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    Res Cust Ser-Christian Cairns-1

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    Res Cust Ser-Christian Cairns-1

    Uploaded by

    api-338690017
    82 views4 pages

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    res cust ser-christian cairns-1

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    Copyright:

    © All Rights Reserved
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    Download as doc, pdf, or txt
    82 views4 pages

    Res Cust Ser-Christian Cairns-1

    Uploaded by

    api-338690017

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 4

    Christian Cairns

    7 / 4 Karbarook Avenue Prahran, VIC 3183


    0432 430 338
    [email protected]

    Career Objective
    After 15 years in customer service my current objective is to further my skills in customer contact and
    resolving customer issues. I have excellent presentation, communication and interpersonal skills and enjoy
    providing quality customer service, both in person and on the telephone. I am self organized and can work
    dynamically either within a team or on my own.

    Key Skills and Competencies

    Over 15 years experience in customer service in Australia and the United Kingdom
    Excellent customer service skills with the ability to relate well to a wide range of people
    Effective and dependable team-player, with supervisory experience
    Demonstrated ability to manage sales and up-sell when appropriate
    Demonstrated ability to resolve customer complaints and manage bookings
    Excellent attention to detail
    Proven ability to perform and balance cash and credit card transactions accurately
    Current experience with call center programs / processes
    Certificate 3 in Business Studies and Customer contact

    Bachelor of Arts (Fine Arts) received from RMIT.

    Employment History
    Aegis Aspire, Melbourne
    MYKI specialist, PTV information/complaints and bookings officer

    Feb 2012 Jun 2014

    Job responsibilities:
    Resolve customer service issues with intelligence and speed
    Assess and resolve customer complaints
    Maintain a friendly and professional manner in a high-pressure environment
    Handle a high volume of calls efficiently and effectively
    Configure soft-phone and headset programs.
    Raising customer complaint cases to different service providers
    Accomplishments:
    Achieved Certificate 3 in Business Studies
    Achieved a 100% score on all quality reports.
    Mastered multiple transit /travel computer systems to research customer issues

    Killara Estate, Yarra Valley


    Cellar door sales, head waiter (casual)

    Nov 2008 - Feb 2012

    Job responsibilities:
    Provide friendly customer service
    Oversee and train staff
    Mange restaurant bookings
    Conduct wine tastings
    Process cash, credit card and EFTPOS transactions.
    Accomplishments:
    Developed a deeper understanding of Australian and Italian wine.
    Became the Killara Estates primary barista.
    Became head waiter
    Selling bulk wine
    Credo Restaurant and Ranges, Olinda
    Waiter supervisor

    May 2009 - Nov 2009

    Job responsibilities:
    Welcome guests
    Manage restaurant bookings
    Manage orders using electronic point-of-sale system
    Oversee and train staff
    Process cash, credit card and EFTPOS transactions
    Balance cash and card transactions at end-of-day
    Close and secure venue at end-of-day.
    Accomplishments:
    Further developed customer service and decision-making skills
    Refined diplomacy skills through customer complaint management responsibilities.
    Mastered the coffee machine
    Portobello Gold, London
    Waiter, bartender

    Feb 2008 - Sep 2008

    The Printers Devil, London


    Assistant manager

    Nov 2007 - Feb 2008

    Walkabout, London
    Cook, bartender

    Jun 2007 - Nov 2007

    Job responsibilities during London positions:


    Manage bookings
    Deliver knowledgeable and efficient bar service
    Prepare meals in a high volume kitchen
    Maintain kitchen cleanliness and OHS standards
    Build and maintain friendly relationships with local regulars
    Manage bar and cellar lines and systems
    Maintain stock control systems.
    Accomplishments during London positions:
    Developed ability to communicate with people from diverse cultures and languages
    Refined observation skills and the ability to read people
    Developed a keen eye for presentation and table dressing
    Refined management and supervisory skills.

    Santiago Tapas Bar, Middle Park


    Head waiter

    2004 - 2007

    Job responsibilities:
    Welcome guests
    Manage restaurant bookings
    Enforce responsible service of alcohol
    Provide friendly customer service
    Provide efficient food and beverage delivery
    Manage customer complaints efficiently and effectively.
    Accomplishments:
    Managed the bar unsupervised
    Developed knowledge of Spanish wines.
    Community Media Services, Melbourne
    Channel 31 presenter, video editor, trainer

    2006 - 2007

    Job responsibilities:
    Present and edit Channel 31 video productions to strict broadcast deadlines
    Deliver Final Cut Pro training
    Deliver lighting and sound production training.
    Accomplishments:
    Created, presented and produced two Channel 31 programs, including Fashion Police
    Managed Channel 31 edit suite
    Took pride that many of my students went on to work in commercial television production .

    Growlers Restaurant

    1996 - 2005

    Education & Training


    Certificate 3 in Business Studies
    Aegis Asprire

    2012

    Bachelor of Arts (Fine Arts)


    Royal Melbourne Institute of Technology

    1996

    Certificate in Occupational Studies


    Food Handling Certificate
    Responsible Service of Alcohol Certificate
    William Angliss College

    1992

    Personal Interests
    I enjoy travel; good food and wine; foreign / art-house films; reading; exercise and my dog, Arrow.

    Referees
    Professional
    Mark Birkett
    Team leader. Aegis Aspire

    0402730230

    Kevin Sheehan
    Manager. Killara Estate

    0359615877

    Marc Wasiak
    Stylist

    0414677066

    Personal
    Scott McLeod
    Senior Consultant, Pearson Trueman and Associates

    0403003003

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