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    Questionnaire

    Uploaded by

    Neelesh Ganesh
    This document contains a 16 question survey about customer satisfaction with Maruti Suzuki cars in India. It asks questions about ownership history with Maruti, test drives, satisfaction with variety/service, service center experiences, value for money, usage of Maruti services, and likelihood of recommending Maruti to others. Customers are also asked to provide their name, car model, and an overall rating of Maruti out of 10.

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    Questionnaire

    Uploaded by

    Neelesh Ganesh
    133 views1 page
    This document contains a 16 question survey about customer satisfaction with Maruti Suzuki cars in India. It asks questions about ownership history with Maruti, test drives, satisfaction with variety/service, service center experiences, value for money, usage of Maruti services, and likelihood of recommending Maruti to others. Customers are also asked to provide their name, car model, and an overall rating of Maruti out of 10.

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    This document contains a 16 question survey about customer satisfaction with Maruti Suzuki cars in India. It asks questions about ownership history with Maruti, test drives, satisfaction with variety/service, service center experiences, value for money, usage of Maruti services, and likelihood of recommending Maruti to others. Customers are also asked to provide their name, car model, and an overall rating of Maruti out of 10.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    133 views1 page

    Questionnaire

    Uploaded by

    Neelesh Ganesh
    This document contains a 16 question survey about customer satisfaction with Maruti Suzuki cars in India. It asks questions about ownership history with Maruti, test drives, satisfaction with variety/service, service center experiences, value for money, usage of Maruti services, and likelihood of recommending Maruti to others. Customers are also asked to provide their name, car model, and an overall rating of Maruti out of 10.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Questionnaire

    Objective - Market Research for Customer satisfaction with regard to Maruti Suzuki Cars in India.

    1. Do you own any Car associated with Maruti?


    Yes No Planning to buy one soon

    2. If yes how long have you been associated with Maruti?


    < 1 year 1-3 Years 4-7 Years 7-10 Years >10 Years

    3. Were you offered a Test Drive before arriving at a decision to buy the car?
    Yes No Was not available Did not want one

    4. Are you satisfied with the Variety/Choices of Cars available with Maruti?
    Yes No Highly satisfied Highly unsatisfied

    5. Are you happy with the post sales service and availability of spares?
    Yes No Highly satisfied Highly unsatisfied

    6. Do you service your Car at Maruti authorized service stations?

    Always Sometimes Never I don’t have one at my place

    7. Did you have any bad experience with your Maruti Service center?
    No Yes if yes please mention________________________________________________________

    8. Please rate the service satisfaction in a scale of 10


    / 10
    9. Were all the commitments fulfilled pre and post sales?
    Yes No

    10. What is your overall opinion about Maruti?

    Excellent Good Average Below Average Bad

    11. Do you consider your Maruti, Value for Money?

    Very Much To a certain extent Cannot say Not at all

    12. Which of the following Maruti services have you used? Please rate the services accordingly.
    Maruti insurance Extended warranty True Value Genuine Accessories
    ____/10 ____/10 ____/10 ____/10

    13. How likely would you recommend a Maruti to your friend?

    Definitely will Quite a possibility Maybe Never

    14. Your Name - _________________________ 15. Maruti car Model _________________ 16.Overall Rating ___/10

    Survey for Karthik G Pai

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