OKI proColor C910 /C930 Engine

Service Training & Disassembly Procedures

DISTRIBUTED AT THE C910 / C930 SERVICE TRAINING CLASSES

OKI DATA TRAINING DEPARTMENT

2000 Bishops Gate Blvd.
Mt. Laurel, NJ 08054

REV. 3.20

Copyright 2011 by Oki Data Americas, Inc. All Rights Reserved.

This document describes the disassembly of the Oki Data A3 9 series of printer engines.
It is to be used during Oki Data Service Training. It is not designed to be a self-directed
course, as Oki Data Trainers will provide additional information as required during the
course. We are not responsible for typographical errors nor or we responsible for
manufacturing changes that are considered part of a products life cycle.
This document is being provided in conjunction with an Oki Data sponsored and
instructor led course. Be aware that the machine you are working with may have already
been disassembled, resulting in parts and / or screws being incorrectly replaced.
You are responsible for your own personal safety as you work through this course. You
are expected to know how to safely operate, disassemble, and repair machines of this
type. Oki Data is providing disassembly, troubleshooting, repair and reassembly
instructions specific to this series of printers. Oki Data assumes that each student has
already demonstrated their knowledge of basic electronics, troubleshooting, disassembly
and reassembly of this type of equipment.
Important Safety Notes:

This product generates potentially lethal voltages. While Oki Data has made
every attempt to insure safe operation and voltage interruption by installing safety
circuits, it is possible to by-pass these safety circuits. Oki Data will not be
responsible for the safety of any attendee who knowingly by-passes any of these
safety devices.

The printer units are very heavy. The ES3640 printer weighs approximately 190
pounds. Safe lifting techniques are required and Oki Data assumes that the
attendee is versed in established safe lifting techniques.

These printers contain large amounts of metal that may have sharp edges or
burrs on edges. Oki Data assumes no liability for carelessness that results in
injuries to attendees. In short Be Aware Be Careful - Dont Fool Around!

If you are unsure of something ask the Oki Data Trainer before continuing.

Follow the disassembly instructions as they are written to insure your safety as
well as your successful disassembly/reassembly of the printer(s) youll be
working with.

II

Course Instructions:
1. The Oki Data A3 printer engine weighs almost 200 pounds, so use caution
and common sense when lifting, moving, or placing it on a surface.
2. Follow the procedures as they are written.
3. If you encounter any problems, notify the instructor.
4. NOTE: steel screws go into metal; Black screws go into plastic.
5. Use Electrostatic Discharge precautions when handling the electronics
portions of the printers.
6. Pay very close attention to the wiring harnesses and how they are routed.
This will save time when you reassemble your unit!
7. Pay particular attention to not pinching cable assemblies when
reassembling the unit.
8. Watch for sharp edges and burrs on the metal covers and support
brackets. This machine contains a lot of metal Be careful!
9. Store the removed screws with the appropriate assembly they secure.
10. Notify the instructor if you have any left over parts/screws once youve
completed the re-assembly. This is IMPORTANT since these are training
machines and will be used for additional training classes.
11. We do not booby trap machines prior to disassembly or re-assembly.
We may introduce problems after your unit is reassembled and tested:
This is the best way to learn troubleshooting techniques.
12. Learn as much as you can - Enjoy the class Ask questions
13. Remember; It Is Your Course! Ask questions of the instructors.
14. When completing the course critique, be honest; If you find a problem,
want to make a suggestion, utilize the comments section on the rear of the
critique form. We Do Pay Attention to These Comments! Remember:
Constructive Criticism is always welcome and it helps us to improve this
course.

III

This Page Is Intentionally Blank

IV

A3 Printer Engine Disassembly Procedures

All directions are referenced from the Front / Operator Panel of the machine
Install the consumables (First Time Use machines only)
Remove drum and toner assemblies from the black bags (if so equipped) and reinstall in
your printer.
1. Print the following pages:
1.1.1. Configuration Pages
1.1.2. Demo Page 1

2. Unplug the power cord from the wall

and from the printer.
2.1.

Remove all consumables

from the printer.

2.1.1. Drum and toner

assemblies go back in the
black bags and fold the
tops of the bag to block
light leakage.
2.1.2. Remove the Transfer
Belt.
2.1.3. Remove the Fuser
assembly.
2.1.4. Remove Waste Toner
Box
2.2.

Close the printer cover.

3. Remove the Paper

Cassette from the
printer.

4. Removing the Power

Supply Cover.
4.1.

Remove 5
screws from
the Power
Supply Cover.

4.2.

Remove the
Power Supply
Cover.

5. Removing the Right

Side Cover and the
Right Side Lower
Access Cover.
5.1.

Remove 2
screws from
the Right Side
Cover and use
a flat blade
screwdriver to
release the
four tabs. Push
down on the
top taps and
up on the
bottom tabs.

5.2.

Release the
latch.

5.3.

Remove the
Right Side
Cover.

5.4.

Remove the
Right Side
Lower Access
Cover by
gently prying
the plastic pins
away from the
metal frame.

6. Removing the Rear

Right Side Cover.
6.1.

Open the Top

Cover and
remove two
screws.

6.2.

Remove the
Rear Right
Side Cover.

7. Remove the Duplexer

(if equipped) / Dummy
Duplex Cover from the
left side.

8. Removing the Left

Side Cover.
8.1.

Remove the 4
screws and
release the
tabs by
pressing down
with a flat
blade
screwdriver.

8.2.

Remove the
Left Side
Cover.

9. Removing the Front

Cover Assy.

9.1.

Lift the Op
Panel as far as
possible and
open the Front
Cover Assy.
Remove the 2
screws from
the support
straps.

NOTE: Be sure the

Waste Toner Box has
been removed.

9.2.

Make sure the

cover is open
all the way
remove it by
pushing to the
left on the
black hinges
and moving the
cover to the
right.

10. Removing the Right

Cover Guard

NOTE: Read the next 2

pages before starting this
step to familiarize yourself
with the procedure!
10.1.

Remove 1
screw and use
a flat blade
screwdriver to
release the
tab.

10.2.

Remove Right
Cover Guard.

10.3.

Take note of
the wire routing
in the Right
Cover Guard
for the Waste
Toner Box
sensor and
unthread.

10.4.

Remove the
Sensor board
and wiring
harness from
the right cover
card as an
assembly.

11. Removing the Left

Cover Guard

NOTE: Lift the Basket

Assy.
11.1.

Remove 2
screws and
use a flat blade
screwdriver to
release the 3
latches.

11.2.

Remove the
Left Cover
Guard.

12. Removing the Front

Cover Guard
12.1.

Remove 3
screws and
remove the
Front Cover
Guard.

12.2.

The Front
Cover Guard
has a very tight
fit even with
the screws
removed.
Gently work it
off.

10

13. Removing the

Operator Panel.

NOTE: Read the next 2

pages before starting this
step to familiarize yourself
with the procedure!
13.1.

Remove 2
screws.

13.2.

Remove the
Op Panel but
do not let it
drop as there
is ribbon cable
attached.

13.3.

Release the 2
latches on the
underside of
the Op Panel.

11

13.4.

Remove the
Op Panel
Cover.

13.5.

Remove 1
screw

13.6.

Gently unplug
the ribbon
cable.

12

14. Removing the Plate

Shield Assy. (Rear
Metal Cover)
14.1.

Be sure the
Top Cover is
closed. Loosen
the 2 captured
thumb screws
on the side and
remove the 2
screws along
the top.

NOTE: Be careful when

handling any sheet metal
as there may be sharp
edges left over from the
manufacturing process.
14.2.

Lifting up and
at the angle
shown, remove
the Plate
Shield Assy.

13

15. Removing the Engine

Board Fan and Air
Duct
15.1.

Gently release
tab.

15.2.

Remove the air

duct by pulling
it outward.

14

15.3.

Unplug the fan

connector.

15.4.

Release the
tabs that
secure the fan
to the Plate
Shield Box
Assy. (Card
Cage) and
remove the fan
by lifting up
and out.

15

NOTE:

Oki Data manufactures and sells many different versions

of this A3 Engine, employing different controller cards:
Some are EFI Fiery designed boards while others utilize
Oki Data designed controller boards. The controller
boards pictured in this document may be different from
the machine you are disassembling.

16. Removing the Controller

Board
16.1.

Remove the single

screw from the I/O
panel.

16.2.

Unplug the 2 power

connectors for the
fans.

16.3.

Remove two
screws on the fan
bracket. Take note
that these screws
are longer than
rest.

16.4.

Remove the
bracket and fans.

16

16.5.

Remove two
screws from the
controller card as
shown.

16.6.

Remove one screw

from the controller
bracket inside the
frame.

16.7.

Remove one screw

on the outside of
the bracket.

17

16.8.

Slide the
Controller
Board slightly
to the right and
remove.

17. Removing the Engine

Board

18

17.1.

Unplug 17
connectors and
remove four
screws.

NOTE: Prior to
unplugging all of the
wiring connectors from the
engine controller board
make note of the wire
harness routing. Note
where the various cables/
harnesses enter the card
cage, etc.
Its easier to note this
now, when the machine is
fresh, than to try and
figure it out when youre
rushing to reassemble the
unit.
17.2.

Push the Engine

Board slightly to
the left - pull the
bottom of the
board out then
remove entire
board.

NOTE: If replacing a
failed Engine Board, the
socketed EEPROM must
be retained and inserted
into the new Engine
Board.
18. Remove the Plate Shield
Box Assy. (Card Cage)
18.1.

Remove 1 screw
to release the
Plate Clamp HCB
(LED Head Cable
clamp). Slide the
white plastic
bracket outward to
release it from the
Card Cage.

19

18.2.

Remove 11 screws
from the Card
Cage.

18.3.

Remove Card
Cage.

NOTE: To help make the

reassembly process easier,
it is recommended that any
of the cables and
harnesses that enter the
Card Cage from the
bottom, be taped down in
their relative positions as
illustrated.

20

19. Removing the Eject-Assy.

(Exit Guide)
19.1.

Release the five

tabs with a flat
blade screwdriver
the two tabs on
the end of the
cover first and
reach under the
area marked with
the Red arrow and
press to release
latches. Gently
pivot the cover up
to remove.

NOTE: Do Not Pull cover

outlined in the Yellow oval
area! Damage is sure to
occur if you do!

19.2.

Unplug connector
at upper right of
the OR-S2R (exit
sensor board).

21

19.3.

Remove Face-up
Output Stacker

19.4.

Remove 1 screw
from the front of
the Exit Assembly.

19.5.

Remove 1 screw
at the rear of the
Exit Assembly
(make sure you
remove the correct
screw no way to
picture the correct
screw).

22

19.6.

Release the tabs

two inside the
printer cavity and
one outside.

19.7.

Lift Exit Guide up

and out and gently
unthread the cable
bundle and
connector through
the side.

23

NOTE: On reassembly
insure that the paper exit
sensor on the bottom of the
exit guide is completely
snapped into it correct
position.

The correct threading for the

exit tray guide cable harness
is through the wire guide in
the rear of the printer cavity.

When reassembling also

insure the cable threading
around the Exit Guide
Assembly gearing. It is very
easy to pinch wires or get
them too close to the gearing.

24

20. Removing the Belt Motor

at the front of the unit.
20.1.

Remove 2 screws
and unplug
connector.

20.2.

Remove the
Belt Motor

25

21. Removing the SensorRegistration Assy.

21.1.

Remove the
Board-RegistSensor(S2Z)
cover.

21.2.

Unplug the yellow

wire harness
connector.

NOTE: The second

connector should stay
plugged in it is removed just
for this picture.

26

21.3.

Remove eight
screws seven
inside the printer
(arrows) and one
on the front
(circled).

NOTE: During reassembly,

dont forget to reinstall the
screw through the front of the
chassis its a step many
technicians forget!

21.4.

A flat blade
screwdriver may
be required to pry
the side plate
away from the
frame at the front
of the printer.
Once done, lift the
SensorRegistration Assy.
up to remove and
while doing so,
unplug the two
connectors as
shown.

27

22. Removing the Duct Gear

Assy. and the Duct Drive
Assy.
22.1.

Release the tab at

the rear and
remove the Middle
Cover.

22.2.

Lift the connector

for the waste toner
motor to wiring
harness from
under the motors
printed wiring
board.

NOTE:

Orange connectors
are soldered to the board and
are not removable. DO NOT
try to remove the orange
connector from the printed
wiring board.

28

22.3.

Unplug the Waste

Toner Motor to
wiring harness
connector.

22.4.

Remove the Waste

Toner Motor by
removing the two
screws (diagonally
mounted) and
lifting it out.

29

23. Removing the MultiPurpose Tray.

24. Gently pry out the top
center and pull up to
remove the Sensor Board
Cover.

NOTE: While gently prying,

lift up on the sides of the
cover to remove.

30

24.1.

Unplug the two

connectors that
come from the
Multi-Purpose Tray
and unthread them
from the guides.

24.2.

Unplug the ribbon

cable to that
board.

24.3.

Using the Special

Oki Data Tool (a
small piece of
transparent tape)
wrap the larger
white connector
parallel to the
purple & blue
cable bundle to
assist in the
removal of the MP
Tray. Leave a tab
of tape to assist
you in un-wrapping
this on the units
reassembly.

31

24.4.

Open the MultiPurpose Tray

using the lever at
the front of the
unit. Remove one
screw from the
front stay.

24.5.

Remove one
screw from the
rear stay. Take
note of the rear
stay as it will most
likely fall into the
machine.

24.6.

Release the MultiPurpose Tray from

the hinges and
gently unthread
the two connectors
from step 22.2
through the
channel.

32

NOTE: During reassembly,

the plastic wire harness
protector must be carefully
and fully reinserted into the
channel. If it is not fully
reinserted it will become
damaged and the MultiPurpose Tray will not close
properly.
If this happens and the plastic
wire harness protector cannot
be repaired the entire MP
Tray must be replaced.

33

25. Removing the

Registration Unit (Right
Paper Guide Assy)

NOTE: Be sure the Top

Cover is open and the basket
is up.

25.1.

Remove four
screws. The screw
marked by the
arrow will also
remove the right
basket latch.

34

25.2.

Remove the MultiPurpose Tray Lock

Plate Assy.

25.3.

Remove two
screws from rear
of Registration
Unit.

25.4.

Unthread the wires

at the front and
remove the
Registration Unit
being careful of the
spring loaded gear
at the front.

35

26. Removing the Paper Feed

Unit
26.1.

Remove four
screws and
remove the Metal
Right Side Cover.

36

26.2.

Remove nine
screws from the
right side and one
from the front.
Unplug 3
connectors from
the ORS2M (Motor
Driver Board).
Remove the Paper
Feed Unit.

37

27. Removing the High

Voltage Power Supply
(HVPS).
27.1.

Remove two
screws and
release three tabs
along the back of
the HVPS cover.
Remove the HVPS
cover.

NOTE: When reinstalling the

HVPS cover insure that all 3
tabs are snapped under the
chassis plate. Failure to do
this may cause transfer
voltage problems resulting in
washed out images.
27.2.

Remove two
screws and unplug
four connectors.
Gently slide the
HVPS toward the
rear of the unit
until it clears the
contacts and lift
the board out.

38

28. Removing the Low

Voltage Power Supply
(LVPS).
28.1.

Release the power

switch linkage by
lifting up and
away.

28.2.

Remove 14
screws.

28.3.

Unplug four
connectors and
remove the LVPS.

39

29. Removing Motor-DC(ID)

(Drum Motors)

29.1.

Remove two
screws and unplug
the connector from
the OR-S2M(Motor
Driver Board) and
not from the motor
assembly.

NOTE: Each of the four

motors is mounted with two
screws. Also, the Black ID
motor is mounted at a 90
angle to the other three.
The 4 drum motors are
interchangeable.
When you reassemble the
printer make sure that you
hold the motor(s) securely
when you are installing the
holding screws. Also make
sure that the screws are
completely screwed down.

40

30. Removing OR-S2M(Motor

Driver Board)
30.1.

Unplug remaining
connectors and
remove two
screws.

30.2.

Remove Motor
Driver Board.

41

31. Removing MotorPulse(Toner Shutter) aka

Toner Supply Motor.

31.1.

Using a flat blade

screwdriver, push
up to release the
tab.

NOTE: Both the motors

and the mounting plates
are the same however
the motors are mounted
to the plates 180
opposite of each other.
Be aware of this for
reassembly.

42

32. Removing the OR-SGG

(ID System SNS PWB)
aka Drum Contact and
Sensor Board Assy.
32.1.

Remove four
screws, one each
from the Drum
Position Home
sensors. Use a flat
blade to release
the two Toner
Shutter Home
sensors and the
Drum Up/Down
Home sensor.

32.2.

Use a flat blade

screwdriver to
release the tabs
securing the main
portion of the
Drum Contact and
Sensor Board
Assy. and unplug
one connector.
Remove the board
being careful of the
drum contact
springs as they
may fall out.

NOTE: There are 2

Grounding Springs (red
arrows, at right) that ground
the OR-SGG board to the
chassis ground. You Must
insure that both of these
springs are correctly installed
during the reassembly
process.

43

33. Removing the Fuser

Motor
33.1.

Remove two
screws and
unthread wire
harness taking
note of the routing
for reassembly.
Remove the Fuser
Motor.

Congratulations! This concludes the disassembly of the bottom half

of the 9 Series A3 Printer unit.
Prior to starting the next section (Top Cover Skin Removal) reassemble the
bottom half of the printer unit using this step-by-step disassembly manual in
reverse.

NOTE: Take your time and be very careful when reconnecting the wiring
harnesses to the (1) motor driver board, (2) the engine driver board and (3) when
reconnecting the 2 ribbon cables between the engine and motor controller
boards! A properly reassembled printer contains only one (1) empty red test
connector on the motor driver board! Take Your Time when rewiring and
reassembling this printer. HINT: If youre unsure of something ask one of the
instructors circling the room: its easier to ask for help than ask for a replacement
part.

Reassemble the Bottom Half

44

Top Cover Skin Removal

1. Open the top cover

2. Place media (large

sheet of paper /
plastic) over top of
the consumables
cavity (to catch any
falling screws).
NOTE: Fit the media to
go around the
hinge plates,
so the media
completely
covers the
cavity.

45

3. Remove the 9 black

screws, as shown.

4. Detach the small

cover (outlined in
red).
NOTE: Consumables
have been
removed for
image clarity.

5. Remove the
exposed black
screw.

46

6. Gently lift the top

cover skin off the
frame of the
printers top cover.

7. Close the top cover

and gently lower
the metal cover
brace on the
printers left side.

47

8. Mounted to the top

cover is a small
circuit board; this is
the RFID board.
The 4 leads coming
from this board go
to the individual
RFID antennae,
mounted over the
toner cartridges.

NOTE: The ribbon

cable connector
mounted on the
circuit boards has a
locking collar that
must be opened
prior to removing
and installing the
cable!

9. Reassemble the
Top Cover Skin on
the frame of the
printers Top Cover
NOTE: Make sure
the Top Cover Skin
sits flush on the
frame before you
reinstall the 9
screws!

48