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    Jayalakshmi Institute of Technology
    This document appears to be a customer satisfaction survey for a Chevrolet car dealership called Rajvir Motors. It contains questions regarding the customer's ownership and satisfaction with their Chevrolet vehicle as well as questions about their satisfaction with various aspects of Rajvir Motors such as customer service, product offerings, and the sales experience. The survey collects information about vehicle ownership history, ratings of satisfaction with the dealership on a scale of 1-5, likelihood of returning to the dealership, and preferences and satisfaction regarding Chevrolet vehicles.

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    This document appears to be a customer satisfaction survey for a Chevrolet car dealership called Rajvir Motors. It contains questions regarding the customer's ownership and satisfaction with their Chevrolet vehicle as well as questions about their satisfaction with various aspects of Rajvir Motors such as customer service, product offerings, and the sales experience. The survey collects information about vehicle ownership history, ratings of satisfaction with the dealership on a scale of 1-5, likelihood of returning to the dealership, and preferences and satisfaction regarding Chevrolet vehicles.

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    This document appears to be a customer satisfaction survey for a Chevrolet car dealership called Rajvir Motors. It contains questions regarding the customer's ownership and satisfaction with their Chevrolet vehicle as well as questions about their satisfaction with various aspects of Rajvir Motors such as customer service, product offerings, and the sales experience. The survey collects information about vehicle ownership history, ratings of satisfaction with the dealership on a scale of 1-5, likelihood of returning to the dealership, and preferences and satisfaction regarding Chevrolet vehicles.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    56 views3 pages

    Project-OK

    Uploaded by

    Jayalakshmi Institute of Technology
    This document appears to be a customer satisfaction survey for a Chevrolet car dealership called Rajvir Motors. It contains questions regarding the customer's ownership and satisfaction with their Chevrolet vehicle as well as questions about their satisfaction with various aspects of Rajvir Motors such as customer service, product offerings, and the sales experience. The survey collects information about vehicle ownership history, ratings of satisfaction with the dealership on a scale of 1-5, likelihood of returning to the dealership, and preferences and satisfaction regarding Chevrolet vehicles.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    GENERAL INFORMATION

    1. Do you own a Chevrolet car?


    Yes_______ no________
    2. Which variant do you own?
    SPARK______ AVEO U-VA_____ OPTRA______ TAVERA____ AVEO____

    3. How long have you been using this car?


    Less than 1 year____ 1 -2 years____ 2-3____ more than 3 years____

    SATISFACTION ABOUT THE SHOWROOM


    4. How satisfied are you with Totally Very Somewhat Very Totally
    the ease of contacting the satisfied satisfied satisfied dissatisfied dissatisfied
    person who is entertaining
    you?
    5. How satisfied are you with
    the way problems were
    solved?
    6. How satisfied are you with
    information clarity about
    the car?
    7. How much are you
    satisfied with the products
    and services offered by
    rajvir motors?
    8. According to you how
    much are you satisfied with
    after sales services of the
    company?
    9. Were you satisfied with the
    extra benefits provided by
    the dealer/sales person?
    10. How much are you
    satisfied with the finance
    service provided here?

    (Where totally satisfied


    means 5 points, very
    satisfied 4, somewhat
    satisfied 3, very dissatisfied 2 and totally dissatisfied means 1 point)

    11. Do you think that the delivery of cars was made in time?
    YES_____ NO_____
    12. Are you satisfied with staff working here?

    YES____ NO______

    13. Do you think the staff working here has proper knowledge?

    YES_____ NO_____ DON’T KNOW______

    14. Before buying a car from here were you offered a test drive?

    YES_____ NO_____

    15. What was that single most important reason for initially buying the car of this brand or from this
    dealer?
    Advertisements____
    Recommended by others_____
    Location____
    Quality product_____

    16. On a scale of 1 to 5 how would you rate you overall purchase experience?

    5
    17. Based on your overall experience how likely would you be to purchase
    another vehicle of this brand/dealer, 4 if you have to replace within a year?
    3
    2
    Definitely would
    1
    Probably would

    Might be or not

    Probably would
    not

    Definitely would
    not

    SATISFACTION ABOUT CHEVROLET CARS

    18. According to your preference rate the following for buying a Chevrolet car?
    Price
    Overall body look
    After sales service

    Brand image

    Superior quality

    Good mileage

    others
    19. How much are you satisfied with the performance off Chevrolet car?

    Totally Very Somewhat Very Totally


    satisfied satisfied satisfied dissatisfied dissatisfied
    _____ _____ ______ ______ ______

    20. Do you think that your car is better than cars of others companies in this segment?

    Yes____ no____

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