FIERY E-7100 Service Manual

FIERY E-7100
SERVICE MANUAL
It is the reader's responsibility when discussing the information contained

within this document to maintain a level of confidentiality that is in the best
interest of Ricoh Americas Corporation and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY
FASHION AND DISTRIBUTED WITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.
All product names, domain names or product illustrations, including
desktop images, used in this document are trademarks, registered
trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion
only and for the benefit of such companies. No such use, or the use of
any trade name, or web site is intended to convey endorsement or other
affiliation with Ricoh products.
2008 RICOH Americas Corporation. All rights reserved.
WARNING
The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
Untrained and uncertified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation
LEGEND
PRODUCT
CODE
GESTETNER
D380
COMPANY
LANIER
RICOH
Fiery E-7100
SAVIN
DOCUMENTATION HISTORY
REV. NO.
*
DATE
04/2008
COMMENTS
Original Printing
D380
TABLE OF CONTENTS
1. INSTALLATION ...............................................................................1
1.1 INSTALLATION REQUIREMENTS............................................................... 1
1.1.1 ENVIRONMENT .................................................................................. 1
1.1.2 MACHINE LEVEL ................................................................................ 1
1.1.3 MINIMUM SPACE REQUIREMENTS .................................................. 2
1.1.4 POWER REQUIREMENTS.................................................................. 2
1.2 INSTALLATION FLOW CHART .................................................................... 3
1.3 MACHINE INSTALLATION ........................................................................... 4
1.3.1 SETTING CUSTOMER EXPECTATIONS ........................................... 4
1.3.2 UNPACKING THE E-7100 ................................................................... 5
1.3.3 FRONT AND BACK PANELS .............................................................. 6
1.3.4 CONNECTING E-7100 TO THE COPIER............................................ 8
Preparation for Installing the Color Controller E-7100 ............................. 8
1.3.5 STARTUP AND INITIAL SETUP........................................................ 10
1.3.6 VERIFYING THE CONNECTION (LOCAL TEST PRINT).................. 12
1.3.7 VERIFYING CONNECTION TO THE NETWORK ............................. 13
1.4 INSTALLING OPTIONAL FEATURES ........................................................ 15
1.4.1 OVERVIEW........................................................................................ 15
1.4.2 ACTIVATE / DEACTIVATE AN OPTIONAL FEATURE USING A
DONGLE..................................................................................................... 16
2. GENERAL OPERATIONS FOR SERVICING ................................19

2.1 START-UP, SHUT-DOWN, AND REBOOT ................................................ 19
2.1.1 STARTING THE COPIER AND THE E-7100..................................... 19
2.1.2 SHUTTING DOWN THE COPIER AND THE E-7100 ........................ 19
2.1.3 SHUTTING DOWN THE E-7100 ONLY ............................................. 20
2.1.4 RESTARTING THE E-7100 ............................................................... 20
2.1.5 REBOOTING THE E-7100................................................................. 21
2.2 CANCELLING THE CURRENT PRINT JOB............................................... 23
2.3 PRINTING THE CONFIGURATION PAGE OR TEST SHEETS ................. 24
2.4 RUNNING THE E-7100 SETUP.................................................................. 25
2.4.1 TO ACCESS THE SETUP MENU...................................................... 25
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2.4.2 TO EXIT FROM THE SETUP MENU ................................................. 26

2.5 BACKUP / RESTORE THE SYSTEM SETTINGS ...................................... 27
2.5.1 TO ACCESS CONFIGURE WEBTOOLS USING A INTERNET
WEB BROWSER ........................................................................................ 27
2.5.2 TO BACK UP E-7100 SETTINGS...................................................... 28
2.5.3 TO RESTORE THE E-7100 SETTINGS ............................................ 28
3. REPLACEMENT ............................................................................29
3.1 GENERAL CAUTION.................................................................................. 29
3.2 COVER REMOVAL..................................................................................... 30
3.2.1 SIDE COVER FOR THE E-7100........................................................ 30
3.3 UNIT REMOVAL ......................................................................................... 31
3.3.1 VIDEO BOARD .................................................................................. 31
3.3.2 DIAGNOSTIC LED BOARD ............................................................... 32
3.3.3 HARD DISK DRIVE (HDD) ................................................................ 32
3.3.4 POWER SUPPLY UNIT ..................................................................... 33
3.3.5 FANS ................................................................................................. 34
3.3.6 MOTHERBOARD............................................................................... 35
3.3.7 MEMORY 1GB DIMM ..................................................................... 37
3.3.8 CPU AND COOLING ASSEMBLY ..................................................... 38
Overview ............................................................................................... 38
Cooling assembly removal procedure ................................................... 38
CPU removal procedure ........................................................................ 39
3.3.9 LITHIUM BATTERY ........................................................................... 39
3.3.10 GIGABIT ETHERNET PCB .......................................................... 40
3.3.11 CABLES CONNECTED TO THE FRONT PANEL ....................... 41
3.3.12 SOFT POWER PUSH BUTTON................................................... 42
4. SOFTWARE MAINTENANCE........................................................43
4.1 GENERAL NOTES AND CAUTIONS.......................................................... 43
4.2 CLEARING THE QUEUED PRINT JOBS IN THE E-7100 .......................... 45
4.3 RESTORING THE E-7100 TO FACTORY DEFAULTS .............................. 46
4.4 SYSTEM SOFTWARE INSTALLATION PROCEDURE.............................. 48
4.4.1 OVERVIEW........................................................................................ 48
4.4.2 INSTALLING SYSTEM SOFTWARE OVER THE NETWORK
PORT .......................................................................................................... 49
4.4.3 INSTALLING SYSTEM SOFTWARE USING A USB DRIVE ............. 53
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Preparation............................................................................................ 53
Installation Procedure............................................................................ 54
4.5 PATCH INSTALLATION PROCEDURE...................................................... 59
5. TROUBLESHOOTING ...................................................................60
5.1 OVERVIEW................................................................................................. 60
5.2 LED DIAGNOSTIC CODES ........................................................................ 62
5.2.1 OVERVIEW INITIAL CHECKLIST ..................................................... 62
5.2.2 LED DIAGNOSTIC TABLES .............................................................. 63
5.3 ERRORS AND SUGGESTED ACTIONS.................................................... 69
5.3.1 START-UP PROBLEMS .................................................................... 69
5.3.2 SYSTEM PROBLEMS ....................................................................... 72
5.3.3 SYSTEM SOFTWARE INSTALLATION............................................. 73
Network Port Method............................................................................. 74
USB Drive Method................................................................................. 75
5.3.4 NETWORK PROBLEMS.................................................................... 77
5.3.5 PRINTING PROBLEMS ..................................................................... 79
5.4 TEST THE VOLTAGE SUPPLIES .............................................................. 85
6. DETAILED SECTION DESCRIPTIONS.........................................87

6.1 BLOCK DIAGRAM AND FUNCTIONS........................................................ 87
6.2 PRINT DATA PROCESSING ...................................................................... 89
6.2.1 FLOW CHART ................................................................................... 89
7. SPECIFICATIONS..........................................................................90
7.1 GENERAL SPECIFICATIONS .................................................................... 90
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Read This First

Safety Information
When using this machine, the following safety precautions should always be followed.
Safety During Operation

In this manual, the following important symbols are used:
Indicates a potentially hazardous situation which, if instructions are not followed, could
result in death or serious injury.
Indicates a potentially hazardous situation which, if instructions are not followed, may result
in minor or moderate injury or damage to property.
Connect the power cord directly into a wall outlet and never use an extension cord.
Disconnect the power plug (by pulling the plug, not the cable) if the power cable or
plug becomes frayed or otherwise damaged.
To avoid hazardous electric shock, do not remove any covers or screws other than
those specified in this manual.
Turn off the power and disconnect the power plug (by pulling the plug, not the
cable) if any of the following occurs:
1) You spill something into the machine.
2) You suspect that your machine needs service or repair.
3) The external housing of your machine has been damaged.
Protect the machine from dampness or wet weather, such as rain and snow.
Unplug the power cord from the wall outlet before you move the machine. While
moving the machine, you should take care that the power cord will not be
damaged under the machine.
When you disconnect the plug from the wall outlet, always pull the plug (not the
cable).
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
Power Cord Precautions

To reduce the risk of electric shock or damage to the equipment:
User the appropriate power cord which was set up by your manufacturer's authorized
service provider.
Do not place objects on AC power cords or cables. Arrange them so that no one may
accidentally step on or trip over them.
Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the
cord by the plug.
Do not disable the power cord grounding plug. The grounding plug is an important
safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible
at all times.
Power Supply
The socket-outlet shall be installed near the product and shall be easily accessible.
Netzanschluss (Deutch)
Die Wandsteckdose sollte in der Nhe Gerts installiert und leicht zugnglich sein.
Use of controls, adjustment or performance of procedures other than those

specified in this manual may result in hazardous radiation exposure.
IMPORTANT SAFETY NOTICES

PREVENTION OF PHYSICAL INJURY
1). Before disassembling or assembling parts of the controller, make sure that the
AC power cord is unplugged.
2). The wall outlet should be near the controller and easily accessible.
3). Note that some components of the controller are supplied with electrical voltage even
if the main power switch is turned off.
4). If any operation check has to be made with exterior covers off while the main switch is
turned on, keep hands away from electrified or mechanically driven components.
OBSERVANCE OF ELECTRICAL SAFETY STANDARDS
1). The controller must be installed and maintained by a customer service representative
who has completed the training course on the controller.
2). The danger of explosion exists if the battery on the motherboard is incorrectly
replaced. Replace the battery only with the equivalent type recommended by the
manufacturer. Discard the used motherboard battery in accordance with the
manufacturers instructions and local regulations.
SAFETY AND ECOLOGICAL NOTES FOR DISPOSAL

1). Dispose of replaced parts in accordance with local regulations.
2). When keeping used lithium batteries in order to dispose of them later, do not put more
than 100 batteries per sealed box. Storing larger numbers or not sealing them apart may
lead to chemical reactions and heat build-up.
Symbols:
Symbol
What it means
Refer to section number/document
Screw
Connector
Trademarks:
Windows is a registered trademark of Microsoft Corporation in the United States and /or
other countries.
Fiery is a registered trademark of Electronics For Imaging, Incorporated.
PostScript is a registered trademark of Adobe Systems, Incorporated.
Ethernet is a registered trademark of Xerox Corporation.
Macintosh is a registered trademark of Apple Computer, Incorporated.
Pentium is a registered trademark of Intel Corporation.
Other product names used herein are for identification purposes only and may be
trademarks of their respective companies. We disclaim any and all rights involved with
those marks.
Installation Requirements
1. INSTALLATION
Fiery E-7100
D380
1.1 INSTALLATION REQUIREMENTS

1.1.1 ENVIRONMENT
1.
Temperature Range:
5C to 40C (41F to 104F)
2.
Humidity Range:
10% to 90% RH
3.
Ambient Illumination:
Less than 1500 lux (do not expose to direct sunlight or strong light)
4.
Ambient Dust:
Less than 0.10 mg/m3
5.
If the place of installation is air-conditioned or heated, do not place the machine where
it will be:
1) Subjected to sudden temperature changes
2) Directly exposed to cool air from an air-conditioner
3) Directly exposed to heat from a heater
6.
Do not place the machine where it will be exposed to corrosive gases.
7.
Do not install the machine at any location over 3,048 m (10,000 feet) above sea level.
8.
Place the controller on a strong and level base.
9.
Do not place the machine where it may be subjected to strong vibrations.
10. Do not connect the machine to a power source shared with another electrical
appliance.
11. The machine can generate an electromagnetic field, which could interfere with radio or
television reception.
1.1.2 MACHINE LEVEL

1.
Front to back: Within 5 (0.2") away from level
2.
Right to left: Within 5 (0.2") away from level
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Installation Requirements
1.1.3 MINIMUM SPACE REQUIREMENTS
Place the machine near the power source, providing clearance as shown.
You may place the machine [A] on the right side of the large capacity tray or copier as
shown (top view) in the illustration.
1.1.4 POWER REQUIREMENTS
Insert firmly the plug in the outlet.
Avoid using an outlet extension plug or cord.
Ground the machine. Avoid using a 3-pronged adapter in a 2-hole ungrounded

outlet.
Use the supplied AC power cord with this product.
1.
Input voltage level: 100 - 240V, 50 - 60Hz; 3A
2.
Do not put anything on the AC power cord.
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Installation Flow Chart
1.2 INSTALLATION FLOW CHART
Fiery E-7100
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Recommended installation steps are as follows:
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Machine Installation
1.3 MACHINE INSTALLATION

1.3.1 SETTING CUSTOMER EXPECTATIONS
Before installation, the customer should be informed of the following:
Some nodes on the network may be unavailable for up to one hour.
The copier may be unavailable for up to one hour
The site administrator should be available during the installation for assistance with
network connectivity issues.
Equipment downtime and impact on the network can be minimized if the site
administrator installs a network node for the E-7100 and confirms network connection
for the E-7100 installation.
The site administrator should have a networked computer available during the
installation. The appropriate software should already be installed.
Documentation for
the networked computer and the network operating software should be available.
The site administrator should install the user software shipped with the E-7100 (user
documentation is also included) onto the networked PCs and Mac OS computers that
will print to the E-7100.
This guide covers hardware installation and service. It provides general

information on connecting the E-7100 to the customers network. For network
setup and configuration information, refer the site administrator to the
Configuration and Setup manual.
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1.3.2 UNPACKING THE E-7100

1.
Open the box and remove the packing material.
2.
Remove the contents from the top container. Inspect the contents for visible damage.
[A]: E-7100
[F]: Screw (M3 x 2)
[B]: Fierydriven Keytop
[G]: Protection Plate (For E-7100)
[C]: Fierydriven Logo
[H]: Protection Plate (For E-Copier)
[D]: Media Pack
[I]: Gigabit Ethernet PCB
[E]: Interface Cable
[J]: AC Power Cord
3.
Give the Media Pack [D] to the site administrator.
4.
Take the remaining components out of the top container.
5.
Remove the top container and any packing materials.
6.
Carefully lift the E-7100 out of the box.
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The top container should include the following items:
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1.3.3 FRONT AND BACK PANELS

After unpacking the E-7100, familiarize yourself with the front and back panels before you
connect the E-7100 to the Copier.
Front Panel
[A]: Soft Power Push Button

[B]: Front Panel USB Port
[C]: Power Indicator
[D]: HDD Access Indicator
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Back Panel
[A]: Diagnostic LEDs (For service use only)

[B]: Service Switches (For service use only)
[C]: Power Connector
[D]: Main Power Switch
[E]: Gigabit Ethernet connector
[F]: LAN Connector (For customer use)
[G]: Not used (Monitor port)
[H]: Not used (Serial Port)
[I]: Back Panel USB Ports
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1.3.4 CONNECTING E-7100 TO THE COPIER

Preparation for Installing the Color Controller E-7100
After you unpack the E-7100, connect the E-7100 to the copier before you connect it to the
network. This is to confirm that there are no problems with the hardware and controller
itself.
Turn the controller main power switch and copier main power switch to off and
disconnect the power cords before you do these procedures.
1.
Disconnect the ARDF connector [A] ( x 1).
2.
Remove the rear upper cover [B] ( x 3, stepped x 2).
3.
Remove the rear lower cover [C] ( x 2 stepped x 2).
4.
Remove the controller box cover [A] ( x 16).
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5.
Remove the I/F slot cover [A] of slot C ( x 1).
6.
Insert the Gigabit Ethernet PCB [B] ( x 2).
7.
Turn the copier main power switch on, and enter SP mode.
8.
Change the network setting of SP5193-001 from 0 to 1.
9.
Press the On switch (operation switch) on the copier operation panel and wait until the
On indicator is off.
10. Turn the copier main power switch off.

11. Connect the interface cable [C] to both of the Gigabit Ethernet connectors. Attach this
with the prong of the protector plates [D] and [E] ( x 1 each).
Make sure that the Gigabit Ethernet PCB [B] is inserted straight and firmly.
12. Connect the appropriate AC power cord to the power connector at the back of the
E-7100.
13. Remove the blank key [A] on the operation panel of the copier and discard it.
Make sure that the blank key [A] is the third from the bottom.
14. Install the "Fierydriven" key top [B] in the empty slot.
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15. Attach the Fiery Decal [A] to the copier front cover.
1.3.5 STARTUP AND INITIAL SETUP

1.
Connect the power cord of the copier to a power outlet and switch on the copier main
power.
The copier must be turned on before you turn the E-7100 on.
Make sure that all firmware modules for the copier are updated to the newest
versions. If they are not, update them before you turn on the E-7100. (
Copier Service Manual)
2.
Turn the main power switch on the E-7100 back panel to ON.
3.
Press and release the soft power push button on the front panel of the E-7100.
4.
Allow startup to proceed without interruption, while you watch the diagnostic LEDs on
the back panel of the E-7100.
5.
When the diagnostic LEDs remain at 00, go to the copier operation panel and press
the Fierydriven key. Please wait may be shown on the copier operation panel.
6.
Within about three minutes, the language selection screen is shown. (If this screen is
not shown, then press the Fierydriven key again.)
7.
Select the desired language button, and touch Continue.
English
Dutch
Spanish
Italian
German
French
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After you have selected a language, you cannot change the language unless
you perform Factory Defaults ( Restoring the E-7100 to factory defaults)
or re-install the system software.
The default settings for the E-7100 depend on the language selection as
follows:
Selected Language & Measurement Units

English - Metric /
English - US
Dutch / Spanish /
Italian / German/
French
PS
Setting
PCL
Setting
Default Paper Sizes

Paper Size
US
Metric
Letter
A4
US
Metric
Paper Size System

Pages
If you selected English at the language selection screen, you are prompted to select
the Measurement Units. Select either US or Metric, and then touch Continue.
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8.
The System will reboot. After a few minutes, to confirm that the reboot was successful,
press the Fierydriven key.
9.
Now the E-7100 can be used with the default settings (minimum setup).
The E-7100 setup options should be configured later by the site administrator.
1.3.6 VERIFYING THE CONNECTION (LOCAL TEST PRINT)

After you connect the E-7100 to the copier, print the Test Page and the Configuration Page
to verify that the connection between the E-7100 and the copier is good.
1.
Make sure that the copier is not in use.
2.
Check the settings in the following table, and make sure that Letter or A4 paper is
loaded in at least one of the paper trays of the copier.
3.
PS Setting Default
PCL Setting Paper Size
Paper Size
for System Setting
Setup Option
US
Metric
US
Metric
Configuration Page requires
Letter
A4
PS Test Page requires
Letter
A4
PCL Test Page requires
Letter
A4
On the operation panel of the copier, press the Fierydriven key to access the Fiery
menu screen.
4.
Move to the Fiery tab.
5.
Touch Printable Info.
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6.
7.
Print the following pages:
Configuration Page
PS Test Page
PCL Test Page
Examine the quality of the test pages.
All patches should be visible, but it is acceptable if they are very faint in the 5%
and 2% ranges.
Each patch set should show uniform gradation from patch to patch as the shade
lightens from 100% to 0%.
Poor image quality may indicate that the copier needs service. For more
information, see the documentation provided with the copier.
1.3.7 VERIFYING CONNECTION TO THE NETWORK

The E-7100 provides twisted pair connectivity to an Ethernet network.
Cable requirements:
10BaseT (Ethernet): Unshielded Twisted Pair (UTP), Category 3 or higher
100BaseTX (Fast Ethernet): UTP, Category 5 or higher (4-pair/8-wire, short length)
1000BaseT (Gigabit Ethernet): UTP, Category 5e or higher (4-pair/8-wire, short-length)
If the print engine is 230V, use a shielded network cable.
1.
Turn off the E-7100 power before connecting the E-7100 to any network device.
2.
Connect the network cable to the LAN connector on the E-7100.
3.
Make sure that the copier power is switched on.
4.
Turn the power switch on the E-7100 back panel to ON.
5.
Press and release the soft power push button on the front panel of the E-7100.
6.
Allow startup to proceed without interruption, while you watch the diagnostic LED on
the back panel of the E-7100. When the diagnostic LEDs show 00, go to the copier
operation panel.
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7.
Press the Fierydriven key on the copier operation panel to access the fiery menu
screen.
8.
9.
Touch Setup.
10. You are asked to enter an administrator password. (The default is Fiery .1)
11. Ask the site administrator to configure the Setup options.
It is the site administrators responsibility to configure the correct setup

options for the network and user environment. The default settings in the
setup may be adequate, but they may not be optimal for the users
environment. Refer the site administrator to the Configuration and Setup
manual for setup information.
If more than one E-7100 unit should be installed at the customer site with
almost the same system settings, tell the site administrator that the Backup
and Restore feature will be useful. ( This feature is explained in the
Configuration and Setup manual.)
12. After configuring the Setup options, verify the network connection.
13. Ask the site administrator to install the printer driver on a client PC, and to make a test
print from that PC.
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Installing Optional Features
1.4 INSTALLING OPTIONAL FEATURES

1.4.1 OVERVIEW
EFI Hot Folders
EFI Auto Trap
EFI Spot On
Fiery E-7100
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The system software for the E-7100 contains the following optional features:
Initially, the above three optional functions cannot be used. When the customer purchases
these options, a hardware USB dongle which includes a license for the optional feature will
be provided.
After the license for the feature is transferred to the E-7100, the dongle will be locked to
that particular E-7100 (a unique value will be written to the dongle).
To transfer the license from the dongle to the E-7100, you turn off the E-7100 power,
connect the dongle, turn on the E-7100 power, wait for the E-7100 to get to the idle
condition, then remove the dongle. The feature is now activated. There is a detailed
procedure on the next page.
After this, the same dongle cannot be used on another E-7100, unless the license is first
removed from the original E-7100 using that dongle. (You must use the same dongle.)
To remove the license from the E-7100, do exactly the same procedure that you use
when you transfer the license from the dongle to the E-7100. This deactivates the
feature.
When the feature is removed from the original E-7100, the unique value will be removed
from the dongle. The dongle can now be used on another E-7100.
If a dongle that has already a unique value (had its unit ID locked to a E-7100) is inserted
into another E-7100 unit, the dongle will have no effect.
The number of times the license can be removed from the E-7100 is limited as shown in
the table below. (Activate 4 times and deactivate 3 times.) When this limit is reached, the
dongle can no longer be used to remove the license, so the license will stay on the E-7100.
If a dongle is inserted to remove a feature but the limit has been reached, there will be no
effect.
E-7100 Power Turned On (or

E-7100 Rebooted) with
Dongle Connected
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Activates/Deactivates the
feature on the E-7100
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License Transferred to
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1st time
Activates
E-7100
2nd time
Deactivates
Original Dongle
3rd time
Activates
E-7100
4th time
Deactivates
Original Dongle
5th time
Activates
E-7100
6th time
Deactivates
Original Dongle
7th time
Activates
E-7100
8th time and after
No effect
No effect
1.4.2 ACTIVATE / DEACTIVATE AN OPTIONAL FEATURE

USING A DONGLE
The optional feature dongle can be used to either activate or deactivate a feature.
The
operation for both of these procedures is exactly the same, and the successful activation or
deactivation can be confirmed by printing the configuration page.
The purpose of the ability to remove the license (deactivation) is to handle cases where the
license was accidentally installed on the wrong E-7100 unit.
Immediately after the E-7100 main power is turned on or the E-7100 is rebooted, the
E-7100 checks for the presence of the feature activation dongle.
1.
Print the configuration page of the E-7100. ( Printing the Configuration Page or Test
Sheets)
2.
With the configuration sheet, check the condition of the optional feature that you will
activate/deactivate. (If activated, the option name will appear on the configuration
page.)
3.
Shut down the E-7100 and turn the power of the E-7100 OFF. ( Shutting Down the
E-7100 only)
4.
Insert the dongle in one of the USB ports.
5.
Make sure that the copier main power is already ON.
6.
Turn the power switch of the E-7100 ON, then press and release the soft power push
button on the front of the E-7100.
7.
Wait for the E-7100 to come to the idle status. During this startup sequence, the
optional feature will be activated/deactivated.
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If the E-7100 already has a particular feature activated, and a new dongle for
the same feature is inserted, the license will not be affected and the new
If the E-7100 already has a particular feature activated and the matching
dongle is inserted, the feature will be removed, and the dongle can then be
re-used on another E-7100 unit.
8.
Remove the dongle from the USB port.
Do not forget to remove the dongle at this time.
If you leave the dongle in the USB port and the E-7100 main power is
restarted or the E-7100 is rebooted, then the condition of the optional feature
will be reversed. (For example, if you wanted to activate the feature, it is now
deactivated.) The only exception is that after you activate a feature for the 4th
time, it cannot be deactivated.
9.
Print a configuration page ( Shutting Down the Copier and the E-7100).
10. On the configuration page, check if the desired optional feature is

activated/deactivated. (If activated, the option name will appear on the configuration
page.)
If you have activated an optional feature, keep the configuration page. You may need it
later for troubleshooting purposes, as shown in the following caution.
After an optional feature has been activated, the optional feature license
information is kept inside the U601 chip on the video board of the E-7100.
If the U601 chip becomes defective, the following are needed as evidence in
order to get a new U601 chip and optional feature dongle:
The defective U601 chip
The configuration page that shows that the defective U601 chip had the
optional feature license installed.
Therefore, always print a configuration page and keep it when you activate a
new optional feature on the E-7100.
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dongle will remain active.
11. Three tags with six labels are attached to each optional feature dongle.
a) Optional Feature Name: Printed
b) Optional dongle serial number: Printed
c) Installed Controller Model Name: Blank
d) Installed Controller Serial Number: Blank
e) 4 check boxes for Activation: Not checked
f) 3 check boxes for Deactivation: Not checked
For the labels c) to f), you can fill in the related information or check the boxes, if you want
to keep a record of the status of each dongle.
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Start-Up, Shut-Down, and Reboot
2. GENERAL OPERATIONS FOR SERVICING
The copier and the E-7100 have separate main power switches. During normal operation,
you can leave the E-7100 main power switch in the ON (I) position.
2.1.1 STARTING THE COPIER AND THE E-7100

1.
Turn on the main power switch of the copier.
2.
If the main power switch of the E-7100 is OFF (O), turn on the main power switch of
the E-7100.
3.
Press and release the soft power push button on the front of the E-7100.
The controller enters into the boot-up sequence.
4.
After the E-7100 and the copier become idle, press the Fierydriven key. The Fiery
menu screen will appear on the copier operation panel.
2.1.2 SHUTTING DOWN THE COPIER AND THE E-7100

1.
Press the Fierydriven key on the operation panel of the copier. The fiery menu screen
appears.
2.
3.
Touch Restart Fiery.
4.
Touch Shut Down, then touch OK.

The E-7100 enters into the shut down sequence.
The diagnostic LEDs on the back panel of the E-7100 will turn off.
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2.1 START-UP, SHUT-DOWN, AND REBOOT
5.
Press the On switch (operation switch) on the copier operation panel and wait until the
On indicator is off.
Do not turn off the main power switch of the copier when the On indicator is on
or blinking. Doing so could cause system problems such as hard disk drive or
memory problems.
6.
Turn the copier main power switch off.
7.
If the E-7100 is being taken out of service, turn off the E-7100 using its main power
switch. (For example, if someone needs to move the E-7100, disconnect cables, or
open the chassis.)
2.1.3 SHUTTING DOWN THE E-7100 ONLY

1.
Press the Fierydriven key on the operation panel of the copier. The Fiery menu
screen appears.
2.
3.
4.
Touch Shut Down, then touch OK.

The E-7100 enters into the shut down sequence.
The diagnostic LEDs on the back panel of the E-7100 will turn off.
5.
If the E-7100 is being taken out of service, turn off the E-7100 using its main power
switch. (For example, if someone needs to move the E-7100, disconnect cables, or
open the chassis.)
2.1.4 RESTARTING THE E-7100

When restarting the E-7100 to recover from a problem, try this procedure first. However,
this procedure will only restart the E-7100 application software that is now running on the
system OS. To reboot the system OS (for example, after downloading a patch), see the
next section Rebooting the E-7100 ( Rebooting the E-7100).
1.
Make sure that the E-7100 is not in use.
2.
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screen appears.
4.
5.
Touch Restart Fiery Service
6.
Wait until the E-7100 becomes idle.
Fiery E-7100
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3.
2.1.5 REBOOTING THE E-7100

Use this procedure to reboot the system OS (for example, after downloading a patch).
1.
2.
screen appears.
3.
4.
5.
Touch Restart System
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6.
Wait until the E-7100 becomes idle.
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Cancelling the Current Print Job
2.2 CANCELLING THE CURRENT PRINT JOB

1.
Press the Fierydriven key on the operation panel of the copier to access the Fiery
menu screen.
2.
Move to the Job list tab.
3.
From the job list, touch the job that you want to cancel.
4.
Touch Cancel.
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When you want to cancel the current print job, do the following:
Printing the Configuration Page or Test Sheets
2.3 PRINTING THE CONFIGURATION PAGE OR TEST

SHEETS
1.
2.
menu screen.
3.
4.
Touch Printable Info, then touch the desired key.
Configuration Page
PS Test Page
PCL Test Page
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Running the E-7100 Setup
2.4 RUNNING THE E-7100 SETUP

The following procedures show how to access the Setup menu from the Fiery menu
When the network settings (protocol, IP Address, etc.) are already configured and
the Enable Web Service option is set to ON, you can also configure the E-7100
setup from Configure Webtools. To do this, use a web browser on a personal
computer which is connected to the network. For more detailed instructions,
please refer to the Configuration and Setup manual.
When you try to get access to the Setup menu, you are always asked to input an
administrator password. (The default password is Fiery.1)
Ask the site
administrator to input the administrator password when you must get access to the
Setup menu.
2.4.1 TO ACCESS THE SETUP MENU

1.
2.
menu screen.
3.
4.
Touch Setup.
5.
You may be asked to enter an administrator password. (Ask the site administrator to
enter the password. The default password is Fiery.1)
6.
The main setup screen appears.

For the details of each setup option value, refer to the Configuration and Setup
manual.
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screen.
Running the E-7100 Setup
2.4.2 TO EXIT FROM THE SETUP MENU

1.
At the main setup screen, touch Exit Setup.

The Fiery menu screen will disappear.
2.
When you are prompted System Requires to Reboot for Changes to Apply, touch
Reboot now.
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Backup / Restore the System Settings
2.5 BACKUP / RESTORE THE SYSTEM SETTINGS

The administrator at the customer site can back up the current E-7100 configuration and
This feature is also useful when
1.
The customer purchases more than one unit of E-7100 and wants to configure all of
them with almost the same system configuration.
2.
The E-7100 needs to be re-configured after system software installation.
The following items can be backed up to a configuration settings file:
All system settings with the exclusion of Date / Time.
Imposition templates saved in the default directory for these files on the E-7100
Address books
Virtual Printer settings
Users and Groups information (login names and passwords)
Custom spot colors
The configuration settings file is saved on the computer from which you access
Configure Webtools. Make sure that you do not save the configuration settings file
to the E-7100 itself. Otherwise, when you reinstall system software, the
configuration settings file residing on the E-7100 is deleted.
2.5.1 TO ACCESS CONFIGURE WEBTOOLS USING A

INTERNET WEB BROWSER
The network settings (protocol, IP Address, etc) should be already configured and
the Enable Web Service option should be set to ON (default), in order to access
the Configure Webtools.
1.
Start your internet web browser and type the IP address of the E-7100.
2.
Click the Configure tab on the E-7100 home page.
3.
Click Launch Configure.
4.
Log on as an Administrator with the appropriate password.

(The default password is Fiery.1.)
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restore it later.
Backup / Restore the System Settings
The same menu can also be accessed from inside the Command WorkStation,
Windows Edition (Server > SetUp > Server > Backup / Restore).
2.5.2 TO BACK UP E-7100 SETTINGS

1.
Choose Configure > Server > Backup / Restore.
2.
Click Backup Fiery Settings.
3.
In the dialog box that appears, accept the default file name or type a new name for the
backup file.
4.
Click Save.
The saved configuration settings file can only be restored to the same model
(E-7100).
2.5.3 TO RESTORE THE E-7100 SETTINGS

1.
Choose Configure > Server > Backup / Restore.
2.
Click Backup Fiery Settings.
3.
In the dialog box that appears, type the name of the configuration settings file or select
it from the list.
4.
Click Open.
The server name and static IP address are restored therefore if the restore
operation is used on more than one E-7100 you must reconfigure them to be
unique.
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General Caution
3. REPLACEMENT
Turn off the power and unplug the E-7100 before attempting any of the procedures
in this section.
Before accessing internal components, position the E-7100 so that it is resting on its
right-hand side on a flat, anti-static surface.
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3.1 GENERAL CAUTION
Cover Removal
3.2 COVER REMOVAL

3.2.1 SIDE COVER FOR THE E-7100
[A]: Side cover ( x 6)
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Unit Removal
3.3 UNIT REMOVAL
Fiery E-7100
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3.3.1 VIDEO BOARD
[A]: Video board with bracket ( x 2)
[B]: Bracket ( x 2)
[C]: U601
The video board that you use as a spare part does not include the U601.
When you replace the video board, do not forget to move the U601 from the old
board to the new board.
U601: Contains option upgrade information and licensing information for the E-7100.
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3.3.2 DIAGNOSTIC LED BOARD
[A]: 16-pin DIAG cable ( x 1)

[B]: DIAG board ( x 4)
3.3.3 HARD DISK DRIVE (HDD)
[A]: HDD with bracket ( x 4)

[B]: HDD ( x 4)
[C]: SATA data cable ( x 1)
[D]: SATA power cable ( x 1)
[E]: Legacy power connector (DO NOT USE)
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Unit Removal
Fiery E-7100
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3.3.4 POWER SUPPLY UNIT
1.
2.
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Power supply cable ( x 4).
[A]: Power harness.
[B]: HDD power connector for HDD
[C]: 4-pin power connector for the PW2 socket on the motherboard.
[D]: 20-pin power connector for the PW1 socket on the motherboard.
[E]: Main power switch
Power supply unit [F] ( x 5)
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3.3.5 FANS
1.
Video board ( Video Board)
2.
Cables ( x 2):
[A-2] from FAN2
[A-3] from FAN3
3.
[FAN2]: Fan ( x 4)
4.
[FAN3]: Fan ( x 4)
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Connect the [A-2] cable (Short) to FAN2 on the motherboard.
Connect the [A-3] cable (Long) to FAN3 on the motherboard.
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3.3.6 MOTHERBOARD
1.
Video board ( Video board)
2.
Fan case ( Fans)
3.
Cables ( x 8):
[A]: 4-pin power connector from PW2
[B]: 20-pin power connector from PW1
[C]: USB cable from USB3
[D]: Fan cable from FAN3
[E]: Front panel cable from J25
PIN1 & 3
HDD LED
PIN2 & 4
Power LED
PIN6 & 8
Soft Switch
[F]: DIAG cable from J26

[G]: Fan cable from FAN2
[J]: SATA data cable from SATA0
4.
Screws ( x 4)
5.
Memory ( Memory - 1GB DIMM)
6.
CPU Cooling Assembly ( CPU and Cooling Assembly)
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7.
CPU ( CPU and Cooling Assembly)
When you replace the motherboard, remove the CPU and memory and attach
them to the new motherboard ( CPU and Cooling Assembly).
For reassembling:
Make sure of where to connect the connectors for each cable.
Make sure that all connectors are inserted firmly in the sockets. Also, do not put the
connectors in the sockets the wrong way around.
Connector
[A]
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Location
SATA data cable
SATA0
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[B]
4-pin power
PW2
[C]
20-pin power
PW1
[D]
Front panel USB port
USB3
[E]
Bottom chassis fan
FAN3
[F]
Soft power button cable and activity LED

cables
J25
For HDD LED
For Power LED
For Soft Switch
[G]
DIAG cable
[H]
Video interface board
PCIE2
[I]
Top chassis fan
FAN2
[J]
Memory
DIMM2
[K]
CPU fan
FAN1
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Unit Removal
J26
3.3.7 MEMORY 1GB DIMM
1.
Push outward on the levers [A-1], [A-2] on each side of the DIMM.
2.
Slide the DIMM [B] straight out of the socket.
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Always attach the DIMM [B] to the DIMM2 socket.
Gently slide the DIMM straight down into the socket and press so that the levers
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Unit Removal
lock the DIMM into place. Make sure that the levers close securely around the
ends of the DIMM.
DIMMs fit in the socket only one way.
3.3.8 CPU AND COOLING ASSEMBLY

Overview
You can replace the following parts.
Cooling Assembly only
CPU and Cooling Assembly (as a set). If you replace the CPU, you must replace the
cooling assembly also, as a set.
The cooling assembly consists of a fan with heat sink and a clip assembly.
Be careful not to damage the motherboard, the CPU, or the CPU socket when you
replace the cooling assembly. Remove the memory before you remove the cooling
assembly.
When you want to replace the CPU, replace the CPU and the cooling assembly as
a set. This is very important, because the thermal pad that is attached to a new
heat sink will make a good contact between the CPU and the heat sink when
heated. If you attach a used cooling assembly to a new CPU by mistake, the heat
sink will not contact the CPU properly, and this will cause the CPU to overheat.
Cooling assembly removal procedure
1.
Remove the CPU fan cable [A] from the motherboard ( x 1).
2.
Remove the fan heat sink [B] ( x 4).
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CPU removal procedure
1.
Release the locking screw to release the CPU [B] from the socket [C].
2.
Grasp the CPU by its edges and gently lift it from the socket.
For Re-attaching:
Check the location of the arrow [A] on the CPU [B] when you insert the CPU into the
socket [C]. (See the illustration above.)
Be careful not to bend the pins when you insert the CPU into the socket.
Set the CPU in the socket completely and without forcing it.
3.3.9 LITHIUM BATTERY
There is danger of explosion if the battery is replaced with the incorrect type.
Replace with only with the same lithium battery supplied as a spare part.
Discard the used motherboard battery in accordance with the manufacturers

instructions and local regulations.
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For Re-assembling:
You need to re-configure the system date and time.
To configure the system date and time, enter the Server setup menu from the Setup
main menu. ( To Access the SetUp Menu)
3.3.10 GIGABIT ETHERNET PCB
1.
Copier rear upper cover
2.
Copier rear lower cover
3.
Copier controller box cover
4.
Protector plates [A], [B] ( x 1 each)
5.
Interface cable [C]
6.
Gigabit Ethernet PCB [D] ( x 1)
For Re-assembling:
Make sure that the Gigabit Ethernet PCB is inserted straight.
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Unit Removal
Fiery E-7100
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3.3.11 CABLES CONNECTED TO THE FRONT PANEL
1.
Side cover
2.
3.
Front panel USB port cable [A] from USB3
4.
HDD LED cable [B] from J25
5.
Power LED cable [C] from J25
6.
Front panel [D] ( x 1)
7.
Front panel USB port cable [A] from front panel ( x 2).
8.
HDD LED cable [B] from front panel.
9.
Power LED cable [C] from front panel.
10. Center panel [E] from the front panel [D] ( x 4)

For Re-assembling:
Make sure that all connectors are inserted firmly in the sockets. Also, do not put the
connectors in the sockets the wrong way around.
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3.3.12 SOFT POWER PUSH BUTTON
1.
Side cover
2.
3.
Soft Power Push Button cable from J25
4.
Front panel [B] ( x 1)
5.
Soft power button cable from the front panel.
For Re-assembling:
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General Notes and Cautions
4. SOFTWARE MAINTENANCE
You may use one of the following when you have a problem with the system software or the
HDD.
Clear Server: Deletes all queued print jobs from the E-7100
Factory Defaults: Restores the E-7100 to the factory defaults
System Software Reinstallation
The following table shows whether the current data on the E-7100 will remain or be deleted
when each of these is used.
System Software
Clear Server
Factory Defaults
Reinstallation /
Upgrade
Job Log
Not Deleted
Deleted
Deleted
Queued Jobs
Deleted
Deleted
Deleted
Scanned Jobs
Deleted
Deleted
Deleted
MailBox
Deleted
Deleted
Deleted
Archived Jobs
Deleted
Deleted
Deleted
FreeForm masters
Deleted
Deleted
Deleted
Resident Fonts
Not Deleted
Not Deleted
Deleted
Downloaded Fonts
Not Deleted
Deleted
Deleted
Language Selection
Not Deleted
Deleted
Deleted
Setup Options
Not Deleted
Deleted
Deleted
Patches
Not Deleted
Not Deleted
Deleted
Not Deleted
Not Deleted
Deleted
Not Deleted
Not Deleted
Not Deleted
Administrator
Password
Option Activation
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4.1 GENERAL NOTES AND CAUTIONS
General Notes and Cautions
In "System Software Reinstallation/Upgrade", "Upgrade" refers to replacing the

software with a new version. It does not refer to the application of patches. When
you apply a patch, data is not deleted.
Before you use any of the above features, make sure you inform the site administrator that
the indicated data and settings will be deleted and should be re-installed after the feature
has been used.
Job Log:
The list of jobs in the Job Log and all jobs in the queues are deleted. The site administrator
can use E-7100 Spooler to save a current list of jobs from the Job Log (the actual jobs are
not saved, only a list of them).
Queued Jobs:
All queued print jobs (in the Print, Hold, and Printed queues) will be deleted.
Archived Jobs and Free Form masters:
Archived jobs on the E-7100 HDD and FreeForm masters are deleted. The lists of archived
jobs and FreeForm masters are deleted as well.
Fonts:
All fonts on the HDD are deleted when you reinstall the system software. Resident fonts are
reinstalled when you reinstall the system software. Any customer-supplied fonts will need
to be reinstalled by the site administrator using E-7100 Downloader.
Administrator Password:
The administrator password will be deleted when system software is re-installed. (The
administrator password will return to Fiery.1 after the system software is re-installed.)
Configuration:
Make sure to print a configuration page before reinstalling the system software.
The
current Setup configuration will be lost when you reinstall the system software.
Compatibility:
When you upgrade the system software, make sure the latest user software is installed
onto all computers that print to the E-7100. Using incompatible versions of the system and
user software can result in system problems.
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Clearing the Queued Print Jobs in the E-7100
4.2 CLEARING THE QUEUED PRINT JOBS IN THE E-7100

The Clear Server command allows you to clear all queued print jobs from the E-7100;
which means jobs from the E-7100 Print, Hold, and Printed queues. Clear Server also
E-7100 FreeForm masters and the index of E-7100 FreeForm masters.
Before using Clear Server, inform the site administrator that data on the E-7100
hard disk will be deleted.
1.
Make sure the E-7100 is not in use.
2.
menu screen. ( Running the E-7100 Setup)
3.
Move to the Login tab.
4.
You are asked to enter an administrator password. (The default password is Fiery.1.)
5.
The main setup screen appears.
6.
Move to Fiery tab.
7.
Touch Clear Server.
8.
When you are prompted Clear all jobs from all queues?, touch OK
9.
The Fiery menu screen will disappear and data will be cleared before the system
restarts.
10. Press the Fierydriven key and check if the E-7100 becomes idle.
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clears all jobs archived on the E-7100 hard disk, the index of archived jobs, and finally, all
Restoring the E-7100 to Factory Defaults
4.3 RESTORING THE E-7100 TO FACTORY DEFAULTS

To restore the default settings of E-7100 and delete all the data stored on the HDD, use the
Factory Defaults feature. Also use Factory Defaults when you want to change the
language selection.
Before using Factory Defaults, inform the site administrator that all data
(including the downloaded fonts) stored on the HDD and setup options will be
deleted.
Performing Factory Defaults will not delete the current administrator password,
which was set for the E-7100 (the initial password is Fiery.1). Before performing
Factory Defaults, check if the site administrator can input the current
administrator password after the system software is restored.
If a unique administrator password is already set for the E-7100, but the site
administrator does not remember the password, you must re-install the system
software from the DVD (or from a prepared the USB drive).
There is a similar feature called Restore Fiery Default Settings in the Webtools.
This feature will return the settings to the defaults (factory settings) but will not
clear the language selection or data in the HDD, and does not require the E-7100
to reboot. For details, refer to the Configuration and Setup manual.
1.
Make sure the E-7100 is not in use.
2.
Print a configuration page (you may refer to this configuration page when you re-enter
the setup options). ( Printing the Configuration page or Test Sheets)
3.
Access the setup menu. ( Running the E-7100 Setup)
4.
Touch Factory Defaults.
5.
When you are prompted Change all settings (including network) back to Factory
Defaults and Shutdown?, touch Continue.
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Restoring the E-7100 to Factory Defaults

6.
Wait for the diagnostic LEDs on the E-7100 to turn off.
7.
Press and release the soft power push button on the front panel of the E-7100. The
8.
Go to the copier and press the Fierydriven key.
9.
The language selection screen will appear. Start to configure the E-7100.
(For details, go to step 25 of the system software installation procedure. System
Software Installation Procedure)
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E-7100 takes less than three minutes to reach the idle condition.
System Software Installation Procedure
4.4 SYSTEM SOFTWARE INSTALLATION PROCEDURE

4.4.1 OVERVIEW
System software should be installed in the following cases:
You replace the HDD with a new one (on which the System Software is not installed)
You update to a more recent version of the system software (this is not necessary
when you apply a patch; it is necessary when you install a major version change)
You have trouble with the system software (e.g. software corruption) and the problem
cannot be solved by performing Factory Defaults.
The site administrator forgets the administrator password for the E-7100.
The system software is provided as follows:
System Software DVD:

System software and an installation program for the network port method are included.
USB Prep Tool CD:

Windows application program for copying the system software DVD to the USB drive,
and at the same time making the USB drive bootable.
There are two ways to install/reinstall system software on the E-7100:
Installing system software over the network port:

Connect a PC to the E-7100 interface cable, or through a hub using two network
cables. Install the system software from the System Software DVD.
Installing system software by booting the E-7100 from a USB drive:

Use the USB Prep Tool CD to install the USB Prep Tool Windows application on a PC.
Then use the system software DVD, a USB drive, and the USB Prep Tool Windows
application on the PC to make a bootable USB drive that includes E-7100 system
software. At the customer site, connect the USB port and turn the power ON. System
installation will be done automatically.
Before you start system installation, give the site administrator the opportunity
to print the Job Log and to save any custom simulations.
Also, print the Configuration Page and Font Lists.
Backup and Restore feature are sometimes useful in order to reduce the time
to re-configure the E-7100 system settings after the system installation (
Backup / Restore the System Settings).
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4.4.2 INSTALLING SYSTEM SOFTWARE OVER THE NETWORK

PORT
The system software DVD contains the system software and E-7100 System Software
Either:
Two Ethernet cables and an isolated hub/switch
Cables must be 4-pair/8-wire, short-length Cat 5 (for 100BaseT) or Cat 5e (for 1000BaseT)
Or:
For 100BaseTX: One Category 5 or higher Ethernet cross-over cable (4-pin/8-wire,

short-length)
For 1000BaseT: One Category 5e or higher Ethernet cross-over cable (4-pin/8-wire,
short-length)
A Windows XP/2000/Vista computer (PC) with:
CD/DVD drive, built in or attached
Support for 100BaseTX or 1000BaseT
This procedure describes using one cross-over cable. Instead of using a

cross-over cable, you may use two Ethernet cables and an isolated hub/switch.
(Do not connect any other devices to the hub/switch. Do not put the hub/switch on
the LAN. Do not use the hubs optical port or uplink switch.)
If the print engine is 230V, use shielded network cables.
1.
Print the Configuration Page ( Printing the Configuration Page or Test Sheet).
2.
If possible, back up the system settings to a configuration settings file with the Backup
feature ( Backup/Restore the System Settings).
3.
Perform the shut down procedure from the copier operation panel ( Shutting Down
the E-7100 Only).
4.
When the E-7100 power is down (that is when the diagnostic LEDs are off), turn the
main power switch of the E-7100 to OFF.
5.
Disconnect all cables from the E-7100 connector panel.
6.
Connect the Ethernet cross-over cable to the LAN port and to the Windows
XP/2000/Vista PC.
7.
Turn on the PCs power and do the following procedure:
Close all software applications.
Stop all File Transfer Protocol (FTP) and Trivial FileTransfer Protocol (TFTP)
services.
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Disable all anti-virus and anti-spyware programs.
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Installer. To install system software using the LAN port on the E-7100, you need:
Make sure that the PC is configured to obtain its IP address automatically (DHCP).
Remove any network cables between the PC and the customer network.
Disable all wireless network connections.
Turn off the Windows Firewall.
Disable all power-save and hibernation settings.
8.
Insert the system software DVD into the PCs CD/DVD drive.
9.
Navigate to the CD/DVD drive and click the icon for the Installer.exe file, if it does not
start automatically.
10. Click Next at the Welcome screen. Read the Software License Agreement and click
the I Agree checkbox if you wish to continue the installation process, then click Next.
11. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance
to the Confirmation screen.
12. Set the E-7100 service switches to the service mode position: ON.
Ignore the steps shown on the PC screen because they may be confusing at
this stage of the procedure. Please continue to follow the steps of this
procedure.
13. Turn the main power switch of the E-7100 to ON, then press and release the soft
power push button on the front of the E-7100.
14.
Wait 10 seconds, then click Next on the PC screen.
15. At the Installation screen, click Next to start the installation. Wait while the files
are copied and installed.
The progress is slow at first.

For most computers, you must wait approximately 30 min. Do not click Cancel.
If you do click Cancel: Click Finish then turn the main power switch of the
E-7100 to OFF. Wait 10 seconds, and then repeat this procedure from the
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beginning. If the installation terminates abnormally, you may need to reboot the PC
also.
If Windows detects more than one NIC card in the PC, Windows will prompt
you to choose the NIC card that is connected to the E-7100. The NIC card to
choose may be a card that is associated with IP Address 0.0.0.0.
16. Click Exit when the screen shows that the installation is successful. Remove the
System Software DVD from the PC.
17. Turn the main power switch of the E-7100 to OFF.
18. Set the service switches in the normal position (not ON).
19. Disconnect the cross-over cable from the LAN port and the Windows XP/2000/Vista
PC.
20. Reconnect all cables that you removed earlier from the E-7100 panel.
21. Turn on the main power switch of the copier.
22. Turn on the main power switch of the E-7100.
23. Allow startup to proceed without interruption while you watch the diagnostic LEDs on
the back panel of the E-7100.
24. When the diagnostic LEDs show 00, go to the copier operation panel and press the
Fierydriven key. Please wait may be shown on the copier operation panel.
25. The language selection screen is shown. (If this screen is not shown, then press the
Fierydriven key again.)
Select the desired language, and touch Continue.
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English
Dutch
Spanish
Italian
German
French
After you have selected a language, you cannot change the language unless
you perform Factory Defaults ( Restoring the E-7100 to Factory Defaults)
or re-install the system software.
The default settings for the E-7100 depend on the language selection as
follows:
Selected Language & Measurement Unit

English Metric / Dutch /
English - US
Spanish /
Italian /
German/
French
PS
Setting
PCL
Setting
Default Paper Sizes

Paper Size
Paper Size System
Pages
US
Metric
Letter
A4
US
Metric
the Measurement Unit. Select either US or Metric, and then touch Continue.
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26. Wait for a short time, then press the Fierydriven key on the operation panel. Repeat if
necessary until Please wait no longer appears.
27. Press the Fiery tab to access Setup, and press Setup at the Fiery menu screen.
28. You are asked to enter the administrator password. (The default password is Fiery.1.)
29. Input the customers settings from the Configuration pages that you printed earlier. If a
backup exists of configuration settings file, restore it after the network configuration is
completed. ( Backup/Restore the System Settings)
Ask the site administrator for the other settings that are not on the
Configuration pages, You must reboot the E-7100 to apply the settings. For
more information, see the Configuration and Setup manual.
30. If you have been given any patches (system update files) for the version of system
software you have just installed, install the patches now. See the instructions provided
with each patch.
4.4.3 INSTALLING SYSTEM SOFTWARE USING A USB DRIVE

Preparation
To prepare a USB drive, which is bootable and includes system software, the following
items should be prepared:
E-7100 System Software DVD
USB Prep Tool CD
USB drive, more than 5 GB capacity

Example: Seagate USB 2.0 Pocket Hard Drive, model number ST650211
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Windows XP SP2/Vista computer (PC) with:
CD/DVD drive, built-in or attached
USB port (support for USB 2.0 or later is recommended)
USB1.x can also be used, but it will take more time to copy the system software.
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Installation Procedure
1.
Install the USB Prep Tool application on the PC, if it is not already installed:
1.
Insert the USB Prep Tool CD in the PCs CD/DVD drive.
2.
Turn off the PCs power.
3.
Turn on the PC and wait while the PC boots to Windows.
4.
Navigate to the CD/DVD drive and click Steup.exe.
5.
Select Install and wait a few moments for the application to be installed on the PC.
After the application is installed, it will automatically launch. If you are not
ready to prepare the USB drive now, you can click Cancel and remove the
USB Prep Tool CD.
After the application is installed on the PC, the USB Prep Tool CD is no longer
needed. When you wish to prepare a USB drive, go to the Windows Start
Menu, navigate to All Programs > Electronics For Imaging > USB Prep Tool
and follow the prompts.
2.
Prepare the USB drive.

1) Remove the USB Prep Tool CD from the PCs CD/DVD drive (if it has not been
removed already).
2) Insert the system software DVD in the PCs CD/DVD drive.
3) Attach the USB drive to the PC.
All data on the USB drive will be lost when the USB drive is reformatted during
the next step of this procedure. You may wish at this time to make sure that no
valuable data resides on the USB drive.
4) Follow the on-screen prompts to the USB drive:
Start screen: Specify the drive to copy from (the drive letter of the CD/DVD drive).
Specify the drive to copy to (the drive letter of the USB drive). Click Proceed when
the Proceed button appears and is available.
Prepare screen: The progress bar and time remaining show that the files are being
copied. Copying the files usually takes 15-30 minutes, but may take considerably
longer depending on your PC. Do not cancel. Click Proceed when the Proceed
button appears and is available.
Finish screen:
Confirm that the contents of the system software DVD were copied successfully to
the USB drive. Click Finish to exit the application. The DVD will eject automatically.
Remove the system software DVD.
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3.
Install system software on the E-7100 using the prepared USB drive:
1) Print the Configuration Page. Then perform the Shut Down procedure from the
copier operation panel ( Shutting Down the E-7100)
4.
When the E-7100 power is down (that is when the diagnostic LEDs are off), turn the
5.
Disconnect all cables from the E-7100 connector panel.
6.
Set the E-7100 service switches as shown below. (1 ON, 2 OFF)
7.
Attach the prepared USB drive to one of the USB ports on the E-7100.
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main power switch of the E-7100 to OFF.
If dust covers are attached to the USB Type A connectors, remove one dust
cover using needle-nosed pliers.
8.
Turn the main power switch of the E-7100 to ON, then press and release the soft
power push button on the front of the E-7100 and wait until installation is complete.
(The E-7100 shuts down automatically after installation is complete.)
The diagnostic LEDs increment quickly to initialize, then the diagnostic LEDs display
00 and increment every 30 seconds while the files transfer.
Installation takes approximately 15-25 minutes. The LED on the USB drive should
show that files are being transferred.
9.
Turn the main power switch of the E-7100 to OFF and remove the USB drive from the
E-7100.
10. Reconnect all cables that you removed earlier from the E-7100 panel.
11. Set the service switches in the normal position. (Not ON)
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12. Turn on the main power switch of the copier.

13. Turn the main power switch of the E-7100 ON, then press and release the soft power
push button on the front of the E-7100.
14. Allow startup to proceed without interruption while you watch the diagnostic LEDs on
the back panel of the E-7100
Do not power off the E-7100.
15. When the diagnostic LEDs remain at 00, go to the copier operation panel and press
the Fierydriven key. Please wait may be shown on the copier operation panel.
16. The language selection screen is shown. (If this screen is not shown, then press the
Fierydriven key again.)
Select the desired language, and touch Continue.
English
Dutch
Spanish
Italian
German
French
1) After you have selected a language, you cannot change the language
unless you perform Factory Defaults ( Restoring the E-7100 to factory
defaults) or re-install the system software.
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2) The default settings for the E-7100 depends on the language selection as
follows:
Fiery E-7100
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Selected Language & Measurement Unit

English Metric / Dutch /
English - US
Spanish /
Italian /
German/
French
PS
Setting
PCL
Setting
Default Paper Sizes

Paper Size
Paper Size System
Pages
US
Metric
Letter
A4
US
Metric
the Measurement Unit. Select either US or Metric, and then touch Continue.
17. Wait for a short time, then press the Fierydriven key on the operation panel. Repeat if
necessary until Please wait no longer appears.
18. Press the Fiery tab to access Setup, and press Setup at the Fiery menu screen.
19. You are asked to enter the administrator password. (The default password is Fiery.1.)
20. Input the customers settings from the Configuration pages that you printed earlier. If
there exists a backed up configuration settings file, restore it after the network
configuration is completed. ( Backup/Restore the System Settings)
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Ask the site administrator for the other settings that are not on the
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Configuration pages. You must reboot the E-7100 to apply the settings. For
more information, see the Configuration and Setup manual.
21. If you have been any patches (system update files) for the version of system software
you have just installed, installed the patches now. See the instructions provided with
each patch.
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Patch Installation Procedure
4.5 PATCH INSTALLATION PROCEDURE

When a software bug is found and fixed, or a new feature is added, a patch file (ps file) may
The patch installation procedure may vary depending on the patch; the download
destination queue or system rebooting procedure may be different. Some patches may
require prerequisite patches.
Therefore, when you install a patch, make sure to carefully read the attached release note
and follow the instructions.
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be additionally released.
Overview
5. TROUBLESHOOTING
5.1 OVERVIEW
When a problem occurs during normal operation, check in the following order.
1.
Verify that the service switches are in normal operation mode, not in a service mode.
(The switches should be in the lower position.)
2.
Check that the Fiery menu appears on the copiers operation panel.
3.
Verify that the network is functioning, no unauthorized software or hardware is installed

on the E-7100, and there are no problems with a particular print job or application. The
site administrator can help you to verify these issues.
4.
Verify that the E-7100 and its connection with the copier has no problem by printing
test pages. ( Printing the Configuration Page or Test)
5.
If the E-7100 can boot, check if the diagnostic LEDs on the back panel of E-7100 stop
on a particular diagnostic code. ( LED Diagnostic Codes)
6.
Check that all parts and cables are undamaged and are correctly installed and
connected.
( Replacement)
7.
Try to solve the problem by performing Clear Server or Factory Defaults.

Inform the site administrator that the data stored in the HDD will be deleted.
( Clearing the Queued Print Jobs in the E-7100/Restoring the E-7100 to Factory
Defaults)
8.
Check if a newer version of system software, firmware, or patch for the E-7100 and
copier has been released. If so, install it. ( System Software Installation Procedure)
9.
If the problem will not disappear, reinstall the system software. ( System Software
Installation Procedure)
10. If the problem will still not disappear, replace parts of the hardware. ( Errors and
Suggested Actions)
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LED Diagnostic Codes
Rev. 11/2008
5.2 LED DIAGNOSTIC CODES

During startup, the E-7100 advances through a standard diagnostic sequence.
Each
reaches the Idle condition. In the Idle condition, the LED display shows the 00 code. This
shows that the E-7100 is in normal operation mode. The E-7100 may flicker or drift from 00
during normal operation, but it will always return to 00.
If the LED display stops on a diagnostic code before the E-7100 completes the boot up
process, one or more diagnostic tests may have failed. Look up the diagnostic code in the
following table to determine the troubleshooting actions that you should take.
A component may be faulty without an error code being displayed. Also, it is

possible for an error code to indicate a defective component but that component
may not be defective. Use the error codes only as a guide for what to investigate
further.
Before you replace a part, make sure that the parts and connectors are correctly and firmly
installed.
5.2.1
OVERVIEW INITIAL CHECKLIST
Try the following procedures if the E-7100 is hanging up on a diagnostic code.

1: Rebooting the E-7100
When the E-7100 is already ON and hanging up on a diagnostic code, reboot the
E-7100 properly to see if the problem persists. Results are unpredictable when the
E-7100 is rebooted incorrectly.
1.
Press and hold the soft power button until the E-7100 turns off.
2.
Wait a full 30 seconds.
3.
Press (but do not hold) the soft power button.
4.
Wait to see if the E-7100 reaches idle.
2: Checking the components

Always check the unit for visible problems.
1.
Check the interior for foreign objects.
2.
Check the cables to make sure they are intact, with no visible damage, and that
each is the correct cable, and correctly installed.
3.
Check all connectors for visible damage.
4.
Check the replaceable parts for visible damage, and that each is the correct part
and correctly installed.
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diagnostic code flashes rapidly on the LED display during this sequence until the E-7100
Rev. 11/2008
3: Turn on the E-7100 Power
After you reassemble the unit, turn on the E-7100 power properly to see if the problem
persists. Results are unpredictable when the E-7100 power is turned on incorrectly.
1.
Connect the AC power cord to the AC power outlet.
2.
Toggle the AC power switch to the ON position.
3.
Wait a full 30 seconds.
4.
Press (but do not hold) the soft power button.
Wait to see if the E-7100 reaches the idle status.
5.2.2 LED DIAGNOSTIC CODE TABLES

*1: Try in the listed order. If the problem persists, try the next one.
Details (Possible cause, Suggested action *1)
LED diagnostic Code
Any specific code not listed in
BIOS settings on the motherboard are corrupted.
this table that the machine
Motherboard defective
hangs up on before the system
1.
Clear CMOS using the following procedure:

1) Turn off the controller and unplug the AC
reaches idle status.
power cord.
2) Open the controller and remove the battery
from the motherboard.
3) Wait a full 5 minutes.
4) Re-install the battery.
5) Reassemble the E-7100 and turn the power
on properly ( Overview Initial Checklist).
2.
If you have checked all cables, connections,

and components ( Overview Initial Checklist)
3.
Replace the motherboard.
When the E-7100 is idle and in operational mode, the

LED display shows 00. If the LED display shows 00 but
the E-7100 is not functioning properly, one or more
00
components may be at fault depending on the

problems you are experiencing with the E-7100 (*
Errors and Suggested Actions for symptoms)
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Battery missing or defective
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Chassis fan missing or defective
CPU and/or CPU cooling assembly defective
HDD defective
1.
If date/time cannot be set or are slow, replace

the battery.
2.
If no air or fan noise is evident at the fan,

replace the fan.
3.
Replace the HDD
4.
Clear the CMOS ( Any specific code not

listed in this table that the machine hangs up
on before the system reaches idle status)
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5.
Video board defective
CPU defective
1.
Replace the video board
2.
Replace the CPU
3.

2A
4.
Replace the motherboard
DIMM defective
1.
Check the DIMM(s) and reseat them to remove

oxidation on the connectors.
2.
Replace the video board.
3.

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LED diagnostic Code
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LED diagnostic Code
D7, D8
4.
DIMM defective
1.
Check the DIMM(s) and reseat them to remove

oxidation on the connectors.
2.

3.
One of the following:

31, 3B, 52, D3, D4, D5, D9, E1,
Possibly one of the following:
DIMM missing, defective, or in the wrong slot
E2, E3, E4, E5, E6, E7, E8, EC,
ED, EE, EF
Shut down the Copier and the E-7100. Then

power on the Copier and E-7100 ( Overview
Initial Checklist).
1.
Check this DIMM is in the correct (outer) slot.
2.
Reseat them to remove oxidation on the

connectors.
3.
Replace the DIMM.
4.

5.
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07, 08, 20, 37, A7, B1, C0, C1,
CPU defective
C2, C3, C4, C5, C6, C7, D0, D1,
DA
1.

power on the Copier and E-7100 ( Overview
Initial Checklist).
2.
Replace the CPU.
3.

4.
04
Motherboard battery is defective or dead.
1.

05, 38, 90, 2E, 8C, 8E
2.
Replace the battery.
3.
Video board is incorrectly installed in the PCI slot.
1.

power on the Copier and E-7100. ( Overview
Initial Checklist).
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2.
Reinstall the video board.
3.
Replace the video board.
4.
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LED diagnostic Code
Rev. 11/2008
LED diagnostic Code

5.
EA, EB
HDD is faulty.
1.

Initial Checklist)
2.
Reconnect the power and SATA data cables to

the HDD.
3.
Replace the SATA data cable.
4.
Replace the HDD.
5.

6.
FF
Service switches are set to Service mode.
DIMM missing or defective
HDD defective
CPU missing or defective
Motherboard missing or defective
1.
Make sure the E-7100 service switches are set

to Normal mode (away from ON).
2.

Initial Checklist)
3.
Reconnect the power and SATA data cables to

the HDD.
4.
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Replace the HDD.
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5.
Replace the CPU.
6.
Check the DIMM. For details, see the Action for

code C1 (above).
7.

8.
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LED diagnostic Code
Errors and Suggested Actions
Rev. 11/2008
5.3 ERRORS AND SUGGESTED ACTIONS

The most common causes of hardware problems are loose connections. Before you decide
to replace any parts of E-7100, make sure that the parts and connectors are correctly and
firmly installed. ( Replacement)
5.3.1 START-UP PROBLEMS

The following symptoms are described in the tables below:
1) When the main power switch is turned on, no power is supplied to the E-7100.
2) The E-7100 main power switch can be turned on, but the E-7100 will not continue
to boot-up.
3) The E-7100 starts up and reaches 00 on the LED display. But after 5 minutes, the
Fiery menu still does not appear on the copier operation panel when you press the
Fierydriven key.
4) The CPU cooling fan is not working.
5) The CPU cooling fan is making noise.
6) If the Fiery menu screen does not appear on the copier operation panel when you
press the Fierydriven key.
Start-Up Problem-1
Symptom:
When the main power switch is turned on, no power is supplied to the E-7100.
Possible cause:
The AC power cord of the E-7100 is not connected.
The soft power push button is not pressed.
Defective power supply
Suggested action:
1) Connect the AC power cord.
2) Press and release the soft power push button.
3) Check if the connector of the power supply unit is correctly inserted into the
motherboard PW1 socket.
4) If the connector is inserted correctly, replace the parts in the following order.
1) AC Power cord
2) Power supply unit
3) Motherboard
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Start-Up Problem-2
Symptom:
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The E-7100 main power switch can be turned on, but the E-7100 will not continue to
boot-up.
Possible cause:
Motherboard, Memory or CPU is incorrectly installed.
Memory defective
CPU defective
Power supply unit defective
Suggested action:
1) Disconnect the AC power cord to the E-7100.
2) Check if the memory installed in the DIMM2 socket, and is it installed firmly and
correctly.
3) Check if CPU installed properly (no pins of the CPU bent or broken)
4) Check if cable of the CPU cooling assembly connected to the FAN1 socket.
5) Try to install the following parts correctly, and then try to replace the parts in the
following order:
Power supply unit
CPU
Memory
Motherboard
Start-Up Problems-3
Symptom:
The E-7100 starts up and reaches 00 on the LED display. But after 5 minutes, the Fiery
menu still does not appear on the copier operation panel when you press the Fierydriven
key.
Possible cause:
System software corruption.
Defective video board.
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Start-Up Problems-3
Missing or defective security chip
Suggested action:
1) Replace the interface cable. ( Connecting E-7100 to the Copier)
2) Reinstall the system software. ( System Software Installation Procedure)
3) Make sure that the U601 chip is correctly installed on the video board.
4) Replace the video board.
5) Replace the U601 chip.
Start-Up Problems-4
Symptom:
The CPU cooling fan is not working.
Possible cause:
Incomplete cable connection.
CPU cooling fan defective.
Suggested action:
1) Check if the cable of the CPU cooling assembly is connected firmly to FAN1.
2) Replace the CPU cooling assembly.
Start-Up Problems-5
Symptom:
The CPU cooling fan is making noise.
Possible cause:
Dirty cooling fan.
Suggested action:
1) Remove the cooling fan, clean it, and re-attach it.
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Start-Up Problems-6
Symptom:
The Fiery menu screen does not appear on the copier operation panel when you press
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the Fierydriven key.

Possible cause:
Controller not ready
Loose connection of the Gigabit Ethernet PCB.
Gigabit Ethernet PCB defective
System software corruption
Copier SP is not properly set.
Suggested action:
1) Check if the Gigabit Ethernet PCB is inserted straight and connected firmly into
the C slot on the copier. ( Connecting the E-7100 to the Copier)
2) If the above checks do not solve the problem, replace the interface cable or
Gigabit Ethernet PCB
3) Check if SP5-193-001 is set to 1.
5.3.2 SYSTEM PROBLEMS

1) The system date on the configuration page will always be returned to an old date
(factory defaults date) after you turn on the E-7100; or the time and date settings
that appear on the configuration page are sometimes earlier or later than the actual
time and date.
2) The system performs slowly or stops sometimes.
System Problem-1
Symptom:
The system date on the configuration page will always be returned to an old date (factory
defaults date) after you turn on the E-7100; or the time and date settings that appear on
the configuration page are sometimes earlier or later than the actual time and date.
BIOS settings were lost due to a dead battery.
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System Problem-1
Suggested action:
1) Replace the lithium battery on the motherboard, and re-configure the system
time and date.
2) Replace the motherboard.
System Problem-2
Symptom:
The system performs slowly or stops sometimes.
Possible cause:
DIMM defective or faulty DIMM connection
HDD defective
CPU overheated and/or defective
Suggested action:
1) Reconnect the DIMM.
2) Replace the DIMM.
3) Check if the connectors of the power supply unit and HDD are firmly inserted in
the sockets.
4) Replace the soft power push button cable or activity LED cables.
5) Replace the HDD.
6) Make sure that the CPU on the motherboard is connected correctly and that the
fan cable is connected.
7) Replace the CPU.
8) Replace the motherboard
5.3.3 SYSTEM SOFTWARE INSTALLATION

1) The E-7100 start page fails to print from the copier after the installation is
complete.
2) One of the following:
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Transferring boot file for longer than 15 minutes.
Installation fails repeatedly.
3) Installation stalls for 5 minutes (or longer) while downloading.

USB Prep Tool CD.
5) When installing the system software from the USB drive, the E-7100 remains on
for 30 minutes (or longer) after beginning the installation.
6) When installing the system software from the USB drive, the LED on the USB drive
remains off or on (not blinking).
System Software Installation-1

Symptom:
The E-7100 start page fails to print from the copier after the installation is complete.
Possible cause:
The copier is not loaded with the required paper stock.
Suggested action:
1) Load the copier tray with the size of paper that is appropriate for the national
language selected for the E-7100 system.
Network Port Method

Symptom:
Installer screen hangs up at Waiting for E-7100 to be ready, FTP/TFTP Setup, or

Transferring boot file for longer than 15 minutes.
Installation fails repeatedly.
Possible cause:
There is a conflict between the installer or the security settings on the PC.
Incorrect or defective RJ-45 cable
The installer is not compatible with the PC.
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4) Cannot load the contents of the System Software onto the USB drive using the
Rev. 11/2008

Suggested action:
1) Check again that you have disabled all software programs and network and
security settings on the PC. Then retry the installation. Before you retry the
installation, turn off the E-7100 power using its dedicated AC power switch and
wait 10 seconds.
2) Make sure you a using a cross-over RJ-45 cable. As an alternative, you can use
two straight-through RJ-45 cables and a network hub. Connect only the PC and
the E-7100 to the hub. If the cable appears damaged, replace it.
3) If the problem persists, retry the installation using a different PC.

Symptom:
Installation stalls for 5 minutes (or longer) while downloading.
Possible cause:
The service switches are set to normal mode
Incorrect or defective RJ-45 cable
Suggested action:
1) Make sure the E-7100 service switches are set to service mode (toward ON).
2) Make sure you a using a cross-over RJ-45 cable. As an alternative, you can use
two straight-through RJ-45 cables and a network hub. Connect only the PC and
the E-7100 to the hub. If the cable appears damaged, replace it.
USB Drive Method

Symptom:
Cannot load the contents of the System Software onto the USB drive using the USB Prep
Tool CD.
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The USB drive and/or PC do not meet the minimum system requirements.
There is a conflict between the USB Prep Tool CD and the USB drive.
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Possible cause:
Suggested action:
1) Make sure that the USB drive and the PC meet the minimum system
requirements described in this manual ( Software Maintenance System
Software Installation Procedure Installing System Software Using a USB
Drive).
2) If the problem persists, try using a different PC. If you have been using a laptop
PC, try a desktop PC instead.
3) If the problem persists, try using a different USB drive.

Symptom:
When installing the system software from the USB drive, the E-7100 remains on for 30
minutes (or longer) after beginning the installation.
Possible cause:
The position of the service switches are incorrect.
HDD defective
USB drive defective.
Suggested action:
1) Make sure that the service switches are set to 1=ON 2=OFF during the USB
drive system software installation.
2) Check the LED on the USB drive. If the LED is not blinking (remains off or on),
the drive may be connected incorrectly. Turn off the E-7100 main power switch,
and reconnect the drive. Then turn the main power switch on, and press and
release the soft power push button and allow the installation to resume.
3) Check the connection of the power and SATA data cables.
4) Replace the SATA data cable.
5) Replace the HDD.
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7) Replace the CPU.
8) Retry the installation with a different USB drive.

Symptom:
When installing the system software from the USB drive, the LED on the USB drive
remains off or on (not blinking).
Possible cause:
USB drive defective or not correctly connected
HDD defective
Suggested action:
1) Turn off the E-7100 main power switch and reconnect the USB drive. Then turn
the power on, and press and release the soft power push button and allow the
installation to resume.
2) Retry the installation with a different USB drive.
4) Check the connection of the power and SATA data cables.
5) Replace the SATA data cable.
6) Replace the HDD.
5.3.4 NETWORK PROBLEMS

1) E-7100 does not communicate with the network.
2) Unable to connect to the network; or no LED on the 10/100/1000BaseT network
connector is lit.
3) The system starts up slowly (seems to stop); and the Configuration Page shows an
error on the IP Address line under Network Setup.
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Network Problem-1
Symptom:
Possible cause:
Wrong cables because the cross-over cable and the straight through network cable
look alike.
Suggested action:
1) Check the labeling on the cable connectors and /or the wire color sequence on
the connectors to make sure you are using a network straight-through cable to
the customers LAN from the RJ-45 second from the bottom.
Network Problem-2
Symptom:
Unable to connect to the network; or no LED on the 10/100/1000BaseT network
connector is lit.
Possible cause:
The cable is connected to a port that is not used.
Defective network cable or connection
Network problem
Defective Ethernet interface on the motherboard
Suggested action:
1) Make sure the network cable is the correct type and connected to the correct
network port on the E-7100.
2) Check the cable connection to the network port.
3) Replace the cable with a new or tested cable.
4) Ask the network administrator to check other devices on the network.
5) If other devices are not functioning, it could be a problem with the network.
6) If the rest of the network operates correctly and the problem persists, replace the
motherboard.
Network Problem-3
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E-7100 does not communicate with the network.
Rev. 11/2008
Network Problem-3
Symptom:
The system starts up slowly (seems to stop); and the Configuration Page shows an error
on the IP Address line under Network Setup.
Possible cause:
Normal behavior. The system is searching for a nonexistent DHCP server. DHCP is
enabled by default on the E-7100, but the customers network is not using DHCP.
If the customers network is using DHCP:
Defective network cable or connection.
Network problem.
Defective Ethernet interface on the motherboard.
Suggested action:
1) If the problem persists, ask the network administrator to change the default in the
E-7100 network setup.
2) If no LED is lit on the E-7100s network port, check the cable connection to the
E-7100 and the network. Make sure the cable is the correct type.
3) Ask the network administrator to check other devices on the network.
4) If other devices are not functioning, it could be a problem with the network.
5) If the rest of the network operates correctly and the problem persists, replace the
motherboard.
5.3.5 PRINTING PROBLEMS

1) A test page or configuration page cannot be printed, or the images on the printed
pages are abnormal.
2) The E-7100 appears on the list of printers on the customers workstation, but
certain jobs do not print.
3) A print job stops after one or few pages.
4) Print Quality is poor.
5) Pages come out blank, or tinted with green or some other color.
Printing Problem-1
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Printing Problem-1
Symptom:
A test page or configuration page cannot be printed, or the images on the printed pages
Fiery E-7100
D380
are abnormal.
Possible cause:
The copier is not ready to print.
Copier problem
Loose cable connection
Interface cable defective
Loose connection of the Gigabit Ethernet PCB
Gigabit Ethernet PCB defective
Corrupted system software.
HDD defective.
Suggested action:
1) Make sure the copier main power switch is on and the copier is ready to print.
2) Check the copier operation panel for indications or messages about the copier
status.
3) Check that the copier operates correctly. (Check if you can make hard copies
without any problem)
4) Make sure the E-7100 main power switch is in the ON position.
5) Shut down the Copier and the E-7100. Then power on the Copier and the
E-7100.
6) Make sure the Fiery menu screen appears when you press the Fierydriven key.
7) Check if the Gigabit Ethernet PCB is inserted straight and connected firmly into
the C slot on the copier. ( Connecting E-7100 to the Copier)
8) Check again that the video board is present and properly connected to the
motherboard.
9) Replace the Gigabit Ethernet PCB.
10) Replace the video board.
11) If the problem persists, you may need to service the copier.
12) Try Clear Server, Factory Defaults, or re-install the system software. (
Clearing the Queued Print Jobs in the E-7100/Restoring the E-7100 to Factory
Defaults)
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Printing Problem-1
13) Replace the HDD
14) If replacing the HDD does not correct the problem, make sure you install the old
HDD back in the E-7100.
Printing Problem-2
Symptom:
The E-7100 appears on the list of printers on the customers workstation, but certain jobs
do not print.
Possible cause:
PostScript error
Application problem
Suggested action:
1) Make sure Print to PostScript Error in Setup is set to Yes. Check for error
messages on the E-7100 output.
2) Print a job from a different application to determine if the problem is associated
with a particular application.
3) Make sure the connection between the E-7100 and the workstation is operating.
To do this, download a test page from the workstation or print a simple test file.
4) Resend the problem file.
Printing Problem-2
Symptom:
The configuration page is completely or mostly blank.
Possible cause:
Defective DIMM
Corrupted system software
Suggested action:
1) Check the DIMM and reconnect it, to remove oxidation on the connectors.
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Printing Problem-2
Fiery E-7100
D380
Printing Problem-3
Symptom:
A print job stops after one or few pages.
Possible cause:
Normal process, if this occurs when printing the first copy of a multi-copy print job.
PostScript or application error
Defective DIMM.
Suggested action:
1) The working area memory became full during ripping, and the printer switched to
rip-only mode until all pages were ripped.
2) Cancel the E-7100 print job.
3) If this fails to clear the problem, turn on and off the Copier and E-7100.
4) If the problem persists, perform Clear Server. ( Clearing the Queued Print Jobs
in the E-7100)
5) Check the DIMM and reconnect it, to remove oxidation on the connectors.
Printing Problem-4
Symptom:
Print Quality is poor.
Possible cause:
Missing or outdated printer description file.
The application cannot find the necessary printer description file.
Problem with the copier
Out of calibration or calibration information/curves on the active partition are

corrupted.
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Calibration information/curves on the active partition are corrupted.
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Printing Problem-4
Suggested action:
1) Make sure the necessary printer description file is installed.
For information on printer files, see Printing from Windows and Printing from Mac OS on
the user documentation CD.
1) Test the copier and service it if necessary (see the copier service manual).
2) Start ColorWise Pro Tools from a client computer and click the Calibratior icon.
Then click Restore Device in the calibrator window. Restore Device restores the
E-7100 calibration information to the factory defaults. If restoring the default
calibration does not solve the problem, you may need to service the copier.
3) If restoring the default calibration corrects the color quality, a custom calibration
may have been the cause of the problem. Ask the site administrator to recalibrate
the E-7100. ( Color Printing)
4) If the problem persists after recalibration, the calibration information on the HDD
may be corrupted. Reinstall the system software. ( System software installation
procedure)
5) If the problem persists, the HDD may be corrupted. Verify that all HDD cabling is
correct.
6) If HDD cabling is correct, you may need to replace the HDD.
Printing Problem-5
Symptom:
Pages come out blank, or tinted with green or some other color.
Possible cause:
Bad connection between the E-7100 and the Copier.
Problem with the copier.
Suggested action:
1) Turn on and off the Copier and E-7100.
2) Test the copier and service it if necessary (refer to the copier service manual).
If the customer can print the Configuration Page from the copier operation panel but cannot
print a job from a computer on the network, ask the network administrator to do the
following:
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Check all components of the network, including cables, connectors, network adapter
Activate the network and use it to communicate with other printers.
Confirm that the applicable network setting in Setup (such as AppleTalk zone, IP
address, Subnet mask, and Gateway address) match the settings used in the network.
EPS file generation is not fully standardized among applications. Some users may
encounter problems while printing certain EPS files.
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boards, and network drivers.
Test the Voltage Supplies
Rev. 11/2008
5.4 TEST THE VOLTAGE SUPPLIES

To check if the power supply is working, use a multimeter at the following locations on the
power supply unit.
Test the voltages on the ends of the connectors coming from the power supply unit. The
following table lists the power connectors.
Connector
No.
Connected To
20-pin
Motherboard
connector
(PW1)
Position
Wire Color
+3.3V
Violet
+3.3V
Violet
Ground
Black
+5V
Red
Ground
Black
+5V
Red
Ground
Black
(No output)
White
+5V aux
Green
10
+12V
Orange
+3.3V and +3.3V
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Output
Remote Sense
Violet
12
-12V
Blue
13
Ground
Black
14
On/Off
Gray
15
Ground
Black
16
Ground
Black
84
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4-pin
connector
SM
PW2
17
Ground
Black
18
(Not Connected)
19
+5V
Red
20
+5V
Red
+5V
Red
+12V
Orange
Ground
Black
Ground
Black
+5V
Red
85
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Test the Voltage Supplies
Rev. 11/2008
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Block Diagram and Functions
Rev. 11/2008
6. DETAILED SECTION DESCRIPTIONS

6.1 BLOCK DIAGRAM AND FUNCTIONS
Components
Component
Type
Configuration
Processor
Intel Celeron M
1.86GHz
Hard Drive
Serial ATA
80GB
SDRAM
PC3200 DDR2
1GB, 240 pin
BIOS ROM
Flash
8MB
EEPROM
EEEROM
1Kbit
Networking
Cable requirements:
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Block Diagram and Functions
Rev. 11/2008
10BaseT (Ethernet): Unshielded Twisted Pair (UTP), Category 3 or higher
100BaseTX (Fast Ethernet): UTP, Category 5 or higher (4-pair/8-wire, short length)
1000BaseT (Gigabit Ethernet): UTP, Category 5e or higher (4-pair/8-wire, short-length)

If the print engine is 230V, use a shielded network cable.
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Video Board
The Video Board functions include:
High speed data transmission
High speed data decompression
Engine output at maximum rated output speed
The video interface controls such aspects of the print job as:
Hardware decompression
Print quality enhancement technologies
Hard Disk Drive

The hard disk drive is used to optimize many parts of the printing system as well as
improving throughput and ease-of-use. The hard disk drive stores the following information:
System software
Non-volatile spooled print jobs
Additional storage for compressed pages
Non-volatile record of printed jobs (Job Log)
Resource storage space for downloaded fonts
Non-Volatile Memory
The 8MB Flash Memory contains the BIOS, etc.
The 1Kbit EEPROM holds the MAC address data.
Volatile Memory
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SDRAM is one 1GB, PC3200, Double Data Rate 2 (DDR2), 240-pin.
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Print Data Processing
Rev. 11/2008
6.2 PRINT DATA PROCESSING

6.2.1 FLOW CHART
The key roles of each part of the print system are outlined below.
The drivers are responsible for generating the page description on the host system and
for transmitting data to the printer.
The I/O manager mediates the connection with the network interface and establishes a
device or print manager connection.
The print manager is responsible for spooling the job (if appropriate) and for feeding
jobs to the correct PDL interpreter.
The PDL interpreters are responsible for turning page descriptions into rendered pages
and for parsing job management comments.
The compression subsystem manages compressed pages in memory.
The page manager coordinates pages for sending to the engine for the most efficient
printing, finishing, and accessory handling.
The video subsystem is responsible for decompressing pages and feeding the engine
with appropriate engine signals. The video subsystem also handles certain print quality
processing functions.
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General Specifications
Rev. 11/2008
7. SPECIFICATIONS
Configuration:
Fiery E-7100
D380
7.1 GENERAL SPECIFICATIONS
External Type Printer Controller Unit

CPU: Intel Celeron-M 1.86GHz
Motherboard:
Network Interface:
RJ-45 Network port
(1000-Base/100-Base/10-BaseT)
Memory:
1GB (standard and max.)

240 pin SDRAM: PC3200 DDR2
HDD:
Internal HDD: 80GB
Operating System:
Linux
AppleTalk (Auto switching)
Network Protocols:
TCP/IP (IPv4/IPv6)
SMB
IPX/SPX
Printer Description Languages:
Adobe PostScript3 (Standard), PCL5c,

PCL6 (Standard)
Supported Driver Language:
English, French, German, Italian, Spanish and Dutch
Print Resolution:
600dpi / 4-bit / 2-bit
Gradation:
1 bit/pixel, 2 bits/pixel, 4 bits/pixel
Scan Resolution:
Max. 600 dpi
Scan Source:
ADF / Exposure Glass
Scan Sides:
Simplex / Duplex
Scan Destination:
Hold Queue / MailBox / Email / FTP Server/ Internet
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General Specifications
Rev. 11/2008
Fax
Client PC Disk (E-7100 Remote Scan only)
Scan Format:
PDF / TIFF/JPEG
V-C2a: 60ppm B/W, 55ppm color
Printing Speed:
V-C2b: 75ppm B/W, 70ppm color

(A4/Letter, LEF 600dpi)
Resident Fonts:
PS3: 138 fonts

PCL: 80 AGFA fonts
Print Paper Size:
See the table on the following pages.
Media Type:
See the table on the following pages.
Power Consumption:
Maximum 135 W
Noise Emission:
Sound Power Level: Less than 51db(A)
(Sound Power Level)
Sound Pressure Level: Less than 41db(A)
Dimensions (W x D x H):
124.3mm x 362.5mm x 294.6mm, 4.9" x 14.3" x 11.6"
Weight:
5.8 kg (12.5 lb)
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FIERY E-7100

It is the reader's responsibility when discussing the information contained

2008 RICOH Americas Corporation. All rights reserved.

2. GENERAL OPERATIONS FOR SERVICING ................................19

2.4.2 TO EXIT FROM THE SETUP MENU ................................................. 26

6. DETAILED SECTION DESCRIPTIONS.........................................87

Read This First

Safety During Operation

1) You spill something into the machine.

2) You suspect that your machine needs service or repair.

3) The external housing of your machine has been damaged.

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.

Power Cord Precautions

Use of controls, adjustment or performance of procedures other than those

IMPORTANT SAFETY NOTICES

SAFETY AND ECOLOGICAL NOTES FOR DISPOSAL

Refer to section number/document

1.1 INSTALLATION REQUIREMENTS

Do not place the machine where it will be exposed to corrosive gases.

Place the controller on a strong and level base.

Do not place the machine where it may be subjected to strong vibrations.

1.1.2 MACHINE LEVEL

Front to back: Within 5 (0.2") away from level

Right to left: Within 5 (0.2") away from level

1.1.3 MINIMUM SPACE REQUIREMENTS

1.1.4 POWER REQUIREMENTS

Insert firmly the plug in the outlet.

Avoid using an outlet extension plug or cord.

Ground the machine. Avoid using a 3-pronged adapter in a 2-hole ungrounded

Use the supplied AC power cord with this product.

Input voltage level: 100 - 240V, 50 - 60Hz; 3A

Do not put anything on the AC power cord.

Installation Flow Chart

1.2 INSTALLATION FLOW CHART

Recommended installation steps are as follows:

1.3 MACHINE INSTALLATION

Some nodes on the network may be unavailable for up to one hour.

The copier may be unavailable for up to one hour

This guide covers hardware installation and service. It provides general

1.3.2 UNPACKING THE E-7100

Open the box and remove the packing material.

[F]: Screw (M3 x 2)

[B]: Fierydriven Keytop

[G]: Protection Plate (For E-7100)

[C]: Fierydriven Logo

[H]: Protection Plate (For E-Copier)

[D]: Media Pack

[I]: Gigabit Ethernet PCB

[E]: Interface Cable

[J]: AC Power Cord

Give the Media Pack [D] to the site administrator.

Take the remaining components out of the top container.

Remove the top container and any packing materials.

Carefully lift the E-7100 out of the box.

The top container should include the following items:

1.3.3 FRONT AND BACK PANELS

[A]: Soft Power Push Button

[A]: Diagnostic LEDs (For service use only)

IMPORTANT SAFETY NOTICES

Remove the rear upper cover [B] ( x 3, stepped x 2).

Remove the rear lower cover [C] ( x 2 stepped x 2).

Remove the controller box cover [A] ( x 16).

Remove the I/F slot cover [A] of slot C ( x 1).

Insert the Gigabit Ethernet PCB [B] ( x 2).