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    Pick Up Laundry Valet

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    Adi Gunawan Komang
    A hotel valet visits a guest, Mr. Smith, to collect his laundry. The valet confirms that Mr. Smith has 4 items that need washing, and explains the hotel's laundry services and pricing. Mr. Smith requests emergency service with his clothes returned on hangers. The valet later returns with the cleaned laundry, explains the bill amount which includes a surcharge for emergency service, and obtains the guest's signature before leaving.

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    Pick Up Laundry Valet

    Uploaded by

    Adi Gunawan Komang
    5K views3 pages
    A hotel valet visits a guest, Mr. Smith, to collect his laundry. The valet confirms that Mr. Smith has 4 items that need washing, and explains the hotel's laundry services and pricing. Mr. Smith requests emergency service with his clothes returned on hangers. The valet later returns with the cleaned laundry, explains the bill amount which includes a surcharge for emergency service, and obtains the guest's signature before leaving.

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    Percakapan

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    A hotel valet visits a guest, Mr. Smith, to collect his laundry. The valet confirms that Mr. Smith has 4 items that need washing, and explains the hotel's laundry services and pricing. Mr. Smith requests emergency service with his clothes returned on hangers. The valet later returns with the cleaned laundry, explains the bill amount which includes a surcharge for emergency service, and obtains the guest's signature before leaving.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    5K views3 pages

    Pick Up Laundry Valet

    Uploaded by

    Adi Gunawan Komang
    A hotel valet visits a guest, Mr. Smith, to collect his laundry. The valet confirms that Mr. Smith has 4 items that need washing, and explains the hotel's laundry services and pricing. Mr. Smith requests emergency service with his clothes returned on hangers. The valet later returns with the cleaned laundry, explains the bill amount which includes a surcharge for emergency service, and obtains the guest's signature before leaving.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 3

    PICK UP GUEST LAUNDRY

    Valet : (Knock the door 3 times) Good morning, valet service please

    Guest : Coming please

    Valet : Good morning Mr. Smith, Im Natih from valet section. Do you have any

    laundry, Mr. Smith?

    Guest : Yes please take it beside my bed.

    Valet : Certainly Mr. Smith. Could I check your laundry first?

    Guest : Yes please

    Valet : Well Mr. Smith. You have 2 shirts and 2 pair of trousers. The total is 4 pcs. Is that

    correct?

    Guest : Yes correct

    Valet : May I know what is special instruction do you want? In our hotel we have

    washing, dry cleaning and pressing only

    Guest : Washing please

    Valet : May I know what kind of service do you need? We have Regular service, express

    service and emergency service.

    Guest : Could you explain to me about the service?

    Valet : Certainly Mr. Smith. If you want regular service, your laundry will collect before

    10 AM, and will be return after 5 PM in the same day. Collection after 10 AM will

    be return next day after 5 PM. The price is normal price with 21% tax and service.

    If you want express service, the last collection is 12.00 , Your laundry will finish in

    6 hours with 50% additional charge + 21% tax and service. And the emergency
    service is the last collection at 2 pm and your laundry will finish in 3 hours with

    additional charge 100% + 21% tax and service. With one do want Mr. Smith?

    Guest : emergency please..

    Valet : Alright Mr. Smith. what kind of finishing do you want? Folding, on hanger or shirt

    starched?

    Guest : On hanger please

    Valet : Alright Mr. Smith. May I repeat your request?

    Guest : Yes please..

    Valet : Well Mr. Smith. You have 4 pcs of laundry. 2 Pcs shirts and 2 pcs trousers. You

    want washing and emergency service with shirt and trouser on hanger. Is that

    correct?

    Guest : Yes.. correct..

    Valet : Alright Mr. Smith, thank you so much for your laundry. I will proses your laundry

    as soon as possible and will deliver to you approximately at 3 hours later. If you

    need any information, please call us by dial number 3 from your telephone.

    Guest : Alright thank you for your service..

    Valet : With my pleasure Mr. Smith. Have a nice day

    DELIVER GUEST LAUNDRY TO THE ROOM


    Valet : (knock the door 3x) Valet service please

    Guest : Coming please

    Valet : Good afternoon Mr. Smith Im Natih from valet section. I would like to deliver

    your laundry. Would you like to check your laundry Mr. Smith?

    Guest : Yes its good may I know how much I must pay?

    Valet : Well Mr. Smith. I would like to explain to you about your laundry bill. The charge

    for 4 pcs + 21 tax and service is Rp. 36.300. Due to you want emergency service,

    the additional charge for it is 100% from your amount. So, the grand total is Rp.

    72.600.

    Guest : Alright

    Valet : Excuse me Mr. Smith, Could I have you signature over here please?

    Guest : Sure (sign the bill)

    Valet : Thank you so much Mr. Smith. Is there anything else?

    Guest : No thank you

    Valet : Well thank you so much for your trust and interest Mr. Smith. If you need any

    further assistance, dont be hesitate to call us by dial number 3 to laundry service.

    Guest : Thank you for your service.

    Valet : With my pleasure Mr. Smith, have a nice day

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