Service Manual: DF3033ST

Service Manual
33 Widescreen Fireplace with Full Feature Remote
Model Numbers:
DF3033ST - MOD / to B

REV
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
PCN
DATE
00
11534 Jul 22, 09
01
11622 Sep 11, 09
7400210000rev01
Table Of Contents
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 3
Exploded Parts Diagram and Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 5
Wiring Diagram and Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 6
Light Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7
Mirror Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7
3 Position On/Off Switch Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 7
Heater On/Off Switch Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 8
Light Dimmer Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 8
Flame Action Control Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 9
Flicker Motor/Flicker Rod Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 9
Thermostat Control Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 10
Remote Control Board Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 11
Log Driver Control Board Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 11
Heater Assembly Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 12
Power Cord Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 13

Operation
interference with other units.
Electric Fireplace Manual Control
Battery Installation
The manual controls for the fireplace are located in the upper
right hand corner (Figure 1).
1. Depress tab on the battery cover on the back of the

remote transmitter and remove battery cover (Figure 2).
Figure 1
Figure 2
Batteries
Unlocked
Locked
Child Lock Tab

Child Lock
2. Install two (2) AAA batteries into the remote control

(originally included).
A. Main On/Off Switch

Supplies power to the 3 position manual control switch.
3. Ensure child lock is in the unlocked position.

4. Replace the battery cover.
B. 3 Position Manual Control Switch
! NOTE: When the BAT symbol is present on the remote
Remote (left position): The unit is operated with the remote

control.
control it is recommended to replace the batteries

promptly, to maintain full functionality of the remote/
fireplace. The remote transmitter has a battery backup
time of only several hours.
Flame (center position): The flame effect is turned ON.

Flame & Heat (right position): The flame effect and heater
are turned ON simultaneously. When the manual control is
in the Flame & Heat position the heater does not run on the
remote operated thermostat.
Initializing The Remote Control

1. Plug cord into 120 Volt wall outlet.
! NOTE: When the manual control switch is in the Flame

2. Ensure the Main On/Off switch located in the switch box

on the fireplace in the upper right hand corner is in the
ON position.
and Flame & Heat positions, the fireplace unit will not
operate with the remote control.
C. Initialization Button
3. Set the 3 position manual control to the Remote position

(left position).
Used to synchronize the remote control.
4. Press and hold the Initialization Button on the unit.
Resetting The Temperature Cutoff Switch
5. While holding the Initialization Button, press the

button on the remote control
Flame/Heat ON/OFF
transmitter.
Should the heater overheat, an automatic switch will turn the

heater off and it will not come back on without being reset.
The temperature cutoff switch can be reset by unplugging the
unit, waiting five (5) minutes and plugging the unit back in.
6. Release the Initialization Button on the unit.

7. Press the Flame/Heat On/Off button
Heat function on.
CAUTION: If you need to continuously reset the heater,

unplug the unit and call Dimplex North America Limited
at 1-888-346-7539. Please have your model and serial
number ready when calling.
to turn the Flame/
Frequency Interference
If the fireplace does not respond properly to the remote
control, the remote operating frequency may have to be
reset. The remote control can send another frequency code
to the circuit board to eliminate interference.
Remote Control
The remote control has a range of approximately 50 feet
(15.25 m), it does not have to be pointed at the fireplace
and can pass through most obstacles (including walls). It
is supplied with 243 independent frequencies to prevent
1. Simultaneously press the Temperature Down button

and the Flame Speed Down button on the remote
control.
3
Press the 12. Flame Speed Up button to increase the speed

of the flame.
2. COD will appear in place of the sleep timer digits.

3. Release the Temperature Down button and the Flame
Speed Down button.
Press the 11. Flame Speed Down to decrease the speed of

the flame.
4. Press the Initialization Button on the unit.

5. Press the
5. Sleep Timer
button on the remote.
Your remote will now have a different frequency

communicating with the fireplace.
The Sleep Timer automatically shuts off the fireplace after a

preset time (from 30 minutes to 8 hours).
Remote Control Functions (Figure 3)
Press the 6. Flame & Heat On/Off button

fireplace ON.
Figure 3
9
11
To set the sleep timer press the 14. Sleep Timer Up button.
Set the timer from 30 minutes through 8 hours. The fireplace

will automatically turn off when the sleep timer reaches zero
(0) minutes.
12
The sleep timer can be cancelled at any time by pressing

the 13. Sleep Timer Down button repeatedly until the sleep
timer displays 0.
14
6. Flame & Heat On/Off Button
10
13
to turn the
Flame/Heat function ON. When 2. Set Temperature is
higher then 1. Room Temperature the heat will come on.
To turn the heat off, lower the 2. Set Temperature so that its
setting is lower then the 1. Room Temperature. The default
temperature setting is 72F (22C).
to turn the
! NOTE: When using the remote control the heater runs

1.
2.
3.
4.
5.
6.
7.
Room Temperature
Set Temperature
Dimmer
Flame Speed Control
Sleep Timer
Flame & Heat On/Off
Temperature Down
8.
9.
10.
11.
12.
13.
14.
on a thermostat. Press the 8. Temperature Up or 7.

Temperature Down buttons to adjust the set
temperature. Once the desired set temperature is
reached the heater will turn off. The heater will cycle on
and off to maintain the desired set temperature.
Temperature Up
Dimmer Down
Dimmer Up
Flame Speed Down
Flame Speed Up
Sleep Timer Down
Sleep Timer Up
Child Lock (Figure 2)

1. Depress tab on the battery cover on the back of the
remote transmitter and remove the battery cover (Figure
5).
2. Set Temperature
2. Move Child Lock tab to the right to lock the remote

transmitter.
Press 6. Flame & Heat On/Off button to turn fireplace on.

Press 8. Temperature Up to raise thermostat.
3. Move Child Lock tab back to the left to unlock the

remote transmitter.
Press 7. Temperature Down to lower thermostat.
4. Replace the battery cover.
Press both 8. Temperature Up and 7. Temperature Down

to change F to C.
! NOTE: To temporarily unlock the remote transmitter

press (in order) 7. Temperature Down then 8.
Temperature Up then 9. Dimmer Down.
3. Dimmer
Press the 6. Flame/Heat On/Off button
Heat on.
to turn the Flame/
When the remote transmitters backlight is illuminated the

Child Lock is bypassed. When the backlight is off the Child
Lock is re-activated.
Repeatedly press the 10. Dimmer Up or 9. Dimmer Down

button to decrease or increase the brightness of the upper
lights.
4. Flame Speed
Flame/Heat on.
to turn the
Exploded Parts Diagram
13
6
12
9
1
7
10
8
11
14
2
Replacement Parts List

DF3033ST
Part Number
Replacement Part:
1. 30 Urethane Log Set
2. Flicker Motor
3. Heater Assembly (w/cutout)
4. Main On/Off Switch
5. Cord Set
6. Upper Light Harness
7. Lower Light Harness (outer pair)
6905060159
0439070100RP
3000240200KIT
2000330200RP
2800070200RP
4100040300RP
2500400200RP
2500400100RP
8. Lower Light Socket (center)

9. Mirror - Silvered
10. Front Glass
11. Remote Transmitter
12. Remote Receiver
13. Manual/Remote Switch Board
14. Flicker Rod
5
2500150200RP
5900910100RP
1015270159RP
3000350100RP
3000300200RP
3000300300RP
5901250100RP
Wiring Diagram
Cord Set
Main On/Off
Switch
Heater
Assembly
Remote
Receiver
Flicker
Motor
Log Set
Light Bulb Replacement
be necessary to remove.
Allow at least five (5) minutes for light bulbs to cool before
touching bulbs to avoid accidental burning of skin.
4. Set Log Set in front of fireplace.

5. Disconnect the Log Set LED wire harness from unit.
Light bulbs need to be replaced when you notice a dark

section of the flame or when the clarity and detail of the log
Ember Bed exterior disappears. There are three (3) bulbs
under the Log Set, which generate the flames and embers,
and two (2) bulbs above the log that illuminate the log
exterior.
6. Gently pull the Flicker Rod to the right as far as possible

into the rubber bushing on the Flicker Motor shaft
(Figure 5).
! NOTE: When removing the Flicker Rod, damage may

occur if bent excessively. If the Flicker Rod is damaged,
replace to insure proper operation.
Lower Light Bulb Requirements

Quantity of three (3) clear chandelier or candelabra bulbs
with an E-12 (small) socket base, 60 Watt rating. Example:
GE 60BC or Philips 60 CTC.
7. Cautiously bend the Flicker Rod enough so that the

remaining end of the Flicker Rod clears the plastic
bushing on the left (Figure 5).
Do not exceed 60 Watts per bulb
Figure 5
Helpful Hints
Exploded view to show detail

Light Filter
Bracket
It is a good idea to replace all light bulbs at one time if they

are close to the end of their rated life. Group replacement
will reduce the number of times you need to open the unit to
replace light bulbs. Care must be taken when removing the
Log Set as the Log Set contains LEDs and wires.
Flicker Motor
Shaft and rubber
bushing
Flicker
Motor
Screws to
remove
(2 per side)
To access the lower light bulb area (Figure 4):

1. Slide fireplace out from mantel.
2. Remove front glass assembly (glass lifts off).
Blulbs (3)
CAUTION: Even though the glass is safety glass it may

break if bumped, struck of dropped. Care must be
taken when handling the glass.
Flicker Rod
8. Remove the Light Filter Bracket by unscrewing four (4)

Philips screws as shown in Figure 5.
Figure 4
9. Replace bulb(s) as needed.

Upper Bulbs
10. Reinstall the Light Filter Bracket and Flicker Rod.

11. Reconnect the Log Set LED wire harness.
12. Replace the Log Set by inserting the front edge of the
fireplace and push down on the rear edge of the Ember
Bed until it snaps into place (Figure 6).
Log Set
Figure 6
Lower
Bulbs
Front
Glass
LED
Wire Harness
3. Pull the front edge of the plastic Ember Bed or plastic

grate up and forward until the rear tab releases from the
ledge located at the bottom of the mirror.
Rear
Tab
! IMPORTANT: Only handle the Log Set by the Ember

Log
Ember Bed
Back
Ledge
Side Section
Bed.
! NOTE: Log Set fits tightly into firebox, some force may
7
Front
Edge
! NOTE: Ensure the Log Set is installed tightly under the
Figure 7
back ledge to prevent light leakage.
Upper Light Bulb Requirements

Quantity of two (2) clear chandelier or candelabra bulbs with
an E-12 (small) socket base, 15 Watt rating.
Mirror
Do not exceed 15 Watts per bulb
Clamp (2)
To access the upper light bulb area (Figure 4):



2. Upper bulbs are located in the upper left and upper right
corners of fireplace (Figure 4).
3. Remove the upper light cover for each bulb (two (2)
Philips screws each).
the clamp clears the edge of the mirror (Figure 7).

7. Push the mirror out from behind to clear the frame
and remove.
8. Insert replacement mirror top end first and lay the
bottom end gently in the bottom track of the frame.
9. Swivel the clamps back into place. Tighten clamps and
reassemble fireplace in reverse order as described
above.
4. Unscrew bulbs counter clockwise.

5. Insert new bulbs.
6. Re-install upper light bracket.
7. Replace glass assembly.
Mirror Replacement
Main On/Off Switch Replacement
If the fireplace was operating prior to servicing allow at least

10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.

persons.
Replacement Procedure
Main On/Off Switch Replacement Procedure:
1. Remove the firebox from the mantel.




3. Remove the 10 Philips screws that fasten the top cover

to the rest of the firebox. There are: two (2) screws on
each side along the top edge; four (4) screws on the back
along the top edge, and two (2) screws on the top of the
fireplace (see Figure 8, Page 9).
4. Flip the top panel over and rest it on the top of the
fireplace, across the rear half of the unit.

Bed.
CAUTION: Use caution when flipping top panel over as

there are components attached to the top panel which
are wired to the internal cavity of the fireplace.

5. Disconnect the Log Set LED wire harness from unit
(Figure 4, Page 7).
5. Referring to Figure 8, remove the three (3) Philips screws

on each side of the fireplace to release the Baffle and
Switch Mount Bracket (six (6) screws in total).
6. Loosen but do not remove the two (2) Philips screws

that clamp the mirror in place, and swivel down so that
8

persons.
Figure 8
Top Cover
fireplace, across the rear half of the unit.
Baffle and Switch

Mount Bracket
- Screws To Remove for Top Cover
- Screws to Remove for Baffle (3 per side)

6. Flip the Baffle and Switch Mount Bracket over and rest it
across the front half of the fireplace.
7. Locate the Main On/Off Switch mounted on the underside
of the Baffle panel on the right side (Figure 9) and
disconnect the two (2) wiring clips noting their original
locations.
Figure 9
5. Referring to Figure 8, remove the three (3) Philips screws

on each side of the fireplace to release the Baffle and
Switch Mount Bracket (six (6) screws in total).
6. Flip the Baffle and Switch Mount Bracket over and rest it
across the front half of the fireplace.
7. Locate the Switch Board mounted on the underside
of the Baffle panel on the right side (Figure 10) and
disconnect the white wire harness that leads to the main
circuit board.
8. The Switch Board is fastened to the underside of the
Baffle and Switch Mount Bracket by two (4) mounting
studs, one on each side (Figure 10). Squeeze both
mounting studs clasp to release and remove the Switch
Board.
Underside of Baffle and

Switch Mount Bracket
Main On/Off
Switch
Figure 10
Underside of Baffle and

Switch Mount Bracket
Retainer Clips (one per side)

Switch Board
5. Depress the two (2) retainer clips on the sides of the

switch and push the switch out of the bracket.
6. Properly orientate the new switch and the wiring clips as
before.
7. Reassemble in the reverse order as above.
Switch Board Replacement
Mounting Studs (one per side)

9
6. Properly orientate the new Switch Board, snap onto

the mounting studs and reconnect the wire harness as
before.
Figure 11
Exploded view to show detail

Flicker Motor Shaft and
Rubber Bushing
Flicker Motor/Flicker Rod Replacement

persons.
Flicker
Rod
Flicker Motor
Replacement Procedure:
the rubber bushing off of the motor shaft.

11. Remove the motor by unscrewing the two (2) Philips
screws that attach the motor to the mounting bracket
(Figure 11).
11. Discard old Flicker Motor.

12. Pick up new Flicker Motor and cut wire leads to 3 1/2
inch long with wire cutters.
13. Using one of the supplied wire connectors from the
Replacement Part Kit, place one (1) yellow wire from
the new Flicker Motor and the yellow wire cut in step 9
into each terminal.
14. Secure the wire connector by crimping the 3M symbol
with pliers.
15. Pull on end of wires to ensure a strong connection.
16. Repeat the process for the four (4) remaining wires.
ENSURE THAT ALL WIRES ARE PAIRED BY
COLOUR IN EACH CONNECTOR.
17. Properly orientate and secure the replacement Flicker
Motor to the bracket with screws removed in step 9.
18. Replace rubber bushing on motor shaft.
19. Replace Flicker Rod.
20. Reassemble firebox in reverse order as above and
replace in mantel.


Screws to
remove (2)
Bed.

5. Disconnect the Log Set LED wire harness from unit
(Figure 4, Page 7).

6. Gently pull the Flicker Rod to the right as far as possible
into the rubber bushing on the Flicker Motor shaft
(Figure 11).
Remote Control Replacement
Remote Control hand held transmitters require no

replacement procedure however, a reinitialization procedure
may need to be followed. Refer to Page 3 for the Remote
Initialization procedure.
persons.

7. Cautiously bend the Flicker Rod enough so that the
remaining end of the Flicker Rod clears the plastic
bushing on the left (Figure 11).
8. Remove Flicker Rod (replace and reassemble if Flicker
Motor does not need to be changed at this point).
9. Before removing the Flicker Motor, cut the Flicker Motor
wires (five (5) in total) close to the Flicker Motor end
with wire cutters.
10. Remove the rubber bushing from the motor shaft by
applying needle nose pliers to the motor shaft and twist
Receiver Replacement Procedure:

10
! NOTE: If mounting studs are cut, replacement mounting

studs will need to be inserted through the top panel.
Replacement Mounting Studs are supplied.

8. Clear both ends of each cut Mounting Stud from the

control board and the top panel.
9. Properly orientate the new Remote Control Receiver
Board and re-connect all of the wiring connections (refer
to notes taken in step 6 and Figure 12).

fireplace.
Heater Assembly Replacement


persons.
5. Locate the Remote Control Receiver on the right side of

the upturned top panel (Figure 12).
Figure 12
Mounting
Studs (7)
Blue wire to Heater

Assembly

fireplace.
Antenna
Wire
Orange wire
to Main On/
Off Switch

White wire
to lower
section
White ribbon
cable to Switch
Board
Figure 13
Blue wire from top terminal of
element to right terminal of motor
6. Remove the one (1) blue, one (1) orange, one (1) white
wire leads and three (3) cable connectors from the
Remote Control Receiver Board as shown in Figure 15,
noting their original locations.
Black wire from top

terminal to Remote
Board
Motor
Element
! NOTE: The Antenna Wire is permanently attached to
the fixed daughter card of the Remote Control Receiver

Board (Figure 12). Do not attempt to remove.
7. The Remote Control Receiver Board is fastened to the

underside of the top panel by seven (7) Mounting Studs,
one (1) in each corner, and three (3) down off center
as shown in Figure 12. Either squeeze each mounting
studs clasp to release, or use side cutters to cut and
remove each of the Mounting Studs on the board.
Blue wire from Remote Board

to bottom terminal of element
11
Orange wire from

bottom terminal of
right side element to
left terminal of motor
5. Locate the Heater Assembly in the center of the upturned

top panel (Figure 13).
6. Disconnect all six (6) wire connections on the Heater
Assembly, noting all of their original positions.
6. Turn the top panel over and while supporting the
Heater Assembly and panel in one hand, remove the
five (5) heater mounting screws, noting the center
screw is of a larger diameter (Figure 14).
Figure 15
Screws (2)
Figure 14
Figure 16
Screws to remove (5)
Wire connectors (2)
7. Separate the Heater Assembly from the top panel.

8. Properly orientate the new Heater Assembly and
re-connect all of the wiring connections (use Figure 13 as
reference).
Power
Cord
Access
Panel
Power Cord Replacement

persons.
Wire clamp
Replacement Procedure:
step 8 to connect this side of the Power Cord with the

white live line from the firebox.
The other side of the Power Cord will have stamped
writing in the rubber sheath. Use the second wire
connector from step 8 to connect this side of the Power
Cord with the black neutral line from the firebox.
11. Place cord slack back into the firebox chassis and
reattach the Power Cord Access Panel with the two (2)
Philips screws removed in step 3.
12. Replace firebox back into mantel and plug in.

2. Turn unit so that the right, rear corner of the fireplace is
most accessible.
3. Remove the two (2) Philips screws that fasten the Power
Cord Access Panel to the rest of the firebox (Figure 15).
5. Pull the access panel away from the firebox and pull
enough slack of power cord from within the firebox to
work with. Use caution as the power cord is connected
to internal components (Figure 16).
6. Using pliers, squeeze the sides of the plastic wire clamp
on the inside of the Access Panel and push it through the
panel.
7. Release clamp from power cord.
8. Unscrew the two (2) wire connectors as shown in Figure
16. The power cord is now able to be fed through the
access panel and set aside.
9. Feed replacement power cord through opening in the
access panel and secure with clamp.
10. The wide blade of the power plug is designed to be
live and is connected to the cord side with ridges in the
rubber of the cord. Use one of the wire connectors from
12

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Service Manual

33 Widescreen Fireplace with Full Feature Remote

11534 Jul 22, 09

11622 Sep 11, 09

interference with other units.

Electric Fireplace Manual Control

1. Depress tab on the battery cover on the back of the

Child Lock Tab

2. Install two (2) AAA batteries into the remote control

A. Main On/Off Switch

3. Ensure child lock is in the unlocked position.

B. 3 Position Manual Control Switch

! NOTE: When the BAT symbol is present on the remote

Remote (left position): The unit is operated with the remote

control it is recommended to replace the batteries

Flame (center position): The flame effect is turned ON.

Initializing The Remote Control

! NOTE: When the manual control switch is in the Flame

2. Ensure the Main On/Off switch located in the switch box

3. Set the 3 position manual control to the Remote position

Used to synchronize the remote control.

4. Press and hold the Initialization Button on the unit.

Resetting The Temperature Cutoff Switch

5. While holding the Initialization Button, press the

Should the heater overheat, an automatic switch will turn the

6. Release the Initialization Button on the unit.

CAUTION: If you need to continuously reset the heater,

to turn the Flame/

1. Simultaneously press the Temperature Down button

Press the 12. Flame Speed Up button to increase the speed

2. COD will appear in place of the sleep timer digits.

Press the 11. Flame Speed Down to decrease the speed of

4. Press the Initialization Button on the unit.

button on the remote.

Your remote will now have a different frequency

The Sleep Timer automatically shuts off the fireplace after a

Remote Control Functions (Figure 3)

Press the 6. Flame & Heat On/Off button

Set the timer from 30 minutes through 8 hours. The fireplace

The sleep timer can be cancelled at any time by pressing

6. Flame & Heat On/Off Button

! NOTE: When using the remote control the heater runs

on a thermostat. Press the 8. Temperature Up or 7.

Child Lock (Figure 2)

2. Move Child Lock tab to the right to lock the remote

Press 6. Flame & Heat On/Off button to turn fireplace on.

3. Move Child Lock tab back to the left to unlock the

Press 7. Temperature Down to lower thermostat.

4. Replace the battery cover.

Press both 8. Temperature Up and 7. Temperature Down

! NOTE: To temporarily unlock the remote transmitter

to turn the Flame/

When the remote transmitters backlight is illuminated the

Repeatedly press the 10. Dimmer Up or 9. Dimmer Down

Exploded Parts Diagram

Replacement Parts List

8. Lower Light Socket (center)

Light Bulb Replacement