Hcl-The Company: HCL - A Snap Shot

HCL- THE COMPANY
HCL is one of the leading global Technology and IT enterprises with annual
revenues of US$ 3.30 billion. The HCL Enterprise comprises two companies listed in
India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in)
The 30 year old enterprise, founded in 1976, is one of India's original IT garage start
ups. Its range of offerings span R&D and Technology Services, Enterprise and
Applications Consulting, Remote Infrastructure Management, BPO services, IT
Hardware, Systems Integration and Distribution of Technology and Telecom
products in India. The HCL team comprises 34,000 professionals of diverse
nationalities, operating across 16 countries including 300 points of presence in India.
HCL has global partnerships with several leading Fortune 1000 firms, including
several IT and Technology majors.
Born in 1976, HCL has a 3 decade rich history of inventions and innovations. In
1978, HCL developed the first indigenous micro-computer at the same time as Apple
and 3 years before IBM's PC. During this period, India was a black box to the world
and the world was a black box to India. This micro-computer virtually gave birth to
the Indian computer industry. The 80's saw HCL developing know-how in many other
technologies. HCL's in-depth knowledge of Unix led to the development of a fine
grained multi-processor Unix in 1988, three years ahead of Sun and HP.
HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into the
software services arena. During the last eight years, HCL has strengthened its
processes and applied its know-how, developed over 28 years into multiple practices
- semi-conductor, operating systems, automobile, avionics, bio-medical engineering,
wireless, telecom technologies, and many more.
Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's
largest BPO operation, and manages the network for Asia's largest stock exchange
network apart from designing zero visibility landing systems to land the world's most
popular airplane.
HCL- A SNAP SHOT

HCL – THE BUSINESS MODEL
The HCL Enterprise comprises two companies listed in India, HCL Technologies and
HCL Infosystems. HCL Technologies is the IT and BPO services arm focused on
global markets, while HCL Infosystems is the IT hardware and system integration
arm focused on the Indian market. Together, these entities have uniquely positioned
HCL as an enterprise with service offerings spanning the IT Services and Product
spectrum
The range of offerings span Product Engineering and Technology Development,

Application Services, BPO Services, Infrastructure Services, IT Hardware, Systems
Integration, and Distribution of Technology and Telecom products in India
ABOUT HCL INFOSYSTEMS
HCL Infosystems Ltd is one of the pioneers in the Indian IT market , with its origins in
1976. For over quarter of a century, it has developed and implemented solutions for
multiple market segments, across a range of technologies in India. It has been in the
forefront in introducing new technologies and solutions.
To provide world-class solutions and services to all our customers, it has formed
Alliances and Partnerships with leading IT companies worldwide.
HCL Infosystems has alliances with global technology leaders like Intel, AMD,
Microsoft, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, nVIDIA, SAP,
Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, Computer Associates, RedHat,
Infocus, Duplo, Samsung and Novell. These alliances on one hand give it access to
best technology & products as well enhancing its understanding of the latest in
technology. On the other hand they enhance its product portfolio, and enable it to be
one stop shop for its customers.
VISION STATEMENT
"Together we create the enterprises of tomorrow"
MISSION STATEMENT
"To provide world-class information technology solutions and services to enable our
customers to serve their customers better"
MANAGEMENT OBJECTIVES
To fuel initiative and foster activity by allowing individuals freedom of action and
innovation in attaining defined objectives.
PEOPLE OBJECTIVES
To help people in HCL Infosystems Ltd. share in the company's successes, which
they make possible; to provide job security based on their performance; to recognize
their individual achievements; and help them gain a sense of satisfaction and
accomplishment from their work.
CORE VALUES
 We shall uphold the dignity of the individual
 We shall honor all commitments
 We shall be committed to Quality, Innovation and Growth in every endeavor
 We shall be responsible corporate citizens
QUALITY AT HCL INFOSYSTEMS
"We deliver defect-free products, services and solutions to meet the requirements of
our external and internal customers, the first time, every time."
One of the key elements to HCL's success is its never-ending pursuit of superior
quality in all its endeavors. HCL INFOSYSTEMS believes in the Total Quality
Management philosophy as a means for continuous improvement, total employee
participation in quality improvement and customer satisfaction. Its concept of quality
addresses people, processes and products.
The history of structured quality implementation in HCL Infosystems began in the

late 1980s with the focus on improving quality of its products by using basis QC tools
and Failure Reporting and Corrective Active Systems (FRACAS). it also employed
concurrent engineering practices including design reviews, and rigorous reliability
tests to uncover latent design defects. Over the last 20 years, it has adapted to
newer and better Quality standards that helped it effectively tie Quality with Business
Goals, leading to customer and employee satisfaction.
As of now, all its manufacturing units are certified by BVQI as per ISO 9001:2000. It
has received MAIT's 'Level II recognition for Business Excellence' for its initiatives in
the Information Technology Industry, adding another commendation to its fold.
MAIT's Level II recognition is based on the 'European Foundation for Quality
Management' (EFQM), for gaining quality leadership and business competitiveness.
Its certifications / awards in 2003 include ISO 9001-2000 by BVQI for its
InfoStructure Services and award of First Prize by ELCINA (Electronic Component
Industries Association) for Quality, 2002-03. The ELCINA award criterions consider
two aspects. (1) Enablers (Leadership & Management commitment, Resource
Management, Product Realization, Measurement Analysis & Improvement) and
Results (Product Quality, Customer / Stakeholder satisfaction,Businessresults).
The tryst for continuous quality improvement is never-ending in HCL Infosystems. It

always strives to maintain high quality standards, which help it fulfill its mission to
provide world-class information technology solutions and services, to enable its
customers to serve their customers better.

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HCL- THE COMPANY

HCL- A SNAP SHOT

The range of offerings span Product Engineering and Technology Development,

ABOUT HCL INFOSYSTEMS

"Together we create the enterprises of tomorrow"

QUALITY AT HCL INFOSYSTEMS

The history of structured quality implementation in HCL Infosystems began in the

The tryst for continuous quality improvement is never-ending in HCL Infosystems. It

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