17 Sentinel Event Policy
17 Sentinel Event Policy
17 Sentinel Event Policy
1) JCI Accreditation reviews organizational activities in response to sentinel events in its accreditation or
certification process, including full accreditation or certification surveys (initial and triennial) and, as
appropriate, focused surveys.
2) At a minimum, an organization must include those events in its sentinel event policy that are subject
to review described under the standard that addresses sentinel events from the accreditation program
for which they are applying and the JCI Sentinel Event Policy.
3) Accredited organizations and certified programs are expected to identify and respond appropriately to
all sentinel events occurring in the organization or associated with services that the organization
provides, or provides for. Appropriate response includes conducting a timely, thorough, and credible
root cause analysis; developing an action plan designed to implement improvements to reduce risk;
implementing the improvements; and monitoring the effectiveness of those improvements.
4) A root cause analysis will be considered acceptable if it has the following characteristics:
The analysis focuses primarily on systems and processes, not individual performance.
The analysis focuses on specific causes in the clinical care process as well as common causes in the
organizational process.
The analysis repeatedly digs deeper.
The analysis identifies changes that could be made in systems and processes (either through
redesign or development of new systems or processes) that would reduce the risk of such events
occurring in the future.
5) A reviewable sentinel event is subject to review by JCI Accreditation and includes any occurrence that
meets defined criteria (see point 2 above).
6) If an organization wishes to report an occurrence that is subject to review by JCI Accreditation, the
organization can submit the report to JCI Accreditation.
7) If JCI Accreditation becomes aware (either through voluntary self-reporting or otherwise) of a sentinel
event that meets the above criteria and the event has occurred in an accredited organization or certified
program, the organization is expected to do the following:
Prepare a thorough and credible action plan within 45 calendar days of the event or of becoming
aware of the event.
Submit to JCI Accreditation its root cause analysis and action plan, or otherwise provide for JCI
Accreditation evaluation of its response to the sentinel event.
After JCI Accreditation determines that an organization has conducted an acceptable root cause
analysis and developed an acceptable action plan, JCI Accreditation notifies the organization that
the root cause analysis and action plan are acceptable and assigns an appropriate follow-up
activity, typically a Strategic Improvement Plan (SIP) due in four months.
8) An event that occurred more than one year before the date JCI Accreditation became aware of the
event may not, in most cases, be reviewed under the Sentinel Event Policy. In such a case a written
response will be requested from the organization, including a summary of the processes in place to
prevent similar occurrences.
9) All root cause analyses and action plans will be considered and treated as confidential by JCI
Accreditation.