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    Ashleymendezresume

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    The document is a resume for Ashley Mendez, who has experience in IT customer support, technical support, and freelance makeup artistry. Her skills include attention to detail, leadership, communication, organization, and time management. She held positions at Apple providing technical support, at Sears in technical support and team management, as a freelance makeup artist, and at Dish Network in technical support. She has a Bachelor's degree in Business Administration and is seeking a position in Human Resources.

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    Ashleymendezresume

    Uploaded by

    api-352480155
    43 views3 pages
    The document is a resume for Ashley Mendez, who has experience in IT customer support, technical support, and freelance makeup artistry. Her skills include attention to detail, leadership, communication, organization, and time management. She held positions at Apple providing technical support, at Sears in technical support and team management, as a freelance makeup artist, and at Dish Network in technical support. She has a Bachelor's degree in Business Administration and is seeking a position in Human Resources.

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    ashleymendezresume

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    The document is a resume for Ashley Mendez, who has experience in IT customer support, technical support, and freelance makeup artistry. Her skills include attention to detail, leadership, communication, organization, and time management. She held positions at Apple providing technical support, at Sears in technical support and team management, as a freelance makeup artist, and at Dish Network in technical support. She has a Bachelor's degree in Business Administration and is seeking a position in Human Resources.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    43 views3 pages

    Ashleymendezresume

    Uploaded by

    api-352480155
    The document is a resume for Ashley Mendez, who has experience in IT customer support, technical support, and freelance makeup artistry. Her skills include attention to detail, leadership, communication, organization, and time management. She held positions at Apple providing technical support, at Sears in technical support and team management, as a freelance makeup artist, and at Dish Network in technical support. She has a Bachelor's degree in Business Administration and is seeking a position in Human Resources.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    ASHLEY MENDEZ

    2843 Angelina Dr Round Rock, TX 78665| [email protected] | 512-228-8545


    Website: http://ashleycmendez.weebly.com

    OBJECTIVE An experienced IT professional mentor and team leader with strong


    interpersonal skills and measurable organizational leadership experience. I
    plan to obtain a position in Human Resources that will allow me to add value
    to the organization and myself.

    SKILLS & ATTENTION TO DETAIL INTERPERSONAL ORGANIZED


    ABILITIES
    EFFECTIVE
    PROJECT
    LEADERSHIP COMMUNICATION/
    MANAGEMENT
    WRITING
    TIME MANAGEMENT TEAM BUILDING DELEGATION
    RELATIONSHIP
    ONBOARDING RESULTS DRIVEN
    BUILDING
    CONFLICT
    RESOURCEFUL CONCISION
    RESOLUTION

    EXPERIENCE MAC + CHAT MENTOR/ADVISOR APPLE INC.


    APRIL 2014 PRESENT
    Provided worldwide technical support for a wide array of products for
    clients through phone and chat mediums
    Keen attention to detail and excellent written/oral communication with
    the ability to tailor my message to my audience
    Displayed team leadership and project management through
    supporting supervisors in fostering ongoing collaboration, employee
    training and development, employee enrichment engagement
    events, and resource building
    Helped launch an individualized Peer to Peer mentoring program
    where skilled advisors could practice their coaching skills and prepare
    for management while evaluating struggling advisors and helping
    them improve areas of weakness and foster growth
    Consistently achieved 90%+ in monthly metrics including Customer
    Satisfaction, Issue resolution, and Average Handle Time
    Successfully completed a 3 month rotation where I on-boarded new
    advisors, partnered with different levels of management and instructors
    to help mentor, evaluate, and prepare advisors for their new role
    Advocated the Apple brand and culture .

    TEAM MANAGER IN TRAINING/TECHNICAL SUPPORT SEARS HOLDINGS


    CORPORATION
    SEPTEMBER 2013 APRIL 2014
    Provided client product support for various home appliances
    Keen attention to detail and excellent written/oral communication with
    the ability to tailor my message to my audience
    Displayed team leadership and project management through
    supporting supervisors in fostering ongoing collaboration, employee
    training and development, employee engagement events, and team
    resource building
    Coached advisors department-wide with measurable success
    including Q.A
    calls, department floor support, evaluating performance using the
    SMART method, and individualized mentoring sessions for struggling
    KPI's
    I presented new product training, was a subject matter expert in
    training presentations, and attended regular meetings with operations
    management to collaborate and develop new business models
    Pre-employment screening and advocating the Sears experience to
    create excitement for the position
    Consistently achieved 100% in monthly metrics including Quality,
    Customer Satisfaction, Issue resolution, Average Handle Time, and sales
    conversion rates for home improvement leads.

    FREE LANCE MAKE-UP ARTIST SELF EMPLOYED


    MARCH 2010 APRIL 2013
    I provided high quality make up services for high fashion, wedding, and
    publication photography pieces
    Keen attention to detail and excellent written/oral communication with
    the ability to tailor my message to my audience
    I built relationships with key business photography partners to ensure
    our clients had a start to finish experience which played a key
    advantage in client satisfaction
    I planned and coordinated multiple projects at the same time with
    ease
    Leveraged my social media accounts to gain work and new clientele
    Consulted with clients which involved discussing compensation and
    comparable worth ensuring client trust always remained intact
    Effectively managed my own brand and website utilizing my graphic
    design experience and keen attention to detail.

    TECHNICAL SUPPORT ECHOSTAR CORPORATION


    JUNE 2009 JANUARY 2010
    I provided technical troubleshooting for client services
    I created relationships with clients to ensure complete satisfaction with
    over all service
    I helped increase my teams performance by actively participating in
    team building and employee engagement
    Within 2 months I was promoted to the Welcome Team which was the
    team who provided specialized support and a white glove experience
    for new client accounts.

    Built relationships with customers and encouraged future business

    PAGE 2
    EDUCATION BACHELOR OF BUSINESS ADMINISTRATION, GENERAL MANAGEMENT
    SAM HOUSTON STATE UNIVERSITY
    JUNE 2014 DECEMBER 2017

    HIGH SCHOOL DIPLOMA CROCKETT HIGH SCHOOL


    AUGUST 2004 JUNE 2008

    PAGE 3

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