Welfare & Security 2016

1
Starwood Welfare & Security

Standards
2016
CONFIDENTIAL & PROPRIETARY

Copywright 2014 Starwood Hotels &Resorts Worldwide, Inc. All Rights Reserved.
May not be reproduced, disclosed or distributed without the express written permission of Starwood Hotels & Resorts Worldwide, Inc. Updated 12-30-2015
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TABLE OF CONTENTS
SWIMMING POOLS / WHIRLPOOLS

Diving Boards / Handrails
SWFA.01.04.5
SWFA.01.05.5
ANSI Letter
SWFA.01.08.5
SWFA.01.10.6
Emergency Shut-Off
SWFA.01.12.6
Depth Markers
SWFA.01.13.7
SWFA.01.14.7
Pool Signage
SWFA.01.15.8
SWFA.01.16.8
SWFA.01.17.9
Pool Lighting
SWFA.01.18.9
Pool Transition Line
SWFA.01.19.10
Life Preserver / Shepherds Hook
SWFA.01.20.10
Pool Signage
SWFA.01.21.11
Whirlpool
SWFA.01.22.11

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GUEST ROOM
Guestroom Door
SWFA.02.0112
SWFA.02.02....13
Guestroom Windows
SWFA.02.04. ...13
Bathtub and Shower
SWFA.02.08 ....13
Crib
SWFA.02.09. ...13
Guestroom Door Signage
SWFA.02.10....15
In Room Safe
SWFA.02.11....15
Crib
SWFA.02.13....15
Locking Devices
SWFA.02.14....16
Guestroom Telephones
SWFA.02.15....16
PUBLIC SPACE
Playground Rules
SWFA.03.0417
Distraction Patterns
SWFA.03.0517
Franchise Disclosure
SWFA.03.0617
SWFA.03.07. . 18
House Phones
SWFA.03.0918
AED Machine
SWFA.03.10....19

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CO Detector
SWFA.03.1319
Allergen Program
SWFA.03.14. ...19
SERVICE INTERRACTION
Guest Privacy
SWFA.04.01. ...21
SWFA.04.02. .... 21
SWFA.04.03. ...21
Associate Safety
SWFA.04.0422
Guest Privacy
SWFA.04.0522
SWFA.04.0622
HOTEL FACILITIES
Sauna
SWFA.06.0123
Fitness Center
SWFA.06.0223
SWFA.06.0423
GUEST SERVICES
Babysitting
SWFA.07.0124
Luggage
SWFA.07.0224
SWFA.07.0324
Safe Deposit Box
SWFA.07.0425

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SWIMMING POOLS / WHIRLPOOLS
SWFA.01.04 Level 1
If a swimming pool or other recreational body of water is present, there are no diving boards, diving
platforms or trampolines for use by the guests.
SWFA.01.04.00
If a swimming pool or other recreational body of water is present, there are no diving boards,
diving platforms or trampolines for use by the guests.
SWFA.01.05 Level 1
If a swimming pool is present, all steps entering or exiting the pool must have a handrail.
SWFA.01.05.00
If a swimming pool is present, all steps entering or exiting the pool must have a handrail.
SWFA.01.08 Level 1
If swimming pool or wading pool is present, property must comply with all aspects of the
ANSI/APSP-7 2006 standard entitled "American National Standard for Suction Entrapment
Avoidance in Swimming Pool, Wading Pools, Spas, Hot Tubs, and Catch Basins." A licensed
professional mechanical engineer or a licensed commercial pool builder must review the physical
installation for compliance with the referenced standard and certify compliance. Such certification
must include Starwood's standard language in a letter on their company letterhead. The
certification letter must be dated and filed at the property and produced upon demand. The
physical installation inspection and certification process must recur every three years.
SWFA.01.08.00
If swimming pool or wading pool is present, property must comply with all aspects of the
ANSI/APSP-7 2006 standard entitled "American National Standard for Suction Entrapment
Avoidance in Swimming Pools, Wading Pools, Spas, Hot Tubs, and Catch Basins." A licensed
professional mechanical engineer or a licensed commercial pool builder must review the
physical installation for compliance with the referenced standard and certify compliance. Such
certification must include Starwood's standard language in a letter on their company letterhead.
The certification letter must be dated and filed at the property and produced upon demand.
The physical installation inspection and certification process must recur every three years.

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SWFA.01.10 Level 1
If communal whirlpool is present, property must comply with all aspects of the ANSI/APSP-7
2006 standard entitled "American National Standard for Suction Entrapment Avoidance in
Swimming Pool, Wading Pools, Spas, Hot Tubs, and Catch Basins", including Section 7.1 contained
therein regarding the Safety Vacuum Release System. A licensed professional mechanical engineer
or a licensed commercial pool builder must review the physical installation for compliance with the
referenced standard and certify compliance. Such certification must include Starwood's standard
language in a letter on their company letterhead. The certification letter must be dated and filed at
the property and produced upon demand. The physical installation inspection and certification
process must recur every three years.
SWFA.01.10.00
If communal whirlpool is present, property must comply with all aspects of the ANSI/APSP-7
2006 standard entitled "American National Standard for Suction Entrapment Avoidance in
Swimming Pool, Wading Pools, Spas, Hot Tubs, and Catch Basins", including Section 7.1
contained therein regarding the Safety Vacuum Release System. A licensed professional
mechanical engineer or a licensed commercial pool builder must review the physical installation
for compliance with the referenced standard and certify compliance. Such certification must
include Starwood's standard language in a letter on their company letterhead. The certification
letter must be dated and filed at the property and produced upon demand. The physical
installation inspection and certification process must recur every three years.
SWFA.01.12 Level 1
If a communal whirlpool is present, whirlpool must be equipped with an operable, clearly marked
emergency shut-off switch that is accessible within the whirlpool area. Such shut-off switch must be
located within 20 feet / 6.1 meters from the whirlpool. This switch must completely shut down all
mechanical components.
SWFA.01.12.00
If a communal whirlpool is present, whirlpool must be equipped with an operable, clearly marked
emergency shut-off switch that is accessible within the whirlpool area. Such shut-off switch must
be located within 20 feet / 6.1 meters from the whirlpool. This switch must completely shut down
all mechanical components.

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SWFA.01.13 Level 1
If a swimming pool is present, permanent deck depth markers (in both feet and meters) must
Comply with the following guidelines (The infinity edges of a pool do not require depth markers.
For overflow pools, if there is a deck present, depth markers are required on the deck only.):
SWFA.01.13.00
If a swimming pool is present, permanent deck depth markers (in both feet and meters) must
comply with the following guidelines: (The infinity edges of a pool do not require depth markers.
For overflow pools, if there is a deck present, depth markers are required on the deck only).
SWFA.01.13.02
Be displayed uniformly on all sides of the pool, that are accessible from the deck, (maximum
perimeter distance between markings is 25 feet / 7.62 meters), including the side with the access
stairs.
SWFA.01.13.03
Each numerical character must be a minimum of 4 inches / 10cm high and be in contrasting color
with the background.
SWFA.01.13.04
Depth markers should be clearly visible and legible.
SWFA.01.14 Level 1
If a swimming pool is present, permanent water line depth markers (in both feet and meters) must
comply with the following guidelines (The infinity edges of the pool do not require depth markers.
For overflow pools, if there is a deck present, depth markers are required on the deck only.):
SWFA.01.14.00
If a swimming pool is present, permanent water line depth markers (in both feet and meters)
must comply with the following guidelines (The infinity edges of the pool do not require depth
markers. For overflow pools, if there is a deck present, depth markers are required on the deck
only.)
SWFA.01.14.01
Water line depth markers must be clearly visible and legible.
SWFA.01.14.02
Be displayed uniformly on all sides of the pool (maximum perimeter distance between depth
markings is 25 feet / 7.62 meters). Water line depth markers are not required to be located on
the pool stairs.
SWFA.01.14.03
Each numerical character must be a minimum of 4 inches / 10 cm high and be in contrasting color
with the background.

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SWFA.01.15 Level 1 (Updated since 2015)

If a swimming pool is present, at a minimum, one "NO DIVING" sign is prominently displayed at
or near a main entrance of the pool, in English at a minimum. "No Diving" International symbol is
preferred. This stand-alone signage is in addition to the "No Diving" symbol at each depth marker
and the Pool Rules sign. (For Private Pools, reference Foundations Document)
SWFA.01.15.00
If a swimming pool is present, at a minimum, one "NO DIVING" sign is prominently displayed at
or near a main entrance of the pool, in English at a minimum. "No Diving" International symbol is
preferred. This stand-alone signage is in addition to the "NO DIVING" symbol at each depth marker
and the Pool Rules sign. (For Private Pools, reference Foundations Document)
SWFA.01.15.01
Properties must have permanent "NO DIVING" markings, with minimum of 4 inch / 10cm letters,
along the deck of the pool at or near each depth marking (maximum distance of 25 ft. / 7.62
meters between markings). A permanent (minimum of 4 inches / 10cm) "NO DIVING" international
symbol is preferred.
SWFA.01.16 Level 1
If a swimming pool is present, local safety rules and regulations must be prominently posted in the
pool area in English at a minimum. At a minimum, general Pool Rules must be posted at the main
entrance and/or towel booth (if applicable) and must include the hours of operation. It is acceptable
for the hours of operation to be stated on a separate sign, prominently posted, at or near the Pool
Rules sign. For pool/whirlpool combinations, where the whirlpool is directly connected to the pool,
the hours of operation, of the whirlpool, may be stated on the same sign as the swimming pool.
SWFA.01.16.00
If a swimming pool is present, local safety rules and regulations must be prominently posted in
the pool area in English at a minimum. At a minimum, general Pool Rules must be posted at the
main entrance and/or towel booth (if applicable) and must include the hours of operation. It is
acceptable for the hours of operation to be stated on a separate sign, prominently posted, at or
near the Pool Rules sign. For pool/whirlpool combinations, where the whirlpool is directly connected
to the pool, the hours of operation, of the whirlpool, may be stated on the same sign as the
swimming pool.

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SWFA.01.17 Level 1
If communal whirlpool is present, local safety rules and regulations must be prominently posted
in the whirlpool area in English at a minimum. At a minimum, the Whirlpool Rules must be posted
and must include the hours of operation. It is acceptable for the hours of operation to be stated on
a separate sign, prominently posted, at or near the Whirlpool Rules sign. For pool/whirlpool
combinations where the whirlpool is directly connected to the pool, the hours of operation of the
whirlpool may be stated on the same sign as the swimming pool. However, the whirlpool rules sign
must be separate from the swimming pool rules sign.
SWFA.01.17.00
If a communal whirlpool is present, local safety rules and regulations must be prominently posted
in the whirlpool area in English at a minimum. At a minimum, the Whirlpool Rules must be posted
and must include the hours of operation. It is acceptable for the hours of operation to be stated
on a separate sign, prominently posted, at or near the Whirlpool Rules sign. For pool/whirlpool
combinations where the whirlpool is directly connected to the pool, the hours of operation of the
whirlpool may be stated on the same sign as the swimming pool. However, the whirlpool rules sign
must be separate from the swimming pool rules sign.
SWFA.01.18 Level 1
If a swimming pool is present, swimming pool area must be lit at all times for night viewing and
observation of the bottom of the pool, unless the pool area can be physically secured while the pool
is closed.
SWFA.01.18.00
If a swimming pool is present, swimming pool area must be lit at all times for night viewing and
observation of the bottom of the pool, unless the pool area can be physically secured while the
pool is closed.

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SWFA.01.19 Level 1
If a swimming pool is present, for pools over 5 feet / 1.5 meters deep only - The transition point of
the pool from the shallow area to the 5 foot/1.5 meter deep area of the pool shall be visually set apart
with a contrasting pool bottom color, row of floor tile, a painted line, or similar means using a color
contrasting with the bottom. Where this is not possible a float line shall be provided running parallel
to the deep side of the pool and securely anchored to the pool sides. In instances where the slope begins
prior to the 5ft/1.5M mark, it is acceptable to have the float line or contrasting transition point located at that
point.
SWFA.01.19.00
If a swimming pool is present, for pools over 5 feet / 1.5 meters deep only - The transition point of
the pool from the shallow area to the 5 foot/1.5 meter deep area of the pool shall be visually set
apart with a contrasting pool bottom color, row of floor tile, a painted line, or similar means using
a color contrasting with the bottom. Where this is not possible a float line shall be provided running
parallel to the deep side of the pool and securely anchored to the pool sides. In instances where the
slop begins prior to the 5ft/1.5M mark, it is acceptable to have the float line or contrasting transition
point located at that point.
SWFA.01.20 Level 1
If a swimming pool is present, the following items are available and clearly visible within each pool
area:
SWFA.01.20.01
At least two life preserver rings, in good condition, attached to untangled ropes a minimum of
2/3 of the maximum width of the pool which are visible and easily accessible (coiled loosely).
SWFA.01.20.02
A shepherd's hook is available and easily accessible at least 12 feet / 3.6 meters in length, or
longer as required by local code;
SWFA.01.20.03
One, clearly marked, no-dial emergency telephone or "call box" at each hotel's designated pool
area(s) connected to a 24 hour staffed location, subject to local regulations. If a call box is used,
it must allow for 2-way communication. "Emergency Phone" signage must be in place OR a red
phone may be substituted for signage. Red casing for the phone is also acceptable.

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SWFA.01.21 Level 1
If a swimming pool is present, and the pool is unattended, sign must be posted noting that it is
unattended, preferably, "No Lifeguard on Duty" in English at a minimum. It is acceptable for this
notice to be included on the Pool Rules sign.
SWFA.01.21.00
If a swimming pool is present, and the pool is unattended, sign must be posted noting that it is
unattended, preferably, "No Lifeguard on Duty" in English at a minimum. It is acceptable for this
notice to be included on the Pool Rules sign.
SWFA.01.22 Level 1
If a communal whirlpool is present, whirlpool must follow the following safety guidelines:
SWFA.01.22.01
Maximum water depth does not exceed 3' 6" / 1.06 meter measured from the water line.
SWFA.01.22.02
Step treads and whirlpool deck has slip resistant surfaces.
SWFA.01.22.03
Maximum water temperature is 104F / 40C degrees.
SWFA.01.22.04
Whirlpool steps are provided with a handrail.
SWFA.01.22.05
There are a minimum of two, clearly marked, permanent depth markings in feet and meters for any sized
whirlpool. Such depth markers must be located on the deck OR posted signage.

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GUEST ROOM
SWFA.02.01 Level 1
The following safety and security equipment are in place and fully functional in all room-entry
doors at all times:
SWFA.02.01.01
Reprogrammable, card/key access
SWFA.02.01.03
Primary locking device - minimum 1 inch / 2.5 cm deadbolt
SWFA.02.01.04
Secondary, non-keyed, locking device. U-bolt (no chains or slide bolts) or Securichain (TM) brand
is acceptable as a secondary locking device.
SWFA.02.01.05
Self-closing door mechanism
SWFA.02.01.06
Safety and security instructions and evacuation plan on the back of the guestroom entry door (or
for panel or glass doors, may be on wall adjacent to door), posted in English at a minimum.
SWFA.02.01.07
If connecting doors are in place, the doors must have two locks. One lock must be a 1" deadbolt
with blank back plate. The second lock can be a non-keyed, 'operable' door lever (knob) with spring-
loaded latch that extends into the strike box securing the door. The door is then opened by turning
the lever and retracting the latch. The opposite side of the door must be equipped with a blank
backplate to prevent the door from being opened from the adjoining room. A U-bolt type security
device can also be used as a second lock. If a non-operable (dummy) door lever (knob) is used where
the latch does not catch when entering into the strike box, then this does not constitute a secondary
locking device and a U-bolt type security device is required.
SWFA.02.01.09
Unobstructed door viewer on guestroom door must have a minimum of 160 degree view.

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SWFA.02.02 Level 2
If patio/terrace/balcony doors are present, the following safety and security equipment are in place
and fully functional in all guestrooms at all times:
SWFA.02.02.02
Notice on patio/terrace/balcony doors advising guests to lock doors when not in use .
SWFA.02.02.03
If not already imbedded in glass, at a minimum, a window decal/distraction pattern at
approximately 5 feet / 1.5 meters from the floor, on glass patio/sliding/terrace/balcony doors
(includes both moveable and stationary panels so long as they lead out to a patio/balcony).
SWFA.02.02.18
For ground level guestrooms only, if not already imbedded in glass, at a minimum, a window
decal/distraction pattern at approximately 5 feet / 1.5 meters from the floor, must be present on all full
length glass window panels. This is in addition to the distraction patterns required to be located on any
patio/sliding/terrace/balcony doors. This standard shall not apply to glass window panels that have a
ledge/knee-wall of 18 inches/45.7 cm or more from the floor. All glass panels that have a ledge/knee-
wall less than 18 inches/45.7 cm must have a distraction pattern.
SWFA.02.04 Level 1
Guestroom windows do not open more than 4 inches / 10 cm.
SWFA.02.04.00
Guestroom windows do not open more than 4 inches / 10 cm
SWFA.02.08 Level 2
The bathtub and shower surface must be as follows:
SWFA.02.08.01
The bathtub surface is slip resistant
SWFA.02.08.02
The shower surface is slip resistant

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SWFA.02.09 Level 1
Crib must be offered and must comply with the following:
SWFA.02.09.15
NAD - NAD must have the 2450 Pinnacle Compact Crib (model 1331107 or model 1331097).
A "play-yard" is not acceptable as an alternative to this crib.
SWFA.02.09.16
EAME, LAD - LAD & EAME must have the Foundations Portable Steel Crib only OR the 2450
Pinnacle Compact Crib (model 1331195 or 1331095)
SWFA.02.09.17
AP AP must have the Foundations Portable Steel Crib OR the 2450 Pinnacle Compact Crib (model
1331107 or model 1331097) OR any crib provided must meet all safety or regulatory requirements
applicable to the country, region or location of the hotel. Notwithstanding any safety requirements
applicable to country, region or location of hotel, the minimum requirements for crib components
nclude the following:
SWFA.02.09.23
No missing/broken hardware or slats
SWFA.02.09.24
Only a fitted crib sheet and a fitted mattress pad are permitted to be provided with the crib.
Note: a crib blanket may be provided only upon guest request at no charge. No other items are
to be included with the crib, i.e., no bumper pads, pillows, toys, etc.)
SWFA.02.09.25
NAD - If a crib blanket is provided, it must be an individually wrapped, one-time use blanket.
See SOP and/or OS&E list for details and ordering info.
SWFA.02.09.26
Firm and tight fitting mattress
SWFA.02.09.27
Parent Instruction Card in English at a minimum (Spec can be found in the Starwood Asset Library)
SWFA.02.09.39
AP - crib frame must be metal
SWFA.02.09.40
AP - slats no more than 2 3/8" / 6cm apart
SWFA.02.09.41
AP - no cutouts in the head or foot boards
SWFA.02.09.42
AP - Corner posts no higher than 1/16" / 0.15cm
SWFA.02.09.43
AP - no drop sides
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SWFA.02.10 Level 1
When servicing a guestroom with the door closed, (preferred method), an "Attendant on Duty"
sign is placed on the door / doorknob to notify returning guests that an associate is working in the
room. If the room is serviced with the door open, the housekeeping cart must be placed in front of
the doorway to prevent access.
SWFA.02.10.00
When servicing a guestroom with the door closed, (preferred method), an "Attendant on Duty"
sign is placed on the door / doorknob to notify returning guests that an associate is working in
the room. If the room is serviced with the door open, the housekeeping cart must be placed in
front of the doorway to prevent access.
SWFA.02.10.01
When servicing a guestroom with the door open, any guest or any other person that enters the
room must be required by the associate to validate their access to the room by proving that the
key does in fact open the guest room door. This applies to electronic, mechanical or other locking
systems.
SWFA.02.11 Level 3
If a safe is present in the guestroom, it must have a clearly visible, local legal disclaimer sticker.
The disclaimer sticker can be attached in any of the following ways: - directly to the outside of the
safe; - directly to the inside of the safe door; or - adjacent to the outside of the safe.
SWFA.02.11.00
If a safe is present in the guestroom, it must have a clearly visible, local legal disclaimer sticker.
The disclaimer sticker can be attached in any of the following ways: - directly to the outside of
the safe; - directly to the inside of the safe door; or - adjacent to the outside of the safe.
SWFA.02.13 Level 1
All associates whose job function requires crib setup has completed the crib certification training
program with the associate certificate on file.
SWFA.02.13.00
All associates whose job function requires crib setup has completed the crib certification training
program with the associate certificate on file.
SWFA.02.13.01
Cribs may only be delivered and set up by a crib certified associate.

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SWFA.02.14 Level 1
If there are patio/sliding/terrace/balcony doors present in guestrooms, they must have 2 working,
functional locking devices; the lock inherent with the door and a second lock.
SWFA.02.14.00
If there are patio/sliding/terrace/balcony doors present in guestrooms, they must have 2 working,
functional locking devices; the lock inherent with the door and a second lock.
SWFA.02.15 Level 1
All guestroom telephones must be able to directly dial 9-1-1 without an access code. Telecom system
must also be configured to simultaneously alert the hotel operator console or other 24-hour staffed
telephone that 9-1-1 has been called.
SWFA.02.15.00
NAD - All guestroom telephones must be able to directly dial 9-1-1 without an access code.
Telecom system must also be configured to simultaneously alert the hotel operator console or
other 24-hour staffed telephone that 9-1-1 has been called.

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PUBLIC SPACE
SWFA.03.04 Level 2
If playground is present, Playground Rules must be prominently posted.
SWFA.03.04.00
If playground is present, Playground Rules must be prominently posted.
SWFA.03.05 Level 2
If not already imbedded in glass, at minimum, a window decal/distraction pattern, at 5 feet / 1.5 meters
from the floor, on all interior glass doors and/or any full length glass panel(s). This standard shall not
apply to any exterior glass window panels that either have a ledge/knee wall of 18 inches / 45 cm or more
from the floor or are above the ground floor level and do not lead to any patio/balcony/outdoor area. All
glass panels that have a ledge/knee wall less than 18 inches / 45 cm or leads out to a patio/balcony/outdoor
area must have a distraction pattern. If a full length glass panel is 2 ft. / 61cm wide or less, a distraction
pattern is not required, regardless of whether or not a knee wall is in place.
SWFA.03.05.00
If not already imbedded in glass, at minimum, a window decal/distraction pattern, at 5 feet / 1.5 meters
from the floor, on all interior glass doors and/or any full length glass panel(s). This standard shall not
apply to any exterior glass window panels that either have a ledge/knee wall of 18 inches / 45 cm or
more from the floor or are above the ground floor level and do not lead to any patio/balcony/outdoor
area. All glass panels that have a ledge/knee wall less than 18 inches / 45 cm or leads out to a
patio/balcony/outdoor area must have a distraction pattern. If a full length glass panel is 2 ft. / 61cm
wide or less, a distraction pattern is not required, regardless of whether or not a knee wall is in place.
SWFA.03.06 Level 1
Franchise hotels display ownership disclosure, in conformance with SWFA.03.07, in the following locations:
SWFA.03.06.01
Sign at entrance or greeter podium in restaurants with exterior entrances (Not required in AP in
restaurants with exterior entrances)
SWFA.03.06.02
Business cards

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SWFA.03.06.03
Executive stationery
SWFA.03.06.04
Sign displayed at front desk
SWFA.03.06.05
Bank Checks - only required if the bank check contains the hotel name or any Starwood trademarks.
(Not required in AP unless mandated by local regulations). It is acceptable for the franchise
disclosure to be printed on the check stub as long as the check stub accompanies the check to the
vendor.
SWFA.03.06.06
Purchase orders
SWFA.03.06.13
All hotel level third-party contracts (i.e., cleaning services, group events, etc.). Such contracts at the Hotel will be in
Owners name or in the name of Owners Operator.
SWFA.03.07 Level 1
Franchise Hotel ownership is to be disclosed using one of the following approved statements:
SWFA.03.07.00
Franchise Hotel ownership is to be disclosed using one of the following approved statements:
SWFA.03.07.01
NAD - In Franchise Hotels, ownership disclosure states one of the following: "NAME OF
HOTEL is independently owned by and operated under a license issued by ENTER CURRENT
STARWOOD ENTITY or "NAME OF HOTEL is independently owned by and operated
by under a license issued by ENTER CURRENT STARWOOD ENTITY.
***NAD - The (NAME OF HOTEL) is independently owned by (FRANCHISEE ENTITY NAME) and managed
by (MANAGEMENT COMPANY ENTITY NAME). (Effective 2017)
SWFA.03.07.02
AP, EAME, LAD - In Franchise Hotels, ownership disclosure states: "NAME OF HOTEL is owned by
and operated under a license issued by STARWOOD CURRENT ENTITY".
***AP, EAME, LAD The (NAME OF HOTEL) is independently owned by (FRANCHISEE ENTITY NAME)
and managed by (MANAGEMENT COMPANY ENTITY NAME). (Effective 2017)

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SWFA.03.09 Level 1
House telephones, in all public areas, are programmed for direct ring-down to a 24-hour staffed
location and not capable of direct dialing to guestrooms.
SWFA.03.09.00
House telephones, in all public areas, are programmed for direct ring-down to a 24-hour staffed
location and not capable of direct dialing to guestrooms.
SWFA.03.09.01
If elevators are present, a house phone must be present at each elevator landing on guestroom
floors.
SWFA.03.10 Level 1
All AEDs must be accessible to members of the public (may not be placed behind any desk) and be
clearly visible, with adequate signage. An AED should be placed at the following locations (where
present):
SWFA.03.10.01
Guest check-in area. Properties with multiple check-in areas in dispersed buildings should have
an AED at each building's check-in area.
SWFA.03.10.02
The nearest location outside the Security Operations Center (only required if th Security Operations
Center is continuously staffed 24hr/day.
SWFA.03.10.03
If a fitness center is present, inside the fitness center.
SWFA.03.10.04
If a golf course is present, the nearest location outside the golf pro-shop area.
SWFA.03.10.06
An AED maintenance vendor log must be in place, performed in accordance with manufacturer
recommendations OR evidence of a weekly maintenance check performed by the AED program
coordinator (for each AED). Minimum requirements for the weekly self-check must include 1) the date of
check 2) who performed the check and 3) whether or not the AED is fully functional.

20
SWFA.03.13 Level 1 (New Standard - Effective December 31st, 2016)

At least one CO detector must be present in EACH area of the property containing fuel burning
appliances. All CO Detectors must be connected to the building fire alarm system control panel.
SWFA.03.13.00
At least one CO detector must be present in EACH area of the property containing fuel burning
appliances. All CO Detectors must be connected to the building fire alarm system control panel.
SWFA.03.14 Level 1
Control of Allergen program must be in place per EAME Procedure for Controlling Allergens, as per local
legislation. Countries which are members of the European Union (EU) must fully comply with the EU
Regulation on the Provision of Food Information to Consumers in particular allergens. Any other Country
in EAME are strongly encouraged to apply the Starwood Allergen Policy.
SWFA.3.14.00
EAME - Control of Allergen program must be in place per EAME Procedure for Controlling Allergens,
As per local legislation. Countries which are members of the European Union (EU) must fully comply
with the EU Regulation on the Provision of Food Information to Consumers in particular allergens. Any
other Country in EAME are strongly encouraged to apply the Starwood Allergen Policy.
SWFA.03.14.02
EAME - Countries which are members of the European Union (EU) must insert the following disclaimer, in
every menu (restaurant, bar, in-room dining and banqueting and catering menus), drinks cards as well as
buffets signage. We welcome inquiries from customers who wish to know whether any dishes contain
particular ingredients. Please inform us of any allergy or special dietary requirements that we should be
made aware of, when preparing your menu request.
SWFA.03.14.03
EAME - All food handlers have been trained on the Principal 14 Food Allergens and training records
have been entered on Diligence.
SWFA.03.14.04
EAME - Chef's menu cards are readily available for all food and beverages served throughout the
hotel; including guest amenities.

21
SERVICE INTERACTION

The property operator does not transfer calls to guestrooms unless the caller knows the first and last name of
the registered guest. The property operator must not disclose the registered guest name.
SWFA.04.01.00
The property operator does not transfer calls to guestrooms unless the caller knows the first and last
name of the registered guest. The property operator must not disclose the registered guest name.

Guests are required to present a valid photo ID at check-in, unless prohibited by local law. No information from
the ID is photocopied or recorded, unless required by local law.
SWFA.04.02.00
Guests are required to present a valid photo ID at check-in, unless prohibited by local law. No
information from the ID is photocopied or recorded, unless required by local law.
SWFA.04.03 Level 1
Guest privacy policies must be followed.
SWFA.04.03.01
Associates respect guest privacy by never giving out guest names, information or room numbers
to a third party.

22
SWFA.04.04 Level 2
Associates position themselves in front of the guestroom security viewer with their name tag and/or
brand pin visible to the guest and announce their department. The associate ensures the guestroom
door is completely closed as they depart.
SWFA.04.04.00
Associates position themselves in front of the guestroom security viewer with their name tag
and/or brand pin visible to the guest and announce their department. The associate ensures the
guestroom door is completely closed as they depart.
SWFA.04.04.01
The associate ensures the guestroom door is completely closed as they depart.
SWFA.04.05 Level 1
Persons without a key are denied guestroom access. When contacted, the associate must refer the
guest to the front desk for an additional key. Guests are required to present photo identification to be
verified prior to granting room access. AP/LAD/EAME - Properties in countries that scan/photocopy
passports upon guest check-in, if required by applicable law, may confirm the identity of the guest by
viewing the scanned/photocopied passport photo for likeness AND asking the guest to confirm his/her
date of birth as listed in the passport information.
SWFA.04.05.00
Persons without a key are denied guestroom access. When contacted, the associate must refer
the guest to the front desk for an additional key. Guests are required to present photo identification
to be verified prior to granting room access. AP/LAD/EAME - Properties in countries that scan/
photocopy passports upon guest check-in, if required by applicable law, may confirm the identity
of the guest by viewing the scanned/photocopied passport photo for likeness AND asking the guest
to confirm his/her date of birth as listed in the passport information.
SWFA.04.06 Level 1
During Check-in, the following method of acquiring keys must be used:
SWFA.04.06.01
AP, EAME, NAD - Room number is indicated in writing on the key packet, and not stated out loud.
The guest name is not permitted to be written on the key card or key packet.

23
HOTEL FACILITIES

If sauna is present, it must have a visible temperature gauge on either the inside or the outside of
the sauna.
SWFA.06.01.00
If sauna is present, it must have a visible temperature gauge on either the inside or the outside
of the sauna.
SWFA.06.01.01
If sauna is present, it must have a visible timer located on the inside of the sauna.
SWFA.06.01.02
If steam room is present, it must have a visible temperature gauge on either the inside or the outside of
the steam room. (Effective December 31st, 2016)
SWFA.06.01.03
If steam room is present, it must have a visible timer located on the inside of the steam room.
(Effective December 31st, 2016)
SWFA.06.02 Level 1
If a fitness center is present, one, clearly marked, no-dial emergency telephone or "call box" is located
in the fitness center connecting to a 24-hour staffed location subject to local regulations. If a call box is
used, it must allow for 2-way communication. "Emergency Phone" signage must be in place, (Spec can
be found in the brand signage packages), OR a red phone may be substituted for signage. Red casing
for the phone is also acceptable.
SWFA.06.02.00
If a fitness center is present, one, clearly marked, no-dial emergency telephone or "call box" is
located in the fitness center connecting to a 24-hour staffed location subject to local regulations.
If a call box is used, it must allow for 2-way communication. "Emergency Phone" signage must
be in place, (Spec can be found in the brand signage packages), OR a red phone may be substituted
for signage. Red casing for the phone is also acceptable.

24
SWFA.06.04 Level 2
If a fitness center is present, the Fitness Center Rules must be prominently posted in English at a
minimum.
SWFA.06.04.00
If a fitness center is present, the Fitness Center Rules must be prominently posted in English at a
minimum.
GUEST SERVICES
SWFA.07.01 Level 2
If babysitting and/or childcare vendor lists are provided, then properties must comply with the
applicable, divisional babysitting policy. Please note that vendors lists must contain approprite
disclaimer.
SWFA.07.01.00
If babysitting and/or childcare vendor lists are provided, then properties must comply with the
applicable, divisional babysitting policy. Please note that vendors lists must contain an appropriate
disclaimer.
SWFA.07.02 Level 2
Luggage storage is available 24/7. The storage area must be secured and only accessible by authorized
staff and guests.
SWFA.07.02.00
Luggage storage is available 24/7. The storage area must be secured and only accessible by
authorized staff and guests.
SWFA.07.03 Level 3
Luggage Claim checks include limits of liability and are provided for each piece of luggage.
SWFA.07.03.00
Luggage Claim checks include limits of liability and are provided for each piece of luggage.

25
SWFA.07.04 Level 2
Safe deposit boxes are available near the front desk for guest use at no charge. Safes in guestrooms
do not eliminate need for this standard.
SWFA.07.04.00
AP, EAME, NAD - Safe deposit boxes are available near the front desk for guest use at no charge.
Safes in guestrooms do not eliminate need for this standard.
SWFA.07.04.01
Signatures from Guest & Hotel Representative are required to verify access, for each entry.
SWFA.07.04.02
Guests are advised of lost key liability and that there are no duplicate keys.
SWFA.07.04.03
LAD - Not required. Where guests are not comfortable leaving contents inside in-room
safe deposit box, property refers guest to local international bank. Where necessary, property
security is to accompany guest to the bank.

26
GLOSSARY IMAGES AND EXAMPLES
Hand Rails
SWFA.01.05..29
ANSI Letter
SWFA.01.08
SWFA.01.10..29
Emergency Shut-Off
SWFA.01.12..30
Deck Depth Markers

SWFA.01.13..30
Waterline Depth Markers

SWFA.01.14..31
No Diving Signage
SWFA.01.15..32
Pool/Whirlpool Rules and Hours

SWFA.01.16
SWFA.01.17..33
Pool Lighting
SWFA.01.18..34
Pool Transition Point

SWFA.01.19..34
Life Preserver
SWFA.01.20. .....35
Shepherds Hook
SWFA.01.20..35

27
In Room / Suite Pools..36
Ch ildrens P ools ....36
Additional Pool Notes.36
Private Pools. ...37
Whirlpools
SWFA.01.2237
Pool Signage
SWFA.01.21 ......37
Door Viewer
SWFA.02.01..37
Emergency Telephones and House Phones

SWFA.01.20
SWFA.03.09
SWFA.06.02..38
Allergen Program
SWFA.03.14..38
Deadbolts and Secondary Locking Devices

SWFA.02.01
SWFA.02.14..39
Patio Door Notice

SWFA.02.02. .....39
Window Openings
SWFA.02.04..40
Bathtubs and Showers

SWFA.02.08..40

28
SWFA.02.02
SWFA.03.05..41
Cribs
SWFA.02.09..42
Crib Mattresses, Blankets and Cards

SWFA.02.09..44
Crib Certification
SWFA.02.13..45
Safe Disclaimer Sticker

SWFA.02.11..45
Franchise Disclosures
SWFA.03.06
SWFA.03.07..46
Call Transfers
SWFA.04.01..46
AED Machines and Signage

SWFA.03.10..47
Sauna Temperature Gauge and Timer

SWFA.06.01..48
Babysitting
SWFA.07.01..48
Luggage Claim Checks

SWFA.07.0348
Safe Deposit Boxes

SWFA.07.0448

29
Hand Rails
In order to be compliant with local code, please be sure to check local requirements.
ANSI Letter
All ANSI Letters should be in the below format in order to be in compliant with Starwood policy. The
certification must contain Starwoods standard language, and a sample of the document can be located on
StarQA (SW1/E-Tools/StarQA), linked directly from the Standard. The letter must be current and is valid for 3
years only.

30
Emergency Shut-Off
The button should be clearly marked with appropriate signage and be visible from the whirlpool. Guests
must also have unobstructed access to it. It is preferable for the button to be red in colour, but is not
required.
Deck Depth Markers

The standard is applicable to all sides of the pool that are accessible from the deck, including the side of the
pool with the access stairs. The depth marker at the access stairs should read the depth to the bottom of the
pool, not the depth of the first step. Irregular shaped pools must also display the depth markers at every 25 ft.
/ 7.62 meters.

31
Waterline Depth Markers

Waterline markers are not required to be located on the actual pool stairs. If there is not a full 4 in/10 cm
visible between the waterline and the top of the pool, a marker is still required. The entire depth marker
is not required to be completely above water, as long as the marker is legible from above the waterline.

32
No Diving Signage
The No Diving markings on the pool deck are not required to be immediately adjacent to the depth
markers but the maximum distance between the No Diving markers is 25 ft./ 7.62 m.

33
Pool/Whirlpool Rules and Hours

For pools that are open 24 hours a day, it is not required for hours of operation to be stated. Signage
can be found in the individual brands signage packages (SW1/E-Tools/Starwood Document Center).

34
Pool Lighting
The Standard does not require that the interior of the pool must be lit, but rather the lighting around the
pool must be bright enough to be able to see the bottom of the pool.
Physically Secured means that the pool area is not accessible with a guestroom key card during times
the pool is closed.
Pool Transition Point

There are several transition point options, including a painted line on the floor, a float line and a row of
contrasting tiles.
Painted Line
Row of Contrasting Tiles -

Float Line

35
Life Preserver
The standard states that the rope should be 2/3 the maximum width of the swimming pool, however certain
properties have pools which are more than 100 feet wide. Having this amount of rope may be too heavy and not
feasible, therefore it is recommended that multiple life preservers be placed around the pool instead, each rope
measuring 30 feet in length. Please also be sure that all ropes remain untangled. Ensuring the ropes are
attached and untangled should be part of a daily maintenance check.
Shepherds Hook
It is suggested that Shepherds Hooks be hung horizontally for easy access.

36
***Note Regarding In-Room/ Suite Pools:

Pools located in-room and /or private suite pools may not be required to comply with all pool standards.
SWFA.01.04 (No diving boards/platforms) Required

SWFA.01.05 (1 ladder/steps with handrails Required
SWFA.01.08 (ANSI Letter) Required
SWFA.01.13 and SWFA.01.14 (Depth marker) The depth markers may be displayed on 1 sign located in the
pool area.
SWFA.01.15 (No Diving signage) No Diving (preferably the symbol) may be located on 1 sign located in the
pool area.
SWFA.01.16 (Pool Rules signage) Pool Rules do not need to be posted, however it is preferable to note No
glass permitted and Swim at your own risk.
SWFA.01.18 (Swimming area must be lit) Not Applicable
SWFA.01.19 (Floater line) Not Applicable
SWFA.01.20 (Life ring, shepherds hook and emergency phone) Not Applicable
SWFA.01.21 (No Lifeguard on Duty signage) Not Applicable
***Note Regarding Childrens Pools that are a maximum of 1 Foot /

.30 Meters:
The following standards do apply:

SWFA.01.05 (1 ladder/steps with handrails A ladder is NOT required, however a handrail IS.
SWFA.01.13 and SWFA.01.14 (Depth markers) The deck depth markers ARE required but waterline depth
markers are NOT.
SWFA.01.15 (No Diving signage) No Diving (preferably the symbol) must be at or near each depth marker,
however a free-standing sign is NOT required.
SWFA.01.16 (Pool Rules signage) Childrens Pool Rules must be posted.
SWFA.01.18 (Swimming area must be lit) Required
SWFA.01.20 (Life ring, shepherds hook and emergency phone) Emergency phone IS required, however life
ring and shepherds hook are NOT required.
SWFA.01.21 (No Lifeguard on Duty signage) If included on the Childrens Pool Rules sign, an additional sign
is NOT required.
***Additional notes regarding pools

If a property has 1 pool that extends from inside the building to outside, these two areas are to be treated as two
separate pools with regard to the safety items listed in Standard SWFA.01.20 (2 life preserver rings required
inside and 2 required outside). All required signage set forth in Standards SWFA.01.15 (free-standing No Diving
sign) and SWFA.01.16 (Pool Rules) must be at both locations as well.

37
***Note Regarding Private Pools:

Pools shared amongst multiple rooms may not be required to comply with all pool standards:

SWFA.01.05 (1 ladder/steps with handrails) Required
SWFA.01.13 & SWFA.01.14 (Depth markers) The depth markers may be displayed on 1 sign or once on the
deck at each access point for each guestroom that has access to the shared pool.
SWFA.01.15 (No Diving signage) - No Diving (preferably the symbol) may be located on 1 sign or once on the
deck at each access point for each guestroom that has access to the shared pool.
SWFA.01.16 (Pool Rules signage) Pool Rules do not need to be posted, however, it is preferable to note, No
Glass Permitted and Swim At Your Own Risk
SWFA.01.18 (Swimming area must be lit) Required
SWFA.01.20 (Life ring, Shepherds hook, Emergency phone) 1 life ring for every two rooms, but no shepherds
hook or emergency phone required.
SWFA.01.21 (No Lifeguard On Duty signage) Not Applicable
Pool Signage
This signage may be part of the Pool Rules sign. If the Pool Rules sign does not have this notice, an additional
sign must be posted.

38
Whirlpools
For slip resistant surfaces, auditors should take into consideration solutions that may have been applied to
tile/stone, as well as pre-treated stone, designed to increase the co-efficient of friction. After market, liquid
applied solutions are acceptable and must be maintained according to the manufacturers instructions. Re-
applications may be necessary.
Although there is no minimum size requirement for whirlpool depth markings, they must be clearly visible and be
located on either the deck or posted signage is acceptable. Waterline depth markers are not acceptable. If your
hotel only has waterline depth markers, they do not have to be removed, but an additional 2 depth markers
should be added to comply with the standard. Communal whirlpools are general located in an area that is
accessible to hotel guests. This includes whirlpools found in spas. In-Room whirlpools do not apply.
Door Viewer
Door viewer must be unobstructed and have a clear line of sight through it.
Emergency Telephones and House Phones

Auditors are instructed to pick up the phone to ensure connection to a 24 hour staffed location, unless otherwise
prohibited. Red casing for the Emergency Phone is acceptable, as well as a call-box, as long as it allows for 2-
way communication. Not all call boxes are red in colour, however it must be clearly marked. The phone must also
be answered within 3 rings when dialed.

39
Allergen Program
Provided the essence of the text is there in the right places, hotels should not be penalized if there are some
minor variations to the text.
The training module that is currently being used for this is called Allergen Awareness Training for Food Handlers
and Ordertakers.
Deadbolts and Secondary Locking Devices

Bolts will be measured from the door in all 5 inspected rooms (for both the guestroom door and the connecting
door). Generally chain locks are not acceptable as a secondary locking device, since they can easily be cut with
common bolt cutters.
The backside of the connecting door should have nothing but a blank back plate. No locks or keyholes.
Deadbolt Swing Bar Night Latch Blank Back Plate

40
Patio Door Notice
Window Openings
Safety devices, window restrictors can be installed to comply with this standard. If applicable, window openings
will be measured in all inspected 5 rooms. Examples of restrictors are below:

41
Bathtubs and Showers
For slip resistant surfaces, auditors should take into consideration solutions that may have been applied to
tile/stone, as well as pre-treated stone, designed to increase the co-efficient of friction. After market, liquid
applied solutions are acceptable and must be maintained according to the manufacturers instructions. Re-
applications may be necessary. Proof of purchase / application may be requested.
All tinted windows require a distraction pattern unless the windows are extremely tinted and obvious in all
weather. Distraction patterns are applicable to all full length glass panels on ALL floors, including glass panels
that may have furniture up against it, since furniture can easily be moved. If a glass panel, with a ledge, does not
have a distraction decal, the ledge will be measured.

42
Cribs
Each Division has a standard crib requirement:
NAD
2450 Pinnacle Compact Crib model 1331107 or 1331097
EAME and LAD

(with the exception of Argentina and Brazil, due to import restrictions)
Foundations Portable Steel Crib only OR the 2450 Pinnacle Compact Crib model 1331195 or 1331095

43
AP
Foundations Portable Steel Crib OR the 2450 Pinnacle Compact Crib model 1331107 or 1331097
***Labels must also be in place on the top rails of the crib:

44
Crib Mattresses, Blankets, and Cards

Foam mattresses are acceptable unless otherwise required by the Brand.
When the property is asked to set up the crib, it is acceptable for the property to include the blanket with this
mock set-up only. DO NOT include the blanket with the crib set-up for a guest.
Currently the Therma Soft blanket is the only approved blanket for use. For NAD, the blanket must be an
individually wrapped, ont-time use blanket. Example shown below:
***It and must contain the disclaimer shown below, on the packaging.

45
GLOBAL
Parent Instruction Card in English should be included at a minimum (Spec can be found in the Starwood Asset
Library).
Sample:
FOR YOUR
CHILDs PROTECTION
1 Make certain that the spring-loaded locking pin is securely
closed on the baseboard.
2 Position the crib in an open space. Do not place near windows, glass doors,
blinds, cords, electrical outlets or electrical equipment.
3 Do not place pillows, adult sheets, adult blankets or toys in the crib.
4 To safeguard your child from crawling out, please note that our crib is
designed for children under the age of two and at a height of 32 inches
(81 centimeters) or less.
5 Remove this card from crib before use.
Crib Certification
If certifications were completed prior to the newest certification version, properties are not required to re-certify
all associates with the newest version (however, it is preferred). Going forward, all associates must be using the
most recent form. If a certification is translated into the local language, the translation must be on the same
document as the English version to confirm wording.
Safe Disclaimer Sticker

It is acceptable for the disclaimer sticker to be located on EITHER the inside of the safe door or outside the safe.
Tent cards are not acceptable.

46
Franchise Disclosure
The property will be audited for wording on the sign and use of updated Starwood Entity. All current Starwood
entities for North America are listed in a supporting document linked directly to the standard in StarQA. For all
other divisions, please be sure to check your License Agreement to make sure you are using the correct Starwood
Entity.
Franchise Hotel Ownership is to be disclosed using one of the following approved statements:
NAD - In Franchise Hotels, ownership disclosure states one of the following: "NAME OF
HOTEL is independently owned by and operated under a license issued by ENTER CURRENT
STARWOOD ENTITY or "NAME OF HOTEL is independently owned by and operated
by under a license issued by ENTER CURRENT STARWOOD ENTITY.
***NAD - The (NAME OF HOTEL) is independently owned by (FRANCHISEE ENTITY NAME) and managed
by (MANAGEMENT COMPANY ENTITY NAME). (Effective 2017)
AP, EAME, LAD - In Franchise Hotels, ownership disclosure states: "NAME OF HOTEL is owned by
and operated under a license issued by STARWOOD CURRENT ENTITY".
***AP, EAME, LAD The (NAME OF HOTEL) is independently owned by (FRANCHISEE ENTITY NAME)
and managed by (MANAGEMENT COMPANY ENTITY NAME). (Effective 2017)
1) If Hotel/Resort is owned and managed by the franchisee, indicate:

The (HOTEL/RESORT NAME) is independently owned and managed by (FRANCHISEE ENTITY NAME).
2) Regardless of the various types of ownership structures, franchisee/licensee entity must always be listed as
owner in the Franchise Hotel Ownership disclosure.
3) Both the current disclosure and disclosure effective as of 2017 will be approved for the 2016 year to
accommodate new properties and properties reordering paper stock
Call Transfers
Providing the property operator with the room number is acceptable. Property operator must confirm the first
and last name of the guest in the room, and also that a guest by the name given is indeed registered at that
hotel prior to transferring the call. The property operator must not disclose the registered guest name.

47
AED Machines, Signage and Log

Adequate Signage includes the printed AED on the outside of the casing so long as it is large enough to be
clearly seen, however, if the AED is located in a place where the front of the box may not be seen, a tent card sign
should be posted as shown in the photos below:
A sample log for the AED weekly maintenance check is located in the AED SOP and is linked directly from the
standard in StarQA (sample of form is below). The property may have EITHER a maintenance contract with an
outside vendor OR a documented weekly maintenance check.
Example AED Maintenance Check Record Form
Date AED # Location of Weekly Visual Did anything need Date Unit Signature
Unit Check (Check green to be Last Used
light, open unit, hear repaired/replaced? (if
voice, check indicator If so, what? applicable)
color, check electrodes
date & packaging)

48
Sauna Temperature Gauge and Timer

The purpose of the timer is so that a guest can be aware of how long they have been in the sauna. Sand timers
are acceptable as well as many other types.
Babysitting
Divisional babysitting policies are linked directly from the standard in StarQA.
Luggage Claim Checks

Sample Language:
The hotel is authorized to deliver the property to any person presenting this ticket without identification.
We assume no liability for fire, loss, theft or damage
Safe Deposit Boxes

Providing safety deposit boxes at the front desk, limits the propertys liability for lost or stolen items, where in-
room safes do not.
Please see the SOP linked directly to the standard in StarQA.


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1

Starwood Welfare & Security

CONFIDENTIAL & PROPRIETARY

SWIMMING POOLS / WHIRLPOOLS

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

SWIMMING POOLS / WHIRLPOOLS

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

SWFA.01.15 Level 1 (Updated since 2015)

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

SWFA.03.13 Level 1 (New Standard - Effective December 31st, 2016)

CONFIDENTIAL & PROPRIETARY

SWFA.04.01 Level 1 (Updated since 2015)

SWFA.04.02 Level 2 (Updated since 2015)

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

SWFA.06.01 Level 1 (Updated since 2015)

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

GLOSSARY IMAGES AND EXAMPLES

Deck Depth Markers

Waterline Depth Markers

Pool/Whirlpool Rules and Hours

Pool Transition Point

CONFIDENTIAL & PROPRIETARY

In Room / Suite Pools..36

Ch ildrens P ools ....36

Additional Pool Notes.36

Private Pools. ...37

Emergency Telephones and House Phones

Deadbolts and Secondary Locking Devices

Patio Door Notice

Bathtubs and Showers

CONFIDENTIAL & PROPRIETARY

Crib Mattresses, Blankets and Cards

Safe Disclaimer Sticker

AED Machines and Signage

Sauna Temperature Gauge and Timer

Luggage Claim Checks

Safe Deposit Boxes

CONFIDENTIAL & PROPRIETARY

CONFIDENTIAL & PROPRIETARY

Deck Depth Markers

CONFIDENTIAL & PROPRIETARY

Waterline Depth Markers