The Indian

Railways will become

the growth engine
of the nation’s
vikas yatra
HON. PRIME MINISTER
SHRI NARENDRA MODI
Scale of challenge was enormous in 2014
Years of under INVESTMENT leading to:

!  Overstretched INFRASTRUCTURE – with more than 60% of routes being more than 100%

uIlised

!  Inadequate carrying capacity leading to decreasing modal share in FREIGHT and huge unmet

passenger demand
Low passenger fares leading to

!  Strain on financial health as 65% of trains run are passenger trains

!  Overloading of freight tariff leading to geSng out-priced in market

Lack of Customer Focus

OrganisaIon rigidity

Growing in a ecologically responsible manner

 The challenge
was to convert the
vicious cycle into a
virtuous cycle

HON. RAILWAY MINISTER

SHRI SURESH PRABHU
WE NEEDED TO WORK ON ALL
FRONTS AT THE SAME TIME

STRATEGY WAS TO MAKE

PERCEPTIBLE CHANGES IN
SHORT TERM AND
STRUCTURAL
REFORM IN LONG TERM
IN THE PAST 2 YEARS,
WE HAVE BUILT A
STRONG FOUNDATION
AND HAVE SOLID PLANS AHEAD
INVESTMENET I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We accelerated capital investments

INVESTMENT CRORE

24,307 45,979 58,718 93,795 1,21,000

AVG AVG 2009-14 2014-15 2015-16 2016-17
2004-09
MEDIUM TERM PLAN
(5 years) Total:8,56,020cr
RS. IN CRORE
Network Decongestion (including DFC + electrification, Doubling + electrification
& traffic facilities)
1,99,320
Network Expansion (including electrification) 1,93,000
National Projects (North Eastern & Kashmir connectivity projects) 39,000
Safety (Track renewal, bridge works, ROB, RUB and S&T) 1,27,000
Information Technology / Research 5,000
Rolling Stock (Locomotives, coaches, wagons – production & maintenance)
1,02,000
Passenger Amenities 12,500
High Speed Rail & Elevated corridor 65,000
Station redevelopment + logistic parks 1,00,000
Others 13,200
MEDIUM TERM PLAN FIVE YEAR FUND REQUIREMENT

GBS
13% 14% 15% Internal
Generation
State JVs
30% 28% PPP
Debt

(RS. IN LAKH CRORE)

2.56 1.00 1.20 1.30 2.50 1.00 1.50

Gross Budgetary Internal JVs PPP/ Debt Rolling stock Institutional
Support Partnership
generation lease financing

Total: Rs 8.56lakh crore

MEDIUM TERM PLAN
JVs with State JVs with Public Off-budget debt
Governments Sector Units IR to tie up long-term
Railway & State (PSUs) fund for projects
Governments For construction/ IR PSUs to leverage free
to be shareholders expansion of lines, reserves/ equity for raising
Revenue streams from JVs to be set up with key debt
tariff and commercial customers of IR
IR to tap international low
exploitation of space
PSU companies to provide cost pension & insurance
rights funds for 20/30 year
funds upfront for undertaking
projects paper
MEDIUM TERM PLAN

RAIL INDIA DEVELOPMENT FUND (RIDF)

Fund proposed to set up with World Bank assistance

Independent of Railway Budget

Initial Railway & World Bank contributions

Sovereign wealth funds and pension funds to be tapped

Independent management

Projects capable of repaying debt to be financed including PPPs

Currently feasibility study being undertaken by World Bank

INFRASTRUCTURE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We invested into building infrastructure

at a faster pace
CONTRACT AWARDED FOR DEDICATED
FREIGHT CORRIDORS ( CRORE)
BROAD GAUGE LINES
COMMISSIONED [KMS)
AVG 2004-09 l ,477
2,600 24,000
AVG 2009-14
AVG 2009-14 1,528 2015-16

ELECTRIFICATION COMPLETED {KMS}

2014-15 1,983
AVG 2009-14 1,184
2015-16 2,828 1,730
2015-16

2016-17 3,000 2, 000

2016-17
INFRASTRUCTURE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We focused on connecting India

BROAD GAUGE LINES COMMISSIONED ACROSS NORTH EAST INDIA [KMS]

AVG 2009-14 110

2014-15 450

2015-16 •., • • • ·-.• a 545

� -' �
-
ALL CAPITAL CITIES OF NORTH EASTERN INDIAN
STATES TO BE CONNECTED WITH BROAD GAUGE
LINES
INFRASTRUCTURE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We enhanced safety of millions of Indians

NUMBER OF UNMANNED NUMBER OF RAILWAY OVERBRIDGES/
LEVEL CROSSINGS ELIMINATED UNDERBRIDGES CONSTRUCTED
AVG 2009-14 1,139 AVG 2009-14 762
2015-16 1,253 2015-16 1,024

UNMANNED LEVEL
CROSSINGS ON BROAD GAUGE IN
THE NEXT THREE YEARS TARGETED
INFRASTRUCTURE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We picked up ‘Speed’

INTRODUCED INDIA'S FASTEST TRAIN GATIMAAN EXPRESS @ 160 KMPH

Formed 'National High Speed
Corporation' to undertake high
speed railway construction between
Mumbai & Ahmedabad

Talgo Trains - capable of running @200 kmph on

existing infrastructure; Trials are underway
MEDIUM TERM PLAN S C A L E

Cumulative 2 dedicated freight Increased

expenditure corridors to be pace of
of Rs 8.5 lakh commissioned by 2019; electrification
crore on rail Improved port @ almost 2000
sector connectivity kms/ year

BG lines commissioning to increase to 19 kms/

day could rise to 25 kms/day in partnership with
state governments
MEDIUM TERM PLAN S P E E D

Semi-high Increased
speed trains average speed of
to be operational freight trains to 50 kmph
along the golden and mail/express
quadrilateral trains to 80 kmph
MEDIUM TERM PLAN S E R V I C E

95
More than Wifi at
100 more
% than 100
stations to be
modernised to PUNCTUALITY stations
world-class in running the trains
standard
LONG TERM PLAN ERP–LEVERAGING IT

IR-ONE-ICTS Vision Statement

To develop an Empowered Indian Railways has set
Indian Railways, through the use of on the journey to achieve the
Innovative Technologies and Digital vision by implementing an
Services which enable all stakeholders Enterprise Resource Program
to work together in delivering a safe, coined as
high performing, IR- One- ICTS (Indian Railways
and efficient transport system providing One Information and
highest level of customer satisfaction. Communication Technology
System)
F R E I G H T I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We have liberalised the Freight Sector

Numerous policy
interventions
carried out
For the first time ever in
Indian Railways, freight rates !  Multi point loading introduced
were reduced !  Siding policy liberalised
!  Port congestion charges !  Automatic freight rebate scheme in traditional empty
dropped flowdirection introduced
!  Busy season surcharge !  Time tabled freight services introduced
dropped !  Container sector opened up for more commodities
!  Dual pricing policy of iron !  Goods terminals opened up for handling containers
withdrawn !  Last mile connectivity through Roadrailers, Roll on Roll Offs
F R E I G H T I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We significantly improved the ease of doing

business for freight customers

Appointed Key Structured dialogue Electronic

Customer Managers to between Railways and registration of
serve as single point of Customers christened Demand and
contact for all major ‘Samvad’ started Electronic
freight customers transmission of
Railway Receipts
started
MEDIUM TERM PLAN R E V I V A L

LONG TERM Reduced dependence on

45% contracts with core sectors and
Modal share for customers capturing of
rail traffic new traffic
High axle load, low tare weight
wagons introduced
Commissioning of at least 50 sidings/
freight terminals per year for next 5 years
FINACIAL HEALTH I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We have focussed on reducing costs and looking

at alternative sources of revenue
Big push on enhancing Non
Fare Revenues – Budget
Estimates for the current
year is Rs 9600 Cr, which is
Significant cost savings
double of last year
were achieved
!  In 2015-16, total savings !  Vinly wrapping of ALL trains
amounted to more than !  Train Branding – Integrating all services on board
Rs 10000 Cr in !  Railway display network – Creating a new medium for
comparison to budget advertising and information dissemintaion
!  Achieved annualised !  Sole rights for the entire zonal Railway
savings of ~Rs 3000 Cr !  Onboard magazines for all reserved passnegers
in electricity !  Rail Radio through Passenger Address Systems in trains
procurement !  Commercial leasing of land – Extension of lease periods if reqd
MEDIUM TERM PLAN D I V E R S I F Y

10-20% fuel costs REDUCTION in Controlling staff

costs through
non fare revenues
e.g., Diesel rationalising recruitment

Increased share of non core

commodities e.g., White goods, FMCG, Auto
CUSTOMER SERVICE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We improved customer experience by

going digital
NO. OF AUTOMATED
TICKET
VENDING MACHINES

E-TICKETING SALES AS
number of
A % OF TOTAL SALES
simultaneous
internet users
handIing capacity.
System capability
42.4
AVG
57.7
2015-16
771
AVG 2009-14
2874
2015-16
improved by 3 times
2009-14
CUSTOMER SERVICE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

Inspired from ‘Swachh Bharat’ we launched

‘Swachh Rail’
NO. OF NO. OF
NO. OF BIO- OBHS MECHANISED
TOILETS TRAINS LAUNFRIES
AVG 2009-14
5

1,917 15,442 62 146 10

AVG 2009-14 2015-16 AVG 2009-14 2015-16 2015-16

NO.OF TRAINS WITH

‘CLEAN MY COACH'
SERVICE 1ST INDEPENDENT CLEANLINESS
RANKING FOR INDIAN RAIL
0 5602015-16
STATIONS LAUNCHED; TO BE
REVISED EVERY 6 MONTHS
CUSTOMER SERVICE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We improved safety standards for passengers

NO. OF NO.OF
ACCIDENTS CASUALITIES

1 LAKH
CRORE
135 10 693 30 size of the special
AVG 2009-14 AVG 2009-14 railways safety fund
7 9
2015-16 2015-16 pla nned to undertake safety
related work
CUSTOMER SERVICE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We have made passengers feel at home

RESERVED ACCOMMODATION CAPACITY [NO . OF BERTHS IN CRORE]
END OF
2014 37. 1
PRESENT 44.
7

Gave voice to Significantly improved Improved catering significantly.

the customer by coach designs to Launched E-catering to ensure
leveraging social offer greater more choice. Developed
media in a unique passenger comfort sophisticated base kitchens
way
CUSTOMER SERVICE I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

IR has built ‘one of its kind’ complaint redressal mechanism

in the world
Inputs Process Output
•  24/7 operations via a centrally •  Through rigrous process
managed cell management
•  Tweets classified as critical, and drive from Minister, average
23 non-critical, suggestions & others response time by Rail officials has
•  For every actionable tweet, a ticket reduced to less than 30 mins
million is opened in the system •  Positive feedback captured via
passengers •  Critical tweets are communicated sentiment analysis on social media
travelling daily via SMS or phone calls is increasing continuously through
•  Each ticket is monitored at last 6 months
various stages in the system •  Detailed analysis of complaints
until resolution helps identify issue areas such as –
6500 Tweets arising out of a particular
tweets/ day train, station, service etc
MEDIUM TERM PLAN COMPLAINT REDRESSAL
Plan to integrate feedback from all customer
channels
Twitter
IVRS – IR makes 3 lakh calls every day
to seek feedback from customers
Facebook

Instagram 139 – Customer Integrated

complaint helpline
Youtube Customer
CP Gram 182 – Security helpline
Complaint
System
Twitter and Facebook have already been
integrated. Plan to develop this
comprehensive system in next 6 months
MEDIUM TERM PLAN C L E A N L I N E S S

Onboard Fully functional

housekeeping housekeeping department–
services to be biennial 3rd party
on all trains cleanliness audits of
stations institutionalised

Increased community partnership towards

beautifying stations &
improving customer awareness
MEDIUM TERM PLAN C A T E R I N G

IRCTC to manage Increased choice

catering services of food through
– food preparation at e-catering,
sophisticated base ready to eat
kitchens & disbursement meals and availability
by professionals of local cuisines
MEDIUM TERM PLAN C O N V E N I E N C E

Smart coaches with world- 2,00,000 Rail display

class amenities, to be introduced network screens
e.g., Entertainment on board, installed across 2000 stations
Wi-Fi, vending machines, Auto doors – New medium for adverts and
information dissemination

Less than 5 min waiting for

purchase of tickets enabled through higher
speeds of web interface, POS terminals,
ATMs
ORGANISATION I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We have improved governance and transparency

AVERAGE PROJECT APPROVAL DURATION (MONTHS)

EARLIER 24
NOW 6

Largest ever Delgation of Key result 100%

online powers to areas defined e-procurement
recruitment in the functional for General established
worldconducted by levels Managers &
Indian Railways DRMs
MEDIUM TERM PLAN R E O R G A N I S E

Unified cadre Institutionalised Revised

of officers system of performance selection
working towards appraisal based on processes for
a unified vision objective parameters key posts e.g.,
(KRAS) DRMs, GMs

Accounting reforms to establish

connectivity between outcomes and
inputs
MEDIUM TERM PLAN P A R T N E R S H I P S

8-10 Fully functional

functional independent
JVs with states, regulator, facilitating
contributing to increased private
infrastructure investments
growth
MEDIUM & LONG TERM PLAN N EW S T R U C T U R ES
We are building
new structures to
adapt to the
changing business
environment

SRESTHA RAIL INVESTMENT

New R&D organisation to be headed AND PLANNING
by a Scientist to serve the future ORGANISATION
technology needs of Railways Develop and own the corporate
medium term and long term plan,
identify investment opportunities,
SUTRA
standardise economic asseements
World class data analytics, simulation of projects and propose optimal
softwares, network optimisation and modes of financing
decision support systems
ENVIRONMENT I NDIA N R A I L W AY S

TWO YEAR PERFORMANCE REPORT

P RO U D LY PRES ENT S

We invested in sustainability and clean energy

SOLAR POWER INSTALLED [MW] WIND POWER INSTALLED [MW]

WATER RECYCLED (ML/DAY]

AVG 2009-14 AVG 2015-16
115285
NO. OF LED INSTALLED IN 2015 -16
IN A ONE OF ITS KIND INITIATIVE UNDERTAKEN BY THE
0 14 RAILWAYS SINCE ITS INCEPTION!
MEDIUM TERM PLAN T R A N S F O R M

All railway stations to Rainwater

be covered with harvesting facility on all
LED roofs with more than 200 sq
luminaires m space

Discharge free railways –

bio-toilets
in all coaches
MEDIUM TERM PLAN T R A N S F O R M

1000 MW of To convert all production

solar power units as well as at least
commissione one workshop in
d in next 5 years; each zonal
more than 130 MW of
wind energy
railway as green
industrial unit
MEDIUM TERM PLAN T R E E S

Railway land leased out for

horticulture & plantation of trees
– target to plant 5 crore trees this year
“ We still have a long way to go. But the
important thing is that we have a strong intent
and the will to achieve our objectives
HON. MINISTER OF RAILWAYS SHRI SURESH PRABHU