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    Nicole Norris - Trainer/Facilitator/Process Improvements

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    For the last ten years my experience has centered on operations, coaching, training and process improvements. I have been very successfully in training and developing people and have been heavily involved in customer relationship management. I have high marks in efficiency in regards to performance management. I have a strong background in the distribution environment and corporate environment. I have implemented an Oracle and Warehouse Management system and championed multiple Six Sigma projects as a Green Belt that have saved my past company hundreds of thousands of dollars. I have experience training both exempt and non-exempt personnel. This training ranges from technical ISO training to leadership skills training. I conduct routine classes on policies and procedures and as needed operational training to ensure that quality is maintained. I have facilitated many LEAN and Kaizen classes. I have been certified through prior experience as an ISO 9000 Internal Auditor. I help lead the organization from the 9002:1994 standard to our upgraded 9001:2000 certification. I have a strong desire to impact knowledge on the audience that I address.

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    Nicole Norris - Trainer/Facilitator/Process Improvements

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    nickyknorris
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    For the last ten years my experience has centered on operations, coaching, training and process improvements. I have been very successfully in training and developing people and have been heavily involved in customer relationship management. I have high marks in efficiency in regards to performance management. I have a strong background in the distribution environment and corporate environment. I have implemented an Oracle and Warehouse Management system and championed multiple Six Sigma projects as a Green Belt that have saved my past company hundreds of thousands of dollars. I have experience training both exempt and non-exempt personnel. This training ranges from technical ISO training to leadership skills training. I conduct routine classes on policies and procedures and as needed operational training to ensure that quality is maintained. I have facilitated many LEAN and Kaizen classes. I have been certified through prior experience as an ISO 9000 Internal Auditor. I help lead the organization from the 9002:1994 standard to our upgraded 9001:2000 certification. I have a strong desire to impact knowledge on the audience that I address.

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    Nicole Norris -Trainer/Facilitator/Process Improvements

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    For the last ten years my experience has centered on operations, coaching, training and process improvements. I have been very successfully in training and developing people and have been heavily involved in customer relationship management. I have high marks in efficiency in regards to performance management. I have a strong background in the distribution environment and corporate environment. I have implemented an Oracle and Warehouse Management system and championed multiple Six Sigma projects as a Green Belt that have saved my past company hundreds of thousands of dollars. I have experience training both exempt and non-exempt personnel. This training ranges from technical ISO training to leadership skills training. I conduct routine classes on policies and procedures and as needed operational training to ensure that quality is maintained. I have facilitated many LEAN and Kaizen classes. I have been certified through prior experience as an ISO 9000 Internal Auditor. I help lead the organization from the 9002:1994 standard to our upgraded 9001:2000 certification. I have a strong desire to impact knowledge on the audience that I address.

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    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    207 views2 pages

    Nicole Norris - Trainer/Facilitator/Process Improvements

    Uploaded by

    nickyknorris
    For the last ten years my experience has centered on operations, coaching, training and process improvements. I have been very successfully in training and developing people and have been heavily involved in customer relationship management. I have high marks in efficiency in regards to performance management. I have a strong background in the distribution environment and corporate environment. I have implemented an Oracle and Warehouse Management system and championed multiple Six Sigma projects as a Green Belt that have saved my past company hundreds of thousands of dollars. I have experience training both exempt and non-exempt personnel. This training ranges from technical ISO training to leadership skills training. I conduct routine classes on policies and procedures and as needed operational training to ensure that quality is maintained. I have facilitated many LEAN and Kaizen classes. I have been certified through prior experience as an ISO 9000 Internal Auditor. I help lead the organization from the 9002:1994 standard to our upgraded 9001:2000 certification. I have a strong desire to impact knowledge on the audience that I address.

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    NICOLE K.

    NORRIS
    5013 Joshua Drive • Flower Mound, TX 75028 •(H) 817-490-7891 • (C) 972- 740-1908
    [email protected]

    Trainer/Facilitator/Process Improvements

    Achievement & Skills: I served as the single point of contact for quality and training. Creative
    ability to build, modify and deliver course curriculum. I am skilled with communicating with people,
    including training, directing and following up for effectiveness. Conducted mandatory ISO, LEAN, and
    5S Training Redesigned the initial company training and orientation classes. Certified to train Ken
    Blanchard’s Situational Leadership II. Routinely facilitated Kaizen events and refresher trainer. Achieved
    required ISO Certification. Certified Internal ISO Auditor. Completed Six Sigma Green Belt course.

    PROFILE
    I am an energetic, well-organized individual with a great mix of operations; process improvement and
    training. I love seeing a challenge and working to achieve better results. My personality and my ability
    to communicate with all levels of an organization would easily allow me to fit into your organization.

    WORK EXPERIENCE
    CTDI, Flower Mound, Texas October 2008 –Current
    CONTINUOUS IMPROVEMENT SPECIALIST
    Work cross functionally to improve front-end processes. Implemented lean initiatives that reduced risk,
    lowered cost, increased efficiency while improving quality. Enhanced operational effectiveness
    through cross-organizational communications. Improved accountability by making
    responsibilities evident through process modeling.
    • Created processes and compliance metrics for International Department.
    • Transitioned customer key operations from Illinois to Texas; without impacting quality or on
    time deliver
    • Worked with IS to bridge legacy system to SAP
    • Decreasing labor by 27% by realign responsibilities from specialist to associates
    • In less than 60 days improved efficiencies in 3 areas by a combined 32%
    • Identified training needs by establishing and monitoring performance metrics

    ATCLE, Fort Worth, Texas April 2005 – May 2008


    REVERSE LOGISTICS MANAGER
    Manage the in-bound reverse logistics operations for AT&T formerly known as Cingular Wireless (3PL)
    Provide leadership and direction to 80 to 100 non-exempt employees and 5 exempt employees.
    Process 380K serialized units monthly. Responsibilities include inventory management, P/L’s,
    yearly revenue of 12MM, customer service level and quality standards of 99.6. Point of contact for
    all escalated issues and concerns.
    • Converted 3 legacy processes and systems to Oracle
    • Reduced labor cost by 12%
    • Forecast Labor/Overtime resulting in a decrease of 13% in 2007
    • Increased productivity by 10% through efficiency gains yearly

    ATCLE, Fort Worth, Texas April 2003 – March 2005


    OPERATIONS SUPERVISOR
    Responsibilities for the supervision, training and hiring of employees. Department liaison for customers,
    vendors and management staff. Responsibilities include operations research, analysis, problem
    solving and inventory management. Responsible for production metrics to include daily
    production goals and quality. ISO 9001-2000 element champion for Document and Data Control.
    • Maintained 3 % turnover in 2004
    • Implemented cost saving process improvements of 45K
    • Facilitated Kaizan events utilizing Six Sigma Tools
    Nicole K. Norris
    Page Two

    ATCLE, Fort Worth, Texas April 2000 - April 2003


    QUALITY SYSTEMS/TRAINING SUPERVISOR
    Responsible for the training and compliance efforts for the company’s Quality System (ISO 9000)
    including quality assurance, internal audit process, and documentation. Created quality standards for
    benchmarking the effectiveness of our ISO 9002 system. Redesigned the initial training program
    (soft and technical) for managers, supervisors, and warehouse employees.
    Formalized an internal audit program
    Implemented a training database to track internal and external training
    Designed many refresher programs based on needs analysis studies
    Single point of contact for our On–Site Temporary Personnel Service

    PILGRIM CLEANERS, Houston, Texas February 1998 – April 2000


    CORPORATE TRAINER
    Conducted weekly new hire training for all employees
    Created and distributed material to aid in follow up training
    Provided ongoing classes on sales and customer service
    Conducted monthly audits with a complaint rate of 98%

    PARK BANK, Milwaukee, Wisconsin May 1997 - February 1998


    PERSONAL BANKER
    Responsible for marketing and cross selling bank products and services to new and existing customers.
    Increased single account customers by 36%
    Possess excellent analytical skills to review financial statements and credit reports for approval process
    Responsible for closing both personal and home equity loans.

    E.W. BLANCH COMPANY, Minneapolis, Minnesota September 1996 - April 1997


    TECHNICAL ACCOUNT REPRESENTATIVE

    EDUCATION
    Iowa State University, Ames, Iowa 1996
    Bachelor of Science
    Held various positions/internships while obtaining my degree. These experiences further enhanced my
    customer service, communication, presentation, and analytical skills.

    HONORS & ORGANIZATIONS


    Certificate of Completion of Six Sigma Green Belt Course
    Ken Blanchard’s Situational Leadership II Certified Trainer
    Numerous Peer Awards
    ISO 9000 Internal Auditor
    ASQ Member
    American Institute of Banking
    Iowa State University Business Association
    Alpha Kappa Alpha Sorority Inc.
    Family Financial Counselor, Iowa State University
    Received Norwest Service Excellence Award

    SPECIAL SKILLS
    Proficient in WMS, SAP, Microsoft Word, Excel, PowerPoint, Visio, Access and Project Management.

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