JAFFERY,

SYED HAIDER ALI

DETAILS
Contact +92342-212-9994 Gender Male SUMMARY
From sourcing qualified candidates to administering benefits, my
BD-8525672 Nationality Pakistani focus throughout my career has been to attract and retain the
Passport No
best talent. I wish to utilize my expertise to ensure stripe grows
as the most effective payment processing platform in the
CNIC No 42101-5050567-3 Status Not Married market. I am detail-oriented and people-oriented with 5+ years
of experience in overall banking and HR. I am hardworking and
E-mail / can work well both independently and as a team.
[email protected]
LinkedIn linkedin.com/in/syedhaideralijaffery

Address House No# 12 Street# 07 Block- 5E Nazimabad Town, Karachi – SKILLS

Sindh, Pakistan Highly motivated and self-sufficient, Using Excel formula functions
Postal Code (74600) and shortcuts, Filtering and sorting data, Typing speed of 60wpm,
Excellent written and verbal communication, Customer Services,
Hospitality, Team work skills, Organization, Public speaking,
Efficiency, Professionalism, Decision making, Banking, Efficiency.

WORK EXPERIENCE

Advans Pakistan Microfinance Bank Ltd July 2023, Till to date

Advans Pakistan Microfinance Bank is the 6th Greenfield of the Advans Group. Advans Pakistan MFBL was incorporated as a public limited company under the
companies Ordinance, 1984, on 17 April 2012 the bank’s aim is to provide microfinance banking and related services to the poor and underserved segment of the society
as envisaged under the Microfinance Institutions, Key responsibilities and job description is mentioned below:

Major Tasks and Responsibilities as a Teller (Cashier)

 Welcome Clients and perform cash transactions according to their needs, In line with banks policies and procedures.
 Manage the tills in compliance with the process: open drawer, cash supply, close drawer, call over and filing of documents.
 Carry out cash in and cash out operations between the different tills.
 Comply with cash holding limits in accordance with procedures and anticipate cash flow needs.
 Count the bank notes at the end of the day and Input into the information system.
 Collect and forward customer complaints to the Branch Management.
 Ensure that each customers receives outstanding service by providing a friendly environment, which includes greeting and acknowledging
every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer services.
 Ensure fair trade and customer protection principles in all interactions with clients, trust, fairness, transparency and accountability.
 Generate and print the Teller journal and complete the call over process.
 Verify bank notes authenticity to avoid cashing in counterfeit bills.
 Perform self-checks throughout the day to avoid cash discrepancies.
Major Tasks and Responsibilities as a Customer Support Officer- CSO

 Receive prospects and clients and answer their questions by giving information on the benefits, pricing and conditions of the products
and services offered.
 Gather information from prospects to identify their profile, eligibility and potential needs and input these elements into the appropriate
tools.
 Create new clients and accurately record their information in the appropriate information systems.
 Prepare loan disbursements and conduct pre-disbursement interviews with clients.
 Record client’s complaints thoroughly.
 Record client’s loan applications and explain them the next steps and documents required.
 Ensure the achievement of commercial objectives in terms of deposits and other financial services offered by bank, in line with the
institutions policies and procedures.
 Follow-up with clients in order to maintain a good level of activity on the accounts.
 Ensure a quality customer service to maintain a good level of client satisfaction.
 Use and regularly update Customer Relationship Management tools

Parwaz Male Health Society November 2021, September 2022

Career at Parwaz Male Health Society (PMHS) which is a community-based organization (CBO) with the mission to improve the health, lifestyle, welfare, and human
rights for men has seen me progress with the role of Data Entry Operator. Some of the key responsibilities of this role entail:

As a Data Entry Operator – DEO:

 Insert client data by inputting text based and numerical information from source documents within time limits.
 Responsible for operating and managing the health information system by daily uploading the data entries.
 Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
 Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
 Research and obtain further information for incomplete documents.
 Converts hard copies of all the documents, forms, and records into soft copies.
 Ensures up-to-date electronic record keeping and verification of manual data.
 Maintain and ensures completeness of clients and beneficiary data both in the health information system and manual registers.
 Prepare and share daily, weekly, and monthly reports on client data which has signed by the CBO Project Manager after
verification of data.
 Verify data by comparing it to source documents.
 Update existing data and retrieve data as requested by the CBO Site Manager.
 Sort, organize and store all the paperwork after entering data.
 Scan documents and Print files, when needed.
 Keep all the information confidential and prioritized work according to the level of urgency.
 Any other task assigned by the supervisor and higher authorities.
 Comply with data integrity and security policies.

JS Bank Ltd April 2016 – November 2020

Banking Career at JS Bank Ltd (Pakistan’s Fastest Growing Commercial Bank), has seen me progress from Officer – TalentAcquisition to the role of Assistant Manager
– HR Services. Key responsibilities of this role mentioned below:

As an Assistant Manager – HR Services:

 Supporting the development and implementation of HR initiatives and systems.

 Assist with day-to- day operations of the HR functions and duties.
 Monitor internal HR systems and databases.
 Act as a point of contact to managers and staff regarding policies and procedures.
 Deal with employee requests for transfers, confirmation, retirement, job elevations and contract renewal/ conclusion.
 Process documentation and prepare reports relating to Staff Insurance (Health & Life).
 Assisting in providing all information from staff files during Audits.
 Provide Service Accountability Report every month to the Service Quality Department.
Mustang HRMS Pvt. Ltd October 2015 – April 2016

Mustang HRMS has established a reputation as being one of the leading providers of skilled and unskilled manpower in theindustry.

As a HR Officer:

 Source potential candidates from various online channels (e.g., social media and professional platforms like Stack
overflow and Balance).
 Screen incoming resumes and application forms.
 Provide shortlists of qualified candidates to hiring managers.
 Collaborate with managers to identify future hiring needs.
 Act as a consultant to new hires and help them onboard.

CERTIFICATION

 Advanced English Language Course

 Dashboard Reporting – MS Excel Certification
 Code of Conduct Certification
 Anti-Money Laundering Certification
 Phishing Certification
 AML/CFT Regulations Certification
 Advanced MS Excel Course
 Business Intelligence Certification
 Fair Treatment of Customer Certification

HOBBIES & INTEREST

 Swimming
 Reading Novels
 Travelling to the world
 Listening to music
 Mentoring
 Doing different researches
 Hospital management

EDUCATION

Bachelor of Commerce in Management Media & Social Sciences from Dadabhoy Institute of Higher Education (Degree Affiliated by
University of Karachi) in year 2014.