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    Monika CV

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    ANKIT SINGH
    Monika Jaiswal is seeking a challenging position that allows career growth. She has over 2 years of experience as a Citizen Service Executive at Tata Group Enterprise, where she helped citizens with passport applications. Her responsibilities included customer service, document processing, teamwork, and training. She holds an MBA and BCom and is proficient in Microsoft Office, Tally, English, and Hindi. She aims to make a positive impact on an organization through hard work and responsibility.

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    Monika CV

    Uploaded by

    ANKIT SINGH
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    Monika Jaiswal is seeking a challenging position that allows career growth. She has over 2 years of experience as a Citizen Service Executive at Tata Group Enterprise, where she helped citizens with passport applications. Her responsibilities included customer service, document processing, teamwork, and training. She holds an MBA and BCom and is proficient in Microsoft Office, Tally, English, and Hindi. She aims to make a positive impact on an organization through hard work and responsibility.

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    monika CV

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    Monika Jaiswal is seeking a challenging position that allows career growth. She has over 2 years of experience as a Citizen Service Executive at Tata Group Enterprise, where she helped citizens with passport applications. Her responsibilities included customer service, document processing, teamwork, and training. She holds an MBA and BCom and is proficient in Microsoft Office, Tally, English, and Hindi. She aims to make a positive impact on an organization through hard work and responsibility.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    94 views3 pages

    Monika CV

    Uploaded by

    ANKIT SINGH
    Monika Jaiswal is seeking a challenging position that allows career growth. She has over 2 years of experience as a Citizen Service Executive at Tata Group Enterprise, where she helped citizens with passport applications. Her responsibilities included customer service, document processing, teamwork, and training. She holds an MBA and BCom and is proficient in Microsoft Office, Tally, English, and Hindi. She aims to make a positive impact on an organization through hard work and responsibility.

    Copyright:

    © All Rights Reserved
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    Download as doc, pdf, or txt
    of 3

    MONIKA JAISWAL

    Mobile No.-+91-7503589656, +91-8400777798 E-mail:-


    [email protected]

    CARRER OBJECTIVE

    To be associated and excel with an organization which offers challenging work


    environment and growth with a strong desire to make a substantial and positive impact
    towards the success of the organization and my own career growth.

    WORKING EXPERIENCE:

    Two Years Nine Months (from 13 Jan 2014 to 15 Oct 2016) experience as a Citizen
    Service Executive at TATA Group Enterprise (TCS) Project Based at Passport Seva
    Kendra, Varanasi U.P.
    Job Profile:

    Engage in Indias LargestE-Governance Project.


    Customer Relationship, Crowd Management
    Looking after Citizens coming in Passport Seva Kendra for processing their
    Passport Applications.
    Handling documentation regarding passport.
    Team work, facilitating customer in the premises.
    Processing of passport application
    Enquiry & verification of documents related to passport,
    File management and Preparing MIS-Report of hard files of passport
    applicants.
    Engage actively with the customers to ensure a positive and conducive
    service delivery environment.
    Obtain feedback of customers for service improvement.
    Assets requirements for process improvements to ensure better quality of
    services delivered.
    Handle Third Party/ External Audits.
    Responsible for all financial compliances / funds management and admin /
    Non IT functions at Centers.
    Responsible for Service Level Agreement Compliance.
    Looking after and responsible for providing training to the new employees
    related to the Domain knowledge and SOP (Standard Operating process) of
    the project.

    EDUCATIONAL CREDENTAILS

    M.B.A from Sobhit University, Merath in 2016.


    B.Com from M G K V P University, Varanasi in 2013.
    One year Diploma in Professional Accounting.
    COMPUTER LITERACY:

    MS-office (Word, Excel, PowerPoint, Access and Outlook).


    Tally 9.0

    LANGUAGES KNOWN:

    English & Hindi,

    OTHER SKILLS:

    Self motivated, Capable in shouldering responsibilities, Quick learner, Good


    interpersonal skills, Quick Judgment skills, Information Organizer, Adaptable in
    nature, Ability to work in group.

    OTHER INFORMATION/INTEREST

    Internet suff ering.


    Watching Movie.

    PERSONAL VITAE

    Fathers Name : Mr. Pradeep Jaiswal


    Mother Name : Mrs. Snehalata Jaiswal
    th
    Date of Birth : 7 July 1992
    Gender : Female
    Marital Status : Married
    Nationality : Indian

    Correspondence Address : H No 466 Sankar Marg Main Gali Mandawali Delhi


    -110092.

    Permanent Address : K56/114 A Ausanganj Ranifatak Varanasi (U.P.) 221001 .

    Declaration: I hereby declare that the above-mentioned information is correct up to my


    knowledge and I bear the responsibility for the correctness of the above-mentioned
    particulars.

    DATE:
    PLACE: (MONIKA
    JAISWAL)

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