Thank you for allowing us to help you maintain your vehicle.

In our effort to help you keep

your vehicle operating at peak performance, we have assembled this customized Action Plan
that addresses the needs of your vehicle. Please review its contents and let your advisor know
which services you would like us to perform today. If you have any questions or concerns
please don’t hesitate to contact us. We are here to help you.

Erica Lamkin A. Kirk

Service Consultant Certified Technician
[email protected]

RO#: 590982 1
 Original Customer Requests
The following is what you requested we perform or investigate regarding your vehicle:
A. MANUFACTURER RECALL ISSUED RECALL R1609 MAX ALT RG MUR OCS NTB16-
052 IMPORTED FROM DBS ON 07/26/2018 20:31
B. MANUFACTURER RECALL ISSUED RECALL R1620 NS O2 ECM RPRO EMS NTB16-073
IMPORTED FROM DBS ON 07/26/2018 20:31
C. CUSTOMER STATES THE VEHICLE WOULD NOT START. HAD JUMP STARTED THEN
REPLACED BOTH KEY AND VEHICLE BATTERIES. CHECK ENGINE LIGHT IS ON AND
VEHICLE WILL BARELY ACCELERATE IN DRIVE OR IN REVERSE. RPMS GO UP BUT
VEHICLE DOESNT MOVE FAST EVEN WHEN ACCERATOR PEDAL IS TO THE FLOOR.
(FOUND EXTENSIVE LIST OF DTC'S, FOUND FUSE #25 OPEN CAUSING ISSUE)
FOUND FUSE TO HAVE AN OPEN CIRCUIT CAUSING CONCERN, REPLACED FUSE
AND VERIFIED DURING DIAG
D. RENTAL VEHICLE CHARGES
E. *No Interval Due Vehicle History Indicates No Maintenance Interval Due
F. *Complementary Wash
G. *Complementary Express Multi-Point Inspection

Crest Nissan of Frisco MultiPoint Inspection

Package Results EMPI
Failed Task Observation Recommendation Done
Measure rear brake lining 2 mm Replace rear brake pads and
thickness resurface rear brake rotors
Left front tire tread depth Left front tire tread measures
2/32"
Left rear tire tread depth Left rear tire tread measures 3/32"

Right front tire tread depth Right front tire is worn bald
Right rear tire tread depth Right rear tire tread measures
2/32"
Tire recommendations based on • Found ALIGNMENT REPORT • Perform four (4) wheel
overall tire wear and condition OUT OF SPEC alignment
• Due to individually noted tire • Mount and balance 4 new tires
tread depth

Cautioned Task Observation Recommendation Done

RO#: 590982 Crest Nissan of Frisco 2

6600 State Highway 121 Frisco, TX ● 4697775600
 Cautioned Task Observation Recommendation Done
Measure front brake lining 5 mm
thickness
Inspect air cleaner element Found air filter dirty Replace air filter
Time and Mileage based Based on time and/or mileage of Three part Fuel Injector, Intake
recommendations the vehicle, we recommend the and Decarburization service
following:
Check transmission fluid level Based on time or mileage of the Perform CVT transmission fluid
and condition vehicle and after checking exchange
available service history at our
dealership, we recommend the
following:
Check brake fluid level and • Found brake fluid level low Perform brake fluid exchange
condition • Found brake fluid
dirty/contaminated
Inspect cabin air (HEPA/micro) Based on condition of the air filter Replace cabin (HEPA) micro
filter (in applicable vehicles) we recommend the following: filter

Passed Task Observation Recommendation Done

Perform battery performance test Battery passes performance test
Check and adjust front tire *Front tire pressure was set to
pressure manufacturer specification -
Check tire pressures monthly
Check and adjust rear tire *Rear tire pressure was set to
pressure manufacturer specification -
Check tire pressures monthly
State inspection sticker due date State inspection sticker expirers
more than 30 days from today
Fill windshield washer fluid Found washer fluid level low:
Filled to proper level

Passed Tasks
Inspect exhaust system for leaks, Inspect wheel bearings Inspect axles, driveshaft(s) U-joints and
damage, and loose parts CV joints/boots
Inspect engine mounts Inspect transmission mounts Inspect fuel tank, lines, and connections
Inspect hazard light operation Inspect brake light operation Inspect reverse light operation
Inspect taillight, turn signal, side marker, Inspect taillight, turn signal, and side Inspect headlight low and high beam
and license plate lights marker assemblies for cracks and operation
damage
Inspect wiper and washer operation Check horn operation Inspect heating and air conditioning
operation

RO#: 590982 Crest Nissan of Frisco 3

6600 State Highway 121 Frisco, TX ● 4697775600
 Inspect dash and interior lights Inspect brake system components Inspect instrument cluster warning lamps
(Rotors, Calipers etc.)
Perform battery performance test Inspect battery terminals and cables Inspect drive belts
Inspect all hoses and clamps Inspect steering components Inspect front suspension components
Inspect rear suspension components Inspect engine for oil leaks Inspect transmission for leaks
Inspect brake system for leaks Inspect cooling system for leaks Inspect fog/driving lights (in applicable
vehicles)
Inspect steering system for leaks Inspect sway bar components Check and adjust front tire pressure
Check and adjust rear tire pressure Windshield for cracks, chips and pitting Inspect hood struts
Inspect front differential for leaks (in Inspect rear differential for leaks (in Inspect transfer case for leaks (in
applicable vehicles) applicable vehicles) applicable vehicles)
Inspect wiper blades State inspection sticker due date Inspect wheels for damage
Check engine performance Check engine oil level and condition Check engine coolant level and
condition
Check power steering fluid level and Fill windshield washer fluid
condition

Additional Information
Below is information we feel would help you better understand some of the reasons for taking preventive
maintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

** The following section may contain instructions for servicing various components of your vehicle. These are
an overview of the process that will be performed by a skilled technician in our shop. They are not intended to
be a guide for a “do-it-yourself” operation.

RO#: 590982 Crest Nissan of Frisco 4

6600 State Highway 121 Frisco, TX ● 4697775600
Brake fluid exchange service AI-4
Operation Description:
One of our skilled technicians will check the condition of your vehicle's brake fluid and,
if necessary, remove contaminated fluid from the brake lines and master cylinder,
replace the old fluid with appropriate brake fluid. The entire brake system will be
inspected for leaks, master cylinder corrosion, worn pneumatic parts, harmful varnish
build-up, broken or rusted bleeder valves, worn rotors and drums, and air in the brake
lines.
Harmful deposits on
Significance: brake master cylinder
piston assembly
Does your vehicle's brake pedal feel "spongy"? Brake fluid becomes contaminated over
time and use. Heat and moisture can cause brake failure. Contaminated fluid leads to
expensive repairs.

Advantage:
Worn-out, oxidized brake fluid causes corrosion and harmful deposits and varnish build
up. A brake flush service should be performed when your brake fluid shows
contamination or every 30,000 to 40,000 miles.
Brake fluid before and
after service

Wheel alignment AI-6

Operation Description:
Inspect the front and rear suspension components for any signs of wear or damage.
Using specialized wheel alignment equipment, adjust the suspension and wheels to the
vehicle manufacture's specifications.

Significance:
Vehicle suspensions can wear with age and repeated heavy use. Rough road surfaces and
an occasional pothole can change the vehicle's wheel alignment. A wheel alignment can Abnormal tire wear from
improve your steering control and overall vehicle handling. It can also help prevent bad alignment
abnormal tire wear by bringing the vehicle suspension components back to the vehicle
manufacturer's specifications. This important step will keep your vehicle driving the way
it was designed to. An alignment is necessary any time a worn suspension part is
replaced.

Advantage:
Even slightly worn suspension components can affect the vehicle's wheel alignment.
This can lead to premature wear of tires and reduce overall vehicle comfort and safety. A Wheel alignment
vehicle with worn-out suspension parts can be unsafe to drive. Maintaining your vehicle
suspension and performing regular wheel alignments and tire rotations can keep your
vehicle safe and reliable.

RO#: 590982 Crest Nissan of Frisco 5

6600 State Highway 121 Frisco, TX ● 4697775600
Cabin filter replacement AI-15
Operation Description:
Access the cabin or pollen filter according to the vehicle manufacturer's service
information. This usually involves opening the glove box and removing the bolt to lower
the door. Remove the old cabin air filter from its housing. Replace with new cabin air
filter. Replace the bolt to attach the glove box door. Close the glove box door. Clean the
housing of all dust and debris. Install the new pollen filter into its housing.

Significance: A dirty and clogged

The cabin or pollen filter is designed to filter out dust, pollen and other particles that cabin air filter
would normally make their way into your vehicle through the heating, ventilation and air
conditioning (HVAC) systems. Pollen filters work very well, but need to be replaced as
part of a scheduled maintenance program. Restricted and dirty pollen filters put a strain
on the blower motor, which can cause it to be excessively noisy and even fail
prematurely. This kind of strain on a blower motor can also cause problems with the
vehicle wiring and electrical system, due to the excessive amperage required for the
blower motor to function. Replacing the blower motor can be very expensive on some
vehicles.
A clean cabin air filter

Advantage:
A clean cabin or pollen filter can be very effective at keeping dust, pollen, and other
unwanted particles from entering the interior of your car. Also, your blower motor will
generate a higher volume of airflow, boosting the efficiency and effectiveness of your
HVAC systems.
Tire replacement AI-31
Operation Description:
Raise the vehicle using an automotive lift. Remove the rim and tire assembly from the
vehicle. Remove the tire from the rim. Install a new valve stem assembly. Install a new
tire on the rim. Inflate the tire to recommended pressure. Balance the tire and rim
assembly on a computer-aided dynamic tire balancing machine. Reinstall the tire and rim
assembly onto the vehicle. Torque the wheel retaining nuts to the vehicle manufacturer's
specifications.
Signs of irregular tire
Significance: wear
Your vehicle's tires are the only connection between your vehicle and the road. Safe
vehicle operation depends on your tires being in good condition. If your tires are
neglected, the tread can wear completely away, leaving the tire bald and often exposing
the steel cords. Not only is this condition dangerous, it is also unlawful in many states.
Tires with an abnormal tread wear pattern can cause the vehicle to shimmy and vibrate,
and can adversely affect the manner in which your vehicle performs. A tire with an
abnormal tread wear pattern will no longer contact the road the way that it was designed
to, and this condition can be dangerous, especially during adverse road conditions. New tire

RO#: 590982 Crest Nissan of Frisco 6

6600 State Highway 121 Frisco, TX ● 4697775600
Advantage:
Replacing worn tires is part of vehicle maintenance that is necessary to ensure that your
driving experience is as safe as possible. Besides the obvious safety benefits, tires that
are in good condition and properly inflated to the correct air pressure can increase the
overall fuel economy and help provide a comfortable ride.
Air filter replacement AI-76
Operation Description:
Remove the air filter element from the air filter housing. Clean the air filter housing and
inspect the fresh air duct hose for damage, dirt, or obstructions. Inspect the warm air
intake hose for signs of deterioration. Install a new filter element, and then reinstall the
air filter housing access panel.

Significance:
A dirty or clogged air filter can affect the fuel economy and overall vehicle performance. Dirty and restricted air
Both diesel and gasoline powered engines are designed to maintain a specific air-fuel filter
ratio. A restricted air filter can affect the way the engine maintains the correct air-fuel
mixture. If the air filter is restricted, the fuel mileage and overall vehicle drivability can
deteriorate rapidly.

Advantage:
Replacing your air filter element is a quick and effective way to keep your engine
running at its peak performance. A clean air filter helps your engine work more
efficiently by letting the airflow get to the engine with no restrictions. A clean air filter New air filter
can also prolong the life of your engine.
Brake pad/shoe replacement AI-77
Operation Description:
Remove the wheels. For disc brakes, remove the brake caliper and then remove the brake
pads. Inspect the rotors for signs of damage or excessive wear. Replace or resurface the
rotor as necessary. Inspect the brake caliper and brake hoses for damage and leaks.
Replace the brake pads. For drum brakes, remove the brake drum. Remove the brake
shoes. Inspect the brake hardware, wheel cylinders and hoses for damage. Inspect the
brake drum for damage, or excessive wear. Replace or resurface the drum as necessary.
Clean the brake drum and backing plate. Replace the brake shoes. Reinstall the brake Damaged brake rotor
drum. Adjust the brakes as necessary. Reinstall the wheels and torque the lug nuts to the from metal-to-metal
contact
vehicle manufacturer's specifications.

Significance:
This repair is all about safety. Your vehicle's brake system is only as good as your brake
pads and/or brake shoes. The safety of you and your family depends on your brake
system working properly and stopping your vehicle - every time. Aside from the obvious
safety issues, neglecting the maintenance of your brake pads and shoes can cause the
friction material on your brake pads and shoes to completely wear out. This can cause
the steel backing on your brake pads or shoes to contact the rotors or drums and will New brake pads
destroy the rotors or drums, leaving you with an expensive repair bill.

RO#: 590982 Crest Nissan of Frisco 7

6600 State Highway 121 Frisco, TX ● 4697775600
Advantage:
There are no shortcuts when it comes to your vehicle's brakes. Having a professional
automotive technician check and service brakes on a regular basis is essential to your
safety behind the wheel. Maintaining your brake system by replacing your brake pads
and shoes before they are completely worn out will help keep your brakes working
properly and save you money by avoiding unexpected damage to your brake components
caused by metal to metal contact.
Decarbonization service AI-139
Operation Description:
Start engine and allow it to reach operating temperature. Disconnect the canister purge
port on the intake manifold and apply cleaning solution canister vaccuum line. Carefully
raise engine RPMs to 3000 rpms. Allow engine to stall. Remove the air intake system,
clean carbon out of the throttle body, and remove any dirt and debris found near the air
intake hoses. Allow solution to clean inside engine for about 20 minutes. Restart the
engine. Rev and then drive for an adequate amount of time with some moderate
acceleration. Valves with carbon build
-up
Significance:
Carbon deposits build up over time and mileage on injectors, valves and throttle plates.
This can cause sluggish acceleration, poor gas mileage, and stalling or hesitation. The
carbon that accumulates in the combustion chamber takes up combustion chamber
volume, reducing chamber volume and raising compression. This can cause the cylinder
to pre-ignite or "ping". It will also reduce your vehicle's performance. The
decarbonization service thoroughly cleans combustion chambers using highly-
specialized chemicals. Back of valves after
performing
Advantage: decarbonization service

The intake and exhaust valves of your engine control the flow of air and fuel into the
combustion chamber. When you experience problems such as hard starting, hesitation,
unresponsive performance, or run-on, there may be something wrong with the fuel-air
mixture in the engine. This is caused when deposits build up in the intake valves,
combustion chamber and pistons. If the air intake is clogged, the engine receives fuel
but not enough air, and combustion does not occur properly. Or, if the intake and
exhaust valves are not sealing properly, there will be a fuel or air leak during
compression.

RO#: 590982 Crest Nissan of Frisco 8

6600 State Highway 121 Frisco, TX ● 4697775600
ATF fluid exchange without filter AI-158
Operation Description:
Using a state-of-the-art machine, one of our specially trained technicians will use a safe
and effective cleaner to dissolve and suspend the varnish and gums in the transmission,
valve body, torque converter, pan, filter element, transmission lines, and transmission
cooler. The technician will then flush the entire unit of all old fluid and suspended debris
and install new transmission fluid of the proper specification and fortify the new fluid
with seal conditioners, oxidation inhibitors and friction modifiers. Finally, he will run the
vehicle to operating temperature and ensure that the automatic transmission fluid is filled Valve body spool with
to the correct level. heavy build up

Significance:
When was the last time you had your vehicle's transmission serviced? Have you
experienced slipping, hard shifting, or chattering? All of this can indicate that an
automatic transmission flush service is needed.

Advantage:
By having your automatic transmission cleaned and its fluid replaced every 2 years or Valve body spool after
30,000 miles, you can keep the transmission running efficiently, restore transmission transmission service
fluid circulation, help prevent overheating, smooth shifting and transmission operation,
and reduce transmission wear. All of this helps you avoid costly future repairs to the
transmission.

Recommended Services
Our technicians recommend the following services for your vehicle.
Original Customer Requests Status Cost Deferred Approved
A. MANUFACTURER RECALL ISSUED RECALL R1609
MAX ALT RG MUR OCS NTB16-052 IMPORTED FROM DBS $0.00 X
ON 07/26/2018 20:31
B. MANUFACTURER RECALL ISSUED RECALL R1620 NS
O2 ECM RPRO EMS NTB16-073 IMPORTED FROM DBS ON $0.00 X
07/26/2018 20:31
C. CUSTOMER STATES THE VEHICLE WOULD NOT
START. HAD JUMP STARTED THEN REPLACED BOTH
KEY AND VEHICLE BATTERIES. CHECK ENGINE LIGHT IS
ON AND VEHICLE WILL BARELY ACCELERATE IN DRIVE $0.00 X
OR IN REVERSE. RPMS GO UP BUT VEHICLE DOESNT
MOVE FAST EVEN WHEN ACCERATOR PEDAL IS TO THE
FLOOR.
FOUND FUSE TO HAVE AN OPEN CIRCUIT CAUSING
CONCERN, REPLACED FUSE AND VERIFIED DURING
DIAG (FOUND EXTENSIVE LIST OF DTC'S, FOUND FUSE Fail $139.95
#25 OPEN CAUSING ISSUE)

RO#: 590982 Crest Nissan of Frisco 9

6600 State Highway 121 Frisco, TX ● 4697775600
 Original Customer Requests Status Cost Deferred Approved
D. RENTAL VEHICLE CHARGES $0.00 X
E. *No Interval Due Vehicle History Indicates No Maintenance
Interval Due $0.00 X

F. *Complementary Wash $0.00 X

G. *Complementary Express Multi-Point Inspection $0.00 X
Subtotal $139.95
Inspection Recommendations Status Cost Deferred Approved
Perform four (4) wheel alignment (Due to individually noted tire
tread depth) Fail $129.95 See AI-6

Mount and balance 4 new tires (Due to individually noted tire tread
depth) Fail $537.00 See AI-31

Replace rear brake pads and resurface rear brake rotors (2 mm) Fail $249.95 See AI-77
Subtotal $916.90
Perform brake fluid exchange (Found brake fluid
dirty/contaminated) Caution $129.95 See AI-4

Replace cabin (HEPA) micro filter (Based on condition of the air

filter we recommend the following:) Caution $79.95 See AI-15

Replace air filter (Found air filter dirty) Caution $39.95 See AI-76
Three part Fuel Injector, Intake and Decarburization service
(Based on time and/or mileage of the vehicle, we recommend the Caution $289.95 See AI-139
following:)
Perform CVT transmission fluid exchange (Based on time or
mileage of the vehicle and after checking available service history Caution $279.95 See AI-158
at our dealership, we recommend the following:)
Subtotal $819.75
Totals, Taxes and Fees Cost Deferred Approved
Estimate Subtotal $1,876.60 $0.00 $0.00
Shop Fee $79.95
Tax $161.42
Estimate Total $2,117.97

For "See AI-" items see the "Additional Information" section

RO#: 590982 Crest Nissan of Frisco 10

6600 State Highway 121 Frisco, TX ● 4697775600