Determinants of Consumer Behavior
Determinants of Consumer Behavior
Determinants of Consumer Behavior
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Consumer
Determinants of
Foods
Organic
to
Related
There have been many studies of what influences
consumers in their decisions to purchase or consume
organic foods, mainly concerned with fresh organic foods.
These show a discrepancy between attitudes and behavior with people being positive about organic foods but
often not purchasing them. This discrepancy seems to be
explained by the fact that consumers do not consider
"organically produced" to be an important purchase
criterion, that organic foods are not perceived to surpass
conventional foods regarding taste and shelf life (two
qualities rated to be of great importance), and because of
the perceived premium prices of organic foods. In two
Swedish studies, health benefits were demonstrated to
be more strongly related to attitudes and behavior toward
organic foods than were perceived environmental benefits. A new European Union (EU) project will investigate
the influences on both fresh and processed organic foods
and investigate the role of moral, ethical, and affective
influences on choice across eight EU countries.
INTRODUCTION
Factors Influencing Organic Food Choice
There have been many studies investigating the influences on
consumerpurchasingand consumption of organic foods. These
have often taken the form of asking consumers directly about
their reasons for purchase or nonpurchase of organic foods
rather than seeking which types of beliefs and attitudes are
actually related to purchase or consumption.
In severalstudies, a majorityof the consumersstate that they
have a preferencefor and an interest in organically produced
foods (1-3). Nevertheless,the proportion of regularpurchasers
of organic foods is low (2, 4-7). Thus, there is a discrepancy
betweenpreferencesand behavior.This discrepancymay be due
to severalfactors. Premiumprice appearsto be one obstacle to
the purchase (6-11), as is consumer satisfaction with the
conventional food supply (1, 8, 9). Limited availability is
another obstacle (2, 7, 9, 10, 12), but the availability and the
offering of organic foods for sale has increased in several
European countries during recent years. However, in some
Europeancountries,for example, Greece and Spain, consumers
still perceive limited availabilityto be a major obstacle (8, 13).
There is evidence that consumers consider the sensory
characteristicsof food to be the most importantfactors in their
choice of food (e.g. 2, 14). However, it appearsthat nonsensory
attributes of foods are becoming increasingly important (14,
15), such as absence of food additives, preservatives and
residues (3, 15), nutritional value (2, 14), and how the food
was produced (14, 16). Examples of concerns about food
production are animal welfare and the specific production
system used (e.g. conventional vs. organic production).
Consumersalso expressinterestin issues relatingto food and
health (15, 17, 18). Healthiness is an important criterion for
purchaseand a parameterof qualityfor many consumers(2, 16).
Many consumersperceivethat organic foods are healthierthan
conventional foods (5, 19), and health-relatedreasons are the
352
Behavior
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SurveylI, Swedish
2001
population
1100
Numberof respondents(n)
1154
Totalresponserate
58 :
55
51
52
Milk/meat,
responserate
48
49
Potatoes/bread,
responserate
Gender
54
53
Female
47
46
Male
Age (years)
Mean
40.6
41.9
15
18-25
15
23
20
26-35
21
22
36-45
23
23
46-55
17
20
56-65
Education
20
Elementarye
:
:210000;
Uppersecondaryb
50
::: :d52g;DV0::
Universityc
30
:0 0:27 :0:X:
51
49
40.7
15
21
22
21
20
26
45
28
V:0
a Elementary
school or 9-y compulsoryeducation.300:0;
Two or 3 y of uppersecondaryschool.
0; :
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353
2001
Mean
SD
Mean
SD
4.0
1.0
3.9
1.0
4.0
1.0
4.0
1.1
3.6
3.6
3.7
1.1
1.3
1.1
3.5
3.6
3.6
1.1
1.2
1.1
4.1
1.0
4.1
1.0
4.1
1.0
4.0
1.0
3.9
3.1
3.0
1.0
1.2
1.2
3.9
3.1
3.0
1.0
1.3
1.2
3.1
3.0
3.6
4.1
1.2
1.2
1.1
1.0
3.0
3.0
3.5
4.1
1.2
1.2
1.2
1.0
3.9
3.9
3.4
1.1
1.1
1.2
3.8
3.8
3.3
1.1
1.1
1.2
bread. Half the sample (n = 1000) received the milk and meat
version and the other half (n = 1000) the potatoes and bread
version (response rates; see Table 1). Descriptive data and
demographiccomparisons for the questions of the first section
(1998) have been reported earlier (37). This paper contains
a summary of the descriptive data (1998) and reports differences in the results of the two surveys.
The second section concerned respondents' perceptions of
the likelihood and importance of occurrence of 17 possible
consequencesof purchasingorganic foods in general (Table 2).
They were also asked about the frequencyof their performance
of recycling glass, paper/metal/plastic packages, newspaper/
paper and batteries, and about eight environmentallyfriendly
Table 3. Self-reported environmentally friendly behavior and
recycling. Mean scores and standard deviation (SD).
1998
2001
Mean SD
Mean SD
Avoid purchasingproducts
in environmentallynonfriendlypackages
Purchase environmentallyfriendly
labeled products
Save electricity
Donate money to environmental
organizations
Discuss environmentalproblems
with my friends or family
Refrainfrom car drivingto spare
the environment
Avoid purchasingnew productsto spare
the environment
Compost or leave domestic refuse
for composting
2.9
Recycleglass
Recyclepaper-packages
Recyclenewspaperandpaper
Recyclebatteries
Recycleplasticpackages
Recyclemetalpackages
4.7
4.0
4.6
4.6
1.0
2.9
3.5 0.9
3.4 0.9
3.5 1.0
2.0 0.9
3.4 1.1
2.1 1.0
3.0
1.0
2.9
1.0
2.5
1.2
2.5
1.3
2.4 0.9
2.3
1.0
2.9
2.9
1.6
1.6
0.7
1.2
0.9
0.9
3.3 1.4
3.4 1.5
4.8 0.7
4.1 1.2
4.5 1.0
4.6 0.9
3.6 1.4
3.8 1.4
354
1.1
behaviors (e.g. refrain from car driving to spare the environment); see Table 3.
Attitudes Toward Organic Foods
Findings from the first survey demonstrated that the majority
of consumers have positive attitudes toward buying organic
milk, meat, potatoes, and bread. However, their positive
attitudes were mirrored neither in their intention to purchase
or in actual purchase behavior. Only between 4% and 10%
declared that it is very likely that they will choose the organic
alternativethe next time, and between 8%and 16%stated that
they often or always buy the four investigated target foods.
Thus, there is a discrepancybetween attitudes and self-reported
behavior. One factor that may help explain the attitudebehavior discrepancyis the relative importance of the criterion
"organically produced" in comparison to other purchase
criteria. In general, the most important purchase criterion for
all studied foods was that they should taste good, and the least
important was that they were organicallyproduced. Long shelf
life and healthiness were also rated to be important or very
important by the majority of the respondents. Another
candidate for explaining the discrepancyis that consumers did
not perceive organic foods to be any better than conventional
foods. The most common beliefs about organic foods were that
they were "more expensive"and "healthier"than conventional
foods. Respondentsdid not think that the organic counterparts
would taste better or have a longer shelf life. A third influential
factor that may help account for the attitude-behavior
discrepancy is the fact that around half (49%) of the
respondents stated that they often or always refrain from
buying organic foods because they perceive them to be too
expensive. Further, a majority (63%) reported that it is
important or very important that organic foods do not cost
more than conventional foods.
There were no substantial differences between the results
from the first (1998) and the second survey (2001), but
a somewhat larger proportion rated the perceived availability
of the four organic target foods to be better in 2001 than 1998
(statistically significant only for organic bread). Also, fewer
consumers thought that the organic varieties are healthierthan
their conventional counterparts in 2001 than in 1998 (statistically significant only for organic milk).
Factors Related to Choice of Organic Foods
The responses to the 17 environmental, human health, and
animal welfare consequences (1998; Table 2) were subjected to
principal components analysis (PCA, varimax rotation). The
PCA resulted in three interpretable factors with eigenvalues
greater than 1 (Table 4). The first factor (Environment)
reflected environmental pollution, the second (Health) perceived health aspects, and the third (Transportation/Waste)
mirrored transportation and waste handling. Cronbach occoefficients varied between 0.88 and 0.90, which indicates good
homogeneity of these factors. The PCA on the 2001 data
resultedin essentiallythe same factor structure.However, there
were some differences.The items "reducethe ozone hole in the
atmosphere"and "preservebiodiversity in nature," which did
not load highly on any of the factors in 1998, loaded on the
Transportation/Wastefactor in 2001. Further, the item "give
myself a good conscience," which loaded highly on the Health
factor in 1998, did not in 2001. The order of the Health and
Transportation/Wastefactors, according to explained variance,
was also reversedin 2001. Since the PCAs were principallythe
same for both years, it was decided to apply the same factor
structureon the data from 2001.
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Table 4.t Principal components analysis of the rated likelihood of: per;cee
:a
Factr rname
consquences
t;.:510St:)
I:S>Afmprove
st;aern the ate of the environm6
Reduce. the
ause of atfcafertilizers inagricultur
n wtrore
Redlucetheetohctonoiae
:. 0.90
the
Reducethe plutiono sild7an
ueoherbicde
Reduceth~e.
2. Health
Loading
ntm
1. Environment0fXt;X; <Q4Vtt$t:00
10
etcds
:3.Transporaio
C : dE f
.f
Te; L
0.88
V fLS;0 f
(:
AuT f
fi 0:Si00aAY
.7-D i
.85
8
inagriutue.63
.70
nonorgaifod.7
Reduc
the se ofpetrolndote
:
ds
. ..
.tt fX -o tit
Reduc
theaon of wasdte
:.....
.71
67
.88
Reduce
ris for
in my family,
Reduce.the transpxtation of foods
k,
0;t000000t;fiillness
.76h
Improvemy own or my familys health
0.89
conscience
Gv myselfla:g
AVOidrssta maybasocitdwthetn
G&iv
MYchide better.foo
the040
(19)
purche
of organicpfo
sore
nonenwable
ff
of.energy.8
.. ....
..
.58
Table 5. Results of principal component analysis of self-reported environmentally friendly behaviors and recycling (1998).
Factorname
%a
Items
Loading
1. Environmentallyfriendlybehavior
31
0.75
2. Easy recycling
12
0.69
0.72
.67
.67
.47
.56
.64
.63
.68
.74
.68
.81
.55
.86
.86
.56
3. Advanced recycling
Table 6. Results of multiple regression analysis (standardized beta coefficients, unless otherwise indicated) of data, 1998 and 2001. Significant
contributions by the factors Environment, Transportation/Waste, and Health to the prediction of attitudes, perceived importance of the
criterion organically produced (Organic), purchase intentions (intention), and purchase frequency (Purchase). Figures in parentheses are
results of 2001.
Milk
Attitude
n = 564 (480)
Organic
n = 516 (451)
Meat
Intention
n = 570 (506)
Purchase
n = 543 (479)
Attitude
n = 569 (493)
Organic
n = 515 (469)
Intention
n = 565 (504)
Purchase
n = 522 (469)
.17 (.15)
.17 (.19)
.11 (.10)
.32 (.23)
.23 (.24)
R2
.23 (.26)
.16 (.19)
.28 (.32)
F (d.f.) 1998
58.5 (3, 560) 32.7 (3, 512) 39.4 (3, 566) 22.2 (3, 539) 74.5 (3, 565) 81.5 (3, 511) 57.2 (3, 561) 36.3 (3, 518)
57.8 (3, 476) 35.1 (3, 447) 39.4 (3, 502)
18.6 (3, 475) 79.4 (3, 489) 46.7 (3, 465) 52.7 (3, 500) 28.8 (3, 465)
F (d.f.) 2001
- (_)
- (.17*)
.14* (.14*)
Environment
()
.22***(.30***)
-()
-()
.15* (-)
- (-)
-(-)
-(-)
-(-)
- (-)
- (-)
Transportation/Waste -14* (-)
7** (-)
Health
.39***(.27***) .40***(.27***) .37***(.33***) .25***(.21*)
.49***(.44***) .55***(.47***) .43***(.49***) .28*** (.36***)
p < 0.01,.
Table 7. Results of multiple regression analysis (standardized beta coefficients, unless otherwise indicated) of data, 1998 and 2001. Significant
contributions by self-reported behavior and perceived consequences to the prediction of attitudes, perceived importance of the criterion
organically produced (Organic), purchase intentions (Intention), and purchase frequency (Purchase). Figures in parentheses are results of
2001.
Milk
Attitude
n=J530(467)
nA
R2
F (d.f.) 1998
F (d.f.) 2001
Environment
(.28)
~~~~.26
32.1 (6, 523)
30.5 (6, 460)
.18* (.31***)
Meat
Intention
Organic
= 483 (438)
n1=A5368(490)
.20 (.24)
21.0 (6, 476)
24.4 (6, 431)
- (.18*)
- (-)
.24 (.22)
28.9 (6, 529)
23.6 (6, 483)
- (.16*)
Purchase
n = 510 (464)
nA
.17 (.14)
18.7 (6, 503)
13.4 (6, 458)
- (.16*)
Health
.32***(.22***) .35***(.22***)
-.14* (-)
.33***(.26***) .21***(-)
EFB
Easy recycling
Advanced recycling
.21***(.17***) .22***(.27***)
.27***(.23***) .28***(.24***)
- (-)
- (-)
- (-)
- (-)
-.7*
(-)
- (-)
- (-)
- (-)
- (-)
Attitude
= 535 (480)
nA
Organic
= 485
nA=(456)
Intention
nA
530 (489)
Purchase
= 491 (455)
.30 (.32)
39.2 (6, 528)
38.9 (6, 473)
.36 (.31)
47.3 (6, 478)
35.5 (6, 449)
.27 (.27)
34.1 (6, 523)
31.7 (6, 482)
.22 (.20)
24.1 (6, 484)
19.8 (6, 448)
-(-)
-.14* (-)
- (-)
-(-)
- (-)
-(-)
- (-)
- (-)
(_)
- (-)
_ (-)
- (-)
(-)
- (-)
significant.
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355
Table 6. Extended.
Bread
Potatoes
Attitude
n=518 (481)
Organic
435 (424)
Intention
n =517 (503)
Purchase
459 (449)
Attitude
n =512 (492)
Organic
n =494 (466)
Intention
n-518(507)
Purchase
n=497(474)
.16 (.18)
.31 (.31)
.33 (.33)
.24 (.25)
.18 (.15)
.25 (.27)
.23 (.26)
.33 (.30)
R2
F (d.f.) 1998
84.0 (3, 514) 49.3 (3, 431) 52.3 (3, 513) 34.2 (3, 455) 83.9 (3, 508) 74.7 (3, 490) 55.6 (3, 514) 33.2 (3, 493)
F (d.f.) 2001
60.3 (3, 499) 28.2 (3, 445) 82.3 (3, 488) 69.1 (3, 462) 58.6 (3, 503) 34.5 (3, 470)
70.0 (3, 477) 53.7 (3, 420)
()
- ()
-()
-(-)
.15* (.17*)
-(-)
Environment
-(-)
-(-)
.2
- (-)
- (
-(-)
(-)
(-)
-(-)
-(-)
Transportation/Waste
.47***(.43***) .50***(.47***) .47***(.47***) .45***(.35***) .43***(.50***) .49***(.56**) .45***(.52***) .28***(.36***)
Health
Table 7. Extended.
Bread
Potatoes
Attitude
n=496 (464)
R
F(d.f.)1998
F(d.f. 2001
Environment
(.34)
~~~~~.35
45.8 (5, 489)
413(6
57)
.16* (1 4*1)
Transportationt/Waste
Health
EFB
Easy recycling
Advanced recycling
356
Organic
n=420 (409)
.30 (.36)
30.7 (6, 413)
3.9.2 (,42
-()
Intention
n=495 (486)
.26 (.30)
30.4 (6, 488)
3566,79
-(-()
-4()1()
Purchase
n=441 (435)
(-)
(-)
Intenton
n=-493 (489)
--------
(
-()
(-)
Organic
n=473 (450)
~~~~~~
~~.35
~~~(~.37)
~~~~~~~~~~~
.27 ~
.26 (.23) --~~~~~~~~~~~~~~~
.34 (.39)
(.31)~
.26.2 (6, 434) 42.3 (6, 483) 42.5 (6, 466) 30.7 (6, 486)
50.7 (6, 467) 44.0 (6, 443), 37. (6, 482)
2.06,428)
(-)
37***(47**
38***(.43.***) .39***(.8**)
1*(9*).0
(.28***)- 17*(27*).21
-
Purchase
n=474 (458)
.22 (24)~
233(,4672)
251(,4)
)-(-
.2**)-()-
3**(.42***
.32* (2**)
.41** (.36***) .38***-(.38**
.15* (.27*.**) .7*** (.35***) .22***,(.24***) 2**(3**
-
Attitude
n=490 (474)
(-)
(-)
(-)
1* 3*
***(2*)
-
-(--(--(--(--(--(--(--()
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EUROPEANUNION-FUNDEDPROJECT
ON CONSUMERATTITUDES
The previously mentioned results provide a detailed picture of
the attitudesof Swedishconsumersto organicfoods at two time
points and how these attitudes link to intention and behavior.
We now turn to the issue of attitudes toward processed organic
foods and also consideration of variations across European
countries.
"ConsumerDecision Making on Organic Products (CONDOR)" is a major new European Union (EU)-funded project
that examines the attitudes of consumers to both fresh and
processed organic foods (http://www.condor-organic.org).The
project has partners from eight EU countries: the United
Kingdom, Finland, Italy, Greece, Spain, Denmark, Germany,
and Sweden.This includescountrieswith relativelyhigh levels of
organic production and consumption (e.g. Denmark, Sweden)
and those with relativelylow levels (Greece, Spain) (38).
The project aims to develop several concerns not addressed
well in the existing literature.The first is to examine consumer
attitudes toward processedas well as fresh organic foods across
a range of European countries. The second is to model the
influencesof attitudes and beliefs on intention and behavior, as
in the previouslymentioned Swedishstudies, ratherthan relying
on consumers' own statements of what are the important
influenceson their behavior. The third is to find ways in which
to incorporate more effectively the moral and ethical dimensions in consumers'decisions.
The CONDOR project takes as its starting point two key
approachesfrom the consumer behavior literature,the Theory
of Planned Behavior (TPB) (39, 40) and Means-End Chain
analysis (MEC) (41). The TPB is a rational model of human
behavior that argues that behaviorssuch as the choice of a type
of food is predictedby intentions,which in turn are predictedby
attitudes, perceived social pressure,and how much control the
person feels he or she has over the behavior. This has been
widely applied in consumerstudies, including several successful
applications on the choice of foods (40). This model offers an
excellent starting point for the examination of organic food
purchasingand consumption.
An alternative, although complementary, approach to
uncovering the motivations behind consumer decisions is
provided by MEC theory (41). Within this approach, the links
from attributesof products to perceivedbenefits are uncovered
and then further linked to the underlying values held by
consumers. It is argued that behavior is influencedby how the
attributes of products and their perceived benefits meet the
needs of consumersin terms of their underlyingvalues. Again,
this method has been successfully applied to understanding
consumer choice of foods (41). Using the MEC approach, it is
possible to develop segmentation of consumers based on the
values they hold. Such segments tend to be stable, but the
relationships between these segments and particular foodrelated behavior tends to be limited (42).
The concept of Food Related Lifestyle (FRL), developed
and validated through studies in several countries and at
differenttimes (43, 44, 45), is a quantitativeapproach based on
MEC theory and provides an understandingof the relations
between consumers'choices in the market and their underlying
values. By applying a segmentation approach to this problem,
consumer heterogeneity is taken into consideration in an
instrumental way, pointing to different ways of addressing
these segments. The FRL segmentation has been validated
across European countries, and one implication may be that
differencesacross segmentsare more importantthan differences
across countries, opening the way for common strategies
directedto each specific segment.While this approachhas been
Ambio Vol. 34, No. 4-5, June 2005
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357
Table~
8. Mo.foq
...ue.ctgrisfr.ep..efo
Traditional
Froesh efoods ,
mtos.neicttonsuy
odascainOe-ne
Qualt
QualityQultQait
E"shllie
Expense
foods
S~~~~~pecific.
Trust
Exes
(Negtivefeelinssvnh
oiie,feig
CONCLUDING REMARKS
Open-ende emotions
No eeing
Notknown
at
~0trut
358
eif
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
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All use subject to JSTOR Terms and Conditions
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All use subject to JSTOR Terms and Conditions
359