Hotel 1
Hotel 1
Hotel 1
HRM 7010
Element 1
INTRODUCTION
Hotel Industry is the one of the fastest growing sectors of the economy. The hotel industry is
providing employment to diverse people in different areas of interest.
Kiwi International Hotel is one of the famous international three star hotels is positioned in the
heart of Auckland NZ near Waitemata Harbour. This hotel is also near the citys nightlife scene
as well as spectacular landmarks like Sky City, Casino and Albert Park. It provides good quality
accommodation for travelers as well as well appointed conference rooms for business related
travels.
Difference between managing HRM in small and large organizations
In every organization HR department is must while it is small or large industry. The only
difference is that in small organizations HR practices are limited to employees, supervisors
interactions. While in large organizations HR practiced interferences with CEOs, HR managers
of all units.
HRM 7010
HR department hire employees and train them according to their duties and
responsibilities as well as prepare Job Descriptions.
HRM 7010
Element 2
JOB ANALYSIS
Talent management is importance
Taking the right strategic decisions in the HR relies on accurate data in which TM helps
progress.
Control the organizations talent and make sure the talent base grows with time.
Job Specification
(images)
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Observation Method: Managers simply observe employees at work and make notes
about their behaviors and performance to collect job analysis information.
Interview Method: Interviewing the person who does the job to know about his working
styles, routines & what they think about their job.
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Techniques used in employment planning and forecasting
The following techniques used to define manpower, needed skills for job etc.
HR determine the future manpower needs in an organization to meet the company
objectives.
HR required to cope with changes in market conditions, technology, products and
(1411)
HRM 7010
IE n x t e r n a l S o u rcesrce s
Employment testing types
Test carried out in the organization before selections are called pre employment tests. These tests
are as follows
Cognitive Abilities Tests measure the applicants ability to perform basic math
and reading comprehension, as well as the candidate's knowledge of the job.
Personality Tests determine the candidates personality to fit into the job.
Some jobs are created according to personality of person that what kind of
people they need.
Physical Tests determine the physical strength of the candidate to perform
the duties of the job. Because job require good physical health to perform
duties.
Integrity Tests measure the applicants honesty and integrity.
(Kelchne)
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Types of interviews
Structured Interview This type of interview is well structured and every detail are decided in
advance like timing & venue. They are accurate and precise.
Unstructured Interview This interview is not pre planned but more flexible. Candidates
are more relaxed in such interviews. They are encouraged to express themselves.
Individual Interview This is a 'One-To-One' Interview. It is a verbal and visual interaction
between two people, the interviewer and the candidate, for a particular purpose.
(What are Different Types of Interview? 10 Interview Types)
Element 3
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The objective in conducting a needs analysis is to find answers to the following questions:
Why, What, How, When & Where is training needed?
By determining training needs, an organization can decide what specific knowledge, skills, and
attitudes are needed to improve the employee's performance in accordance with the company's
standards.
Data collecting methods
1. SURVEYS used to focus on specific areas of performance deficiency
2. OBSERVATIONS by observing employees provide training team information about
where to improve.
3. INTERVIEWS it means talking with each employee individually to discuss their
problems and also to get suggestions and opinion from employees.
( training-needs-analysis)
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Training programs implementation
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Performance Appraisal Process
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1. HR department implements the standards that the employee will be judged by. It involves
the employees level of contribution to the goals and objectives set by the company.
2. Then HR provides the performance appraisal standards to performance evaluators or
3.
4.
5.
6.
Rating Scale It consists of several numerical scales that represent job related performance
criterions like attendance, attitude, output etc. Each scale ranges from excellent to poor.
performance.
Performance Tests & Observations Here employer test and observe the employee to know
Retention matters a big in organization as it is really for the company when existing
employees leaves and then they have to hire the new employee which costs a lot. So they
Sample Inputs
Period of Time: Fourth Quarter
Sample Calculation
24 4 = 20
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Total Employees at Beginning of Q4: 24
20 / 24 = .88
Then they use retention strategies like positive organizational behavior, valence in which
Job Rotation means they move an employee, temporarily, into another position to
gain exposure to another function. So employees are capable of applying what was
learned to their current position and assisting in new functions within the
organization.
Mentoring they assign a career development mentor to an employee provides support
HRM 7010
Element 4
Employee primary payment options
Every company has to pay their employees according to their duties and role. The studied hotel
pays the employees in following way
SH a o lau r yly R a t e
Compensation of managers and other staff
Bonuses are a common type of compensation for both levels but may be tied to different
factors. A sales worker's bonus may be linked to the number of sales he makes, while a
manager's bonus may be linked to her performance or overall company performance.
Commissions may be available to workers, but not managers.
HRM 7010
Most of the companies having annual bonus plans aimed at motivating managers short term
performance. Short term bonuses can easily result in plus and minus adjustment of 25% or
more to total pay. Three factors influence bonuses like eligibility, fund size & individual
performance.
Whereas gain sharing is an incentive plan that engages many or all employees in a common
effort to achieve a companys productivity objective.
Family friendly benefits and flexible benefits
There are many trends that increase the value of family friendly benefits. There are more
households in which both adults work. There are more one parent families household. More
women are in the workforce struggling to fulfill family obligations. People are working
harder and longer with less time to manage life outside the work. These are the reasons
behind increasing popularity of family friendly benefits. For example elder care, child care,
fitness facilities. Employers prefer having choice in their benefits options. Employers offer
flexible spending accounts, medical debit cards and other options to provides the benefits to
the employees.
Element 5
Organization Culture
In the studied hotel different people from different races work together. As the staff directly
serves people, customers get a taste of what our business is all about every time they interact
with our staff. Managing our organizational culture is crucial for delivering the right
impression every time.
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Mangers ethical behavior influences the company culture like how they treat with
stakeholders. Through the following ways studied hotel manager influence the ethical
nature of firms culture.
1. Manger train employees to treat customers with dignity & respect, and to be fair &honest
with them.
2. Providing product integrity like employees behind the production sell products that
probably be inspired to act ethically in other facets of their work life.
3. Employees in competitive integrity interfere with overall company efforts to maintain an
ethical workplace.
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Strike vs lockout
When labor decision to refuse to work and discourage others from replacing workers who refuse
to work is called strike whereas lockout is production halt by owner of plant or factory to
adversely affect earning opportunity of labor. Through following ways we can manage these
types of halts.
These programs provide platform for employees and discuss their grievances.
Remove communication barriers between employees and employers which encourages
employees to make some of their decisions is effective in preventing strike
Giving workers the freedom to make day-to-day decisions will help them feel more in
control. This can go a long way toward increasing employee satisfaction and decreasing
the likelihood of a strike.
(Lawhery, 2014)
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Benefits of Managing Expatriate Staff
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References
Bibliography
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Grace, N. (n.d.). Performance Appraisal Process. Retrieved 11 25, 2014, from
http://www.ehow.com/: http://www.ehow.com/how-does_5412869_performance-appraisalprocess.html
Grace, N. (n.d.). Performance Appraisal Process. Retrieved 11 25, 2014, from
http://www.ehow.com/: http://www.ehow.com/how-does_5412869_performance-appraisalprocess.html
images. (n.d.). Retrieved 11 19, 2014, from http://www.managementstudyguide.com/:
http://www.managementstudyguide.com/images/job-analysis-methods.gif
Importance of Talent Management. (n.d.). Retrieved 11 19, 2014, from http://www.ramco.com/:
http://www.ramco.com/blog/talent-management
Kelchne, L. (n.d.). Types of Employment Testing. Retrieved 11 24, 2014, from
http://www.ehow.com/: http://www.ehow.com/list_6714645_types-employment-testing.html
Lawhery, J. (2014, 10 23). how to prevent strike. Retrieved 11 23, 2014, from www.ehow.com:
http://www.ehow.com/how_15408_prevent-strike.html#
training-needs-analysis. (n.d.). Retrieved 11 23, 2015, from www.selfgrowth.com/a:
http://www.selfgrowth.com/articles/the-four-methods-for-conducting-a-training-needs-analysis
What are Different Types of Interview? 10 Interview Types. (n.d.). Retrieved 11 25, 2014, from
http://kalyan-city.blogspot.com/: http://kalyan-city.blogspot.com/2011/04/what-are-differenttypes-of-interview.html
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