Scribd Logo
Upload

Welcome to Scribd!

  • 245 views

    Iso 9001 CRM

    Uploaded by

    leovence
    The document provides a side-by-side comparison of the clauses in ISO 9001:2015 and ISO 9001:2008. While many of the requirements remain the same, some have been reorganized under new section titles. The most notable change is that the 2015 standard follows the high level structure specified in Annex SL, resulting in 10 main sections compared to the 8 sections in the 2008 version. Overall, the intent of the requirements has stayed largely the same even if some clause numbers and locations have changed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Iso 9001 CRM

    Uploaded by

    leovence
    245 views6 pages
    The document provides a side-by-side comparison of the clauses in ISO 9001:2015 and ISO 9001:2008. While many of the requirements remain the same, some have been reorganized under new section titles. The most notable change is that the 2015 standard follows the high level structure specified in Annex SL, resulting in 10 main sections compared to the 8 sections in the 2008 version. Overall, the intent of the requirements has stayed largely the same even if some clause numbers and locations have changed.

    Original Description:

    ISO

    Original Title

    Iso 9001 Crm

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides a side-by-side comparison of the clauses in ISO 9001:2015 and ISO 9001:2008. While many of the requirements remain the same, some have been reorganized under new section titles. The most notable change is that the 2015 standard follows the high level structure specified in Annex SL, resulting in 10 main sections compared to the 8 sections in the 2008 version. Overall, the intent of the requirements has stayed largely the same even if some clause numbers and locations have changed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    245 views6 pages

    Iso 9001 CRM

    Uploaded by

    leovence
    The document provides a side-by-side comparison of the clauses in ISO 9001:2015 and ISO 9001:2008. While many of the requirements remain the same, some have been reorganized under new section titles. The most notable change is that the 2015 standard follows the high level structure specified in Annex SL, resulting in 10 main sections compared to the 8 sections in the 2008 version. Overall, the intent of the requirements has stayed largely the same even if some clause numbers and locations have changed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6
    At a glance
    Powered by AI
    The key takeaways are that ISO 9001:2015 is presented in 10 sections as required by Annex SL and shares many similarities with ISO 9001:2008 with some new requirements introduced.

    Some of the main changes between the standards are that ISO 9001:2015 has an increased focus on risk-based thinking and introduces new requirements around understanding the organization and its context as well as leadership involvement.

    The structure of ISO 9001:2015 is presented in 10 clauses whereas ISO 9001:2008 had 8 sections. There are also new section titles introduced like 'Leadership' and 'Performance evaluation'.

    ISO 9001:2015 vs.

    ISO 9001:2008
    (A side by side comparison)
    Many people are understandably curious about how the new ISO 9001:2015 stacks up against the existing
    ISO 9001:2008 standard. Perry Johnson Registrars has prepared this report to offer you greater insight
    into the comparison, and to illustrate that much of the new ISO 9001:2015 standard has already been
    present in the existing ISO 9001:2008 standard. The most obvious change is that the 2015 standard is
    presented in 10 sections, required per Annex SL.

    ISO 9001:2015 Clause Number

    Equivalent ISO 9001:2008 Clause Number

    1 Scope

    1 Scope

    2 Normative Reference

    2 Normative Reference

    3 Terms and Definitions

    3 Terms and Definitions

    4 Context of the Organization (Section title)

    4.2 Understanding the needs and expectations of


    interested parties

    N/A
    None (although in spirit this requirement was
    found under 1.1)
    None (although in spirit this requirement was
    found under 1.1)

    4.3 Determining the scope of the quality


    management system

    None (although this content was previously


    specified under 4.2.2)

    4.4 Quality management system and its processes

    4.1

    5 Leadership (Section title)

    N/A

    5.1 Leadership and commitment

    5.1, 5.2

    5.2 Policy

    5.3

    5.3 Organizational roles, responsibilities and


    authorities

    5.5.1

    4.1 Understanding the organization and its context

    6 Planning (Section title)

    6.2 Quality objectives and planning to achieve them

    N/A
    None (although this new requirement borrows
    ideas previously found in 8.5.3, 5.4.2 and 7.1)
    5.4.1

    6.3 Planning of changes

    5.4.2

    7 Support (Section title)

    N/A

    7.1 Resources

    6.1

    7.1.1 General

    6.1

    7.1.2 People

    6.2

    7.1.3 Infrastructure

    6.3

    7.1.4 Environment for the operation of processes

    6.4

    7.1.5 Monitoring and measuring resources

    7.6

    7.1.6 Organizational knowledge

    None

    6.1 Actions to address risks and opportunities

    ISO9001-COMP-REV(1.2) 9-29-15

    Perry Johnson Registrars, Inc.

    www.pjr.com

    1-800-800-7910

    7.2 Competence

    6.2

    7.3 Awareness

    6.2

    7.4 Communication

    5.5.3

    7.5 Documented Information

    4.2.3, 4.2.4

    7.5.1 General

    4.2.3, 4.2.4

    7.5.2 Creating and Updating

    4.2.3, 4.2.4

    7.5.3 Control of Documented Information

    4.2.3, 4.2.4

    8 Operation (Section title)

    N/A

    8.1 Operational planning and control

    7.1

    8.2 Requirements for products and services

    7.2

    8.2.1 Customer communication

    7.2.3

    8.2.2 Determination of requirements related to


    products and services

    7.2.1

    8.2.3 Review of requirements related to products


    and services

    7.2.2

    8.2.4 Changes to requirements for products and


    services

    7.2.2

    8.3 Design and development of products and


    services

    7.3

    8.3.2 Design and development planning

    None (although the ideas behind this


    requirement are rooted in clause 7.3 at large)
    7.3.1

    8.3.3 Design and development inputs

    7.3.2

    8.3.4 Design and development controls

    7.3.4, 7.3.5, 7.3.6

    8.3.5 Design and development outputs

    7.3.3

    8.3.6 Design and development changes

    7.3.7

    8.4 Control of externally provided processes,


    products and services

    7.4.1

    8.4.1 General

    7.4.1

    8.4.2 Type and extent of control

    7.4.1, 7.4.3

    8.4.3 Information for external providers

    7.4.2

    8.5 Production and service provision

    7.5.1, 7.5.2

    8.5.1 Control of production and service provision

    7.5.1, 7.5.2

    8.5.2 Identification and traceability

    7.5.3

    8.5.3 Property belonging to customers or external


    providers

    7.5.4

    8.5.4 Preservation

    7.5.5

    8.5.5 Post-delivery activities

    7.5.1, 7.2.1

    8.5.6 Control of changes

    4.2.3, 5.4.2, 7.3.7

    8.3.1 General

    Perry Johnson Registrars, Inc.

    www.pjr.com

    1-800-800-7910

    8.6 Release of products and services

    8.2.4

    8.7 Control of nonconforming outputs

    8.3

    9 Performance evaluation (Section title)

    N/A

    9.1 Monitoring, measurement, analysis and


    evaluation

    8.1, 8.2

    9.1.1 General

    8.1, 8.2

    9.1.2 Customer satisfaction

    8.2.1

    9.1.3 Analysis and evaluation

    8.4

    9.2 Internal audit

    8.2.2

    9.3 Management review

    5.6

    10 Improvement (Section title)

    N/A

    10.1 General

    8.3, 8.5

    10.2 Nonconformity and Corrective Action

    8.3, 8.5.2

    10.3 Continual Improvement

    8.5.1

    Perry Johnson Registrars, Inc.

    www.pjr.com

    1-800-800-7910

    Now lets examine the comparison the other way


    Existing ISO 9001:2008 Clause Number
    4 Quality Management System (Section title)
    4.1 General Requirements

    4.2.2 Quality Manual

    4.2.3 Control of Documents

    Proposed ISO 9001:2015 Clause Number


    N/A
    4.4 Quality management system and its
    processes
    None (a Quality Manual is no longer specifically
    required, however the content previously found
    in a quality manual is now specified under
    clauses 4.3 Determining the Scope of the Quality
    Management System, 7.5.1 General, and 4.4
    Quality Management System and its processes)
    7.5 Documented Information, 7.5.1 General,
    7.5.3 Control of Documented Information,
    8.5.6 Control of changes

    4.2.4 Control of Records

    7.5 Documented Information, 7.5.1 General,


    7.5.3 Control of Documented Information,
    8.5.6 Control of changes

    5 Management Responsibility (Section title)

    N/A

    5.1 Management Commitment

    5.1 Leadership and commitment

    5.2 Customer Focus

    5.1 Leadership and commitment

    5.3 Quality Policy

    5.2 Policy

    5.4.1 Quality Objectives


    5.4.2 Quality Management System Planning
    5.5.1 Responsibility and Authority

    6.2 Quality objectives and planning to achieve


    them
    6.2 Quality objectives and planning to achieve
    them, 6.3 Planning of changes
    5.3 Organizational roles, responsibilities and
    authorities

    5.5.2 Management Representative

    None (this position has been eliminated)

    5.5.3 Internal Communication

    7.4 Communication

    5.6 Management Review

    9.3 Management review

    6 Resource Management (Section title)

    N/A

    6.1 Provision of Resources

    7.1 Resources, 7.1.1 General

    6.2 Human Resources

    7.1.2 People, 7.2 Competence, 7.3 Awareness

    6.3 Infrastructure

    7.1.3 Infrastructure

    6.4 Work Environment

    7.1.4 Environment for the operation of processes

    7 Product Realization (Section title)

    N/A

    7.1 Planning of Product Realization

    8.1 Operational planning and control

    7.2 Customer Related Processes

    8.2 Requirements for products and services

    Perry Johnson Registrars, Inc.

    www.pjr.com

    1-800-800-7910

    7.2.1 Determination of Requirements Related to the


    Product

    8.2.2 Determination of requirements related to


    products and services, 8.5.5 Post-delivery
    activities

    7.2.2 Review of Requirements Related to the


    Product

    8.2.3 Review of requirements related to products


    and services

    7.2.3 Customer Communication

    8.2.1 Customer communication

    7.3 Design and Development

    8.3 Design and development of products and


    services

    7.3 Design and Development

    8.3.1 General

    7.3.1 Design and Development Planning

    8.3.2 Design and development planning

    7.3.2 Design and Development Inputs

    8.3.3 Design and development Inputs

    7.3.3 Design and Development Outputs

    8.3.5 Design and development outputs

    7.3.4 Design and Development Review

    8.3.4 Design and development controls

    7.3.5 Design and Development Verification

    8.3.4 Design and development controls

    7.3.6 Design and Development Validation

    8.3.4 Design and development controls

    7.3.7 Design and Development Changes

    8.3.6 Design and development changes

    7.4.1 Purchasing Process

    8.4 Control of externally provided products and


    services, 8.4.1 General, 8.4.2 Type and
    extent of control

    7.4.2 Purchasing Information

    8.4.3 Information for external providers

    7.4.3 Verification of Purchased Product

    8.4.2 Type and extent of control

    7.5.1 Control of Production and Service Provision

    8.5 Production and service provision, 8.5.1


    Control of production and service provision

    7.5.2 Validation of Processes for Production and


    Service Provision

    8.5 Production and service provision, 8.5.1


    Control of production and service provision

    7.5.3 Identification and Traceability

    8.5.2 Identification and traceability

    7.5.4 Customer Property

    8.5.3 Property belonging to customers or


    external providers

    7.5.5 Preservation of Product

    8.5.4 Preservation

    7.6 Control of Monitoring and Measurement


    Equipment

    7.1.5 Monitoring and measuring resources

    8 Measurement, Analysis, and Improvement


    (Section title)

    N/A

    8.1 General

    9.1.1 General

    8.2 Monitoring and Measurement

    9.1 Monitoring, measurement, analysis and


    evaluation

    8.2.1 Customer Satisfaction

    9.1.2 Customer satisfaction

    8.2.2 Internal Audit

    9.2 Internal audit

    8.2.3 Monitoring and Measurement of Processes

    9.1 Monitoring, measurement, analysis and


    evaluation

    Perry Johnson Registrars, Inc.

    www.pjr.com

    1-800-800-7910

    8.2.4 Monitoring and Measurement of Product

    8.6 Release of products and services

    8.3 Control of Nonconforming Product

    8.7 Control of nonconforming outputs, 10.1


    General, 10.2 Nonconformity and Corrective
    Action

    8.4 Analysis of Data

    9.1.3 Analysis and evaluation

    8.5.1 Continual Improvement

    10.1 General, 10.3 Continual Improvement

    8.5.2 Corrective Action

    10.2 Nonconformity and Corrective Action

    8.5.3 Preventive Action

    None (although in spirit this requirement is


    found in clause 6.2.1 and 6.2.2)

    Perry Johnson Registrars, Inc.

    www.pjr.com

    1-800-800-7910

    You might also like