Citgo Sales Ruby

CITPAK
Sales Reference
Software Version: 6.00
Part Number: 55370-01
Revision: A00
CITPAK Sales Reference

June 5, 2013
VeriFone, Inc.
2099 Gateway Place
Suite 600
San Jose, CA 95110
Telephone: 408-232-7800
http://www.verifone.com
Printed in the United States of America.
2013 by VeriFone, Inc.
No part of this publication covered by the copyrights herein may be reproduced or copied in any
form or by any means graphic, electronic, or mechanical, including photocopying, taping, or
information storage and retrieval systems without written permission of the publisher.
The content of this document and all features and specifications are subject to change without
notice. The information contained herein does not represent a commitment on the part of
VeriFone, Inc.
Publications are not stocked at the address given above. Requests for VeriFone publications
should be made to your VeriFone representative.
VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of VeriFone, Inc.
Sapphire, Topaz, HPV-20, Ruby Manager, Everest, EASY ID, Electronic Journal On-site, and
Ruby Card are trademarks of VeriFone, Inc. in the U.S. and/or other countries. All other
trademarks or brand names are the properties of their respective holders.
Before We Start
EASY ID
EASY ID is a part of a comprehensive retailer awareness program to ensure the legal sale
of age-restricted products. Do not rely on EASY ID as the only source of information. It
does not take the place of a trained, aware, and conscientious retailer and cashier.
EASY ID should only be used in states which permit the electronic verification of
information from drivers licenses. Retailers should determine that electronic verification
is permitted in their states. Drivers licenses from all other states require the use of the
manual function.
Note:
1.
2.
3.
4.
5.
All software is provided as is, without any warranty of any kind, whether
direct, indirect, exemplary, special, consequential, incidental, or otherwise
with regard to any use of EASY ID.
Make sure the current date and time are correctly set. If the date and time are not
set correctly, the unit may not display the correct information when an
identification is checked.
Make sure the lamination (plastic) surrounding the identification is intact and
clear.
Make sure the picture and/or description match the customer.
Make sure the words are all legible and clear.
Make sure any holograms or watermarks are visible.
Weights and Measures

Support for cash and credit pricing at the dispenser requires explicit cash and credit
selections on the dispenser. This is in compliance with the Weights and Measures
Guidelines for Selectable Unit Price Capability, section G-S.5.1.
Note:
This Ruby software supports a POP Discount feature, which allows a pointof-purchase discount on fuel based on the purchase meeting certain predefined transaction criteria. It is possible that the Weights and Measures
department in your state may consider this POP Discount feature, when used
in a post-pay scenario, to be in violation of state regulations.
YOUR IMPLEMENTATION OF THE POP DISCOUNT FEATURE IS DONE
AT YOUR OWN RISK. VERIFONE EXPRESSLY DISCLAIMS ANY
LIABILITY FOR CLAIMS, FINES OR DAMAGES RESULTING FROM
IMPLEMENTATION OF THE POP DISCOUNT FEATURE IN A LOCALE
WHERE IT IS DEEMED A VIOLATION OF LOCAL OR STATE
REGULATIONS. YOU SHOULD CONSULT YOUR LOCAL WEIGHTS AND
MEASURES ENFORCEMENT GROUP BEFORE IMPLEMENTING THE
POP DISCOUNT FEATURE.
June 5, 2013
CITPAK Sales Reference Revision History

Version
Date
Description
3.00
April 8, 1996
Reflects significant software updates.
3.01
July 1, 1996
Reflects updates to the previous revision.
3.02
February 10, 1997
3.03
June 3, 1997
3.04
July 28, 1997
3.05
January 12, 1998
3.07
June 4, 1998
3.07
July 29, 1998
Production release of software and documentation.
3.08
May 6, 1999
Reflects updates to the previous revision including

new Store and Forward function in Network
Manager mode; new Log In/Out function in
Manager mode; new Armed Forces Restriction
parameter in Fuel Manager Mode in DCR Site
Parameters; cash acceptor functionality.
3.08
June 16, 1999
Added Keypad Error messages to Messages/

Troubleshooting chapter.
3.09
October 18, 1999
Reflects addition of VeriPASS.
4.00
January 31, 2000
Added Quick Credit, Combo, and Mix/Match,

automatic print of money orders, and EASY ID.
Added MasterCard Fleet, Visa Fleet, and Diners
Club and Voyager cards.
4.00
February 22, 2000
Expanded the explanations of how to handle Card

Takeover in chapters 3 and 5.
4.00
August 7, 2000
4.01
October 20, 2000
Added VeriPASS Functions chapter which

explains new functions; moved activate and print
VeriPASS tag functions from Network Functions
chapter to new VeriPASS Functions chapter; also
added VeriPASS features to Product Entry,
Discounts, Payment, Refunds, and
Dispenser Card Reader chapters; added the
option of an installable line printer during initial
software installation, and changed Check Franking
to Check Franking File in Manager mode.
4.02
September 21, 2001
Reflects addition of POP Discount functionality.
CITPAK Sales Reference Revision History (Continued)

Version
Date
Description
4.03
January 25, 2002
Reflects updates that include alternate POP

discount configuration; a date/time and station ID
to report headers; in-house and pump test MOPs;
printing of outdoor receipts for cash acceptor sales;
allowing sales while printing period reports; and
allowing one cashier per register per work period.
4.03
March 8, 2002
4.05
August 16, 2002
Reflects updates to include the Sapphire miniserver; ability for scanning of membership cards
for POP discounts; disabling of RFID in DCR Site
Parameters; removing old CITGO credit card
support; turning debit card prompting on or off; and
printing of money orders on workstations.
4.07
December 8, 2003
4.07
April 7, 2004
4.08
May 6, 2004
Reflects updates to the previous version and the

removal of support for VeriPASS.
4.08
February 18, 2005
5.00
March 30, 2005
Reflects updates to include support for Electronic

Benefits Transfer cards and Price Check.
5.05
October 19, 2005
Reflects updates to include support for Loyalty and

Loyalty Balance Inquiry, Prepaid Card activation
during sale, and Bill of Lading (BOL) functions.
5.07
May 31, 2006
Reflects updates to include Kiosk and prepaid card

activation limit.
5.07
September 26, 2006
5.08
March 9, 2007
Beta release of software and documentation.
5.09
June 13, 2008
Reflects updates to include iOrder Kiosk sales and

new Loyalty sales section.
5.10
July 27, 2009
6.00
June 5, 2013
Reflects updates to include date of birth

requirement for Quick Credit, and the addition of
several cards to the CITGO card list.
July 27, 2009
Contents
1.
Introduction
Using this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receipt Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ruby Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ruby Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying Keys and Their Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.
1-2
1-2
1-2
1-3
1-4
1-6
1-6
1-8
1-9
Starting Sales
Powering Up the Ruby Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Starting Sales Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Sapphire Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Performing a Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Basic Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Sale Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Correcting a Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Close Period Reports During Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
3.
Fuel Control
Fuel Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuel Control Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Approve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clear Reserve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Move Fuel Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting a Stopped Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stop/Disapprove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Pump Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
June 5, 2013
3-2
3-3
3-3
3-4
3-5
3-5
3-6
3-6
3-7
ii
4.
Fuel Sales
Inside Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Autocollect Inside Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Convert Fuel Sale Price Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Postpay Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Prepay Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Prepay Fuel Sale with Fast Credit Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Fast Credit Prepay Fuel Sale with Merchandise Enabled . . . . . . . . . . . . . . . . . 4-7
Fast Credit Prepay Fuel Sale with Merchandise and Auto Fast Credit Prepay
Cashout Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Preset Fuel Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Rest In Gas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Drive Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Manual Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Pump Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Correct a Fuel Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Sold to Wrong Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Restricted Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Dispenser Card Reader (DCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Cash Acceptor Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Cash Acceptor Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Cash Acceptor Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Point of Purchase (POP) Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Redeeming POP Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
POP Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
POP Discount Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Issuing a Free POP Award. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Membership Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
POP Discount for Qualified Card Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
POP Discount for Prepay Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
POP Discount Postpay Fuel Sale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
POP Discount with a Car Wash Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
POP Discount Fueling Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
POP Discount Fuel Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
POP Discount Applied Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Unqualified Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Fuel Discount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
5.
Non-Fuel Sales
PLU Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Not Found Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open PLU Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-2
5-2
5-2
5-5
5-5
June 5, 2013
iii
June 5, 2013
Contents
PLU Sale with ID Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

PLU Sale with Modifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
PLU Sale with Quantity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Price Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Price Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Scanners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Department Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
At-For Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Department Sale with ID Checking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Department Sale with Quantity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
PLU Not Found Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Money Order Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Printing Money Orders with Third-Party Equipment . . . . . . . . . . . . . . . . . . . 5-13
Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Car Wash Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Car Wash Sale at the Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Rainchecks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Valid Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Void Ticket for Car Wash with Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Car Wash Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Deal Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
VIP (NAXML Deal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
VeriFone Mix n Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
VeriFone Mix n Match Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Price Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
VeriFone Mix n Match Error Corrections . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Void Line with VeriFone Mix n Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Void Ticket with VeriFone Mix n Match. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Match Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Fees/Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Department Sale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Money Order Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
PLU Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Negative Fees/Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Fees/Charges Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
Non-Fuel Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Special Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
Product Refund for Special Discount Items . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
iv
6.
Payment
Basic Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Multiple Methods of Payment (MOPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Other MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Product Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Tax Exempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Non-credit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Other Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Refunds: Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Coupon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Lotto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Credit and Debit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Manual Credit and Debit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Standard Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Debit with Purchase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Debit without Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Credit and Debit Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Refunds: Manual Credit and Debit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Special Credit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Fleet Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Refunds: Fleet Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
In-House Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Refunds: In-House Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
In-House Account Deposit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Proprietary Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Refunds: Proprietary Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Prepaid Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Prepaid Card: Sale of Merchandise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26
CITGO Cash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
Sale and Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
Pre-authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27
7.
Loyalty Sales
Third-Party Loyalty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Inside Loyalty Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Outside Loyalty Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Prepay Loyalty and Fast Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Loyalty Refund. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
June 5, 2013
v
iOrder Kiosk Sales
9.
Sales Management
Clock In / Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
From Sales Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
From Clock In/Out Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
From [OTHER FUNC] Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Pay In / Pay Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Pay In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Pay Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Print Money Orders for Vendor Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Safe Drop / Safe Loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Safe Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Safe Drop Correction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Safe Loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
View Pending Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Suspend/Recall Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Ticket Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
Print Previous Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12
10. Network Functions

Pre-authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Swipe Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual Credit Card Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Batch Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loyalty Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Balance Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
EBT Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Balance Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voucher Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BOL Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10-2
10-2
10-2
10-3
10-4
10-5
10-5
10-6
10-7
10-7
10-9
11. Messages/Troubleshooting
General Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Numbered Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-35
Car Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-35
Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-35
Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-36
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-39
Product Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-40
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-40
June 5, 2013
Contents
8.
vi
12. Additional Information
CITGO Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Product Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
13. Index
June 5, 2013
Introduction
This manual provides information on the sales functions of the VeriFone Ruby
SuperSystem. These functions are used to process and manage sales transactions.
This chapter contains the following information:
Using this Manual
June 5, 2013
Identifying Keys and Their Functions
1-2
Using this Manual

This manual uses a number of methods to display special information. Review these
methods before continuing with the manual.
Getting Around
Enter Key
Use the [ENTER] key in the following situations:
To complete the entry of data. For example, after keying a PLU

number, press [ENTER].
To choose a mode or menu item that displays. Use the arrow keys to
display an item, choose the item by pressing either [ENTER] or
[Select]. This manual uses [Select] as a standard in all
steps.
Select Key
Use the [Select] key to choose a mode or menu item. All function
menu items are numbered. Just key the menu number and press
[Select]. The menu item appears.
Arrow Keys
The left ([<--]) and right ([-->]) arrow keys are used to move
backwards or forwards through a menu.
Keys
To enter transactions, press keys on the terminal. Keys are displayed in brackets:
Keys with specific functions are labeled. For example, the [EXIT]
key is a black key with the word EXIT on it. This key goes back one
menu level.
June 5, 2013
1-3
Operator Display Format

The Operator Display displays current sales activity and messages.
The display is 40 characters wide by 4 lines high. The top three lines display menus,
functions, sales items entered, and transaction totals. The top and bottom lines display
messages. A list of messages and actions is included in Messages/Troubleshooting.
The most common displays are described below. Additional samples are included in other
sections to demonstrate specific procedures.
Transaction Display
The Operator Display uses the following format for sales items:
>
CURRENT PROD
PREVIOUS PROD
d.cc
d.cc
TOT:
dd.cc
The arrow (>) points to the last item entered. The last item entered is always at the top of
the display. The total, including tax, is displayed to the right on the third line.
The following example contains sample products and the current total including tax:
>
MILK
LG.COFFEE
FS:
2.79
1.50
2.79
TOT:
4.40
If the site accepts food stamps and at least one of the items entered into the transaction is
eligible for food stamps, the third line contains the current total and the current total in
food stamps that can be accepted as payment. See Food Stamps in the Payment
chapter.
Transaction Total Display
Press the [TOTAL] key and the display shows the subtotal, tax, food stamps total (if any),
and total sales.
Sub Total
Tax
FS:
June 5, 2013
4.29
0.11
2.79
TOT:
4.40
Introduction
Some keys have more than one function. For example, the [List] key is stationary. If
the [SUSP] key is assigned to the soft key that has the List function, then this key has two
functions. In Sales mode, press this key to suspend the current transaction or recall a
previously suspended transaction. In Manager mode, use this key to print a listing of the
current manager function.
1-4
After the transaction is complete, the Operator Display returns to the Ready for sale
prompt.
Receipt Format
Information prints to journal tape and sales receipt tape for each set of keystrokes entered.
Standard journal and sales receipts are 40 characters wide.
The following is the most common sales receipt. Additional samples are included in other
sections to demonstrate specific procedures.
VERIFONE
RUBY SUPERSYSTEM
16001 BAY VISTA DRIVE
CLEARWATER, FLORIDA
Descr.
qty
amount
-------------HOT DOG
1
0.99
T MED SODA
1
0.79
UNLD CA #02
13.580G
28.67
@ 2.111/ G
T SODA
1
0.55
TV SODA
1
-0.55
T BAKERY
1
2.50
---------Sub Total
32.95
Tax
0.23
TOTAL
33.18
CASH
Change
$
$
Sales Items
Tax
Sales Total
33.18
0.00
THANK YOU!
COME AGAIN
REG# 0001 CSH# 001 DR# 01
03/25/04 15:16
Logo: 1 - 5 lines of information

defined by the manager
TRAN# 10008
ST# AB123
Slogan: 1 - 5 lines of
information defined by the
manager
Ruby Information
Journal tapes contain the same information but without the logo and slogan lines.
Logo
The logo is usually a greeting or information set up by the manager. It prints at the top of
every sales receipt.
June 5, 2013
1-5
Each item sold in a transaction prints in the order it is entered on the Ruby terminal.
In some cases, a letter or letters (code) print to the left of an item. These letters have the
following meaning:
Sales Item Codes
Code
Description
Two taxes were applied to the item.
Three taxes were applied to the item.
Four taxes were applied to the item.
The item was refunded.
The tax defined with indicator T was applied to the tax. If only one
tax is applied, the indicator for that tax prints.
The item was voided.
Tax
The total tax applied to the transaction is listed.
If Canadian GST tax is used, then a transaction that includes a fuel sale lists the amount of
fuel tax as a separate item on the receipt.
Sales Total
The transaction lists the total dollar amount of the sale, amount and type of payment, and
the amount of change if any.
Slogan
The slogan is set up by the manager and is usually a thank you, promotional message, or
other information. It prints just above the Ruby Information on every sales receipt.
June 5, 2013
Introduction
Sales Items
1-6
Ruby Information
The following information prints at the bottom of every sales receipt:
Standard Ruby Receipt Data
Data
Description
REG#
The register number assigned to the terminal when it is first set up.
CSH#
The employee number of the cashier who logs in during the transaction.
DR#
The number of the cash drawer used by the cashier.
TRAN#
The transaction number. The first digit identifies the terminal on which the receipt was
printed (1 is the controller). The remaining four digits identify the transaction for that
terminal (n0001 - n9999, where n = terminal number).
date/time
The date and time of the transaction.
ST#
The store number assigned by the manager.
Ruby Cards
Some features described in this manual require a Ruby Card. The following table displays
the different types of Ruby Cards. Without the correct card, these optional features do not
work.
All of these cards are referred to as Ruby Cards. However, a Ruby Card Bravo is a
particular type of Ruby Card that supports Fast Food, EASY ID, and Money Order options.
In addition, it may support other Ruby Card options, as displayed in the top half of the
table below.
For example, the second Ruby Card Bravo in the list supports Fast Food, EASY ID, and
Money Order plus it supports Expanded PLUs. The third Ruby Card Bravo supports the
usual options plus Car Wash but does not support Expanded PLUs.
Also available are Ruby Cards that have only Car Wash, Proprietary Network, or
Expanded PLUs options or a combination of two, or all three of these, without offering the
options available on the Ruby Card Bravo. The second half of the table below (where the
Bravo Card column has no Xs) displays the possible combinations of options for nonBravo Ruby Cards.
June 5, 2013
1-7
Bravo*
Car Wash
Proprietary Network
Expanded PLUs
X
X
X
X
X
X
X
X
*Ruby Card Bravo includes Fast Food, EASY ID, and Money Order options.
June 5, 2013
Introduction
Ruby Card Types
1-8
Terms
All terms used in this manual are defined in the Glossary. The following terms are used
frequently in this manual.
Department
Some products may belong to a group called a department. They are entered into a
transaction through their department number.
Menu
There are two types of menus in Sales mode:
A function menu is a list of numbered functions. For example, press the
[OTHER FUNC] key and the items that list make up a menu.
A product menu is a list of up to six products that appear when pressing a menu
soft key. A product on a menu can be entered into a transaction by pressing the
products menu number.
Mode
A mode is a main menu item at the switcher. This manual describes two modes:
Sales and Clock In/Out.
MOP - Method of Payment
A method of payment is a type of currency that can be used to pay for a
transaction. Cash, credit, checks, and lottery tickets are methods of payment.
Parameter
A parameter is a numbered item that is assigned a value by the manager that affects
how the system works. If a parameter is referred to in the text, it is displayed in
double quotes (for example, Total in Double).
PLC - Price Look-up Code
Some products may be entered into a transaction by numbers called PLCs. If the
site uses a scanner, the PLC is the same number as the bar code. This may be
referred to as PLU in some systems.
PLU - Price Look-up Code
Some numbers are called PLUs. If the site uses a scanner, the PLU is the same
number as the bar code. This may be referred to as PLC in some systems.
Switcher
The switcher is the main menu of the Ruby terminal. To reach the switcher, press
[EXIT] until [ SALES ] appears.
Transaction
A transaction is a completed sale or sales function that affects the drawer totals.
June 5, 2013
1-9
The Key-to-Function Reference table lists each key in alphabetical order with a short
description of each key. This is a list of all keys.
There are sample 65-key and 120-key keyboards in the Soft Key File section in the
Manager Reference. Keys that are blank or have only a letter or punctuation at the bottom
of the key are called soft keys. Soft keys can be defined by your manager to act as PLUs,
departments, MOPs, menus, and other functions. Some functions are traditionally set up
as double-wide or double-high keys. This means that two soft keys that are next to each
other are both set up as the same function. These keys are noted as double-wide or
double-high, but can be assigned to suit the sites need.
Key-to-Function Reference
Key
Description
<------
Moves backward through a function menu.
------>
Moves forward through a function menu.
ALLOW FS
Soft key. Allows the item that is entered to be purchased with food stamps.
alphabetic and
character keys
Letters, punctuation, and special characters that appear on the bottom of many of
the keys. These are used for data entry in Manager, Fuel Manager, and Reports
modes.
APPROVE
(AUTHORIZE)
Soft key (double-wide). Approves all or a specific pump for fuel dispensing.
Backsp
Moves the cursor on the display to the left one space while erasing the character in
that space.
CLEAR
Removes an entry made with the numeric keypad as long as a function key or
[ENTER] has not been pressed. It also form feeds the journal tape and receipt tape
between entries.
CLOCK IN/OUT
Soft key. Adds and removes employees from the Rubys internal timeclock.
CONVRT
Soft key. Changes pricing systems (usually between cash and credit) when different
fuel prices are charged based on the method of payment.
department
Soft key. Allows sales to the specified department number.
DISC
Soft key. Discounts the last entered sales item as a dollar amount or percent
depending on the Sales Configuration setup.
DISC $
Soft key. Discounts the last entered sales item as a dollar amount.
DISC %
Soft key. Discounts the last entered sales item as a percent.
ENTER
Completes an entry (like entering a PLU or department number) or chooses a

function menu item (like Pay In under [OTHER FUNC]).
ERROR CORR
Removes the current sales entry.
EXIT
Ends or escapes from a function, function menu, or mode.
June 5, 2013
Introduction
Identifying Keys and Their Functions
1-10
Key-to-Function Reference (Continued)
Key
Description
FP MOVE
Soft key. Fueling Point Move: Moves a prepay sale to another pump number.
FREE POP
AWARD
Soft key. Allows the cashier the discretion to issue a free POP code or coupon to a
customer in order to keep good customer relations.
FUEL
Soft key (double-wide on 120 keyboard). Enters the most recent fuel sale for the
specified pump into the current transaction.
FUEL DISC
Soft key. Fuel Discount: Discounts a specified quantity of fuel.
FUEL PRESET
Soft key. Presets a pump for a specific dollar or quantity. Payment may be made
before or after dispensing.
FUEL TAX
ADDITION
Soft key. Automatically adds a fuel tax to a fuel type that is displaying as tax free
at the DCR.
FUEL TAX
EXEMPT
Soft key. Removes taxes or part of a tax, from a fuel sale for specifically defined
customers.
List
Prints a list of the current function menu or items/values within a function.
MANUAL FUEL
Soft key. Special department key that acts like a fuel sale but reports as a
department.
menu
Soft key. Displays a list of up to six PLU items.
MODIFY
Soft key. Modifies the current PLU sales entry so that the next modifier defined for
the PLU, if any, appears.
MOP
Soft key. Represents a specific method of payment.
NETWORK FUNC
Soft key. Contains a menu of functions that relate to your credit card network.
No
Answers yes/no questions.
NO SALE
Soft key. Opens the cash drawer between sales transactions.
numeric keypad
(00, 0-9)
Numbers used for entering information such as PLUs, departments, dollar amounts,
fuel quantity, birth dates for identification, and amount tendered.
OTHER CURR
Soft key. Changes the total dollar amount due from the local currency to another
currency.
OTHER DEPT
Soft key. Allows entry of a department for a sales item for all departments not
already assigned to a specific soft key.
OTHER FUEL
Soft key. Contains a menu of the following functions: Move Fuel Point, Convert
Price Level, Fuel Discount, Preset Fuel, Free POP Award, Fuel Tax Exemption,
Fuel Tax Addition.
OTHER FUNC
Soft key. Contains a menu of the following functions: Safe Drop, Safe Loan, Clock
In/Out, Pay In, Pay Out, View Pending Transactions, Print Previous Transaction.
OTHER MOP
Soft key. Allows entry of a method of payment for a sale that is not already
assigned to a specific soft key.
PAY IN
Soft key. Logs that a dollar amount has been added to the cash drawer without a
sales transaction.
June 5, 2013
1-11
Key
Description
PAY OUT
Soft key. Logs that a dollar amount has been removed from the cash drawer without
a sales transaction.
PLU
(PLC)
Soft key. Represents a specific product by its PLU number.
PREPAY
Soft key (double-wide on 120 keyboard). Allows the customer to pay for a fuel sale
before pumping.
PRICE CHECK
Soft key. Checks the price of an item by scanning or manually entering its PLU
after the price check key is pressed.
PRICE OVER
Soft key. Changes the defined price of a PLU item to the price you enter.
QTY
Soft key (double-high on 120 keyboard). Indicates that two or more of an item
(PLU or department) is entered.
REFUND
Soft key. Allows items from a previous sale to be returned.
REST IN GAS
Soft key. Allows customers to use change from a cash merchandise sale to buy as
much fuel as the change pays for.
SAFE DROP
Soft key. Logs that a specific amount of an MOP is removed from the drawer and
placed in the safe. This is also under the [OTHER FUNC] soft key.
SAFE LOAN
Soft key. Logs that a specific amount of an MOP was removed from the safe and
placed in the drawer. This is also under the [OTHER FUNC] soft key.
Select
Chooses the requested item or function.
Shift
For letters on keys, changes between upper and lower case. For characters and
punctuation, changes between the one on the bottom left and bottom right of the
key.
STOP
Soft key (double-wide on 120 keyboard). Stops all or a specific pump from
dispensing.
SUSP
Soft key. Suspends one transaction to allow other transactions to be processed.
TAX EXEMPT
Soft key. Removes one or more taxes from the current item.
TICKET PRINT
Soft key (double-high on 120 keyboard). Reprints the last ten indoor sales receipts
or the last card reader receipt.
TOTAL
Soft key (double-wide). Adds up the dollar amount of the current transaction.
VIEW
Soft key (double-wide on 120 keyboard). Displays the status of a specific pump or
all due sales.
VOID LINE
Soft key. Removes the specified item from the current transaction.
VOID TICKET
Soft key. Deletes the entire current transaction and resets the terminal to start a new
one.
Yes
Answers yes/no questions.
June 5, 2013
Introduction
Key-to-Function Reference (Continued)
1-12
June 5, 2013
Starting Sales
This chapter describes the steps to use when first turning on the system and starting sales.
Powering Up the Ruby Terminal
Starting Sales Mode
Sapphire Workstation
June 5, 2013
Performing a Sale
Correcting a Sale
Closing Period Reports During Sales
2-2
Powering Up the Ruby Terminal

In general, the Ruby terminal is powered up (turned on) only when it is first installed.
Controller
Initial Start Up
The following display appears the first time an HPV-20-enabled application is installed.
Insert HPV-20 Card
now and press a key
1. Insert the HPV-20 Card (Ruby Card) and press any key to continue.
Setting up HPV-20
card now...
Rebooting now...
The Ruby terminal reboots. A display appears that indicates the HPV-20 functions
are loading.
Establishing link
to server...
The Ruby terminal reboots and the display indicates the HPV-20 connections are
correct.
Accessing ePC...
Please stand by
Press any key within

5 sec for ePcStall
Note:
The ePcStall function is not for use except by authorized VeriFone

engineering staff. After five seconds, the Ruby terminal continues to
reboot.
June 5, 2013
2-3
GEMPAK Release -- Version x.xx.xx

Gemix v2.5.12 NOT REGISTERED!
mm/dd/yy hh:mm Starting, please wait...
/xxx/xxxxxxxx.xxx
Creating Total Files
Enter Merchant ID:
2. Key the merchant ID and press [ENTER].

Enter Retailer #:
3. Key the retailer number and press [ENTER].

Please wait ...
Sales Initialization ...
Enter cashier #: _
4. Continue with Starting Sales Mode.
June 5, 2013
Starting Sales
Several displays appear showing a copyright notice, operating system (Gemix)

version number, application name and version number.
2-4
Normal Start Up
1. Plug the power cord into the AC outlet. Several displays appear showing a
copyright notice and an operating system (Gemix) version number. If HPV-20 is
installed, the display shows that the HPV-20 functions are loading.
Establishing link
to server...
Press any key within

5 sec for ePcStall
Note:
The ePcStall function is not for use except by authorized VeriFone

engineering staff. After five seconds, the Ruby terminal continues to
reboot.
2. Do nothing and the following display appears.
Starting application program...
The power-up process continues, and the application name and version number
displays.
June 5, 2013
2-5
Note:
If the workstation is not connected correctly to the controller, the

workstation does not get the data file changes from the controller.
SeeTroubleshooting for additional information.
1. Plug the power cord into the AC outlet. Several displays appear showing a
copyright notice, operating system (Gemix) version number, and application name
and version number. Then all data file changes (to the PLU File, method of
payment file, etc.) copy from the controller to the workstation.
Downloading data files - Please Wait_
Continue Sales [Y/N] ? _

Unable to downld (file name)
2. Do one of the following:

Press [Yes] to continue entering Sales mode. The question repeats for each
data file that cannot be downloaded.
Press [No] to stop trying to enter Sales mode. The Operator Display goes to
the [ SALES ] prompt.
A report prints on the journal printer listing the files that correctly downloaded to
the workstation or bypassed when entering Sales mode.
If the download worked correctly, then Sales initialization continues.
Enter cashier #: _
June 5, 2013
Starting Sales
Workstation
2-6
Starting Sales Mode

2
Sales mode can be started directly from powering up the Ruby terminal or from the Sales
mode prompt at the switcher ([ SALES ]).
Controller
Use these steps for entering Sales mode on a controller terminal.
1. Press [EXIT] until the Sales mode prompt appears ([ SALES ]).
[ SALES ]
2. Press [Select].
Enter cashier #: _
3. Key the cashier number (employee ID). Press [ENTER].

Enter password
4. Key the personal password and press [ENTER].

Note:
If a cashier attempts to log into a drawer already logged into by another

cashier, an error message may display depending on how the Ruby
terminal is set up. See the sites policies and procedures.
If more than one cash drawer is connected to the Ruby terminal, key the number of
the drawer currently in use.
Enter drawer #: _
5. Press [ENTER].
June 5, 2013
2-7
BEGINNING DRAWER CASH
0.00
6. Press [ENTER]. If this is the first time Sales mode is entered since the last report
(cashier or close), key the beginning drawer food stamps dollar amount.
BEGINNING DRAWER FOOD STAMPS
0.00
7. Press [ENTER]. If the system is not registered, the following screen appears.
SYSTEM NOT REGISTERED
Please call to register your Ruby
Press <ENTER> to continue_
8. Press [ENTER]. If the system is set up to display a login prompt, a message

appears that resembles the following screen:
YOU MUST CHECK ID FOR ALL PURCHASERS OF
TOBACCO PRODUCTS THAT APPEAR TO BE
UNDER AGE 27
Press [ENTER]
9. Press [ENTER]. Ready for sale or NO DUE SALES appears depending on

the sites set up.
Ready for sale
The functions defined in this manual can be performed in Sales mode. A logout
prompt may appear on the Operator Display when logging out of Sales mode.
REMEMBER TO CLOCK OUT AT THE END OF YOUR
SHIFT. RUN THE CASHIER REPORT. CLOSER,
TURN OFF THE SIGN.Press [ENTER]
10. Press [ENTER] to reach the switcher.

[ SALES ]
June 5, 2013
Starting Sales
If this is the first time Sales mode is entered since the last report (cashier or close),
key the beginning cash drawer amount.
2-8
Workstation
Use these steps for entering Sales mode on a workstation terminal.
1. Press [EXIT] until the Sales mode prompt appears ([ SALES ]).
[ SALES ]
2. Press [Select]. All data file changes (to the PLU File, method of payment file,
etc.) are copied from the controller to the workstation.
Downloading data files - Please Wait_
Note:
If the workstation is not connected correctly to the controller, the

workstation cannot get the data file changes from the controller. See
Troubleshooting for more information.
Continue Sales [Y/N] ? _

Unable to downld (file name)

Press [Yes] to continue entering Sales mode. The question is repeated for
each data file that cannot be downloaded.
Press [No] to not continue. The display returns to the [ SALES ] prompt.
A report prints on the journal printer and lists the files correctly downloaded to the
workstation or bypassed when entering Sales mode.
If the download worked correctly the Sales initialization continues.
Enter cashier #: _
4. Key the cashier number (employee ID) and press [ENTER].

Enter password
June 5, 2013
2-9
Enter drawer #: _
(cashier or close), key the beginning drawer amount.
BEGINNING DRAWER CASH
0.00
(cashier or close), key the beginning drawer food stamps amount.
BEGINNING DRAWER FOOD STAMPS
0.00
8. Press [ENTER]. If the system is set up to display a login prompt, a message

appears that resembles the following screen.
YOU MUST CHECK ID FOR ALL PURCHASERS OF
TOBACCO PRODUCTS THAT APPEAR TO BE
UNDER AGE 27
Press [ENTER]
9. Press [ENTER]. Ready for sale or NO DUE SALES appears depending on

the sites set up.
Ready for sale
The functions defined in this manual can be performed in Sales mode. A logout
prompt may appear on the Operator Display when logging out of Sales mode.
REMEMBER TO CLOCK OUT AT THE END OF YOUR
SHIFT. RUN THE CASHIER REPORT. CLOSER,
TURN OFF THE SIGN.Press [ENTER]
10. Press [ENTER] to reach the switcher.

[ SALES ]
June 5, 2013
Starting Sales
5. Key the personal password and press [ENTER]. If more than one cash drawer is
connected to the Ruby terminal, key the cash drawer number currently in use.
2-10
Coin Dispenser
In systems that include a coin dispenser, the cashier gives the customer the dollar amount
of change due and the dispenser provides the coins. The dispenser gives a maximum of
$0.99 at the end of a single transaction.
The coin dispenser is part of the cash drawer reconciliation. Do the following:
1. Note the amount of coins in the dispenser and in the cash drawer at the beginning
of the shift.
2. During the shift, fill the dispenser from the till as needed.
3. At the end of the shift, note the total in both the drawer and the coin dispenser.
If the dispenser runs out of coins, a continuous, low tone sounds and REFILL COIN
DISP alternates with any other alarm message on the fourth line of the Operator Display
on the Ruby terminal. For uninterrupted use, refill the coin dispenser within four
transactions after the low-coin supply warning. A CHECK COIN DISP message
alternates with any other alarm message if the dispenser is not refilled within four
transactions and when:
A communication error exists: Check the connections between the Ruby terminal
and the coin dispenser.
A hardware failure occurs: Consult the coin dispenser manual.
June 5, 2013
2-11
If the site uses the Sapphire Site Controller, employees with the appropriate security level
can access the following modes and functions from the switcher:
Sales
Manager
Register Configuration
Check Franking File
Logo/Slogan File
Soft Key File
Menu File
Training Mode
Create Banner
Blue Law Setup
June 5, 2013
Reports
Close Cashier Totals
Print Cashier Report
Print Worksheet
Clock In/Out
Maintenance
Version Information
Set Date and Time
Display I/O Configuration
Data Files Version
Enable Printer
Disable Printer
Flush Printer Queue
Get Latest Data
Start Remote Dial-in
File Information
Feature Information
CPU Exception Information
Reset Soft Key File
Adjust Buzzer Volume
Printer Error Log
Starting Sales
Sapphire Workstation
2-12
Print Installation Information

Reboot System
Display IP Stats
e-pc Status Report
System Setup
Steps
Use these steps for entering any of the available modes on a workstation terminal.
[
SALES
1. Arrow to the desired mode.

2. Press [Select].
See the Sapphire Software Installation Guide, Sapphire Hardware Installation Guide, and
Sapphire User Interface Document for detailed information.
June 5, 2013
2-13
Basic Sale
A sale is made up of a series of entries on the keyboard. In general, the first entries add
products that the customer wants to buy and the second entries accept payment for the
products. Amounts entered into the Ruby terminal have an implied decimal point, for
example, key [1] [0] [0] [0] to enter $10.00.
1. Enter sale items: department, fuel, PLU.
2. Press [TOTAL].
3. Key the dollar amount submitted by the customer.
4. Key the method of payment (cash, credit, etc.).
5. Return change to the customer if there is any.
6. Give the customer the receipt if one prints.
Sale Options
There are also a number of ways the system can be set up that can change the way a sale is
performed. Please review the following items.
Security Checks
The following procedures may require a managers authorization:
No Sale
Refund
Void Line
Void Transaction
No Sale
No Sale without Security Check
Press [NO SALE].
No Sale with Security Check

1. Press [NO SALE].
2. An employee with a high enough security level must do the following to approve
the procedure:
a. Key a cashier number.
b. Press [ENTER].
c. Key a password.
d. Press [ENTER].
June 5, 2013
Starting Sales
Performing a Sale
2-14
The No Sale function opens the cash drawer between transactions. The transaction prints
on the receipt and journal.
Descr.
-------
qty
---
amount
------
No Sale
No Sale Security
If approval is required to perform a no sale transaction, an employee with a high enough
security level must approve the no sale by entering the cashier number and password. The
approval logs on the journal.
Cashier # Required Each Sale
Some systems may require entering a cashier number and password before each
transaction. This usually occurs if more than one cashier is using the same cash drawer or
terminal. If the system is set up this way, do the following:
1. Key cashier number and press [ENTER].
2. Key password and press [ENTER].
When the transaction is complete, the display returns to the Enter cashier #: prompt.
The steps in this manual do not include entering cashier information.
Subtotal Required
The system can be set up one of two ways:
Subtotal Required: Press [TOTAL] before choosing an MOP.
Subtotal Optional: Either press [TOTAL] and then choose an MOP or just
choose an MOP.
The steps in this manual include calculating the subtotal by pressing [TOTAL].
Tender Amount Required
The system can be set up one of three ways:
Tender Amount Required: Some MOPs can be set up to require entering the
amount of the MOP tendered.
Tender Amount Optional

Some MOPs can be set up so that they do not require entering the amount of
the MOP tendered.
If more than one MOP is used in a single transaction, specify the amount of
each up until the final MOP.
June 5, 2013
2-15
Tender Amount Not Entered
The amount tendered for credit MOPs cannot be entered.
If more than one MOP is used in a single transaction and credit is one of the
MOPs, credit must be entered last. It automatically equals the amount of the
total that remains.
If the amount tendered is entered, the Ruby terminal calculates change for you.
The steps in this manual include entering the amount of the payment.
Receipt Printing
The system can be set up in one of three ways:
Receipts always print.

Receipts print when a certain MOP is used.
Receipts print only when you press [TICKET PRINT].
Ready Prompt
The prompt that is shown on the Operator Display between functions is called the ready
prompt. It can be set up one of two ways:
June 5, 2013
Ready for sale: Ready for sale always displays.

Due Sales
If no fuel sales are due, NO DUE SALES displays.
If fuel sales are due, a list of the sales displays.
Starting Sales
2-16
Correcting a Sale
Backspace
Press [Backsp] to remove the last single number or letter entered.
The Backspace function erases the last letter or number entered as long as [ENTER] has
not been pressed. This can be used when entering information like birthdays, passwords,
or safe drop reference numbers.
Example:
You see:
Enter Reference # _
You key:
[1] [2] [4] but mean to key [1] [3] [4]
You see:
Enter Reference # 124_
You key:
[Backsp] [Backsp]
You see:
You key:
[3] [4] [ENTER]
Pressing [Backsp] when entering a PLU number, department number, or dollar amount,
erases the entire entry.
Clear
Press [CLEAR] to remove the last set of numbers or letters entered.
The Clear function erases the last set of letters or numbers entered as long as any other
function key has not been pressed.
Error Correct
Press [ERROR CORR] to remove the last product or partial payment entered.
The Error Correct function erases the last sales item or cancels the last sales function
entered in the current transaction. For example, press [REFUND] accidentally, and press
[ERROR CORR] to cancel it.
Note: [ERROR CORR] does not work if [CREDIT] has been pressed.
Summary Report: The total number of error corrects appears in the Summary
Report.
Journal Tape: Items entered into a sale that are removed with [ERROR CORR]
print on the journal tape.
*********** ERROR CORRECTION ***********
T BISCUIT
1
0.75
****************************************
June 5, 2013
2-17
If you are not in the middle of entering an item, press [CLEAR] to form feed the receipt
and journal printers.
Void Line
1. Press [VOID LINE].
2. Key the item to be voided exactly as it was originally entered.
The Void Line function erases an item entered into the current transaction. You can void a
line at any time during a transaction until you select an MOP.
If an entry is a multiple of an item ([QTY]), the entire quantity must be voided.
If you try to void an item that is not in the transaction or do not enter the item exactly as it
was originally entered, the message E1119: OPER. NOT ALLOWED displays briefly.
If you void a money order sale and do not enter the payee name exactly as you did the first
time, the Ruby terminal does not void the line.
Voided items are noted on the receipt, journal, and Summary Report. On the receipt and
journal they are displayed by a V to the left of the item.
Descr.
------T LRG SODA
T ICE
TV LRG SODA
qty
--1
1
1
amount
-----0.89
0.99
-0.89
Void Line with Security Check

1. Press [VOID LINE]. An employee with a high enough security level must do the
following to approve the procedure:
b. Press [ENTER].
c. Key a password.
d. Press [ENTER].
2. Key the item to be voided exactly as it was originally entered.
If approval is needed to perform a void line transaction, then an employee with a high
enough security level must enter a cashier number and password before the transaction
can continue. The approval prints on the journal.
June 5, 2013
Starting Sales
Form Feed
2-18
Void Ticket
Press [VOID TICKET].
The Void Ticket function erases all items in the current transaction and sets the Ruby
terminal up to start a new transaction. A transaction can be void at any time before the sale
is completed.
Void tickets log on the receipt, journal, and Summary Report.
Descr.
------CHILI DOG
CHEESE DOG
MED SODA
qty
--1
2
3
Sub Total
amount
-----1.49
2.58
2.37
---------6.44
VOID TICKET
The subtotal prints on the void ticket even if you did not press [TOTAL].
Void Ticket with Security Check
A high enough security level is needed to approve the procedure:
1. Key a cashier number.
2. Press [ENTER].
3. Key a password.
4. Press [ENTER].
June 5, 2013
2-19
This procedure occurs on a workstation that is in Sales mode when the controller starts to
run a close period report, such as a Close Shift.
In a multiterminal system, the close period reports are run only on the controller. If any of
the workstations are in Sales mode when the controller starts the report, the controller
stops and waits until the workstations are out of Sales mode.
Depending on how the site is set up, workstations may no longer have to wait until a close
shift or close daily is complete, but can go back into Sales mode immediately and process
sales transactions while the close completes.
The workstation is in Sales mode and the controller has started a close period report.
The following appears on the controller.

Waiting for sales on register r_
The following appears on a workstation (workstation number r) that is still in

Sales mode.
SHIFT Change, Press < ENTER >_
If the workstation is in the middle of a transaction, it waits until the transaction

completes, and then it displays the shift change message.
1. Press [ENTER] on the workstation. The workstation terminal returns to the Sales
mode prompt.
[ SALES ]
2. Repeat step 1 for each workstation in the system that is in Sales mode.
Each workstation can return to Sales mode immediately after exiting Sales mode.
The controller can return to Sales mode after the report has processed and printed.
June 5, 2013
Starting Sales
Close Period Reports During Sales
2-20
June 5, 2013
Fuel Control
This chapter contains steps and descriptions for controlling fuel functions:
Fuel Icons
Fuel Control Functions

Note:
June 5, 2013
Performing fuel functions in Training mode is not recommended and may

affect fuel service.
3-2
Fuel Icons
Fuel Icon Display
The Fuel Icon Display shows the general status of each active fueling point (up to 18). The
icons are located just below the Operator Display.
Note:
Up to 32 fueling points are available with the optional Icon Pole Display.
The icons appear on the pole display INSTEAD of on the Ruby terminal.
Each set of icons (pump number, car, nozzle, $) displays the status of one fueling point.
Only the icon sets that are connected to active fueling points are lit (active). For example,
if your site has eight fueling points, then eight sets of icons are lit. The rest remain dark
except when the Ruby terminal is first powered up.
Fuel Icons
Icons
Action
1-18
Flashing
Steady
Fuel Status
Dispenser Card Readers: There is card activity at the pump.
Steady Lit: The pump is controlled by the Ruby terminal.
Steady Unlit: The pump is not controlled by the Ruby terminal or does not
exist.
Flashing
Steady
Flashing
Steady
Flashing
Steady
All 4 Icons
The customer is requesting approval for the pump. The icon flashes and
the Ruby terminal beeps until the pump is approved or the nozzle is
replaced.
The pump is approved for dispensing or a prepay transaction has been
started.
The cashier has stopped all or a specific pump by pressing the [STOP]
key.
The customer is dispensing fuel.
A second fuel sale or refund is due on the pump.
The customer has stopped dispensing fuel. The sale or refund is due.
Flashing
Dispenser Card Readers: The customer pressed the dispenser card reader
[Help] key or there is a message for the cashier to view (key the pump
number and then [VIEW]). The message appears on the top line of the
View screen. The car and nozzle continue to flash until the message is
viewed.
Flashing
The Ruby terminal is performing a self-check on power-up.
June 5, 2013
3-3
Fuel control functions are instructions given to the Ruby terminal. The Ruby terminal
passes the instructions to the fuel controller that directly controls the dispensers. Some
functions tell the dispenser to do something, such as allow dispensing, and some functions
ask the dispenser for information, such as viewing the status of the pump.
Fuel control status and fuel sale status are displayed as messages on the Operator Display
and as blinking or lighted icons (symbols) just below the Operator Display.
Some sites are set up to allow two fuel sales to be due on a dispenser. One sale is the
current sale that is in progress and the other is the stacked sale that occurred before the
current sale and for which payment is still due.
Fuel control functions can be performed either between or during other sales transactions.
Approve
Approve One Calling Pump
1. Key the pump number.
2. Press [APPROVE].
Approve All Calling Pumps
Press [APPROVE].
Whether a fueling point can be approved before a customer can dispense fuel depends on
the following operating conditions:
Automatic Approval: If Autoapproval is enabled for a specific pump number,

the pump does not need to be approved before a customer can dispense fuel.
Approve Specific Pump: In all cases, a specific pump can be approved if the
pump number is keyed before [APPROVE]. Two messages display briefly:
nn APPROVING
nn APPROVED
Approve All Pumps: If enabled, all fueling points requesting approval can be
approved at the same time by pressing the [APPROVE] key. If not enabled, a
specific pump can still be approved by keying the pump number before pressing
[APPROVE]. Two messages display briefly:
APPROVING CALLING PUMPS
CALLING PUMPS APPROVED
Note:
June 5, 2013
If a pump is approved while the cash drawer is open, the change for that
transaction continues to display. The journal records pump approvals.
Fuel Control
Fuel Control Functions
3-4
Clear Reserve
The Clear Reserve function removes the Reserved state from a prepay pump. This may
happen when fuel communications are temporarily interrupted and then re-established.
Note:
In a multiterminal system, the state can be cleared from another terminal.
Clear Reserve and Permit Dispensing

Clear a prepaid fuel sale that is in the Reserved state that has to dispense.
1. Key the pump number and then [PREPAY][APPROVE].
2. Press [Yes].
(Alternate) Clear Reserve and Refund Fuel Sale
If Clear Reserve and Permit Dispensing (above) does not clear the reserved state, follow
the steps below:
2. Press [PREPAY].
3. Press [STOP].
If these steps do not clear the reserved state, contact the VeriFone Technical Support
Center for assistance.
Clear Reserve and Place in Idle
Clear a prepaid fuel sale that is in the Reserved state that does not have to dispense.
1. Key the pump number and then [PREPAY][STOP].
2. Press [Yes].
3. Key the pump number of the now unreserved pump.
4. Key [FUEL][TOTAL].
5. Choose the MOP originally used for the prepay transaction.
Disapprove a Pump
Disapprove a pump that is approved but has not started dispensing.
Key the pump number and press [STOP].
June 5, 2013
3-5
Note:
A fast credit fuel sale cannot be moved.
This function moves a preset or prepay fuel sale that has not been dispensed from the
original pump number to a new pump number. The Move Fuel Point function can be set up
as either a separate [FP MOVE] key or as a menu choice under the [OTHER FUEL] key.
The following message prints on the journal (n1 = the original pump; n2=the pump to
which the sale moves):
FP MOVE FROM PUMP# n1 TO PUMP# n2
Move Fuel Point with [FP MOVE] Key
1. Key the current pump number and press [FP MOVE].
2. Key the new pump number and press [ENTER].
Move Fuel Point with [OTHER FUEL] Key
1.
2.
3.
4.
Press [OTHER FUEL].

Press [ENTER] to choose the Move Fuel Point function.
Key the current pump number and then press [ENTER].
Key the new pump number and then press [ENTER].
Restarting a Stopped Pump

A pump can be restarted if the system is set up to allow a pump restart or if the pump is
stopped from the Ruby terminal ([STOP] key) and one of the following is true:
The transaction at the pump has not ended.
The pump is a Dresser/Wayne brand.

The following two messages display briefly when approving a pump that has timed-out or
been stopped (also called re-approving or restarting) (nn= the pump number):
nn RESTARTING
nn RESTARTED
Restart a Stopped Pump
2. Press [APPROVE].
June 5, 2013
Fuel Control
Move Fuel Point
3-6
Stop/Disapprove
The [STOP] key does one of the following:
Stops fuel dispensing at a specific pump or all pumps.
Disapproves one pump or all approved pumps that have not started dispensing.
The following two messages display briefly if a pump is stopped (nn= pump number):
nn STOPPING
nn STOPPED
The following two messages display briefly when all pumps are stopped:
STOPPING ALL PUMPS
ALL PUMPS STOPPED
Stop One Pump
2. Press [STOP].
Stop All Pumps
Press [STOP].
View Fuel Sales

The View function displays the status of the current fuel sales. The information that
displays depends on the pump manufacturer. Some pumps send information as the fuel is
dispensed. Other pumps send information only after dispensing is finished, and display
only the fueling point, current/stacked indicator, and pump status while fuel is being
dispensed.
There are two types of view: due sales and fuel sales.
June 5, 2013
3-7
Fuel Control
View Due Fuel Sales

1. Key [VIEW]. All fuel sales that are due appear.
2. Press [EXIT].
1C $ 39.86
3C $ 15.00
10C $ 8.25
2C $ 20.00
4C $ 5.50
4S $
_
9.00
The pump number, status (C = current, S = stacked), and dollar amount due display. Up
to eight sales are listed. If there are more than eight sales, a down arrow in the bottom left
corner of the display indicates there are more. Press [VIEW] to see the rest of the sales.
If no sales are due, NO DUE SALES displays until another sales function is run.
View Pump Status

Check the fuel sale state or the pump state of the current or second (stacked) sale.
2. Press [VIEW]. The > points at the current sale.
3. Press [VIEW] again. The > points at the stacked sale.
4. Press [VIEW] again. The pump status and detailed fuel sale information for the
current sale appears.
5. Press [VIEW] again. The pump status and detailed fuel sale information for the
stacked sale appears.
6. Press [VIEW] to repeat the cycle (steps 2 through 5).
There are four view screens:
June 5, 2013
View 1
PUMP 1
>DUE $15.42
SOLD $33.52
CA
CA
PUMP 1
DUE $15.42
>SOLD $33.52
CA
CA
View 2
PUMP 1 IS IDLE
CURRENT:DUE $15.42 CASH
13.880 G REG
@ $1.111/G
View 3
PUMP 1 IS IDLE
STACKED:SOLD $33.52 CASH
30.170 G REG
@ $1.111/G
View 4
3-8
Pump Status
Status
Description
AUTHORIZED
The pump is approved, but dispensing has not started.
CALLING
The customer has lifted the handle and is requesting approval to dispense
fuel.
FUELING
Fuel is being dispensed.
IDLE
The pump is not in use.
LOW PAPER
The receipt paper in the dispenser card reader is low.
OFFLINE
The pump controller is not communicating with the dispenser.
RESERVED
The pump is being prepaid and is locked until the transaction is complete.
STOPPED
A cashier has stopped the pump by pressing [STOP].
Fuel Sale Status

Status
Description
BUSY
The pump is in use (but not necessarily actively fueling).
DUE
The customer has finished dispensing and the sale or refund is due.
HOLD
This sale has already been included in a transaction on another Ruby

terminal or on the current ticket.
SOLD
This fuel sale has already been collected.
June 5, 2013
Fuel Sales
Note:
Practicing fuel control or fuel sales functions in Training Mode is not

recommended and may affect fuel service.
A fuel sale can be part of any sales transaction either allowed inside at the Ruby terminal
or outside at the Dispenser Card Reader (DCRs). This chapter describes various fuel sales
and how to enter them into a transaction.The following fuel transactions are covered:
June 5, 2013
Inside Sales
Correct a Fuel Sale
Dispenser Card Reader (DCR)
Cash Acceptor Sales
Point of Purchase (POP) Fuel Sales
Fuel Discount
4-2
Inside Sales
Autocollect Inside Sales
The Autocollect Inside feature allows sites using attendants to collect payments at the
pumps to do the following:
Provide receipts for fuel purchases.

Sell merchandise to customers who are also purchasing fuel.
The attendant takes the customers cash, credit, debit, or stored value card inside to
process the sale on the Ruby terminal. The attendant returns to the customer with the
receipt, any change due or the card, and any merchandise purchased.
Note:
If the attendant inserts the credit card into the DCR and dispenses fuel,
merchandise cannot be added nor can the sale be recalled inside.
Autocollect Inside Sample
Receipt
MELVINS SERVICE STATION

Descr.
qty
--------RED CA #01
8.021G
FULL @ 1.249/ G
Sub Total
Tax
TOTAL
amount
-----10.00
---------10.00
0.00
10.00
CASH $
Change $
10.00
0.00
Autocollect Inside Sale Steps

1.
2.
3.
4.
5.
6.
Key the pump number.

Press [VIEW].
If this is not the correct fuel sale, press [VIEW] again.
Press [FUEL].
If the customer wants to purchase merchandise, key the item(s).
Enter the customers method of payment.
Convert Fuel Sale Price Level

The Convert function switches the total price of a sale between the first two methods of
payment set up for fuel sales (usually cash and credit) when the price level for fuel is
different for each.
If a customer dispenses fuel at one price level but wants to pay in the other price level, use
the Convert function to switch. The fuel sale recalculates based on the new price per unit
of fuel. The new fuel sale total reflects in the total for the transaction.
June 5, 2013
4-3
Convert Autocollect Inside Sale with [CONVRT] Key

1.
2.
3.
4.
5.
6.
7.

Press [VIEW].
If this is not the correct fuel sale, press [VIEW] again.
Press [FUEL].
Press [CONVRT].
If the customer wants to purchase merchandise, key the item(s).
Enter the customers method of payment.
Convert Fuel Sale Price Level with [CONVRT] Key

1. Enter the fuel sale into a transaction.
a. Key the pump number.
b. Press [FUEL].
2. Press [CONVRT].
Convert Fuel Sale Price Level with [OTHER FUEL] Key
1. Enter the fuel sale into a transaction.
a. Key the pump number.
b. Press [FUEL].
2. Press [OTHER FUEL].
3. Press an arrow key until the Convert function appears.
4. Press [ENTER].
Postpay Fuel Sales

A postpay fuel sale is a fuel sale the customer pays after dispensing:
Postpay: The customer requests approval to dispense fuel. You press

[APPROVE]. The customer dispenses fuel and pays inside.
Preset Postpay: The pump is preset for a specific dollar amount or volume. The
customer dispenses fuel and pays inside.
Instant On: The customer presses a payment-type key. The customer has a preset
period of time to begin fueling. After dispensing the fuel, the customer pays inside.
June 5, 2013
Fuel Tax Addition: This function allows the ability to add a fuel tax to a fuel type
that is displaying a tax free price at the pump. The automatic adjustment is
available only for postpay fuel sales.
Fuel Sales
The Convert function can be set up as either a separate [CONVRT] key or as a menu
choice under the [OTHER FUEL] key.
4-4
Fuel Tax Exempt: This function allows the cashier to remove taxes, or portions of
a tax, from a fuel sale. Exemptions are available only on postpay fuel sales.
Postpay Fuel Sale Steps

1. Key the pump number and press [FUEL] to put the first fuel sale due on the pump
into the transaction.
2. Press [FUEL] again to put the second fuel sale due on the pump into the
transaction instead of the first one.
Postpay Fuel Sale from View Pump Steps
1. Key the pump number and press [VIEW]. The first sale is selected.
2. To select the second sale, press [VIEW] again.
3. Press [FUEL] to put the selected fuel sale into the transaction.
Postpay Fuel Tax Addition/Exemption Steps
1.
2.
3.
4.
5.
6.

Press [FUEL].
Press [OTHER FUEL].
Press the arrow keys until Fuel Tax Exemption appears and press [ENTER].
Select the fuel tax exemption from the menu.
Press [ENTER].
Prepay Fuel Sales

In a prepay fuel sale the customer pays for the fuel before dispensing. The fuel is entered
for a specific dollar amount or volume. If the sale is by volume, the fuel product must be
specified. The sale must be paid before the Ruby terminal approves the pump.
The pump stops when the dollar amount or volume is reached or the tank is full.
Prepay Fuel Sale by Dollar Amount Steps
1. Key the pump number and press [PREPAY].
2. Key the dollar amount.
3. Determine if your site has different cash and credit pricing:
If cash and credit are the same price, press [ENTER].
If cash and credit are different prices, press the method of payment.
4. The transaction must be settled before the customer can dispense fuel.
June 5, 2013
4-5
1. Key the pump number and press [PREPAY].

2. Press [QTY] and key the volume of fuel including two decimal places.
3. Determine if your site has different cash and credit pricing:
If cash and credit are the same price, press [ENTER].
If cash and credit are different prices, press the MOP.
4. Press the arrow keys until the correct fuel product appears.
5. Press [ENTER].
6. The transaction must be settled before the customer can dispense fuel.
Void a Prepay Fuel Sale
1.
2.
1.
2.
3.
4.
If the status of the prepaid pump is AUTHORIZED, disapprove the pump.

Press the pump number.
Press [STOP].
If the status of a prepaid, underrun pump is RESERVED, clear the reserve state.
Press [PREPAY].
Press [STOP].
Press [Yes] to clear the reserved state.
Prepay Fuel Sale Refund (Underrun)

When a customer prepays for fuel but does not dispense the entire amount, the remaining
dollar amount is automatically due to the customer. The refund is put in a transaction just
like a postpay fuel sale, but the total is a negative number.
Other products can be added to the refund. The total price of the products is subtracted
from the amount due in the refund. The total line displays whether the customer is owed
money or owes money at the end of the transaction. The Ruby terminal does not report an
underrun as a refund.
Prepay Fuel Sale Refund Steps
1.
2.
3.
4.
5.
June 5, 2013

Press [FUEL].
Add other products if applicable.
Press [TOTAL].
Do one of the following:
If the total is a negative number, press [CASH]. Pay the customer the total.
If the total is a positive number, follow the steps for the MOP the customer
gives you.
Fuel Sales
Prepay Fuel Sale by Volume Steps
4-6
If the status of the pump being refunded is RESERVED, do the following.
2. Press [PREPAY].
3. Press [STOP].
4. Press [Yes] to clear the reserve state.
If the prepaid fuel sale is completed but not dispensed, it may remain authorized at the
pump until it is dispensed or disapproved. If the pump is disapproved, the amount of the
prepay becomes due as a fuel underrun.
Note:
The Ruby terminal can be configured to automatically disapprove an

authorized pump after a certain amount of time.
Prepay Fuel Sale with Fast Credit Enabled

Note:
A fast credit fuel sale cannot be moved.
In a fast credit sale, the network pre-authorizes a card for a fuel purchase then just charges
the customer for the amount actually dispensed. The customer cannot buy merchandise in
a fast credit transaction. Fast credit is most often used in cases where sites require prepay
after dark but the customers do not know how much fuel is needed to fill the tanks. Fast
credit prepay can be used only if fast credit is enabled in Manager mode.
Fast credit fuel sale: The customer can dispense up to the credit floor limit. The
customers card is charged only for the amount actually dispensed.
Fast credit fuel sale with dollar amount: The customer can dispense up to the
dollar amount entered in the prepay transaction. However, the customers card is
charged only for the amount actually dispensed.
Fast credit fuel sale with a fleet card: The customer is asked to enter information
such as a drivers ID or odometer reading on a PINpad.
Note: If a PINpad is not available, enter the information on the Ruby terminal.
Receipts: Receipts are available when the transaction is complete.
Non-DCR sites: The customer can ask the cashier to print a receipt inside at
the Ruby terminal.
DCR sites: A receipt prints at the DCR and can reprint at the Ruby terminal.
Note:
If Fast Credit is disabled, prepay fuel sales require the selection of a fuel type
for network transactions.
Prepay Fuel Sale with Fast Credit Enabled Steps

1.
2.
3.
4.
Key the pump number and press [PREPAY].

Optional: Key the dollar amount.
Press [CREDIT]. SLIDE CARD OR ENTER ACCOUNT NUMBER appears.
Swipe the card. The transaction is sent to the host for approval. No receipt prints.
June 5, 2013
4-7
Note:
If the "Autodisapproval parameter at Fuel Manager > Pump

Configuration is set to "Y, an approved pump switches to disapproved
status if it remains inactive for the period of time set in the Delay
autodisapproval [0-10] parameter in the Fuel Site Parameters.
Prepay Fuel Sale with Fast Credit Disabled Steps

1.
2.
3.
4.
5.
6.
7.
8.

Key the dollar amount.
Swipe the card. SELECT FUEL PRODUCT appears and the first fuel type that
was configured is displayed.
Use the arrow keys to select the fuel type.
Press [ENTER]. The transaction is sent to the host for approval. A receipt prints.
Customer dispenses fuel.
Customer receives receipt either from DCR or from inside reprint. To obtain a
detailed receipt, the customer must come back inside.
Prepay Fuel Sale with Fast Credit Using a Fleet Card Steps
1.
2.
3.
4.
5.

Press [CREDIT].
Swipe the card.
Ask the customer to complete the requested information on the PINpad.
Note: Information varies by card and can be entered on the Ruby terminal.
The transaction is sent to the host for approval. No receipt prints.
6. Customer dispenses fuel.
7. Customer receives receipt either from DCR or from inside reprint.
Fast Credit Prepay Fuel Sale with Merchandise Enabled

Merchandise may now be added to fuel items on the same ticket at Ruby workstations for
indoor fast credit transactions. With this change, it is possible to add merchandise to the
prepay fuel item before sending the pre-authorization to the network. The cashier must
enter an amount while ringing up the fuel prepay. (This is optional when Enable Fast
Credit is selected.)
Also with the Fast Credit Merchandise Allowed option, the cashier must press
[TOTAL] (if subtotal required) and an MOP key to initiate the pre-authorization. This is
June 5, 2013
Fuel Sales
5. Customer dispenses fuel.

6. Customer receives receipt either from DCR or from inside reprint.
4-8
because merchandise can be added in any order (before and after the fuel prepay) to the
ticket.
The following configurations are available using the Fast Credit Merchandise Allowed
and Enable Fast Credit parameters:
Standard Prepay The credit card is charged during fuel prepay, and any
underrun is handled separately in another transaction. There are no restrictions on
the mode of refund (cash or credit).
To use Standard Prepay, disable both Fast Credit Merchandise Allowed and
Enable Fast Credit parameters by selecting N.
Fast Credit Fuel Only The pre-authorization is inside, and the completion
receipt is printed at the DCR.
To use Fast Credit Fuel Only, disable the Fast Credit Merchandise Allowed
parameter by selecting N.
Fast Credit Merchandise Allowed The pre-authorization and the receipt are
inside for fuel plus merchandise, and there is no receipt at the DCR. The
completion is also sent to the network from inside (from the Ruby).
To use Fast Credit Merchandise Allowed, enable the Enable Fast Credit
parameter and the Fast Credit Merchandise Allowed parameter by selecting Y.
Fast Credit Prepay Fuel Sale with Merchandise Enabled Steps

1. Key the merchandise.
2.
3.
4.
5.
6.
7.
8.
Note: The merchandise can be entered before or after the fuel sale.
Swipe the card. The transaction is sent to the host for approval.
Cashier claims the fuel sale and the Ruby sends the completion to the network.
Customer receives receipt from inside reprint.
June 5, 2013
4-9
A new parameter, Auto Fast Credit Prepay Cashout has been added. When both the
Fast Credit Merchandise Allowed and Auto Fast Credit Prepay Cashout parameters
are enabled and a customer dispenses all of the preauthorized fuel, the completion is sent
automatically from the Ruby to the network and no further receipts are printed. If Auto
Fast Credit Prepay Cashout is set to N, the Ruby sends the completion to the network
after the cashier claims the fuel sale.
If an underrun occurs, the Ruby sends the completion to the network when the cashier
claims the fuel sale whether the Auto Fast Credit Prepay Cashout parameter is enabled
or not.
Fast Credit Prepay Fuel Sale with Merchandise and Auto Fast Credit Prepay
Cashout Enabled Steps
1. Key the merchandise.
2.
3.
4.
5.
6.
7.
8.
June 5, 2013
Note: The merchandise can be entered before or after the fuel sale.
Swipe the card. The transaction is sent to the host for approval.
The Ruby automatically sends the completion to the network.
Customer receives receipt from inside reprint.
Fuel Sales
Fast Credit Prepay Fuel Sale with Merchandise and Auto Fast
Credit Prepay Cashout Enabled
4-10
Preset Fuel Sale
A preset fuel sale occurs when the Preset Fuel function is used to approve a fuel sale for a
specific dollar amount or volume. If the approval is by volume, specify the fuel product.
The pump automatically stops dispensing when the dollar amount or volume is reached or
the tank is full. The sale is paid after the fuel is dispensed.
The Preset Fuel Sale function can be set up as either a separate [FUEL PRESET] key or
as a menu choice under the [OTHER FUEL] key.
Preset Fuel Sale by Dollar Amount with [FUEL PRESET] Key
1.
2.
3.
4.
Key the pump number and press [FUEL PRESET].

Press [ENTER] or the method of payment.
The customer dispenses fuel before paying.
Preset Fuel Sale by Dollar Amount with [OTHER FUEL] Key

1.
2.
3.
4.
5.
Press [OTHER FUEL].

Press an arrow key until the Preset Fuel function appears.
Press [ENTER].
Key the pump number and press [ENTER].
6. Press [ENTER] or the method of payment.

7. The customer dispenses fuel before paying.
Preset Fuel Sale by Volume with [FUEL PRESET] Key
1.
2.
3.
4.
5.
6.
Key the pump number and press [FUEL PRESET].

Press [QTY].
Key the volume of fuel to be dispensed (including two decimal places).
Press an arrow key until the fuel product to be purchased appears.
Press [ENTER].
June 5, 2013
4-11
1.
2.
3.
4.
5.
6.
7.
8.
9.
Press [OTHER FUEL].

Press an arrow key until the Preset Fuel function appears.
Press [ENTER].
Key the pump number and press [ENTER].
Press [QTY].
Key the volume of fuel to be dispensed (including two decimal places).
Press an arrow key until the fuel product to be purchased appears.
Press [ENTER].
Void a Preset Fuel Sale

If a preset fuel sale is entered and it is not dispensed, the pump remains authorized until
the sale is either dispensed or voided.
2. Press [STOP].
Rest In Gas
When buying non-fuel items inside, the customer can designate that the cashier apply the
rest of the cash amount provided to a fuel purchase.
1. Key the items sold.
3. Press [REST IN GAS].
4. Key the dollar amount the customer provides.
5. Press [CASH].
June 5, 2013
Fuel Sales
Preset Fuel Sale by Volume with [OTHER FUEL] Key
4-12
Drive Off
Drive Off is used to complete transactions in which fuel was dispensed, but not paid for.
The space at the bottom of the receipt is for a description of the vehicle. A receipt always
prints even if the system is set up not to print receipts.
Descr.
------UNLD CA #05
qty
--28.230G
@ 2.111/ G
amount
-----59.59
---------59.59
0.00
Sub Total
Tax
TOTAL
DRIVE OFF
Change
59.59
$
$
59.59
0.00
AUTO TAG #______________________________

MAKE/MODEL _____________________________
AUTO COLOR _____________________________
OTHER __________________________________
1.
2.
3.
4.
5.
Ring up the unpaid fuel transaction.

Press [TOTAL].
Press [DRIVE OFF].
Write a description of the vehicle on the receipt and save it.
Press [STOP].
Manual Fuel
Use the [MANUAL FUEL] key to enter a fuel sale into the Ruby terminal when
communication with the dispensers is not available.
Manual Fuel Steps
1. Key fuel sale price, including any taxes due, and press [MANUAL FUEL].
2. Use arrow key to find the correct fuel product then press [ENTER].
3. Key the pump number then press [ENTER].
Descr.
qty
-------MANUAL FUEL D
15.396
@ 1.299/G
amount
-----20.00
-----20.00
0.00
Sub Total
Tax
TOTAL
20.00
CASH
CHANGE
Sample Customer Manual Fuel

Receipt
$
$
20.00
0.00
June 5, 2013
4-13
Fuel can be refunded as a department if your manager has defined a manual fuel
department. The specific use of this department is subject to the companys policy.
Pump Test
The pump test method of payment only settles fuel sales and is not a valid MOP for prepay
fuel sales. The pump test MOP allows testing the fuel at the pumps. Dispense fuel
normally, then complete the sale using the pump test item available through the
[OTHER MOP] key. A receipt prints with the words PUMP TEST at the bottom.
Note:
Pump test MOP sales print in the FP/Hose Test report. Print this report as a
flash report or during the Close Shift and/or Close Daily report.
Pump Test Steps

1.
2.
3.
4.
5.
After the fuel is pumped, key the pump number.

Press [FUEL] to put the sale due on the pump into the transaction.
Press [TOTAL].
Press [OTHER MOP] until PUMP TEST displays.
Press [ENTER].
Credit and Cash Pricing Conflicts

If Ignore MOP Conflict is enabled in Manager mode when fast credit is not enabled,
press [CASH] to print a fuel receipt.
If Ignore MOP Conflict in not enabled and fast credit is not enabled, press
[MANUAL CREDIT] to print a credit receipt and [CASH] to reprint a debit receipt.
Reprint DCR Receipts Steps
2. Press [VIEW].
3. Press [TICKET PRINT].
Note:
This prints the last DCR transaction only. If another DCR transaction occurs
on the same DCR, the previous transaction is overwritten.
Reprint Prepay DCR Receipt

If Ignore MOP Conflict is enabled:
2. Press [FUEL].
3. Press [TOTAL].
4. Press [CASH].
June 5, 2013
Fuel Sales
Manual Fuel Refund
4-14
Note:
The fuel type and volume appear on the reprinted receipt.
Note:
If the MOP is something other than [CASH] and Ignore MOP Conflict is
not enabled, then [MANUAL CREDIT] must be used.
Reprint DCR Receipt for Fast Credit

1.
2.
3.
4.

Press [VIEW].
Press [TICKET PRINT].
Press [ENTER].
Reprint Prepay Receipt When MOP Conflicts Are Not Ignored (Non-Fast
Credit)
If Ignore MOP Conflict is not enabled:
2. Press [FUEL].
3. Press [TOTAL].
Cash or Debit: Press [CASH].
Credit: Press [MANUAL CREDIT].
Reprint Receipt when MOP Conflicts are Ignored (Non-Fast Credit)
If Ignore MOP Conflict is enabled.
2. Select the sale.
3. Press [ENTER].
June 5, 2013
4-15
Fuel Sales
Fast Credit DCR Receipt Sample

WELCOME
00000924444-03
Store name
34698
Clearwater
FL
LORI VALENTINE
5499841000000004
MASTERCARD
REF # 9800002010 1
DATE 03/25/04
16:06
PUMP #
01
PRODUCT
PREM
GALLONS
0.883
PRICE/GAL:
$3.121
FUEL SALE
$2.76
APPROVAL # HOSTOK
CARWASH PRICE
$3.00
CARWASH TAX
$0.75
TOTAL SALE
$6.51
CARWASH CODE
30940
VALID FOR 14 DAYS
Merchant ID-Terminal ID
Store name and address
Customer name
Card number
Card type
Reference number
Credit Approval Code
Car Wash Code
THANK YOU
HAVE A NICE DAY
----------------------
Duplicate DCR Receipt Sample
WELCOME
00000924444-03
Address
Store name
Clearwater FL
DUPLICATE OUTDOOR RECEIPT

MASTERCARD
LORI VALENTINE
5499841000000004
9800002010 1
DATE 03/25/04 16:06
APPROVAL # HOSTOK
PUMP #
PRODUCT
GALLONS
PRICE/GAL:
TOTAL SALE
01
PREM
0.883
$ 3.121
$ 2.76
CARWASH PRICE
$3.00
CARWASH TAX
$0.75
TOTAL SALE
$6.51
CARWASH CODE
30940
VALID FOR 14 DAYS
THANK YOU
HAVE A NICE DAY
June 5, 2013
4-16
Correct a Fuel Sale

Sold to Wrong Customer
1. Refund the incorrect fuel sale made to the first customer:
a. Key [REFUND] and the fuel sale dollar amount.
b. Enter the manual fuel department: Press [MANUAL FUEL] or press
[OTHER DEPT], key the manual fuel department number, and press
[ENTER].
c. Press [TOTAL].
d. Press the MOP to be refunded and complete the sale.
2. Sell the correct fuel sale to the first customer:
a. Key the pump number and press [FUEL].
b. Press [TOTAL].
c. Press the MOP and complete the sale.
3. Sell the correct fuel sale to the second customer:
a. Key the fuel sale dollar amount that was refunded to the first customer.
b. Enter the manual fuel department: Press [MANUAL FUEL] or press
[OTHER DEPT], key the manual fuel department number, and press
[ENTER].
c. Press the MOP and complete the sale.
This procedure helps to correct the situation when a fuel sale is sold to the wrong
customer. Note that because the manual fuel department sale was refunded and then sold
for exactly the same amount, the entries are balanced and does not create incorrect totals.
Example:
You see:
Enter Reference # _
You key:
[1] [2] [4] but mean to key [1] [3] [4]
You see:
You key:
[CLEAR]
You see:
Enter Reference # _
You key:
[1] [3] [4] [ENTER]
Example:
Customer A dispensed $15.00 on pump 7.
Customer B dispensed $12.00 on pump 9.
Transaction 1: Customer B
June 5, 2013
4-17
You key [TOTAL] [CREDIT].

You and the customer realize the wrong fuel sale was processed.
Transaction 2: Customer Bs transaction is corrected
You key [REFUND].
You key [1] [5] [0] [0][MANUAL FUEL].
Complete the sale.
This reverses the initial incorrect fuel sale.
Transaction 3: Sell correct fuel sale to Customer B
You key [9] [FUEL].
Transaction 4: Sell correct fuel sale to Customer A
You key [1] [5] [0] [0] [MANUAL FUEL].
You key [TOTAL] [CASH].
Restricted Fuel Sales

Some proprietary cards have restrictions on which products a customer can purchase. For
example, a card may be restricted to only fuel purchases or only one type of fuel, such as
diesel. If a customer inserts a card at a pump that does not dispense the allowed fuel or
tries to purchase a car wash, the DCR denies the sale.
Note:
June 5, 2013
The Date of Birth entered for age verification on restricted sales is printed
clearly in the receipt and e-journal and gives an option to show or hide the
Date of Birth on either the printed receipt or E-Journal.
Fuel Sales
You key [7] [FUEL].
4-18
Dispenser Card Reader (DCR)

4
A dispenser card reader (DCR) gives fuel customers the option of paying at the dispenser.
DCRs read the magnetic stripe of credit, debit, and similar cards, sends the information to
a credit network, and controls dispensing fuel based on the networks response.
Dispenser Types
Although different manufacturers refer to card readers by various trade names, this
manual uses DCR for all of them.
Bennett: Dispenser Card Terminal (DCT)
Dresser/Wayne dispenser: Dispenser Card Processing Terminal (DCPT)
Gilbarco dispenser: CRIND
Schlumberger dispenser: CardScan

Tokheim dispenser: Dispenser Payment Terminal (DPT)
DCR Sales Sequences Tables

The sales sequences for DCR transactions for all dispensers the Ruby terminal supports
are in the tables on the following pages. Consider the following in all tables:
If the Ruby terminal is in the idle state, the fueling point number remains lit and
the icons are dark.
If the Ruby terminal is sending data to the DCRs, a LOADING message replaces
the current prompt until the transmission is complete.
Card types cause different prompts to appear:
Debit cards: If a customer inserts a debit card without first pressing the
[DEBIT] key, DEBIT OR CREDIT? appears on the display. After a card
has been identified as a debit card, the display prompts with ENTER PIN.
Fleet cards: Different Fleet cards prompt the customer for information such as
odometer reading, vehicle identification number, etc.
Stored Value Cards: Also known as prepaid cards, these cards usually display
the balance that remains on the card.
The following DCR sales examples in the DCR Sequences Tables:
DCR Sale Using a Card
DCR Sale Using Cash
DCR Sale Using a POP Discount Code
Pay Inside Sale Using a POP Discount
Postpay Inside Sale

Prepay Inside Sale
Card Rejected with Hot Pump Enabled
June 5, 2013
4-19
Card Rejected with Hot Pump Disabled

Card Not Removed
POP Discount Code Rejected
Fuel Sales

User/DCR Action
Ruby Action
DCR is in idle state.
Idle state.
Customer inserts a card.
Fueling point number icon

flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
Customer removes card.

If customer does not remove
card, see Card Not
Removed table.
Customer waits.
Ruby terminal performs

local validation of card.
ONE MOMENT PLEASE
Ruby terminal requests card

authorization.
5a Hot DCR pump in Fuel Manager > DCR Configuration is set to Y.

Credit or debit card: The
customer waits.
Ruby terminal approves

pump before authorization is
received. Car icon lights.
Start Fueling Prompt
If authorization is then
rejected, see Card Rejected
with Hot DCR Pump
Enabled.
Card rejection information is
noted on the journal.
5b Hot DCR pump is set to N.
customer waits.

pump after receiving
authorization.
If authorization is rejected,
see Card Rejected with Hot
DCR Pump Disabled.
6
Customer removes nozzle

and dispenses fuel.
Ruby terminal sounds a tone

to indicate fueling has
started. Nozzle icon lights.
Promotional Message
7a If Always print receipt parameter in DCR Site Parameters in Fuel Manager mode is set to N.
June 5, 2013
4-20
User/DCR Action
Ruby Action
Customer completes fueling

and replaces nozzle.
Customer responds Yes to
RECEIPT?

flashes. Ruby beeps to
indicate fueling is complete.
DCR Prompt
RECEIPT (YES/NO)?
followed by
PRINTING RECEIPT
followed by
RECEIPT IS READY
Displays for 5 seconds - beeps.

Customer responds No.

flashes. Ruby terminal beeps
to indicate fueling is
complete.
RECEIPT (YES/NO)?
THANK YOU
7b If Always print receipt is set to Y.

Customer waits.

complete.
PRINTING RECEIPT
followed by
RECEIPT IS READY
THANK YOU
DCR returns to idle state.
Idle state.
Idle Prompt
June 5, 2013
4-21
User/DCR Action
Ruby Action
Idle state.

flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:

card, see Card Not
Removed table.
Customer waits.
Ruby terminal performs

local validation of card.
ONE MOMENT PLEASE
Ruby terminal requests card

authorization.
5a Hot DCR pump in Fuel Manager > DCR Configuration is set to Y; POP Discount Enable and
POP Discount Code Enable in Manager > Configuration > Sales Config are set to Y.
Customer enters Y or N.
POP CODE? Y/N
If customer enters Y,
prompt to enter the POP
code appears.
Customer enters 7-digit POP
Code.
ENTER DATA

code before prompting for
card.
If code is rejected, see POP
Code Rejected table.

customer waits.

pump before authorization is
received. Car icon lights.
If authorization is then
rejected, see Card Rejected
with Hot DCR Pump
Enabled.
5b Hot DCR pump is set to N.
customer waits.

pump after receiving
authorization.
If authorization is rejected,
see Card Rejected with Hot
DCR Pump Disabled.
June 5, 2013
Fuel Sales
DCR Sale Using a POP Discount Code
4-22
DCR Sale Using a POP Discount Code (Continued)
User/DCR Action
and dispenses fuel.
Ruby Action
started. Nozzle icon lights.
DCR Prompt
Promotional Message
6a If Always print receipt parameter in DCR Site Parameters in Fuel Manager mode is set to N.
Customer responds Yes to
RECEIPT?

to indicate that fueling is
complete.
RECEIPT (YES/NO)?
followed by
PRINTING RECEIPT
followed by
RECEIPT IS READY

Customer responds No.

complete.
RECEIPT (YES/NO)?
THANK YOU

complete.
PRINTING RECEIPT
6b If Always print receipt is set to Y

Customer waits.
followed by
RECEIPT IS READY
THANK YOU
Idle state.
Idle Prompt
June 5, 2013
4-23
User/DCR Action
Ruby Action
DCR Prompt
Idle state.
Idle Prompt
Customer selects any PAY

INSIDE option (PAY
INSIDE CASH, PAY
INSIDE CREDIT).
Car icon flashes and Ruby

terminal beeps repeatedly.
Customer waits.
Cashier approves pump.

Nozzle icon lights.

to indicate that fueling has
started.
Promotional Message

Dollar icon lights. Ruby

terminal beeps to indicate
fueling is complete.
Customer goes inside to pay.
If codes are enabled, cashier

processes POP discount
code or coupon at the Ruby
terminal when fuel sale is
tendered.
Idle Prompt
Idle state.
Idle Prompt
ONE MOMENT PLEASE
PLEASE PAY CASHIER

Displays for 20 seconds - beeps 3
times.
Postpay Inside Sale

User/DCR Action
DCR Prompt
Idle state.
Customer removes nozzle.
Car icon flashes and Ruby

terminal beeps repeatedly.
Customer waits.
Cashier approves pump.

Nozzle icon lights.

started.
Promotional Message



times.
Idle state.
Idle Prompt
June 5, 2013
Ruby Action
Idle Prompt
ONE MOMENT PLEASE
PLEASE PAY CASHIER
Fuel Sales
Pay Inside Sale Using POP Discount
4-24
Prepay Inside Sale
User/DCR Action
Ruby Action
DCR Prompt
Idle state.
Idle Prompt
Customer prepays inside.
Car icon lights. Pump is

approved.
Customer inserts card at an

already prepaid pump.
CARD NOT READ

times.
(This applies to systems

without a [CASH] key and
the Handle Up Calling set
to N, Full Service Preset
at Pump set to Y and
Autocollect set to 0.)
3

and follows start fueling
instructions, and begins to
dispense fuel.
Nozzle icon lights. Ruby

terminal sounds a tone to
indicate fueling has started.

Nozzle icon turns off. Ruby

Customer has dispensed less

than prepaid amount.

PLEASE SEE CASHIER
Customer has dispensed

more than prepaid amount.

PLEASE SEE CASHIER
Customer has dispensed

prepaid amount.
Ruby terminal beeps to

indicate fueling is complete.
Idle Prompt
Idle state.
Idle Prompt
Promotional Message
June 5, 2013
4-25
User/DCR Action
Ruby Action
Idle state.

flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:

card, see Card Not
Removed table.
Ruby terminal validates

card.
Customer waits.
Ruby terminal requests

authorization for card and
approves pump.

dispenses fuel.
Nozzle icon lights. Ruby

terminal sounds a tone to
indicate fueling has started.
Promotional Message
Card is rejected.
Fueling point number, car,

and nozzle icons flash. Pump
is stopped.
June 5, 2013
ONE MOMENT PLEASE
Customer replaces nozzle.
PLEASE SEE ATTENDANT

Displays until cashier views
message inside. DCR beeps 3
times.


times.
Idle state.
Idle Prompt
Fuel Sales
Card Rejected with Hot Pump Enabled
4-26
Card Rejected with Hot Pump Disabled
User/DCR Action
Ruby Action
Idle state.

flashes.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:

card, see Card Not
Removed table.
Card is rejected.
Ruby terminal validates

card.

and nozzle icons flash.
ONE MOMENT PLEASE

Displays until cashier views

message inside. DCR beeps 3
times.
Idle state.
Idle Prompt
Card Not Removed

User/DCR Action
Ruby Action
Idle state.

flashes.
4
Note:
Customer does not remove

card.

flashes.
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
PLEASE REMOVE CARD
times.
Idle Prompt
In addition to message alert beeps, DCR beeps once per second while card is in reader.
June 5, 2013
4-27
User/DCR Action
1
POP Code is rejected.
Ruby Action
flashes.
DCR Prompt
INVALID CODE
CONTINUE Y/N
POP Code rejection

information is noted on the
journal.
2
If customer enters Y, 2nd

prompt for code entry
appears.
If customer enters invalid

entry, 3rd prompt for code
entry appears.
ENTER DATA

flashes.
CONTINUE Y/N
POP Code rejection

information is noted on the
journal.
If 3rd attempt fails,

transaction is cancelled.
INVALID CODE
INVALID CODE
TRANS CANCELLED
Idle state.
Idle Prompt
Bad Card Read

User/DCR Action
1
Idle state.

flashes.
June 5, 2013
Ruby Action
Card is unreadable or was

inserted incorrectly.

flashes.
Customer has made three

unsuccessful attempts to
insert card.

Card has expired.

DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
REENTER CARD
times.
EXPIRED CARD
times.
Fuel Sales
POP Discount Code Rejected
4-28
The following additional DCR prompts may appear.
Additional DCR Prompts
User/DCR Action
Customer presses [HELP]
key.
Ruby Action
Customer presses
[CANCEL] before
dispensing fuel.
Prompt
No prompt displays, but message
is sent inside.
TRANSACTION CANCELED
times.
Customer inserts a fleet card.
ENTER DRIVER NO
ENTER UNIT NO
ENTER ODOMETER
Customer inserts a
Proprietary card or debit
card.
One of the following prompts

displays:
ENTER USER ID
ENTER DATA
ENTER PIN
The customer then keys the
identifying number.
Customer inserts a
Proprietary card.
Card declined by Proprietary

network.
CARD LOCKED OUT
Customer enters incorrect

PIN, data, or user ID
information for a Proprietary
card.
Prompts customer to enter

correct information.
One of the following prompts

display:
INVALID USER ID
INVALID DATA
INVALID PIN
The customer is then directed to:
PLEASE SEE CASHIER
June 5, 2013
4-29
Note:
Under normal operating conditions opening and closing the cash cassette
are noted on the journal.
Reports
Cash acceptor sales appear in the Cash Acceptor Report. For more information see the
Reports Reference. Cash acceptor refunds can be calculated using the data in this report.
Troubleshooting
Bills that are rejected or that jam in the acceptor are noted on the journal.
Conditions that disable the cash acceptor include:
Two cash acceptor refunds stacked on the Ruby terminal.
The acceptors cassette is full. The message Cash Acceptor Full prints on the
journal.
A bill jams in the acceptor.
A customer tries to cheat the acceptor by tugging on the bill after the acceptor
began to pull it in.
The DCR is not configured to Pay at Pump.
Cash Acceptor Refunds

When a customer inserts money into a cash acceptor but does not dispense the entire
amount, the remaining dollar amount is automatically due to the customer. The refund is
handled like a postpay fuel sale; however, the total due is owed to the customer.
Other products can be used towards the balance of the refund. The total price of the
products subtracts from the amount due in the refund. The total line displays whether the
customer is owed money or owes money at the end of the transaction.
If the status of the pump that is being refunded is APPROVED, do the following:
2. Press [STOP] to remove the sale from the pump.
3. Refund the prepay amount to the customer.
June 5, 2013
Fuel Sales
Cash Acceptor Sales
4-30
Cash Acceptor Receipt
WELCOME
00000924444-03
Convenience Store
123 Easy Street
Clearwater
FL
DATE 003/25/04 16:06
PUMP #
01
PRODUCT
PREM
GALLONS
10.000
PRICE/GAL: $ 1.219
FUEL SALE
$ 12.19
CASH TOTAL: $15.00
REFUND DUE: $ 2.81
**TAKE RECEIPT**
**TO CASHIER**
THANK YOU
HAVE A NICE DAY
-------------------
Duplicate Cash Acceptor Receipt

DATE 03/25/04
16:06
CASH TOTAL: $15.00

PUMP #
PRODUCT
GALLONS
PRICE/GAL:
FUEL SALE
REFUND DUE:
01
PREM
10.000
$ 1.219
$ 12.19
$ 2.81
**TAKE RECEIPT**
**TO CASHIER**
THANK YOU
HAVE A NICE DAY
June 5, 2013
4-31
Point of Purchase (POP) discounts are discounts given to customers on fuel purchases
when a particular requirement is met. For example, the sites management may decide to
offer a 3 cents-per-gallon discount on premium fuel for all customers who purchase
$10.00 worth of grocery items.
The POP discount function allows the site to sell fuel at discounted prices on a
transaction-by-transaction basis. Depending on how the sites system is configured,
discounts can be applied in several ways, including:
Approving the pump at the discounted price per gallon
Applying a calculated discount as a separate line item
Providing a code that lets the customer get a discount on a later fuel purchase
Printing a coupon for use on an inside purchase
Additionally, free POP awards could be issued to customers in order to maintain good
customer relationships. This functionality is also dependent upon how your management
set up the POP discount feature in the Ruby terminal. Also, certain sites with Dresser/
Wayne or Gilbarco dispensers equipped with scanners can be configured to support POP
discount Membership Cards scanned by the customer.
Note:
When full-service preset and autocollect is enabled and cash is tendered at

the DCR, the transaction is eligible for a POP discount.
Considerations
Consider the following when handling POP discounts:
The maximum number of days a POP code could be valid is 30. However, this may
vary depending on your sites setup.
When a qualifying purchase includes a specific fuel grade, the discount is applied
to that sale, and no code generates.
If a single transaction qualifies for more than one POP discount, the Ruby terminal
determines which discount is actually applied. Check the sites policies for more
information about POP discount setup.
A fuel sale dispensed at a POP discount rate is not eligible to also receive a fuel
discount (using the [FUEL DISC] key or [OTHER FUEL] key) and vice versa.
However, a code could be earned if the minimum purchase requirement of the net
sale is met.
June 5, 2013
Depending on your setup, it may be possible for a customer to provide a code,

redeem a POP discount, and earn another codeall in the same transaction on
both inside and outside sales.
Fuel Sales
Point of Purchase (POP) Fuel Sales
4-32
Multiple MOPs used in one transaction could still earn a POP discount; however,
the site setup determines which MOPs can be used together.
Valid qualifiers for POP Discounts with cash acceptors are MOP, Minimum
Purchase, and Membership. POP Discount codes can be entered on the DCR and
membership cards swiped or scanned at properly equipped DCRs.
Redeeming POP Discounts

POP discounts can be redeemed directly at the pump by entering a code (similar to a car
wash code) or inside at the Ruby terminal using a code or a coupon.
POP Coupon
1. Press [TOTAL].
2. Key the dollar amount of the coupon and press [COUPON].
3. If the coupon is the same amount as the total sale, the sale is complete. If the
coupon is less than the amount of the total sale, continue with the next MOP.
Note:
The site can be set up to process POP coupons differently from other
types of coupons (for example, a soft key can be assigned as a POP
coupon MOP). Check the sites policies and procedures for processing
POP discount coupons.
POP Discount Code

1. Enter the first fuel purchase, the POP code prompt appears.
POP DISCOUNT CODE TO REDEEM? [Y/N]
2. Enter Y, if the customer has a POP code. This does not appear for subsequent
fuel sales in the same transaction, because only one code per transaction is
allowed.
ENTER POP DISCOUNT CODE
3. Key the 7-digit POP code when prompted and press [ENTER].
Note:
There are three chances to enter a valid code. Each time a code is
rejected, an error message displays and indicates why it was rejected (the
code could be invalid, expired, or previously redeemed). Check the sites
policies and procedures for processing a rejected code.
June 5, 2013
4-33
Note:
If a POP discount award is set up for a specific MOP, a customer using

that MOP can earn another POP discount code on this transaction.
7. Key the MOP and press [ENTER] to complete the sale.
Note:
Depending on the set up, a prompt may display to recalculate the total.
**POP DISCOUNT APPLIED**
PRESS TOTAL TO RECALCULATE AND CONTINUE
POP Discount for Postpay Fuel Sales using POP code

1. Enter the fuel sale.
2. Press Y at the POP DISCOUNT CODE TO REDEEM? [Y/N] prompt.
3. Key the 7-digit code provided by the customer.
POP Discount Code to Redeem
If POP discounts are not set up in Manager and Fuel Manager modes to be automatically
applied, a prompt for a code appears. If the code prompt appears, do the following:
1. Enter the fuel sale.
2. Press Y at the POP DISCOUNT CODE TO REDEEM? [Y/N] prompt.
3. Key the 7-digit code provided by the customer.
Issuing a Free POP Award

Depending on the site, you may have the option to issue free POP discounts to customers
who have not made qualifying purchases. For example, if a customer is incorrectly
charged for an item, you can compensate him by issuing a free POP award.
The following is an example of a free POP discount code receipt and free POP discount
coupon receipt.
Descr.
qty
amount
------------DISCRETIONARY POP DISCOUNT CODE
Sample Customer Receipt for Free

POP Discount Code
FREE CODE = 0801179

USE FOR DISCOUNT ON UNLD MID1 KERS
EXPIRES ON 03/25/04
________________________________________
________________________________________
Space for you to write why the

award was issued.
________________________________________
June 5, 2013
Fuel Sales
4. Continue with the sale until all items are entered.

5. Press [TOTAL].
6. Enter the MOP.
4-34
Descr.
qty
amount
------------DISCRETIONARY POP DISCOUNT COUPON
Sample Customer Receipt for Free

POP Discount Coupon
50 CENTS OFF MERCH

PURCHASE OF $10
OR MORE
________________________________________
Space for you to write why the

award was issued.
________________________________________
________________________________________
Issuing a Free POP Award Steps

Press the [FREE POP AWARD] soft key or do the following:
1. Press [OTHER FUEL].
2. Arrow to find FREE POP AWARD, and press [ENTER].
3. Key 1 for a free POP code or 2 for a free POP coupon.
Fuel Discount with [FREE POP AWARD] Key
1. Press [FREE POP AWARD].
2. Key 1 for a free POP code or 2 for a free POP coupon.
3. Press [ENTER].
Note:
Because this function has a security setting, you are prompted for your
cashier number and password.
4. Key your cashier number and press [ENTER].
5. Key your password and press [ENTER]. Depending on your choice, either the
POP code receipt or POP coupon receipt prints.
6. Write a brief explanation on the lines provided as to why the free POP award was
given. The journal then logs the free discount awarded.
Membership Card
Note:
POP membership discounts are supported both inside at the Ruby terminal
and outside at the DCRs.
Inside Fuel Sale Using Membership Card

1. Enter the first fuel purchase inside, the POP membership prompt appears.
MEMBER ID [Y/N]?
2. Enter Y if the customer has a membership card.
June 5, 2013
4-35
PRESENT MEMBER ID NOW
4. Other fuel sales within the same transaction do not prompt for a member ID,
because only one card per transaction is allowed when customers redeem POP
discounts.
Note:
If a card is rejected, an error message displays after each of three

attempts. Check the sites policies and procedures for processing a
rejected card.
MEMBER ID ACCEPTED
5. Key the MOP to complete the sale. No other POP discount processing is necessary.
Note:
Depending on the set up, a prompt may display to recalculate the total.
POP Discount for Qualified Card Type

If a POP discount is based on a particular credit card type, the following occurs:
1. The customer swipes the card at the DCR. If the card type qualifies for a discount,
the price at the pump adjusts to allow for the discount.
2. The customer dispenses fuel at the discounted price and replaces the nozzle when
fueling completes.
Note:
Certain sites may have DCRs set up for scanning POP discount Membership
Cards. When the customer scans a Membership Card, the Membership Card
discount becomes the only POP discount awarded for that transaction.
POP Discount for Prepay Fuel Sales

When set up in Manager mode, POP discounts for prepay fuel sales apply automatically.
POP Discount Postpay Fuel Sale

In most cases, the price at the pump is already discounted. If not, the customer must come
inside to pay and to present the POP code or coupon for the discount.
Postpay grants the POP discount up to the dollar fueling limit set by the site and charges
the regular price for any fuel dispensed above the fueling limit.
June 5, 2013
Fuel Sales
3. Scan, swipe the Membership Card or manually enter the card number.
4-36
POP Discount with a Car Wash Purchase
1. The customer swipes the card.
2. The CAR WASH Y/N prompt displays. If the customer chooses Y, the fuel
price adjusts to the discounted rate.
3. The customer dispenses fuel at the discounted price and replaces the nozzle when
fueling completes.
Note:
If the car wash prompt occurs after the sale, the POP discount code or
coupon prints on the DCR receipt for use with a subsequent fuel purchase.
POP Discount Fueling Limit

POP Discounts awarded for purchasing specified PLU or department items such as car
washes, are limited by cutting off fueling in a POP-eligible transaction at a preset dollar
amount. Only the fuel purchase, and no other merchandise or service can count towards
the dollar fueling limit.
Each POP discount transaction set up to reward a PLU or a department purchase,

has its own dollar limit on fueling.
At the DCR, if the customers credit card maximum limit exceeds the dollar
fueling limit, the pump stops when the dollar fueling limit is reached.
POP Discount Fuel Refunds

1.
2.
3.
4.
Press [REFUND].
Key the amount needing refunding.
Press [MANUAL FUEL].
Refund the amount to the customer.
Note:
If a [MANUAL FUEL] key is not on the Ruby terminal, check the sites
policies for issuing refunds on discounted fuel purchases.
June 5, 2013
4-37
Fuel Sales
POP Discount Applied Receipt
WELCOME
00000004554-03
RUBY SYSTEMS
150 W. CARPENTER
CLEARWATER
FL
VISA
REF # 9800002023 4
DATE 03/25/04 07:34
PUMP #
01
PRODUCT
UNLD
GALLONS
10.847
PRICE/G:
$ 1.121
FUEL SALE
$12.16
APPROVAL # VISARR
INCLUDES .05/G DISC
Card type
Card number
Discounted price per gallon
POP discount award description
THANK YOU
HAVE A NICE DAY
Duplicate POP Discount Applied Receipt

VISA
REF # 9800002023 4
DATE 03/25/04 07:34
APPROVAL # VISARR
PUMP #
01
PRODUCT
UNLD
GALLONS
10.847
PRICE/GAL:
$ 1.121
FUEL SALE:
$ 12.16
APPROVAL # VISARR
INCLUDES .05/G DISC
THANKS, COME AGAIN

If a cashier swipes or scans a member ID card that does not qualify for a discount, the card
is rejected. The following is an example:
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
Sample Customer Receipt

Displaying Rejected POP Member ID
Card.
--------25.00
1.75
26.75
26.75
POP DISC REJECTED - INVALID MEM ID

Explanation of Rejected POP
Member ID
June 5, 2013
4-38
Unqualified Fuel Sales
If a customer enters a POP code and selects a fuel grade that does not qualify for a
discount, the code is rejected. The original code then reprints on the receipt along with the
original expiration date so that the customer can redeem it later. A new code does not
generate unless some other requirement is met. The following is an example:
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00

Displaying Rejected POP Code
--------25.00
1.75
26.75
26.75
POP CODE REJECTED - WRONG FUEL GRADE

UNUSED CODE = 0810051
USE FOR DISCOUNT ON PREM UNLD
EXPIRES 03/25/04
Explanation of Rejected POP Code

Unused Code
Discount Description
Expiration Date
It is possible for a customer to earn an additional POP code or a POP coupon, even though
the original code entered was rejected. For example, a customer may select a nondiscounted fuel grade; but earns a POP code for reaching a minimum purchase amount.
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
--------25.00
1.75
26.75
26.75
POP CODE REJECTED - WRONG FUEL GRADE

UNUSED CODE = 0810051
USE FOR DISCOUNT ON PREM UNLD
EXPIRES 03/25/04
MIN DEP AM CODE = 0041274
USE FOR DISCOUNT ON UNLD
EXPIRES 03/25/04

Displaying Rejected POP Code and
New Code Earned.
Explanation of Rejected POP Code

Unused Code
Expiration Date
New Code Earned
Expiration Date
June 5, 2013
4-39
Note:
Fuel purchases in which a POP discount was applied are not eligible for fuel
discounts using the [FUEL DISC] key or the [OTHER FUEL] key. (For
more information on POP Discounts, See Point of Purchase (POP)
Discounts in this chapter.)
This function discounts fuel purchases by a fixed dollar amount per gallon. The cashier
can indicate the number of gallons/liters to be discounted, or the discount can apply to the
whole fuel amount.
Fuel discounts can be used in preset or postpay fuel sales.
The Fuel Discount function can be set up as either a separate [FUEL DISC] key or as a
menu choice under the [OTHER FUEL] key.
Note:
FUEL DISCOUNT may appear as another name, such as REFER

DISCOUNT depending on the site setup.
Descr.
------UNLD CA #01
qty
--14.211G
@ 2.111/ G
Fuel Discount
amount
-----30.00
The discount is $0.10 per gallon

for 5 gallons.
-0.50
Fuel Discount with [FUEL DISC] Key

1. Bring the fuel sale up on the display.
If the discount applies to part of the fuel dispensed, key the amount (gallons/
liters) and press [FUEL DISC] key.
If the discount applies to the whole amount of fuel dispensed, just press
[FUEL DISC].
Fuel Discount with [OTHER FUEL] Key
1.
2.
3.
4.
June 5, 2013
Press [OTHER FUEL].

Press an arrow key until the Fuel Discount function appears.
Press [ENTER].
If the discount applies to part of the fuel dispensed, key the amount (gallons/
liters) and press [ENTER].
If the discount applies to the entire amount of fuel dispensed, press [ENTER].
Fuel Sales
Fuel Discount
4-40
June 5, 2013
Non-Fuel Sales
This chapter provides steps for entering merchandise into a sales transaction:
PLU Sales
Department Sales
Car Wash Sales
June 5, 2013
Deal Pricing
VIP (NAXML Deal)
VeriFone Mix n Match
Fees/Charges
Non-Fuel Discounts
Special Discounts
5-2
PLU Sales
A PLU is a number used to identify a specific product. Some stores assign their own PLUs
and other stores use the numbers that appear below the bar code printed by the
manufacturer. A bar code is a pattern of lines read by a scanner.
Bar Code
PLU
PLU Entry
A PLU can be entered into a transaction in one of the following ways:
Key the PLU number and press [ENTER].
Press the PLU soft key.
Press a menu soft key and then press the menu item number.
Scan the bar code.
Key the PLU from the bar code and press [ENTER]. Do one of the following:
12-digit UPC-A: Key the first 11 digits.
8-digit UPC-E: Key the middle 6 digits. Never key all 8 digits.
8-digit EAN-8: Key all 8 digits.
PLU Bar Codes

If the site assigns their own PLUs, key those numbers into the Ruby terminal.
If the site uses the numbers on the bar code, first identify the bar code type. Bar codes are
printed in various patterns. The most commonly used codes are referred to as UPC-A,
UPC-E, EAN-8, and EAN-13. UPC stands for Universal Product Code. The UPC patterns
are the most common bar codes in the United States. EAN stands for European Article
Numbering. The EAN patterns are sometimes used in the United States but are much more
common throughout the rest of the world.
June 5, 2013
5-3
UPC-A
The UPC-A code has 12 digits: n 12345 12345 c. The first digit is a numbering system
digit and the last is a check digit. If the numbering system digit, n, is a 0, see example 1.
If the numbering system digit is not a 0, see example 2.
Example 1:
If n is a 0, do one of the following:
Key the middle 10 digits.

[0] [1] [2] [3] [4] [5] [6] [7] [8] [9]
Key the first 11 digits.

[0] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9]
Key all 12 digits.

[0] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9] [5]
Example 2:
If n is not a 0, then you must key it. Do one of the following
Key the first 11 digits.

[6] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9]
Key all 12 digits.

[6] [0] [1] [2] [3] [4] [5] [6] [7] [8] [9] [5]
June 5, 2013
Non-Fuel Sales
The PLU in each code must be keyed differently so that the item sold is entered into the
system properly. Look at the arrangement of the numbers in the following examples to
decide how many and which numbers to key.
5-4
UPC-E
The UPC-E code has eight digits: n 123456 c. The, n, can be keyed or not. See example 3.
Note:
Do not key the check digit, c, in a UPC-E code, because the system confuses
it with an EAN-8 code.
Example 3:
Key the first seven digits.

[0] [0] [1] [2] [3] [4] [5]
Key the middle six digits.

[0] [1] [2] [3] [4] [5]
EAN-8
The EAN-8 code has, seven digits plus a check digit: 1234 123c. See example 4.
Example 4:
Key all eight digits.

[4] [0] [8] [2] [2] [7] [7] [8]
EAN-13
The EAN-13 code has 12 digits plus a check digit: 1 123456 12345c. See example 5.
Example 5:
Key all 13 digits.

[6] [2] [8] [1] [0] [3] [6] [1] [1] [1] [1] [0] [4]
Scanned items can also be entered with modifiers and quantities.
June 5, 2013
5-5
Non-Fuel Sales
PLU Not Found Sale

To enter a PLU that is not defined in the system:
1. Key the single-unit price of the item.
2. Press [ENTER].
Open PLU Sale

Open PLUs have no set prices.
1. Enter an Open PLU in one of the following ways:
Key the PLU number and press [ENTER].
Press the PLU soft key.
Press a menu soft key and then press the menu item number.
Scan the bar code.
Key the PLU from the bar code and press [ENTER]. Do one of the following:
12-digit UPC-A: Key the first 11 digits.
8-digit UPC-E: Key the middle 6 digits. Never key all 8 digits.
The Ruby terminal responds with Enter item price.
2. Key the price and press [ENTER].
PLU Sale with ID Checking

PLUs for alcohol and tobacco products are set up to request customer ID before
continuing the sale. The Ruby terminal beeps and displays a message alerting the cashier
that an ID check is pending. The Ruby terminal rejects further entries until the date of
birth is entered.
1. Enter a PLU.
Key the birth date (MM/DD/YY) and press [ENTER].
Swipe the magnetic stripe on the drivers license.
Scan the 2D bar code on the drivers license.
Note:
June 5, 2013
The ability to check ID by swiping the magnetic stripe on a license through

the card reader on the Ruby terminal is an optional feature called EASY
ID. This option may require a Ruby Card Bravo. If the EASY ID option is
not available, manually enter the birth date in the Ruby terminal. EASY ID is
not a replacement for visually checking identification.
5-6
Many states are adopting the newer 2D bar code format as displayed below.
The 2D bar code is usually located on the back of a license and scanned using a hand-held
scanner. 1D bar codes are not used for age verification and are not read by the scanner.
There are two possible ID age requirements. If a customer only qualifies for the lower age
requirement and then tries to purchase an item in the same transaction that has a higher
age requirement, the following message appears briefly:
E1141: PURCH. NOT ALLOWED
The date of birth prints on both the receipt and the journal.
Sample Receipt with ID Checking
Descr.
-----T BRAKE FLUID
2 BRANDED PK
CUSTOMER ID VERIFIED
2 CASE BEER
qty.
---2
3
12/25/71
1
amount
------5.60
6.00
Sample Customer Receipt with ID

Checking
19.00
---------Sub Total
30.60
Amount STA Taxable
30.60
7.00% STA TAX
2.41
TOTAL
33.01
CASH
Change
$
$
35.00
- 1.99
PLU Sale with Modifiers

Some PLU numbers are spread out over a number of similar items. This usually occurs
when the same PLU (item) is sold in different packages. In other words, the PLU defines
the item and the modifier defines the packaging. For example, if a brand of soda comes in
bottles, cans, and liters, all three items can have the same PLU number, but have different
modifiers.
To use modifiers, key the PLU number and press [MODIFY] until the correct item
appears. Each PLU/modifier combination automatically enters the price, taxes,
department, and description.
1. Key a PLU.
2. Press [ENTER].
3. Press [MODIFY] until the desired item appears.
June 5, 2013
5-7
1. Key the quantity to be sold.

2. Press [QTY].
3. Enter a PLU.
PLU Sale with Quantity and with Modifier
Enter more than one of a specific PLU as one line of a transaction by using the [QTY]
key.
If Sold by Fractional Quantity is enabled, the PLU can be sold in a fractional quantity of
1/100. For example, to sell half a pound (50/100) of turkey, key the following:
1.
2.
3.
4.
[5] [0] [QTY] and then enter the PLU.

Key the quantity to be sold.
Press [QTY].
Enter a PLU.
Press [MODIFY] until the desired item appears.
The fractional amount prints on the receipt.
Descr.
------01 TURKEY
qty
--0.50
amount
-----1.13
Price Check
1. Press [PRICE CHECK].
2. Enter a PLU.
Press [Yes] to add the item to the sale transaction.
Press [No] to exit price check.
Press [MODIFY] until the desired item appears, then press [Yes] or [No].
Price Override
If the price on the Operator Display is not the new price, change the price by using the
[PRICE OVER] key. Enter the single item price; for example, if three candy bars at
$0.50 each have a new price of $0.35 each, key [3] [5] and press [PRICE OVER].
Price Override changes the price of the last PLU item entered. This applies to PLU items
entered from a soft key, menu, PLU number, or scan.
June 5, 2013
Non-Fuel Sales
PLU Sale with Quantity
5-8
Only the final (override) price prints on the receipt. The words Price Override print on
the journal. The PLU Exception Report displays price overrides.
1. Enter a PLU.
2. Press [ENTER].
3. Key the new, single-unit price.
4. Press [PRICE OVER].
Menus
1. Press a menu soft key. A list of up to six PLU items appears. Each item has a menu
number to the left of it (1 - 6).
2. Key the menu item number. The item is entered into the transaction.
Menu items can also be entered with modifiers and quantities.
Scanners
A scanner is a separate device that reads bar codes that have been set up in the PLU File
on products. Pass the bar code across the scanner and the item enters into the transaction
exactly like a PLU item.
For Open PLUs, the Ruby terminal requests a price that the cashier keys after scanning the
product. No additional items can be scanned until a price is entered and the [ENTER] or
[EXIT] key is pressed.
June 5, 2013
5-9
A department is a group of similar items. For example, a dairy department might include
items like milk, butter, eggs, and ice cream.
A department item is sold in one of the following ways:
Department Soft Key: A specific key set up for a specific department.
[OTHER DEPT] Key: A specific key set up to accept sales to any defined
department number.
Basic Department Sale
1. Key the dollar amount of the item.
2. Enter the department number in one of the following ways:
Soft Key:
Press the department soft key.
[OTHER DEPT] Key with Department Number:
Press [OTHER DEPT].
Key the department number.
Press [ENTER].
[OTHER DEPT] Key with Search:
Press [OTHER DEPT] until the correct department appears.
Press [ENTER].
The methods in step 2 are referred to as Enter a department in the following steps.
Repeated Department Sale
To repeat a department sale, press the same department key immediately after entering the
initial department sale. Repeat in this way until a different item is entered.
At-For Pricing
Some department items are set up so that several items can be sold together for one price.
For example, candy bars cost three for $1.00. To determine the price of a single candy bar,
or two candy bars, use the At-For Pricing method and the Ruby terminal calculates the
correct price of each candy bar.
Note:
The standard price (three for $1.00) prints on the receipt and journal below
the department item.
Descr.
------CANDY BAR
@ 3
June 5, 2013
qty
--2
/1.00
amount
-----0.67
Non-Fuel Sales
Department Sales
5-10
1. Key the quantity to be sold and press [QTY].
2. Key the number of items on which the price is based.
(For example, press [3] for three for $1.00.)
3. Press [QTY].
4. Key the base price.
(For example, for three for $1.00, key [1][0][0].)
5. Enter a department.
Note:
At-for pricing cannot be used with items sold in fractional quantities.
Department Sale with ID Checking

Departments with alcohol and tobacco products are usually set up with age verification.
Purchase of these products is the same as with other departments with the exception of the
age verification feature. The Ruby terminal beeps and displays a message alerting the
cashier that an ID check is pending. The Ruby terminal rejects further entries until the date
of birth is entered.
2. Enter the department.
Key the birth date and press [ENTER].
Swipe the magnetic stripe on the drivers license.
Scan the 2D bar code on the drivers license.
Note:
The ability to check ID by swiping the magnetic stripe on a license through

the card reader on the Ruby terminal is an optional feature called EASY
ID. This option may require a Ruby Card Bravo. If the EASY ID option is
not available, manually enter the birth date in the Ruby terminal. EASY ID is
not a replacement for visually checking identification.
June 5, 2013
5-11
If department items can be sold in a fractional quantity of 1/100, for example, sell half a
pound (50/100) of luncheon meat in the deli department, key the following:
[5] [0] [QTY] and then enter the department.
The fractional amount prints on the receipt.
Descr.
------07 DELI
qty
--0.50
amount
-----1.13
1. Key the quantity to be sold.

2. Press [QTY] or enter the department item.
3. Press the same department soft key (or [OTHER DEPT]) until the total number of
items is entered. Each appear as separate items on the Operator Display and
receipt.
5. Enter a department.
PLU Not Found Department

A PLU Not Found Department is set up to report sales of PLU items that are not defined in
the PLU File. The following displays if a PLU number is not found:
PLU 999999999999 not found
Enter price
0.00
The item is taxed depending on how the PLU Not Found department is set up. To reverse
the tax status:
1. Press [ERROR CORR] to remove the item.
2. Press [TAX EXEMPT] to reverse the tax status.
3. Re-enter the item.
Note:
June 5, 2013
Error corrects are reported in the Summary Report and on the journal tape.
Non-Fuel Sales
Department Sale with Quantity
5-12
Money Order Department
5
Money orders are sold using department keys. Different department numbers may be used
to sell money orders for various dollar amounts because fees are usually higher when the
money order amount is greater.
Whether or not a particular MOP can be used to purchase a money order is set up in
Manager mode.
Note:
This procedure applies to sites that have a Ruby Card Bravo and third-party
equipment to automatically print money orders when they are sold.
No more than five money orders can be sold during a single transaction.
1. If the customer is purchasing more than one money order for the same amount, do
the following:
a. Press a number key (1 - 5).
b. Press [QTY].
3. Press the money order department soft key.
4. Key the payee name at the prompt.
Note: For quantity sales, step 4 repeats for each money order purchased.
5. One of the following may occur:
The Ruby terminal may request a serial number. Key the number into the
money order terminal then press [ENTER] on the Ruby terminal to print the
money order or press [EXIT] to stop the transaction.
The Ruby terminal may request that the cashier key the Pwr Fail PIN. Key
this code into the money order terminal then press [ENTER] on the Ruby
terminal to print the money order or press [EXIT] to stop the transaction.
The Ruby terminal may request money order forms. Load the forms according
to the equipment directions then press [ENTER] on the Ruby terminal to print
the money order or press [EXIT] to stop the transaction.
Note:
If [EXIT] is pressed to cancel, a refund must be performed to return

the money to the customer. If the site has a procedure for manually
completing money orders, press [ENTER] and follow that
procedure.
June 5, 2013
5-13
The Ruby terminal can be connected to a money order terminal and printer to
automatically print money orders sold on the Ruby terminal. The Ruby terminal sends a
signal to the third-party printer to print the money order. The money order equipment
determines the maximum amount for which a money order can be sold.
These sales differ from other department sales in the following ways:
The Ruby terminal prompts the cashier to Enter Payee Name. If the cashier
presses [ENTER] without keying in a name, the money order prints with a blank
payee line.
In most departments, selling multiple items would rarely reach the maximum total
for a department sale. However, if you perform a quantity sale for a money order
the total could reach the value set for the Dept Max parameter in the Department
File function in Manager mode. If this happens the Ruby terminal denies the line
item and displays an AMOUNT TOO LARGE message. The Maximum
Amount parameter in the Sales Configuration function in Manager mode sets the
limit for the price of a single department item.
When a communication failure occurs during a money order sale, the totals are
updated. Any pending money orders are not sent to the printer. Instead,
xxxxxxxxxxxxxxxx replaces the serial number on the receipt. Then, either
M.O. Printer Error, ERROR#-1 or M.O. Printer Error, ERROR#-2 prints on
the journal.
Error #-1 indicates that there is a communication failure.
Error #-2 indicates that communications have timed-out.
Note: Dashes before the error number indicate a communication-related error.

Issue a refund or enter the money order manually on the money order printer.
The money order serial number prints on the receipt, above the first trailer line.
Note:
See the Sales Management chapter for information on making vendor

payments with money orders.
Sample Money Order Receipt
Descr.
-----MO
MO FEE
qty
--1
Sub Total
Tax
TOTAL
Money Order#
June 5, 2013
amount
-----20.00
0.99
-----20.99
0.00
20.99
CASH
$
CHANGE
$
9162675224
25.00
-4.01
Serial Number
Non-Fuel Sales
Printing Money Orders with Third-Party Equipment
5-14
Descr.
-----MO
MO FEE
qty
--1
Sub Total
Tax
TOTAL
CASH
$
CHANGE
$
Money Order# XXXXXXXXXXXXXXXXX
amount
-----20.00
0.99
-----20.99
0.00
Sample Money Order Receipt. This

transaction must be refunded to
return the money to the customer.
20.99
25.00
-4.01
Xs replace the serial number
when you press [EXIT] in response
to one of the messages listed
below and cash out the
transaction.
The messages listed below may appear on the Ruby terminal under different conditions
when processing money orders.
Verify Serial # on Money Order Terminal

Press <ENTER> to continue; <EXIT> to cancel
The Ruby terminal may display this message before a money order prints.
Enter Pwr Fail PIN on M.O. Term

If the power to the money order terminal has recently been lost and restored, the
Ruby terminal may display this message.
Load Money Order Forms

If the printer runs out of money order blanks, the Ruby terminal displays:
Press Transmit on M.O. terminal
When the money order terminal stores its maximum amount of data on
transactions this message appears. Until you transmit the stored sales, the terminal
does not print any more money orders.
M.O. CHECKS LOW
The setting for the Money Order Low Check Limit parameter in the Sales
Configuration function in the Configuration function in Manager mode determines
when this message appears on the alarm line.
Money Order amount too large!
The money order sale is greater than the maximum limit. The statement
xxxxxxxxxxxxxxxx prints on the receipt in place of the serial number and M.O.
Printer Error, ERROR #28 prints on the journal.
In response to any of these messages, press [EXIT] to cancel and do a refund to return
the money to the customer. If the site has a procedure for manually completing money
orders, press [ENTER] to continue the sale then follow that procedure.
June 5, 2013
5-15
As with other department refunds, money order refunds appear in the Department Report.
Whether or not the fee is included in the refund amount depends on the set up in Manager
mode. Money order refunds log on the journal.
June 5, 2013
Non-Fuel Sales
Refunds
5-16
Car Wash Sales

5
Note:
Car Wash is an optional feature that may require a Ruby Card.
A car wash sale is a PLU sale and can be sold on the Ruby terminal by the following
methods:
The PLU number
A PLU soft key set up with a car wash PLU
A menu key set up with car wash PLUs

A car wash cannot be sold as a department sale.
Note:
Car wash items can also be sold through a dispenser card reader.
Car Wash Sale at the Pump

Prompts for the customer to purchase one (or not) and to select a type appear before or
after the customer begins fueling, depending on the Ruby terminals settings. The
following exceptions may occur:
Car Wash Disabled: The DCRs do not display the car wash prompt.
Cash Acceptor Sales: The car wash prompt does not display before or after
fueling with cash acceptor sales.
Ruby Terminal/Car Wash Controller Not Communicating: The DCRs display
the prompt CAR WASH UNAVAILABLE.
Car wash sales on the DCR are set up in Car Wash Manager mode. The steps involved
depend on the type of fuel dispenser, the Ruby terminals settings, and the type of DCR.
A receipt always prints if a customer purchases a car wash at the DCR.
See the Discounts chapter in this manual and the Car Wash Manager chapter in the
Manager Reference for more information.
Note:
The following steps are general guidelines. The actual steps vary depending
on the fuel dispenser, DCR, Ruby terminal settings, and whether the car wash
is currently available.
1. The customer uses an MOP at the pump to purchase fuel.
2. The car wash sale prompt appears if it is set for the beginning of the sale.
Otherwise, go to step 3.
The customer presses [Yes] to buy a car wash and then chooses from a list of
wash options.
The customer presses [No] to refuse a car wash.
3. The customer dispenses fuel and completes dispensing.
June 5, 2013
5-17
Note:
A car wash prompt does not appear before or after fueling with cash
acceptor purchases.
5. The DCR processes the receipt.
If the customer purchased a car wash, a receipt prints.
If no car wash is purchased, standard receipt procedures occur.
Rainchecks
A car wash raincheck can be purchased when the car wash or car wash controller is not
available. There are two cases.
The car wash has been disabled but the Ruby terminal and the car wash controller
are still communicating. The following message appears on the Operator Display:
CAR WASH DOWN. CODE AVAILABLE
PROCEED WITH SALE? (Y/N) _
If N, then proceed with the next item in the transaction.
If Y, the car wash is sold to the customer with a car wash code. The customer
must return to use the car wash when it is available.
The Ruby terminal and the car wash controller are not communicating. The
following message appears on the Operator Display:
CAR WASH CODE UNAVAILABLE
PROCEED WITH SALE? (Y/N) _
If N, proceed with the next item in the transaction.
If Y, the car wash is sold to the customer without a car wash code. To use the car
wash when it is available, the customer must bring in the receipt and trade it for
tokens or some other method of running the car wash.
June 5, 2013
Non-Fuel Sales
4. The car wash sale prompt appears if set to display at the end of the sale and the
customer has not already purchased a car wash. Otherwise go to step 5.
The customer presses [Yes] to buy a car wash and then chooses from a list of
wash options.
The customer presses [No] to refuse a car wash. Go to step 5.
5-18
Valid Dates
The receipt contains a code the customer can use to start a car wash. The last date that the
code can be used follows the code. This date depends on the type of car wash controller
and the sites policy. See Car Wash Manager in the Manager Reference for additional
information.
Ryko Code-A-Wash IV: All car washes sold are valid for 30 days from the date
of purchase.
Unitec, Ryko Code-A-Wash III, and Kesseltronics: The setting for the Car
Wash Code Days Valid function in Car Wash Manager mode determines the length
of time that the car wash code is valid.
Void Ticket for Car Wash with Promotion

To void a car wash with promotion after pressing [TOTAL], press [VOID TICKET].
Then re-enter the items for sale.
Discounts
Car wash discounts are set up as promotional items. This means that if the customer
purchases a car wash and has met the criteria for the promotional price, then the correct
price is automatically applied after the cashier presses [TOTAL].
Note:
Until the cashier presses [TOTAL], the Operator Display and the Customer
Display show the running total with the undiscounted price for the car wash.
If the discount is set for the same price as the car wash item and the purchase requirements
are met, then the car wash is free. The customer must request the car wash and the cashier
must enter it into the transaction. The car wash promotion prints on the receipt and on the
journal.
Whether or not a car wash discount is available depends on three conditions:
The type of discount that has been set up.
Whether the customer prepays or postpays for the fuel.
When the customer requests the discount.

The following table displays how these conditions affect one another
June 5, 2013
5-19
Car Wash Discounts

Discount Type
Prepay Sale
Postpay Sale
Minimum Quantity Purchase
No discount.
Discount available.
Minimum Dollar Purchase

of Specific Fuel Product
No discount.
Discount available.
Minimum Dollar Purchase

of Any Fuel Product
Discount available if a customer

purchases at least the minimum dollar
amount set up in the PLU Promotion File
(in Manager mode) and requests a
discount before fueling.
Discount available.
Car Wash Receipt

When a car wash is entered into a transaction, the Ruby terminal prints a five-digit car
wash code on the receipt. The customer can then use this number to run the car wash.
When more than one car wash is sold on a ticket, a code prints for each one. Because each
car wash sold must have a code to go with it, enter each car wash sale separately. The
[QTY] key cannot be used.
Descr.
------SUPER WASH
DELUXE WASH
qty
--1
1
amount
-----12.00
10.00
---------22.00
1.54
Sub Total
Tax
TOTAL
CASH
Change
23.54
$
$
25.00
1.46
Your 5 digit Car Wash code(s)

SUPER WASH
DELUXE WASH
Good thru THU
June 5, 2013
30940
14220
01/10/03
Non-Fuel Sales
5-20
Refunds
There are two methods for entering a car wash as a refund item:
Regular Price: Enter the car wash like any other PLU item.
Discounted Price: Enter the car wash, key the discounted price, and press
[PRICE OVER].
Note:
Discount car washes can be refunded correctly only if a

[PRICE OVER] key has been set up.
If the customers receipt has a car wash code printed on it, cancel that code at the car wash
controller after refunding the purchase.
Regular Refund
1.
2.
3.
4.
5.
6.
Press [REFUND].
Enter the car wash item.
Press [ENTER].
If the correct car wash does not display, press [MODIFY] until it appears.
Complete the refund.
Cancel the car wash code on the customers receipt (if there is one) at the car wash
controller.
Discounted Car Wash Refund

This can be entered as part of a multi-item refund transaction.
1. Do Regular Refund steps 1-4.
2. Key the discounted price and press [PRICE OVER].
3. Do Regular Refund steps 5-6.
June 5, 2013
5-21
Deal pricing is a general term applied to combo and match sales. The Ruby terminal
automatically recognizes that a sale is eligible for deal pricing when the last PLU of a
match is rung into the transaction. A limit of 40 deals per transaction is allowed. An
example of deal pricing follows.
The Ruby terminal automatically discounts combo and VeriFone Mix n Match prices.
Descr.
-----LUNCH COMBO
qty
--1
Sub Total
Tax
TOTAL
CASH $
Change $
June 5, 2013
amount
-----3.40
-------3.40
0.24
Sample Customer Receipt with

Combo Discount
3.64
5.00
-1.36
Non-Fuel Sales
Deal Pricing
5-22
VIP (NAXML Deal)

VeriFone Integrated Promotions (Enhanced Mix/Match or NAXML Deal) requires no
special handling on the part of the cashier. As items are added or removed from the
transaction, the Ruby terminal automatically calculates any applicable discounts.
Handling of Refunds of items involved in a VIP deal is subject to store policies and
procedures.
VIP supports both NAXML Combos and NAXML Mix/Match. Both features work from
item lists but while NAXML Combos require items from multiple lists, NAXML Mix/
Match requires items from a single list. NAXML Mix/Match is also known as package
pricing.
Note:
T
T
T
T
See the Manager > VIP (NAXML Deal) chapter of the Manager Reference
for more information.
Descr.
-----CHEESEBURGER
Lunch Combo
FRENCH FRIES
Lunch Combo
ICED TEA
Lunch Combo
NACHOS
LUNCH COMBO
qty
--1
1
1
1
1
Sub Total
Tax
TOTAL
amount
-----2.00
-0.30
1.20
-0.30
1.10
-0.10
1.49
3.40
-------5.09
0.37
5.46
CASH $
Change $
Sample Customer Receipt with a

VIP (NAXML Deal) item
10.00
-4.54
June 5, 2013
5-23
The Ruby terminal automatically calculates discounts on items that have been set up for
VeriFone Mix n Match pricing. The cashier does not have to recognize that the items
qualify for the discount, because the Ruby makes the match.
The Match File sets up deal pricing for chosen PLUs and the deals the Ruby terminal
tracks. As sales transactions are performed, the Ruby terminal tracks the PLUs that qualify
for deal pricing. A match is made when the standards are met, then the discount price
prints on the receipt by discount name.
Note:
This release supports VeriFone Mix 'n Match as well as VIP (NAXML Deal).
If you enable VIP (NAXML Deal) from SMS, then you cannot enable
VeriFone Mix 'n Match afterwards and vice versa. Either choose VIP
(NAXML Deal) or VeriFone Mix n Match and not both.

Match Pricing
Descr.
-----BRAKE FLUID
BRANDED PK
CASE BEER
T
2
2
qty.
---2
3
1
amount
------5.60
6.00
19.00
---------Sub Total
30.60
BEER Discount
-2.00
Amount STA Taxable
28.60
7.00% STA TAX
2.02
TOTAL
30.62
CASH
Change
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
T
T
T
1
T
NACHOS
1
$
$
35.00
- 4.38
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
June 5, 2013
Match Discount
Sample Customer Receipt with Match

Pricing and a Non-Mix and Match
Item
Mix and Match items
At original prices (three items)
Mix and Match discount
With discount applied
At original prices (four items)
VeriFone Mix and Match discount
Tax on discounted subtotal
5.46
10.00
-4.54
Non-Fuel Sales
5-24
VeriFone Mix n Match Discounts
Individual PLUs in a VeriFone Mix n Match that are set up to include a Special
Discount receive both the special discount and the match discount. As with all special
discounts, the discount name appears on the third line of the Operator Display when the
cashier enters the special-discounted item. The cashier must press the [OTHER MOP] key
after pressing [TOTAL] then choose the special discount MOP. The special discount does
not affect the price of the other items in the match.
VeriFone Mix and Match Receipt

with Special Discount
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
Tax
0.25
TOTAL
3.85
SPECIAL $
CASH $
Change $
SPECIAL Eligible Total $
VeriFone Mix n Match discount
2.00
0.10
10.00
-6.25
Special discount amount
Special discount eligible total
Food Stamps
VeriFone Mix n Match transactions accept food stamps if each PLU is set up to accept
them.
Price Override
Using the [PRICE OVER] key for VeriFone Mix n Match PLUs disables discount
pricing for the rest of the transaction.
VeriFone Mix n Match Error Corrections

If [ERROR CORR] is used to remove an item that is needed for a match already made by
the Ruby terminal, then the items no longer form a match. When this occurs, the Ruby
terminal recalculates all the totals.
Note:
The [VOID LINE] function cannot be used with matches;

[VOID TICKET] must be used instead.
June 5, 2013
5-25
1
TV FRENCH FRIES
Non-Fuel Sales
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
-1.20
-------Sub Total
3.10
Tax
0.22
TOTAL
3.32
CASH $
Change $
10.00
-6.68
Refunds
An individual item in a match can be set up to be returnable. To get a full refund, all of the
following must be true:
The entire match must be returned.

The match period must be in effect.
The match record must still be in the Match File.
Follow the sites policy about pricing item refunds due to VeriFone Mix n Match breakup.
Void Line with VeriFone Mix n Match

[VOID LINE] cannot be used with VeriFone Mix n Match.
Void Ticket with VeriFone Mix n Match

To void a VeriFone Mix n Match transaction, press [VOID TICKET]. The subtotal
prints on the void ticket even if you did not press [TOTAL].
T
T
T
Descr.
------HAM/CHEESE
NACHOS
MED FOUNT DR
qty
--1
1
1
Sub Total
amount
-----2.29
1.49
0.89
---------3.60
VOID TICKET
June 5, 2013
5-26
Receipts
The following is a receipt for a discount on all items when three items are purchased:
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
Sub Total
FULL MEAL Discount
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----2.00
1.20
1.10
-------4.30
-0.70
3.60
0.25
3.85
10.00
-6.15
The following is a receipt for a free item when a specific combination of three other items
are purchased:
T
T
T
T
Descr.
-----ROAST BEEF
GARDEN SALAD
FRENCH FRIES
CHERRY PIE SLICE
qty
--1
1
1
1
Sub Total
LUNCH SPC Discount
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----2.99
1.79
0.99
1.00
-------6.77
-1.00
5.77
0.42
6.19
7.00
-0.81
Differences in totals for the same group of items can occur because the cashier entered the
items into the transaction in a different order. In the following example, a cashier enters
the same sandwich, side, and drink items in two transactions but in a different order.
Conditions:
The following mixes are set up:

Sandwiches: Hamburger, cheeseburger, and roast beef
Side orders: Regular fries, steak fries, and onion rings
Drinks: Cola, lemonade, and iced tea
The following matches are set up using the above mixes:

Match 1: One sandwich and one drink
Match 2: One sandwich, one drink, and one side order
A customer buys three sandwiches, three drinks, and one side. The cashier rings them in
the order displayed in figure 1:
June 5, 2013
5-27
Non-Fuel Sales
Figure 1.
Mix 1
Sandwich
Match 1
Sandwich
Match 1
Sandwich
Mix 2
Match 1
Drink
Drink
Drink
Mix 3
Side Order
The Ruby terminal finds three match 1s as the cashier enters the three drinks. All the
items are matched before the cashier enters the french fries so the side is not discounted.
T
T
T
3
Descr.
-----HAMBURGER
ICED TEA
FRENCH FRIES
qty
--3
3
1
amount
-----4.77
3.57
0.99
-------Sub Total
9.33
LUNCH Discount
-1.50
Sub Total
7.83
Tax
0.65
TOTAL
CASH $
Change $
June 5, 2013
8.48
10.00
-1.52
5-28
However, if the cashier enters the items in the order displayed in figure 2, the Ruby
terminal produces a different total.
Figure 2.
Sandwich
Match 1
Drink
French Fries
Sandwich
Match 2
Drink
Sandwich
Match 1
Drink
T
T
T
T
T
T
T
2
1
Descr.
-----HAMBURGER
ICED TEA
FRENCH FRIES
HAMBURGER
ICED TEA
HAMBURGER
ICED TEA
qty
--1
1
1
1
1
1
1
amount
-----1.59
1.19
0.99
1.59
1.19
1.59
1.19
-------Sub Total
9.33
LUNCH Discount
-1.00
SPECIAL Discount
-0.75
Sub Total
7.58
Tax
0.65
TOTAL
CASH $
Change $
8.23
10.00
-1.77
Adding an item after the match is made, produces a slightly different receipt.
Conditions:
The following mixes are set up:

Sandwiches: hamburger, cheeseburger, and roast beef
Side orders: regular fries, steak fries, and onion rings
Drinks: cola, lemonade, and iced tea
A match is set up for the purchase of one item in each mix.

A customer purchases a hamburger, regular fries, and an iced tea. Before completing the
transaction, the customer decides to add another item. The cashier enters the item and
completes the transaction. When the cashier presses [TOTAL], the Ruby terminal:
June 5, 2013
5-29
Adds the new item to the receipt.
Subtotals the original prices of the items sold.
Lists the discounts for the entire transaction.
Applies the discount to the subtotal.
Recalculates the tax based on the new discounted total.
Displays the new total price.
Non-Fuel Sales
Sample Receipt
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
T
T
T
1
T
NACHOS
1
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
June 5, 2013
VeriFone Mix n Match items

5.46
10.00
-4.54
5-30
Match Pricing
The Match File sets up deal pricing for chosen PLUs and the deals the Ruby terminal
tracks. As sales transactions are entered, the Ruby terminal tracks the PLUs that qualify
for deal pricing. A match is made when the standards are met, then the discount price
prints on the receipt by discount name
.
Match Pricing
Descr.
-----BRAKE FLUID
BRANDED PK
CASE BEER
T
2
2
qty.
---2
3
1
amount
------5.60
6.00
19.00
---------Sub Total
30.60
BEER Discount
-2.00
Amount STA Taxable
28.60
7.00% STA TAX
2.02
TOTAL
CASH
Change
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
T
T
T
1
T
NACHOS
1
30.62
$
$
35.00
- 4.38
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
Match Discount

Match Pricing and a Non-Mix and
Match Item
Mix and Match items
5.46
10.00
-4.54
June 5, 2013
5-31
Positive Fees/Charges
A fee or charge is an additional charge applied against an item. It can be entered in one of
the following ways depending on the system setup. The samples display a typical fee that
is charged: a bottle deposit.
Department Sale
If the system is set up to use a department for fees, enter them as department sales.
Descr.
------SM COKE BOTTLE
BTL DEPOSIT
qty
--1
1
amount
-----0.50
0.10
Money Order Sale

Money orders are usually set up with a fee that the Ruby terminal automatically adds to
the money order transaction. The fee/charge amount is not included in the amount printed
on the money order, but is on the receipt. Refunds for a money order are performed as any
other Department or PLU sale.
PLU Sale
Fees are usually set up as part of a PLU. The Ruby terminal automatically adds the fee
when the PLU is entered into a transaction.
June 5, 2013
Descr.
------SM COKE BOTTLE
Bottle Depo
qty
--1
amount
-----0.50
0.10
Non-Fuel Sales
Fees/Charges
5-32
Negative Fees/Charges
Use one of the following keys to enter negative fees for amounts on returned bottles:
Assigned Department Key: [BOTL RETURN].
[OTHER DEPT] Key: If a department key labeled for the specific fee is not set
up. Press [OTHER DEPT] then key the department number.
Assigned MOP Key: Sites can set up an MOP key to enter negative fees, because
some people pay for purchases by returning bottles.
[OTHER MOP]: If a department or MOP key labeled for the specific fee is not set
up, press [OTHER MOP] then key the MOP number.
Fee Set Up as a Department

Descr.
------BTL RETURN
qty
--1
amount
------0.10
Fee Set Up as a Method of Payment

Descr.
------BAKERY
qty
--1
Sub Total
Tax
TOTAL
BOT RTN
CASH
Change
amount
-------2.50
------2.50
0.00
2.50
$
$
$
0.10
2.40
0.00
Fees/Charges Refunds
If the system uses a fee department and an item that has an automatically added fee, then
the fee is automatically refunded, too. Always enter a department key when entering a
negative fee as a separate item.
Bottle deposits are usually set up as part of a bottled-soda PLU. The bottle deposit adds
automatically entered into a transaction. If the soda is returned, the fee automatically
subtracts. When an empty bottle is returned and the system uses a bottle return
department, then do the following:
1. Enter the amount of the fee in that department.
2. Press [BTL RETURN], or press [OTHER DEPT] to locate the appropriate
department.
June 5, 2013
5-33
Fixed Discount
If the discount is fixed, press the [DISC] key after each item to be discounted is entered.
The percent or dollar amount is automatically entered.
1. Enter the product.
2. Press [DISC].
Variable Discount ([DISC])
Depending on how the system is set up, discounts are entered as either a dollar amount or
percent off the sale.
2. Key the discount.
For dollar amounts, key the dollars and cents of the discount.
For percents, key the percentage including two decimal places.
3. Press [DISC].
Dollar Discount ([DISC $])
2. Key the dollars and cents of the discount.
3. Press [DISC $].
Example:
$0.10 discount - Key [1][0][DISC]
Descr.
------NACHOS W/CHEESE
Dsc
qty
--1
amount
-----1.25
-0.10
Discount based on a dollar

amount.
Percent Discount ([DISC %])

2. Key the percentage including two decimal places.
3. Press [DISC %].
Example:10% discount - Key [1][0][0][0][DISC]
Descr.
------NACHOS W/CHEESE
Dsc 10.00%
June 5, 2013
qty
--1
amount
-----1.25
-0.13
Discount based on a percent.
Non-Fuel Sales
Non-Fuel Discounts
5-34
Promotions
Promotions are applied automatically. The promotion is displayed on the line below the
promotion item on both the receipt and journal.
Descr.
------SUPER LG FOUNT
Pro
qty
--1
amount
-----2.00
-0.50
Promotion based on a dollar

amount.
Descr.
------SUPER LG FOUNT
Pro 25.00%
qty
--1
amount
-----2.00
-0.50
Promotion based on a percent.
June 5, 2013
5-35
Special discounts are discounts for specific situations or customers, such as students or
seniors. These discounts differ from standard discounts, because the discount is subtracted
from the subtotal. If an item is eligible for a special discount, the discount name appears
on the third line of the Operator Display. To give the discount, apply the special discount
MOP to the sale total. Only one special discount can be applied to a transaction.
Note:
The special discount must be entered before any other MOPs.
After the special discount has been applied, the discount amount and the new subtotal
amount displays. If applicable, the amount payable by food stamps also decreases. The tax
amount does not change.
To remove a special discount, press [ERROR CORR]. A special discount cannot be
removed if a food stamp or coupon MOP is entered. If a special discount is applied, the
receipt prints the total amount eligible for the discount and the discount amount applied
towards the sale.
Descr.
------PHARMACY
qty
--1
amount
-----13.95
---------13.95
10.46
0.84
Sub Total
Sub Total FS
Tax
TOTAL
65+ DISC
FS
CASH
Tax Credit FS
Change
65+ DISC Eligible Total $
14.79
$
$
$
3.49
2.00
9.30
0.14
0.00
Special discount
Food stamp MOP
Cash MOP
13.95
Special Discount with [SPEC DISC] Key

1. Enter sale items.
2. Press [TOTAL].
3. If the discount name appears on the third line of the Operator Display, one or more
of the sale items is eligible for a special discount.
4. Press [SPEC DISC].
5. Press [ENTER]. The discount amount and new subtotal appear.
6. Complete the sale using another MOP.
June 5, 2013
Non-Fuel Sales
Special Discounts
5-36
Special Discount with [OTHER MOP] Key
1. Enter sale items.
2. Press [TOTAL].
If the discount name appears on the third line of the Operator Display, one or more
of the sale items is eligible for a special discount.
3. Press [OTHER MOP].
Key the MOP number and press [ENTER].
Press [OTHER MOP] until the method of payment appears. Press [ENTER].
5. The discount amount appears. Complete the sale using another MOP.
If a special discount is applied to a refund transaction, the amount refunded is decreased.
Product Refund for Special Discount Items

This can be entered as part of a multi-item refund transaction.
1. Press [REFUND].
2. Key the item.
3. Press [ENTER].
4. Press [TOTAL].
Press [SPECIAL DISC] if a soft key has been assigned.
Press [OTHER MOP]. Press an arrow key until the special discount MOP
appears. Press [ENTER].
June 5, 2013
Payment
This chapter provides steps for accepting payment. The steps are divided into types of
payment:
June 5, 2013
Basic Payment
Multiple Methods of Payment (MOPs)
Product Refund
Tax Exempt
Non-credit MOPs
Credit and Debit MOPs
Special Credit MOPs
CITGO Cash Card
6-2
Basic Payment
The procedures in this chapter have one or more of the following steps, depending on
system setup:
Press [TOTAL] to get a subtotal.
Key the dollar amount tendered (or refunded).
Press a specific MOP key or the [OTHER MOP] key.

Amount Tendered
How the system is set up determines whether:
The cashier must key the dollar amount of the MOP before pressing the MOP key.
The cashier can press the MOP key without entering a dollar amount.
The cashier may key the dollar amount of the MOP for the following reasons:
Keying the dollar amount creates a printed record of what the customer pays.
The Ruby terminal calculates the change due or the additional payment due.
Note:
Network MOPs (credit debit, etc.) automatically take the entire

remaining balance; therefore, the amount tendered is not entered.
Subtotal
How the system is set up determines whether or not the cashier must choose an MOP.
The cashier may press [TOTAL] for the following reasons:
The tax and total both display for the cashier and the customer to see.
The customer can add more items to the transaction. After an MOP is entered,
items cannot be added.
Note:
If the price is set up to include tax, no tax displays. A phrase prints on the
receipt displaying the tax and the amount. If any of the items purchased is
assessed a tax that is not included in the price, the tax displays.
June 5, 2013
6-3
How the system is set up determines whether:
Receipts always print.
Receipts print when a certain MOP is used.
Receipts print only when the cashier presses [TICKET PRINT].

Press [TICKET PRINT] to print a receipt and press the arrow key to select to the correct
receipt number. Do one of the following:
If only one receipt displays, press [TICKET PRINT] again.
If more than one receipt appears, press [ENTER].
The Ticket Print function can be set up in either of two ways:
Every receipt prints and the Ticket Print function prints a duplicate receipt for 1-50
transactions depending on the setup.
Receipts print on demand and the Ticket Print function prints the original receipt
for 1-50 transactions depending on the setup. Repeat the function to print a
duplicate receipt.
VERIFONE
RUBY SUPERSYSTEM
16001 BAY VISTA DRIVE
CLEARWATER, FLORIDA
Descr.
qty
amount
-------------< DUPLICATE RECEIPT >
T HOT DOG
1
0.79
WATER
1
0.99
T TIRE
1
78.67
T SODA
1
0.55
TV SODA
1
-0.55
T BAKERY
1
2.50
---------Sub Total
32.95
Tax
0.23
TOTAL
T
Includes
CASH
Change
7.000% VAT
VAT INCLUDED
83.18
$
$
83.18
0.00
3.50
THANK YOU!
COME AGAIN
REG# 0001 CSH# 001 DR# 01
03/25/04 15:16
June 5, 2013
TRAN# 10008
ST# AB123
Logo: 1 - 5 lines of information

defined by the manager
Duplicate Receipt Text

Sales Items
Tax
Sales Total
Price Includes Tax Notice

Price Includes VAT Notice
Slogan: 1 - 5 lines of
information defined by the
manager
Ruby Information
Payment
Receipts
6-4
Multiple Methods of Payment (MOPs)

1. Press [TOTAL].
2. Enter MOPs in this order:
a. Special discount: Press the MOP key or use [OTHER MOP].
b. Food stamps: Key the dollar amount then press the MOP key or
[OTHER MOP].
c. Cash, check, coupons, or lotto: Key the dollar amount then press the MOP
key or [OTHER MOP].
d. Credit, debit, or prepaid cards: Press the MOP key or [OTHER MOP].
3. Repeat step 2 until the transaction completes.
If a customer pays for a transaction with more than one MOP, usually with food stamps or
coupons, key the dollar amount of each method of payment except the last one. Each MOP
entered deducts the amount from the total and displays the amount still due.
The MOPs used and the amounts entered print on the receipt.
The following procedures apply:
Cash, checks, coupons, and lotto: Can be accepted between food stamps and
network MOPs. Network MOPs include cards such as credit and debit.
Credit: Must be the last MOP entered because it takes the balance of the
transaction.
Debit: Must be the last MOP entered because it takes the balance of the
transaction.
Drive Off: If a customer pays for part of the dispensed fuel, use drive off for the
unpaid balance.
Food Stamps: Must be entered as the first MOP unless the item and customer
qualify for a special discount. Enter paper food stamps in whole dollar amounts.
Enter electronic food stamps in dollars and cents. If a balance remains, other
MOPs can be entered.
POP Discount: For a customer to be awarded a POP discount when paying with
multiple MOPs, the POP Discount File must be configured to handle the two
MOPs being used in the transaction. Check site policy for information on handling
POP discounts and multiple MOPs.
Prepaid Card: In some cases, more than one prepaid card can be used in a single
transaction. If the balance is insufficient, another MOP can be used.
Special Discount: If a customer and an item qualify for a special discount, credit
the customer with the special discount before entering other MOPs.
June 5, 2013
6-5
Special
Discount
Food Stamps
Of Any Kind
If a balance remains:
If a balance remains:
One or More
Non-Network
MOPs
Credit, Debit,
Prepaid Card
Other MOPs
1. Press [TOTAL].
Non-network MOPs: Key the dollar amount offered.
Network MOPs (credit, debit, etc.): Go to the next step.
3. Press [OTHER MOP].
4. Choose the MOP by one of the following methods:
Key the MOP number then press [ENTER].
Press [OTHER MOP] repeatedly until the MOP appears. Press [ENTER].
The [OTHER MOP] key accesses only MOPs that are not assigned to soft keys.
Product Refund
A refund is a separate transaction. Items cannot be sold in a refund transaction.
Refund without Security Check
1. Press [REFUND].
2. Enter each item to be refunded.
Refund with Security Check
1. Press [REFUND].
2. An employee with a high enough security level can do the following:
b. Press [ENTER].
c. Key a password.
d. Press [ENTER].
3. Enter each item to be refunded.
June 5, 2013
Payment
See the specific MOP sections in this chapter on entering each type of MOP.
6-6
Tax Exempt
Each PLU item and department is set up for the applicable taxes.
The Tax Exempt function removes the tax from an item. If the system is set up for tax
exemptions, a prompt displays asking to keep or to remove the specified tax.
The tax status of an item displays to the left of the item on the receipt. If there is a T to
the left of the item, it was taxed with the first tax defined in the Tax Rate file. If there is
another tax symbol, then that tax was applied. If there is a number (2, 3, or 4), then that
many of the defined taxes were applied to the item.
1. Press [TAX EXEMPT].
Tax Exempt with Multiple Tax Rates
1. Press [TAX EXEMPT].
3. Answer [Yes] or [No] for each tax type.
June 5, 2013
6-7
Payment
Non-credit MOPs
Cash
1.
2.
3.
4.
Press [TOTAL].
Key the amount of cash the customer has provided.
Press [CASH].
Return change to the customer if there is any.
Other Currency
The system is set up with two currencies:
Local Currency: The type of currency you usually expect to receive as payment.
Foreign Currency: A second type of currency that you can accept as payment.
The exchange rate is set up by the manager daily and the Ruby terminal makes the
conversion. Pressing [OTHER CURRENCY] toggles between the two currencies.
Descr.
------CIGS-CTN
qty
--1
amount
-----13.85
---------13.85
0.96
Sub Total
Tax
TOTAL
$C 20.00
1.
2.
3.
4.
5.
Total in standard currency
14.81
CASH
Change
$
$
15.00
0.19
Amt received in other & std curr

Change in standard currency
Press [TOTAL].
Press [OTHER CURR] to see the total in foreign currency.
If desired, press [OTHER CURR] again to see the total in local currency.
Key the amount of other (foreign) currency the customer has provided.
Press [CASH]. Change displays in the local currency.
Refunds: Cash
Return refunds in the same method of payment in which the original sale was received.
1. Press [REFUND].
2. Enter the refund items.
3. Press [TOTAL].
4. Press [CASH].
5. Return the total dollar amount of the refund to the customer.
June 5, 2013
6-8
Check
Note: Check sites procedures.
1. Press [TOTAL].
2. Key the amount of the check.
3. Press [CHECK].
4. If there is no slip printer, go to step 5. If there is a slip printer, do the following:
a. Slide the check face down with the long edge of the check against the right side
of the printer and the endorsement end at the top. Feed the check into the slip
printer until it stops.
b. Press [ENTER].
c. Remove the check after imprinting and press [ENTER].
5. Press [EXIT] to complete the transaction.
Check with Authorization
1.
2.
3.
4.
5.
6.
Press [TOTAL].
Key the amount of the check.
Press [CHECK].
Enter the customers drivers license and press [ENTER].
Key the two-letter state abbreviation on the license and press [ENTER].
The approval number appears. Press [ENTER].
7. If there is a slip printer, do the following:

a. Slide the check face down with the bottom edge of the check against the right
side of the printer. Feed the check into the slip printer until it stops.
b. Press [ENTER].
c. Remove the check after imprinting and press [ENTER].
Coupon
1. Press [TOTAL].
2. Key the dollar amount of the coupon and press [COUPON].
If the coupon is the same amount as the total sale, the sale is complete.
If the coupon is less than that of the total sale, continue with the next MOP.
June 5, 2013
6-9
Note:
See the sites policies and procedures for accepting and making change for
food stamps.
The dollar amount of food stamps that can be accepted as payment for a sale appears on
the third line of the Operator Display. The [FOOD STAMP] key or the [OTHER MOP]
key, can be set up to accept electronic food stamps or paper food stamps.
1. Press [TOTAL].
Paper food stamps: Key a whole dollar amount and press [FOOD STAMPS].
Electronic food stamps: Key an amount in dollars and cents, and press
[FOOD STAMPS].
3. If the food stamps are greater than or equal to the total sale amount, the sale is
complete. If the food stamps are less than the amount of the total sale, continue
with the next method of payment.
4. Return change for paper food stamps as regulated by law.
Electronic Food Stamps
Food stamp amounts can be entered for the exact amount on the Operator Display.
Paper Food Stamps
Amounts can only be entered as an even dollar amount.
Example:
FS Tot = 3.59
Enter any of the following food stamp amounts:
$1.00
$2.00
$3.00
$4.00 Change ($0.41) returned in coins
If no amount appears, food stamps cannot be used.

>
BAKERY
SODA
FS Tot:
June 5, 2013
0.99
0.55
0.99
TOT:
1.65
Payment
Food Stamps
6-10
If the food stamp total is less than the total sale, another MOP, including more food
stamps, can be used.
T
T
Descr.
------MILK
HAM/CHEESE
qty
--1
1
amount
-----2.79
2.29
---------5.08
2.79
0.22
Sub Total
Sub Total FS
Tax
TOTAL
5.30
FOOD STAMP
CASH
Tax Credit FS
Change
$
$
$
2.00
4.00
0.14
-0.70
Food stamp MOP

Cash MOP
Considerations
If food stamps are tendered for more than the eligible amount, food stamp change
due greater than $0.99 displays as change due in food stamps, and any amount less
than $1.00 can be returned in cash.
Tax is not applied to the amount paid for by food stamps. The tax amount that
prints on the receipt displays the tax amount after the tax credit has been deducted.
The tax credit amount the customer did not have to pay also prints on the receipt.
If food stamps are tendered for less than the eligible amount and the food-stamp
items are taxable, a Tax Credit FS appears on the receipt. The credit is the
difference between the total tax due on the items and the tax charged on the taxable
items not paid for with food stamps. For example, in the receipt below $16.17
qualified for payment with food stamps, of which $10.55 ($5.97 + $4.58) was
taxable. At a tax rate of 7%, $0.74 tax was due on the $10.55. The customer
tendered $10.00 in food stamps leaving a balance of $6.17, of which $0.55 was
taxable. The Tax Credit FS is $0.70 (7% of $10.00) and the tax the customer owed
$0.04 (7% of $0.55).
T
T
Descr.
------MILK
HOT DG CMBO
HAM/CHEESE
qty
--2
3
2
amount
-----5.58
5.97
4.58
---------16.13
16.13
0.04
Sub Total
Sub Total FS
Tax
TOTAL
FOOD STAMP
CASH
Tax Credit FS
Change
16.17
$
$
$
10.00
7.00
0.70
-0.83
Non-taxable FS item
Taxable FS item
Taxable FS item
7% tax on $0.55
Total due
FS tendered
Cash tendered
7% tax on $10.00
June 5, 2013
6-11
1. Press [TOTAL].
2. Key the dollar amount and do one of the following:
Press [LOTTO] MOP key.
Press the [OTHER MOP] key, key the number, and press [ENTER].
3. If the lotto payment is the same as the total sale, the sale is complete. If the lotto
payment is less than the amount of the total sale, continue with the next MOP.
June 5, 2013
Payment
Lotto
6-12
Credit and Debit MOPs

6
Manual Credit and Debit

Manual credit and debit sales do not go through the Ruby terminal to connect to a credit
network. Card swipes can be performed on a separate unit or you may be required to fill
out credit and debit slips. Follow the sites procedures.
Note:
When completing a manual credit transaction and full-serve attendant

tracking is enabled, choose 0 for OTHER instead of the number of an
attendant to complete the transaction. If you choose an attendants number
instead of 0, the transaction is lost.
Manual Credit
1. Press [TOTAL].
2. Press [MANUAL CREDIT].
3. Complete the credit slip according to the sites policies.
Manual Debit
1. Press [TOTAL].
2. Press [MANUAL DEBIT].
3. Complete the debit transaction according to the sites policies.
Manual Credit
1.
2.
3.
4.
5.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [MANUAL CREDIT].
Complete the credit refund slip according to your companys policies.
Standard Credit
1.
2.
3.
4.
5.
Enter the sale items.

Press [TOTAL].
Press [CREDIT].
Swipe the card through the card reader.
The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
June 5, 2013
6-13
1.
2.
3.
4.
5.
6.
7.
8.
9.
Payment
Standard Credit with Voice Authorization

Press [TOTAL].
Press [CREDIT].
The Ruby terminal calls the network for authorization.
Voice authorization is requested.
Call the voice authorization number.
Key the voice authorization number.
Press [ENTER] or proceed as verbally directed.
Standard Credit: Manual Card Entry

1.
2.
3.
4.
5.
6.
7.

Press [TOTAL].
Press [CREDIT].
Key the account number and press [ENTER].
Key the month and year (as four digits) of the card expiration date.
Press [ENTER].
Standard Credit with Voice Authorization: Manual Card Entry

1. Enter the sale items.
2. Press [TOTAL].
3. Press [CREDIT].
4. Key the account number and press [ENTER].
5. Key the month and year (as four digits) of the card expiration date
6. Press [ENTER].
7. The Ruby terminal calls the network for authorization.
8. Voice authorization is requested.
9. Call the voice authorization number.
10. Key the voice authorization number
11. Press [ENTER] or proceed as verbally directed.
June 5, 2013
6-14
Debit with Purchase
1.
2.
3.
4.

Press [TOTAL].
Press [DEBIT].
Press [ENTER] after customer enters cash back amount on the PINpad.
Press [ENTER] if the customer does not want cash back.
5. Swipe the card through the card reader.
Note:
NOT ENOUGH CASH IN THE DRAWER displays if the cash back

amount exceeds the available cash in the drawer. At the CONTINUE
WITH CASH BACK? [Y/N] prompt, select N to stop the transaction.
6. Ask the customer to enter a PIN number on the PINpad.
Debit without Purchase

1. Press [DEBIT].
2. Press [ENTER] after the customer enters the cash back amount on the PINpad.
3. Swipe the card through the card reader.
Note:
NOT ENOUGH CASH IN THE DRAWER displays if the cash back

amount exceeds the available cash in the drawer. At the CONTINUE
WITH CASH BACK? [Y/N] prompt, select N to stop the transaction.
4. Ask the customer to enter a PIN number on the PINpad.
June 5, 2013
6-15
Receipt Printing
The Ruby terminal handles receipts two different ways:
Two-ply Receipt Paper: The bottom ply is the customer copy. The customers
signature appears on both copies. The following statement appears on the line
following the cardmember agreement:
TOP COPY - MERCHANT 2ND COPY - CUSTOMER

Single-ply Receipt Paper: The customer signs the first copy. A second receipt
may need to be printed for the customer. This can be done in one of two ways.
Use the [TICKET PRINT] function to print a duplicate for the customer. The
word < DUPLICATE RECEIPT > prints near the top of the receipt.
If the Print Customer Copy parameter in Network Manager is set to Y, a
second credit receipt copy automatically prints for every credit transaction.
The receipt has <CUSTOMER COPY> just above the items.
Cardmember Agreement
The following cardmember agreement may print at the bottom of the receipt. The text of
the agreement is based on the requirements of the state your site is in.
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
Credit
A credit network authorizes credit card purchases. The customer simply signs the receipt.
Note:
June 5, 2013
If the "Small Credit Amount" parameter in Network Manager >

Configuration > Credit Card Configuration is configured, a customer
signature is not required on the receipt if the ticket is less than or equal to the
configured amount.
Payment
Credit and Debit Receipts
6-16
Descr.
------DELI
qty
--1
amount
-----5.00
---------5.00
0.00
Sub Total
Tax
TOTAL
Sample Standard Credit Receipt
5.00
CREDIT
5.00
CARD TYPE: VISA
CARD NAME: LORI VALENTINE
ACCT NUMBER: ************0104
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# 123
REFERENCE# 9730001001 0
Reference #
X______________________________________
****************************************
Descr.
------DELI
qty
--1
Sub Total
Tax
amount
-----5.00
---------5.00
0.00
Sample Manual Card Entry Credit

Receipt
TOTAL
5.00
CREDIT $
5.00
*** MANUAL ***
CARD TYPE: VISA
ACCT NUMBER: ************0104
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# 123
REFERENCE# 9730001001 0
Reference #
X______________________________________
****************************************
Debit
Debit cards draw funds directly from the customers financial account. The Ruby terminal
checks on the funds availability by calling the network.
Debit transactions require the customer to enter a PIN on the PINpad attached to
the Ruby terminal.
If the customer enters the wrong PIN one time, the Operator Display shows
INVALID PIN - PLEASE RETRY, DO NOT ACCEPT. The customer can
re-enter the PIN.
If the customer enters the wrong PIN a second time, the Operator Display
shows INVALID DATA - DO NOT ACCEPT. The customer must pay for the
transaction with a different method of payment.
If the customer wants cash back with a purchase, key the amount at the ENTER
CASH BACK AMOUNT prompt. The amount prints on the receipt as change
due.
June 5, 2013
6-17
If there is a fee set up for cash back, that amount is added to the total and appears
on the receipt.
Descr.
------DELI
qty
--1
Sub Total
Tax
amount
-----5.00
---------5.00
0.00
TOTAL
Cash Back
Cash Back Fee
DEBIT
Change
Sample Debit Receipt with Cash

Back
5.00
$
$
$
$
15.00
0.50
20.50
-15.00
CARD TYPE: DEBIT

ACCT NUMBER:
7808
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# WENDYA REFERENCE# 9000001007 5
DEBIT AUTH:MPACT
DDA 011491
NO SIGNATURE NEEDED
****************************************
Refunds: Manual Credit and Debit

Return refunds in the same method of payment in which the original sale was received.
Network Approval
Refunds are approved locally, and do not call the network for approval. They are stored in
the Ruby terminal and included in later calls to the host.
Standard Credit: Manual Card Entry
1.
2.
3.
4.
5.
6.
June 5, 2013
Press [REFUND].
Press [TOTAL].
Press [CREDIT].
Key the month and year (as four digits) of the card expiration date and press
[ENTER].
Payment
6-18
Credit and debit receipts look the same as the initial purchase receipt except that they
include the word REFUND.
Descr.
-------
qty
---
amount
------
R E F U N D
R DELI
1
Sub Total
Tax
-5.00
----------5.00
0.00
TOTAL
-5.00
CREDIT $
-5.00
*** MANUAL ***
CARD TYPE: VISA
ACCT NUMBER: 4012860000000104
EXP. DATE: 12/02
TRANS TYPE: REFUND
AUTH# 123
REFERENCE# 9730001001 0
X______________________________________
****************************************
Standard Credit: Swipe Card

1.
2.
3.
4.
5.
Press [REFUND].
Press [TOTAL].
Press [CREDIT].
Swipe the card.
Debit
1.
2.
3.
4.
5.
6.
Press [REFUND].
Press [TOTAL].
Press [DEBIT].
Swipe the card.
Ask the customer to key the PIN on the PINpad.
June 5, 2013
6-19
Some special credit cards have product restrictions. For example, a card may be restricted
to fuel purchases only or only one type of fuel, such as diesel. If a customer attempts to
purchase a restricted product with the card, the sale is denied. If a customer inserts a card
at a pump that does not dispense the allowed fuel or tries to purchase a car wash, the sale
is also denied.
Fleet Credit
Note:
If a PINpad is not available, enter the information on the Ruby terminal.
Fleet cards work the same as standard credit cards with a few exceptions:
Fleet card may require additional information, which depends on the card:
Customer ID
Odometer reading (seven-digit maximum)
Fleet cards may have purchase limits:
No limits
Fuel plus items in certain product codes
Fuel only
Fleet receipts may have additional customer information.

Descr.
------DELI
qty
--1
Sub Total
Tax
TOTAL
amount
-----5.00
---------5.00
0.00
5.00
CREDIT $
5.00
CARD TYPE: WRIGHT EXPRESS
ACCT NUMBER: 6900460420001234566
EXP. DATE: 12/08
TRANS TYPE: SALE
VEHICLE#: 01951
ODOMETER: 7002000
AUTH#12 APPV#123456
REF#97300010010
X______________________________________
****************************************
1.
2.
3.
4.
June 5, 2013

Press [TOTAL].
Press [CREDIT].
Payment
Special Credit MOPs
6-20
5. Ask the customer to complete the requested information on the PINpad.
6. The Ruby terminal calls the network for authorization. The receipt prints when
Fleet Credit: Manual Card Entry
1.
2.
3.
4.
5.
6.
7.
8.
9.

Press [TOTAL].
Press [CREDIT].
Key the month and year (XXXX) of the card expiration date and press [ENTER].
Key the vehicle ID number and press [ENTER].
If the card says FUEL ONLY, press [Yes], otherwise press [No].
Refunds: Fleet Cards

1.
2.
3.
4.
5.
6.
7.
8.
9.
Press [REFUND].
Press [TOTAL].
Press [CREDIT].
If the refund includes fuel, do the following:
a. Press an arrow key until the fuel type on the receipt appears and press
[ENTER].
b. Key the pump number on the receipt and press [ENTER].
Swipe the card.
Do one of the following depending on the terminals request:
Key the time (HHMMSS) from the original receipt and press [ENTER].
Key the reference number from the original receipt and press [ENTER].
Key the sale date (mmddyy) from the original receipt and press [ENTER].
Manual Fleet Card Refund

1.
2.
3.
4.
Press [REFUND].
Press [TOTAL].
Press [CREDIT].
June 5, 2013
6-21
CITGO Fleet card refunds may be immediately approved by the network. All other cards
are stored by the Ruby terminal for forwarding later. The network supplies an approval
number.
If the network is not communicating with the Ruby terminal, a voice authorization
telephone number displays. This requires the cashier to place a call and get an
authorization number from the operator. The operator may require information specific to
the card, such as the vehicle number. These refunds are stored in the Ruby terminal and
included in later calls to the host.
Credit receipts look the same as the original purchase receipt except that they include the
word REFUND.
Descr.
-------
qty
---
amount
------
R E F U N D
R DELI
1
Sub Total
Tax
-5.00
----------5.00
0.00
TOTAL
-5.00
CREDIT $
-5.00
*** MANUAL ***
In-House Accounts
In-House accounts are non-network, local store accounts that are set up with credit granted
at the discretion of the site manager. In-House accounts may have their own MOP number
that may be accessed through the [OTHER MOP] key or another site-assigned key.
Charge limits are set locally. Since the Ruby terminal does not record In-House accounts,
they must be maintained locally.
June 5, 2013
Payment
5. If the refund includes fuel, answer the following:

a. Press an arrow key until the fuel type on the receipt appears. Press [ENTER].
b. Key the pump number on the receipt and press [ENTER].
7. Key the expiration date (MMYY) and press [ENTER].
8. Key the vehicle ID number and press [ENTER].
9. If the card says FUEL ONLY, press [Yes], otherwise press [No].
11. Do one of the following depending on the terminals request:
Key the time (HHMMSS) from the original receipt and press [ENTER].
Key the reference number from the original receipt and press [ENTER].
12. Key the sale date (mmddyy) from the original receipt and press [ENTER].
6-22
In-House account transactions require an account number, which may be up to 10
alphanumeric characters and prints on the receipt. The Ruby terminal keeps and reports
the totals for In-House accounts but does not keep records of individual transactions or
balances.
1. Press [TOTAL].
2. Press the [IN-HOUSE] key if one is set up or press the [OTHER MOP] key until
In-House appears and press [ENTER].
Note:
The Ruby terminal does not maintain In-House account balances. Follow
store policy to manually record transactions.
The In-House account receipt prints the account number and a customer signature line.
TOTAL
IN HOUSE
Change
14.81
$
$
14.81
0.00
HOUSE ACCT
ACCOUNT 123456
I AGREE TO PAY ABOVE TOTAL AMOUNT
X -------------------------------------BUYERS SIGNATURE ID
Refunds: In-House Accounts

1.
2.
3.
4.
Press [REFUND].
Press [TOTAL].
Press the [IN-HOUSE] key if one is set up or press the [OTHER MOP] key until
the In-House MOP shows and press [ENTER].
6. An In-House account refund receipt prints the amount and account number.
June 5, 2013
6-23
qty
---
amount
------
In-House Account
Refund Receipt Sample
R E F U N D
R EGGS
R BREAD
R MILK
1
1
1
-0.89
-1,29
-2;79
---------Sub Total
-4.97
Tax
0.00
TOTAL
-4.97
IN HOUSE $
Change $
-4.97
0.00
HOUSE ACCT
Account Number
ACCOUNT 1234
I AGREE TO PAY ABOVE TOTAL AMOUNT
X-------------------------------------BUYERS SIGNATURE ID
Signature Line
In-House Account Deposit

Press [PAY IN].
Press [OTHER FUNC] then press an arrow key until Pay In appears and
press [ENTER].
2. Press Y if there is an In-House account.
4. Press [ENTER].
5. Key the account number.
6. Press [ENTER]. A receipt prints.
You may use either [Pay In] key or the Pay In function under [OTHER FUNC] to
make a payment to an In-House account.
In-House account deposits log on the receipt printer and journal printer.
Descr.
-------
qty
---
amount
------
In-House Account Deposit

Receipt Sample
Pay In House Acct

AMOUNT $
Note:
June 5, 2013
10.00, ACCOUNT 123456789
Enter the In-House account refund manually according to store policy.
Payment
Descr.
-------
6-24
Proprietary Credit
Note:
Proprietary credit is an optional feature that may require a Ruby Card.
Note:
If a PINpad is not available, enter the information on the Ruby terminal.
Proprietary credit cards are specific to the site. A separate network is used to process
proprietary cards.
The cards are authorized on a VeriFone Tranz 380 that collects the proprietary card
transactions each day. Each night the network connects to the Tranz 380 and uploads the
transactions.
2. Press [TOTAL].
3. Press [CREDIT].
4. Swipe the card.
6. The receipt prints when authorization is received.
Proprietary Credit: Manual Card Entry
1.
2.
3.
4.
5.

Press [TOTAL].
Press [CREDIT].
Key the month and year (as four digits) of the card expiration date and press
[ENTER].
7. The receipt prints when authorization is received.
Proprietary receipts may have additional customer information than standard receipts.
Descr.
------DELI
qty
--1
Sub Total
Tax
TOTAL
amount
-----5.00
---------5.00
0.00
5.00
CREDIT $
5.00
CARD TYPE: MANNATEC
CARD DATA: 10001 00001 00001
TRANS TYPE: SALE
USER DATA: 1111
ODOMETER:
72000
REFERENCE# 10010010014
X______________________________________
****************************************
June 5, 2013
6-25
1.
2.
3.
4.
5.
6.
7.
Press [REFUND].
Press [TOTAL].
Press [CREDIT].
Swipe the card.
The receipt prints when authorization is received.
Refund: Manual Proprietary Card Entry

1.
2.
3.
4.
5.
6.
7.
8.
Press [REFUND].
Press [TOTAL].
Press [CREDIT].
Key expiration date in four digits (MMYY) and press [ENTER].
The receipt prints when authorization is received.
Prepaid Cards
Prepaid cards (Stored Value Systems, or SVS) are activated at the time of purchase. The
same procedure is used to add value to the prepaid card later.
Prepaid Card: Sale and Activation of Card
1.
2.
3.
4.
5.
Enter the price of the prepaid card.

Press [OTHER DEPT] and enter the prepaid card activation department number.
Key the dollar amount tendered.
Press a specific MOP key or the [OTHER MOP] key. TO ACTIVATE PREPAID
CARD, PRESS ENTER appears.
6. Press [ENTER]. SLIDE CARD appears.
7. Slide the card. The Ruby terminal calls the host for authorization.
8. CARD ACTIVATED, BALANCE $XXX.XX appears. Two receipts print (one is
the Customer Copy) showing the prepaid card balance.
June 5, 2013
Payment
Refunds: Proprietary Cards
6-26
Prepaid Card: Sale of Merchandise
Note: Prepaid card account numbers are not accepted if they are manually keyed.
2. Press [TOTAL].
3. Press the [CREDIT] MOP key.
4. Other options: Press the [SVS CARD] MOP key (if one is set up) or press the
[OTHER MOP] key until the Stored Value Card MOP displays. Press [ENTER].
5. Swipe the prepaid card. The Ruby terminal calls the host for authorization. Two
receipts print (one is the Customer Copy) showing the prepaid card balance.
June 5, 2013
6-27
CITGO Cash Cards can also be referred to as prepaid cards, SVS, or Stored Value
Systems. CITGO Cash Cards are activated at the time of purchase.
Note:
The termination of a prepaid card sale is allowed before activation, but the
error message PREPAID CARD NOT ACTIVATED - REFUND DUE TO
CARD appears.
Note:
After the card is activated, the sale cannot be canceled.
Customers can tender cash, checks, credit cards, debit cards, lottery tickets, and coupons
to purchase CITGO Cash Cards. However, a CITGO Cash Card cannot be used to
purchase another CITGO Cash Card.
Note:
Prepaid card numbers are not accepted if they are manually keyed.
Sale and Activation

1.
2.
3.
4.
5.
Enter the price of the CITGO Cash Card.

Press [OTHER DEPT] and enter the prepaid card activation department number.
Key the dollar amount tendered.
Press a specific MOP key or the [OTHER MOP] key. TO ACTIVATE PREPAID
CARD, PRESS ENTER appears.
6. Press [ENTER]. SLIDE CARD appears.
7. Slide the card. The Ruby terminal calls the host for authorization.
8. CARD ACTIVATED, BALANCE $XXX.XX appears. Two receipts print (one is
the Customer Copy) showing the prepaid card balance.
Note:
This procedure is also used to add value to the CITGO Cash Card later.
Pre-authorization
1. Press the [NETWORK FUNC] key.
2. Press an arrow key until PRE-AUTHORIZATION appears.
3. Swipe the card. The card balance displays and a Prepaid Balance Inquiry Receipt
prints showing the available balance.
June 5, 2013
Payment
CITGO Cash Card
6-28
One of the following messages can appear on the Operator Display when a prepaid card is
rejected:
DO NOT ACCEPT/BALANCE $ddd.cc

This means the balance is frozen.
INVALID CARD
INACTIVE CARD
HOST UNAVAILABLE/CANNOT PROCESS
This means the network cannot be accessed.
Activation Limit
66
If the Activation Alarm Enabled [Y/N] parameter in Network Manager >

Configuration > Activation Configuration is enabled, the following error messages can
apply when the limit is near or at 150 activations:
This occurs when the limit has not reached 150, but the activation sale puts the
total activations over the limit.
STOP - THE # OF ACTIVATIONS EXCEED AVAIL
SPACE. PRINT ACTIVATION REPORT NOW.
PRESS ENTER TO CONTINUE.
This occurs after the 150th activation is completed.
THE PREPAID ACTIVATION REPORT MUST BE
PRINTED BEFORE ANYMORE ACTIVATIONS.
PRESS ENTER TO CONTINUE.
This occurs when the 151st prepaid card is attempted and the Prepaid Activation
Report has not been printed.
STOP - MUST PRINT ACTIVATION REPORT.
PREPAID CARD NOT ACTIVATED. REFUND
DUE TO CARD. PRESS ENTER TO CONTINUE.
June 5, 2013
Loyalty Sales
This chapter provides steps for performing third-party loyalty sales, which include the
following:
June 5, 2013
Inside Loyalty Sales

Outside Loyalty Sales
Prepay Loyalty and Fast Credit
Loyalty Refund
7-2
Third-Party Loyalty
Third-party loyalty sales allow the processing and redemption of loyalty transactions both
inside at the Ruby terminal and outside at the dispenser card readers (DCR).
Sites can enable both POP Discounts and loyalty, but a customer can receive only
one of these discounts per transaction.
After the loyalty card has been swiped, [VOID LINE] or [ERROR CORR]
cannot be used. [VOID TICKET] must be used instead.
If the loyalty network denies the request, a message displays stating that the
request was denied. The transaction continues as usual.
Line item discounts apply only to non-fuel sales.
The Ruby terminal updates the Loyalty Report totals after each transaction.
June 5, 2013
7-3
Note:
The customer may authorize a loyalty points discount during an inside

loyalty sales transaction. The prompt from the loyalty network asking if the
customer wants the points discount appears after the loyalty card account
number is entered.
Inside Price Per Gallon Loyalty Sale (Prepay)

1.
2.
3.
4.
Enter the fuel purchase and select the method of payment (MOP).
When <Loyalty Name> Loyalty Member [Y/N]? appears, key Y.
Slide or scan the loyalty card or manually enter the card account number.
Select the fuel product.
5. Enter the first MOP again and complete the sale. The receipt prints displaying the
loyalty price per gallon (PPG) fuel amount.
Inside Ticket-Level Loyalty Sale
1.
2.
3.
4.
Enter sale items and press [TOTAL].

Slide or scan the loyalty card or manually enter the card number.
If Auth on Total Key is enabled, the information is sent to the loyalty network
and the discount is applied to adjust the ticket balance.
Note:
If Auth on Total Key is not enabled, the discount is not applied until after
the MOP is selected.
5. Enter the first MOP and complete the sale. The receipt prints displaying the loyalty
discount amount applied to the ticket.
June 5, 2013
Loyalty Sales
Inside Loyalty Sales
7-4
Sample Loyalty Inside

Ticket-level Receipt
WELCOME TO
OUR STORE
00000000000-000
Descr.
------MAPS
qty
--1
amount
-----9.99
---------Sub Total
9.99
Tax
2.50
Additional Loyalty Disc

Redeemed Loyalty Disc
-1.45
-0.50
TOTAL
10.54
CASH $
Change $
Automatic Loyalty Discount

Customer-authorized Loyalty
Discount
11.00
-0.46
THANKS,COME AGAIN
LOYALTY ID# ***************5555
LOYALTY PROGRAM NAME
REG# 0001 CSH# 001 DR# 01
05/24/07
15:32:42
TRAN# 10008
ST# AB123
Your New Balance = 22229.19
Loyalty Points Balance
STORE NAME
Customer Name
FREE MILK
at Store Name
Offer valid from June 1, 2007
to Jul 3rd, 2007. Please present
this certificate to cashier
for a FREE One Gallon of Milk
June 5, 2013
7-5
1.
2.
3.
4.
5.
Enter fuel purchase and sale items. Select the MOP.

Slide or scan the loyalty card or manually enter the card number.
Select the fuel product.
If Auth on Total Key is enabled, the information is sent to the loyalty network
Note:
6. Enter the first MOP and complete the sale. The receipt prints with a message from
the loyalty network and the loyalty ticket-level discount applied to the ticket.
Inside Line Item Loyalty Sale
Only non-fuel sale items qualify for line item discounts.
1. Enter sale items. Press [TOTAL].
2. When <Loyalty Name> Loyalty Member [Y/N]? appears, key Y.
3. Slide or scan the loyalty card or manually enter the card number.
4. If Auth on Total Key is enabled, the information is sent to the loyalty network
Note:
5. Enter the first MOP and complete the sale. The receipt prints displaying the loyalty
discount applied to each item that qualifies for the discount.
June 5, 2013
Loyalty Sales
Inside Price Per Gallon and Ticket-Level Loyalty Sale
7-6
Sample Loyalty Line Item Discount

Receipt (Inside Only)
WELCOME TO
OUR STORE
00000000000-000
Descr.
------MAPS
qty
--1
amount
-----9.99
---------Sub Total
9.99
Tax
.82
MAPS
1
Additional Loyalty Disc
Tax Adjustment
-0.50
-0.50
-0.04
TOTAL
Line Item Loyalty Discount

Loyalty Ticket Discount
9.77
CASH $
Change $
12.00
-2.23
THANKS,COME AGAIN
LOYALTY ID# ***************5555
REG# 0001 CSH# 001 DR# 01
05/25/07
09:08:54
Your New Balance = 345
TRAN# 10008
ST# AB123
Loyalty Points Balance
STORE NAME
Customer Name
June 5, 2013
7-7
Note:
Loyalty card account numbers cannot be entered manually at the DCR.
Outside Price Per Gallon Loyalty Sale

1. Customer presses [Pay Outside]. With DCR Prompt Loyalty First set to
Yes, the DCR displays <Loyalty Name> Card? Yes or No?
2. Customer presses Yes and inserts Loyalty card when requested.
3. The loyalty network approves the card and the customer begins fueling after pump
is approved.
4. The loyalty transaction is sent to the loyalty network. The loyalty network replies
with a text message from the host and a price per gallon discount off the purchase.
5. The receipt prints displaying the discounted price per gallon (PPG) amount sent by
the network.
WELCOME
Sample Outside Loyalty PPG

Receipt
00000000000-000
MASTERCARD
REF # xxxxxxxxxx x
DATE 06/05/07 12:28
PUMP # 01
PRODUCT MID1
APPROVAL # 111111
GALLONS:
4.395
PRICE/G:
$ 1.561
FUEL SALE
$ 6.86
LOYALTY ID#
***************5555
^YOU SAVED $2.46 ON
THIS FUEL PURCHASE!
Discount Savings
THANK YOU
HAVE A NICE DAY
Outside Ticket-Level Loyalty Sale

The procedure is the same as Outside Price Per Gallon Loyalty Sale, except the receipt
prints displaying the ticket-level discount.
June 5, 2013
Loyalty Sales
Outside Loyalty Sales
7-8
Outside Price Per Gallon and Ticket-Level Loyalty Sale
The procedure is the same as Outside Price Per Gallon Loyalty Sale, except the receipt
prints displaying both the PPG discount savings and the ticket-level discount.
WELCOME
Sample Outside Loyalty PPG

and Ticket-level Receipt
00000000000-000
MASTERCARD
REF # xxxxxxxxxx x
DATE 06/05/07 12:28
PUMP # 01
PRODUCT MID1
APPROVAL # 111111
GALLONS:
4.395
PRICE/G:
$ 1.561
FUEL SALE
$ 6.86
LOYALTY DISC $ 0.87
TOTAL SALE
$ 5.99
Ticket-level Discount

LOYALTY ID#
***************5555
^YOU SAVED $3.33 ON
THIS FUEL PURCHASE!
Discount Savings
THANK YOU
HAVE A NICE DAY
June 5, 2013
7-9
Note: This transaction begins inside and completes outside at the DCR.
1. Key the pump number. When <Loyalty Name> Loyalty Member [Y/N]?
appears, do one of the following:
Enter Y if the customer is a loyalty program member and go to step 3.
Enter N if the customer is not a member or if the loyalty network option is
disabled. Continue as a normal sale.
2. Slide or scan the loyalty card or manually enter the card number. The information
is sent to the loyalty network. After the third attempt, the system stops prompting
for loyalty membership.
If the loyalty network approves the discount, it replys with a text message from
the host and a price per gallon discount off the purchase.
If the loyalty card cannot be read, Enter Account Number and Press Enter
displays.
If the loyalty network denies the request, a message displays and the sale
completes.
3. Enter account number if necessary.
4. Select the fuel product and press [ENTER].
5. Slide a credit, debit, or prepaid card.
6. After the transaction pre-authorizes the fuel sale with the primary network, the
customer begins fueling.
7. After fueling, the loyalty transaction is sent to the loyalty network. The loyalty
network either replies with a text message from the host, and/or a discount dollar
amount off the purchase.
8. The receipt prints at the DCR displaying the dollar discount and/or the text sent by
the network.
The Ruby terminal then processes the completed fuel sale with the primary network.
June 5, 2013
Loyalty Sales
Prepay Loyalty and Fast Credit
7-10
Loyalty Refund
1. Enter the refund amount and press [TOTAL].
2. When <Loyalty Name> Loyalty Member [Y/N]? appears, key Y.
3. Slide or scan the loyalty card or manually enter the card number. The information
is sent to the loyalty network.
4. If Loyalty Refund Prompt is set to Yes, the display prompts for manual entry
of:
The date of the transaction on the receipt
The transaction number on the receipt
5. The Ruby terminal sends the loyalty transaction to the loyalty network. The loyalty
network returns a response from the host. The MOP is refunded and the receipt
prints.
June 5, 2013
iOrder Kiosk Sales
The iOrder kiosk connected to a Ruby/Sapphire Site Controller system allows a customer
to order fast food by touching screens to make selections in the configured order. The
order can be customized. For example, a turkey sandwich can be ordered on one of several
breads, either toasted or plain, and with or without such items as mayonnaise, lettuce, or
mustard, or cost-added items such as cheese. A bar-coded customer pickup receipt prints
at the iOrder kiosk station and another receipt prints in the kitchen, listing each item
necessary for preparation.
All iOrder kiosk transactions can be called into the Ruby or Topaz workstation to
complete payment. The transactions can be either keyed in manually or the barcode on the
receipt can be scanned. While waiting for the order number to be called, the customer can
continue to shop for other merchandise or fuel. When the order number is called, the food
order can be combined with the fuel and merchandise purchases into one transaction.
Scanning the barcode on the iOrder kiosk receipt automatically recalls the order and the
transaction can be completed as usual with any acceptable MOP.
iOrder/Merchandise Sale
Note:
The iOrder kiosk entry must be entered first in the transaction, and only
one kiosk entry per ticket is allowed.
1. Scan the barcode on the iOrder kiosk customer receipt or re-key the transaction
items.
2. Enter the fuel and/or merchandise purchases.
3. Select the MOP and complete the sale.
Correcting iOrder Entries
Note:
1.
2.
3.
4.
June 5, 2013
Items brought into a transaction from an iOrder kiosk entry cannot be

corrected using the [ERROR CORR] key. The entire transaction must be
voided and re-entered.
Re-enter the iOrder kiosk items.
Enter the fuel and/or merchandise purchases.
Select the MOP and complete the sale.
8-2
Purging/Cancelling iOrder Transactions
A transaction can be cancelled by the customer on the iOrder kiosk before it is

placed.
If the kiosk order has already been placed, it can be cancelled with a soft key that
purges the transaction from the Ruby/Topaz systems.
Note:
When an iOrder kiosk transaction is purged, the purge time prints on the
receipt.
June 5, 2013
Sales Management
This chapter provides steps for performing employee time clock and sales management
functions.
June 5, 2013
Clock In/Out
Pay In / Pay Out
Safe Drop /Safe Loan
Transactions
9-2
Clock In / Out
The Clock In / Out function clocks an employee in and out. This information is used to
calculate the payroll.
Use the Clock In / Out function in any of the following ways:
A specific soft key: [CLOCK IN/OUT].
A function under the [OTHER FUNC] key.
A main function (mode) at the switcher.

Descr.
-------
CLOCK
qty
---
amount
------
Clock In displays just the time

you clocked in.
qty
---
amount
------
Clock Out displays each set of

clock in/outs since the last
Payroll Report was run.
IN
EMPLOYEE# 001 at 08:01
Descr.
-------
CLOCK
OUT
EMPLOYEE# 001 at 08:01

001 JO MARCH
1
TOTAL
TIME IN
TIME OUT
HOURS
---------------------------------------9-11-01 08:01
9-11-01 16:10
8:09
9-12-01 07:59
9-12-01 16:07
8:08
WEEK ENDING
9-12-01
The week ending date is the

current date. This is followed by
the total hours since the last
Payroll Report was run.
16:17
From Sales Mode

1. In Sales mode, do one of the following:
Press [CLOCK IN/OUT].
Press [OTHER FUNC] then press an arrow key until the Clock In/Out
function appears.
Clock in: Press [1] [ENTER].
Clock out: Press [2] [ENTER].
3. Key an employee number and press [ENTER].
4. Key a password and press [ENTER].
5. Press [EXIT] if the [OTHER FUNC] key was used in step 1.
June 5, 2013
9-3
1. From the switcher ([ SALES ] is on the display), press an arrow key until
[ CLOCK IN/OUT ] appears.
2. Press [ENTER].
Clock in: Press [1] [ENTER].
Clock out: Press [2] [ENTER].
4. Key an employee number and press [ENTER].
5. Key a password and press [ENTER].
From [OTHER FUNC] Key

1.
2.
3.
4.
Press [OTHER FUNC].

Press an arrow key until the Clock In/Out function appears.
Press [ENTER].
Clock in or out:
If you are clocking in, press [1] [ENTER].
Key an employee number and press [ENTER].
Key a password and press [ENTER].
If you are clocking out, press [2] [ENTER].
Key an employee number and press [ENTER].
Key a password and press [ENTER].
5. Press [EXIT].
June 5, 2013
Sales Management
From Clock In/Out Mode
9-4
Pay In / Pay Out

Pay In
Press [EXIT] if the [OTHER FUNC] key was used. The Pay In function logs cash added
to your drawer. Pay in money does not come from the safe (safe loan) or a sales
transaction, but must be entered to make sure your drawer balances.
The Pay In function can be used in any of the following ways:
A specific soft key: [PAY IN].

You can also enter a one- to six-character (alphanumeric) reference number for each pay
in. This is optional.
Pay Ins log on the receipt printer, journal printer, and Summary Report.
Descr.
-------
Pay
qty
---
In
amount
------
25.00 #123456
Up to 25 Pay Ins can be listed on reports. Pay Ins in excess of 25 are calculated on reports,
but only the first 25 print. All Pay Ins log to the journal printer.
Press [PAY IN].
Press [OTHER FUNC]. Press an arrow key until the Pay In function appears.
2. Press [NO] to In-House Account? [Y/N].
3. Key the dollar amount you are adding to the drawer and press [ENTER].
4. Key a one- to six-character reference number as defined by your store procedures.
5. Press [ENTER].
6. Press [EXIT] if the [OTHER FUNC] key was used in step 1.
June 5, 2013
9-5
General Pay Out Information

The Pay Out function logs cash removed from your drawer. Pay out money is not a safe
drop or change from a sale, but must be entered to make sure your drawer balances. You
can also use the Pay Out function to pay a vendor using a money order.
The Pay Out function can be reached by using one of two keys:
A specific soft key: [PAY OUT].

You can also enter a one- to six-character (alphanumeric) reference number for each pay
out. This is optional.
Pay Outs log on the receipt printer, journal printer, and Summary Report.
Descr.
-------
Pay Out
qty
---
amount
------
15.50 #245681
Up to 25 Pay Outs can be listed on reports. Pay Outs in excess of 25 are calculated on
reports, but only the first 25 print. All Pay Outs log to the journal printer.
Press [PAY OUT].
Press [OTHER FUNC]. Press an arrow key until the Pay Out function appears.
2. Key the dollar amount you are removing from the drawer and press [ENTER].
3. If asked, key a one- to six-character reference number as defined by your store
procedures.
4. Press [ENTER].
5. Press [EXIT] if you used the [OTHER FUNC] key in step 1.
Pay Outs to Vendors by Money Order
Note:
June 5, 2013
Using the Ruby terminal to sell and print money orders with third-party
equipment is an optional feature that requires Ruby Card Bravo. If you do
not have the Ruby Card Bravo, then references to money order equipment do
not apply to your system.
Sales Management
Pay Out
9-6
Print Money Orders for Vendor Payments
Making vendor payments by money order is an option that uses the Ruby Bravo Card.
Whether or not the option is active depends on the money order equipment you are using.
Press [PAY OUT].
Press [OTHER FUNC] then press an arrow key until the Pay Out function
appears.
2. Key the amount to be paid and press [ENTER].
3. If asked, key a one- to six-character reference number and press [ENTER].
4. Press [Yes] for the prompt, Is a money order payment Y/N?
5. Key your cashier number and press [ENTER].
6. Key your password and press [ENTER].
7. Do one of the following at the Enter Payee Name or Number:
If the money order device supports programming vendor names, key a vendor
number between 1 and 25. The corresponding vendor name prints on the
money order.
If the money order device does not store vendors by number, key the vendor
name.
8. Press [ENTER].
June 5, 2013
9-7
Safe Drop
Press [SAFE DROP].
Press [OTHER FUNC] then press an arrow key until the Safe Drop function
2. Key the amount dropped:
For checks, choose the check MOP. Enter the amount of each check separately.
For all other MOPs, key the dollar amount and MOP that is dropped.
3. Key a one- to six-character reference number as defined by the stores procedures.
4. Press [ENTER].
The Safe Drop function is designed to track the amount and method of payment (MOP)
that the cashier removes from the cash drawer and puts in the store safe. The journal
records the date, time, and cashier number when the cashier accesses the Safe Drop
function. The Safe Drop function can be reached in one of two ways:
A specific soft key: [SAFE DROP].

There are three possible safe drop conditions:
Safe Drop Not Required: Make a drop for an MOP at any time for any amount, as
defined by the stores procedures.
Safe Drop Recommended: Cash drawer has more than the maximum amount
allowed for a specific MOP. The message DROP (MOP) appears. Continue
entering sales, but drop the specified MOP at the first break in customers.
Safe Drop Required: Cash drawer has more than the maximum amount allowed
for a specific MOP. The message DROP (MOP) appears. Drop the specified
MOP before continuing to enter sales or the message E1135: DROP MONEY
FIRST displays briefly.
If the MOP has a maximum allowed in the drawer, drop enough of the specified MOP so
that the amount remaining in the drawer, if any, is below the maximum allowed. The
message continues to display if not enough is dropped.
If more than one method of payment needs to be dropped, the message for each takes turns
displaying. For checks, choose the check MOP, then enter the amount of each check
separately. Press [EXIT] when all checks have been entered. The Ruby terminal
calculates the total.
June 5, 2013
Sales Management
Safe Drop / Safe Loan
9-8
Or enter a one- to six-character (alphanumeric) reference number for each safe drop. This
is optional.
Safe drops log on the receipt printer, journal printer, and Summary Report. The journal
records the time, date, and cashier number each time the cashier enters the Safe Drop
function and the drawer opens. If the cashier does not key an amount and MOP, the journal
notes this.
Descr.
-------
qty
---
amount
------
Safe Drop
Ref#101
CASH
100.00
Safe Drop Correction

If the cashier enters an incorrect amount for the safe drop, the Safe Drop Report is
incorrect.
Note:
To correct the safe drop amount, you must have a security level equal to or
greater than that set in the Safedrop correction security level parameter in
Manager > Configuration > Sales Config.
To correct the safe drop amount, do the following:

1. Press [OTHER FUNC] then press an arrow key until the Safe Drop Correction
function appears. Press [ENTER].
2. Enter cashier number and password.
3. Enter the original ticket number. Press [ENTER].
4. Enter the correct safe drop amount. Press [ENTER].
5. Press [EXIT].
June 5, 2013
9-9
The Safe Loan function logs transfers of cash from the safe to your drawer.
The Safe Loan function can be used one of the following two ways:
A specific soft key: [SAFE LOAN].

Safe loans log on the receipt printer, journal printer, and Summary Report.
Descr.
-------
Safe Loan
qty
---
amount
-----40.00

Press [SAFE LOAN].
Press [OTHER FUNC] then press an arrow key until the Safe Loan function
2. Key the dollar amount you are adding to the drawer and press [ENTER].
June 5, 2013
Sales Management
Safe Loan
9-10
Transactions
View Pending Transactions
The View Pending Transactions function can be used one of the following two ways:
A specific soft key: [SUSP].

It displays a list of up to 50 currently suspended transactions, depending on how the Ruby
system is set up.
Press [SUSP].
Press [OTHER FUNC] then press an arrow key until the View Pending
Transactions function appears. Press [ENTER].
2. Press an arrow key to scroll down through the pending (suspended) transactions.
3. Press [EXIT] [EXIT].
Suspend/Recall Transaction
The Suspend Transaction function ([SUSP]) allows other transactions to be processed
until the suspended transaction can be completed. Pressing [SUSP] again recalls it.
This function is useful in cases where a customer begins a transaction, wants to find
another item or get money, and returns to complete the transaction.
Keep the following points in mind when suspending transactions:
Without a Ruby Bravo Card, only one transaction can be suspended on a terminal
at a time. With a Ruby Bravo Card, up to 50 transactions can be suspended.
Only one network transaction can be suspended on the system at a time.
A suspended transaction can be recalled between transactions only.
Suspended transactions are reported in several ways.

(#) RECEIPT(S) PENDING displays on the bottom of the Operator Display
for as long as a transaction is suspended. # is the number of receipts
(transactions) that are suspended.
The transaction number prints on the journal when it is suspended and again
when it is recalled.
The transaction number prints on the receipt when it is suspended.
TRANSACTION #nnnnn PENDING
Suspended transactions appear in the Summary Report.
June 5, 2013
9-11
Press [SUSP].
Recall Many Suspended
1. Press [SUSP].
2. Press an arrow key until the arrow on the display points at the transaction to recall.
3. Press [ENTER].
Recall from Another Terminal
1. Key the transaction number from the receipt.
2. Press [SUSP].
Suspend Transaction
Press [SUSP].
Sites with the Fast Food Option
Sites with the Fast Food option on their Ruby Card can suspend up to 50 non-network
transactions. The cashier can recall suspended transactions on any terminal.
How you recall the transaction depends on whether you are recalling it on the terminal on
which you rang it up:
On the same terminal: Press [SUSP] and then press an arrow key until you
reach the correct transaction.
On a different terminal: Key the transaction number and then press [SUSP].
Entering the transaction number is useful for sites that use one terminal to ring up a
sale and another terminal to receive payment.
Ticket Print
The Ticket Print function can be set up to print receipts in either of two ways:
To print every receipt. A duplicate receipt for any of up to the last 10 transactions
(50 with Ruby Bravo Card).
To print receipts on demand. Prints the original receipt for any of up to the last 10
transactions (50 with Ruby Bravo Card). If repeated, the receipt is a duplicate.
June 5, 2013
Sales Management
Recall One Suspended
9-12
The status/description of up to the last 50 transactions appears to the right of the receipt
number. The following status/descriptions are examples:
COMPLETED
NETWORK COMPLETED
PAY IN
PENDING
SAFE DROP
VOID TRAN
< DUPLICATE RECEIPT > prints at the beginning of a duplicate receipt.

Note:
If ticket print is performed while the cash drawer is open, the change for that
transaction continues to display.
Press the arrow key until the display arrow points to the receipt needed.
Key the number to the left of the receipt number.
3. Press [ENTER].
Print Previous Transaction

This function is under the [OTHER FUNC] key. It displays a list of up to the last 50
transactions and prints any selected transaction. The maximum number of saved
transactions is set in Manager mode.
This function can also be set up as a separate key called [TICKET PRINT].
Press [TICKET PRINT].
Press [OTHER FUNC] then press an arrow key until the Print Previous
Transaction function appears. Press [ENTER].
2. Press an arrow key to scroll down through the most recent transactions (up to 50).
3. Press [ENTER] to print the receipt to which the arrow is pointing.
4. Press [EXIT].
If the site supports money orders, vendor payments can be made using the Pay Out
function in the [OTHER FUNC] key. Paying vendors with money orders allows you to
track the amount paid and to whom it was paid using the Money Order Report. Money
orders processed using the Pay Out function print with a V next to the name or number
in the report. The Ruby terminal does not add a fee to the cost of these money orders.
June 5, 2013
9-13
June 5, 2013
The money order terminal stores vendors by name with a corresponding number
between 1 and 25. The cashier keys the number on the Ruby terminal in response
to Enter Payee Name or Number. The money order prints the payee name for the
vendor on the money order. For example, if the cashier presses [2], the device
prints the name of vendor #2 for the payee.
If the money order device does not store vendors by number or you want to key in
the name, then follow the same procedure as for all other money orders: key the
payees name. This name prints on the money order.
When a communication failure between the money order printer and the Ruby
terminal happens at any time during a sale, the totals are updated but none of the
pending money orders are sent to the printer. Instead xxxxxxxxxxxxxxxx prints
on the receipt, replacing the serial number, and either M.O. Printer Error,
ERROR#-1 or M.O. Printer Error, ERROR#-2 prints on the journal.
Error #-1 indicates that there is a communication failure
Error #-2 indicates that communications have timed-out
You have the option of either issuing a refund or entering the money order
manually on the money order printer.
Sales Management
Either or both of the following methods may be supported, depending on the equipment
used at your site:
9-14
June 5, 2013
10
Network Functions
This chapter provides steps for performing network management functions.
*Pre-authorization
Mail
Batch Details
June 5, 2013
*Loyalty Functions
*EBT Functions
BOL Functions
Note:
The asterisk determines which function can be accessed on the workstation.
Note:
Network Functions use the same level of security set in the Security Control
function for the Network Manager mode.
10-2
Pre-authorization
The Pre-authorization function does a credit check on a credit card (standard or Fleet) for
a specified amount of money before the actual sale is made. This is often used as a credit
check before major repair work is done for a customer.
Swipe Credit Card

1.
2.
3.
4.
5.
Press [NETWORK FUNC].

Arrow to the Pre-authorization function.
Press [ENTER].
Swipe the card.
Key the amount to authorize and press [ENTER]. The Ruby terminal calls the
network for approval.
6. The approval number appears. Press [ENTER].
Note:
These steps can also be used to check the balance on a prepaid or cash card.
Manual Credit Card Entry

1.
2.
3.
4.
5.
6.

Arrow to the Pre-authorization function.
Press [ENTER].
Key the expiration date (mm/yy) and press [ENTER].
Key the amount to authorize and press [ENTER]. The Ruby terminal calls the
network for approval.
7. The approval number appears. Press [ENTER].
June 5, 2013
10-3
The Mail function prints the current network messages. If there are no messages from the
host, NO MORE MAIL displays briefly.
1. Press [NETWORK FUNC].
2. Arrow to the Mail function.
3. Press [ENTER].
4. If there is any mail, it prints.
June 5, 2013
Network Functions
Mail
10-4
Batch Details
The following batches can be printed:
Current
Pending
Out of Balance
In Balance
To print, do the following:
2. Arrow to the Batch Details function.
3. Press [ENTER].
4. Arrow to the type of Batch Details report to print:
a. Current: The batch that is currently being accumulated
Press [ENTER].
b. Pending: Any of the last ten pending batches
Press [ENTER].
Press an arrow key until the pointer (>) points at the desired batch.
c. Out of Balance: Any of the last five out-of-balance batches
Press [ENTER].
d. In Balance: Any of the last five balanced batches
Press [ENTER].
5. Press [ENTER].
6. Press [EXIT].
June 5, 2013
10-5
To find the number of points on a loyalty program membership card, use the Loyalty
Balance Inquiry function. The loyalty provider network customizes balance receipts by
sending codes to the site. The codes control the size of the type and may insert an EAN 13
or UPCA bar code to be scanned when the customer presents the receipt to receive a
reward.
Balance Inquiry
2. Arrow to Loyalty Functions.
3. Press [Select].
1. LOYALTY BALANCE INQUIRY_
** Use Arrow Keys **
*LOYALTY FUNCTIONS MENU*
4. Press [ENTER].
SLIDE
Loyalty Discount CARD
OR ENTER ACCOUNT NUMBER
5. Slide the loyalty program card. The Ruby terminal calls the third-party loyalty
system and the receipt prints displaying the loyalty points on the card.
June 5, 2013
Network Functions
Loyalty Functions
10-6
EBT Functions
Usually, two types of EBT (Electronic Benefits Transfer) cards are issued:
Cash Benefit
Food Stamps
Combination EBT cards can be issued to cover both cash benefits and food stamps. With
combination cards, the cashier must determine which MOP, either Cash Benefit or Food
Stamps, the cardholder wants to use for the purchase.
EBT cards can be swiped or the account number can be entered manually at the Ruby
terminal. In either case, the cardholder enters a PIN (between 4 and 12 digits).
Note:
Some sites can find it possible to use EBT cards at the DCR as if they were
debit cards.
EBT transactions can include:
Balance inquiries (not in all states)
Purchase of food products with the Food Stamp EBT, with the same restrictions on
items that pertain to regular food stamps
Purchase of any merchandise with a Cash Benefit EBT

Voucher purchases and refunds when the EBT card cannot connect with the host
network (not in all states)
Normal reversals and returns
Cash back from a Cash Benefit EBT (but not from a Food Stamp EBT)
Cash withdrawals from a Cash Benefit EBT (but not from a Food Stamp EBT)
Fees for using a Cash Benefit EBT
Note:
Fees may not be charged for using a Food Stamp EBT
All EBT receipts include the balance remaining in the EBT account.
The Voucher Clear function in EBT Functions forwards a voice-authorized transaction
received when the EBT system was offline. The sale is run after the approval number has
been issued by the state EBT program. The EBT Voucher Clear function is performed
when the terminal goes back online.
Note:
Not all states support or require this function. In states where this
transaction is required, the merchant does not receive payment for the offline
authorization until the voucher clear is performed.
June 5, 2013
10-7
The Balance Inquiry function in EBT Functions allows the cashier to check the available
EBT balance prior to performing a sale.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Note: Balance Inquiry now supports Discover cards.

Arrow to EBT Functions.
Press [Select].
Arrow to Balance Inquiry.
Press [Select].
If the account is for food stamps, press [Yes].
If the account is for cash benefits, press [No].
Key the amount of the sale and press [ENTER].
Ask the customer to key a PIN and press [ENTER].
A receipt prints showing the balance in the account and the display returns to the
EBT Functions menu.
Voucher Clear
Note:
This function must be performed on a Ruby or Sapphire controller, not on a

workstation.
2. Arrow to EBT Functions.
3. Press [Select].
4. Arrow to Voucher Clear.
5. Press [Select].
If the account is for food stamps, press [Yes].
If the account is for cash benefits, press [No].
8. Key the expiration date and press [ENTER].
If the transaction is a refund, press [Yes].
If the transaction is not a refund, press [No].
10. Key the date of the sale and press [ENTER].
11. Key the amount of the sale and press [ENTER].
June 5, 2013
Network Functions
Balance Inquiry
10-8
12. Key the approval number and press [ENTER].
13. Key the voucher number and press [ENTER].
14. A receipt prints showing the balance in the account and the display returns to the
EBT Functions menu.
June 5, 2013
10-9
Use BOL Functions to send the information on a fuel delivery bill of lading (BOL) to the
host electronically. After the information is sent, a receipt prints for the sites records.
2. Arrow to BOL Functions.
3. Press [Select]. 1. ENTER BOL DATA appears.
4. Press [ENTER].
5. Enter the fuel delivery date and press [ENTER].
6. Enter the bill of lading number and press [ENTER].
7. Enter the product code and press [ENTER].
8. Enter the gross volume and press [ENTER].
9. Enter the net volume and press [ENTER]. MORE PRODUCTS Y OR N?
appears.
Press [Yes] to enter another fuel delivery from the same bill of lading.
Follow steps 7 - 9.
Press [No] if all fuel deliveries on that bill of lading have been entered. ADD
ANOTHER BOL WITH SAME DATE Y OR NO? appears.
11. Press [Yes] to enter another bill of lading with the same date. Follow steps
6 - 10.
12. Press [No] if all bills of lading for this date have been entered.
13. The menu closes and the information from all bills of lading is sent to the host. A
receipt prints.
June 5, 2013
Network Functions
BOL Functions
10-10
June 5, 2013
11
Messages/Troubleshooting
This chapter lists all general and numbered messages that may appear on the Operator
Display. It provides a definition for each message and the action to take, if any.
This chapter contains the following information:
General Messages
June 5, 2013
Numbered Messages
Troubleshooting
11-2
General Messages
This section contains general messages that may appear on the Operator Display but are
not numbered.
If more than one message occurs at a time, the messages take turns displaying briefly.
Messages are listed in alphabetical order. Information contained in parentheses is variable:
it changes depending on the circumstances.
General Messages
Message
Description/Action
(#) RECEIPT(S) PENDING
The indicated number of transactions (#) are suspended.
ACCEPTED
The entry made for either the Set Store Telephone Number or Set
Store Postal Code function was accepted into the system.
CANNOT PROCESS
GEMKEY!
The Gemkey entry was not correct in the Registration Information

function.
CARD IN READER
A customer left a card in a DCR.
CARDSCAN 0 LOADED
(Schlumberger) Broadcast loading of all DCRs (CARDSCANs) has

concluded. The 0 means all.
CASSETTE FULL
A cash acceptor cassette is full and needs to be emptied before this

message clears.
COMM FAILURE
Check the phone cord connections (Dial) or PES connections

(VSAT); retry contacting the network; if communication failures are
consistent and repeated and you have verified the connections,
contact the VeriFone Technical Support Center.
DEBIT MODULE NOT

PRESENT
Debit is not available at a DCR.
DROP (method of payment)
The cash drawer contains more than the maximum allowed for the
method of payment indicated. Make a large enough safe drop to
reduce the amount in the drawer to below the maximum allowed.
Entry accepted
The Gemcom password entered was accepted.
FUEL COMMS ERROR
The Ruby terminal lost communication with the fuel controller

through which it controls the dispensers. Check the connections. If
the connections are good and communication cannot be reestablished,
GSM OFFLINE
Check the connections to and from the Gilbarco Security Module

(GSM). If connections are good but the GSM is still offline, contact
the VeriFone Technical Support Center.
HOST UNAVAILABLE
Check the phone cord connections (Dial) or PES connections

(VSAT); retry contacting the network; if communication failures are
consistent and repeated and you have verified the connections,
June 5, 2013
11-3
Message
Description/Action
INVALID CHARACTERS
Either the telephone number was not entered correctly in the Set Store
Telephone Number function or the postal code was not entered
correctly in the Set Store Postal Code function. Use 0 - 9 only. Do not
use separators.
Invalid input
The PLU/modifier combination entered for the car wash key does not
exist. Define this department in the PLU File first or choose another
department.
INVALID TIME OF
TRANSACTION
The time for the original transaction was entered incorrectly for a
Fleet card refund.
JOURNAL BLOCKED
The Ruby terminal cannot communicate with the journal printer.

Make sure that the printer is online and that all connections are
securely in place. The printer may need to be reset
(see Troubleshooting).
JOURNAL PAPER LOW
The paper in the journal printer is getting low. Add new paper.
KEYPAD ERROR: rp1
Return PIN Failure: Invalid master key type or range. Call the
VeriFone Technical Support Center. The help desk should contact a
servicer.
KEYPAD ERROR: rp2
Return PIN Failure: Key not loaded. Call the VeriFone Technical
Support Center. The help desk should contact a servicer.
KEYPAD ERROR: rp3
Return PIN Termination: [CANCEL] key pressed. No action

required. The transaction times out and returns to idle.
KEYPAD ERROR: rp4
Return PIN Termination: [CLEAR] key pressed twice. No action

KEYPAD ERROR: rp5
Return PIN Termination: Delay between entering pin numbers is too

long. No action required. The transaction times out and returns to
idle.
KEYPAD ERROR: rp6
Return PIN Failure: Incompatible with encryption mode. Call the

VeriFone Technical Support Center. The help desk should contact a
servicer.
KEYPAD ERROR: rp7
Return PIN Termination: First key time out expired. No action

KEYPAD ERROR: rs1
Return String Failure: Invalid display buffer or display range. Call the
VeriFone Technical Support Center. The help desk should contact
engineering.
KEYPAD ERROR: rs2
Return String: Undefined error. Call the VeriFone Technical Support

Center. The help desk should contact engineering.
KEYPAD ERROR: rs3
Return String Termination: [CANCEL] key pressed. No action

KEYPAD ERROR: rs4
Return String Termination: [CLEAR] key pressed twice. No action

June 5, 2013
General Messages (Continued)
11-4
Message
Description/Action
KEYPAD ERROR: rs5
Return String Termination: Delay between entering pin numbers is

too long. No action required. The transaction times out and returns to
idle.
KEYPAD ERROR: rs6
Return String: Undefined error. Call the VeriFone Technical Support

Center. The help desk should contact engineering.
KEYPAD ERROR: rs7
Return String Termination: First key time out expired. No action

LOADING 0 CARDSCAN
(Schlumberger) Broadcast loading of all DCRs (CARDSCANs) has

begun. The 0 means all.
MAIL PENDING or MAIL

WAITING
The network has sent mail to the terminal. Use the Mail function in
Network Manager mode to read your mail.
Max number exceeded
You tried to perform either a pay out or a pay in and have reached the
maximum number of times allowed for this period, which is 25.
MONEY ORDER PRINTER

UNAVAILABLE. EXITING
PAY OUT
The Ruby terminal is not communicating with the money order

printer. Check the communications link between the two machines.
NETWORK SUSPENDED
TRANSACTION
The controller is retrieving a network suspended transaction from a

workstation.
NEW GEMKEY ACCEPTED
The Gemkey entry in the Registration Information function was

accepted.
NO CAR WASH COMM
The Ruby and car wash controller are not communicating. Check that
the controller is plugged in and connected to the correct Ruby COM
port.
NO CASHIER REPORT
AVAILABLE
There are no cashier reports available for printing. This occurs in the
Print Cashier Report function in Reports mode.
NO CHANGES MADE
The [ENTER] key was pressed before data was entered in the
Registration Information function.
NO COMM DSR
The Ruby terminal has detected a loss of connection to the ISDN,

VSAT, or T3POS network hardware.
NO SALES SINCE LAST

SHIFT, OK(Y/N)?
No sales have occurred since the last Close Period report was run.
This occurs in Close Shift, Daily, Monthly, and Yearly report
functions in Reports mode.
PDL UPDATE PENDING
The Parameter Download has been requested, but the parameters

have not been updated. After the Close Daily, the parameters can
update.
PLEASE RE-ENTER
GEMKEY!
The Gemkey self-check failed in the Registration Information

function.
PRINTER COVER OPEN
The printer cover is not completely closed. Close the cover.
RECEIPT BLOCKED
The Ruby terminal cannot communicate with the receipt printer.

Make sure that the printer is online and that all connections are
securely in place.
June 5, 2013
11-5
Message
Description/Action
RECEIPT PAPER LOW
The paper in the receipt printer is getting low. Add new paper.
Refused
No voice auth phone number
PRESS ENTER KEY TO
CONTINUE
A voice authorization number for the tendered credit card was not
provided during the parameter download. The customer must use a
different method of payment.
SUSPENDED TRANSACTION
A transaction is currently suspended.
SYSTEM NOT REGISTERED
The application has not been registered within eight hours of

installation. See Registration Information in the Manager
Reference.
TRAINING MODE
The Ruby terminal is in Training mode. Most sales functions can be

practiced without affecting totals. See Training Mode in the
Manager Reference.
UNKNOWN CARD, SEE CC

GUIDE/ACCEPT CARD?
The network does not recognize the credit card. See the stores credit
card guide for information on card acceptance or denial.
June 5, 2013
11-6
Numbered Messages
11
This section contains numbered messages. Messages are grouped by related functional
area and listed in ascending order. There are four types of messages:
Most of the messages appear on the first line of the Operator Display. Many appear
momentarily then disappear.
Messages that have Alarm Line Only at the beginning of the description appear
on the bottom line of the Operator Display. Someone such as a manager or
servicer, must take some action to clear the message.
Messages that have Journal Only at the beginning of the description print on the
journal and do not display on the Ruby terminal.
Messages that have DCR Message at the beginning of the description display on
the DCR and do not display on the Ruby terminal.
Numbered Messages Related To Sales
Message
Description/Action
E1101
INVALID CASHIER #
The cashier number entered is incorrect. Re-key the number.
E1102
INVALID PASSWORD
The password entered is incorrect. Re-key the information,
E1103
INVALID DRAWER #
Entered a drawer number that has not been set up. Key the
drawer number again.
E1104
MOP INVALID/NOT
ALLOWED
Used an MOP soft key that no longer exists. Choose another

MOP.
E1105
LAN UNAVAILABLE, CHECK

CABLE
The Ruby terminal cannot process a network transaction.

Check for loose connections on the back of the Ruby
terminal.
E1106
USE VOID LINE/VOID

TICKET
Attempted to use [ERROR CORR] to remove more than the

last item from the current transaction. Use [VOID LINE]
to remove additional items from the transaction or
[VOID TICKET] to remove the entire ticket.
E1107
INVALID KEY PRESSED
The wrong key was pressed during a transaction. Wait for

the error to clear and press the correct key.
E1108
INVALID QUANTITY
The quantity entered is less than minimum or greater than

the maximum allowed.
E1109
PRESET NOT USED
The soft key has not been defined or the PLU no longer
exists.
E1110
PLU TOO LONG
PLU entered has too many digits. Key the correct PLU.
E1111
INVALID PLU
PLU entered does not exist. Key the correct PLU.
E1112
ART. NOT FOR SALE
Article not for sale.
E1113
NO REFUND ALLOWED
No refund is allowed on this PLU or in this department.
E1114
INVALID BARCODE
Barcode is not recognized for this transaction.
June 5, 2013
11-7
Message
Description/Action
E1115
INVALID DEPARTMENT
The department entered in Department Setup function in Car

Wash Manager mode does not exist. Define the department
in the Department File or choose another department.
E1116
AMOUNT TOO LARGE
The dollar amount entered is larger than the maximum

allowed for this department or MOP.
E1118
NO SPLIT TENDER ON FUEL
Only one MOP allowed for fuel purchases.
E1119
OPER. NOT ALLOWED
The attempted operation is not allowed.
E1120
DO NOT OVERRIDE MOP

AMOUNT
Cannot override the minimum or maximum allowable

amount for an MOP.
E1121
DISCOUNT TOO SMALL
The discount entered is less than the set minimum amount.
E1122
DISCOUNT TOO LARGE
The discount entered is more than the set maximum amount.
E1123
INVALID NUMBER OF
GALLONS (LITERS)
Fuel discount is not valid for the gallons (liters) entered.
E1124
PAYROLL RECORD FULL
Print a Payroll Report.
E1125
INVALID CHOICE, TRY

AGAIN
The item number entered is not available on the menu.
E1126
MUST CLOCK OUT FIRST
Employee attempted to clock in, but has not clocked out yet.
E1127
MUST CLOCK IN FIRST
Employee attempted to clock out, but had not clocked in yet.
E1128
FINISH TRANSACTION
The sale MUST BE completed because no more line items

can be added to the transaction.
E1129
NO FUEL DEPARTMENT
Fuel department needs to be set up.
E1130
MOP CONFLICT
Customer dispensed fuel at one MOP price level and

attempted to pay with an MOP associated with a different
price level when the Ignore MOP conflict parameter is set
to N in Fuel Manager > DCR Configuration.
E1131
AMOUNT TOO SMALL
The dollar amount entered is less than the minimum set up

for the department or MOP.
E1132
SUB-TOTAL REQUIRED
Must press [TOTAL] before choosing an MOP.
E1134
PENDING TRANSACTION
Cannot complete function because a transaction is pending.
E1135
DROP MONEY FIRST
The amount of money in the drawer exceeds the limit set in

the MOP File function. Perform a Safe Drop.
E1136
INVALID CATEGORY NR
NR = number - The item entered does not have a valid

category. Enter a valid category number.
E1137
NO FEE/CHARGES DEPT.
Fee/Charges department must be set up.
E1138
INVALID MOP AMOUNT
The dollar amount entered is not allowed by the selected

MOP. This can occur if a dollar amount is entered and credit
selected because credit only takes the balance of the sale.
June 5, 2013
Numbered Messages Related To Sales (Continued)
11-8
#
Message
Description/Action
E1139
INVALID AMOUNT
ENTERED
MOP may not require an amount or the amount entered is

less than the minimum or more than the maximum amount
allowed for the MOP.
E1140
AMOUNT REQUIRED
A dollar amount must be entered.
E1141
PURCH. NOT ALLOWED
The customer cannot purchase this item because either (1)

the date of birth entered for the ID check does not meet the
age requirements or (2) a Blue Law restriction has been set
up for this item or department at this time on this day.
E1142
INVALID ENTRY
An invalid selection is made when a fuel tax exemption is

attempted. The fuel tax menu redisplays and the user can reenter the selection.
E1143
INVALID DATE, CHECK

FORMAT
Dates MUST BE entered as six digits in the format

MMDDYY (month/day/year).
E1144
INVALID MODIFIER
The modifier entered is incorrect. Select another modifier.
E1145
CASH ONLY ALLOWED
Only cash is allowed in this transaction.
E1150
REFUND NOT ALLOWED ON

CREDIT SALE
A credit card purchase cannot be refunded in cash.
E1151
TICKET TOTALS ZERO - Press

CASH
Although the total on the ticket is zero, press [CASH] to

complete the transaction.
E1152
NEGATIVE CHECK AMOUNT

NOT ALLOWED
A check cannot have a negative amount.
E1153
TOTAL OVER LIMIT
The transaction amount is more than the network allows on

this card. Credit card parameters may require an update from
a parameter download.
E1155
NO PENDING
TRANSACTIONS
Appears if the View Pending Transactions function is

selected and there are no suspended transactions.
E1156
INVALID RECEIPT INFO
Attempted to do a ticket reprint or ticket recall on a DCR/

fuel transaction and the Ruby terminal found the ticket data
invalid. Call servicer for assistance.
E1157
UNABLE TO SUSPEND
Sale cannot be suspended. Perhaps the maximum number of

suspended sales have been exceeded.
E1158
REPRINT NOT POSSIBLE
The DCR has a stacked sale and the cashier attempted to

reprint the receipt for sale #1. Because the Ruby keeps only
the last DCR transaction, a receipt for the first sale cannot be
reprinted.
E1159
INVALID RECEIPT NUMBER
No fuel receipts available for printing at this pump.
E1160
MAXIMUM PENDING
TRANS. EXCEEDED
Too many transactions are suspended. Only one credit

transaction can be suspended at a time.
E1161
NO SAVED RECEIPTS
No receipts are available for printing.
June 5, 2013
11-9
Message
Description/Action
E1162
NEED TO SETTLE PENDING

TRANS.
Attempted to close a shift while a network transaction is

suspended. Settle the pending transaction and then close the
shift.
E1163
NO CHANGE ALLOWED
Change Allowed is set to No for this MOP.
E1164
REFUND NOT ALLOWED
Refund Allowed is set to No.
E1165
FUNCTION NOT SUPPORTED
Attempted to use a function that is not available or not

enabled.
E1166
INVALID FUEL
TRANSACTION
The fuel transaction no longer exists in the system.
E1167
SOFT KEY NOT DEFINED
The soft key is not defined in the Soft Key File.
E1168
SALE REQUIRED
The attempted function requires an item to be sold.
E1169
INVALID KEY SEQUENCE
The order of keystrokes pressed is invalid. Try another

sequence.
E1170
CARWASH QTY SALE NOT

ALLOWED
Car washes can be sold only one at a time.
E1171
NO CAR WASH KEY

DEFINED FOR PLU
A key for this car wash item must be defined. Set up a car
wash PLU in Car Wash Manager > Car Wash Key Setup.
E1172
CAR WASH KEY NOT

PROGRAMMED
Attempted to sell a car wash that does not exist on the car
wash controller. Call the servicer to set up the car wash
controller.
E1173
CAR WASH COMM ERROR
The Ruby terminal and car wash controller are not

communicating. The car wash code is not received from the
controller. If the noncommunication just started or just
ended, it may take a minute for the alarm to turn on or off.
E1174
NO CAR WASH COMM
The Ruby terminal and car wash controller are not

communicating. Check that the controller is plugged in and
connected to the correct Ruby terminal COM port.
E1175
LAN COMMS ERROR
The workstation is not communicating with the controller.

Check the LAN connections.
E1176
MOP NOT ALLOWED WITH

CASH BACK
Selected MOP is not configured for cash back. Either cancel

the cash back or use another MOP.
E1177
NOT ALLOWED IN
TRAINING MODE
The function cannot be performed in training mode.
E1178
CAR WASH PARM FILE READ

ERROR
A car wash code is requested from the device and an error is

detected while trying to read the car wash file. Call servicer.
E1180
RUBY CARD REQUIRED
A Ruby Card is required for this transaction to take place.

Load the Ruby Card in the Ruby terminal. Reboot the Ruby
terminal and re-enter the data.
E1181
SAFE DROP NOT ALLOWED

FOR MOP
The MOP used disables Safe Drop in the MOP File.
June 5, 2013
11-10
#
Message
Description/Action
E1186
INVALID PUMP NUMBER
The pump number has not been entered correctly or does not
exist. Check that the number is correct and re-enter it.
E1187
NETWORK SUSPENDED
TRANSACTION
Attempted to recall a network transaction from a different

Ruby terminal than the one on which the transaction was
suspended. Use the same Ruby terminal to recall the
transaction.
E1188
MOP APPLIED BEFORE
A special discount has already been applied to the

transaction; only one special discount is allowed.
E1189
NO ELIGIBLE ITEM
A special discount cannot be applied because no items in the

transaction are set up to receive a special discount.
E1190
MUST BE FIRST MOP
The special discount MOP must be entered first. Use

[ERROR CORR] to remove the other MOPs, then apply the
special discount MOP.
E1192
REFILL COIN DISP
The number of coins in the dispenser are running low. Refill

the dispenser within four transactions of the appearance of
this message or the coin dispenser becomes unavailable.
E1193
CHECK COIN DISP
The coin dispenser is unavailable because of a

communication error or because the coins have run out.
E1194
NOT ENOUGH MONEY IN

DRAWER
The Ruby does not have sufficient funds in the cash drawer
for the MOP entered for a safe drop amount.
E1195
NOT ALLOWED FOR AMT

0.00
$0.00 is not allowed for a safe drop amount. Specify an

amount more than $0.00.
E1196
BLUE LAW RESTRICTION
A Blue Law restriction is set up for this item or department,

preventing its sale during a certain time of the day.
E1197
INVALID PRICE
This item does not have a unit price assigned to it in the PLU
File function in Manager mode.
E1200
USE VOID TICKET
[VOID LINE] cannot be used in this transaction. Use

[VOID TICKET].
E1201
NO AT-FOR SALES W/
FRACTIONAL QTY
At-for pricing cannot be used for items that can be sold in

fractional quantities.
E1202
No MOP's available
The [OTHER MOP] key is pressed and there are no MOPs

assigned. Choose another MOP.
E1203
TERMINAL FULL,
CLOSE DAY
One of the following occurred:

The maximum number of batches per day is reached.
The maximum number of transactions in a batch is reached.
The batch is set to close with the Close Daily. Perform a
Close Daily to reset the batches.
E1204
TERMINAL FULL, CLOSE

SHIFT
The maximum number of transactions in a batch is reached

and the close period is set to Close Shift. Perform a Close
Shift.
June 5, 2013
11-11
Message
Description/Action
E1206
PAYROLL RECORD FULL
The Ruby terminal stored as many clock in/outs as it can

hold. Run the Payroll Report function.
E1207
INVALID CHOICE, TRY

AGAIN
A number other than 1 or 2 is entered. When clocking in or

out enter the correct value.
E1208
MUST CLOCK OUT FIRST
Must clock out before trying to clock in.
E1209
MUST CLOCK IN FIRST
Must clock in before trying to clock out.
E1210
CAR WASH DOWN. CODE

AVAILABLE
The Ruby terminal is not communicating with the car wash

controller but can still provide a car wash code. The code is
valid for a specified time.
E1211
CAR WASH CODE

UNAVAILABLE
The Ruby terminal is not communicating with the car wash

controller and no car wash code is available. The servicer
should investigate the problem.
E1212
NO DCR RECEIPT
AVAILABLE
Attempted to print a DCR receipt inside and there are none

available.
E1213
MANUAL CREDIT NOT

ALLOWED
The Manual Credit MOP is not allowed in this transaction.

Choose another MOP.
E1214
ONLY FUEL ALLOWED ON

PREPAY CREDIT
Non-fuel items are not allowed in the same transaction as a

credit fuel prepay when the Enable Fast Credit parameter
is set to Y in Manager > Sales Config.
E1215
RECEIPT PRINTER
UNAVAILABLE
Communication with the receipt printer is not established in

Sales mode. Check the connections on the back of the Ruby
terminal and make sure the printer is online.
E1216
LICENSE TRACK 2 EMPTY
The driver's license reader failed to read the magnetic stripe

information. Run the ID check again or enter the
information manually.
E1217
LICENSE NOT SUPPORTED
Drivers license was swiped/scanned and format is not

recognized. Manually enter the information.
E1218
LICENSE EXPIRED
Drivers license swiped/scanned has expired. Manually enter

the information.
E1219
LICENSE EXPIRATION DATE

ERROR
The drivers license just swiped/scanned has expiration date

information errors. Run the ID check again or enter the
E1220
LICENSE BIRTH DATE

INVALID
The drivers license just swiped/scanned has invalid birth

date information. Run the ID check again or enter the
E1221
COULD NOT FIND DATA

FILE
The EASY ID global work file could not be found. The

servicer should check that the proper Ruby Card is installed
in the Ruby terminal and then reboot the Ruby terminal.
E1222
UNEXPECTED EASYID
ERROR
An unknown error occurred while trying to process a

drivers license. Enter the information manually.
June 5, 2013
11-12
#
Message
Description/Action
E1223
SCANNER NOT PDF417 DATA
The scanned drivers license data is not in the proper format.

Enter the data manually.
E1234
SCANNER DATA EMPTY
The scanner did not successfully read any data from the
drivers license. Try to scan the drivers license again or
enter the information manually.
E1235
MONEY ORDER PRINTER

UNAVAILABLE.
CONTINUE Y/N?
The money order just sold cannot be printed because the

Ruby terminal is unable to communicate with the money
order printer. The money order must be entered and printed
locally on the money order terminal.
E1236
RUBY CARD NOT FOUND

MONEY ORDER PRINTING
NOT SUPPORTED.
Press [ENTER] to continue
A money order was sold but no Ruby Card was detected.

The Ruby terminal needs to be reconfigured with the Ruby
Card before money orders can be printed. Until the Ruby
terminal is updated, money orders have to be entered and
printed locally on the money order terminal.
E1237
NO MONEY ORDER
PURCHASE FOR MOP
An MOP, with the Allow Money Order Purchase

parameter set to N, was used. To purchase a money order.
select another MOP.
E1238
TOO MANY MONEY ORDERS

IN SALE
Attempted to sell more money orders on the current ticket

than allowed. End the current transaction. Start a new
transaction for the rest of the money orders.
E1239
MONEY ORDER PRINTER

UNAVAILABLE EXITING PAY
OUT
A money order pay out was attempted and the Ruby terminal
was unable to communicate with the money order printer.
The money order pay out must be entered and printed locally
on the money order terminal.
E1240
COMBO#xx DISABLED
Attempted to sell a combo that was outside the established

effective time period. The combo cannot be sold until the
time period is updated in Manager mode. The items can be
sold separately at no discount.
E1241
COMBO#xx INVALID
The combo is no longer defined. The combo cannot be sold

until it is redefined in Manager mode. The items can be sold
separately at no discount.
E1242
GET TRK 2 ERROR
The Ruby terminal could not find track 2 data on the drivers
license just swiped. Enter the information manually.
E1243
TRK 2 READ FAIL
The Ruby terminal could not read track 2 data on the

drivers license just swiped. Enter the information manually.
E1244
POP CODE REJECT

INVALID CODE
POP Code provided and rejected code does not meet

requirements of internally defined algorithm.
E1245
POP CODE REJECT

EXPIRED CODE
POP Code provided and rejected as expired code based on

when code was generated and the configuration setting of
number of days POP Code valid in Sales Config.
E1246
POP CODE REJECT PREV

REDEEMED
POP Code provided and rejected same code has been

flagged as previously redeemed.
June 5, 2013
11-13
Message
Description/Action
E1247
POP CODE REJECT

INVALID DISC
POP Code provided and rejected because a discount has

already been applied to the fuel purchase. (POP cannot
apply to an already discounted fuel purchase.)
E1248
INVALID ENTRY
CONFIGURED FOR DEAL
Attempted to configure a PLU for a POP Discount that was

already configured for Deal.
E1249
SPLIT TENDER NOT

ALLOWED
Attempted to split a transaction between two or more MOPs,

which is not allowed.
E1250
ONLY FUEL PRODUCTS ARE

ALLOWED
An MOP that allows only fuel products to be purchased has

been chosen.
E1251
ONLY POST PAY FUEL IS

ALLOWED
An MOP that allows only post pay fuel products has been
chosen.
E1253
OPERATOR #<999> IS
ACTIVE
Attempted to log on to SALES while another cashier is

logged on to that register. Security override is not allowed.
E1254
MEMBER ID CARD
REJECTED
Membership card scanned for POP discount is not valid.
E1255
OPERATOR#<nnn>IS ACTIVE
LOGIN OVERRIDE? [Y/N]
Attempted to log on to SALES while another cashier is

logged on to that register. Security allows override.
E1256
INSUFFICENT AMT. NEED

$X.XX
Prepaid card does not have sufficient funds for the purchase.
E1257
MUST PRESS CREDIT
Part of the Auto-Refund feature. A credit card was used to

pay for the initial prepay transaction and cashier tries to
refund the underrun amount to any MOP other than credit.
E1258
NO MERCHANDISE WITH
PREPAY UNDERRUN
In an automatic Prepay Underrun, no merchandise is

permitted to be in the same transaction when the MOP is
credit-based.
E1259
FUEL TAXES UNDEFINED
No fuel tax exemptions have been defined in the Fuel Tax

Exemption File.
E1260
EXEMPTION MUST BE
BEFORE % DISC
Attempted to apply a fuel tax exemption on discounted fuel.

Apply the tax exemption first, then apply the fuel discount.
E1261
MEMBER ID REJECT ALREADY APPLIED
Displays when the Member ID card is presented and a

discount has already been applied to the transaction.
E1262
BIRTHDATE ENTRY
REQUIRED
Requires a valid DOB entry. The [ENTER] key cannot be

used to bypass this operation.
E1263
ITEM REJECT - BIRTHDATE

ENTRY REQ'D
Attempted to continue the transaction without responding to

the ID check prompt with a valid DOB entry.
E1264
ITEM REJECT - CASHIER

ENTRY REQ'D
Attempted to continue the transaction without responding to

the Ruby terminal. The error message requires a response.
E1265
(POP Discount Message)

ALREADY APPLIED
Attempted to apply a POP Discount at the Ruby terminal

when a POP Discount has already been applied at the DCR.
June 5, 2013
11-14
#
Message
Description/Action
E1266
FUEL TAX ALREADY

ADDED
Attempted to add a fuel tax using the Fuel Tax Addition

function and the fuel department for that item already has a
fuel tax assigned to it.
E1267
INVALID STATE
ABBREVIATION
A wrong state abbreviation was entered.
E1268
CANNOT CYCLE THROUGH

MODIFIERS
Attempted to loop through modifiers by pressing the modify

key.
E1269
CASH DRAWER OPEN
Cash drawer is left open longer than the time allowed.
E1270
MAX. PREPAID CARDS

REACHED
Reached the maximum number of prepaid cards that can be

activated/recharged on one ticket. Start a new ticket.
E1271
CASH BACK AMOUNT

EXCEEDS LIMIT
Cash back request exceeds the limit set on the Ruby terminal
or by the network.
E1272
ONE LINE ITEM PER FUEL

GRADE
A network sale has more than one line item of the same fuel
grade.
E1273
FUEL TAX NOT ALLOWED

WITH % DISC
A discount using the [DISC] key is attempted on an item

that has a fuel tax exemption applied or a fuel tax exemption
is attempted on an item that already has a discount applied.
E1274
FUEL PRICE NOT SETUP
Entered a sale for a fuel product that does not have a price
set up in the Ruby.
E1275
CHECK SCAN CONTAINS

ERRORS
A scanned check contains an unreadable element. Retry.
E1277
PREPAID CARD NOT

ALLOWED
The prepaid card function is not supported or enabled.
E1279
SECURITY CODE INVALID
Entered invalid security code. Retry.
E1280
INVALID ZIP CODE
Zip code entered is invalid. Check the zip code and re-enter.
E1281
INVALID ZIP LENGTH
Zip code entry is less than five digits.
E1282
INVALID ZIP ENTERED
Zip code entry failed either because the code entered is

invalid, or the number of retries has been exceeded.
E1283
SUSPEND WITH FUEL

INVALID
Attempted to suspend a transaction with a prepaid fuel sale,

which is not allowed.
E1284
EXCEEDS SITE SALE

MAXIMUM
The purchase amount is greater than the maximum allowed

by the network.
E1285
GIFT CARD AMOUNT TOO

HIGH
The amount being applied to the card is higher than the

maximum amount allowed.
E1286
GIFT CARD AMOUNT TOO

LOW
The amount being applied to the card is lower than the

minimum amount allowed.
E1287
GIFT CARD CANNOT BE

ACTIVATED
The Gift Card is not set up for activations /recharges.
June 5, 2013
11-15
Message
Description/Action
E1288
COMM OFFLINE: NO GIFT

CARD FUNC
Attempted to activate/recharge a Gift Card when the

network is offline.
E1289
NON GIFT CARD ITEM ON

TICKET
Gift card functionality is not valid for at least one item in the
transaction.
E1290
CARD IS NOT A GIFT CARD
Attempted to activate/recharge a non-Gift Card.
E1291
MANUAL ENTRY NOT

ALLOWED
Manual entry is not allowed for this Gift Card.
E1292
TOO MANY GIFT CARDS ON

TICKET
Attempted to activate/recharge more Gift Cards than the

network allows.
E1293
GIFT CARD ALREADY

SWIPED
Attempted to activate/recharge a Gift Card that is already in

the transaction.
E1294
NO MOP CONFIGURED FOR

SAFE DROP
Attempted to perform safe drop using [OTHER MOP] key,

but there are no MOPs configured to allow safe drop.
E1295
MENU NOT DEFINED
Attempted to use a menu assigned to softkey, but menu is

not defined in Menu File.
E1296
NO MULTIPLE PPG DISC IN

SALE
Only one price per gallon discount is allowed per sale.
E1297
FUNC NOT VALID AFTER

LOYALTY
Attempted to enter disallowed functions after a loyalty card

has been swiped (assuming a discount is given). For
example, void line or error correct are not allowed after a
loyalty packet has been sent. You must either void the ticket
or complete the sale.
E1298
INVALID SAFE DROP TICKET

NUMBER
Entered an invalid number when prompted for the original

safe drop ticket number.
E1299
SAPPHIRE REQUIRED
Attempted a safe drop correction on a Ruby-only system.
E1300
SAFE DROP ALREADY

CORRECTED
Attempted a safe drop correction on a safe drop that has

already been corrected. Only one correction is allowed.
June 5, 2013
11-16
Numbered Messages Related To Reports

#
Message
Description/Action
E2001
ABORT PRINTING NOT

ALLOWED
Attempted to stop printing the Close Yearly report. Printing

this report cannot be aborted.
E2002
NO CASHIER REPORT
AVAILABLE
The Print Cashier Report function has been selected and

there is no data to print. Choose another report or function.
E2003
NOT AVAILABLE ON THIS

REGISTER
Attempted to close or print a period report or a flash report

from a workstation terminal. These reports can be printed
only from a controller terminal.
E2004
INVALID INPUT
One of the following operations was performed:
An invalid cashier number was entered or an invalid key

was pressed when trying to close a cashier.
An invalid number was entered to list the PLU or

department data.
An invalid choice was entered when prompted to print a

current or close a Payroll Report.
An invalid cashier number was input for the Payroll

Report.
Enter the correct information.

E2005
CASHIER NOT OPEN
Attempted to run the Close Cashier Totals function in

Reports mode and the specified cashier has not logged in.
E2006
INVALID EMPLOYEE
NUMBER
Logged in with an invalid ID and attempted to use the Close

Cashier functions. Re-enter the correct number.
E2007
INVALID CASHIER REPORT

AMOUNT
Entered 0.00 for an MOP amount when printing a Cashier

Report and the Allow $0.00 Entry parameter is set to N
in the MOP File. Re-enter the information.
E2008
NO REPORTS AVAILABLE
The selected period report has not been closed yet. Run the
close period report first. This occurs in the Print Shift, Daily,
and Monthly report functions in Reports mode.
E2009
ACCESS DENIED
Attempted to print a report or close a period with a security

level lower than that set in Manager > Security Control >
Report Functions. Get a password from the VeriFone
Technical Support Center.
E2010
UNABLE TO OPEN TANK

MONITOR PORT
Selected the Tank Monitor Report for printing but the

appropriate COM port could not be opened. Check for loose
connections in the back of the Ruby terminal.
E2011
NO RESPONSE FROM TANK

MONITOR
Selected Tank Monitor Report for printing but the Ruby

terminal did not receive a response from the TLS. A servicer
should check the communications between the TLS and the
Ruby terminal.
June 5, 2013
11-17
Message
Description/Action
E2012
ERR CLSING MO PRD
The period could not be closed on the money order device.

See the money order terminal documentation for
instructions.
E2014
DUE SALES PENDING
The AEOD begins with due sales on the register and Wait
for no due sales is enabled.
E2015
FUEL PUMPS NOT IDLE
The AEOD begins with fuel pumps in use and Fuel idle
wait time (minutes) is not equal to zero.
Numbered Messages Related To Manager

#
Message
Description/Action
E3001
PASSWORD NOT CHANGED
When the password was changed either no password was

entered or the original password was entered incorrectly.
Correctly enter the information.
E3002
CHECK PRINTER NOT

AVAILABLE
Attempted to access the Check Franking function and the

Ruby terminal cannot communicate with the printer. Check
the connections on the back of the Ruby terminal and the
printer.
E3003
RECORD ALREADY EXISTS
Attempted to add a new record to a file and the record

already exists.
E3004
INVALID INPUT
In the Manager mode, an incorrect key was pressed or value

entered. Enter the correct value or press the correct key.
E3005
ACCESS DENIED
Attempted to enter the System Config function but did not

have the proper security level.
E3006
BAD RECORD NUMBER
The selected record number does not exist. Choose another

record number.
E3007
BAD WRITE TO FILE
The file record could not be changed. Review the sites

procedures or consult with the servicer.
E3008
BAD DELETE
The file record could not be deleted. Review the sites

E3009
BAD ADD
A new file record could not be added. Review the sites

E3010
NOT ALLOWED TO MODIFY
Attempted to modify a file record that cannot be changed.

The record is for display purposes only.
E3011
ERROR CANCELING
PRINTER JOBS
The Flush Printer Queue function was chosen and the

specified printer could not be cancelled. Check for loose
connections in the back of the Ruby terminal.
E3012
IOCFG.DAT NOT FOUND
The Display I/O Configuration, File Information, or Version

Information function was chosen and the IOCfg.dat file
could not be found. Have the servicer investigate this error.
June 5, 2013
Numbered Messages Related To Reports
11-18
Numbered Messages Related To Manager (Continued)
#
Message
Description/Action
E3013
INVALID FILE NUMBER
An invalid file number was specified when in the Create

Files function. Specify the correct file number.
E3014
CREATION FAILED
Attempted to recreate a file using the Create Files function

and the file could not be recreated. Check the procedure and
follow correctly.
E3015
<printer name> ENABLE

FAILED
The Enable Printer function was chosen and the printer

could not be enabled. Check the printer and connections in
the back of the Ruby terminal.
E3016
<printer name> DISABLE

FAILED
The Enable Printer function was chosen and the printer

could not be disabled. Check the printer and connections in
the back of the Ruby terminal.
E3017
DEVICE NOT AVAILABLE
The file system device chosen in the Start Debugger

function is not available. Check for loose connections in the
back of the Ruby terminal.
E3018
NON-COMPATIBLE LDM
Attempted to start a load module and the LDM file specified

was not compatible with other LDMs in the system. This
message also displays when either the Start Debugger or
Execute Load Module function is chosen. The servicer
should investigate.
E3019
READ-ONLY FILE SYSTEM
Attempted to start a load module and the medium that holds

the LDM file is read-only.
E3022
OUT OF MEMORY

the LDM file does not have enough memory. If this
continues to happen call the servicer.
E3023
RESOURCE IS BUSY
Attempted to start a load module that is already in use.
E3024
NOT ENOUGH MEMORY

the LDM file does not have enough memory. If this
E3025
CHECKSUM ERROR
Attempted to start a load module and a checksum test fails.

The servicer should investigate.
E3026
INVALID LDM HEADER
Attempted to start a load module and its header is invalid.

The servicer should investigate.
E3027
NO LOAD MODULES FOUND

ON THIS FILE SYSTEM
Attempted to start a load module and the medium specified

does not contain any LDMs. The servicer should investigate
and reinstall the application, if necessary.
E3028
FILE NOT FOUND
Attempted to start a load module but it cannot be found on

the medium specified. The servicer should investigate.
E3029
*** Failed!! Error Number

<error #> ***
Attempted to start a load module and an unknown error was

encountered. The servicer should investigate.
E3030
SOFT KEY FILE RESET

ERROR
The Reset Soft Key File function was chosen and the soft
key file could not be reset. Try the action again. If this
June 5, 2013
11-19
Message
Description/Action
E3031
EXPANDED PLUS REQUIRES

A RUBY CARD
Attempted to edit the PLU File with expanded PLUs and no

Ruby Card is in the Ruby terminal. Place the Ruby Card in
the Ruby terminal, reboot, and re-enter the data.
E3032
MODEM RESET FAILED
The Reset Modem function could not be reset. Check for

loose connections on the back of the Ruby terminal. Call the
servicer if connections are good.
E3033
ERROR IN CARWASH SETUP
The car wash parameters have not been set up correctly and
the Discount Type prompt displays in the PLU Promotion
File function. Check the car wash parameters.
E3034
PLU FILE CHANGE: FILE

SYSTEM ERROR
A major error was encountered while changing the PLU File

size. Make sure the proper Ruby Card is installed. If the
correct card is installed, have the servicer investigate further.
E3035
PLU FILE CHANGE FAILED
An error was encountered while changing the PLU File size.

Make sure the proper Ruby Card is installed. If the correct
card is installed, have the servicer investigate further.
E3036
NOT ENOUGH MEM. TO

CHANGE PLU FILE
There is not enough memory to change the PLU File size.

Make sure the proper Ruby Card is installed. If the correct
card is installed, have the servicer investigate further.
E3037
INVALID KEY PRESS
The original Cprintf file could not be accessed. Have the

servicer investigate.
E3048
COULD NOT COPY ALL OF

THE FILE
The Copy Cprintf File function was chosen and the entire
file could not be copied. Have the servicer investigate.
E3049
COULD NOT OPEN CPRINTF

FILE COPY
The Copy Cprintf File function was chosen but the

destination file could not be opened. Have the servicer
investigate.
E3050
NO MENUS HAVE BEEN

DEFINED
Attempted to set up a menu soft key but no menus are

defined. Set up menus in the Menu File function.
E3051

REGISTER
Attempted to perform an action that is allowed only on the

controller. Move to a controller station to perform the action.
E3052
ITEM ALREADY EXISTS IN

ANOTHER MIX.
The PLU entered has already been assigned to a mix. Enter

another PLU.
June 5, 2013
Numbered Messages Related To Manager (Continued)
11-20
Numbered Messages Related To Fuel
#
Message
Description/Action
E5001
INVALID INPUT
Entered an invalid value. Wait for the prompt to clear and

enter the correct information.
E5002
INVALID DCR NUMBER
Attempted to disable or download to a DCR and entered an

invalid DCR number. Enter the correct value between 1 and
32.
E5003
NO PUMPS DEFINED
Attempted to set up dispenser hoses before the pumps were

set up. Set up the pumps and then set up the dispenser hoses.
E5004
ERROR PRODUCT INIT
The Tokheim dispenser could not be initialized. Servicer

should investigate.
E5005
ERROR GRADE INIT
The dispensers grade configuration could not be performed.

Dresser/Wayne dispensers only. The servicer should
investigate a setup problem.
E5006
ERROR BLEND INIT
The dispensers blend configuration could not be performed.

Allied and Gilbarco dispensers only. The servicer should
investigate a setup problem
E5007
FPD ERROR <variable text>
A Fuel Price Sign Controller error (described in <variable

text>) has occurred. The error may relate to the controller or
an individual sign.
E5008
FPD SIGN OFFLINE
Fuel Price Sign Controller is not responding to Sapphire.
E5009
FPD POLL ERROR
Communications between the Sapphire and the Fuel Price

Sign Controller are working, but the Fuel Price Sign
Controller indicates that a sign position is offline. There is a
problem with a particular sign or signs.
June 5, 2013
11-21
Message
Description/Action
E4003
INVALID CAR WASH

DEPARTMENT
A car wash department in the Car Wash function has been

specified and the number entered has no department setup.
Check the department number and re-enter the information.
E4004
INVALID DAY
Displays if the system call to gmtime returns an invalid day.

Have the servicer investigate.
E4005
INVALID INPUT
Either
may
appear
Entered an invalid value. Wait for the prompt to clear and

enter the correct information.
ERROR DISABLING CAR

WASH
An attempt was made to disable the car wash but was

unsuccessful. Check the connections. Call the servicer if the
connections are good.
E4006
ERROR ENABLING CAR

WASH
An attempt was made to enable the car wash but was

unsuccessful. Check the connections. Call the servicer if the
connections are good.
E4007
PLU ALREADY USED
Attempted to assign a PLU to a car wash but it has already

been assigned. Assign another PLU.
E4008
NO OPEN PLUS ALLOWED
Attempted to assign an open PLU to a car wash. This is not

allowed. Assign another PLU.
E4009
UNABLE TO READ CAR

WASH FILE
Attempted to assign a PLU to a car wash but the car wash

key file cannot be read. Have the servicer investigate.
E4010
ONLY CAR WASH ITEMS

ALLOWED
Attempted to assign a PLU to a car wash when the PLU has

not been assigned to a car wash department. Assign the PLU
to a car wash department then assign the PLU to a car wash.
E4011
C/W PORT CONFLICT
Alarm Line Only: Another device has been assigned to the

car wash port. Check for correct port assignments.
E4012
CAR WASH COM ERROR
Alarm Line Only: The Ruby terminal was unable to

communicate with the car wash device. The servicer should
investigate.
June 5, 2013
Numbered Messages Related To Car Wash
11-22
Numbered Messages Related To Network Manager
#
Message
Description/Action
E6001
RECORD ALREADY EXISTS
Attempted to add a new record to a file and the record

already exists.
E6002
BAD RECORD NUMBER
The record number selected does not exist. Try another

record number.
E6003
BAD WRITE TO FILE
The file record could not be changed. Review the sites

E6004
BAD DELETE
The file record could not be deleted. Review the sites

E6005
BAD ADD
The new file record could not be added. Review the sites
E6006
HIDDEN INFORMATION IS
NOT SET UP PRESS [EXIT]
AND CALL THE HELP DESK
Security does not allow access. Call the VeriFone Technical

Support Center.
E6007
MUST END DAY BEFORE

CHANGING FILE
Attempted to change the merchant ID, batch, or sequence

number and a batch was open. Perform a Close Daily then
make the changes.
E6008

REGISTER
Attempted to access a field that cannot be changed on this

Ruby terminal.
E6009
COMM FAILED
Communication with the host has been lost after good initial
connection. Check connections and make sure that no other
device is using the same phone line. If problems continue,
have the servicer investigate the error.
E6010
MODEM ERROR
Modem is not responding. Check the connections. If they are

good, have the servicer investigate the error.
E6011
NO COMM WITH HOST
No carrier was detected within the required amount of time.

Try again later. If the problems continue, have the servicer
investigate the error.
E6012
NO DIAL TONE
Phone line voltage detected but no dial tone. Check the

phone connection or have the servicer investigate the error.
E6013
WAIT LINE BUSY
Host phone number received a busy signal. Wait and try

again. Check the phone connection or have the servicer
E6014
NO ANSWER
Host phone number rang but host did not answer. Check the
E6015
LINE UNAVAILABLE
No phone line voltage detected. Check the phone connection

or have the servicer investigate the error.
E6016
NO COMM DSR
No DSR signal detected from VSAT device. Check the cable

connections or have the servicer investigate the error.
E6017
NO MODEM
No DSR from modem device. Have the servicer investigate

the error.
June 5, 2013
11-23
Message
Description/Action
E6018
MODEM RESET FAILURE
Modem failure during reset sequence. Have the servicer

E6019
MODEM NOT RESET
Modem did not reset. Have the servicer investigate the error.
Numbered Messages Related To Mannatec

#
Message
Description/Action
E6701
MTEC COMMS ERROR
The Ruby terminal could not communicate with the

Mannatec device. Check the connections. If they are good,
have the servicer investigate the error.
E6702
MODEM ERROR
The Mannatec modem is not responding. Check the

connections. If they are good, have the servicer investigate
the error.
E6703
NO COMM WITH HOST
No carrier was detected within the required amount of time.

Try again later. If the problems continue, have the servicer
E6704
NO DIAL TONE
The Mannatec modem did not detect a dial tone. Check the
E6705
WAIT LINE BUSY
The Mannatec modem line is busy. Wait and try again.

Check the phone connection or have the servicer investigate
the error.
E6706
NO ANSWER
The Mannatec network did not answer the phone. Check the
E6707
LINE UNAVAILABLE
The Mannatec modem could not detect the phone line.

Check the phone connection or have the servicer investigate
the error.
E6708
MODEM RESET FAILED
The Mannatec modem could not be reset. Have the servicer

E6709
MODEM NOT RESET
The Mannatec modem was not reset. Have the servicer

E6710
UNKNOWN NTWRK
RESPONSE
The Mannatec device is returning an unrecognized error or

response. Have the proprietary card provider investigate the
error.
E6711
PIN TRIES EXCEEDED
The number of PIN tries has been exceeded.
E6712
REJECT
Transaction was rejected.
E6713
ODOMETER INVALID
The odometer reading was invalid. Enter the correct

odometer reading.
E6714
DRIVER ID INVALID
A drivers ID was determined to be invalid.
E6715
VEHICLE ID INVALID
A vehicles ID was determined to be invalid.
June 5, 2013
Numbered Messages Related To Network Manager (Continued)
11-24
Numbered Messages Related To Mannatec (Continued)
#
Message
Description/Action
E6716
INVALID USER ID - PLEASE

RETRY
The network returned a user ID error. The customer is

allowed to re-enter the user ID.
E6717
LICENSE INVALID
The license was determined to be invalid.
E6718
JOB NUMBER INVALID
The job number was determined to be invalid.
E6719
DATA INVALID
Misc data entry was determined to be invalid.
E6720
DEPARTMENT INVALID
The department number was determined to be invalid.
E6721
USER ID TRIES EXCEEDED
The number of user ID tries has been exceeded.
E6722
INVALID PRODUCT FOR

CARD TYPE
The customer tried to purchase a restricted item.
Numbered Messages Related To Application

#
Message
Description/Action
E7001
CHECK <printer name>

PRINTER
DISABLE PRINTER? (Y/N)
At startup, the Ruby terminal could not access the specified

printer. Check for loose connections on the back of the Ruby
terminal.
E7002
<printer name> PRINTER

BLOCKED
At startup, the Ruby terminal could not access the specified

printer. Check for loose connections on the back of the Ruby
terminal.
E7003
PRINTER MECH FAILURE

At startup, the Ruby terminal detected that a printer was

experiencing a mechanical failure. Have the servicer
investigate the error. If this stops sales from being run, see
Troubleshooting.
E7004
PRINTER COMMS ERROR

At startup, the Ruby terminal could not communicate with

the specified printer. Check the connections. If they are
good, have the servicer investigate the error. If this stops
sales from being run, see Troubleshooting.
E7005
PRINTER UNAVAILABLE
The printer is not available. Check the connections. Make

certain that the correct printer was installed in the software.
Call your servicer if the problem cannot be corrected. If this
stops sales from being run, see Troubleshooting.
E7006
INVALID INPUT
An invalid value was entered. Wait for the prompt to clear

then enter the correct information.
E7007
PLU TOT FILE FULL RECORD LOST
Journal Only: Prints when an item is sold and the PLU total
file does not have room to store the information. Close the
current period. This makes room in the PLU File.
June 5, 2013
11-25
Message
Description/Action
E7008
DEP TOT FILE FULL RECORD LOST
Journal Only: Printed when an item is sold and the

department total file no longer has room to store the
information about the sale of the item. Close the current
period. This makes room in the department file.
E7009
CAT TOT FILE FULL RECORD LOST
Journal Only: Printed when an item is sold and the category

total file no longer has room to store the information about
the sale of the item. Close the current period. This makes
room in the category file.
E7010
PLU EXCEPT FILE FULL RECORD LOST
Journal Only: Printed when an item is sold using price

override, PLU not found, or is not scannable and the PLU
exception file no longer has room to store the information
about the sale of the item. Close the current period. This
makes room in the PLU exception file.
E7011
SAFE DROP FILE FULL RECORD LOST
The safe drop prints on the journal, but cannot be saved

because it exceeds the maximum safe drops that can be
stored. To make room, close the current period.
E7012
ACCESS DENIED
User does not have a high enough security level to access a

menu item or a VeriFone password is needed. Have someone
with a higher security level access these menu items.
E7013
INVALID SECURITY LEVEL
A security level that is less than 0 or greater than 9 was

entered. Wait for the prompt to clear then enter the proper
security level.
E7014
LAN COMMS ERROR

UNABLE TO DOWNLD
<filename>
The controller was trying to download a file to a workstation

and the LAN cable was not connected. Check for loose
connections on the back of the Ruby terminal.
E7015
<file name> DOESN'T EXIST

UNABLE TO RUN SALES
SALES ABORTED
Journal Only: The controller was trying to download a file

to a workstation and the file could not be found.
E7016
RUBY CARD IS WRITE

PROTECTED
The Ruby terminal tried to write a change to the Ruby Card

when an attempt was made to change the number of PLUs.
The Ruby Card is write-protected. To locate the writeprotect switch, hold the card so that the edge with the holes
faces down and the one-sided notch is to the right. The
switch is on the top right side of the card. This switch is
recessed and the On position is towards the right. This
switch should always be in the On position. If the switch is
on, contact the VeriFone Technical Support Center.
E7017
COULD NOT PUT FILE ON

NEW MEDIA
The Ruby terminal tried to write a change to the Ruby Card

when an attempt was made to change the number of PLUs,
but there is a problem with the Ruby Card. Check that the
card is inserted correctly, reboot the Ruby terminal. Re-enter
the data.
June 5, 2013
Numbered Messages Related To Application (Continued)
11-26
#
Message
Description/Action
E7018
<file name> MAY HAVE OLD

DATA
Journal Only: This occurs when downloading a file from

the controller to a workstation and the file being downloaded
may be older than the one already on the workstation. Find
the file with the most current information.
E7019
ERR DOWNLDING <file

name>
Journal Only: An error occurred downloading a file from

the controller to the workstation. See the sites procedures
for handling this situation.
E7020
Continue Sales [Y/N] ?

UNABLE TO DOWNLD <file
name>
An error occurred downloading a file from the controller to

the workstation. Check the journal for more detail and see
the sites procedures for handling this situation.
E7021
DOWNLD <file name> FAILED

<file name> DOESN'T EXIST
SALES ABORTED
The controller was trying to download a file to a workstation

and the file could not be found. See the sites procedures for
handling this situation.
E7022
TOO MANY PLUS TO BE PUT

IN RAM
Attempted to copy too many PLUs to RAM. A maximum of

5000 is allowed. Insert a Ruby Card with expanded PLUs.
Reboot the Ruby terminal.
E7023
LAN COMMS DOWN
Journal Only: Attempted to clock in or out or tried to

reprint a clock in or out ticket and the LAN was down. See
E7024
INVALID INPUT
Entered an invalid date or time. Enter the information in the

proper format.
E7025
FILE CREATE ERROR: <file

index>
Attempted to create a file using the Create Files function and

the file could not be created. See the sites procedures for
E7026
BAD MONTH
A number less than 1 or greater than 12 was entered for a

month. Enter the correct information.
E7027
BAD YEAR
An invalid year was entered. Re-key the year.
E7028
BAD DAY
A number less than 1 or greater than the maximum for the

specified month (and year for leap years) was entered for a
day. Enter the correct information.
E7029
BAD SECONDS
A number less than 0 or greater than 59 was entered for

seconds. Enter the correct information.
E7030
BAD MINUTES

minutes. Enter the correct information.
E7031
BAD HOUR

hours. Enter the correct information.
E7032
HLP DSK UPLD CPRNT
Alarm Line Only: The Backup Print Log function was

chosen. This alarm displays until the Cprintf.bak file is
removed from the system by the VeriFone Technical Support
Center.
June 5, 2013
11-27
Message
Description/Action
E7033
CRT ERR <return code>,<error

code>:<file media>/<file name>
At startup, one of the .dat files could not be opened. See

E7035
NEEDS TO BE HIGHER THAN

#PENDING
Entered a number for the maximum number of saved

transactions that was lower than the maximum number of
pending transactions. Enter the correct information.
E7036
NEEDS TO BE LOWER THAN

#SAVED
The number entered was greater than the maximum number

of pending or saved transactions. Re-enter the information.
E7037
VALUE BETWEEN 1 AND 50

either the number of saved or the number of pending
transactions. Enter the proper value.
E7038
FAST FOOD NOT

AUTHORIZED
A value greater than 1 was entered for the maximum number

of saved transactions with no Ruby Card Bravo installed in
the Ruby terminal. Install the Ruby Card. Reboot the Ruby
terminal then enter the information.
E7039
PLU TOTALS ERROR
Journal Only: An item was sold and the PLU total file was
not updated. See sites procedures for handling this situation.
E7040
M. O. CHECKS LOW
Alarm Line Only: The printer is running out of money

order checks and needs to be reloaded soon. The appearance
of this message is set with the Money Order Low check
Limit parameter in Manager > Configuration > Sales
Configuration. Refill the printer with money order checks.
E7041
M. O. COMM ERROR
Alarm Line Only: Communications have been lost between

the Ruby and the money order terminals. Check connections
between the two devices. This message clears when
communication is re-established and a money order
transaction is successfully sent to the terminal.
E7042
MONEY ORDER AMOUNT

TOO LARGE
A money order was sold for more than is allowed by the

money order terminal. Change the maximum money order
amount or sell two separate money orders totalling the
necessary amount.
E7043
TLS COMMS ERROR
Alarm Line Only: The Ruby terminal cannot establish

communications with the TLS controller. Have the servicer
E7044
TLS PORT ERROR
Alarm Line Only: A problem occurred opening the TLS

COM port. Have the servicer investigate the error.
E7045
ERROR TANK INVENT
Alarm Line Only: The Ruby terminal was unable to receive

inventory data from the TLS controller. Have the servicer
E7047
INVALID TAG VERSION
Keyfob version is not compatible with software.
E7048
CANNOT PASSWORD
PROTECT THIS TAG
User has attempted to password a tag that is not activated for

payment.
June 5, 2013
11-28
#
Message
Description/Action
E7049
CANNOT DEACTIVATE
DEALER TAG
User has presented a Dealer tag to the deactivate function on

the Ruby and this is not permitted.
E7050
PLU NOT FOUND
User attempted to configure a PLU that does not exist for

one of the CRM programs.
E7052
NEGATIVE DEPARTMENT
NOT ALLOWED
User attempted to configure a negative department for

loyalty.
E7053
PLU CANNOT ALSO BE IN A

MIX
CRM programs do not operate with PLU items also

configured for VeriFone Mix n Match.
E7054
PLU CANNOT ALSO BE IN A

COMBO
CRM programs do not operate with PLU items also

configured for combo.
E7055
PLU ALREADY A PART OF

EPC
User has to enter a single PLU number more than once in the
EPC configuration file.
E7056
DEPARTMENT NOT FOUND
User has attempted to configure an invalid department for

the Loyalty program.
E7057
DEPARTMENT ALREADY
PART OF LOYALTY
User has attempted to configure the same department more

than once in the Loyalty file.
E7059
TANK n LOW PRODUCT
Alarm Line Only: A TLS connected to the Ruby indicates

that tank n has gone below the low-fuel limit.
E7060
TANK DELIVERY
Alarm Line Only: TLS has detected that a delivery is being

received by the tank.
E7061
ERROR TANK CLEAR
Alarm Line Only: An error occurred during an attempt to

clear the status of a tank.
E7062
VALUE BETWEEN 2 AND 50
Applies to the number of saved transactions.
E7063
PLEASE CALL HELP DESK
A Ruby Card is not installed in the Ruby terminal. (The

Ruby terminal continues to display the Ruby Card missing
message.)
E7064
RUBY CARD ERROR
The Ruby terminal cannot write to the Ruby Card. Check to

make sure the Ruby Card is not write protected.
E7065
RUBY CARD-NOT ENOUGH

MEMORY
System attempted to put PLU totals file on Ruby Card and

there was not enough memory (2 MB is required).
Numbered Messages Related To Network

#
Message
Description/Action
E8001
NO BATCH AVAILABLE
Attempted to print a batch detail report and there are no

batches to print.
E8002
INVALID RESTRIC. CODE!

TRY AGAIN
Entered an invalid Voyager restriction code. Enter a valid

code.
June 5, 2013
11-29
Message
Description/Action
E8003
MERCHANDISE OVER
CREDIT LIMIT
CONTINUE? (Y/N)
The sale amount is greater than the amount allowed for the
credit transaction. Override the error. A split tender
transaction can be set up with part of the amount paid with a
different tender type.
E8004
PRODUCT NOT ALLOWED

WITH THIS CARD
An item purchased is not allowed by the credit card. Use an

alternate MOP.
E8005
NUMBER OF TRIES
EXCEEDED
The customer has unsuccessfully entered PIN data more

than the number of times allowed. Have the customer select
another MOP or credit card.
E8006
ODOMETER INVALID
The odometer reading for a Donlen card was invalid. Enter

the correct odometer reading.
E8007
BAD DATE
An invalid credit card expiration date has been entered.

Enter the expiration date information in a four-digit format
(mmyy).
E8008
PDL DWNLD ERR - CALL

1800 HLP-RUBY
PRESS EXIT TO CONTINUE
The Ruby terminal was unable to successfully perform a

PDL. Call the VeriFone Technical Support Center.
E8009
READ ERROR - DEALER FILE
The Ruby terminal was trying to perform a PDL and the

Dealer File could not be accessed. Have the servicer
E8010
INVALID DATE
An invalid date was entered. Enter date information in the

proper format.
E8011
INVALID BATCH NUMBER
An invalid batch number was entered. Enter a number

between 1 and 99.
E8012
ACCOUNT NUMBER ERROR
Less than 13 digits were entered for a credit card number

when doing manual credit. Enter the correct card number.
June 5, 2013
Numbered Messages Related To Network (Continued)
11-30
#
Message
Description/Action
Errors E8013 through E8030 may be followed by one of the following messages.
TOTAL TOO LARGE, OR NEGATIVE
FUEL AMT TOO LARGE, OR NEGATIVE
NON_FUEL AMT TOO LARGE, OR NEGATIVE
INVALID PRODUCT FOR CARD TYPE
MISSING AUTH CODE
REJECT DUPLICATE TRANSACTION
DO NOT ACCEPT
E8013
TERMINAL DISABLED
(See messages above)
The terminal is not allowed on the network. Have the

servicer investigate the error.
E8014
BAD CARD - <auth. code>

(See messages before E8013)
The credit card was denied. Use another MOP or credit card.
E8015
INVALID CARD - <auth. code>

The account or credit card was invalid. Use another MOP or

credit card.
E8016
EXP CARD - <auth. code>

The credit card has expired. Use another MOP or credit card.
E8017
INVALID DATA - <auth. code>

The data the Ruby terminal sent to the network had a format
error and could not be reconciled. Have the servicer
E8018
DUPLICATE TRANSACTION <auth. code>

The Ruby terminal has sent two authorization requests for

the same transaction. Have the servicer investigate the error.
E8019
HOST UNAVAILABLE - <auth.

code>
The Ruby terminal cannot establish communications with

the network. Try the connection again at a later time.
E8020
NO RESPONSE FROM HOST <auth. code>

The Ruby terminal has successfully connected to the

network but did not receive a response for its request. See
E8021
HOST FAIL - <auth. code>

The network indicates that it is down and unable to process

the Ruby terminals request. See the sites procedures for
E8022
PHONE LINE DOWN - <auth.

code>
The Ruby terminal cannot detect a phone connection. See

E8023
DISCONNECT - <auth. code>

The Ruby terminal detects that the network terminated the

connection. See sites procedures for handling this situation.
E8024
HOST COMM DENIED - <auth.

code>
The Ruby terminal detected a network communication

failure. See the sites procedures for handling this situation.
June 5, 2013
11-31
Message
Description/Action
E8025
TOTAL OVER LIMIT - <auth.

code>
The transaction exceeds the card's credit limit. Choose

another MOP or credit card.
E8026
DEBIT NETWORK
UNAVAILABLE - <auth. code>
The Ruby terminal has detected one of the following

conditions:
A debit card network error
An inquiry balance not available
An unexpected interchange response
See the sites procedures for handling these situations.

E8027
DRIVER ID INVALID
A drivers ID was determined to be invalid.
E8028
INV VEHICLE
A vehicles ID was determined to be invalid.
E8029
PIN ERROR - PLEASE RETRY

DCR message: Displayed when the network returns a PIN

encryption error. The customer must re-enter the PIN.
PIN ERROR <handling code>

A DCR message displayed on the Ruby terminal when the

network returns a PIN encryption error. The customer must
re-enter the PIN.
E8030
TRANSACTION DENIED <auth. code>

The transaction is denied for a reason other than those

described in the previous error messages above. See
procedures for handling this situation.
E8031
CARD ALLOWS ONLY FUEL

PRODUCTS
The customer tried to purchase nonfuel products with a

credit card that allows fuel purchases only. Ask the customer
for another MOP.
E8032
INVALID WEX APPROVAL

NUMBER
The approval number entered for a voice authorization is not

valid. Re-enter the approval number in a six-digit format.
E8036
INVALID PRODUCT OR
CARD INFO
The customer tried to purchase an item that is not allowed by

the credit card being used or incorrect entered data was
entered (vehicle number, driver ID, odometer, etc.).
E8037
CARD HAS THREE PRODUCT

LIMIT
The customer tried to purchase more than three products

with a credit card that allows purchase of only three.
E8038
CARD HAS ONE FUEL

PRODUCT LIMIT
The customer tried to purchase more than one fuel product

with a credit card that allows the purchase of only one.
E8039
CARD HAS TWO PRODUCT

LIMIT PLUS TAX
The customer tried to purchase more than two products with

a credit card that allows the purchase of only two.
E8040
CARD HAS TWO FUEL

PRODUCT LIMIT
The customer tried to purchase more than two fuel products

with a credit card that allows the purchase of only two.
E8041
CARD HAS FOUR PRODUCT

LIMIT
The customer tried to purchase more than four products with

a credit card that allows the purchase of only four.
June 5, 2013
11-32
#
Message
Description/Action
E8042
DATA ERROR <auth code>
The data the Ruby terminal sent to the network had a format
error that could not be reconciled. Have the servicer
E8043
LIMIT REJCT <auth code>
The network denied the transaction because the amount or

products exceeds the cards limits. Ask the customer for
another MOP.
E8044
INV ACCOUNT <auth. code>
The network returns a response that the account or card is

invalid. Ask the customer for another MOP.
E8045
INV FUEL TYPE
The customer tried to purchase a fuel type that was not

allowed by the credit card being used. Ask the customer for
another MOP.
E8046
FLT NO AUTH <auth. code>
The customer tried to purchase a non-fuel product that is not

allowed by the credit card being used (Fleet card). Ask the
customer for another MOP.
E8047
INVALID PIN - PLEASE

RETRY
DCR message: The network returned a PIN error. The

customer is allowed to re-enter the PIN.
PIN REJECT <auth code>
A DCR message displayed on the Ruby terminal when the

network returns a PIN error. The customer must re-enter the
PIN.
E8048
INV FLEET FUNC
The customer tried to perform a fleet function not allowed

by the card being used. Ask the customer for another MOP.
E8049
INV PRODUCT <auth code>
The network rejected the card because the product cannot be

purchased with this credit card.
E8050
INDOOR PAYMENT
The customer must pay inside.
E8051
HOST ERROR
An unrecognized response was received from the network.

See the sites procedures for handling this situation.
E8052
NETWORK REJECT
The DCR system is unable to process the transaction. Ask

the customer for another MOP.
E8053
BK CD RJCT <auth. code>
The network rejected the credit card. Ask the customer for
another MOP.
E8054
RETRIES XCDED
The customer has unsuccessfully tried to enter PIN data

more times than allowed.
E8055
INVALID USER ID - PLEASE

RETRY
The customer has tried to enter an invalid user ID.
E8056
INVALID USER ID - TRIES

EXCEEDED
The customer has unsuccessfully tried to enter user ID data

more times than allowed.
E8057
INV DRIVER
The drivers ID was invalid.
E8058
FREQUENT USER
Denial due to credit card velocity security restrictions.
E8059
CARD ENTRY ABORTED
Card entry or expiration date entry was interrupted. Retry.
June 5, 2013
11-33
Message
Description/Action
E8060
INVALID FUEL SELECTED
Customer attempted to purchase a fuel type not allowed on

the credit card. Ask the customer for another MOP.
E8061
CHARGE TO INVALID
Customer attempted to use a card that had an invalid or

empty value at the ENTER CHARGE TO prompt on the
PINpad.
E8062
PRE-AUTH NOT ALLOWED

FOR EBT CARDS
Cannot pre-authorize EBT cards.
E8063
SEQUENCE NUMBER MUST

BE 3 DIGITS
A manually entered EBT card sequence number is not valid.
E8064
EBT UNAVAILABLE
Network is unable to get authorization from EBT host.

Retry.
E8065
UNABLE TO READ CHECK

<ENTER> TO TRY AGAIN;
<EXIT> TO CANCEL
A check was sent through the Magnetic Ink Character

Recognition reader, but the Ruby was unable to obtain the
information from the reader.
E8066
UNABLE TO PROCESS
CHECK
Two additional attempts to process the check through the

reader have failed.
E8067
CHECK AUTHORIZATION
UNAVAILABLE
Network is unable to get authorization from the check

vendor.
E8068
DECLINED VELOCITY
The check is not accepted because the customer has written

too many checks in the designated time period.
E8069
MUST SETUP EBT

MERCHANT ID FIRST
Attempted to use EBT before entering a valid eight-digit

EBT Merchant ID.
E8070
HUB INVALID
Hubometer entry is invalid for this fleet card.
E8071
TRAILER ID INVALID
Trailer ID is invalid for this fleet card.
Miscellaneous Numbered Messages

#
Message
Description/Action
E9001
PRINTER OFFLINE
Alarm Line Only: The Ruby terminal printer is offline.

Check the connections or press the online button on the
printer to correct.
E9002
PRINTER COMMS ERR
Alarm Line Only: The Ruby terminal and the printer are
not connected. Check connections on the back of the Ruby
terminal and the printer.
E9003
PRINTER COVER OPEN
Alarm Line Only: The printer cover is open. Close the

printer cover to resume operation.
E9004
PRINTER MECH FAIL
Alarm Line Only: The printer has experienced a

mechanical failure. Call the servicer. See Troubleshooting,
if this prohibits sales.
June 5, 2013
11-34
Miscellaneous Numbered Messages (Continued)
#
Message
Description/Action
E9005
DUP STATION ID <dup. station

ID>
Alarm Line Only: The LAN has detected more than one
Ruby terminal with the same station ID on the LAN. Call the
servicer to investigate.
E9006
LAN IO CONFIG ERR
Alarm Line Only: The LAN LDM could not access the
Iocfg.dat. See the sites procedures for handling this
situation.
E9007
LAN DRVR ERR (<error #>)
Alarm Line Only: The LAN device driver could not be

opened. Have the servicer investigate the error.
E9008
LAN <device name> ERR

(<error #>)
Alarm Line Only: The LAN device driver could not be

opened. Have the servicer investigate the error.
E9009
NO SYS KEY FOUND
Alarm Line Only: The applications version number could

not be extracted from the Appcfg.dat file.
E9010
LAN COMMS ERROR
Alarm Line Only: The workstation and controller could not

communicate. Check LAN connections or one of the Ruby
terminals may be down.
E9011
LAN COMMS BLOCKED
Alarm Line Only: LAN communications are blocked. Have

the servicer investigate the error.
E9012
TERM %d LAN BLCKD
Alarm Line Only: LAN communications are blocked. Have

the servicer investigate the error.
E9013
<printer name> DISABLED
Alarm Line Only: The named printer has been disabled.
E9014
<printer name> BLOCKED
Alarm Line Only: The named printer is blocked. Check the

position of the paper rolls.
E9015
<printer name> PAPER LOW
Alarm Line Only: The amount of paper in the named

printer is low. Refill the paper in the named printer.
E9016
E9016 RECEIPT UNAUTH
The printer connected to the Ruby is not an authorized

printer.
E9017
SAPPHIRE COMMS ERR
The workstation cannot connect to Sapphire to send sales

data.
E9018
TCP ERROR
The TCP interface on the register or Sapphire failed to start.

Call the VeriFone Technical Support Center.
03
DO NOT ACCEPT
The Ruby terminal received a denial return code from the

network when processing a Donlen credit card.
June 5, 2013
11-35
11
This section contains general situations that may occur and the steps to take to change
them.
In some cases, the manager may need to perform procedures restricted to certain security
levels.
Troubleshooting procedures are divided by function.
Car Wash
Fuel Sales
Installation Information
Printer
Product Sales
Workstation
Car Wash
Code Does Not Print
If a car wash code does not print on the receipt and the CAR WASH CODE
UNAVAILABLE message was not displayed, check the following items:
The car wash department number is set up in the Department Setup function in Car
Wash Manager mode.
The car wash item is set up in the Car Wash Key Setup function in Car Wash
Manager mode.
Fuel Sales
Cannot Clear a Fuel Sale
If a fuel sale cannot be cleared from the Ruby terminal, check the status of the pump using
the [VIEW] key. If the pump status is HOLD, then the sale may already be on the
ticket, or it may be on another Ruby terminal at the site.
If the sale cannot be found and removed using standard transaction methods, call the
VeriFone Technical Support Center. The representative can provide a one-time password
to access the Clear Pumps on Hold function in Fuel Manager mode.
June 5, 2013
Troubleshooting
11-36
Installation Information
Retrieving Installation Information
Troubleshooting the system may require contacting an agent at the VeriFone Technical
Support Center who asks for the systems installation information.
The Print Installation Information function lists:
Registration Information
Application Configuration
Software Configuration
Hardware Configuration
I/O Configurations
System Upgrades since the original application was installed
June 5, 2013
11-37
1. At the Maintenance mode menu, press the arrow keys until the Print Installation
Information function appears.
2. Press [Select].
3. Installation information begins to print.
** SYSTEM SUMMARY **
Sample Print Installation

Information
REGISTRATION INFORMATION:
========================================
Serial No:
V Part No:
Sites Phone:
Postal Code:
---------------------------------------APPLICATION INFORMATION
========================================
Appl_Name =XXXPAK BXXX 03/25/04
Appl_Name8=GEMPAK
Appl_Ver =x.yy.zz
OpSys_Ver =2.2.8
TEMPFILES =200
RAMFILES =500
---------------------------------------SOFTWARE CONFIGURATION
========================================
DEMO 03/25/04 10:54
Keyboard: 120 Key
Secure-Simm: Present
Lan: Multi-Term
Multi_Term: Controller ID:0
Report_Confi:3Shift
Plu: 1000 PLU Config
Printer: Multi-station Printer Com4
Mux: No_Mux
Scanner: No_Scanner
Back Office: No_Back Office
Fuel: Nofuel
Dcr: No_dcr
Gsm: N0_Gsm
Keypad_Dcr: No_Keypad_Dcr
Gilb_Prompt_:No_Prompt-Dcr
Sch_Prompt_D:No_Prompt-Dcr
Tok_Prompt_D:No_Prompt-Dcr
Tcsa_Prompt_:No_Prompt-Dcr
Way_Prompt_D:No_Prompt-Dcr
Ben_Prompt_D:No_Prompt-Dcr
First_Networ:ADS_Dial modem
Second_Netwo:No_Second_Network
PinPad: PinPad com7
Carwash: No_carwash
Coin dispens:No_Coin_Dispenser
Tank Sensor: None
Dcr_Graphic: No_Graphic_Dcr
MOPrinter: No_MOPrinter
----------------------------------------
June 5, 2013
Print Installation Information Steps
11-38
HARDWARE CONFIGURATION
========================================
System time : 03/25/04 14:08
SRAM Size
: 6291456
SRAM free
: 2897708
SRAM contig : 2129954
DRAM size
: 0
DRAM free
: 0
DRAM contig : 0
EID
: 0000028514e
CPU Speed
: 24 mHz (est.)
Gemix opsys : V2.5.9
Modem
: v1.08
Mezz board
: present
Secure SIMM : present
----------------------------------------
Sample Print Installation

Information
I/O CONFIGURATION
========================================
station
0
kbd.ldm
/dev/kbd1
0 - 0
odsp.ldm
/dev/dsp2
0 - 0
cdsp.ldm
/dev/dsp1
0 - 0
rprt.ldm
/dev/prn2
0 - 0
jprt.ldm
/dev/prn1
0 - 0
lprt.ldm
/dev/lpt
9600 - 8
mag.ldm
/dev/msr
0 - 0
lan.ldm
/dev/lan
115200 n 8
net1.ldm
/dev/modem
2400 n 8
cwdriv.ldm
/dev/com8
9600 n 8
net2.ldm
/dev/com1
2400 n 8
tm930.ldm
/dev/com4
9600 n 8
gcomms.ldm
/dev/com5
19200 n 8
fueldrv.ldm
/dev/com2
9600 e 7
pp.ldm
/dev/com7
1200 n 8
.
.
.
print.ldm
/dev/xxxx
0 - 0
---------------------------------------date: 03/25/04
Time: 14:08
installed by:
X_______________________________________
Name:
Comments:
---------------------------------------------------------------------------------------------------------------------NO UPGRADES SINCE INSTALLATION
----------------------------------------
June 5, 2013
11-39
Printer Communication Errors

If the printer is not printing, is offline, or has lost communication with the Ruby terminal,
check the following items:
Make sure the printer is online.

For example, if the printer was recently opened to check or replace the tape, put
the printer back online by pressing the [ON LINE] or [Ready] button.
Make sure all cables between the Ruby terminal and the printer are secure.
If there is a multi-station printer, reset the printer.

Open the cover of the printer.
Locate the reset button inside, to the right. It is labeled RESET.
Press the reset button briefly with a pencil or pen.
Close the cover.
Press [ON LINE].
If there is an Epson TM-U950 printer, reset the printer.

Locate the black reset button on the back of the printer, located on the blue
connector.
Press and release the reset button.
Press [ON LINE].
Printer Stops Sales
If a printer fails during sales operations so that it stops the sales function, disable the
printer and continue operations until a repair can be made.
1. At the switcher, arrow to the [ MAINTENANCE ] mode.
2. Press [ENTER].
3. Arrow to the Disable Printer function.
4. Press [Select].
> 1. Receipt Printer
2. Journal Printer
5. The available printer types display. Press the arrow keys until the > points at the
printer type to disable.
6. Press [Select].
When the printer is working again, follow these steps using the Enable Printer function
instead of the Disable Printer function.
June 5, 2013
Printer
11-40
Product Sales
PLU Not Found
The PLU Not Found message could occur in the following cases:
After keying a number, pressed [ENTER] instead of pressing a department or MOP. Press
[ERROR CORR] to correct the entry.
Keyed a PLU number that should exist but does not:

If a PLU number is keyed incorrectly, key it again and press [ENTER].
If a PLU number is valid but has not been defined in the Ruby terminal, key the
price of the item and press [ENTER]. PLUs entered this way are reported in
the PLU Exception Report.
Workstation
Download from Controller: LAN COMMS ERROR
Every time a workstation enters Sales mode it checks the data files on the controller to
make sure that no changes (like new PLUs or prices) have been made. If changes have
been made, the new versions of the files are downloaded to the workstation.
If there is a communication problem between the controller and the workstation, the
workstation does not download the files. If that happens, the following message appears
on the workstations display:
Continue Sales [Y/N] ?
UNABLE TO DOWNLD (file name)
There are two choices:
1. Correct the error.
a. Press [No].
b. Check the LAN cable(s) between the workstation and controller.
c. If the workstation powered up faster than the controller, press [EXIT] on the
workstation, wait for the controller to complete power up, and then enter Sales
mode again.
d. Try downloading the files again (start Sales mode on the workstation).
2. Continue sales on the workstation with the old data files.
a. Press [Yes] each time the question is repeated.
b. Sales mode starts.
June 5, 2013
11-41
03/25/04 16:59 DOWNLOADING DATA FILES

END DOWNLOAD
PLU File
download
Department File
download
Employee File
download
Currency File
download
03/25/04 16:59 END DOWNLOAD
Journal Entry: No errors occurred

in the download
ok
ok
ok
ok
If the download did have errors, the journal prints information similar to the following
partial sample.
03/25/04 14:39 DOWNLOADING DATA FILES
END DOWNLOAD
Journal Entry: Errors occurred in

the download
E#7014: LAN COMMS ERROR

Unable to downld PLU File
E#7015: PLU File
may have old data
Unable to downld Department File
E#7015: Department File may have old
data
Unable to downld Category File
E#7015: Category File
may have old
data
Unable to downld PLU Promo File
E#7015: PLU Promo File
may have old
data
Unable to downld Employee File
E#7015: Employee File
may have old
data
.
.
.
Unable to downld PLU File
E#7015: Report Config
may have old
data
03/25/04 14:39 END DOWNLOAD
If sales is running without the most current files, there may be reporting or operating
problems.
June 5, 2013
If the download had no errors, the journal prints information similar to the following
sample.
11-42
June 5, 2013
12
Additional Information
This chapter contains additional information for running the system.
CITGO Cards
The following card types are supported:
American Express
CITGO Plus
June 5, 2013
CITGO Cash
CITGO Fleet
Debit cards
Diners Club
Discover
EBT
Fleet One
Fuelman
Gascard
MasterCard
MasterCard Fleet
MetroSplash
United Refining Consumer
United Refining Fleetshare
United Refining Prepaid
VISA
VISA Fleet
Voyager
Wright Express
CITGO Business Fleet
CITGO Business Select Fleet
12-2
CITGO Universal Fleet
Note:
Additional cards may be accepted if access to a proprietary card network

system is installed. A Ruby Card may also be required.
June 5, 2013
12-3
The CITGO application uses the following product codes.

Note:
These product codes are valid as of the date of publication of this manual.
Before using these product codes, please check to make sure they have not
changed.
CITGO Product Codes
Code
Product
01
DISABLED
02
Unleaded
Enabled
03
Premium 1
Enabled
04
Fuel
Enabled
05
Kerosene
Enabled
06
Diesel taxed
Enabled
07
Miscellaneous merchandise
Enabled
08
Batteries and accessories
Enabled
09
Labor
Enabled
10
Tires
Enabled
11
June 5, 2013
DISABLED
12
Unleaded full service
Enabled
13
Premium 1 full service
Enabled
14
Oil
Enabled
15
Lube
Enabled
16
Midgrade 1
Enabled
17
Midgrade 1 full service
Enabled
18
Coupon
Enabled
19
CNG
Enabled
20
Tax
Enabled
21
Car wash
Enabled
22
Towing
Enabled
23
Repairs
Enabled
24
Parts
Enabled
25
Midgrade 2
Enabled
26
Enabled
27
Midgrade 3
Enabled
Product Codes
12-4
CITGO Product Codes (Continued)
Code
Product
28
Enabled
29
Auto merchandise
Enabled
30
Premium 2
Enabled
31
Premium 2 full service
Enabled
32
Diesel full service taxed
Enabled
33
Prepaid card
Enabled
34
Diesel 2 taxed
Enabled
35
Diesel 2 full service taxed
Enabled
36
Gasohol
Enabled
37
Discount
Enabled
38
Diesel not taxed
Enabled
39
Diesel full service not taxed
Enabled
40
Diesel 2 not taxed
Enabled
41
Diesel 2 full service not taxed
Enabled
42
Ethanol
Enabled
43
E85 (Ethanol 85)
Enabled
44
Miscellaneous Service
Enabled
45
Ethanol full service
Enabled
46
Ethanol 2
Enabled
47
Ethanol 2 full service
Enabled
48
Ethanol 3
Enabled
49
Ethanol 3 full service
Enabled
50
Gasohol full service
Enabled
51
Gasohol 2
Enabled
52
Gasohol 2 full service
Enabled
53
Gasohol 3
Enabled
54
Gasohol 3 full service
Enabled
55
Tobacco
Enabled
56
Prepared Foods
Enabled
57
Restaurant
Enabled
58
Milk
Enabled
59
Beverages
Enabled
60
Tobacco Outlet
Enabled
June 5, 2013
12-5
Code
June 5, 2013
CITGO Product Codes (Continued)

Product
61
Lottery
Enabled
62
Prepared Food Cost
Enabled
63
BIODIESEL OFF ROAD
Enabled
64
ULSBDIESEL OFF ROAD
Enabled
65
B2 BIODIESEL
Enabled
66
B5 BIODIESEL
Enabled
67
B10 BIODIESEL
Enabled
68
B11 BIODIESEL
Enabled
69
B15 BIODIESEL
Enabled
70
B20 BIODIESEL
Enabled
71
B100 BIODIESEL
Enabled
72
ULSBIODIESEL 2
Enabled
73
ULSBIODIESEL 5
Enabled
74
ULSBIODIESEL 10
Enabled
75
ULSBIODIESEL 11
Enabled
76
ULSBIODIESEL 15
Enabled
77
ULSBIODIESEL 20
Enabled
78
ULSBIODIESEL 100
Enabled
12-6
June 5, 2013
13
Index
A
amount tendered 6-2
approve pump 3-3
at-for pricing 5-9
authorization, check 6-8
autocollect inside sale 4-2
B
backspace 2-16
balance inquiry
CITGO Cash Card 6-27
EBT functions 10-7
loyalty 10-5
bar codes 5-2
scanner 5-8
basic
department sale 5-9
payment 6-2
sale 2-13
batch details 10-4
Bennett, DCR prompts 4-18
BOL functions 10-9
bottle deposit/return 5-31 to 5-32
C
cancel kiosk order 8-2
car wash 5-16
DCR sale 5-16
discount 5-18
refund 5-20
Ruby Card 1-6
troubleshooting 11-35
valid dates for code 5-18
void ticket 5-18
carwash
code does not print 11-35
cash 6-7
June 5, 2013
acceptor 4-29
acceptor, refund 4-29
back without purchase 6-14
refund 6-7
check
authorization 6-8
payment 6-8
pre-authorization 6-27
clear 2-16
entry 2-16
reserve 3-4
clock in/out 9-2
codes, sales items 1-5
coin dispenser 2-10
convert price level 4-2
correction
backspace 2-16
clear 2-16
iOrder 8-1
coupon 6-8
POP coupon payment 4-32
credit 6-15
cards supported 12-1
fleet card 6-19
manual 6-12 to 6-13
manual entry, refund 6-12
payment 6-13
proprietary card 4-17, 6-24 to
6-25
proprietary card refund 6-25
quick credit 10-6
refund 6-17 to 6-18
currency, foreign 6-7
current fuel sale 3-3
D
DCR
Bennett prompts 4-18
cash acceptor 4-29
display prompts 4-18

Dresser/Wayne prompts 4-18
Gilbarco prompts 4-18
receipt reprint 4-13
Schlumberger prompts 4-18
Tokheim prompts 4-18
deal pricing 5-21
debit 6-16
cash back 6-14
manual 6-12
refund 6-17 to 6-18
without purchase 6-14
department sale
at-for pricing 5-9
basic 5-9
definition 1-8
fees/charges 5-31
fractional quantity 5-9
ID checking 5-10
money order 5-12
other department 5-9
PLU not found 5-11
quantity 5-11
repeated department sale 5-9
deposit, in-house account 6-23
disapprove pump 3-6
discount
car wash 5-18
dollar 5-33
fixed 5-33
fuel 4-39
non-fuel sale 5-33
percent 5-33
POP 4-31
promotion 5-34
special 5-35
variable 5-33
VeriFone Mix n Match 5-24
dollar discount 5-33
Dresser/Wayne, DCR prompts
4-18
drive off 4-12
13-2
E
EASY ID, Ruby Card 1-6
EBT functions 10-6
balance inquiry 10-7
voucher clear 10-6 to 10-7
electronic food stamps 6-9
error correct
PLU not found department
5-11
sale 2-16
F
fast credit
disabled 4-7
fuel sale 4-6
fuel sale with merchandise 4-7
loyalty 7-9
fees/charges 5-31
department sale 5-31
money order 5-31
negative 5-32
refund 5-32
fixed discount 5-33
fleet card
payment 6-19
refund 6-20
food stamps 6-4, 6-9
electronic 6-9
mix n match 5-24
paper 6-9
special discount 5-35
foreign currency 6-7
form feed 2-17
fuel control 3-1
approve pump 3-3
clear reserve 3-4
disapprove pump 3-4, 3-6
functions 3-3
icons 3-2
move fuel point 3-5
stop pump 3-6
view due fuel sales 3-7
view pump status 3-7
fuel icons 3-2
fuel sale 4-1, 4-12
autocollect inside sale 4-2
cash 4-13
cash acceptor 4-29
convert price level 4-2
correct sale to wrong customer
4-16
credit 4-13
current 3-3
DCR 4-18
discount 4-39
fast credit disabled 4-7
fast credit prepay 4-6
fast credit prepay with
merchandise 4-7
fuel tax addition 4-3
fuel tax exempt 4-4
manual fuel, refund 4-13
not qualified for POP 4-38
POP 4-31
POP code redeem 4-33
POP discount prepay 4-35
POP discount with car wash
4-36
POP free award 4-33
postpay 4-3
prepay 4-4
prepay underrun 4-5
preset 4-10
pump test 4-13
reprint DCR receipt 4-13
rest in gas 4-11
restriction 4-17
stacked 3-3
void prepay 4-5
void preset fuel sale 4-11
fueling limit, POP discount 4-36
G
Gilbarco, DCR prompts 4-18
glossary terms 1-8
I
ID checking
PLU sale 5-5
in-house account 6-21
deposit 6-23
refunds 6-22
installation
print installation information
11-37
retrieving information 11-36
iOrder kiosk 8-1
cancel order 8-2
corrections 8-1
merchandise sale 8-1
K
keys
identifying 1-9
keyboard 1-9
L
logo 1-4
lotto 6-11
loyalty
balance inquiry 10-5
functions 10-5
inside line item sale 7-5
inside PPG and ticket-level sale
7-5
inside PPG sale 7-3
inside ticket-level sale 7-3
outside PPG and ticket-level
sale 7-8
outside PPG sale 7-7
outside ticket-level sale 7-7
prepay, fast credit 7-9
refund 7-10
sales 7-1
M
mail 10-3
manual entry
card entry 6-17
credit 6-12
credit card 6-13
proprietary card 6-24
manual fuel 4-12
refund 4-13
membership, POP discount 4-34
menu 1-8, 5-8
messages
fuel icons 3-2
general 11-2
numbered 11-6
method of payment
See MOP
food stamps 5-24
price override 5-24
receipt 5-26
June 5, 2013
13-3
N
negative fees/charges 5-32
network functions
batch details 10-4
BOL 10-9
EBT 10-6
loyalty 10-5
mail 10-3
quick credit 10-6
no sale 2-13
non-fuel sales 5-1
O
operator display
format 1-3
ready prompt 2-15
P
paper food stamps 6-9
parameter 1-8
pay in 9-4
pay out 9-5
vendors by money order 9-5
payment 6-1
amount tendered 6-2
basic 6-2
cash 6-7
check 6-8
coupon 6-8
credit 6-12 to 6-13, 6-15
debit 6-14, 6-16
drive off 4-12
June 5, 2013
fleet card 6-19

food stamps 6-9
lotto 6-11
manual credit 6-12
manual entry, debit 6-12
multiple MOPs 6-4
other currency 6-7
other MOP 6-5
POP code 4-32
POP coupon 4-32
receipt 6-3
tax exempt 6-6
pending transactions, view 9-10
percent discount 5-33
PLC 1-8
PLU 1-8
PLU sale 5-2
bar codes 5-2
open PLU 5-5
PLU entry 5-2
PLU not found 5-5
PLU not found department
5-11
price check 5-7
price override 5-7
quantity 5-7
POP
code, payment 4-32
coupon 4-32
discount for prepay fuel sale
4-35
discount fuel sale 4-31
discount fueling limit 4-36
discount with car wash 4-36
discount, refunds 4-36
free award 4-33
membership card 4-34
qualified card type 4-35
redeem code 4-33
redeem discounts 4-32
unqualified fuel sales 4-38
postpay, fuel sales 4-3
power up, Ruby terminal 2-2
pre-authorization, CITGO Cash
Card 6-27
prepaid cards
merchandise sale 6-26
sale and activation 6-25
prepay fuel sale 4-4
loyalty 7-9
void 4-5
preset fuel sale 4-10
void 4-11
price
check 5-7
override 5-7
override, VeriFone Mix n
Match 5-24
print
previous transaction 9-12
receipt 2-15
ticket 9-11
printer
form feed 2-17
product codes 12-3
promotion 5-34
car wash 5-18
prompts
Bennett 4-18
Dresser/Wayne 4-18
Gilbarco 4-18
Schlumberger 4-18
Tokheim 4-18
proprietary card
manual card entry 6-24
manual refund 6-25
refund 6-25
restricted sales 4-17
pump
approve 3-3
restart 3-5
stop 3-6
test 4-13
Q
quantity
at-for pricing 5-9
PLU sale 5-7
quick credit 10-6
R
receipt 6-3
format 1-4
mix n match 5-26
printing 2-15
reprint DCR receipt 4-13
Ruby receipt data 1-6
refund 6-5
bottle deposit 5-32
car wash 5-20
Index
refund 5-25
mode 1-8
modifier 5-6
money order 5-12
fees/charges 5-31
messages 5-14
refund 5-15
Ruby Card 1-6
vendor payments 9-5
MOP 1-8
food stamps 6-4
multiple 6-4
other 6-5
move fuel point 3-5
multiple MOPs 6-4
13-4
cash 6-7
cash acceptor refund 4-29
credit 6-17 to 6-18
debit 6-17 to 6-18
fees/charges 5-32
fleet card 6-20
in-house account 6-22
loyalty 7-10
manual credit 6-12
Mix n Match 5-25
money order 5-15
POP discount 4-36
special discount items 5-36
reserve, clear 3-4
rest in gas 4-11
restart pump 3-5
restricted fuel sale 4-17
Ruby Card 1-6
Ruby terminal, power up 2-2
S
safe
drop 9-7
loan 9-9
sale
at-for pricing 5-9
basic 2-13
car wash 5-16
cashier # required 2-14
correcting 2-16
deal pricing 5-21
department sale 5-9
department with ID 5-10
discount 5-33
error correct 2-16
fees/charges 5-31
form feed 2-17
iOrder kiosk 8-1
loyalty 7-1
menu sales 5-8
money order 5-12
no sale 2-13
no sale security 2-14
open PLU 5-5
options 2-13
PLU 5-2
PLU bar codes 5-2
PLU entry 5-2
PLU not found 5-5, 5-11
PLU with ID 5-5
PLU with modifier 5-6

prepaid card 6-26
price check 5-7
price override 5-7
quantity 5-7, 5-11
ready prompt 2-15
receipt printing 2-15
scanner 5-8
security checks 2-13
starting 2-1, 2-6
subtotal 2-14
tender amount 2-14
void line 2-17
void line with security 2-17
void ticket 2-18
void ticket with security 2-18
sales management 9-1
clock in/out 9-2
pay in 9-4
pay out 9-5
print previous transaction 9-12
safe drop 9-7
safe loan 9-9
suspend/recall transaction
9-10
ticket print 9-11
view pending transactions
9-10
scanner
bar codes 5-8
Schlumberger, DCR prompts 4-18
security check
cashier # required 2-14
no sale 2-14
types 2-13
void line 2-17
void ticket 2-18
slogan 1-5
food stamps 5-35
other MOP 5-36
refund 5-36
special discount key 5-35
stacked 3-3
stop pump 3-6
subtotal 2-14
suspend/recall transaction 9-10
switcher 1-8
T
tax
addition 4-3
exempt 4-4, 6-6
sales item codes 1-5
tender amount 2-14
terms 1-8
test fuel pump 4-13
third-party loyalty 7-1
ticket print 9-11
Tokheim, DCR prompts 4-18
transaction 1-8
cancelling kiosk order 8-2
print previous 9-12
suspend/recall 9-10
view pending 9-10
troubleshooting
car wash 11-35
code does not print 11-35
fuel sale 11-35
messages 11-1
PLU not found 11-40
printer 11-39
sales 11-40
workstation 11-40
U
underrun 4-5
V
variable discount 5-33
vendor payments 9-5
error correct 5-24
pricing 5-23
void line 5-25
void ticket 5-25
view
due fuel sales 3-7
fuel sales 3-6
pending transactions 9-10
pump status 3-7
VIP (NAXML Deal) 5-22
void
line 2-17
line, VeriFone Mix n Match
5-25
June 5, 2013
13-5
June 5, 2013
5-25
ticket, with security 2-18
void line with security 2-17
voucher clear, EBT functions 10-6
to 10-7
W
workstation
coin dispenser 2-10
Index
prepay fuel sale 4-5

preset fuel sale 4-11
ticket 2-18
ticket, car wash 5-18
ticket, VeriFone Mix n Match

Citgo Sales Ruby

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What is EASY ID and how should it be used?

What is EASY ID and how should it be used?

What are some important things to check when verifying a customer's ID?

What are some important things to check when verifying a customer's ID?

CITPAK

CITPAK Sales Reference

Weights and Measures

CITPAK Sales Reference

CITPAK Sales Reference Revision History

Reflects significant software updates.

Reflects updates to the previous revision.

February 10, 1997

Reflects updates to the previous revision.

Reflects updates to the previous revision.

July 28, 1997

Reflects updates to the previous revision.

January 12, 1998

Reflects updates to the previous revision.

Reflects updates to the previous revision.

July 29, 1998

Production release of software and documentation.

Reflects updates to the previous revision including

June 16, 1999

Added Keypad Error messages to Messages/

October 18, 1999

Reflects addition of VeriPASS.

January 31, 2000

Added Quick Credit, Combo, and Mix/Match,

February 22, 2000

Expanded the explanations of how to handle Card

Production release of software and documentation.

October 20, 2000

Added VeriPASS Functions chapter which

September 21, 2001

Reflects addition of POP Discount functionality.

CITPAK Sales Reference Revision History (Continued)

January 25, 2002

Reflects updates that include alternate POP

Production release of software and documentation.

August 16, 2002

Production release of software and documentation.

Reflects updates to the previous version and the

February 18, 2005

Production release of software and documentation.

March 30, 2005

Reflects updates to include support for Electronic

October 19, 2005

Reflects updates to include support for Loyalty and

May 31, 2006

Reflects updates to include Kiosk and prepaid card

September 26, 2006

Production release of software and documentation.

Beta release of software and documentation.

June 13, 2008

Reflects updates to include iOrder Kiosk sales and

July 27, 2009

Production release of software and documentation.

Production release of software and documentation.

CITPAK Sales Reference

Reflects updates to include date of birth