Lilley Lofthouse
Lilley Lofthouse
Lilley Lofthouse
Institutional Repository
by the/an author.
Journal of the Higher Education Academy Engineering Sub ject Centre, 4 (1),
pp. 29 - 41.
Additional Information:
This article was published in the open access journal, Engineering Edu-
Centre [ c HEA Engineering Sub ject Centre Loughborough University,
Version: Published
Publisher:
c Higher Education Academy Engineering Sub ject Centre, Lough-
borough University
guidance and education. Guidance provision studies. It provides the facility to address the
ensures that the most relevant information can needs of the user who seeks understanding
be identified and found. Education provision having developed their own questions, as well
has a supportive role and ensures that the as the user who is looking for quick solutions
designers have the opportunity to build up rather than meaning, addressing both surface
an understanding of the main principles of and deeper learning requirements. Through
ecodesign in a hands-on way (Lofthouse, the functions afforded by a website, this type
2001a). It was recognised that case study of approach allows students to identify and
examples bring ecodesign information alive explore links which are particularly relevant to
by illustrating how it can be applied, and their studies. It also makes the case studies
providing specific information helps to make accessible to others beyond taught classes.
the examples more credible (Lofthouse,
2001a). Tools also need to look as though they Methodology
have been created for industrial designers. This The research methodology for this project
means displaying information visually rather consisted of several stages of exploratory,
than in a written format (Lofthouse, 2001a) and qualitative research (see Figure 1).
using images wherever possible. The content
provided in ecodesign tools of this nature As illustrated in Figure 1, material gathered
needs to be presented in the form of nuggets from the literature review (see Literature review
of information, rather than large quantities design for sustainable behaviour) formed
of text, and in an appropriate language for the basis of a pilot study consisting of two
industrial designers (avoiding technical/ consecutive teaching activities carried out
scientific jargon and an academic framework). with MSc/MA Industrial Design students at
The benefit of a web based approach is Loughborough University. The aims of the pilot
that these nuggets of information can be were to:
hyperlinked to more detailed information in
order to support deeper learning as and when 1. Explore and evaluate how best to teach
required. industrial/product design students how to
apply Design for Behavioural Change theory
Web-based resources such as Information/ in sustainable design.
Inspiration are not used as stand-alone tools 2. Generate design case studies which
but as an integral part of the teaching-learning- showed how the concept had been
assessment strategy combining traditional developed, as well as the final solution.
and e-learning practices, a method often
referred to as blended learning (Garrison The students were given a preparatory
and Kanuka, 2004). Providing this type of lecture to introduce three of the product-led
resource to support studio-based learning intervention approaches discussed in the
builds on a tradition of independent study literature review and a selection of design case
which is encouraged throughout the degree studies taken from the literature. They were
course ten years of experience in using then tasked with redesigning a given product
this type of approach has shown that it is an to address a social or environmental issue
effective way of supplying students with case originating from user behaviour.
Figure 1.
EMPIRICAL
EMPIRICAL RESEARCH
Project development RESEARCH
process
LITERATURE REVIEW
2. Website development
1. 2005/06 Mobile Phone Design
3. Website population
2. 2006/07 Fridge Design
4. Testing
The design brief consisted of three parts: In phase four, Version 1.0 of design-behaviour
was evaluated using a short electronic
Research and development (R&D). questionnaire which investigated the content
Observing product use and the and navigation of the website, general
consequences of user behaviour for society perceptions on its quality, clarity and relevance,
or the environment. areas for improvement and new content for
Redesign. Generating and developing inclusion. The questionnaire was distributed
design ideas that could change user via email to the four MSc/MA Industrial Design
behaviour using one of the approaches students taught in 2006/07 as part of the pilot,
described in the lecture. the eight design professionals interviewed
Final concept. A presentation detailing the and 35 members of the Sustainable Design
final idea and how it could change user Network who had attended the Design I
behaviour to address one or more of the Behaviour seminar in April 2006. The response
issues identified in the R&D stage. rate was 26%. A coding and clustering
method was used to analyse the results of the
Each student was required to keep a design questionnaire and key lessons were drawn out.
logbook in which to record their ideas, thoughts The authors used this feedback to implement
and analysis. These were submitted with a several improvements in an updated version
copy of their presentation on completion of the of the resource (Version 1.1) (see Further
project. developments).
Aim: to make consumables visible, understandable and accessible to inspire consumers to reflect upon their use
of resources.
2. Product encourages the user to interact with Tyranny of the Plug Kitchen Machines Being involved
resource use. in powering the product (Van Hoff, 2003).
Aim: to encourage consumers to think about their use behaviour and to take responsibility for theirs actions
by providing them with options.
Aim: to inform users clearly about what they are doing and to facilitate consumers to make environmentally and
socially responsible decisions through offering real-time feedback..
Aim: to inspire users to explore more sustainable usage through providing rewards to prompt good behaviour or
penalties to punish unsustainable usage.
Aim: to facilitate users to adopt more environmentally or socially desirable use habits through the prescriptions
and/or constraints of use embedded in the product design..
Aim: to restrain existing use habits and to persuade or control user behaviour automatically by design combined
with advanced technology.
Clever design
Aim: to automatically act environmentally or socially without raising awareness or changing user behaviour purely
through innovative product design.
could be applied in sustainable design. It was (level2): what is it?, doing it, understanding
recognised that the increased functionality the user, how others have done it (which held
and flexibility offered by a web-based program individual webpages (level 3)) and about us.
would further enhance the delivery of theoretical
information and inspirational case studies in a As illustrated in Figure 3, each webpage
simple, graphic format, enabling lecturers to featured a vertical menu on the left-hand
use it within the classroom and offering a quick side with links to the five main sections
and easy path for updating the resource, whilst and homepage. Each level 3 page also
still being comprehensive enough to facilitate featured a horizontal navigation path known
independent study. as breadcrumbs just below the banner, a
mechanism which helps the user to place
The similarity in the characteristics required themselves more easily within the website
of this resource with those of Information/ as well as shortcut links []. to jump to
Inspiration led the authors to believe that previously viewed pages without using the back
a blended learning approach would be a button (Rogers and Chaparro, 2003).
suitable way forward for this exploratory piece
of work. In response to this need, the authors Content
sought and secured funding to create design- The findings of the interviews with engineering
behaviour (www.design-behaviour.co.uk), an and design professionals (Lilley, 2007) revealed
educational web-based resource. that resources to support the implementation of
design for behavioural change should:
Main study: developing
the prototype (Version 1.0) assist in problem identification
Over a six month period a prototype version of be explorative, not prescriptive
design-behaviour (Version 1.0) was developed be applied in the early ideation stages of
in FrontPage and tested by a cross-section the design process
of potential users. The following paragraphs pose questions, not provide solutions
detail the process undertaken to develop inspire designers to solve problems.
the structure, navigation and content of this
resource. Favoured modes for the presentation of
information included:
Structure and navigation
As seen in Figure 2, in addition to the informal checklists in the form of prompt
homepage (level 1), Version 1.0 of design- questions, rather than prescriptive
behaviour consisted of five main sections sequential steps to follow
Figure 2.
Design-behaviour site map (Version 1.0) level 1
level 2
level 3
Figure 3.
Sample web page
illustrating key
navigational aids
Figure 4.
Doing it
(level 2 web page)
thumbnail image
potential approaches
title and brief description
Figure 5.
Understanding
the user
(level 2 webpage)
Figure 6.
How others
have done it
(level 2 webpage)
Each case study was linked to an individual Who is it most useful for?
webpage which set out a brief overview of the All of the survey respondents who were
approach taken to identify the impacts resulting beginners or intermediates felt that the website
from use (where possible) and how these was most suited to their respective level of
issues were addressed through applying one expertise. Some considered it to be suitable
or more of the design for behavioural change for all levels of expertise. The expert felt that
approaches described in the doing it section it was most suitable for an intermediate level
(see Figure 7). of expertise. This fits with the authors opinion
that the site would be most likely to support a
About us beginner or intermediate level of familiarity and
About us placed the design-behaviour expertise in this field, rather than an expert who
website within the context of Lilleys PhD would more likely be engaged in research of
research (2007) and charted the progression their own.
of its development. It outlined further areas of
research to be carried out and provided a list of Most useful section
publications. When asked to rate the most useful section,
the majority of survey respondents voted for
Feedback how other have done it. They all liked the
Feedback on the suitability of the tool was wide range of good case study examples
sought using a questionnaire administered to which help to make it real [a, d, f, k] and
a range of potential stakeholders via email. aid understanding [a, d] much better than
The majority of respondents (eight) considered theory alone [i]. The fact that they were visual
themselves to hold an intermediate level of and wide ranging was also recognised and
understanding of the subject, two felt they commended. Feedback indicated that this
were intermediate to expert, one was an expert section provided both education/awareness-
and one was a beginner. Findings from the raising and inspiration.
survey are discussed below. To enable the
authors to use direct quotes, whilst ensuring A few survey respondents preferred the
the anonymity of those who responded, each doing it pages, their general consensus
respondent was assigned a letter (e.g. k). being that the framework provided a clear
layout. However, one survey respondent did
Comments on content not feel that this section was detailed enough
Feedback from the survey respondents widely and another felt that it was too detailed. This
complimented the informative content within contradictory finding suggests that it would be
the site and the useful links and references [e, worth investigating the suitability of this section
k, l] which connect this content to the broader in more detail. Understanding the user was
picture. also recognised as very useful [j].
Figure 7.
How others
have done it:
power aware cord
(level 3 webpage)
Figure 8.
Version 1.1
doing it web page
As with many student design projects, the also indicating that the approach which is
outcomes from the activities reported in being taken is not only relevant and interesting
this paper were not taken through to a user but also highly appropriate to the intended
testing phase and as such it was not possible audience. The design-behaviour resource
to determine whether the resulting designs has continued to evolve and is updated on a
were successful in encouraging behaviour regular basis with new case studies, techniques
modification. However, it is evident that this and resources. It is currently used to support
approach is gaining recognition as a subject masters level project work in combination with
worthy of academic study (Lockton et al., 2008; studio based learning and the intention next
Elias et al., 2008; Tang and Bhamra, 2008; is to integrate the updated resource into the
Design and Behaviour, 2008) and, judging by teaching of second year sustainable design
the marked increase in behaviour changing students at Loughborough University (outlined
products on the market (DIY Kyoto, 2005; in the introduction) to support the design for
Product Creation Ltd, 2007; Nissan Global, sustainability strand of the module as part of a
2008), it is increasingly of great interest to blended learning approach.
manufacturers as well.
Acknowledgements
Conclusions The authors would like thank the Higher
Through this paper the authors have presented Education Academy Engineering Subject
an iterative process of development and Centre for the opportunity, funding and support
refinement which has supported the creation of which enabled design-behaviour to be
a new resource for the teaching of design for developed. We would also like to extend our
behavioural change. Feedback on the resource thanks to all the individuals who trialled, tested
at every stage has indicated a real need for and evaluated the website and those who
this type of mechanism, with latter feedback contributed case studies. n
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Contact details
Dr Debra Lilley (BA, MRes, PhD), Research Associate, Department of Design and Technology,
Loughborough University, UK. Tel: 07748 652879 Email: [email protected]
Dr Vicky Lofthouse (BSc, PhD), Lecturer in Industrial Design, Department of Design and
Technology, Loughborough University, UK.