & CEO
Table of Contents
01. Features of e-PM SVANidhi 01
02. Steps for e-PM SVANidhi for Existing 05

Customers of Our Bank
03. Escalation Matrix 12
The information in this booklet is for guidance of staff working in field and is
not substitute of any Bank Circular/ guidelines. While every effort has been
made to prepare this booklet on the basis of information provided by owner
division, the contents are subject to change from time to time and
therefore, in such cases, Bank circular shall prevail.
e-PM SVANidhi
Parameter Particulars
• “PM street vendors Atma Nirbhar Nidhi (PM SVANidhi)”

scheme is a special Micro-credit facility for providing
affordable loan to street vendors, to resume their
livelihoods, who have been adversely affected due to
COVID – 19 lockdowns.
Introduction • To make the SVANidhi loan more flexible and easily
accessible for all eligible urban street vendors, a new
product “e-PM SVANidhi” is being launched for all
applicants who are having KYC complied CA/SA with
our bank based on Aadhaar/Pan available in CBS
• Entire lending flow would be completely digital using

low cost infrastructure
• it will eliminate any sort of manual intervention for the

Borrowers and Lenders.
Salient Features • The money will be credited directly into the Street
vendor’s saving / current account.
• All the Declarations and Terms & Conditions required

for the loan will be included in the journey.
1
e-PM SVANidhi
In addition to existing criteria:-

a) Applicant should have a KYC compliant saving / Current
Account with our Bank based on Aadhaar/Pan available in
CBS.
b) Application should be available on PM SVANidhi portal with
status of Letter of Recommendation (LoR) as Approved / NA.
c) No business loan from banking / Financial Institution should
exist (will be checked through CIC).
d) System will match the communication address of applicant as
per CBS and address of the ULB (Who have issued the Letter
of Recommendation) and will ensure that both are in the same
city.
Further, under the digital process a customer must satisfiy the
Eligibility following conditions to be eligible under 2nd and 3rd Tranche:-
a) For 2nd Tranche Loan eligibility, the customer should have
availed the loan under 1st Tranche from our Bank (where
disbursement has been made) and repaid after having at least
3 months satisfactory repayment track record.
b) For 3rd Tranche Loan eligibility : - The customer should have
availed the loan under 2nd Tranche from our Bank (where
disbursement has been made) and repaid early or timely.
(Under 2nd tranche loan, minimum 6 months repayment track
record should be available.)
No loan of the Applicant, availed under PM SVANidhi scheme
(TLSVN Scheme Code) in the past from our bank should have
been classified as NPA during the entire currency of the loan.
• 1st Tranche – up to ₹10,000/- with tenure of 12 months.

• 2nd Tranche – Minimum:- ₹15,000/- to maximum ₹20,000/-
with tenure of 18 Months.
Loan Amount & • 3rd Tranche – Minimum:- ₹30,000/- to maximum ₹50,000/-
Tenure of Loan with tenure of 36 Months.
2
e-PM SVANidhi
Type of facility WCTL
All loans disbursed and marked on the PM SVANidhi portal, are

Security covered under CGTMSE without payment of any guarantee fee.
No prepayment penalty & interest will be charged from the

vendors for repayment before the scheduled date.
Prepayment penalty &
Penal Interest Penal Interest will applicable as per the bank’s extant guidelines.
CIR of the street vendor will be auto generated and analyzed at

the time of sanction. Rejection of loan applications should be
based on:-
a) Presence of any negative accounts, viz. written-off, settled,
CIR restructured, devolved, sold to ARC, invoked, settled post write-off
cases, NPA accounts.
b) Any Business loan from banking / Financial Institution exist.
Loan amount will be directly credited into the CA/SA which is

Disbursement maintained at our bank. (Bank will monitor the account specified
by applicant for disbursement during the currency of the loan).
QR code will be generated through system and will be delivered

QR CODE on email ID of branch as well as borrower (If available in system).
3
e-PM SVANidhi
Regular monitoring As it is a scheme with special dispensation supported by

tools like visit, stock Government of India to help bring Street Vendors (SVs) to
mainstream banking system, no such monitoring measures
statement, end use including end use verification are envisaged in this scheme.
verification etc. however, an EDW report will be customized and will be made
available to all the offices, i.e. BO/CO/ZO/HO
Insurance Not envisaged.
E-signed acceptance of sanction letter, Undertaking and Demand

Promissory Note through Aadhaar based OTP will be taken from
Documentation the customer. However, submission of bills / receipts should not
be insisted upon.
Collection of the recovery will be done through base branch and

Recovery other methodologies adopted by the Bank from time to time will be
resorted to.
Loan account The loan account will be digitally opened in the base branch
Opening where customer is maintaining his/ her operative account.
MSME & MCC Division will conduct a quarterly monitoring of at

least 20% sanctioned accounts to ensure efficacy of BRE and
Monitoring at HO System Checks Logics with help of DBTD, and a note in this
regard will be placed to GM for effective monitoring
4
e-PM SVANidhi
Steps for e-PM SVANidhi for Existing Customers of Our Bank

Apply for e-PM SVANidhi loan on SIDBI portal. After applying, PMS number will be
generated and customer will receive SMS along with path for further procedure.
Step 1: Open e-PM SVANidhi portal by going to PNB India

website Online Services  PM SVANidhi. Enter Aadhaar
Number and PMS number (Application no. provided by ULB). Tick
the checkbox and click ‘Generate OTP’. The first OTP will be for
Aadhaar validation.
Step 2: After entering OTP, click on ‘Submit OTP’. OTP

successful validation message will appear.
5
e-PM SVANidhi
Step 3: Click ‘Generate OTP’ again. The second OTP will be for
PMS Validation.
Step 4: After entering OTP, click on ‘Submit OTP’. OTP

successful validation message will appear.
6
e-PM SVANidhi
Step 5: Customer details will be shown on the next screen from the
data fetched from CBS. Check the checkbox and click ‘Next’.
Step 6: Details based on PMS number will be shown on next

screen. After verifying the details, Click on ‘Proceed’.
7
e-PM SVANidhi
Step 7: Customer needs to give consent for CIC generation and charges
deduction. Check the checkbox and click on ‘Proceed’. Loan will be
approved and disapproved based on CIC report.
Step 8:. If loan is approved, details(key fact statement,

repayment/amortization schedule etc.) will be shown on the screen.
Check the checkbox and click ‘Accept’.
8
e-PM SVANidhi
Step 9: Terms and Conditions, Sanction Letter, Demand Promissory

Note etc. will be generated. Click on ‘e-Sign Now’ after verifying
these.
Step 10: It will link to NESL site for e-signature. Click on “I Agree”.
9
e-PM SVANidhi
Step 11: E-Stamp details will be shown. Click on ‘Next’. E-Stamp

will be generated.
Step 12: On the next screen, esign consent is to be given and one
out of three signing method is to be selected. After selecting, Click
‘Esign’.
10
e-PM SVANidhi
Step 13: After completing the process as per selection of signing

method, success message will be shown. Click ‘Next’
Step 14: On the next screen, a thank you message along with details
like amount, EMI, account number, operative account would be
visible and sanction letter can be downloaded by clicking ‘Download’
11
e-PM SVANidhi
Escalation Matrix for Technical Issues
Level Contact
Mr. Narendra Shekhawat– Manager

Level 1 Email Id: [email protected]
Mobile No :-7737568401
Mr. Manoj Kumar-Chief Manager

Level 2 Email Id- [email protected]
Mobile No. 7049580687
Escalation matrix for Policy Related Issues
Level Contact
Mr. Adarsh Prasad – Senior Manager

Level 1 Email Id: [email protected]
Mobile No:-9821921822
Mr.Rohit Khandelwal-Chief Manager

Level 2 Email Id- [email protected]
Mobile No. 8989996750
12
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From the desk of

Managing Director & CEO

Street vendors play a vital role in ensuring that goods and

Digitalisation and innovative technologies are creating unprecedented

01. Features of e-PM SVANidhi 01

02. Steps for e-PM SVANidhi for Existing 05

03. Escalation Matrix 12

• “PM street vendors Atma Nirbhar Nidhi (PM SVANidhi)”

• Entire lending flow would be completely digital using

• it will eliminate any sort of manual intervention for the

• All the Declarations and Terms & Conditions required

In addition to existing criteria:-

• 1st Tranche – up to ₹10,000/- with tenure of 12 months.

Type of facility WCTL

All loans disbursed and marked on the PM SVANidhi portal, are

No prepayment penalty & interest will be charged from the

CIR of the street vendor will be auto generated and analyzed at

Loan amount will be directly credited into the CA/SA which is

QR code will be generated through system and will be delivered

Regular monitoring As it is a scheme with special dispensation supported by

Insurance Not envisaged.

E-signed acceptance of sanction letter, Undertaking and Demand

Collection of the recovery will be done through base branch and

MSME & MCC Division will conduct a quarterly monitoring of at

Steps for e-PM SVANidhi for Existing Customers of Our Bank

Step 1: Open e-PM SVANidhi portal by going to PNB India

Step 2: After entering OTP, click on ‘Submit OTP’. OTP

Step 4: After entering OTP, click on ‘Submit OTP’. OTP

Step 6: Details based on PMS number will be shown on next

Step 8:. If loan is approved, details(key fact statement,

Step 9: Terms and Conditions, Sanction Letter, Demand Promissory

Step 11: E-Stamp details will be shown. Click on ‘Next’. E-Stamp

Step 13: After completing the process as per selection of signing

Escalation Matrix for Technical Issues

Mr. Narendra Shekhawat– Manager

Mr. Manoj Kumar-Chief Manager

Escalation matrix for Policy Related Issues

Mr. Adarsh Prasad – Senior Manager

Mr.Rohit Khandelwal-Chief Manager

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