HP Proliant Dl785 Server Maintenance and Service Guide Generation 5 and Generation 6
HP Proliant Dl785 Server Maintenance and Service Guide Generation 5 and Generation 6
HP Proliant Dl785 Server Maintenance and Service Guide Generation 5 and Generation 6
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a U.S. trademark of
Microsoft Corporation. AMD is a registered trademark of Advanced Micro Devices, Inc.
Audience assumptions This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment
and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack
installations.
Table of Contents
1 Customer self repair.......................................................................................................7
Rparation par le client (CSR)................................................................................................................7
Riparazione da parte del cliente.............................................................................................................8
Customer Self Repair..............................................................................................................................8
Reparaciones del propio cliente..............................................................................................................9
Customer Self Repair............................................................................................................................10
Reparo feito pelo cliente.......................................................................................................................10
Table of Contents 3
Re-entering the server serial number and product ID....................................................................48
System battery.......................................................................................................................................48
I/O backplane assembly........................................................................................................................49
Midplane board.....................................................................................................................................50
4 Diagnostic tools............................................................................................................53
SmartStart software...............................................................................................................................53
SmartStart Scripting Toolkit..................................................................................................................53
HP Instant Support Enterprise Edition.................................................................................................54
Option ROM Configuration for Arrays................................................................................................54
HP ROM-Based Setup Utility...............................................................................................................54
ROMPaq utility.....................................................................................................................................55
System Online ROM flash component utility.......................................................................................55
Integrated Management Log................................................................................................................55
Integrated Lights-Out 2 technology......................................................................................................55
Automatic Server Recovery..................................................................................................................56
HP Systems Insight Manager................................................................................................................56
HP Insight Diagnostics.........................................................................................................................56
USB support..........................................................................................................................................56
Troubleshooting the system using port 85 codes..................................................................................57
Processor-related port 85 codes.......................................................................................................57
Memory-related port 85 codes.........................................................................................................58
Expansion board-related port 85 codes...........................................................................................58
Miscellaneous port 85 codes............................................................................................................59
5 Component identification............................................................................................61
Front panel components.......................................................................................................................61
Front panel LEDs and buttons..............................................................................................................63
System Insight Display LEDs...............................................................................................................64
SAS and SATA hard drive LEDs...........................................................................................................66
SAS and SATA hard drive LED combinations......................................................................................66
Processor memory cell components.....................................................................................................67
Rear panel components.........................................................................................................................68
Rear panel LEDs and buttons...............................................................................................................69
Power supply LED................................................................................................................................70
Internal components.............................................................................................................................70
SPI board components..........................................................................................................................72
System maintenance switch (SW6).......................................................................................................72
System maintenance switch (SW1).......................................................................................................74
Battery pack LEDs.................................................................................................................................74
Fan locations.........................................................................................................................................75
6 Cabling.........................................................................................................................77
Cabling overview..................................................................................................................................77
BBWC cabling.......................................................................................................................................77
SAS and SATA hard drive cabling........................................................................................................78
SAS expander cabling...........................................................................................................................78
High power graphics card cabling........................................................................................................80
7 Specifications................................................................................................................81
Environmental specification.................................................................................................................81
Server specifications..............................................................................................................................81
4 Table of Contents
8 Technical support.........................................................................................................83
Before you contact HP...........................................................................................................................83
HP contact information.........................................................................................................................83
Index.................................................................................................................................87
Table of Contents 5
6
1 Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts:
Mandatory Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
Optional Parts for which customer self repair is optional. These parts are also designed
for customer self repair. If, however, you require that HP replace them for you, there may
or may not be additional charges, depending on the type of warranty service designated for
your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and
a technician will help you over the telephone. HP specifies in the materials shipped with a
replacement CSR part whether a defective part must be returned to HP. In cases where it is
required to return the defective part to HP, you must ship the defective part back to HP within
a defined period of time, normally five (5) business days. The defective part must be returned
with the associated documentation in the provided shipping material. Failure to return the
defective part may result in HP billing you for the replacement. With a customer self repair, HP
will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service
provider. For the North American program, refer to the HP website
(http://www.hp.com/go/selfrepair).
Mechanical components
IMPORTANT: The list of part numbers is current and correct as of the publication of the
document. Part numbers change often. Check the HP Partsurfer website, http://partsurfer.hp.com/,
to ensure you have the latest part numbers associated with this server.
Mechanical components 13
Customer self repair
Item Description Assembly part number Spare part number (Chapter 1 (page 7))
*
Not shown
1
MandatoryParts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
2
OptionalParts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may
not be additional charges, depending on the type of warranty service designated for your product.
3
NoSome HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
1
Mandatory: ObligatoirePices pour lesquelles la rparation par le client est obligatoire. Si
vous demandez HP de remplacer ces pices, les cots de dplacement et main d'uvre du
service vous seront facturs.
2
Optional: FacultatifPices pour lesquelles la rparation par le client est facultative. Ces pices
sont galement conues pour permettre au client d'effectuer lui-mme la rparation. Toutefois,
si vous demandez HP de remplacer ces pices, l'intervention peut ou non vous tre facture,
selon le type de garantie applicable votre produit.
3
No: NonCertaines pices HP ne sont pas conues pour permettre au client d'effectuer lui-mme
la rparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pice
soit effectu par un Mainteneur Agr. Ces pices sont identifies par la mention Non dans le
Catalogue illustr.
1
Mandatory: ObbligatorieParti che devono essere necessariamente riparate dal cliente. Se il
cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera
per il servizio.
2
Optional: OpzionaliParti la cui riparazione da parte del cliente facoltativa. Si tratta comunque
di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad
HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
3
No: Non CSRAlcuni componenti HP non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di
assistenza autorizzato. Tali parti sono identificate da un No nel Catalogo illustrato dei
componenti.
1
Mandatory: ZwingendTeile, die im Rahmen des Customer Self Repair Programms ersetzt
werden mssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und
Arbeitskosten fr diesen Service berechnet.
2
Optional: OptionalTeile, fr die das Customer Self Repair-Verfahren optional ist. Diese Teile
sind auch fr Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von
HP vornehmen lassen mchten, knnen bei diesem Service je nach den fr Ihr Produkt
vorgesehenen Garantiebedingungen zustzliche Kosten anfallen.
Mechanical components 15
System components
1 Power supplies
Boards
11 Processor options
System components 17
Assembly part Customer self repair
Item Description number Spare part number (Chapter 1 (page 7))
12 Memory
Hard drivesx
146 GB 10k dual port SAS hard drive 375863-010 418399-001 Mandatory1
SAS parts
Cablesx
Miscellaneousx
x
Not shown
1
MandatoryParts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
2
OptionalParts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may
not be additional charges, depending on the type of warranty service designated for your product.
3
NoSome HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
1
Mandatory: ObligatoirePices pour lesquelles la rparation par le client est obligatoire. Si
vous demandez HP de remplacer ces pices, les cots de dplacement et main d'uvre du
service vous seront facturs.
System components 19
2
Optional: FacultatifPices pour lesquelles la rparation par le client est facultative. Ces pices
sont galement conues pour permettre au client d'effectuer lui-mme la rparation. Toutefois,
si vous demandez HP de remplacer ces pices, l'intervention peut ou non vous tre facture,
selon le type de garantie applicable votre produit.
3
No: NonCertaines pices HP ne sont pas conues pour permettre au client d'effectuer lui-mme
la rparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pice
soit effectu par un Mainteneur Agr. Ces pices sont identifies par la mention Non dans le
Catalogue illustr.
1
Mandatory: ObbligatorieParti che devono essere necessariamente riparate dal cliente. Se il
cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera
per il servizio.
2
Optional: OpzionaliParti la cui riparazione da parte del cliente facoltativa. Si tratta comunque
di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad
HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
3
No: Non CSRAlcuni componenti HP non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di
assistenza autorizzato. Tali parti sono identificate da un No nel Catalogo illustrato dei
componenti.
1
Mandatory: ZwingendTeile, die im Rahmen des Customer Self Repair Programms ersetzt
werden mssen. Wenn Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und
Arbeitskosten fr diesen Service berechnet.
2
Optional: OptionalTeile, fr die das Customer Self Repair-Verfahren optional ist. Diese Teile
sind auch fr Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von
HP vornehmen lassen mchten, knnen bei diesem Service je nach den fr Ihr Produkt
vorgesehenen Garantiebedingungen zustzliche Kosten anfallen.
3
No: KeinEinige Teile sind nicht fr Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im
illustrierten Teilekatalog sind diese Teile mit No bzw. Nein gekennzeichnet.
1
Mandatory: Obligatoriocomponentes para los que la reparacin por parte del usuario es
obligatoria. Si solicita a HP que realice la sustitucin de estos componentes, tendr que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
2
Optional: Opcional componentes para los que la reparacin por parte del usuario es opcional.
Estos componentes tambin estn diseados para que puedan ser reparados por el usuario. Sin
embargo, si precisa que HP realice su sustitucin, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garanta correspondiente al producto.
3
No: NoAlgunos componentes no estn diseados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garanta, HP pone como condicin que un proveedor
de servicios autorizado realice la sustitucin de estos componentes. Dichos componentes se
identifican con la palabra No en el catlogo ilustrado de componentes.
1
Mandatory: VerplichtOnderdelen waarvoor Customer Self Repair verplicht is. Als u HP
verzoekt deze onderdelen te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2
Optional: OptioneelOnderdelen waarvoor reparatie door de klant optioneel is. Ook deze
onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen
voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
3
No: NeeSommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de gellustreerde onderdelencatalogus aangemerkt met
"Nee".
System components 21
22
3 Removal and replacement procedures
In this section
Required tools (page 23)
Safety considerations (page 23)
Preparation procedures (page 24)
Media module (SID assembly) (page 28)
Front Bezel (page 29)
Mezzanine filler (page 29)
Mezzanine filler bezel (page 29)
Mezzanine board (page 29)
Processor memory cell (page 29)
Processor memory cell bezel (page 30)
Processor memory cell airflow baffle (page 30)
Processors (page 30)
DIMMs (page 36)
SAS hard drive blank (page 37)
SAS hard drives (page 37)
DVD, CD drive or blank (page 38)
Power supply blank (page 38)
Power supply (page 38)
Hot-plug fans (page 39)
Expansion slot covers (page 41)
Expansion boards (page 42)
SAS backplane (page 44)
Battery-backed write cache procedures (page 44)
Power supply backplane (page 47)
SPI (core I/O) board (page 48)
System battery (page 48)
I/O backplane assembly (page 49)
Midplane board (page 50)
Required tools
You need the following items for some removal and replacement procedures:
Torx T-15 screwdriver (provided with the server, see Rear panel components (page 68))
Phillips screwdriver
Flathead screwdriver
Diagnostics Utility
Safety considerations
Before performing service procedures, review the following safety information.
Required tools 23
To prevent electrostatic damage:
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free
workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or
more of the following procedures:
Power down the server (page 25)
If you must remove a server from a rack or remove a non-hot-plug component from a server,
first power down the server.
Extending the server from the rack (page 25)
If you are performing service procedures in an HP, Compaq branded, telco, or third-party
rack, you can use the locking feature of the rack rails to support the server and gain access
to internal components.
For more information about telco rack solutions, refer to the RackSolutions.com website
(http://www.racksolutions.com/hp).
Removing the server from the rack (page 26)
If the rack environment, cabling configuration, or server location in the rack creates awkward
conditions, remove the server from the rack.
Removing the access panel (page 27)
If you are servicing internal components, remove the access panel.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
To power down the server:
1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode. When the server
enters standby power mode, the system power LED changes to amber.
3. Disconnect the power cords.
The system is now without power.
WARNING! To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until ac power is removed.
WARNING! To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
To extend the server from the rack:
1. Pull down the quick-release levers on each side of the server to release the server from the
rack.
2. Extend the server on the rack rails until the server rail-release latches engage.
Preparation procedures 25
NOTE: The release latches will lock into place when the rails are fully extended.
WARNING! To reduce the risk of personal injury, be careful when pressing the server
rail-release latches and sliding the server into the rack. The sliding rails could pinch your
fingers.
3. After performing the installation or maintenance procedure, slide the server into the rack
by pressing the server rail-release latches.
WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the access panel:
1. Extend the server from the rack (Extending the server from the rack (page 25)).
2. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the
rear panel, see Rear panel components (page 68).
Preparation procedures 27
4. After installing hardware options, replace the access panel. Be sure that the panel is securely
locked into place before powering up the server.
Front Bezel
To remove the front bezel:
1. Power down the server (Power down the server (page 25)).
2. Extend or remove the server from the rack (Extending the server from the rack (page 25)
or Removing the server from the rack (page 26)).
3. Remove processor memory cell 1 (Processor memory cell (page 29)).
4. Remove the serial number tag.
5. Remove the eight screws (four on each side) that secure the bezel to the server.
6. Hold the top two corners of the bezel and pull the bezel away from the server until the two
soft release tabs under the hard drive cage release.
7. Hold open the release latches at the bottom corners of the bezel.
8. Slide the bezel to the right to release it from the tabs on the bottom corners of the chassis
and pull it away from the server.
Reverse the procedure to replace the front bezel.
Mezzanine filler
To remove the mezzanine filler:
1. Power down the server (Power down the server (page 25)).
2. Press the release button.
3. Open the lever.
4. Grasp the lever and slide the mezzanine filler from the enclosure. Place a hand under the
component to support it as you remove it from the enclosure.
To replace the mezzanine filler reverse the procedure.
IMPORTANT: If replacing the mezzanine filler with a new mezzanine filler, the mezzanine
board must be moved to the new mezzanine filler (see Mezzanine board (page 29)).
Mezzanine board
To remove the mezzanine board:
1. Power down the server (Power down the server (page 25)).
2. Remove the mezzanine filler (Mezzanine filler (page 29)).
3. Use a T-15 Torx screwdriver to remove the six screws holding the mezzanine board to the
mezzanine filler.
To replace the mezzanine board reverse the procedure.
Front Bezel 29
1. Power down the server (Power down the server (page 25)).
2. Press the release button.
3. Open the lever.
4. Grasp the lever and slide the processor memory cell from the enclosure. Place a hand under
the component to support it as you remove it from the enclosure.
CAUTION: Always place the processor memory cell on a flat, level, antistatic surface when
working with the component.
To replace the processor memory cell reverse the procedure.
Processors
The server supports a four- or eight-processor configuration.
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge (Preventing electrostatic discharge (page 23)).
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
CAUTION: All supported AMD Opteron quad-core processors 3.1 GHz or greater and all
supported AMD Opteron six-core processors require the system maintenance switch, located on
the I/O backplane, (SW1) position 5 to be in the On position.
HP recommends updating to the latest version of firmware. Earlier firmware versions might not
validate the required switch setting for these processors.
NOTE: Six-core AMD Opteron Processors might show a 1 MB reduction in available L3 cache
when performance enhancing HT Assist is enabled because HT Assist requires 1MB of L3 cache
per CPU to operate.
To replace a processor:
1. Power down the server (Power down the server (page 25)).
2. Remove the processor memory cell (Processor memory cell (page 29)).
3. Remove the processor memory cell airflow baffle (Processor memory cell airflow baffle
(page 30)).
WARNING! To reduce the risk of personal injury from hot surfaces, allow the heatsink to
cool before touching it.
Processors 31
5. Remove the heatsink.
6. Open the processor retaining latch and the processor socket retaining bracket.
IMPORTANT: Be sure the replacement processor remains inside the processor installation
tool.
9. Align the processor installation tool with the socket and install the spare processor.
CAUTION: The processor is designed to fit one way into the socket. Use the alignment
guides on the processor and socket to properly align the processor with the socket.
10. Press down firmly until the processor installation tool clicks and separates from the processor,
then remove the processor installation tool.
Processors 33
11. Close the processor retaining latch and the processor socket retaining bracket.
Processors 35
17. Install the processor memory cell into the server.
18. Power up the server.
DIMMs
Each processor memory cell can hold two to eight DIMMs, At least one pair of DIMMs must be
installed in slots 1A and 2A on each processor memory cell to operate the server. The following
DDR2 667-MHz DIMM sizes are supported:
1 GB
2 GB
4 GB
8 GB
Observe the following DIMM installation guidelines to add additional memory to the server:
DIMMs must be installed in pairs.
DIMM installed on the same memory bank (DIMM pairs) must have the same part number.
DIMMs installed in different memory banks can be of different sizes.
A minimum of two DIMMs must be installed per processor memory cell.
DIMM pairs must be installed evenly across processor memory cells.
DIMMs must be installed in decreasing capacity with the largest DIMMs installed in the
banks furthest away from each processor.
NOTE: If all four banks on a memory node are populated, the maximum memory clock
speed is 533 MHz. If two or fewer banks on a memory node are populated, the maximum
memory clock speed is 677 MHz.
CAUTION: DIMM fillers are required to cover pairs of empty DIMM slots.
To remove a DIMM:
1. Power down the server (Power down the server (page 25)).
2. Remove the processor memory cell (Processor memory cell (page 29)).
3. Remove the processor memory cell airflow baffle (Processor memory cell airflow baffle
(page 30)).
4. Open the DIMM slot latches.
5. Remove the DIMM.
To replace the component, reverse the removal procedure.
Power supply
The server supports three or six hot-plug power supplies. Six are required to provide 3+3
redundant power to the system in the event of a failure in a primary power supply. You can
install or replace a redundant hot-plug power supply without powering down the server.
WARNING! To reduce the risk of electric shock, do not disassemble the power supply or attempt
to repair it. Replace it only with the specified replacement part.
CAUTION: If only three power supply are installed, do not remove a power supply unless the
server has been powered down. Removing a primary operational power supply causes an
immediate power loss to the server.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
IMPORTANT: For maximum server availability, be sure that the primary and redundant power
supplies are powered by separate ac power sources.
See Power supply LED (page 70) for information on the current status of the power supply.
To remove a power supply:
1. Disconnect the power cord from the power supply.
2. Press the thumb lever.
Hot-plug fans
The server supports redundant hot-plug fans, each with two individual fans rotors, in a 5+1
configuration to provide proper airflow to the server. The airflow strategy contains two thermal
zones with three fan units in the bottom zone (accessed from the server rear), and three fan units
in the upper zone (accessed internally). See Fan locations (page 75).
Hot-plug fans 39
2. Pull on the fan tray release bar, pull the fan housing unit straight out from the rear of the
chassis until it stops, and tilt the tray down to expose the fan housing unit.
3. Insert your thumb and forefinger into the openings on the top of the fan and squeeze until
the fan releases from the socket.
IMPORTANT: Remove and replace only one fan at a time. If the system detects two fan
failures, the server shuts down to avoid thermal damage.
CAUTION: To prevent server components from overheating, replace a fan within 20 seconds.
Failure to observe this caution results in the server automatically shutting down to prevent
an overtemperature condition.
NOTE: The fan unit is keyed to fit into the fan housing in the correct orientation only.
6. Push the fan housing unit toward the front of the chassis until it clicks into place.
7. Check the Systems Insight Display LED that corresponds to the replaced fan unit.
NOTE: It can take up to ten seconds after installation for the Systems Insight Display fan
LED to turn off.
If the front panel internal system health LED is not green after you install hot-plug fans,
reseat the hot-plug fan or refer to the troubleshooting section.
IMPORTANT: Remove and replace only one fan at a time. If the system detects two fan
failures, the server shuts down to avoid thermal damage.
CAUTION: To prevent server components from overheating, replace a fan within 20 seconds.
Failure to observe this caution results in the server automatically shutting down to prevent
an overtemperature condition.
NOTE: The fan unit is keyed to fit into the fan housing in the correct orientation only.
7. Check the Systems Insight Display LED that corresponds to the replaced fan unit.
NOTE: It can take up to ten seconds after installation for the Systems Insight Display fan
LED to turn off.
If the front panel internal system health LED is not green after you install hot-plug fans,
reseat the hot-plug fan or refer to the troubleshooting section.
8. Replace the access panel.
9. Slide the server into the rack.
Expansion boards
Item Description
Item Description
Item Description
1 Blank slot
3 Blank slot
IMPORTANT: Install high powered graphics cards in PCIe 16x slots for optimum performance.
The server can power a maximum of four auxiliary high powered graphics card power
connections.
To remove a non-hot-plug expansion board:
1. Power down the server (Power down the server (page 25)).
Expansion boards 43
2. Extend or remove the server from the rack (Extending the server from the rack (page 25)
or Removing the server from the rack (page 26)).
3. Remove the access panel (Removing the access panel (page 27)).
4. Disconnect any internal or external cables attached to the expansion board.
5. Push and hold the spring loaded latch to the side of the server, and lift up on the hinge.
SAS backplane
To remove the SAS backplane:
1. Power down the server (Power down the server (page 25)).
2. Remove all the hard drives (SAS hard drives (page 37)).
3. Extend or remove the server from the rack (Extending the server from the rack (page 25)
or Removing the server from the rack (page 26)).
4. Remove the access panel (Removing the access panel (page 27)).
5. Disconnect all cables from the SAS backplane.
6. Slide the retaining bracket to the front of the server.
7. Lift the backplane, slide the board over the anchoring pins, and, tilting the board, lift it out
of the server.
To replace the component, reverse the removal procedure.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds,
do not remove the cable from the cache module. The cache module is backing up data, and data
is lost if the cable is detached.
1. Power down the server (Power down the server (page 25)).
2. Extend the server from the rack (Extending the server from the rack (page 25)).
3. Remove the access panel (Removing the access panel (page 27)).
4. If the existing cache is connected to a battery, observe the BBWC Status LED (Battery pack
LEDs (page 74)).
If the LED is blinking every two seconds, data is still trapped in the cache. Restore
system power and repeat the previous steps.
If the LED is not lit, disconnect the battery cable from the cache.
CAUTION: Detaching the cable that connects the battery pack to the cache module while
it is being used to recover data from the server or transfer data to another server causes any
unsaved data in the cache module to be lost.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power
is restored to the system, an initialization process writes the preserved data to the hard drives.
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge (Preventing electrostatic discharge (page 23)).
1. Perform one of the following tasks:
Set up a recovery server station using an identical server model. Do not install any
internal drives or BBWC in this server. (This is the preferred option.)
Find a server that has enough empty drive bays to accommodate all the drives from
the failed server and that meets all the other requirements for drive and array migration.
2. Power down the failed server. If any data is trapped in the cache module, an amber LED on
the module blinks every 15 seconds.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
3. Transfer the hard drives from the failed server to the recovery server station.
4. Remove the BBWC module (Removing the cache module (page 45)) and battery pack
(Removing the BBWC battery pack (page 45)) from the failed server.
5. Perform one of the following tasks:
Install the BBWC into an empty BBWC DIMM socket on the system board of the recovery
server.
Install the BBWC into an empty BBWC DIMM socket on any Smart Array Controller
in the recovery server.
6. Power up the recovery server. A 1759 POST message displays, stating that valid data was
flushed from the cache. This data is now stored on the drives in the recovery server. You
can now transfer the drives (and controller, if one was used) to another server.
CAUTION: Only authorized technicians trained by HP should attempt to remove the SPI board.
If you believe the SPI board requires replacement, contact HP Technical Support before
proceeding.
The procedures for removing and replacing the SPI board are the same as other expansion boards.
See Expansion boards (page 42).
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server serial
number through RBSU (Re-entering the server serial number and product ID (page 48)).
System battery
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge (Preventing electrostatic discharge (page 23)).
If the server no longer automatically displays the correct date and time, you might need to replace
the battery that provides power to the real-time clock. Under normal use, battery life is five to
ten years.
Midplane board
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge (Preventing electrostatic discharge (page 23)).
TIP: HP recommends troubleshooting the system using port 85 codes before replacing the
midplane board. See Troubleshooting the system using port 85 codes (page 57) for a list of
codes and troubleshooting procedures.
To remove the midplane board:
1. Power down the server (Power down the server (page 25)).
2. Remove the server from the rack (Removing the server from the rack (page 26)).
3. Remove the access panel (Removing the access panel (page 27)).
4. Remove all processor memory cells (Processor memory cell (page 29)).
5. Remove the cell filler (Mezzanine filler (page 29)).
6. Remove the I/O backplane assembly (I/O backplane assembly (page 49)).
7. Disconnect the cables from the midplane board.
8. Use a T-15 Torx screwdriver to remove the three screws securing the midplane board to the
chassis.
9. Slide the midplane board to the right, over the anchoring pins.
10. Tilt the board to avoid contact between the lower connectors and the chassis, and pull the
board out through the front of the server.
Midplane board 51
52
4 Diagnostic tools
In this section
SmartStart software (page 53)
SmartStart Scripting Toolkit (page 53)
HP Instant Support Enterprise Edition (page 54)
Option ROM Configuration for Arrays (page 54)
HP ROM-Based Setup Utility (page 54)
ROMPaq utility (page 55)
System Online ROM flash component utility (page 55)
Integrated Management Log (page 55)
Integrated Lights-Out 2 technology (page 55)
Automatic Server Recovery (page 56)
HP Systems Insight Manager (page 56)
HP Insight Diagnostics (page 56)
USB support (page 56)
Troubleshooting the system using port 85 codes (page 57)
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and
consistent way to deploy server configuration. SmartStart has been tested on many ProLiant
server products, resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
Preparing the system for installing "off-the-shelf" versions of leading operating system
software
Installing optimized server drivers, management agents, and utilities automatically with
every assisted installation
Testing server hardware using the Insight Diagnostics Utility (HP Insight Diagnostics
(page 56))
Installing software drivers directly from the CD. With systems that have internet connection,
the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
Enabling access to the Array Configuration Utility, Array Diagnostic Utility, and Erase
Utility
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information
about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
(http://h18013.www1.hp.com/products/servers/management/smartstart/
index.html).
SmartStart software 53
server configuration process. This automated server configuration process cuts time from each
server deployed, making it possible to scale server deployments to high volumes in a rapid
manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
(http://www.hp.com/servers/sstoolkit).
54 Diagnostic tools
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100
firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq
USB Key into an available USB port and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
ROM revisions.
For more information about the ROMPaq utility, refer to the HP website (http://www.hp.com/
go/support).
IMPORTANT: This utility supports operating systems that may not be supported by the
server. For operating systems supported by the server, refer to the HP website
(http://www.hp.com/support).
Integrates with other software maintenance, deployment, and operating system tools
Automatically checks for hardware, firmware, and operating system dependencies, and
installs only the correct ROM upgrades required by each target server
To download the tool and for more information, refer to the HP website
(http://www.hp.com/support).
ROMPaq utility 55
access to any authorized network client, sends alerts, and provides other server management
functions.
Using iLO 2, you can:
Remotely power up, power down, or reboot the host server.
Send alerts from iLO 2 regardless of the state of the host server.
Access advanced troubleshooting features through the iLO 2 interface.
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation
CD or on the HP website (http://www.hp.com/servers/lights-out).
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SCSI hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
Pack or the HP SIM website (http://www.hp.com/go/hpsim).
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators
who verify server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing
while the OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system
configuration and other related data needed for effective server management. Available in
Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided
by the operating system through the appropriate USB device drivers. HP provides support for
USB devices before the operating system loads through legacy USB support, which is enabled
56 Diagnostic tools
by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the
version of the hardware.
Legacy USB support provides USB functionality in environments where USB support is normally
not available. Specifically, HP provides legacy USB functionality for:
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html).
All other codes, including 00h, 01h, and 5xh Port 85 codes in this range cover several areas. See
Miscellaneous port 85 codes (page 59) for more
information.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot processor-related error codes:
1. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
Expansion boards (page 42)
Processors (page 30)
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server
serial number through RBSU, see Re-entering the server serial number and product ID
(page 48).
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot memory-related error codes:
1. Check the memory LEDs (see System Insight Display LEDs (page 64)) for any identified
errors or failed DIMMs, and take corrective action.
2. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
Expansion boards (page 42)
Processors (page 30)
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server
serial number through RBSU, see Re-entering the server serial number and product ID
(page 48).
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot expansion board-related error codes:
1. Reseat all expansion boards.
58 Diagnostic tools
2. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
Expansion boards (page 42)
Processors (page 30)
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server
serial number through RBSU, see Re-entering the server serial number and product ID
(page 48).
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step
1. Bring the server to base configuration by removing all components that are not required by
the server to complete POST. This process can include removing all:
Expansion boards (page 42)
Processors (page 30)
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server serial
number through RBSU, see Re-entering the server serial number and product ID (page 48).
Item Description
1 USB connector
2 USB connector
3 Video connector
4 SID
5 DVD drive
62 Component identification
Front panel LEDs and buttons
64 Component identification
system attributes. The System Insight Display LEDs identify components experiencing an error,
event, or failure.
CAUTION: Do not block airflow by pushing the SID flush against the server while it is in the
down position.
IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs, leave
the server powered on. The Systems Insight Display LEDs are cleared when the server is powered
off.
NOTE: The system management driver must be installed for the internal system health LED
to provide pre-failure and warranty conditions.
LED Component
FAN X Fan
PS X Power supply
SPI ILK SPI board not fully seated into the I/O backplane
MP INTERLOCK I/O backplane not fully seated into the midplane board
CPU INTERLOCK Processor memory board cell 8 (boot CPU) not fully seated into the midplane
board
On, off, or Alternating amber The drive has failed, or a predictive failure alert has been received for this
flashing and blue drive; it also has been selected by a management application.
On, off, or Solid blue The drive is operating normally and has been selected by a management
flashing application.
On Flashing amber A predictive failure alert has been received for this drive. Replace the drive
(1Hz) as soon as possible.
66 Component identification
Online/activity LED Fault/UID LED
(green) (amber/blue) Interpretation
Flashing Flashing amber The drive is active, but a predictive failure alert has been received for this
irregularly (1Hz) drive. Replace the drive as soon as possible.
Off Solid amber A critical fault condition has been identified for this drive and the controller
has placed it offline. Replace the drive as soon as possible.
Off Flashing amber A predictive failure alert has been received for this drive. Replace the drive
(1Hz) as soon as possible.
Off Off The drive is: offline, a spare, or not configured as part of an array.
Item Description
1 DIMM slot 1A
2 DIMM slot 2A
3 DIMM slot 3B
4 DIMM slot 4B
5 DIMM slot 5C
6 DIMM slot 6C
7 DIMM slot 7D
8 DIMM slot 8D
9 Processor socket
Item Description
1 NIC connector 1
2 Keyboard connector
3 USB connector
4 Video connector
5 Serial connector
6 iLO 2 connector
7 Mouse connector
8 NIC connector 2
9 Power supply 1
10 Power supply 2
11 Power supply 3
17 Fan 4
68 Component identification
Item Description
18 Fan 5
19 Fan 6
Off Deactivated
Color Status
Off No ac power
Internal components
Item Description
1 Media module
2 Fan 3
3 Fan 2
70 Component identification
Item Description
4 Fan 1
7 SPI Board
23 SAS backplane
Item Description
1 Blank slot
Internal components 71
Combo PCIe/HTx I/O backplane
Item Description
3 Blank slot
Item Description
3 System battery
72 Component identification
Position Description Switch Function
3 Reserved Reserved
4 Reserved Reserved
On Password is disabled
7 POST LED switch 1 See Table 5-1 (page 73) for details.
Off On Port 84
On Off iLO
1 BBWC status Green To interpret the illumination patters of this LED, see Table 5-2 (page 74)
2 Battery health Amber To interpret the illumination patters of this LED, see Table 5-2 (page 74)
3 Auxiliary Green This LED glows solid when 3.3 V auxiliary voltage is detected. The auxiliary
power voltage preserves BBWC data and is available any time that the system
power cords are connected to a power supply.
4 System power Green This LED glows solid when the system is powered up and 12 V system
power is available. This power supply maintains the battery charge and
provides supplementary power to the cache microcontroller.
Flashing (1/2 Hz) The system is powered down, and the cache contains data that has not yet
been written to the drives. Restore system power as soon as possible to
prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary power is
available, as indicated by LED 2. In the absence of auxiliary power, battery
None power alone preserves the data. A fullycharged battery can normally preserve
data for at least two days.
The battery lifetime also depends on the cache module size. For further
information, refer to the controller QuickSpecs on the HP website
(http://www.hp.com).
Double flash, then The cache microcontroller is waiting for the host controller to communicate.
None
pause
74 Component identification
Table 5-2 Battery health and BBWC status LED patterns (continued)
LED 3 pattern LED 4 pattern Interpretation
Flashing (1 Hz) The battery pack is below the minimum charge level and is being charged.
Features that require a battery (such as write cache, capacity expansion,
None stripe size migration, and RAID migration) are temporarily unavailable until
charging is complete. The recharge process takes between 15 minutes and
two hours, depending on the initial capacity of the battery.
Solid The battery pack is fully charged, and posted write data is stored in the
None
cache.
Off The battery pack is fully charged, and there is no posted write data in the
None
cache.
Flashing (1 Hz) Flashing (1 Hz) An alternating green and amber flash pattern indicates that the cache
microcontroller is executing from within its boot loader and receiving new
flash code from the host controller.
Solid There is a short circuit across the battery terminals or within the battery
None pack. BBWC features are disabled until the battery pack is replaced. The life
expectancy of a battery pack is typically more than three years.
Flashing (1 Hz) There is an open circuit across the battery terminals or within the battery
None pack. BBWC features are disabled until the battery pack is replaced. The life
expectancy of a battery pack is typically more than three years.
Fan locations
Fan locations 75
Item Description
1 Fan 1
2 Fan 2
3 Fan 3
4 Fan 4
5 Fan 5
6 Fan 6
76 Component identification
6 Cabling
In this section
Cabling overview (page 77)
BBWC cabling (page 77)
SAS and SATA hard drive cabling (page 78)
SAS expander cabling (page 78)
High power graphics card cabling (page 80)
Cabling overview
This section provides guidelines that help you make informed decisions about cabling the server
and hardware options to optimize performance.
For information on cabling peripheral components, refer to the white paper on high-density
deployment at the HP website (http://www.hp.com/products/servers/platforms).
BBWC cabling
Cabling overview 77
SAS and SATA hard drive cabling
CAUTION: When routing cables, always be sure that the cables are not in a position where they
can be pinched or crimped.
78 Cabling
6. Install together the Smart Array Controller into slot 1 and the SAS expander into slot 2
(Expansion boards (page 42)).
7. Route and connect the cables from the SAS expander to the SAS backplanes.
IMPORTANT: Install high powered graphics cards in PCIe 16x slots for optimum performance.
The server can power a maximum of four auxiliary high powered graphics card power
connections.
80 Cabling
7 Specifications
In this section
Environmental specification (page 81)
Server specifications (page 81)
Environmental specification
Specification Value
Temperature range
Altitude
Operating 3050 m (10,000 ft). This value may be limited by the type
and number of options installed. Maximum allowable
altitude change rate is 457 m/min (1500 ft/min).
Server specifications
Specification Value
Dimension
Environmental specification 81
Specification Value
Power supply output 800 W per P.S.U. at 3 P.S.U. active 1200 W per P.S.U. at 3 P.S.U. active
Acoustic Noise4
LpAm 58 dBa
LpAm 58 dBa
1 all hard drives, power supplies, and processors installed
2 one hard drive, three power supplies, and four processor cells installed
3
IMPORTANT: To ensure the ProLiant DL785 G5 Server has sufficient power during normal operation, a server
configured with HP supported high powered graphics cards rated at 225 W or more require high line (200 - 240 V)
ac server configuration. As a precaution, if these cards are installed on a low line (100 - 127 V) ac configured server
the server will halt at Power-On Self-Test with a "Power Supply Solution not Sufficient" message and only boot to
RBSU.
At POST, the ProLiant DL785 G5 server automatically detects whether the power supplies are connected to high-line
power or low-line power. If the server is configured with high powered graphics cards, the system will halt if it
detects that the server is plugged into low-line power. This occurs by design because system configured high power
graphics cards, with a large amount of memory, hard drives, or other options might require more power than can
be provided by low-line power. POST halts this low-line configuration as a precaution against the server having
insufficient power during operation.
If a you wish to operate a server with high power graphics cards when utilizing low-line power, the power supply
solution should be verified as sufficient using the ProLiant DL785 G5 power calculator at http://
h30099.www3.hp.com/configurator/calc/Power%20Calculator%20Catalog.xls. If the power solution
is not deemed sufficient, the server may not have sufficient power to operate normally. If the solution is deemed
sufficient, a ROM-Based Setup Utility option, outlined below, can be used to allow the system to operate in this
configuration.
If the ProLiant DL785 G5 power calculator has determined that the server can be reliably powered at low-line power
with high power graphics cards installed, perform the following steps to override the Power Supply Requirements
setting in ROM-Based Setup Utility (RBSU):
1. Power down the server and remove the high power graphics cards.
2. Power the server back on and press F9 during POST to access RBSU.
3. Select Advanced Options.
4. Scroll down to Power Supply Requirements Override and choose to enable it.
5. Power down the server and reinstall the graphics cards previously removed.
4 Listed are the declared A-Weighted sound power levels (LWAd) and declared average bystander position A-Weighted
sound pressure levels (LpAm) when the product is operating in a 23C ambient environment. Noise emissions were
measured in accordance with ISO 7779 (ECMA 74) and declared in accordance with ISO 9296 (ECMA 109).
82 Specifications
8 Technical support
In this section
Before you contact HP (page 83)
HP contact information (page 83)
HP contact information
For the name of the nearest HP authorized reseller:
In the United States, see the HP US service locator webpage
(http://www.hp.com/service_locator).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by
phone:
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
85
TMRA recommended ambient operating temperature
UID unit identification
UPS uninterruptible power system
USB universal serial bus
VCA Version Control Agent
87
R
rack
extending server from, 25
removing server from, 26
RBSU (HP ROM-Based Setup Utility), 54
removal and replacement procedures, 23
required tools, 23
ROM
updating, 55
ROMPaq Utility, 55
S
safety considerations, 23
SAS
backplane, 44
hard drives, 37
serial number, 48
SID (see System Insight Display)
SmartStart Scripting Toolkit, 53
SmartStart software, 53
specifications
environmental, 81
server, 81
SPI board, 72
system battery, 48
System Insight Display, 64
system maintenance switch
SW1, 74
SW6, 72
Systems Insight Manager (see HP Systems Insight
Manager)
T
technical support, 83
U
USB
support, 56
88 Index
89
*AH233-9002A_ed7*
Printed in the US