Finance and HR: The Cloud's New Power Partnership: Custom
Finance and HR: The Cloud's New Power Partnership: Custom
Finance and HR: The Cloud's New Power Partnership: Custom
CUSTOM
Doug Kehring
EVP and Chief of Staff Office of the CEO
Oracle
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ITS NOT AS MUCH ABOUT THE JOURNEY AS IT IS
ABOUT THE DESTINATION.
Thats what companies learn as they migrate their finance and HR functions to the
cloud, measuring their progress against sky-high expectations. Ascending to the
cloud recalibrates roles and redefines relationships, remaking processes and pol-
icies while enhancing enterprise-wide agility. But this incremental, multi-phase un-
dertaking also exposes gaps and vulnerabilities that test and stretch managements
capabilities and fortitude. As they solve integration issues and strive to maximize
the clouds benefits, companies are building business models capable of managing
continuous change.
Such insights into the fundamental challenges and transformational benefits that
enterprises encounter as they migrate finance and HR to the cloud emerged from
a recent survey conducted by MIT Technology Review Custom in collaboration with
Oracle Corporation. The global survey, exploring the motivations, benefits, and
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35%
rewards that result from deploying finance and HR to the cloud, drew 700 respon-
dents (See Figure 1). Survey respondents included senior managers and their
plan to create a shared mid-level management counterparts from finance, HR, and IT, as well as more ho-
finance and HR function listically inclined C-level executives. Respondents businesses are headquartered
within a year in the Americas (over 35 percent of them, mostly in the United States and Cana-
da); Europe, the Middle East and Africa region (more than 40 percent); and Asia
(20 percent). About three-quarters of companies post annual revenue of between
$250 million and $1 billion. Respondents represented a range of industries, from
financial and professional services to manufacturing and construction.
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FIGURE 1
IT Staff or skills
48% Meet staff expectations of 31%
shortages required to 36% consistent anytime, anywhere 33%
run existing systems 30% access to systems 27%
Improve the ways data 34% Need for faster/real time 28%
is shared across
Indicates
36% access into key performance 33%
different departments significant data and analytics
40% 30%
difference at
33% 95% between
Automate routine work so 28%
Increase the security of systems 38% groups employees can focus on 28%
38% higher-value activites 29%
32% 25%
Needs to have systems that
can adapt faster to change 32% Need to move off existing
24%
on-premises systems
36% 26%
Survey respondents cite two other reasons behind the move ranked higher than
cost-cutting: IT staff or skill shortages required to run existing systems (38 percent)
and wanting to improve the way data is shared across different departments
(37 percent).
Such ravenous demand has forced the technology to grow up fast. Seemingly
overnight, the cloud has matured from a brashly marketed and vaguely named
supplier of vast storage capacity to a critical tool for growth-minded companies
looking for an edge in a crowded marketplace. Mindful of security risks, CFOs
not long ago cited the clouds vulnerability as their top reason for keeping sensitive
data grounded.
I dont think we would even have considered the cloud five years ago, says Tony
Guglielmin, vice president and chief financial officer at Ballard, a clean energy
company in Vancouver, British Columbia. However times have changed and that
attitude has clearly shifted: In the survey, 36 percent of respondents cite improved
security as one of their top objectives in moving finance and HR to the cloud.
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Adoption and Success
The vast majority of survey respondents report that their finance and HR functions
have either finished their cloud migration or are close to reaching that point.
However, progress may be partly in the eye of the beholder.
For members of some functions, full implementation may actually be closer than
it appears. Only 28 percent of HR members say their function has fully risen to
the cloud, whereas among IT executives, who may be inclined to focus on the
implementation work ahead of them, rather than on the organizational benefits that
will result, 46 percent characterize their companies as having fully deployed to
the cloud. CEOs and COOs however are likely to take a much broader perspective,
however, and just 27 percent say that their company is in the late stages of imple-
mentationfewer than any other of the surveyed job functions.
The results so far have been positive, with 34 percent of HR and finance executives
from companies where full deployment has occurredand where they are watching
the numbers change on a daily basisreporting that cost-cutting goals have been
met. Moreover, 46 percent of those functional executives report that the cost of the
transition added up to being betternot higherthan expected. For those in
functional roles, the difference is much more palpable than it is when viewing it from
a wider strategic angle.
When it comes to evaluating how far different processes have progressed along
FIGURE 2
Moving HR/Finance to the cloud improves information
flow and increases agility and responsiveness
OUTCOME RATINGS BETTER THAN IN LINE WITH WORSE THAN
EXPECTED EXPECTATIONS EXPECTED
Ability to meet senior managements
information requirements 46% 43% 11%
Timeframe of
transition to cloud 44% 43% 13%
Quality of decision-making
more data driven 44% 43% 13%
Internal resistance
to change 42% 46% 12%
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FIGURE 3
Cloud delivers94% say expectations met
Met expectations
27% Strongly exceeded
expectations
28%
Has not met Proportion of those
expectations
6%
whose expectations
Success of have been strongly
Shift to the Cloud exceeded
The perception gap between the C-suite and others in the company is one of
several differences that appear as a result of the impact that cloud implementations
have made on corporate infrastructures, reshaping jobs (most obviously, but not
exclusively, in IT) and reconfiguring technology operating models. The shift to the
cloud also exposes shortcomings in skills within the finance and HR functions,
as well as highlighting an imbalance in productivity growth. Respondents in both
HR and finance report that their efficiency has improved across several different
measures: ability to meet senior managements information requirements 44
percent in HR vs. 48 percent in finance; agility to respond to market opportunities
and challenges (42 percent in HR vs. 43 percent in finance); and quality of decision
makingmore data driven (40 percent in HR vs. 39 percent in finance). (See Figure
2 for consolidated responses not broken out by title or function.)
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While some components of ROI appear early in the cloud migration process
bottom-line savings, achieved through using on-demand servicesrevenue-boosting
metrics, such as faster go-to-market speeds or increases in innovation, reveal
themselves as the strategic transformation progresses.
Among finance and HR executives whose companies have fully moved to the cloud,
39 percent report it has strongly exceeded expectations (see Figure 3). For those
whose companies havent yet reached that stage, only 17 percent say their hopes
have already been exceeded. For finance, HR, and IT executives, the only surpris-
es involving the cloud transition have been of the positive variety.
Indeed, the cloud has exceeded expectations in several dimensions, with nearly half
of finance and HR executives (46 percent) saying that the cost of the transition was
lower than their estimates. Nearly 90 percent of finance and HR respondents say cost
was either lower than or in line with expectations, with an almost identical proportion
echoing the same observations about the timeframe. Among IT respondents, 51
percent say the timeframe was better than they expected, as did 50 percent of
respondents from the finance and HR functions, with 39 percent judging it as in-line.
A slightly smaller proportion of C-level respondents, 34 percent, view the timeframe
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FIGURE 4
7 Critical Success Factors
IT cooperation
46%
Picking the right cloud provider
36%
HR and Finance partnership and collaboration
36%
Creating the right internal team
35%
Picking the right integration specialist
34%
Encouraging a culture that embraced a digital mindset
34%
Simplified and standardized processes in advance
32%
Executive sponsorship
26%
Having a communication framework on the project
26%
Rapid depreciation of on-premises systems
24%
Competitive energy
24% Up to four selections allowed
Base = Total respondents (n=700)
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FIGURE 5
Cloud improves IT relations with HR/Finance
86%
83%
76%
69%
As computing power moves to the cloud, ITs role changes, but the function doesnt
disappear. Post-deployment, 56 percent of C-level respondents report that IT has
significantly improved when it comes to producing innovations. Harnessing ITs
cooperation, the survey found, is key throughout the transition. Among respondents
in finance and HR, 43 percent identify it as a critical organizational success factor,
as do 49 percent of others (see Figure 4 for consolidated responses) Furthermore,
49 percent of HR/finance respondents rank internal IT cooperation as better than
expected, compared with 37 percent of others. Perched above, 52 percent of
C-level respondents judge IT relations with finance and HR as better than expected,
thanks to the cloud (see Figure 5 for consolidated responses). Among respondents
in finance and HR at companies where the cloud is fully deployed, 44 percent say
ITs role as a strategic partner has improved, as compared with just 20 percent of
respondents whose companies have yet to reach that endpoint.
ITs contribution is particularly relevant to the difficulty of integrating cloud apps from
different vendors, which has become the top hurdle to cloud migration, as identified
by 41 percent of respondents from finance and HR, as well as 51 percent of respon-
dents in IT. Integrating on-premises apps with cloud apps no longer represents a
thorny challenge; in fact, only about one-third (32 percent) of respondents from fi-
nance and HR identify it as a top obstacle in the survey, and nearly half (49 percent)
judge that aspect of the transition as being less problematic than expected. It is
reasonable to believe many companies will take a more holistic approach to em-
bracing the cloud going forward, specifically in order to mitigate the risks and hassle
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FIGURE 6
Improvements are foreseen between HR and Finance
as a result of cloud implementations
Change in Relationship Over Next Two Years
NO
IMPROVED CHANGE DECREAASED
Data quality
74% 15% 11%
79% 11% 10%
Organizational
67% 19% 14%
integration 73% 13% 14%
The roles of HR and finance have always been intertwined, but today they are truly
converging. The emerging trend of businesses creating a shared finance and HR
function makes a lot of sense. CFOs are being asked to take a more active role in
defining business strategies, which requires a firm understanding of the companys
talent and resourcing needs. For their part, HR leaders need a clear view of each
49%
of HR/finance
teams budgets and strategic priorities if they are to recruit and retain the right people.
Still, though, finance and HR professionals identify a handful of skills deficits they
respondents need to address, according to the survey. The list of skills that need improving in-
rank internal IT cludes time-management, as identified by a surprisingly high 40 percent of finance
cooperation as better and HR respondents; active learning capabilities, as chosen by 32 percent; and
than expected more problem-solving, mathematical reasoning, and analytics skills, according to
30 percent. Among respondents in finance, 37 percent say they must build up their
commercial awareness and business acumenenabling them to assume a more
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Seeing a New Organizational Shape in the Cloud
migrating IT applications the former IT operations
Jaime Vogel wasnt worried that the company
and infrastructure to the manager is now a continu-
where he served as CIO, Australian Financial Group, cloud promised to reduce ous improvement manager,
was going to outgrow its IT infrastructure. He was the risk that AFG carried exploring new efficiencies
because of its insufficient and growth opportunities.
convinced it already had.
operational knowledge. Now positioned as a trail-
That was in 2013, when says, the 22-member team By mid-2016, the complet- blazer, Vogel says, AFG
the mortgage brokerage was engaged in a struggle ed transition to the Oracle allocates 60 percent of its
felt pressured to out-inno- to maintain operational ERP Cloud had led to a budget to innovation.
vate its rivals. With about stability, requiring it to transformation within IT. By closing all on-prem-
80 percent of its budget take on more applica- With 37 employees ises services and moving
consumed by operational tions, more products, more the hires mostly focus them to a new address in
activities, the IT function servicesand do it with on strategic initiatives the cloud, IT finally had
was struggling to keep fairly stagnant budgets and the company has created room to breatheand to
up with expansion plans. resources. innovative platforms and innovate.
Instead of focusing on Aside from reducing pursued partnerships.
proactive projects, Vogel operational expenditure, Some roles have shifted:
From their corner-office perch, 47 percent of C-level respondents say that the HR
and finance functions need more time-management skills as a result of moving to
the cloud compared with only 37 percent of senior managers. This indicates some
frustration with the pace of change and the organizations ability to execute rapidly
against business imperatives. Top executives are likely to have a longer-term view
of cloud technologys impactunderstanding that it is not just a tool but serves as a
foundation for business transformation. To achieve the organizations broader goals,
employees need to become more flexible in shifting their daily duties, redirecting the
time gained toward high-value activities.
There is a risk that finance and HR may be hindering the companys ability to ex-
ecute swiftly against its competitors. Perhaps the functions have yet to rebalance
their priorities in the wake of cloud implementation, spending an abundance of
time on non-differentiating tasks (reporting, for example) when they should be
reallocating their tasks to spend more time on strategy. The good news is that
nearly one-third of respondents (31 percent) respondents say the cloud allows
40%
them to spend less time doing low-value work within their department and frees
them up to focus on the companys strategic priorities, such as predictive analytics.
of finance and HR At its best, the cloud infrastructure serves as a strategic weapon, enabling
respondents say companies to quickly and cost-effectively adapt to changing marketplace demands.
time-management The sooner employees understandand absorbthe impact of the technology
skills need improving on their daily jobs, the better the company will perform when it comes to adding
products or adjusting resources to spur growth.
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With the Cloud, Decision-Making
is Visibly Improved
Soon after Samir Mayani joined KBBO Managements blurry vision was tation was completed in 2015, IT
going to continue deteriorating became a strategy enabler, says
Group, in 2013, he got a single view of what as the firm carried out its planned Mayani. Were not just playing a
the fast-growing investment firm risked expansion, venturing beyond the back-end role. Were able to assist
becoming: a modelof inefficiency. We UAE and the UK. Mayanis quest to the organization in evaluating its
standardize processes, combined investments in the IT sector.
had investments in different entities across with his passion for boosting op- The cloud was a good choice
different geographies, says Mayani, IT erational efficiency and visibility, that enabled many other ones. At
director of the Abu Dhabi-based business. led the management team to the the operating level, decision-mak-
Oracle ERP Cloud. Not only did ing has improved now that man-
Those companies had their own disparate it cost 20 percent less than its agement can access customized
accounting and IT systems, so the infor- competitors, but it would also save analytics, visualizing how much
mation came into us in different formats. time for the IT function, providing its spending and tracking bank
real-time reporting capabilities balances. Now, were all looking
The drawbacks were quite visible. and integrating finance, HR and at same thing, says Mayani. Clear-
procurement processes on a ly, he likes what he sees.
single platform. Once implemen-
Such cross-enterprise intermingling reveals the imprint that the experience of cloud
deployment leaves behind. Among finance and HR executives whose companies
have fully deployed the cloud, almost half (46 percent) say their ability to reshape or
resize the organization as necessary is significantly improvedas do 47 percent of
C-level respondents. But only a third of respondents from companies that have yet
to fully implement the cloud possess those capabilities. In a brutal and fast-moving
economy, the flexibility to adapt could serve as a company-saving skill.
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While executing a cloud transformation strategy, the companys finance and HR
leaders learned much more than how to integrate a new technology with existing
operations and support systems. They expanded their roles, instilled an organiza-
tional culture of continuous change and improvement, and developed the ability to
clearly conceptualize the shape of the next disruption. Beyond coordinating an in-
frastructure upgrade, the finance and HR leaders end up emerging with thoroughly
modern mindsets as well as business models that are flexible enough to see them
through the coming changes.
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